Section No.

2 Quality Objectives
Quality Objectives for Mudahjuta Industries Sdn Bhd
No Quality Objectives Action
1 To achieve an overall customer satisfaction rating of GOOD for all project
To ensure not more that 5 complaints per project per year
All Dept
2
All evaluations to be base on cost an technical compliance
To e!ecute Teners an "uotation #ith technical compliance #ithin 5 #or$ing
ays%
To revie# Tener an "uotation an chec$ technical compliance particulars #ithin
5 #or$ing ays upon receipt of ocuments%
To issue &urchase Orers #ithin ' ays for stanar items
To issue &urchase Orers #ithin 1( ays for non stanar items
To issue )ub *ontract Orers amount uner +,5-(((-((( #ithin 2 months
*ontracts . &rocurement
'
To maintain overall project progress to be #ithin a eviation of not more than 5/
against planne monthly%
To ensure not more that ' 0*+s issue per project to ,1)2 every 3 months
To ensure no non4compliance issue by authorities per project
To ensure no fatal accients at project sites
&roject Dept
5
To carry our stoc$ auit in all stores t#ice a year for Traing 1tems
To carry out stoc$ auit in all stores t#ice a year for 6abrication 1tems
To carry out stoc$ auit in site stores monthly for &roject ,aterials an 1tems
All stoc$s to be submitte an coorinate
)ales Dept
6abrication Dept
&roject Dept
*ontracts . &rocurement
Dept
5
To revie# all incoming en7uiries for sales an fabrication ept an offer technical
solutions #ithin ' #or$ing ays
To revie# all technical matters an en7uiries receive from project team an offer
technical solutions #ithin 5 #or$ing ays
To consier an revie# en7uiry receive an appoint appropriate consultants in
specialise matters #ithin ' #or$ing ays
Technical Dept
3
Training
All 8ey personnel an epartment heas 9 appro! 1( hours per annum
All site foremen managers an supervisors 9 appro! 5 hours per annum
All e!ecutives an clerical staff 9 appro! 5 hours per annum
:+ an Amin Dept
;
1)O *ertification
To maintain an up$eep ",) for ,uahjuta 1nustries )n 2h #ith not more
than ' 0*+s per project<epartment uring 1"A%
All Departments
&age 2 of 1;
+ef ",4((1
+ev A
Date 114(54(=