SERVICE SECTOR

BHARTI AIRTEL
INTRODUCTION
Bharti Airtel is one of India's leading private sector providers of
telecommunications services based on an aggregate of 48,853,758 customers as
on August 31, 2007, consisting of 46,814,745 GSM mobile and 2,039,013
broadband & telephone customers.

The businesses at Bharti Airtel have been structured into three individual
strategic business units (SBU’s) –

• Mobile services

The mobile services group provides GSM mobile services across India in
23 telecom circles,

• Broadband & telephone services (B&T)

The B&T business group provides broadband & telephone services in 94

cities.

• Enterprise services.

The enterprise services group has two sub-units - carriers (long distance
services) and services to corporate.

All these services are provided under the Airtel brand.

Company shares are listed on The Stock Exchange, Mumbai (BSE) and The
National Stock Exchange of India Limited (NSE).

ORGANISATION STRUCTURE

As an outcome of a restructuring exercise conducted within the company; a

new integrated organizational structure has emerged

• with realigned roles

• responsibilities and

• reporting relationships of Bharti’s key team players.

With effect from March 01, 2006, this unified management structure of 'One
Airtel' will enable continued improvement in the delivery of the Group’s strategic
vision.

BHARTI ENTERPRISES (Basic Organisation Structure)

BHARTI ENTERPRISES BASIC (Detailed organisation structure)

IT SECTOR
Organizational Structure of Infosys

Infosys executives &members of the board

• V. Balakrishnan

• Srinath Batni

• K. Dinesh

• S. Gopalakrishnan

• N. R. Narayana Murthy

• Nandan M. Nilekani

• T.V. Mohandas Pai

• S.D. Shibulal

External members of the board

 • Rama Bijapurkar

• Dr. Omkar Goswami

• Sridar Iyengar

• Deepak M. Satwalekar

• Claude Smadja

• Dr. Marti G. Subrahmanyam

• David L. Boyles

• Prof. Jeffrey Sean Lehman

About Infosys
Infosys Technologies Ltd. (NASDAQ: INFY) provides consulting and IT services to
clients globally - as partners to conceptualize and realize technology driven
business transformation initiatives. With over 75,000 employees worldwide, it
uses a low-risk Global Delivery Model (GDM) to accelerate schedules with a high
degree of time and cost predictability.

Locations

Corporate Bangalore, India

headquarters :

US headquarters : Fremont, CA

Worldwide offices : Amsterdam, Atlanta, Bangalore,

Beijing, Bellevue, Bridgewater,
Bhubaneswar, Brussels, Charlotte,
Chennai, Detroit, Frankfurt, Fremont,
Hong Kong, Hyderabad, Lake Forest,
Lisle, London, Madrid, Mangalore,
Mauritius, Melbourne, Milano, Mohali,
Mumbai, Mysore, New Delhi, Oslo,
Paris, Phoenix, Plano, Pune, Quincy,
Reston, Shanghai, Sharjah,
Stockholm, Stuttgart, Sydney,
Thiruvananthapuram, Tokyo,
Toronto, Utrecht, Zurich.

Employees
75,971

PUBLIC SECTOR
INDIAN RAILWAYS
A Giant That Covers A Nation
INTRODUCTION
Indian Railways is a department of the Government, being owned and controlled
by the Government of India, via the Ministry of Railways rather than a private
company. As of 2007, the Railway Ministry is currently headed by Laloo Prasad
Yadav, the Union Minister for Railways and assisted by two junior Ministers of
State for Railways, R. Velu and Naranbhai J. Rathwa
The railways were first introduced to India in 1853.Indian Railways System is the
3rd largest in the world.

ORGANISATION STRUCTURE
The Indian Railways is organised broadly by functional groups. This is
traditionally how Railways are organised the world over. The Indian Railways
perhaps has been less adventurous in changing the structure; it has largely kept
up what it got as a legacy from the British era.

The organisation structure of the Indian Railways can be understood by studying

the following:

RAILWAY BOARD
 • The Indian Railways is administered by the Railway Board.

• The board is headed by a Chairman who reports to the Minister of

Railways. The board has six other members in addition to the chairman.

• The General Managers of the zonal railways and the production units
report to the board.

REGIONAL ORGANISATION

Regional Organisation of the Indian Railways can be broadly studied under two
group:

• Zonal Management.

• Divisional Management

ZONAL MANAGEMENT

• The Indian railways are divided into 16 zonal railways.

• Each zone is semi autonomous but is headed by a General Manager.
• This is called MATRIX ORGANISATION as the Functional Branches are
under DUAL CONTROL. That is:

1. Functional Policy and guidance from the Railway Board.

2. Control of operations at Zonal Level.

(MATRIX / GRID ORGANISATION- The essence of matrix organization normally is

the combining of functional and product or patterns of departmentation in the
sane organisation structure.)
DIVISIONAL MANAGEMENT

• The zones are further divided into divisions under the control of Divisional
Railway Managers (DRM).

• The DIVISIONAL RAILWAY MANAGER (DRM) heads the railway organisation

at the division level.

• The divisions are related to the

1. Engineering

2. Mechanical

3. Electrical
 4. Signal and telecommunication

5. Accounts

6. Personnel

7. Operating

8. Commercial

9. Safety

• There are currently 67 divisions on the system nationwide.

• The divisions are primarily involved with train running but may have loco
sheds (repair shops for locomotives), coaching depots (repair home bases
for passenger trains) and wagon depots (repair and maintenance points
for freight stock).

• Each Division has all the functional (both line and staff) organisations. The
heads of these functional groups report to the DRM for administrative
purposes but rely on guidance from the railway board and the zonal
headquarters for policy guidelines.

STATION MASTERS

Further down the hierarchy tree are the Station Masters who control individual
stations and the train movement through the track territory under their stations'
administration.

PRODUCTION UNITS

• In addition to the zones there are 6 Production Units.

• The 6 production Units are:

1. Chittranjan Locomotive Works

2. Diesel Locomotive Works

3. Integral Coach Factory

4. Rail Coach Factory

5. Rail Wheel Factory

 6. CAD

- Diesel Loco Modernisation Works.

- Central Organisation For Modernisation Of Workshops.

• Each production unit is headed by a General Manager who reports directly

to the Railway Board.

FUNCTIONAL BRANCHES

Apart from the zones a number of PSU’s are under the administrative controls of
railways.

The various cadres are as below:

1.Dedicated Freight Corridor Corporation Of India.

2.Indian Railways Catering and Tourism Corporation

3.Konkan Railway Corporation

4.Indian Railway Finance Corporation

5.Mumbai Rail Vikas Corporation

6.Railtel Corporation of India – Telecommunication Networks

7.RITES Ltd. – Consulting Division of Indian Railways

8.IRCON International Ltd. – Construction Division

9.Rail Vikas Nigam Limited

10.Container Corporation Limited

Also Centre for Railway Information Systems is an autonomous society under

Railway Board, which is responsible for developing the major software required
by Indian Railways for its operations.
STRENGTH OF THE INDIAN RAILWAYS ORGANISATON STRUCTURE

• The management structure is one unified control.

• Works together, in unison and in tandem.

• Sufficiently centralized and closely bound for effectiveness.

• Sufficiently de-centralized for quickness of decisions and efficiency.

• Much better as compared to systems in Europe.

• Compartmentalized and segregated between operations, infra-structure

and the like.

• Railways as an industry, is akin to no known industry.

• It is too complex to be straight-jacketed. Attempts to do that have always

not been successful.

SUBMITTED BY

Priyanka Rawat

Roll no.24

MFM 2009-11

NIFT Hyderabad