Toward Common Sense Contracting: What Taxpayers Deserve

NATIONAL COUNCIL OF
NONPROFITS
National voice. State focus. Local impact.
A Special Report focused on solutions
to improve government-nonproft contracting issues
Toward Common Sense Contracting
What Taxpayers Deserve
www.councilofnonprofts.org
ABOUT THIS SPECIAL REPORT
This Special Report is designed to help overcome the serious problems charitable nonprofts encounter when
entering written agreements with governments to deliver services to the public. Through extensive research and
input from front-line nonproft contractors and grantees, it provides real-world context and consequences to the
problems documented through nationwide statistical data published by the Urban Institutes Center on Nonprofts
and Philanthropy in its new National Study of Nonproft-Government Contracts and Grants 2013: State Profles and
recent Nonproft-Government Contracts and Grants: Findings from the 2013 National Survey. This report provides
tested, replicable solutions to the government-nonproft contracting problems and calls on all interested parties to
join in efforts to promote common sense contracting.
ABOUT THE PROJECT
Since at least the 1960s, and accelerated in the 1980s, all levels of government have been entering written
agreements with charitable nonprofts to deliver a broad array of services to the public. Governments have largely
found nonprofts to be good partners: mission-driven rather than proft-focused, and more effcient and effective than
unwieldy government bureaucracies. In return governments have paid late, changed contract terms mid-stream, and
required increasing levels of burdensome complexity in applications and reporting requirements. These and other
government contract and grant problems were exacerbated and exposed by the Great Recession. But there was little
empirical research documenting the extent and severity of the harmful practices that weaken the ability of nonprofts
to serve the public.
In 2009, the National Council of Nonprofts and the Urban Institutes Center on Nonprofts and Philanthropy began
a multi-year collaborative project to identify the scope and depth of the problems that charitable nonprofts face
when contracting with governments. In 2010, the Urban Institute published results from the frst national survey,
documenting the serious and widespread contracting problems. That study, which focused solely on nonproft
human service providers under contract with governments, found that many governments routinely fail to pay
the full costs of the contracted services, impose unnecessary and wasteful burdens, and do not honor their legal
obligations of the written contracts they signed all of which add unnecessary costs to governments and nonprofts
alike. A companion report by the National Council of Nonprofts provided additional context and proposed solutions
that government offcials and nonproft leaders can adopt to improve services, restore value for taxpayers, and
strengthen communities.
Since then, the National Council of Nonprofts has worked through its network of state associations of nonprofts and
with governments at the local, state, and federal levels to help repair the broken contracting system by building
relationships, identifying solutions and promising practices that can be replicated in multiple jurisdictions, and
advocating for their implementation.
Special Report
Toward Common Sense Contracting:
What Taxpayers Deserve
Table of Contents
Executive Summary 1
Introduction 4
Common Problems 8
A. Common Problems Before Contracts/Grants Entered 8
1. Not Paying Nonprofts the Full Costs of Services 8
Arbitrary Caps on Indirect Costs 9
2. Complexifcation of Contracting Application Processes 14
B. Common Problems During Contracts/Grants 18
1. Changing Agreement Terms Mid-Stream 19
2. Late Payments 22
3. Complexifcation of Reporting Requirements 28
Common Sense Solutions 33
A. Collaborative Problem Solving 33
B. Accountability for Full and Prompt Payments 37
C. Elimination of Unilateral Mid-Stream Contact Changes 44
D. Simplifying Complex Application and Reporting Requirements 48
Conclusion 51
This Special Report is dedicated to the many selfess government
employees and offcials who share the commitment of their
nonproft partners to improving the lives of their fellow residents.
The fact that millions of people receive the services they need
through nonprofts is testimony to the dedication of these public
servants in overcoming the systems many frustrating faws.
www.councilofnonprofts.org | 1 Copyright 2014 National Council of Nonprofts
TOWARD COMMON SENSE CONTRACTING:
WHAT TAXPAYERS DESERVE
Executive Summary
The latest data from the Urban Institute and the experiences highlighted in this report confrm that the government-
nonproft contracting problems frst documented in the Urban Institutes 2010 landmark study were not an
anomaly of the Great Recession. The serious problems persist nationwide. Nonprofts performing work on behalf of
governments still confront policies, laws, and attitudes that deny reimbursement for the full costs of providing those
services. Nonprofts continue to encounter wasteful application processes and costly reporting regimes that defy
logic, consistency, or fairness. Once contracts are signed and work is commenced, governments often unilaterally
change contract terms and conditions mid-stream, regardless of written commitments or the added costs those
changes impose on nonprofts. And governments often pay nonprofts late sometimes more than a year after the
nonproft incurred the cost on behalf of government. All fve of these problems add billions of dollars in unnecessary
costs to nonprofts and taxpayers alike.
Toward Common Sense Contracting: What Taxpayers Deserve explores the fve categories of problems in detail,
identifying various causes and consequences using the voices of nonprofts in the feld. It goes farther than most
studies by laying out numerous proven and often readily available solutions to these problems for the beneft of
taxpayers, individuals needing services, governments, nonprofts, and foundations and private funders who are
called on to fll the gaps and subsidize the broken government-nonproft contracting and grants system.
Common Problems
Common Problems Before Contracts/Grants Entered
Even before governments enter into contracts/grants with nonprofts, two sets of problems commonly arise: (1)
governments do not pay nonprofts the full costs of providing the services, and (2) governments routinely utilize
wasteful contracting application processes.
More than half (54 percent) of all nonprofts surveyed by the Urban Institute reported problems with governments
not paying nonprofts the full costs of the services the governments contracted to be performed. Often, this is due to
artifcial limits being set in advance, without regard to the true costs required. One of the most problematic ways this
occurs is through the imposition of arbitrary caps on reimbursement of indirect costs (sometimes called overhead
costs or administrative costs). Among nonprofts reporting that governments cap indirect cost reimbursement,
the Urban Institutes latest survey reveals that three out of four nonprofts (76 percent) were unable to recover an
indirect cost rate of more than 10 percent; a quarter (24 percent) are paid zero.
Studies reveal that the usual range of overhead rates for for-proft companies and nonproft organizations alike
is approximately 25 percent to 35 percent. Yet, governments have historically treated nonproft organizations
differently, imposing arbitrary restrictions on reimbursement rates that undercut the ability of their partners to
succeed on behalf of taxpayers. Unrealistic limits on reimbursement of a nonprofts legitimate costs undermine its
effciency, effectiveness, and ability to perform vital services on behalf of the governments.
Regarding complexifcation of contracting application processes, nonprofts on the front lines see daily the needless
waste of taxpayer and donor dollars when government red-tape and costly protocols prevent them from delivering
services effciently and effectively. The problems experienced by nonprofts range from unduly complex applications
and dysfunctional electronic submission processes to needless duplication and redundancy, and excessive
formatting requirements.
Common Problems During Government Contracts/Grants
Once nonprofts commence work pursuant to government contracts/grants, problems commonly arise in three
general categories: (1) governments changing the terms mid-stream, (2) governments routinely failing to pay on a
timely basis, and (3) governments imposing complex and time-consuming reporting requirements.
Mid-stream changes to written agreements that governments previously signed and agreed to honor is most vexing,
in part because it often increases the costs for nonprofts that are then not paid. These mid-stream changes,
reported by almost half (44%) of nonprofts surveyed, take many forms, including cuts to agreed-upon payments,
redefned eligibility for payments, nonprofts instructed to perform additional or increased levels of service, and new
reporting and compliance requirements with no additional reimbursement for these added costs.
Late payments by governments is a problem that is both frequent (45 percent of nonprofts responding) and
debilitating, given the signifcant dollar amounts reported by nonprofts that said they were paid late: on average
state governments owed each nonproft the past due amount of $200,458, the federal government owed $108,500,
and local governments owed $84,899. The substantial sizes of those late payments present serious challenges for
nonprofts struggling to deliver reliable services. A subset of the problem is late contracting, when a government
does not complete all of its own contracting procedures prior to demanding that the nonproft begin performing
services.
The complexifcation of reporting requirements a problem reported by almost three-quarters (72 percent) of those
surveyed takes several forms, including duplicative audits, overlapping and inconsistent compliance procedures,
retroactive imposition of reporting requirements, incompatible and inconsistent data collection, and a lack of
standardization that inject vagaries into an already complex process. Rarely is it clear to nonprofts if and how the
government even uses the information that often is expensive to collect and report.
Common Sense Solutions
Governments and nonprofts are natural partners, serving the same constituents in the same communities. It is in
everyones best interest to work collaboratively to identify and implement meaningful solutions to common problems.
This section of the report shares a sampling of common sense contracting and grantmaking solutions that meet the
test of helping taxpayers, those needing services, and governments just as much as they help nonprofts.
Collaborative Problem Solving
1. Government-Nonproft Task Forces: Policymakers seeking to reduce government costs, improve services, and
protect taxpayers should create joint government-nonproft task forces to identify and analyze challenges in
contracting practices and procedures, and then develop and implement targeted solutions.
2. Nonproft Liaisons: Governors, Mayors, and other executive branch offcials should appoint and empower high-
level Nonproft Liaisons to oversee and promote contract and grant effciencies and nonproft sustainability.
Accountability for Full and Prompt Payments
3. Payment of Indirect Costs Incurred: Using the new OMB Uniform Guidance as a start, governments at all
levels must reimburse nonproft organizations for the full indirect costs that the nonprofts legitimately incur in
delivering contracted services for government.
4. Joint Training Programs: Governments and their nonproft contractors and grantees should conduct joint
training programs designed to promote common understandings, collective problem solving, and mutual
respect.
5. Clear and Consistent Defnitions: Governments should provide and apply clear and consistent defnitions of
administrative costs, indirect costs, and overhead.
6. Repeal of Arbitrary Caps on Indirect Costs: Legislatures should repeal existing statutory caps on legitimate
indirect costs that serve to undermine nonproft effectiveness.
7. Public Accountability through Disclosure of Indirect Cost Reimbursements: Governments at all levels should
publicly disclose for each program how much they pay in indirect costs.
8. Prompt Payment Laws: Governors and legislatures should ensure that state and local governments pay their
bills on time by enacting and enforcing prompt payment laws.
9. Prompt Contracting Laws: Governors and legislatures should enact and enforce laws that ensure state and
local governments complete the contracting process prior to commencement of work by nonprofts.
10. Public Disclosure of Government Accountability: Governments at all levels should inform the public on the
timeliness of payments by government agencies to contractors.
Elimination of Unilateral Mid-stream Contract Changes
11. Independent Government Offce to Protect Charities from Contracting Abuses: States should create an
independent offce, or Attorneys General should take actions, to ensure accountability so state and local
governments honor the terms of their written agreements and stop unilaterally changing them mid-stream.
12. Standardized Language for Contracts and Grants: State and local governments should standardize contract
and grant language, as well as reporting requirements, across multiple agencies to secure the savings
attainable through reduced negotiating costs and standardized attachments and forms.
13. Ongoing Provider Input: Governments should institutionalize methods to regularly obtain input from nonprofts
on how to improve contracting and grant processes, program design, and implementation.
Simplifying Complex Application and Reporting Requirements
14. Document Vaults: States and local governments should reduce redundancy in the application process by
creating an electronic repository or document vault to house all commonly required documents from
nonprofts relevant to bids for government contracts and grants.
15. Standardized Monitoring and Reporting: Governments should reduce redundant monitoring by standardizing
and integrating reporting procedures across multiple government agencies.
16. Standardization and Consolidation of Audits: Government agencies should standardize and consolidate audit
requirements to avoid repeated and unnecessary audits, reduce interruptions in nonproft program services,
and reduce taxpayer burdens of paying for multiple audit teams to review the same books and records.
Conclusion
The problems in the current government-nonproft contracting systems across the country are profound, thoroughly
documented, and, most importantly, solvable. The solutions presented in this report are tested, free or relatively
inexpensive, and readily available. All that is needed are a commitment to identifying the solutions most appropriate
to the jurisdiction and the motivation to take action. By way of this paper, the network of the National Council of
Nonprofts extends an open invitation to all interested people offcials within government, frontline nonproft
employees and volunteers, individuals relying on services, taxpayers, and politicians to help identify the problems
that need solving immediately, craft the appropriate solutions, and take action to get them implemented.
TOWARD COMMON SENSE CONTRACTING:
WHAT TAXPAYERS DESERVE
Introduction
In the three and a half years since publication of the Urban Institutes landmark survey results on the status of
government-nonproft contracting issues, much has improved in relationships between governments and nonprofts
around the country, yet little has changed in the latest data documenting continued nationwide problems with
government-nonproft contracts and grants. Indeed, since the release of that 2010 report,
1
government offcials and
nonproft leaders have started to see each other less as adversaries and more as fellow victims trapped in and hurt
by broken contracting systems. The recognition that their fates are intertwined led to several government-nonproft
collaborations, shared problem-solving task forces, specifc time- and money-saving reforms, and mutual respect.
2

And yet, the newest data from the Urban Institute
3
and the experiences highlighted in this report indicate that
major systemic progress has yet to occur. Nonprofts willing to perform work on behalf of governments still confront
policies, laws, and attitudes that deny reimbursement for the full costs of providing those services. Nonprofts
continue to encounter applications and bidding procedures that defy logic, consistency, or fairness. Once contracts
are signed and work is commenced, governments often unilaterally change contract terms and conditions mid-
stream, regardless of written commitments or the added costs those changes impose on nonprofts. For a multitude
of reasons, the lack of funds in government treasuries being only one, nonprofts continue to identify late payments
from governments as a frequent and serious problem. And despite efforts in some quarters to streamline reporting
and auditing demands on governments and nonproft alike, the complexity of the reporting requirements surpasses
daunting to the point of being debilitating for many.
This report seeks to answer several whys. Such as, why are the data as bad as they are? What are the
entrenched, root causes and what do the problems mean in terms of getting the publics work done, or not done, in
communities? Those questions are addressed in the Common Problems section of this report.
We also address the bigger question of why governments continue to do what has proven to fail; arent there better
ways? We answer those in the section entitled Common Sense Solutions, the title of which makes clear our view
that there are indeed tested, replicable, better ways to fx the broken systems.
Here are a few more whys that deserve attention up front: Why arent taxpayers outraged by the longstanding
waste, ineffciencies, and unfairness of the status quo? And why arent foundations and private donors insisting on
changes, given that they are subsidizing governments every time they fll a funding gap created when governments
demand more from nonprofts and pay less than the full costs? To answer those questions, we focus on existing
barriers to reform.
1
Elizabeth T. Boris, Erwin de Leon, Katie Roeger, Milena Nikolova, Human Service Nonprofts and Government Collaboration: Findings from the
2010 National Survey of Nonproft Government Contracting and Grants (Urban Institute Center on Nonprofts and Philanthropy; 2010) (Urban
Institute 2010 Study); see also Urban Institute, National Study of Nonproft-Government Contracts and Grants 2010: State Profles (2010).
2
See National Council of Nonprofts, Partnering for Impact: Government-Nonproft Contracting Reform Task Forces Produce Results for
Taxpayers (April 2013) (Partnering for Impact Report).
3
Sarah J. Pettijohn and Elizabeth T. Boris, with Carol J. De Vita and Saunji D. Fyffe, Nonproft-Government Contracts and Grants: Findings
from the 2013 National Survey (Urban Institute Center on Nonprofts and Philanthropy; Dec. 2013) (Urban Institute 2013 Findings); Sarah J.
Pettijohn, Elizabeth T. Boris, and Maura R. Farrell, National Study of Nonproft-Government Contracts and Grants 2013: State Profles (Urban
Institute; May 15, 2014) (Urban Institute State Profles 2013). The 2013 Findings and Profles -- which surveyed all types of nonprofts
(excluding higher education, hospitals, and others noted by the Urban Institute) -- go much further than the 2010 versions, which focused
exclusively on human services nonprofts.
Barriers to Reform
Nobody wants an antiquated, wasteful, and costly government system that hurts those in need, taxpayers, nonproft
board and staff members, government offcials and employees, and the general public. Yet as documented in 2010,
4

affrmed by the most recent data from the Urban Institute, and confrmed by multiple government and scholarly
reports, the fragmented, multi-layered, and unduly complex government-nonproft contracting system is in dire
need of repair.
But change is not easy, for multiple reasons.
First is public awareness, or lack of awareness, due in large part to the nature of the subject matter. Many people
instinctually react to the topic of government-nonproft contracting reform with a touch of fear that it will be
a foreign language and dreadfully boring, leading them to shut down mentally and turn away. Perhaps thats
understandable given the terms alone government mixed with contracting, which suggest the vagaries of
accounting and legal issues. Yet, as research shows, the so-called system is so broken that it is a national crisis, and
as recent experience shows, solutions can be easy and inexpensive.
Another reason is the common lack of understanding by the public and policymakers about how nonprofts operate
and how they are fnanced. The presumption is that nonprofts are staffed mostly by volunteers, sit on large
endowments, and/or can turn to private foundations to fund their operations. These are gross misconceptions that
preclude the public from empathizing or even recognizing the pain that nonprofts experience under government
contracting and grantmaking policies. Most Americans, including many of the more than 14 million people employed
by nonprofts, the 20 million who serve on nonproft boards, and the 63 million who volunteer for nonprofts,
5
simply
do not realize that foundations provide less than two percent of the nonproft sectors revenues while nonprofts earn
almost 33 percent of the entire sectors revenue by performing services paid by government contracts and grants.
Revenue Sources - Nonproft Sector
This lack of understanding interferes with reforming the government-nonproft contracting process. For instance,
weve heard elected offcials suggest that nonprofts can just reach into their own reserves, apparently believing
that endowments like Harvards and Yales are the norm rather than the extreme exception. In truth, the majority
of nonprofts have just three months or less of operating funds in the bank.
6
Other politicians and senior staffers
4
See Urban Institute 2010 Study; see also National Council of Nonprofts, Costs, Complexifcation, and Crisis: Governments Human Services
Contracting System Hurts Everyone (2010) (Complexifcation Report).
5
See Katie L. Roeger, Amy S. Blackwood, and Sarah L. Pettijohn, The Nonproft Almanac 2012 (Urban Institute); BoardSource, Board Advocacy
Campaign; Volunteering in the United States, 2013, Bureau of Labor Statistics News Release (Feb. 25, 2014).
6
Nonproft Finance Fund 2014 State of the Nonproft Sector Survey Report (April 2014). The NFF also found that, for only the second time in
the surveys history, more than half of all nonprofts surveyed (56 percent) reported that they could not meet the publics increased demand
for their services last year. Moreover, 41 percent reported that they ran a defcit last year.
suggest that nonprofts can simply turn to foundations for a grant, not understanding that most foundations have
their own funding priorities and do not exist to subsidize government shortfalls.
Government austerity programs put in place since the start of the Great Recession have reduced government
resources, along with the ability of governments to provide direct services to citizens. This decline has signifcantly
increased pressure on nonprofts to fll service gaps caused when governments shut down programs while human
needs still exist. The unspoken expectation is that nonprofts will indefnitely fll the gaps caused by governments
abandoning the work and pay for their new workload through private sources, thereby effectively subsidizing
governments. But stepping in to provide replacement services has been most challenging during a time when
demand has been going up and private giving to charities has fuctuated between declining to remaining relatively
fat.
A third reason that people remain distant and disengaged is government-nonproft contracting truly is complicated.
It certainly is easy to turn away when contemplating the sheer magnitude of the interwoven, multi-jurisdictional,
overlapping and yet often conficting accounting, funding, and legal components of the contracting solicitation/
application/award/negotiation/documentation/reporting/payment/oversight/auditing processes. Consider all
the intergovernmental challenges when a simple federal grant with particular reporting requirements fows to a
state government. The state government adds its own restrictions and requirements as it forwards the funding to
a locality, which in turn imposes conficting program delivery limitations for its departments, and then re-labels the
grant as a contract to a nonproft. That nonproft then looks at layers of additional and sometimes inconsistent and
even conficting reporting, accounting, service delivery, and other requirements, forcing it to divert limited resources
away from mission to try to fnd ways to comply with often hidden, shifting, and unreliable requirements, limitations,
and restrictions regarding a written agreement that some treat as a grant while others treat as a contract each
with its own set of unique features.
Just that one, apparently simple question is it a contract or a grant proves the point that it is much easier
to ignore the challenges that governments and nonprofts face than to tackle them. The distinction between the
terms contract and grant at various levels of government is technically important yet often ignored. In common
parlance, many people mistakenly equate a grant as a donation or gift to go do whatever the nonproft wants to
do. For government funding, that is not true. When a government issues a grant to a nonproft, both the government
and the nonproft sign a written agreement that is legally binding on both sides to perform. The federal government
issues a grant to pay for another level of government or a nonproft to provide goods and services for public
purposes and enters a contract to purchase goods and services for the direct use of the federal government.
7

States and local governments do not necessarily use these same defnitions, however. Plus the distinctions between
contracts and grants can prove confusing at times even for experts, as a recent judicial decision noted.
8
The Urban
Institute has documented how the confusion persists even among governments, with one county soliciting proposals
for projects marketed as grants programs to nonprofts even though they technically are not grants, which are
prohibited by the county charter. Nonprofts apply for these grants that, when awarded, effectively become contracts
with a particular set of requirements (emphasis added).
9

7
The Federal Grant and Cooperative Agreement Act prescribes when federal agencies are to use different forms of written agreements.
When spending money for property or services for the direct beneft or use of the United States government, such as buying computers or
services to make those computers work better, federal agencies are to use a contract (or procurement contract). 31 U.S.C. 6303(1).
When spending money to carry out a public purpose of support or stimulation authorized by a law of the United States and substantial
involvement is not expected between the federal [agency] and the recipient of funds, such as when providing funds to protect children or
seniors under a particular federal program, federal agencies are to use a grant. 31 U.S.C. 6304.
8
See CMS Contract Management Services, No. 2013-5093 (Fed. Cir. March 25, 2014) (a case in which a federal agency took different
positions about what type of agreement it was or should be at different stages, another federal agency took a contrary position, one federal
court determined the agreement needed to be one type, and the appellate court disagreed).
9
See Erwin de Leon, Montgomery County Nonproft Contracts and Grants (Urban Institute Brief #2; Oct. 2013) at page 3 (In Montgomery
County funding opportunities initially appear to be grants. These funds, in practice, are treated as contracts and awardees are subject
to the contracting process, which has a different and more stringent set of invoicing and reporting requirements than grants. For example,
information requested from applicants [in the grant RFP], such as program outcomes and budget amounts, is less specifc than what is
required in the [contract] award agreement, which used contracting language and applies after funds are awarded. For nonprofts, the root
of the confusion lies in the fact that they start applying for a grant that acts more like a contract.).
The language issue is so basic, yet real. This report uses the terms written agreements, contracts, and grants
in the general sense, unless a more particular use is noted.

But perhaps the biggest barrier to reform, in the end, is what we noted in an earlier report: Meaningful change
takes time. Decades of evolving problems cannot be solved overnight.
10
Neither can problems be solved if they are
unknown. We now turn to the documented problems.

10
Partnering for Impact Report at page 3 (emphasis in original).
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Common Problems
A. Common Problems Before Contracts/Grants Entered
National data reveal that even before governments enter into contracts/grants with nonprofts, two sets of problems
commonly arise: (1) governments do not pay nonprofts the full costs of providing the services, often due to artifcial
limits set in advance without regard for the true costs, and (2) governments routinely utilize wasteful contracting
application processes.
1. Not Paying Nonprofts the Full Costs of Services
Just as governments at all levels depend on and pay for-proft contractors to perform services like constructing
schools and building highways, governments depend on entering agreements with charitable nonprofts to perform
broad ranges of services that support and protect the most vulnerable people in communities, preserve our
environment and culture, and much more. Yet governments contracting with nonprofts routinely fail to pay the full
costs needed to perform those services. The newest data from the Urban Institute reveal that nationwide more than
half (54 percent) of all nonprofts surveyed identifed governments not paying the full costs of the contracted services
as a problem.
11

In some states, however, nonprofts reported far worse. Three out of four nonprofts responding to the survey
from New Jersey (75 percent) and Rhode Island (74 percent) reported problems with governments not covering
the full costs of contracted services.
12
In a majority of states at least half of nonprofts reported problems with
governments not paying full costs for the work they perform on behalf of governments and taxpayers. Even in states
with the comparatively least-worst experiences, more than one out of four nonprofts reported problems with their
government contracts not paying full costs: Alaska (31 percent) and Colorado (28 percent).
There is no reason to believe that government offcials act with premeditated intent to injure or undermine their
nonproft contractor/grantees, but their actions have that effect when they routinely set rates in advance that do not
pay the nonprofts the full costs they need to provide the services.
11
Urban Institute State Profles 2013 at page 119 (State Rankings: Problems with Payments from Government Not Covering Full Cost of
Contracted Services).
12
Ibid.
Problem: Failure to Pay Full Costs
70 - 90+%
50 - 69%
30 - 49%
10 - 29%
0 - 9%
Percent of
nonprofits
reporting it is a
problem
SOURCE: Urban Institute Study, State Rankings, Problems: Payments Do Not Cover Full Cost of Contracted Services
Experiences from the Field: In Their Own Words
13
None of the contracts paid fully for the cost of the contracted services. In addition the
State contract included many unfunded mandates. (CT)
Local government will not pay for the actual cost of providing services. (NC)
Unrealistic Reimbursement Rates
As the National Council of Nonprofts reported in 2010, many government programs reimburse nonprofts using
outdated rates that have not been revised in years. More often, legislatures treat funding levels as a budgetary
exercise rather than a contractual obligation and enact arbitrary schemes rather than provide for payment of actual
costs.
14
All of these practices shift the burden of paying the difference onto the backs of nonprofts that then are
forced to scramble to try to raise the funds for the government services from elsewhere.
Under most government grants, the nonproft must perform at least part of the work before it can be reimbursed. To
ensure they pay only for legitimate expenses associated with the particular contract or grant, governments impose
limits on what allowable expenses they will reimburse. That makes sense. What does not make sense is when
governments impose arbitrary restrictions that guarantee that nonprofts will not recover the full legitimate costs they
incurred to perform the services for which the governments contracted.
School Lunch program dollars provides less than .82 per meal but costs us, with
labor, new required food options, required posters and menu planning, more than
$1.85 per meal. That loss does not include the administrative costs and overhead. (AZ)
The rates we are paid did NOT keep up with the cost of workers comp, health insurance
or fuel costs. (DE)
Our grant for social day care for seniors is paying two-thirds of the program costs and
about half of full costs. (PA)
Cover costs including overhead? Not when contracts are level funded for years! (MA)
Arbitrary Caps on Indirect Costs
According to half the nonprofts surveyed across the country, governments do not adequately reimburse nonprofts
for the indirect costs they incur to perform services for the government.
15
A nonprofts indirect costs (sometimes
called overhead costs or administrative costs), with some exceptions, are equivalent to what for-proft businesses
refer to as overhead. Typically, overhead/indirect costs include items like rent, utilities, technology, administration,
professional fees, and other expenses that are not tied to any one program but are vital to sustaining a healthy
organization.
13
In late 2013, several state associations of nonprofts conducted a Pulse Poll to gather comments from nonproft leaders in their states for
examples to augment the statistical data collected by the Urban Institute survey. The representative quotes above and throughout this Special
Report put the numerical data in context. To protect the identity of the Pulse Poll participants, only the state or region in which the nonproft
operates is provided. The notation (NS), for no state, indicates that the survey participant did not identify the state. The comments in this
section responded to the question whether government contracts and grants pay nonprofts the full costs of the contracted services (including
associated administration and overhead).
14
See Complexifcation Report.
15
According to the Urban Institute research, exactly 50 percent of nonprofts surveyed nationwide reported a problem with governments
limiting their program administrative or overhead costs, while 54 percent reported a problem as a result of governments limiting their general
administrative or overhead costs. See Urban Institute State Profles 2013: Government Contracts/Grants That Limit Program Administrative/
Overhead Costs at page 124, and State Profles 2013: Government Contracts/Grants That Limit General Administrative/Overhead Costs at
page 125.
Studies reveal that in for-proft companies, the usual range of overhead rates is 25 percent to 34 percent average.
16

That range is strikingly similar to the fndings of multiple studies demonstrating that, among the most effective
nonprofts, an indirect cost range of between 20 percent and 40 percent is appropriate, with a range of 25 percent
to 35 percent as being most realistic.
17
Yet, while such expenses by for-proft businesses are accepted as essential
for creating more effcient and effective organizations that produce better outcomes, governments have historically
treated nonproft organizations differently, imposing arbitrary restrictions on reimbursement rates that undercut the
ability of their partners to succeed on behalf of taxpayers.
Governments must realize that the low rates they set for nonprofts are inadequate and thus unfair because
governments themselves usually operate with overhead rates of greater than 20 percent.
18

The Urban Institute survey explored deeper for any distinctions between limitations on organizational administrative
overhead (what it takes for the organization to operate) versus program administrative overhead (what it takes to
deliver a particular program) as opposed to direct program costs.

According to the Urban Institutes latest nationwide survey, of those nonprofts indicating government limitations
in covering overhead expenses, one in four nonprofts (24 percent) reported that governments pay no general
administrative/overhead costs of the organization, half (49 percent) reported that they were limited to 7 percent or
less, and three out of four nonprofts (76 percent) were able to recover no more than 10 percent.
19

Hawaiì has the dubious distinction of leading the nation in limiting general administrative/overhead costs (72
percent), according to nonprofts responding to the Urban Institute 2013 survey. For general administrative/
overhead costs, the remaining states in the worst ten list are California (67 percent), Idaho (64 percent), Alaska
(62 percent), Connecticut (61 percent), Illinois (61 percent), Maryland (61 percent), New Jersey (61 percent), Rhode
Island (61 percent), and the District of Columbia (61 percent).
20
Overall, the Urban Institute found that the majority of
nonprofts in 34 states said they performed work under government contracts and grants that limited reimbursement
for organizational overhead.
According to the Urban Institutes latest nationwide survey, of those nonprofts reporting limitations, about one in fve
(18 percent) reported that governments do not pay any program administrative/overhead costs of the organization,
while more than two out of fve (45 percent) reported that they were limited to 7 percent or less, and 73 percent
were limited to recovering 10 percent or less.
21

16
See Ann Goggins Gregory and Don Howard, The Nonproft Starvation Cycle, Stanford Social Innovation Review, Fall 2009. Analysis based
on 2007 data from Compustat and Standard & Poors Global Industry Classifcation Standard Structure for global companies traded on US
exchanges with revenue greater than $10 million.
17
National Council of Nonprofts, Investing for Impact: Indirect Costs are Essential for Success (2013) (Investing for Impact Report) at page 8
and footnote 30.
18
See, e.g., Larry Satter, Chief Fiscal Systems and Consulting Unit, State of California, Reform of Federal Policies Relating to Grants and
Cooperative Agreements: Cost Principles and Administrative Requirements Comments (May 2013) (California has no departments with an
indirect cost rate of 10 percent or lower, with 81 percent of our departments having rates higher than 20 percent and 76 percent of those
having rates higher than 30 percent.).
19
Urban Institute Findings 2013, Figure 8 at page 20.
20
Urban Institute State Profles 2013 at page 125 (State Profles: Government Contracts and Grants That Limit General Administrative/
Overhead Costs).
21
24% 10% 15% 27% 14% 10%
Percent of
Nonprots
Reporting
0% 1-3% 4-7% 8-10% Rate Limit 11-15% 16+%
SOURCE: Urban Institute 2013 Findings, Figure 8.
Limits on General Administrative/Overhead Costs

As for program administrative/overhead costs, Hawaiì, at 62 percent, once again led the nation with
nonprofts there reporting that governments at all levels impose limits on program administrative/overhead cost
reimbursement. Following the Aloha State on the worst ten list are Minnesota (60 percent), Arkansas (58 percent),
California (58 percent), Utah (58 percent), Wisconsin (58 percent), Idaho (57 percent), Iowa (57 percent), Mississippi
(57 percent), Connecticut (56 percent), and Ohio (54 percent).
22
Overall, the Urban Institute found that the majority
of nonprofts in 27 states reported that governments imposed limits on program administration expenses.
22
Urban Institute State Profles 2013 at pages 124 (State Profles: Government Contracts and Grants That Limit Program Administrative/
Overhead Costs).
Percent of Government Contracts/Grants That Limit
General Administrative/Overhead Costs
70 - 90+%
50 - 69%
30 - 49%
10 - 29%
0 - 9%
Percent of
nonprofits
reporting limits
SOURCE: Urban Institute Study, State Rankings 2013, at page 125
18% 9% 18% 28% 17% 11%
Percent of
Nonprots
Reporting
0% 1-3% 4-7% 8-10% Rate Limit 11-15% 16+%
SOURCE: Urban Institute 2013 Findings, Figure 8.
Limits on Program Administrative/Overhead Costs
Arbitrary Caps on Indirect Costs
New State grant for homeless services allows ZERO overhead and almost no
program-specifc costs besides staff time and direct client assistance. (AZ)
One grant only provides 2% overhead where my cost is over 20%. (MA)
Some contracts/grants include an adequate amount of indirect/admin/overhead
and others provide less than adequate and others provide none at all. (DE)
One allows enough, but another (HUD) only allows 3% overhead, which doesnt
come close to covering actual cost. (ME)
The contracts do not provide adequate administrative overhead payments. When
they do provide for those costs it usually ranges from 3-7%. (NJ)
Generally speaking, local and state government grants will not pay for staff or
overhead. They will pay for consultants, but this does not help a museum that
already has the expertise in-house to plan or implement a project. (MD)
Indirect Costs Limits at All Levels of Government
County contract for aging services does not allow for any administrative or
overhead expenses. Everything must be direct service related. (PA)
Our (typical) Fed grants allow for some inclusion of admin/overhead, but this
amount is capped. Our large state grant did pay full cost. Local grants do not
include any admin/overhead. (WV)
HUD only allows 5-6%, and HHS only 10% for administrative costs. This results in
a loss to operate these programs. (CT)
The state agency we most commonly receive funding from is now allegedly awarding
points to proposals that do not include overhead costs. (DE)
Percent of Government Contracts/Grants That Limit
Program Administrative/Overhead Costs
70 - 90+%
50 - 69%
30 - 49%
10 - 29%
0 - 9%
Percent of
nonprofits
reporting limits
SOURCE: Urban Institute Study, State Rankings 2013, at page 124
Disregarding Federally-Negotiated Indirect Cost Rates
Federal grants typically reimburse a nonproft for at least a portion of its indirect costs. When individual nonprofts
are the direct recipient of federal funds, they are able to negotiate an indirect rate with the federal government
to be used when applying for federal grants. It is not uncommon, however, that a government agency imposes an
arbitrarily determined cap on indirect cost reimbursement (whether dictated by a statute or determined through
executive action) that is well below the nonprofts negotiated rate. And as many nonprofts have found over many
years, securing a negotiated indirect cost rate from the federal government is not a guarantee that state and local
pass-through entities will pay the approved rate.
Federal grants allow us to negotiate an indirect cost rate that can be applied to state grants. This
helps with the allocation of administrative costs. However, we do have some state grants that cap
administrative costs below our approved indirect rate. (PA)
No one will pay our approved federal indirect cost rate. Many times contracts put % caps on beneft
costs, and that is diffcult if salaries are low, beneft % are high. (NY)
Recent government contracts/grants, especially state and local, have started to cap administrative
expenses at 10% even though our organization has a federally approved indirect rate. (AZ)
Federal pass-through at the state and local levels pay only a portion at best of operating costs.
This includes CDBG, which has numerous layers and requirements, yet doesnt easily allow operating
expenses without having a federal indirect cost rate, which simply isnt worth the effort for as little
money as we get. (MD)
Unrealistic Expectations About Indirect Costs
Theories abound regarding why governments and many foundations do not pay nonprofts their legitimate
indirect costs incurred, especially when all the research shows that the most effective and effcient organizations
are those with higher rather than lower overhead rates. Some reimbursement restrictions are the result of statutory
dictates by legislatures that insert arbitrary caps or other limits when creating a new program or designating a
funding stream.
23
On other occasions, reimbursement restrictions are imposed by regulation, administrative fat,
or other unaccountable bureaucratic action. Complicating the matter even further, nonprofts fnd that different
government grants often within even the same governmental offce may differ in what costs may or may not be
included in the calculation of indirect rates.
The one common denominator to so many of these different rates whether established in statute, regulation,
or rule, or even set per grant based on perceived normal practice is that they all have been set arbitrarily in
advance without regard to the actual costs.
The Results: Shifting of Burdens to Subsidize Governments
Multiple government and other empirical studies over many years demonstrate that when governments do not pay
the full costs of the services they call on nonprofts to perform, it has a corrosive effect on the nonprofts and the
people and communities they serve. Those studies will be discussed in the Solutions section of this report. For now,
consider that among the real-world consequences of governments not paying the full costs of services is the problem
that it diverts nonprofts away from their missions. Nonprofts exist to serve their communities, not to fundraise, so
23
For example, at the federal level a Health and Human Services Grants Policy Directive (HHS Transmittal 98.01) provides this exception
to the rule of honoring negotiated indirect cost rates: Indirect costs under training grants to organizations other than State, local or Indian
tribal governments will be budgeted and reimbursed at 8 percent of modifed total direct costs rather than on the basis of a negotiated rate
agreement, and are not subject to upward or downward adjustment. For a state example, California requires that all regional center contracts
or agreements with service providers in which rates are determined through negotiations between the regional center and the service provider
shall expressly require that not more than 15 percent of regional center funds be spent on administrative costs. CA Welfare and Institutions
Code 4629.7.
government offcials and employees should not blithely shrug and suggest that nonprofts just go fll the gaps through
more fundraising which carries additional costs. Yet, as voiced by frontline nonprofts in their own words, the failure
of governments to pay for the services they want performed forces nonprofts to try to raise private funds to subsidize
governments.
Government expected nonprofts to raise funds to fll the gap between contract
amount and cost of providing service for foster care, home visitation, mental
health and family support services. (NE)
We had to fundraise to raise the balance of necessary funds for our program costs. (DE)
Overhead is tricky, mostly I have to have fundraisers for that. (NV)
Some of our government contracts/grants pay a signifcant portion of individual
programs, but none would provide adequate administration and overhead to
keep the program running without supplemental funding. (OR)
In order to fulfll the requirements of our 2 contracts, one for a domestic violence
shelter and one for community based services, we have to supplement with
fundraising and other foundation support about a dollar for every dollar that we receive. (MA)
Routine Failure of Governments to Pay Full Costs
Americans need a healthy nonproft sector to provide a reliable social safety net and deliver a wide range of other
services that are vital to the cultural, economic, educational, environmental, health, safety, and spiritual well-being
of our citizenry and communities. Governments at all levels also need a healthy nonproft sector. The foregoing
discussion shows that common government practices undermine their nonproft partners by not adequately
reimbursing them for their costs thus putting the people and communities served and governments at peril.
Unrealistic limits on reimbursement of a nonprofts legitimate costs undermines its effciency, effectiveness, and
ability to perform vital services on behalf of the governments that impose arbitrary payment restrictions. Limiting a
nonprofts effectiveness translates to an inability to achieve outcomes.
We close this discussion of the longstanding problem of governments failing to pay the full costs of services with the
observation of one nonproft leader, whose conclusions are so true that they must be highlighted here:
The irony for the feld as a whole is that a technique meant to control costs actually undermines
effciency and program quality. The inability of nonprofts to invest in more effcient management
systems, higher skilled managers, training, and program development over time means that as
promising programs grow, they are hollowed out, resulting in burned out staff, under-maintained
buildings, out of date services, and many other symptoms of inadequately funded overhead.
24
Good intentions that consistently lead to devastating results cry out for acknowledgement, and remedy which we
offer later in the Common Sense Solutions portion of this report.

2. Complexifcation of Contracting Application Processes
According to the Urban Institutes 2013 survey, an astounding 72 percent of nonprofts reported a problem with the
complexity of, or time required by, government applications processes for contracts and grants.
25
Importantly, those
are not complaints that applications were long or detailed but that the processes were so burdensome in terms of
complexity or time that they created a problem.
24
Clara Miller, The Looking-Glass World of Nonproft Money: Managing in For-Profts Shadow Universe Nonproft Quarterly (Spring 2005).
25
Urban Institute State Profles 2013 at page 120 (State Rankings: Problems with Complexity of/Time Required by Government Application
Processes). It is important to note that these rankings related to views about all levels of government in a jurisdiction -- federal, state, and local
and not just the state government.
With nearly three-quarters of nonprofts surveyed throughout the country reporting this as a prevalent problem,
it is hard to imagine practices being worse. But nonprofts in 22 states report conditions worse than the national
average. Rhode Island ranks the worst, with 87 percent of nonprofts almost 9 out of 10 reporting contracting
application processes to be a problem among all levels of government in the state. Rounding out the list of states
where about four out of every fve nonprofts reported this as a problem are Montana (83 percent), Maryland (83
percent), Arizona (82 percent), California (81 percent), Iowa (81 percent), New Jersey (81 percent), Alaska (80),
Minnesota (80 percent), Oregon (79 percent), and New York (78 percent). Interestingly, even in the least-worst
state, Mississippi, almost half (49 percent) reported contracting processes as problematic.
Everyone, including nonprofts, accepts that flling out applications forms can be tedious. But thats not the problem.
Being on the frontlines, nonprofts see daily the needless waste of taxpayer and donor dollars when government
red-tape and costly protocols prevent the peoples business from being achieved effciently and effectively. Such
conditions cost governments and nonprofts alike, and divert taxpayer and donor resources away from actually
providing services.
Before exploring the reasons for the common frustrations, recognize that it doesnt have to be this way. A quarter
of nonproft leaders responding to the Urban Institute survey noted that they dont experience these problems. And
when asked in the Pulse Poll for comments whether the process for applying for government contracts or grants
complex/time consuming, some nonproft leaders shared:
We have had contracts/grants with the federal government for 25 years. We enjoy
a great working relationship. (NE)
[S]ome of them are complicated and burdensome (e.g., CDBG), others are more
streamlined and effcient. (MD)
What Does Complexifcation of Contracting Application Processes Look Like?
Nonprofts are reasonable. They understand the need for documentation and qualifcations. Indeed, nonprofts
want a robust application process that ensures that the organization best qualifed to deliver the services in the
community is fairly awarded the agreement. But when the overwhelming majority of nonprofts nationwide report
that a problem exists with the complexity of, or time required by, government applications processes for contracts/
grants, the problem merits serious attention. These kinds of practices are not limited to the federal government or a
few state and local governments. They are consistently reported across the country.
Problem: Complexication of Contracting Processes
70 - 90+%
50 - 69%
30 - 49%
10 - 29%
0 - 9%
Percent of
nonprofits
reporting it is a
problem
SOURCE: Urban Institute Study, State Rankings, Problems: Complexity/Time Required by Application Process
Unduly Complex Applications
Thoroughness is, of course, necessary. But far too often there is a disconnect between what is essential for making
an informed decision and what is demanded in an application. It appears that the people designing applications do
not appreciate the massive cost in time that gets shifted away from meaningful mission work to wasteful processing
work.
26
RFPs are designed for multi-million dollar projects. We applied for a $66,000 contract
that took several days to complete. (DE)
It took me approximately 4 months to complete the grant, working every day and on
weekends. I am an experienced grant writer. The Rubric did not match the grant info
they asked you to supply in the narrative and other sections. (NC)
I fnd that some government grantors make changes in their grants and reporting forms
every year. I have 2 grants that are incredibly time consuming because I feel like every
year Im applying for the frst time even though Ive had these grants for years. (CO)
The process can be simplifed and still maintain its integrity. (CT)
Average time for a federal grant application is about 200 hours in the hands of our
very experienced staff (resulting in a 60-80 page application). (AZ)
Federal grants (whether direct application or application through local
administering-entity) are lengthy; fed-direct applications are very complex and
lengthy - sometimes seem needlessly complex. (MI)
The additional pre-qualifcation requirement via the NYS Grants Gateway complicated
and lengthened what had been a fairly timely process. This is very unfortunate. (NY)
The CDBG funds from the city requires quite a bit of info that does not apply to our
grant request. (NV)
Federal application for less than $13,000 required 35 page submission. (OR)
Demands from the government included in their requests for proposals have continued to increase.
Smaller programs and rural areas of Maine, in particular, do not have the infrastructure to respond
successfully for increasingly intricate requirements-- resulting in resources moving away from these
areas even though the quality of their actual work has been outstanding. (ME)
Dysfunctional Electronic Submission Processes
Online applications systems eliminate some technicalities such as how and where to staple or clip items, but
frequently come with their own challenges, including when the electronic systems fail.
Federal grant platform, grants.gov does not work even if all prior required forms are fled, and even
after repeated calls to help lines. [O]nly after it was impossible to submit it were we informed (via
email) that grants must be in 2 full weeks before the stated deadline because the federal servers
26
The Pulse Poll asked nonproft leaders to provide examples if in 2013 they found the process for applying for government contracts or
grants complex/time consuming.
are too slow and have glitches. We spent 2 solid weeks on the application and that was the email
response that what was sent to us, after the completed application was rejected by the server. (MT)
The federal grant process makes the Healthcare.gov website look like a toy. It took us 15 hours just
to get registered, including going through one federal database after another. That was before one
word of the grant was written. Then it got shot down, not on quality, but on the tiniest technicality,
based on their ambiguous and misleading legalese, with absolutely no appeal process. They have
become a massive obstacle to services rather than a supporter. (OR)
We applied to a state arts agency grant, which we found was very time consuming online and very
diffcult to save. A glitch on their website caused it to crash and we lost all the work we had done.
(CO)
Its not as much complex as time-consuming and still paper-driven, even for those where we submit
our application online. 1) It seems ridiculous that, if you are a current awardee and are reapplying,
that you should have to go through the ENTIRE application process again. Most of the narrative and
supporting documentation does NOT change. There should be a way to streamline the application
process for those who are current recipients. 2) Some applications are still done on paper that must
be single-sided and in a binder. 3) Even for those that are online, to get our contract fnalized, WE
(the recipient organization) have to print out a copy of the entire application, including attachments,
single-sided and mail it to the contracting agency. I just did one of these and it was 50 pages of
paper that cost us $10 to mail! Why does it all need to be printed out when its online? Better
question: Why am I printing it out when the contracting organization has full access to the system
and can print everything out themselves? (MO)
Duplication & Redundancy
In addition to the narrative, every application often requires numerous attachments. Even nonproft organizations
reapplying for a renewal to provide the same service they have provided for years must re-submit a new application
at least every two to three years with all the same attachments. Government agencies end up with multiple copies of
the same forms that then cost money and take up space in a fle cabinet. This does not even take into account the
fact that any nonproft providing a service that must be licensed or certifed by the state has already submitted most
of these exact same documents annually as part of that approval process.
Incredible amount of redundancy of paperwork and materials when you have multiple contracts,
absurd micromanagement requirement (listing all staff by name rather than simply listing the
position), etc. (NJ)
The information provided is enormous. Total package amounts to about 100 to 150 pages of
material, mostly electronically transferred thru grants.gov. (AZ)
Take a look at the [city department] RFP and you will be shocked. Every year, we need to send in 6
copies of our Articles of Incorporation, 501(c)(3) and many other documents that they have had on
fle for our organization for years. (MD)
Lengthy process with data being resupplied they had on fle (WV)
Fluctuating Application Requirements
State ethics and contracting laws appropriately prohibit individuals and organizations from improperly attempting
to infuence the drafting of Requests for Proposals (RFPs) and similar documents in ways that would provide them
unfair advantages. These restrictions, however, have the unintended consequence of preventing government
program and contracting offcers, who often are generalists, from obtaining useful information from the nonproft
service providers about what items need to be included or avoided to ensure the effective delivery of a particular
service on behalf of government. This limits their understanding of the real-world impact of the RFP that contracting
offcers are drafting, sometimes resulting in changes in requirements after releasing a RFP. The government may
come back with multiple changes in the scope of work they want to purchase in addition to more forms to complete
or may change the proposal completely. Worse, they may cancel the project altogether after receiving completed
applications from nonprofts.
In at least two instances in the past year, two of our government [agencies], after
the RFP process was complete, re-issued the RFP for no given reason, making all
of the work null and void. (NJ)
Not only do the RFIs take up valuable time and writing grants or grant writing
training cost signifcant dollars, it is terribly disrespectful and demoralizing when
the [government] then withdraws awards of contracts or hadnt listened to almost
2 years of feedback and concerns! (NC)
Lengthy application, multiple bidder conference/question sessions which changed
the nature of responses to certain questions. (MA)
One state grant application has been modifed 3 times requiring changed data
elements at each application... before they decided upon the fnal application. (CT)
The times for the grant period kept changing, which necessitated the creation of
multiple budgets for the grant. (CO)
Excessive Formatting Requirements
Even the highest quality proposal in terms of program design and content can be disqualifed if it does not precisely
follow the application instructions, which may include using a specifc size and color font or paper; margin size for
pages; the number of pages, words, or even characters permitted for each item; whether the fnal document can
be stapled, and if so where it must be stapled; and far more. At a certain point, these elements cross the line from
seeking information to help identify the best qualifed organization to deliver needed services to becoming traps for
technical disqualifcations. As such, they drain tremendous amounts of time away from mission delivery.
[Government] went from number of characters per narrative to a count of the total
grant application. Unfortunately, there is no pagination correlation between the
online application and Word so many hours were spent copying and pasting trying
to get the page length right. Very frustrating! (ID)
The major annual grant results in a large amount of data required that flls a 4 inch
binder. We are also required to purchase specifc types of production material (tabs,
notebooks, etc.) to submit about 6 copies. This is a huge task that takes a full-time
person about two to three months to complete. (MD)
B. Common Problems During Government Contracts/Grants
Once nonprofts commence work pursuant to government contracts/grants, problems commonly arise in three
general categories: (1) governments regularly changing the terms mid-stream, (2) governments routinely failing to
pay on a timely basis sometimes more than a year late, and (3) governments frequently imposing complex and
time consuming reporting requirements. Before turning to those most commonly-reported problems, it is useful
to consider these observations from nonproft leaders across America who contract with governments to deliver
services in their local communities.
We have very few administrative people to handle the tons of work of submission,
reporting and monitoring of a grant. Implementation is the easy part! (NS)
We were given less money from [state contract] this year; however, the paperwork
burden increases. I had to let go a contract employee who did most of the on-the-ground
leg work. (NS)
Recurring grants have been cut each year for the past three years. The [government]
expects the same project or product, but provides less money to complete it. (NS)
Through the development of joint government-nonproft task forces to examine these challenges,
27
many states have
found it benefcial to listen to nonproft leaders who can see the often inane and wasteful problems and identify ways
to save taxpayers money. Consider the following as urgent calls for basic cost/beneft analyses:
[State] disputed $0.04 cents which was due to rounding off of small numbers. Going
forward, we modifed our reimbursement requests to state that any discrepancy less
than $5 is negligible--not worth our time to fght over. The whole thing was ridiculous
and a waste of both parties time and energy and money! (NS)
The state limited our contract to 6 months rather than a year...then extended it to a year,
resulting in multiple redrafts of budgets and contracts at great administrative cost. And
in the end all that work was for less money. (ME)
For the past several years including this one, we have not had full year contracts. Weve
had as many as four sequential contracts in a single year. This is a pointless recipe for
extra work, both for the state and for us. (NS)
The amount of paperwork, revisions, and additional forms that kept popping up was
outrageous. I agree that our tax dollars need oversight to be spent wisely, but any
savings on potential waste were certainly spent by the person who was ensuring,
tediously, that our application was in order. (MT)
Demand for detailed information for small ($10K) contract; Demand to explain line item budget
variances as small as $0.05. (MA)
1. Changing Agreement Terms Mid-Stream
Whether styled as a contract or a grant, the document between a government and a nonproft is a written
agreement detailing the terms and conditions ultimately signed by both parties. Yet despite the legally-binding
nature of signed agreements, nationwide more than two out of every fve nonprofts (44 percent) reported that it was
a problem for them when governments changed terms of the contracts/grants after the agreements were signed.
28

In 20 states, approximately half of nonprofts reported problems from governments changing the terms mid-stream.
29

Mid-stream, after-the-fact changes to the legal agreement were reported as a problem by two out of every three
nonprofts in these states: Rhode Island (67 percent), Wisconsin (66 percent), and Connecticut (63 percent). They
are followed closely by the following states on the Worst Dozen list: Hawaiì (58 percent), Illinois (56 percent),
Arizona (55 percent), Utah (55 percent), Indiana (54 percent), New York (54 percent), Kentucky (53 percent), Ohio
(53 percent (53 percent), and Wyoming (53 percent).
30

27
See Partnering for Impact Report.
28
Urban Institute State Profles 2013 at page 122 (State Rankings: Problems with Changes to Government Contracts and Grants Mid-Stream).
29
Ibid.
30
Ibid.
At frst blush, the notion of one party to a contract unilaterally changing the contract terms seems incomprehensible.
The natural question arises: why dont nonprofts refuse and threaten to go to court? Consider these observations
from the feld:
Government organizations have you between a rock and a hard place. You are forced
to do what they want, regardless of the RFP or contract. If you question or refuse to do
the additional work, there is a high likelihood that you will not receive the funding again.
You dont want to stand up to them because you are afraid to lose funding for your
community. (Mid-Atlantic region) (emphasis added)
The State WIC offce in particular has made retroactive changes to contracts that have
caused local WIC offces [nonprofts] to have ineligible costs or delayed invoices for
months causing offces across the state to close temporarily and then imply the local
offce behaved badly. When we asked who we should talk to, to correct the issues, we
were told that if we go to legislators we risk a three year audit. (Western region) (emphasis added)
It merits reviewing what is happening, especially in light of the signifcant consequences. As the Urban Institute
found, Nonprofts that perceived changes to contracts and grants to be problematic were signifcantly more likely
to reduce number of employees, cut programs or services, and close offces or program sites compared with
nonprofts that did not report a problem with changes to government contracts and grants mid-stream.
31

What Does the Problem of Mid-Stream Contract Changes Look Like?
Often mid-stream changes to contract and grant requirements can have a devastating effect on nonprofts by
imposing unplanned costs that are not reimbursed.
32
The RFP did not specify many changes that occurred after the grant was awarded.
The changes put an undue burden on our program fnancially. (NC)
31
Urban Institute 2013 Findings at page 31.
32
The Pulse Poll asked nonproft leaders to provide examples if in 2013 governments unilaterally made unwanted changes to your con-
tracts/grants after you signed the agreement and started work.
Problem: Changing Contract Terms Mid-Stream
70 - 90+%
50 - 69%
30 - 49%
10 - 29%
0 - 9%
Percent of
nonprofits
reporting it is a
problem
SOURCE: Urban Institute Study, State Rankings, Problems: Government Changes to Contracts and Grants
They often change forms, reporting requirements, and allowable costs mid-contract. (WV)
Changing contract format after award announced and services started which
delayed contracts and payments signifcantly. Then discovering that your contract is
now partially reimbursable and requires three vouchers (which repeatedly get lost
in the processing) to receive [payment]. A total change with no advance notice as to
how money is received which was coupled with huge delays to getting the contracts
and then getting partial payments. (NY)
In one case, they changed the start date so that expenses incurred during the
beginning of the fscal year were not reimbursable. (MA)
Cuts to Agreed-Upon Payments
When a government unilaterally decreases the amount it previously agreed to pay without proportionally reducing
service delivery requirements, the nonproft must scramble to cut something in the organization to cover the loss or
risk operating at a defcit. This unanticipated burden falls on top of trying to fll funding gaps imposed at the outset
when governments do not pay the full costs of services (see above).
[Government] took $100k without notice. The further down the food chain, the
more diffcult it is to work with governments. The feds tend to be more professional. (NE)
% funding decrease... without any decrease in the scope of services (NY)
Although our contract has been signifcantly cut, I have not received a contract
amendment, revised scopes of service or any formal written letter. (CT)
The State changed our rate without our agreement. (MD)
The unwanted changes consisted of funding cuts (CO). Cut grant amount due to
budget cuts. (NY) Arbitrary cuts. (NV) Rate change (CT)
Redefned Eligibility for Payments
Governments essentially impose cuts and increase nonproft costs when they unilaterally retroactively redefne what
they will pay for and under what conditions.
Changed the eligible use of funds. (NC)
New restrictions on allowable expenses. (MD)
YES after starting work, the rules of the game changed on what was reimbursable.
Perhaps unrelated are situations where you have performed the work in good faith,
confrmed coverage, obtained proper authorization and then told the money will be
recouped because the person was no longer eligible, retroactive 2 years ago despite
checking coverage weekly! (MA)
Perform Additional or Increased Levels of Service
Requiring nonprofts to perform additional services without increasing their overall reimbursement for the services
they provide is virtually the same as decreasing payments. The expectation, in either case, is to do more with less.
Changed the category of service and standards we are to meet. Technically violated
the contract/grant. (WV)
Our granting offcer asked us to assist by hosting what would normally be another
independent grantee. Of course we are happy to assist, but administering this extra
grant under our name and umbrella did cost us (staff time, travel, etc. (MD)
One program that is funded with both state and federal dollars has conficting
benchmarks and requirements. (CT)
Increased Reporting and Compliance Requirements
When new requirements are added after an agreement has been established, the compliance costs associated
with these changes have not been included in the budget, and therefore are unexpected. Changes do not just entail
additional time to complete the new reporting requirements; it often includes costs to develop and implement new
measurement tools, acquire unique software, and provide staff training. Retroactively imposing new requirements
can result in a technical non-compliance by the nonproft because the information needed may not even be
available. This growing proliferation of reporting requirements add to a nonprofts administrative costs, but do not
appear to improve accountability or have an impact on the quality of the services provided. Moreover, these changes
to perform additional, unanticipated compliance requirements often take staff time away from actually providing
services, thus hurting the people the program is designed to help.
33
[O]ur long-time [government grant source] came back and asked for documentation
for which we were not contractually obligated. When we could not provide it, because
we were not asked to keep it, they reclaimed some of the funding. (KY)
Contracts lack complete clarity and are often changed retroactively months after
initial work has been completed. (OR)
Required to gather information that was not stipulated in the grant. (AZ)
Major changes in reporting requirements. (WV) More stringent reporting requirements. (PA)
Especially on what they want reported on and forms. (MD)
2. Late Payments
Nationwide, almost half of nonprofts (45%) surveyed by the Urban Institute reported governments paying them late
under the terms of the legally-binding contracts/grants is a problem.
34
Not just that they were paid late beyond the
contract specifcation but because they were paid so late that it created problems.
The situation is worse in many states. In Rhode Island, four out of fve nonprofts (81 percent) reported they were
paid so late beyond contract specifcations that it created problems. In Illinois, it was three out of every four
33
The Pulse Poll asked nonproft leaders to provide examples if in 2013 their organization received payments for government contracts/
grants that were late (beyond the time agreed to under the contract/grant)
34
Urban Institute State Profles 2013 at page 123 (State Rankings: Problems with Late Payments (Beyond Contract Specifcations)). The Urban
Institutes detailed research fndings from early 2013 are consistent with the indicative size of the problem identifed in early 2014 by the
Nonproft Finance Fund, which found that about half (51%) of the responding nonprofts reported that governments at all levels pay late on
their written agreements with nonprofts. Nonproft Finance Fund, 2014 State of the Sector (April 2014).
nonprofts (75 percent)
35
, and it was two out of every three nonprofts in Hawaiì (67 percent), New York (62 percent),
and Pennsylvania (62 percent). Even in the least-worst states, governments still paid nonprofts so late that it created
problems for about one out of every four nonprofts contracting with governments in Alaska (23 percent), Minnesota
(22 percent), Arkansas (26 percent), and New Mexico (27 percent). The data reveal a widespread expectation among
government offcials that nonprofts will tolerate late payments.
The dollar amounts of the late payments are signifcant: on average state governments owed each nonproft the past
due amount of $200,458, the federal government owed $108,500, and local governments owed $84,899.
36

The substantial sizes of those late payments present serious challenges for nonprofts struggling to deliver reliable
services.
The length of delays in government payments adds signifcantly to those struggles. Around half of nonprofts
surveyed reporting that late payments were a problem indicated payment delays of more than 60 days at the federal
(48 percent), state (50 percent), and local (43 percent) levels. Even worse, about a quarter of those nonprofts
reported delays of 91 days or longer at the federal (28 percent), state (26 percent), and local (21 percent) levels.
37

35
The situation of Illinois unpaid bills for all contractors and grantees has become so fagrant that several newspapers have launched an
ongoing series entitled, Deadbeat Illinois. Even the State Comptroller admitted that it is unconscionable for state government to force
businesses, hospitals, schools and service agencies to wait months on end for promised payment from the state. News release of Illinois
Comptroller Judy Baar Topinka, State Ends Fiscal Year $6.1 Billion in the Red (July 1, 2013).
36
Urban Institute Findings 2013, Table 10 at page 33.
37
Urban Institute Findings 2013, Table 9 at page 32.
Problem: Paying Late
70 - 90+%
50 - 69%
30 - 49%
10 - 29%
0 - 9%
Percent of
nonprofits
reporting it is a
problem
SOURCE: Urban Institute Study, State Rankings, Nonprofits with Late Payments from Government
Late payments by governments impose unreasonable and unnecessary costs on nonproft contractors/grantees.
Because that is fundamentally unfair, nonprofts in New York convinced the Legislature to require the state to pay
interest for failing to live up to its own contractual obligations for timely payments. The Governor, however, vetoed the
bill.
38
Even when states authorize payment of interest, they often impose exemptions and barriers.
39

Communities suffer severe consequences when governments do not pay their bills when due. Among nonprofts
reporting late payments as problematic, 31 percent indicated that they had to reduce the number of paid employees,
25 percent had to increase their lines of credit, and 15 percent were forced to reduce the number of their programs
or services.
40
The Urban Institute found that nonprofts reporting problematic late payments took those survival
actions at a signifcantly higher rate than nonprofts without payment problems from government.
41

But even those numbers regarding the consequences fail to tell the full story of the pain caused when governments
do not honor their own signed written agreements.
Reimbursement takes months and is sometimes quarterly. This is a real strain
on cash fow and essentially forces the nonproft to fnance the government services. (MD)
Late payments deeply impact an organizations ability to keep continuity in services,
and the burden falls on the grantee to sustain until payments are made. It is not
unusual for us to wait 3 or 4 months for reimbursements on one grant source, and
once we waited over 7 months, relying on a bridge loan that bore interest. (NS)
We are being forced to live off a line of credit, which incurs interest charges not
included in our budget. Cash fow is a nightmare. It tarnishes our reputation, even
though it is not our fault. No matter how compliant we are, the state keeps changing
deadlines, requirements, and stretching out the payments the contracts now say
they can wait 365 days from the date of the contract to pay us! (NS)
It is incredibly diffcult to manage an agency or program when you cannot depend
on timely payment of vouchers from state or federal funders. It is hard to keep
programs running smoothly and provide the required services when you cant get
an executed contract, approved budget or budget modifcation, or voucher payments. (NS)
Our Dept. of Justice payments were held up for 6 weeks while a re-allocation process
was occurring. Some organizations did not have enough cash and had to lay off some
staff. (OR)
In 2012/2013, our contract year ran from July 2012 through June 2013. We received
our frst payment in March 2013 and did not receive the remainder of the grant until
August 2013, after the contract year had ended. We had been assured that the funds
would arrive in September 2012, within the contract year. This non-receipt of funds
38
See Jessica Alaimo, Cuomo Nixes Accountability for State Payments to Nonprofts, Capital New York (Oct. 22, 2013) (Cuomo agreed that
late payments from agencies to nonprofts are a problem, but in his veto statement the governor said he has taken other measures to prevent
it. He vetoed a similar bill last year). Technically New York law currently requires the state to pay interest to nonprofts when payments are
made late, but no time frame exists for when these must be paid, so nonprofts rarely actually receive this compensation.
39
See, e.g., California Government Code 927.6 (the state escapes liability for paying interest penalty if its contract or grant with a nonproft
is more than $500,000); see also Illinois State Prompt Payment Act, 30 ILCS 540 (state must pay interest penalty of 1.0% of any amount
approved and unpaid, but only after a 60 day grace period beyond the contract terms meaning that a contract with a 60 day grace period
written into it now has a 120 days of grace for the state, thus auhtorizing four months of lack of payment for the nonproft that has already
incurred the cost).
40
41
Urban Institute Findings 2013 at page 33.
created a situation whereby we were contracted to provide services but had to do that
without the funds to do so. As a result, we had to furlough staff in order to
mitigate cash fow. (NY)
Our cash fow is always impacted by the delays in receiving reimbursements.
Consequently, while our bank will cover the shortfall, they also charge a fee
each time they cover something. To date in 2013 we have incurred upwards of
$18,000 in fees. (NS)
The consequences are far greater than just those survival actions. This too-common practice diverts nonproft
resources away from mission, forcing nonproft leaders (staff and board) to urgently stop their work to search for
alternatives to meet normal cash-fow needs to pay their employees, employment taxes, rent and utilities, and
other operating costs. Alternative measures include raising funds from other sources such as private donations or
bridge loans, or by taking extraordinary actions like curtailing operations and laying off employees. These repeated
problems cause burn-out of staff and board members, undermine planning, and ultimately increase the cost of
providing services. In all of these instances, nonprofts and their private donors are essentially forced to subsidize
government operations, at the expense of the people they serve and the nonprofts own sustainability.
This sobering example, unearthed by the public service series, Deadbeat Illinois, exposes the type of painful
real-world problems that governments create when they fail to honor their written agreements to pay their nonproft
partners on time. The reporter tells the story of the leader of a nonproft that contracts with the state to provide care
for adults struggling with debilitating mental illnesses:
The states $5 billion backlog of unpaid bills didnt quietly creep up; it announced itself like the frst
violent fashes of lightning in a coming storm.
Stephen Langley, executive director of Stepping Stones of Rockford, felt it in 2007, the frst time his
nonproft had to borrow money to make payroll while it waited for state payments to arrive. Over the
past six years this has become more of the norm, Langley said.
Now, the organization survives on a month-to-month basis, struggling to keep enough cash on
hand as it waits on the inconsistent ebb and fow of payments from the state.
You have to make payroll, Langley said. And you have to maintain your insurances and make
payments to the bank when the bank is the one thats supporting your cash fow. Other bills, still
important, are deemed less critical. So at times the utilities are shut off. Some Stepping Stones
group homes temporarily have lost water, electricity or heat. It must either borrow or wait for the
money to turn the utilities back on.
Stepping Stones serves the chronically ill people with major behavioral problems and medical
needs. Theyre the people who have not done well in programs with less structure and less staff
involvement.
Stepping Stones cash-fow problem is shared by most Illinois nonprofts and organizations that rely
on Medicaid funding. The money is fltered through the state, which purposely delays payments to
keep enough cash itself to pay its own bills. Meanwhile, ambulances and emergency responders,
health care providers, addiction facilities, group homes for severely disabled or ill adults and children
and other programs that target some of the most vulnerable and at need in society, wait.
Whats hard, he said, is that instead of looking for ways to add services, innovate or build a better
product, all energy over the next several years will be spent simply on scraping by.
42

42
Greg Stanley, Deadbeat Illinois: Late payments turn agency into deadbeat itself, Rockford Register Star (July 28, 2013).
Unfortunately, that is not just one organizations story, nor is that story restricted to just Illinois. Its a familiar story
for too many nonprofts across America.
What Does the Late Payment Problem Look Like?
To comprehend the Urban Institutes numerical data about the size and scope of the late payment problem, consider
these experiences of nonproft leaders who provided examples in response to the Pulse Poll in late 2013 when asked
to provide examples if their organization received payments for government contracts/grants that were late (beyond
the time agreed to under the contract/grant):
Late up to 12 months. (NJ)
Funding came almost a year late. (NY)
Some of our State contracts went longer than 6 months without payment when
[the State] already had the money from the federal government. (NJ)
Our new contract year started July 1, 2013, but we did NOT receive our new rates
until November 19, 2013. This resulted in us having to carry a $270,000 receivable
for 4 months. (DE)
In one major grant, Programs did not receive payment for August, September and
October services until after November 16th requiring them to use credit lines, incurring
interest charges, and other resources to carry these grant program activities. (ME)
We receive money from the cities always a few months late. The State funds we
receive always stop during the summer and it often takes until October to get these
funds moving. (NJ)
City notorious for taking months to produce a check after a draw request is submitted. (KY)
The state frequently does not pay vouchers in a timely fashion. For example, for a
contract that ended in September we are still waiting for 4 months worth of voucher
payments even though we have completed all requested paperwork and work-plan
requirements. (NY)
Funding for many state grants runs at 3 months behind the delivery of service date....
this delay puts a fscal burden on the grantee/non-proft. (WV)
[State] is a very slow payer. They are generally 3-4 months behind in paying on
contracts. Of course, we have fronted all the money and are waiting for reimbursement. (PA)
These comments are not to say that all governments routinely pay late. Several nonprofts noted that governments
usually pay on a timely basis. They also recognize that occasionally an issue will arise and that different levels of
government treat them differently.
43

Still, it is enormously frustrating when the governments broken systems create needless costs and burdens on
nonprofts.
43
See, for example, these comments to the Pulse Poll that show governments can pay on time when they treat legal obligations and
partnership principles as priorities: Generally on time (CT) Usually its pretty quick, but a couple times the lag was problematic. (DE) For
the most part the payments have been made in a timely manner once the request was made. (MD) the lateness of the payment has
not been an ongoing issue. More of a one-time occurrence. (AZ) State contracts are usually late and the federal grants via their PMS is
excellent. (CT) State funding was late, local funding was timely (NY).
This organization will likely be forced out of business due to abrupt administrative
cuts and the inability of [state] to make payments on contracts in a timely manner. (NY)
Late government payments have resulted in furloughs, program/service cutbacks,
and fnancial hardship for our organization. (NS)
[State agency] takes months to reimburse for invoices. We have been told a small
invoice of $3000 - $4000 goes through 18 people before it is paid. (NC)
[State agency] is supposed to take 4-6 weeks from invoice, but regularly took 8-10
weeks or longer. Most importantly, the invoice has to go through multiple hands (aka
sit on many desks) to get processed. Last January 2013, I had to have my Board
Treasurer call [state agency] because we had not yet received our 1st reimbursement
payment for a grant that started July 1, 2012. After the 6 month delay, we had to apply
to [a] Foundation for cash fow loan because we were worried about making payroll. (MD)
Each unit of government requests invoices and associated documentation in different
formats. This consumes extraordinary due diligence and often delays payment while we
are attempting to address each individual entitys demands requirements...no
consistency. Further compounding occurs when the primary funder contracts thru
another government agency and we are the recipient, i.e., federal to state to county. (OR)
There have been repeated times when the program person has misfled our
reimbursement (which is the only way we are paid). There have also been multiple
occasions when their bookkeeper forgot to enter our reimbursement into the
accounting system (sitting on her desk has been stated more than once). (CO)
State payments late. Fed payments funneling thru state even later. State claims Feds
are being tougher on them. (KY)
Late Contracting
A particularly aggravating subset of late payments occurs when a government does not complete all of its own
contracting procedures prior to the intended start date for nonproft services, otherwise known as late contracting.
For instance, a New Yorks State Comptrollers audit found that 78 percent of state contracts with nonprofts were
late in 2012. The state violated its own statutory limits for timely contracting more than 3,200 times, but paid only
$237,538 in interest, hardly an incentive for state government to improve.
44

Payment for services was not made until there was an approved signed contract budget
and methodology and the [government agency] did not have the process completed
on their end until several months into the contract period. Our organization provided
services for fve months without payment and then received back payment. (MN)
[State agency] prepared and mandated a new reporting form six months into the grant
period. They also for the frst time this year stated that no funds could be expended
before a signed contract, our contract was delayed by 31 days and we cannot recoup
any funding for the services provided. They have never, in my 20 years done this. (MI)
44
Offce of the New York State Comptroller, Prompt Contracting Annual Report for Calendar Year 2012 (May 31, 2013).
The contracts were issued 8 months late, and the funding arrived a year late,
causing terrifc fscal hardship. (NY)
Local government did not even execute contract until March, for a grant period that
began in June of the previous year and for which we had to deliver the same levels of
service. (NJ)
The frst problem is getting contracts signed. For a July 1st start date, the contract
wasnt signed until late October for one grant. But nearly all of them are late because
it totally depends on the funding offce. As a result, initial payments are invariably late. (NC)
Local government is the worst in signing contracts and then delaying payments --
especially pass through dollars from state or federal government. (CT)
The renewal process is slow on some of the grants and resulted in our agency foating
the bill. The slow renewal process sometimes end three months into the contract start
date. The technical delay causes nonprofts to foot the bill due to systemic problems
within the government agencies. (TN)
OMG! They are all late. Its unbelievable how slow any state agency is to sign a boilerplate
contract that fnally triggers the reimbursement cycle. One state agency we have had
contracts with for 14 years and didnt receive this years agreement until the end of
September for the fscal year. In my opinion, the legal counsel and sometimes program
staff are completely disconnected as to the impact the delays cause the nonproft. (MD)
When governments do not initiate contracts as specifed in the application, they cost nonprofts additional funds
as well. For new contracts, the nonproft has been working to hire new staff, purchase needed supplies, obtain
additional space, and more in anticipation of an agreed upon start date. Nonprofts must absorb the cost of these
delays when the government fails to execute the contract as specifed. For renewing contracts, nonprofts attempt to
avoid interrupting service delivery.
3. Complexifcation of Reporting Requirements
Nearly three out of every four nonprofts (72 percent) nationwide reported a problem with the complexity of time
required by government reporting processes for contracts/grants, according to the Urban Institute study.
45
The
problem was even greater in Maryland, for nearly 9 out of 10 nonprofts (88 percent). And about four out of fve
nonprofts said that reporting burdens created problems in Connecticut (82 percent), Illinois (82 percent), Oregon
(81 percent), Wisconsin (81 percent), California (80 percent), New York (80 percent), Montana (79 percent), and
Rhode Island (79 percent).
Reporting requirements add to administrative costs that are generally not reimbursed, resulting in a growing number
of unfunded mandates.
No one suggests that accountability is not appropriate, but duplicative efforts that provide no additional
accountability wastes already limited fnancial and human resources. There appears to be no recognition to the
signifcant hidden costs that create real consequences. According to the Urban Institutes research, nonprofts
indicating problems with time consuming reporting were also signifcantly more likely to reduce number of
employees and the number of programs or services compared with their counterparts that did not report this
problem.
46
As one Pulse Poll respondent in Delaware observed, the growing trend is for most contracts/grants to
require more complex reporting. And it is getting worse - soon the reporting will take more time than performing
the actual program, predicted a nonproft leader in Pennsylvania.
45
Urban Institute State Profles 2014 at page 121 (State Rankings: Problems with Complexity of/Time Required by Government Reporting
Processes). Note that time-consuming and complex reporting requirements tied with time-consuming and complex application requirements
as the issue most cited as problematic for nonprofts with contracts and grants.
46
Urban Institute Findings 2013 at page 28.
What Does the Problem of Complexifcation of Reporting Look Like?
The problems described by nonprofts take several forms including the lack of consistency in forms and formats,
changing requirements, and considerable amounts of redundancy. Additionally, it is unclear if and how the
information that is demanded is even reviewed and used.

Duplicative Audits
It is well recognized that the government is responsible for ensuring that taxpayer dollars are spent as intended.
Yet, nonprofts must endure multiple audits of the same fnancial records and the same programmatic records by
multiple government agencies. This costs governments/taxpayers in duplicative expenses and diverts signifcant
resources away from mission delivery. For example, if a nonproft has fve different government contracts and
grants, in addition to their independent audits, they will be audited by fve different government audit teams, at
least fve different times, looking at virtually the same information. If these fve audits were combined into one audit
conducted by one government audit team that shared with appropriate agencies, then there would be a considerable
savings with no loss of accountability.
47

48
In spite of the fact that there is a single audit act, each government entity still
comes to audit both programs and fnances, putting an undue burden on program
and administrative staff. (AZ)
Not only did we have to provide our annual report to the funding agency, but we had
to complete the state auditors report, participate in an audit by an independent auditor,
and have an internal audit by staff at the granting agency. (NC)
The administration required to manage the extent of fnancial reporting strains our limited
resources and requires up-to-date technologies and software, further reducing resources.
47
Over the years, we have heard government offcials lament this wasteful duplication of taxpayer resources paying for fve different audits
teams doing the same work. Some note that they sometimes run into federal or state legislative directives saying that information cannot be
shared for privacy or other reasons.
48
The Pulse Poll asked nonproft leaders to provide comments if in 2013 they found the process for reporting fnancial and program outcomes
complex/time consuming.
Problem: Complexication of Reporting Requirements
70 - 90+%
50 - 69%
30 - 49%
10 - 29%
0 - 9%
Percent of
nonprofits
reporting it is a
problem
SOURCE: Urban Institute Study, State Rankings, Problems: Complexity/Time Required for Reporting on Grants/Contracts
In addition to the annual independent audit, we undergo continuous audits with governmental
entities on a monthly basis. In the past 30 days we have been audited by 5 agencies and have 2
reviews on the calendar before the end of December. (NS)
Costs of Compliance and Inconsistency
Often, each government agency, and even individual departments within a single agency, develops its own
processes, procedures, and reporting formats it requires for fnancial and programmatic reporting. This results in the
need for a nonproft to spend time reorganizing the same data in multiple ways to comply with the variety of reporting
requirements and formats.
The NCGrants.gov site uses different budget categories than the state granting
organization . This creates extra work (and costs) for us for our accountants to develop
the fnancial reports for both processes, both of which are part of the State of NC. (NC)
We spent a good deal of time having to count up and report on all kinds of outputs, such
as emails, phone calls and web posts. These really didnt relate to program outcomes,
and seemed extraneous and not useful. (VT)
If you miss a comma or a period or are off by one cent, it needs to be redone. (CT)
One contract requires a copy of the cancelled check, the bank statement and the check
registry from our payroll service - 3 verifcations for every expense. (MD)
Reporting for federal grants is time consuming and different agencies use different formats
and different timeframes. It would be nice to have some consistency on reporting periods
and required information. (WV)
Because the webware used by the agency will neither export nor import data, our
organization is required to complete data entry twice for each client visit. (PA)
Financial reporting has become excessively burdensome whereby complete copies of
every activity (personnel time docs and receipts) are required with every invoice. (OR)
Change after change to reports. State people dont understand how to write report
format that allows us to effectively demonstrate what we do. They are bean counting. (KY)
We have 85 pages of data and narratives, plus 10 fnancial reports, all due within 8 days
after the end of the quarter. It is challenging to close our accounting records for the month,
and tabulate all of the client data in that short a time. We are just not that sophisticated
and dont have the person-power. So many of our senior staff wind up working over
holidays and weekends to produce these reports. (CT)
Retroactive Requirements
Without standardized policies and practices, governments are more likely to impose new requirements on nonprofts
without notice, which are often retroactive. As addressed previously regarding the problem of changing contract/
grant terms in mid-stream, such changes can be very challenging to comply with when the nonproft did not know in
advance that it needed to collect a certain data element in an easily accessible format.
State government has changed requested data/information without prior notice. It is
diffcult to obtain such requests post performance. (ND)
Reports required additional formatting and content not originally requested by the grant,
leading to massive changes for our local contract. (KY)
Reporting is ridiculously long and tedious. They want more information almost weekly
and none of this was agreed upon in the original contract. (CO)
During an audit, a state auditor told me he had to have a fnding. He dinged me for
a policy that was not followed in my grant - but wasnt even in place during the grant
period. Now, I have to submit budget reports and timesheets with my reports - takes me
up to 4 days to prepare monthly report for each grant... (MD)
The state keeps changing the rules about how they want us to report information and what
information they want us to quantify. (PA)
Each of our government grant reports (1 state, 1 local) take at least 40 hours to complete.
Reporting requirements vary from year to year and the government entity does not provide
the information they will be requiring for the report at the start of the grant agreement,
so we cannot accurately track the information they require. (NJ)
Paperwork & Forms
The failure to collect data in common formats based on a consistent understanding of the data signifcantly reduces
the governments ability to utilize the data to inform their decision-making or program improvement efforts.
Every year there is one more piece of paperwork that seems redundant. (NJ)
We were required to produce an inordinate amount of paperwork and documentation for
a small amount of money. (PA)
The documentation and paperwork takes more time than the actual project often times
with duplication of efforts. (ND)
It is very aggravating that we fll out a fnal report to the granting state agency and then
have to do a separate report to the state auditor. Seems there could be communication
between the 2 state agencies. (NS)
Vagaries
The lack of standardization is also evident when each agency individually interprets the rules used to establish
expectations of its nonproft partner. When government agencies are inconsistent in their interpretations, nonprofts
have to respond differently to each, in ways that sometimes confict.
Expectations change and our questions not answered consistently by different members
of the same state agency. (MA)
We are still getting clarifcation on areas of the reporting. Often when we ask the same
question we get different answers from different people and even different answers from
the same person at different times. It seems that the questions on the reports are either
outdated or do not ft nonproft partners very well. (ID)
Time Diverted from Mission
And fnally, the question must be asked: for what purpose are many of these reporting requirements used? Are they
truly to protect taxpayers, clients, and the public? Or are nonprofts now reporting for reportings sake? When real
people are adversely affected, as the following comments suggest, the question is far from rhetorical.
Paperwork has become more of an emphasis than the people we serve. (NS)
I have 5 grants that come through the State and on some the data requirements are
very intense. And, there is not enough money to pay for administrative staff (even if
there were funds, wed still be limited to how much of the time I could charge) so it pulls
program people away from their work. (NS)
One state contract now requires monthly client survey reporting, which is not only
time-consuming for staff to collect/track, but often interferes with client services (we feel
like were hounding clients to complete govt-required surveys in order to maintain our
funding). (MD)
The obsessive requirements for reporting keep growing exponentially without any
obvious program beneft. The amount of staff time absorbed in reporting of detail is
signifcant and is increasing. We are glad to be compliant with reasonable reporting
requirements on outcomes and expenditures, but are faced with an increasing demand
for detail and NO additional funding to respond--so the cost inevitably comes out of
decreased services to our clients. (ME)

As demonstrated by statistical and testimonial proof, the problems are real, common, and signifcant. Fortunately,
solutions exist. We now turn to them.
Common Sense Solutions
National data, quantitative and qualitative, reveal a national crisis with respect to the antiquated, broken, and
costly processes through which governments contract/grant with nonprofts to provide services. If governments and
nonprofts work together to improve the effciency and effectiveness of the dysfunctional contract/grant process by
even just 1-2 percent, we can save billions of dollars nationwide for services, for private donors, and for taxpayers.
Without intentional and sustained reform efforts, however, the habitual problems will continue to increase costs as
well as reduce the quality and quantity of services to individuals most in need. Doing nothing perpetuates this cycle
of waste.
Since 2010, the National Council of Nonprofts and its network of state associations of nonprofts have focused
on identifying solutions to these and other recurring, systemic problems. The specifc goal has been to promote
solutions that can be replicated in communities across the country. Where possible, we have worked with
governments to begin the journey of implementing various solutions. Why? Because governments and nonprofts
are natural partners, serving the same constituents in the same communities. It is in everyones best interest to
work collaboratively to identify and implement meaningful solutions to common problems. The good news is that our
network often working with our partners in government has developed or discovered easy and inexpensive ways
to implement solutions that beneft everyone.
This section of the report shares a sampling of common sense contracting and grantmaking solutions. Here we
identify replicable solutions that can overcome specifc problems that prevent governments and their nonproft
partners from being as successful and effcient as possible. To be included in this section, the solutions had to meet
the test of helping taxpayers, those needing services, and governments just as much as they help nonprofts.
Charitable nonprofts exist to solve problems in their communities. It is only ftting that they approach the
government-nonproft contracting problems discussed in the foregoing analysis with recognition that together they
and their contracting and grantmaking partners can overcome the many challenges. We therefore begin by relating
the promise and benefts of collaborative problem solving that governments and nonprofts have jointly put to use
in productive ways in recent years.
Collaborative Problem Solving
1. Government-Nonproft Task Forces
Policymakers who want to reduce the cost of government, improve services provided to constituents,
and return greater value to taxpayers should consider creating a joint government-nonproft task force to
develop and implement recommendations to reform contracting practices and procedures.
Joint government-nonproft task forces are not solutions in and of themselves, but they have proven to be an
effective method for identifying problems and developing the solutions to fx them. Since publication of the 2010
nationwide study highlighting the serious problems surrounding government-nonproft contracting, at least nine state
governments have created joint government-nonproft contracting reform task forces. A 2013 report, Partnering
for Impact: Government-Nonproft Contracting Reform Task Forces Produce Results for Taxpayers,
49
reviews the
creation, recommendations, and implementation activities of those task forces and identifes trends and insights
that can be applied to jumpstart efforts elsewhere. As participants in those nine task forces, the network of the
National Council of Nonprofts has developed considerable experience in helping task forces identify state-specifc
problems and opportunities, develop solutions, and assist with implementation of cost-saving policies, practices,
and procedures. In our experience, government-nonproft contracting task forces consistently produce pragmatic
recommendations that can save taxpayers dollars and reduce burdens on nonproft contractors and the people
served.
49
Partnering for Impact Report.
Some might presume that task forces made of opposite sides to contracts would be contentious, but that has
not been the case. In fact, governments and nonprofts are natural partners that often see the same problems that
prevent everyone from accomplishing their missions effciently. They share common goals of fxing broken systems
that hurt everyone. Thus, coming together to solve common problems makes sense.
Government-nonproft contracting reform task forces have been created under many different scenarios and can
produce positive, meaningful results when the participants share a common commitment to address shared
problems.
50
Just as the best solutions will vary from jurisdiction to jurisdiction, no one-size-fts-all approach exists.
Here we present four forms that task forces have taken.
a. Legislative Task Forces
When state legislatures create government-nonproft contracting reform task forces, they typically mandate bi-
partisan representation and nonproft participation. State statutes have required task forces to address the dual
goals of rooting out waste while maintaining and even enhancing public accountability. For example:
The Connecticut Legislature created a task force, recognizing that quality and effectiveness of services are
predicated upon a viable and sustainable nonproft sector, and that the pursuit of effciency and streamlining
processes is a mutual goal of both purchasers and service providers.
51

The Texas Legislature established a task force to develop recommendations for strengthening the capacity of
faith- and community-based organizations (FCBOs) for managing human resources and funds and providing
services to Texans in need.
52

The Illinois General Assembly, recognizing the States budget crisis, called for a bi-partisan panel to
recognize and address the redundant monitoring and reporting requirements, which divert time and resources
away from client service delivery.
53

These collaborative efforts identifed many of the solutions discussed later in this report: improving audit quality,
with a reduction in duplication of efforts by multiple taxpayer-funded audit teams; creating electronic information
repositories (also known as document vaults) that cut down on repeated paper flings that consume government
resources of staff time and storage space; reducing duplication; standardizing contracts; and even the simple act of
soliciting nonproft contractor input at the beginning of the process when it can save money and time, rather than at
the end when it often is too late.
b. Executive/Administrative Task Forces
Governors, Attorneys General, and other offcials also have formed government-nonproft task forces that have
identifed workable solutions for their states. Like their legislative counterparts, executive-created task forces seek to
reduce waste, improve effciency, and maintain and even enhance accountability:
The Governor of Connecticut created a high-level Cabinet on Nonproft Health and Human Service including
signifcant nonproft participation to analyze and make recommendations to enhance client outcomes and
the cost-effectiveness, accountability, and sustainability of the partnerships between the state and nonproft
health and human service providers.
54

Through an Executive Order, New Jerseys Governor established a bi-partisan Red Tape Review Commission
to review government interaction with for-proft and nonproft organizations and make detailed fndings and
recommendations, including an analysis of existing rules, regulations, and legislation that are burdensome
to the states economy.
55
In recognition of the success the Review Commission is having in streamlining
50
Partnering for Impact Report at pages 2-3: Lessons Learned from the Government-Nonproft Task Forces.
51
Connecticut Commission on Health and Human Services, State of Connecticut Commission on Health and Human Services Final Report
(March 2011).
52
81st Texas Legislature, Regular Session, House Bill 492, Chapter 295 (May 30, 2009).
53
Streamlined Auditing and Monitoring of Community Based Services: First Steps Toward a More Effcient System for Providers, State
Government, and the Community, Task Force Report to the Illinois General Assembly (January 2011) (Illinois Task Force Report 2011).
54
Connecticut Governors Cabinet on Health and Human Services website.
55
New Jersey Governors Offce, Executive Order 41 (2010).
government contracting and other problem areas, the Governor recently issued another Executive Order touting
some of the successes and extending the Review Commission through 2015.
56

In New York, the Attorney General appointed a Leadership Committee for Nonproft Revitalization, which found
that state laws and regulatory practices have placed unnecessary and costly burdens on the nonproft sector,
and [r]edundancies throughout the system waste scarce taxpayer and nonproft dollars, and bury nonprofts in
duplicative paperwork and audits.
57

The Secretary of the North Carolina Department of Health and Human Services formed a task force of
Department offcials and nonprofts to develop solutions to ten specifcally identifed ineffciencies that
nonprofts were experiencing in their DHHS contracts. The Department-level collaboration made several
recommendations for reform, including prompt payment and reimbursement of full costs of performing
contracted services, crafting clearer defnitions to avoid confusion and delays, standardization of contracts and
of monitoring processes, and shared training.
58

c. Permanent Contract/Grant Streamlining Councils
Governments and nonprofts recognize the value of resolving problems together. Eight of the government-nonproft
task forces analyzed in Partnering for Impact found the joint efforts so benefcial that their recommendations
specifcally included a call for the establishment of a formalized group of government and nonproft offcials to
continue working together on contracting as well as other common issues.
59

In 2012, the Maryland Legislature created the Council for the Procurement of Health, Educational and Social
Services to monitor and engage state agencies in implementing reform recommendations from the Task Force that
studied procurement issues. The Council, which includes four representatives of nonproft service providers, is
also charged with providing ongoing oversight of the procurement process for human services and reporting to the
Governor and Legislature.
60

The Texas Legislature created the Texas Nonproft Council in 2013 following the recommendation of two legislative
task forces.
61
The Council is to work with the Interagency Coordinating Group of state agencies to strengthen
collaboration between government agencies and the nonproft sector. Specifcally, it has the responsibility for making
recommendations for improving contracting relationships between state agencies and nonprofts, developing best
practices for cooperating and collaboration with them, and identifying and addressing duplication of existing services
and of gaps in state services that nonprofts could fll.
Other states are considering various permanent structures to tap into the expertise of nonproft contractors for
improving contracting effciencies.
62

56
New Jersey Governors Offce, Executive Order 155 (2014). The Red Tape Review Commission recently issued a progress report noting
positive reforms for nonproft contracting/grantmaking. New Jerseys Department of Children and Families has implemented an electronic
system for bidding on contracts that reduces time and duplicative paper submissions. The State Board of Social Work Examiners has
revised its licensing requirements for greater fexibility, and the Board will now defer to accreditation standards set by national social work
organizations, rather than utilizing its own.
57
Revitalizing Nonprofts: Renewing New York, Leadership Committee for Nonproft Revitalization Report to Attorney General Eric T.
Schneiderman (February 2012).
58
Partnering for Impact Report, at pages 8-9.
59
See, e.g., Final Report, Connecticut Commission on Nonproft Health and Human Services (March 31, 2011) (Recommendation #1: An
ongoing body, similar to this Commission, should be created and charged with tackling the issues before us, working to add value to the
process of implementing the specifc recommendations, achieving specifc results over specifc timeframes, and as this Commission has
been, should be comprised of a cross-section of representatives from State Agencies, Private Providers and their representative organizations,
Labor, and persons who are recipients of benefts under health and human services programs); see also Hawaiì SCR-40 Dashboard Working
Group Final Report (2013 set of recommendations of a Hawaiì government-nonproft working group urging the state to, among other things,
re-engineer business processes, improve communications between state agencies, and designate the State Procurement Offce as a center
of excellence in communicating with, and sharing best practices, training and advisory support with participating health and human services
organizations).
60
Maryland Laws, Chapter 213 (enacted May 2, 2012).
61
Texas Government Code 535.055 (enacted June 14, 2013).
62
See, e.g., Massachusetts Senate Bill 1486 (2014) (proposing a permanent interagency coordinating group on the government-nonproft
partnership with the goals of: (i) increasing the impact of state funds granted or contracted to nonprofts; (ii) improving effciency in the grant
and contracting systems and processes between state government and nonprofts; and (iii) strengthening accountability in the government-
nonproft partnership by improving the use of data and technology to inform decision-making and oversight. Further, the coordinating group
shall: (i) identify and develop on-going opportunities to improve the impact, effciency, and accountability of the government-nonproft
partnership; and (ii) make recommendations as to the need for legislation, ad hoc Commissions, or task forces).
d. Informal Government-Nonproft Dialogue
Nonprofts do not have to wait for government offcials to invite them to discuss contracting and grant reforms.
Often their work to develop solutions can be implemented without the need for legislation, chief executive action, or
publicity.
For example, with the considerable assistance of charitable nonprofts in the state, Oregons Department of Human
Services successfully streamlined the process for conducting background checks for nonproft employers whose
organizations serve children, elderly, and those with disabilities. After clearly identifying the problem and conducting
research to determine the root cause of extensive and costly delays, the state brought in nonproft service providers
to work collaboratively with the government team to create a vision and plan to eliminate duplication and decrease
processing time. As a result of their joint efforts, processing a background check fell from nine business days to just
four hours, and 22 percent fewer background checks were required each month when duplication was eliminated.
The states staff of 44 was reduced to 32, with all 12 being reassigned to other positions.
63
This collaborative
process at a single agency saved government and nonprofts time, saved taxpayers money, and helped intended
benefciaries receive safe services more quickly.
Donors Forum, the state association of nonprofts in Illinois that also serves as a regional association of
grantmakers, pioneered an excellent model for collaboration and problem solving by the public and private sectors.
Its efforts culminated in the highly-endorsed Partnership Principles for a Sustainable Human Services System.
64

Ultimately, this led to and was integrated into the creation of a legislatively created task force designed to completely
overhaul Illinois human services contracting and grant system across six state agencies. Successful partnerships
also have been established in Maine and New York City.
Similarly, in 2013, the National Council of Nonprofts empaneled the National Task Force on Government-Nonproft
Contracting Reform. Task Force members are experts from government and nonproft organizations who live in
different regions of the country. They have come together to identify, exchange, and disseminate nonpartisan
policies and practices that result in real systems improvements to best serve local communities.
65
They bring
tremendous energy as they enthusiastically exchange information in part because they have no other forums
in which to work on vexing problems that they encounter daily. Their selfess devotion of time and sharing of their
expertise is just the latest example of quiet collaboration between governments and nonprofts to better serve the
public and save taxpayers money.
2. Nonproft Liaison
Governors, Mayors, and other executive branch offcials should appoint high-level Nonproft Liaisons to
oversee and promote efforts of the government and nonprofts to work together on policy issues that
threaten the sustainability of charitable nonprofts on which governments rely to provide basic services to
constituents.
Across the United States, few government structures exist to monitor the health and well-being of the nonproft
community upon which so many Americans rely. This is true despite the fact that charitable nonprofts contributed an
estimated $836.9 billion to the US economy in 2011, making up 5.6 percent of the countrys gross domestic product
(GDP),
66
and employs more than 10 percent of the workforce (13.7 million workers), contributing $587.6 billion in
wages and salaries or 9.2 percent of all wages and salaries paid in the United States in 2010.
67
However, a few
inspired government offcials have discovered and implemented ways to open and maintain communications,
thereby creating opportunities for government and nonprofts to work together on policy issues that threaten the
sustainability of charitable nonprofts on which governments rely to provide basic services to constituents.
63
John M. Bernard, Fixing a Process that No Longer Makes Sense, Governing (February 21, 2013).
64
Donors Forum, Fair and Accountable: Partnership Principles for a Sustainable Human Service System.
65
National Task Force to Improve Government-Nonproft Contracting Practices Begins Work, National Council of Nonprofts news release
(June 26, 2013).
66
Sarah L. Pettijohn, The Nonproft Sector in Brief: Public Charities, Giving and Volunteering, 2013 (Urban Institute; 2013).
67
Katie L. Roeger, Amy S. Blackwood, and Sarah L. Pettijohn, The Nonproft Almanac 2012 (Urban Institute; 2012).
In his frst week in offce in 2011, Connecticuts Governor became the frst in the nation to appoint a cabinet-
level offcial to serve as liaison with nonprofts providing services to the states residents on behalf of
government.
68

The Governor of New York appointed an InterAgency Coordinator for Not-for-Proft Services who is responsible
for tackling persistent problems that add costs and complicate otherwise effective government-nonproft
relations, including reforming contracting practices. The offcial is taking action on ways to streamline
processes to help taxpayers and nonprofts.
69

Several years ago, the Mayor of Denver created the Denver Offce of Strategic Partnerships (DOSP) to serve
as a liaison between the City of Denver and the nonproft sector. Beyond providing a way for both nonproft
and City staff to develop an understanding of each others strengths and capacities to strengthen Denvers
communities, DOSP has trained hundreds of nonproft leaders on how to apply for federal grants, bringing
outside dollars to the City.
70
This has evolved into a cross agency-nonproft initiative to standardize the
contracting system while eliminating waste.
In these and other locations, elected offcials have seen that governments and taxpayers beneft when ongoing
dialogue is established at the highest level with solution-oriented charitable nonprofts. The core purpose of
a nonproft liaison is to establish a constructive way for government offcials and nonproft leaders to interact and
communicate directly to identify problems and create coordinated reform efforts. Liaisons could also assume an
ombudsman role, identifying and resolving systems problems through direct intervention on behalf of nonproft
contractors and grantees.
71
Through these arrangements government executives are able to make better informed
decisions based on ideas and solutions tested in the real world by organizations dedicated to serving their
communities.
We recognize that un-informed cynics might look at the bad rankings of Connecticut, Illinois, and New York in
the Urban Institute data and suggest that the liaisons in Connecticut and New York and the Donors Forum-led
collaboration in Illinois have done no good. That would be the wrong interpretation. In our view, political and
community leaders in those states saw the tremendous waste and the harm fowing from the broken systems and
stepped up as leaders to take affrmative, corrective steps to solve the problems. Systems that have complexifed
over decades will not be repaired overnight. Of course, they wont be repaired at all without determined leadership.
Accountability for Full and Prompt Payments
Since 2010 when the Urban Institute frst documented the fve widespread problems with government-nonproft
contracting practices, the National Council of Nonprofts and its network have been identifying and promoting
solutions to those problems.
A. Failure to Pay the Full Costs of Services
As noted above in the Common Problems section, half of all nonprofts (54 percent) report problems with
governments not paying the full costs of the contracted services. Signifcantly, the data reveal that governments
routinely fail to pay for indirect costs that nonprofts incur on behalf of governments. While governments pay
defense contractors, highway paving companies, and local accounting and law frms their costs plus profts for
delivering goods and services, governments routinely and systematically do not pay nonprofts their actual costs
incurred, especially their indirect costs for such things as accounting, information technology, human resources,
training, governance, and management. As even government studies reveal, this short-sighted practice threatens the
sustainability of nonprofts on which governments rely.
68
Malloy Appoints State Representative Deborah Heinrich to Cabinet-Level Position Advocating on Behalf of Nonproft Providers, Connecticut
Governors news release (January 2011).
69
Coming Soon! A NYS Standard Contract, NY Nonproft Press (Oct. 6, 2012).
70
2011 Annual Report, Denver Offce of Strategic Partnerships.
71
These roles exist at both the federal and state levels for for-proft organizations. For example, the Small Business Administration National
Ombudsman will assist small businesses when they experience excessive or unfair federal regulatory enforcement actions, such as repetitive
audits or investigations, excessive fnes, penalties, threats, retaliation or other unfair enforcement action by a federal agency. In Florida, the
Vendor Ombudsman acts as an advocate for vendors who may be experiencing problems in obtaining timely payment(s) from a state agency.
The Government Accountability Offce (GAO) investigated concerns about the fscal strain on nonprofts in its 2010
study on indirect costs.
72
GAO found that nonprofts typically bridged the gap between the costs incurred and the
level of reimbursement by making diffcult choices to favor program services over the well-being of the organization.
The reason behind their decisions goes to the mission-oriented culture of the nonproft community, which GAO
summarized as follows: because many nonprofts view cuts in clients served or services offered as unpalatable,
they reported that they often compromise vital back-offce functions, which over time can affect their ability to meet
their missions.
73
The study concluded:
As the federal government increasingly relies on the nonproft sector to provide services, it is
important to better understand the implications of reported funding gaps, such as compromised
quality of important administrative functions, including information technology, human resources,
legal, and accounting operations [i.e., indirect costs]. [T]hese challenges potentially limit the
sectors ability to effectively partner with the federal government, can lead to nonprofts providing
fewer or lower-quality federal services, and, over the long term, could risk the viability of the sector.
74

The GAOs fndings were supported by earlier independent research showing that arbitrary limitations on overhead/
indirect costs have reduced the ability of nonprofts to successfully accomplish their missions, because a strong
organizational infrastructure is necessary to ensure effcient and effective services. In 2004, a joint project by the
Urban Institutes Center on Nonprofts and Philanthropy and Indiana Universitys Center on Philanthropy found that
the public sector practice of providing little support for overhead costs was directly related to the existence of the
weakest organizational infrastructures occurring among nonprofts that relied on the public sector for half or more
of their revenue.
75
In a separate study, the Bridgespan Group examined the problems that nonprofts face regarding
externally-imposed, artifcially-low overhead costs and identifed the importance of breaking what it termed the
vicious cycle of misleading reporting, unrealistic expectations of funders, and pressure to conform.
76
Its analysis
determined the following:
The cycle has grave consequences for an organizations ability to have impact. As unrealistic
overhead expectations place increasing pressure on organizations to conform, executive directors
and their boards can fnd themselves under-investing in infrastructure necessary to improve or
even maintain service-delivery standards, particularly in the face of growth. In the short term, staff
members struggle to do more with less. Ultimately, its the benefciaries who suffer.
77

In light of these universal fndings, something must be done.
3. Payment of Indirect Costs Incurred
Governments at all levels must reimburse nonproft organizations for the full indirect costs that the
nonprofts legitimately incur in delivering contracted services. Paying indirect costs will ensure that
taxpayer dollars are invested to achieve the greatest impact, because research demonstrates that the most
effcient and effective charitable nonprofts are those that invest in accountability, technology, and other
necessary infrastructure items that are considered indirect costs. Federal, state, and local governments
should reimburse nonprofts for indirect costs, regardless of whether the nonproft is a prime contractor/
grantee or subrecipient, and regardless of the source from which the funds originate.
In 2010, 2012, and 2013 the National Council of Nonprofts recommended that the White House Offce of
Management and Budget mandate that federal pass-through dollars actually pass through fully to the deliverer
72
Government Accountability Offce, Nonproft Sector: Treatment and Reimbursement of Indirect Costs Vary among Grants, and Depend
Signifcantly on Federal, State, and Local Government Practices, Report GAO-10-477 (May 2010) (GAO Report).
73
Ibid. at What GAO Found.
74
Ibid. at page 22.
75
Urban Institute and Indiana University, Getting What We Pay For: Low Overhead Limits Nonproft Effectiveness, Nonproft Overhead Cost
Project (Brief No. 3; Aug. 2004).
76
William Bedsworth, Ann Goggins Gregory, Don Howard, Nonproft Overhead Costs: Breaking the Vicious Cycle of Misleading Reporting,
Unrealistic Expectations, and Pressure to Conform (The Bridgespan Group, April 2008).
77
For more information about these and other studies, see Investing for Impact Report.
of services.
78
That recommendation was based, in large part, on the studies noted above, including the in-depth
analysis by the Government Accountability Offce into the reimbursement practices of state and local governments.
That GAO report identifed signifcant underpayment for the indirect costs of nonproft contractors and grantees. As a
result of these practices, GAO found that nonprofts may be forced to reduce the population served or the scope of
services offered, and may forgo or delay physical infrastructure and technology improvements and staffng needs,
actions that undermine organizational sustainability.
79

Importantly, GAO found that state and local governments have not been required to reimburse nonprofts for indirect
costs, even when the funds fow from a federal funding stream. In research to determine state policies with regard
to reimbursing nonprofts for indirect costs, GAO reviewed six federal grant programs and investigated how indirect
cost reimbursements to nonprofts were handled in three states and found substantial inconsistencies. The GAO
fndings in 2010 were alarming. For example, under one federal program advancing the same federal public policy
and utilizing the same federal funding source, GAO discovered that a nonproft providing services in Wisconsin was
reimbursed for up to 14 percent of its actual indirect costs, Louisiana imposed an arbitrary cap of only 9.4 percent,
and Maryland imposed an artifcial cap paying nonprofts providing the same services zero for the indirect costs they
incurred. These differences, including whether nonprofts are reimbursed at all, largely depend on the policies and
practices of the state and local governments that award federal funds to nonprofts.
80

In June 2013, various charity watchdog groups surprised the world of philanthropy by offcially reversing their
thinking and publicly repudiating The Overhead Myth, that is, the conventional views about keeping indirect
costs artifcially low. Specifcally, Charity Navigator and the Better Business Bureaus Wise Giving Alliance, joined by
GuideStar, launched an effort to correct a misconception about what matters most in deciding to support a charity.
The three groups declared that the percent of charity expenses that go to administrative and fundraising costs
commonly referred to as overhead -- is a poor measure of a charitys performance.
81
Their analysis, reminiscent of
the warnings in the GAO report, concluded that many charities should spend more on overhead and that funders
failing to pay indirect costs starve charities of the freedom they need to best serve the people and communities
they are trying to serve.
82

The Offce of Management and Budget provided defnitive instructions on the issue of payment for indirect costs with
the December 2013 issuance of the Uniform Administrative Requirements, Cost Principles, and Audit Requirements
for Federal Awards, designed to streamline federal grants rules and procedures.
83
The new Uniform Guidance
streamlines eight former circulars into one. Among many topics, it explicitly requires pass-through entities (typically
states and local governments receiving federal funding) and all federal agencies to reimburse a nonprofts indirect
costs by applying the nonprofts federally negotiated indirect cost rate, if one already exists. If a negotiated rate does
not yet exist, then nonprofts are empowered to request negotiating a rate or elect the default rate of 10 percent of
their modifed total direct costs (MTDC). As discussed previously, the most recent Urban Institute nationwide data
(that excludes higher education and hospitals) found that governments arbitrarily limit indirect costs for necessary
program and organizational expenses; one in four nonprofts (24 percent) reported that governments do not pay any
indirect costs of the organization, and half (49 percent) reported that they were limited to 7 percent or less.
84

The OMB Uniform Guidance makes clear that a nonprofts indirect costs are legitimate expenses that need to
78
National Council of Nonprofts, Costs, Complexifcation and Crisis: Governments Human Services Contracting System Hurts Everyone
(2010), at page 24; Comments of the National Council of Nonprofts on OMB Advance Notice of Proposed Guidance (April 30, 2012);
Comments of the National Council of Nonprofts to the Offce of Management and Budget (June 2, 2013).
79
GAO Report at page i.
80
Ibid. at page 11 (emphasis added).
81
Letter to the Donors of America, by Better Business Bureau Wise Giving Alliance, Charity Navigator, and GuideStar (2013).
80
See generally Overhead Myth website. See also the groundbreaking work in Illinois by Donors Forum, which in 2012 established the Real
Talk about Real Costs campaign to create a community of practice through which nonprofts and funders could learn, discuss, and identify
solutions to the long-standing problem of underfunding indirect costs. While the group has focused on Illinois, its work is expected to have a
ripple effect so that these conversations are held in communities throughout the country.
83
Offce of Management and Budget, Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards,
(published in the Federal Register, December 26, 2013).
84
Urban Institute 2013 Report, Figure 8 at page 20.
be reimbursed for the organization to be sustainable and effective. Upon issuance of the Uniform Guidance, the
National Council of Nonprofts summarized its signifcance:
The new guidance means that nonprofts should be able to focus more on their missions and should be
under less pressure to raise additional funds to essentially subsidize governments. In turn, charities with no
government contracts or grants could see less competition for scarce philanthropic dollars.
85

Once the new OMB Uniform Guidance goes into effect in late 2014, governments at all levels will be required to pay
the indirect costs incurred by charitable nonprofts for services provided in communities when federal discretionary
funds are involved.
86

Conventional wisdom on nonproft indirect costs is beginning to reach alignment with what for-proft businesses
have known all along: continually spending less on indirect costs erodes effciency and effectiveness, preventing
organizations from producing better and lasting outcomes. Contracts and grants that fail to cover indirect costs
actually reduce a charitable nonprofts effectiveness and effciency. For government-nonproft contracts and grants,
a shift in thinking on indirect costs is long overdue and worthy of immediate attention by policymakers whose
job is to ensure that taxpayer dollars are invested to deliver the greatest impact, both today and into the future.
Governments at all levels have the opportunity now to reverse outdated policies and practices regarding indirect
costs and strengthen the service delivery system within their jurisdictions.
Additional Considerations on Indirect Costs
Research from the National Council of Nonprofts, documented in Investing for Impact, details how a combination of
inconsistent terminology by governments, arbitrary application of those terms, and unrealistic expectations impair
the ability of nonprofts to deliver services for which governments at all levels contract with them. Each of these
issues requires further discussion and policy revisions.
4. Joint Training Programs
As governments and their nonproft contractors and grantees get up to speed on the changes required
under the OMB Uniform Guidance and changing attitudes about indirect costs, the parties should conduct
joint training programs designed to promote common understandings, collective problem solving, and
mutual respect.
The issuance of the OMB Uniform Guidance creates the urgent need for all parties to the grants and contracts
affected by federal funding to understand their rights and obligations, and, in particular, the revised rules for cost
allocation. The anticipated effciencies achieved by uniform standards will be lost if the key stakeholders remain
unaware of the changes or are ill-prepared to take advantage of them. Particularly in this time of transition, the
parties should work together to develop joint training programs for government and nonproft employees.
Government offcials at the state and local levels will be called upon to revise their existing statutes and rules in
order to come into conformance with the new federal standards. In particular, they must receive training on how the
cost allocation rules have changed and on the alternative approaches that are permissible and those that are not.
Most will also need instruction for the frst time on using federal standards for negotiating what costs are properly
recoverable.
Many small and midsize nonprofts may not currently have the knowledge, systems, and records to accurately
calculate their full costs. Nonprofts must develop the capacity to understand and properly allocate their costs
related to contracts and grants thus leading to more sustainable organizations. They also will want to learn how to
negotiate for a reimbursement rate higher than the de minimis rate. Thus, the OMB directive on indirect costs has
the added beneft of creating a fnancial incentive for charitable nonprofts to better understand and take control
over their own costs for all purposes, and not just for government contracting.
85
Statement from National Council of Nonprofts on OMB Grant Reforms (December 18, 2013).
86
The Uniform Guidance deals with many other issues, including aspects of auditing and allocation of costs.
State and local governments, working in conjunction with state associations of nonprofts, can develop training
programs on the new OMB Uniform Guidance. Joint training programs are key to ensuring full and common
understanding by all parties affected by contracts and grants, thus reducing inconsistencies, duplication, and costs.
5. Clear and Consistent Defnitions
Governments should provide and apply clear and consistent defnitions of administrative costs, indirect
costs, and overhead.
People often presume that accounting is black and white and that accounting terms are defned distinctly and
applied consistently. When it comes to the topic of indirect costs, however, that presumption is wrong. Several
similar, yet distinctly different, terms indirect costs, administrative costs, and overhead costs are often
unwittingly used interchangeably, causing great confusion and harm. The inconsistent understanding and usage
of these and other terms in the current OMB Circular A-122 and IRS Form 990 have contributed to the systematic
underfunding of the work of charitable nonprofts, eroding their sustainability which, as noted by the Government
Accountability Offce, threatens government and the public.
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Since 1980, the federal government, through OMB Circular A-122 (that is being replaced by the Uniform Guidance),
had instructed nonprofts to categorize the costs that they incur in delivering the services to the federal government
into two general buckets: either direct or indirect. The A-122 then further separated indirect costs into two
subcategories: either administrative costs or facilities costs. Administrative costs include management and general
expenses such as the salaries of executives and accounting personnel and library expenses. Facilities costs are
items such as depreciation and capital improvement, interest on debt associated with certain buildings, and
operations and maintenance expenses.
88

Yet the federal government, through the IRS Form 990 that applies Generally Accepted Accounting Principles (GAAP),
tells nonprofts to categorize and annually report their costs in three separate buckets, with completely different
labels: Management & General, Program Services, and Fundraising. Management & General costs are typically
activities that are required by organizations to operate, but may support multiple programs and the organization as a
whole, such as accounting, human resources, staff development, rent, and utilities. Program costs are those that are
easily attributable to a specifc program or project. Fundraising costs are self-explanatory.
Superimposed on top of competing federal categorization systems is the confusion caused when laypeople use the
similar-sounding term of overhead. When charity watchdog groups refer to overhead, they generally defne this as
administrative (including facilities) and fundraising costs combined.
89
When governments use the terms indirect or
administrative costs, however, they do not include any fundraising costs. Governments consider the costs associated
with fundraising as being separate and distinct costs unrelated to programs and unallowable for reimbursement
purposes (notwithstanding that the nonproft incurred the fundraising costs as a direct result of needing to fll
fnancial gaps caused by governments not paying the full costs for services in the frst place).
Policymakers can signifcantly improve compliance and performance by clearly defning each term and codifying
these defnitions so they are consistent at the federal level and across states and localities. The new OMB Uniform
Guidance should serve as a catalyst for efforts to clarify and standardize defnitions and interpretations. The Uniform
Guidance combines numerous OMB Circulars, specifes more costs that are directly reimbursable, and clarifes
numerous defnitions and cost allocation rules. OMB and the Council on Financial Assistance Reform (COFAR) are
actively working with stakeholders to identify terms and components of the Uniform Guidance that would beneft
from additional explanations and training. As part of this review process OMB and COFAR issued the frst set of
answers to Frequently Asked Questions (FAQs), and more FAQs reportedly are being developed.
90
Federal agencies
87
GAO Report at page 11.
88
OMB Circular A-122.
89
See, e.g., Charity Navigator Financial Range Tables, which defne administrative expenses as follows: Percent of total functional expenses
spent on management/general.
90
Frequently Asked Questions for New Uniform Guidance at 2 CFR 200, Offce of Management and Budget, February 12, 2014.
have been given until the end of June 2014 to submit revisions to their existing regulations in order to conform to the
new Guidance; OMB is scheduled to publish fnal regulations by the end of 2014.
6. Repeal of Arbitrary Caps on Indirect Costs
Legislatures should repeal existing language in statutes that set arbitrary caps on legitimate indirect costs
and undermine nonproft effectiveness. Legislatures should also stop creating new caps, signifcantly
restrict the ability of government offcials to create exceptions, and require public disclosure of indirect cost
reimbursement policies and practices.
Some reimbursement rates are the result of statutory dictates by legislatures that insert arbitrary caps or other
restrictions when creating a new program or designating a funding stream. These may seem fair in the abstract
because they are being applied on a uniform basis without singling out an individual entity for underpayment.
However, this means that all nonproft contractors are being hurt, rather than all being treated fairly. After all,
legislative bodies rarely impose similar uniform caps on contracts with for-proft entities (which also receive profts
from government contracts). Plus, as shown, the artifcial caps on reimbursement of a nonprofts legitimate indirect
costs undermine its effciency, effectiveness, and ability to perform vital services on behalf of the very governments
that are imposing the arbitrary limits. Legislatures should replace arbitrary and artifcial limits with mandates to
establish standard contract and grant language and policies that fairly include full reimbursement of indirect costs.
Going forward, legislatures, as well as executive department and agency leaders, should ensure that payments of
indirect rates lower than actual costs are the extremely rare exception, and even then permitted only when based on
publicly available criteria and with the identifcation of the government department and offcial making the decision
to withhold payment of the full costs.
91
The OMB Uniform Guidance mandates that federal awarding agencies must
accept and pay the negotiated indirect cost rates of nonproft grantees. The Uniform Guidance makes clear that
different rates may be paid only when capped by federal statute, or when the head of the federal agency makes a
documented justifcation, notifes OMB, and makes publicly available, the policies, procedures and general decision
making criteria that their programs will follow to seek and justify deviations from negotiated rates. Much of this
must be done at the beginning of the process; that is, prior to issuance of a notice of a funding opportunity, and not
as a last minute variance. Each of these steps is a necessary safeguard designed to ensure fairness for contracting
and grant partners and accountability for the public.
7. Public Accountability through Disclosure of Indirect Cost Reimbursements
Governments at all levels should disclose for each program how much they paid in indirect costs (and
percentage). They should also disclose whether indirect cost rates were determined through negotiations,
arbitrarily set limits, or other method; how much money each state or local government retained of
federal funds for its own overhead or administrative purposes rather than paid to pass-through entities
(subcontractors and subgrantees); and how each state or local governmental entity actually used those
funds.
91
See, for example, how the Uniform Guidance restricts variances:
200.414(c) Federal Agency Acceptance of Negotiated Indirect Cost Rates.
(1) The negotiated rates must be accepted by all Federal awarding agencies. A Federal awarding agency may use a rate different from the
negotiated rate for a class of Federal awards or a single Federal award only when required by Federal statute or regulation, or when approved
by a Federal awarding agency head or delegate based on documented justifcation as described in paragraph (c)(3) of this section.
(2) The Federal awarding agency head or delegate must notify OMB of any approved deviations.
(3) The Federal awarding agency must implement, and make publicly available, the policies, procedures and general decision making criteria
that their programs will follow to seek and justify deviations from negotiated rates.
(4) As required under 200.203 Notices of funding opportunities, the Federal awarding agency must include in the notice of funding
opportunity the policies relating to indirect cost rate reimbursement, matching, or cost share as approved under paragraph (e)(1) of this
section. As appropriate, the Federal agency should incorporate discussion of these policies into Federal awarding agency outreach activities
with non-Federal entities prior to the posting of a notice of funding opportunity.
This government accountability proposal addresses two issues. First, it is fundamentally unreasonable for
governments to pay for-proft entities their indirect costs plus profts and then deny or pay smaller indirect costs to
reimburse nonproft entities. Second, when federal funds are involved, Congress and the federal executive branch
need to know whether funds that they authorized to be used as pass-through dollars are actually being passed
through to the entities performing the work on behalf of government for the American people. Only through reporting
of indirect cost reimbursements will the American people and their elected offcials be able to see whether funds are
used as intended.
These same principles apply to the federal government as well. The Uniform Guidance requires reimbursement of
negotiated indirect cost rates or the de minimis rate for multiple reasons, including promoting the sustainability of
community-based organizations performing services on behalf of governments. The reporting requirement would
answer the questions of whether more subrecipients are receiving reimbursement for their indirect costs and
whether the amount they are receiving results in an increase from their current level of reimbursement. Those
questions relate directly to concerns repeatedly expressed by the Government Accountability Offce about the
sustainability of nonproft contractors/grantees that are not reimbursed for their actual costs.
B. Late Payments
As shown in the Common Problems section, almost half (45 percent) of charitable nonprofts with government
contracts and grants reported problems with governments paying them later than the legal requirements in the
written agreements that governments signed. This withholding of payments forces nonprofts and their private
donors to subsidize government operations, at the expense of the people they serve and the nonprofts own
sustainability.
8. Prompt Payment Laws
Governors and legislatures should ensure that state and local governments pay their bills on time. State
statutes requiring prompt payment, backed by a substantial and mandatory late-payment interest penalty,
must be enacted and must be enforced. Legislatures should extend state prompt payment laws to local
governments to ensure that the state and its political subdivisions all honor their written commitments and
treat nonproft contractors and grantees fairly.
Many states have prompt payment laws that require government agencies to pay interest penalties for payments
made beyond a statutory deadline. But legal protections are not provided evenly across business and nonproft
sectors. For instance, California law provides late-payment penalties for for-proft businesses and smaller nonprofts,
but exempts nonprofts with contracts of $500,000 or more from the protections.
92
Moreover, the presence of such
a law does not mean it will be applied in a way to actually ensure payments. Just consider Illinois, which owes more
than $5 billion despite a statute mandating that if payment is not issued to the payee within [a] 60 day period, an
interest penalty of 1.0% of any amount approved and unpaid shall be added for each month or fraction thereof after
the end of this 60 day period, until fnal payment is made.
93
Thus, the statutory right to prompt payment can be
illusory to the nonproft employees who get laid off or the individuals in need who are not served when governments
fail to meet their contractual obligations. Public leadership is needed at the highest levels to stop this repeatedly
occurring practice.
9. Prompt Contracting Laws
Governors and legislatures should ensure that services provided on behalf of state and local governments
are performed pursuant to written agreements that are signed prior to commencement of work. State
statutes requiring prompt contracting, backed by a substantial and mandatory late-contracting interest
penalty, must be enacted and must be enforced.
92
See California Government Code 927.6. However, a nonproft organization shall only be eligible to receive a penalty payment if it has been
awarded a contract or grant in an amount less than fve hundred thousand dollars ($500,000).
93
Illinois State Prompt Payment Act, 30 ILCS 540; see also Illinois Local Government Prompt Payment Act, 50 ILCS 505.
Nonproft contractors cannot get paid without having a contract in place. Yet in several states, governments award
contracts to nonprofts expecting the nonprofts to begin performing immediately but then fail to offcially sign the
contract documents for several months, leaving nonprofts in limbo. To counteract this problem, a few states with this
recurring problem have enacted not only prompt payment but also prompt contracting laws.
New York State has perhaps the toughest prompt contracting statute in the country. Yet a culture has fourished
there of not paying nonprofts on a timely basis or contracting with them on a timely basis.
As noted in the Common Problems section, New Yorks Comptroller found that in 2012 state agencies failed to
meet contracting timelines for approximately four out of every fve contracts (78 percent), results that are virtually
unchanged from 2011, when 80 percent of contracts were reported late. Without strong political leadership and
without substantial penalties, duly enforced, to ensure accountability even prompt contracting laws can be illusory.
There is no real substitute for government agencies working directly with their nonproft contracting partners to get
the paperwork and administrative burdens out of the way early so that the focus can return to where it belongs: on
the people and communities that the nonprofts serve.
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10. Public Disclosure of Government Accountability
Governments at all levels should establish disclosure mechanisms that inform the public on the timeliness
of payments by government agencies to contractors, whether the agencies are required to pay late
penalties, and how much and when those payments are made.
Each year, the New York State Comptroller publishes a report detailing the compliance by state agencies with New
Yorks prompt contracting laws. Except for some bad press the state may get for a few days after the report is
released at the end of May, the contracting and payment performance of state agencies receive little public scrutiny.
Floridas Department of Children and Families, on the other hand, reports much more frequently, publicly disclosing
a monthly scorecard of strategic indicators, including percentage of payments presented & processed timely.
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Government agencies should report the timeliness of their payments to contractors and the results should be posted
monthly on a central website. The public and individual contractors have a right to know how their governments
are operating, and which government agencies and departments are performing most (and least) effciently and
effectively. Timely data on contracting and payment performance will provide contractors with needed information to
gauge their ability to withstand payment problems, while also providing incentive for government agencies to improve
operations that beneft the public good.
Elimination of Unilateral Mid-stream Contract Changes
More than half (52 percent) of nonprofts reported problems because governments were changing the terms of their
written contract/grant agreements after they were signed. The public needs to have faith that its own government
will honor its commitments rather than change them when convenient. Such changes increase operational, fnancial,
and administrative strains on nonprofts. The following proposals would reduce the interruptions documented by the
Urban Institute survey.
94
Since 2011, Connecticuts Offce of Policy and Management has maintained a policy that each state agency contracting with nonprofts
must execute at least 95 percent of contracts no fewer than 15 days prior to the commencement of services: The late execution of contracts
imposes costs on nonproft providers and is not an acceptable business practice for either the State or its providers. See Benjamin Barnes,
Secretary, Offce of Policy and Management, February 11, 2011, Memorandum re: Health and Human Services Purchase of Service
Contracting Reforms.
95
See, e.g., Region Balanced Scorecard, Strategic Indicators November 2013 Report, Florida Department of Children and Families. Although
not made publicly available, Florida agencies are also required [on a daily basis] to report their prompt payment compliance and assessed
interest penalties to the Vendor Ombudsman within the Department of Financial Services. See Florida Chief Financial Offcer Memorandum
No. 01 (2013-2014), August 6, 2013.
11. Independent Government Offce to Protect Charities from Contracting Abuses
States should create an independent offce to ensure accountability so state and local governments
are honoring the terms of their written agreements and not changing them unilaterally mid-stream.
Alternatively, State Attorneys General, invoking their authority and responsibilities under the doctrine
of parens patriae to protect charitable assets and the public trust, should accept complaints fled by
charitable nonprofts, investigate, and intervene to stop state and local governments from unilaterally
changing contract terms mid-stream that have the effect of increasing costs on charitable nonprofts.
On the surface, it might appear that charitable nonprofts have no remedy to oppose unilateral, mid-stream contract
changes by governments other than refusing to comply or going to court. Refusal to comply jeopardizes the entire
contract and the people the nonproft is serving. Litigation imposes tremendous costs, creates hostility, and diverts
nonproft employees from their mission. Without a counterbalance for accountability, such as a neutral place for
nonprofts to express concerns, resolve contract disputes before damage is done, and seek relief, there is no
visible deterrent stopping a government employee from making unilateral changes that impose additional costs on
charitable nonprofts.
One solution would be to create an offcial Ombudsman, Inspector General, or whistleblower center to investigate
and resolve contract disputes. As a matter of public integrity, each jurisdiction should consider establishing such
an independent offce as a sign of good faith and a reminder to its own employees. As a matter of sound public
policy, each state should establish such an offce with statewide authority to review all contract disputes between
charitable nonprofts and governments at the state and local levels. Having a centralized offce will enable tracking
of commonly occurring problems to inform focused training, as well as tracking of sources of reoccurring problems
such as a particular government unit or employee.
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In the alternative, State Attorneys General should make charitable nonprofts aware of their existing although
to date unused powers to intervene in some disputes. State Attorneys General, under the common law doctrine
of parens patriae, have the authority to intervene both to protect charitable assets and protect the public trust.
Attorneys General already invoke that authority regularly in antitrust, consumer, and environmental contexts, as well
as for oversight of charitable assets. For example, when consumers believe that a business has treated them unfairly
by changing the terms of an agreement, they can turn to the state Attorney Generals Offce to fle a complaint. In
addition to providing an avenue for recourse, this process allows the Attorney General to see patterns of abuse, such
as how many complaints against a given company or a pattern of complaints within a given industry. The Attorney
General then has a variety of powers at his or her disposal to protect the public.
The public is disserved when charitable assets assets dedicated to the public good are wasted, whether as the
result of insider wrongdoing or governmental overreach and arbitrary action. Invoking the legal doctrine of parens
patriae, Attorneys General have protected the assets of charitable organizations, usually from insiders. But the
concept is the same: if the Attorney General is to step forward in the name of the public to protect charitable assets
from being taken or wasted, it should be done across the board. As true guardians of charitable assets, Attorneys
General must protect against harm and wasteful diversion of assets perpetrated by any and all, including those
within government.
Some might say that an Attorney General would have a confict and could not do this work. But if citizens complain
that a state body or local government has violated the Open Meetings or Public Records Laws, the Attorney Generals
Offce can investigate and take action. Each Attorney General Offce has procedures for dealing with potential
conficts, such as when citizens complain that a state board or offcial represented by the Attorney General has
breached its duty in some way. Similarly here, the Attorney General can step in to protect the states own interests
of ensuring that individual state or local government employees, offcers, and agencies are honoring rather than
96
Floridas Legislature has created such a program in the Department of Financial Services, not to monitor for improper contract changes
mid-stream but to monitor each agencys compliance with prompt payments. It specifcally provides that employees found responsible for
persistent failure to make timely payments to contractors may be subject to dismissal. See Florida Statutes, Tax and Finance 215.422.
Florida also offers a Vendor Ombudsman, whose duties include acting as an advocate for vendors who may be experiencing problems in
obtaining timely payment(s) from a state agency.
breaching the governments signed and legal binding written agreements. If the government can freely breach
its agreements by imposing costly new terms, then public trust in government and faith in the value of all written
agreements will evaporate.

The knowledge that an Ombudsman, Inspector General, or the Attorney General might intervene should serve as a
deterrent to stop the current one-sided, mid-stream changes to written agreements and lead government employees
and offcials who want to change contract terms to do so via renegotiations and formal contract amendments
that provide for paying the costs of any new expenses. Indeed, such an independent authority may stop through
deterrence or remedial action the other unfair practices, such as late payments and late contracting, that also
waste charitable assets.
12. Standardized Language for Contracts and Grants
State and local governments should standardize contract and grant language across multiple agencies to
secure the savings attainable through reduced negotiating costs, standardized attachments and forms.
Reporting requirements should be standardized as well for consistency across government agencies, while
also ensuring compliance with federal guidelines (where governing) and general accounting principles.
The benefts of having standard language for a contract or grant cannot be overstated. In addition to creating
consistency in the defnitions that can be used when negotiating and enforcing contracts and grants, uniform terms
can eliminate some of the mid-stream changes that get made after agreements are signed.
Typically, each government agency creates its own application forms and identifes what specifc information is to
be provided. Anyone who has completed a few applications knows that aside from program specifc details, the
core information they must supply is consistent from one application to the next. Yet there can be wide variances
when preparing an application in terms of the different forms, format, phrasing, and order in which to provide
the information. Standardized formats and forms would make applications easier to complete, plus be easier for
governments to review and compare. This also prepares for more consistent reporting and monitoring after an award
is approved. Similarly, budget formats should be in accordance with Generally Accepted Accounting Principles (GAAP)
and follow the Unifed Chart of Accounts rather than different government agencies asking for uniquely different
formats.
Excellent examples of standard contracts are readily available. The Connecticut POS Standard Contract contains
all core provisions in a 30-page document.
97
New York State released its new standard contract in 2012 after
consultation with charitable nonproft contractors.
98
The New York standard contract will be used by all state
agencies contracting with nonprofts to provide services.
Even the process for developing common language for all written agreements can promote consistency that
eliminates mid-stream changes. Plus, a sound process can help reduce redundancy in forms and processes as
government offcials evaluate which legal provisions are required by law, which are essential for maintaining public
accountability and fscal oversight, and which are unnecessary. To this end, a recent Illinois law calls for the creation
of a common service taxonomy for human services providers to include, but not be limited to, a common list of terms
to defne services, processes, and client populations.
99
It is essential that during the process of developing standard
language, attention must be devoted to standardizing what can and cannot be included within allowable costs across
97
See Connecticut POS Standard Contract. See also general background materials regarding Standard Contract on the Connecticut Offce of
Policy and Management website.
98
See New Yorks Grants Reform website.
99
See Illinois Public Act 097-0210 (July 2011).
all agreements, rather than being established separately through each funding opportunity or agency.
100
Coordinated
actions will eliminate costs associated with preparing separate reports according to multiple sets of guidelines,
enhance transparency, and promote greater compliance.
One respondent to the Pulse Poll explained the value of standardization quite succinctly.
Various government grant-makers use the eGrant system and require similar
information, but require it at different times and in different formats. It would be a great
time-saver, especially for non-profts that rely largely on volunteers, if agencies developed
common application and evaluation forms. (DE)
Excluding specifc differences in programmatic requirements, standardizing contract requirements across
government agencies eliminates the need for government to have repeated individual contract approvals, as well as
removes redundancies and conficts that frequently occur when each agency creates its own contract documents.
It also establishes consistent expectations in the requirements, eliminating the need for a substantial portion of
mid-stream changes. The new OMB Uniform Guidance is attempting to standardize and make consistent the funding
agreements, application, and reporting requirements by limiting the use of forms to only those approved by OMB.
The OMB must approve variations from the permitted forms, established requirements, or requests for additional
information and have indicated their intent to limit approval of these kinds of changes.
13. Ongoing Provider Input
Governments should institutionalize methods to regularly obtain input from nonprofts about how
contracting and grant processes, as well as program design and implementation, can be improved. Barriers
to open and public exchanges of ideas and solutions should be eliminated.
State ethics and contracting laws appropriately prohibit individuals and organizations from improperly attempting to
infuence the drafting of Requests for Proposals (RFPs) and similar documents in ways that would provide them with
unfair advantages. These restrictions, however, can have the unintended consequence of walling off government
program and contracting offcers from the work that will be performed on behalf of government, thus limiting their
understanding of the real-world impact of the written agreements they are drafting.
The Maryland Legislature remedied this problem in 2012 by allowing state agencies to receive input and comments
from provider groups on RFPs in their draft stage.
101
It is anticipated that the new approach will improve the quality
of the RFPs and reduce the number of amendments that have bedeviled contractors in the state for years. If the
government has a more informed view of service delivery requirements and restraints in advance, there will be
less need to try to change the terms of the agreements after they are signed, as well as reduce issues with prompt
contracting.
Experience fnds that, when opening up the application process to encourage informed insights through pre-RFP
meetings with providers, it is important to ensure fairness for all potential bidders. There are established procedures
to facilitate these important discussions prior to the crafting of a RFP without resulting in any nonproft receiving
an unfair advantage. Typically, efforts should not be attempted with individual nonprofts, but instead with group
meetings in open settings.
100
While necessary, it must be acknowledged, as the federal Offce of Management and Budget has done, that full standardization of cost
determinations cannot be achieved for all programs and for all types of charitable nonprofts. See, e.g., OMB Uniform Guidance 200.414(b):
Because of the diverse characteristics and accounting practices of nonproft organizations, it is not possible to specify the types of cost
which may be classifed as indirect (F&A) cost in all situations. Identifcation with a Federal award rather than the nature of the goods and
services involved is the determining factor in distinguishing direct from indirect (F&A) costs of Federal awards. However, typical examples
of indirect (F&A) cost for many nonproft organizations may include depreciation on buildings and equipment, the costs of operating
and maintaining facilities, and general administration and general expenses, such as the salaries and expenses of executive offcers,
personnel administration, and accounting.
101
Maryland Laws, Chapter 707 (enacted May 22, 2012).
Simplifying Complex Application and Reporting Requirements
When almost three-quarters of all nonprofts with government contracts/grants reporting problems due to
complicated application and reporting requirements, something is obviously broken. Here are a few ways to address
some common problems.
14. Document Vaults
States and local governments should signifcantly reduce redundancy in the application process by
creating an electronic repository or document vault to house in a central location all commonly required
documents relevant to bids for government contracts and grants, and to which each contracting agency
would have access.
Virtually every time a nonproft responds to a government Request for Proposal (RFP) or Request for Qualifcations
(RFQ) it must provide multiple hard copies of approximately twenty different documents, including its IRS Letter
of Determination, its Articles of Incorporation, its Form 1023 Application for Tax Exempt Status, its Bylaws, its
licensing and credentialing document(s), its recent Form 990 informational tax returns, its list of board members,
its most recent audit(s), its organizational charts, its personnel policies, and more. Each government agency and
each RFP and RFQ will require different documents arranged in different order. Submitting documents out of order
can disqualify a proposal, meaning nonprofts must devote extra time for every proposal to triple-check that the
submission package meets the unique requirements for that application.
The government side of the RFP equation is even more paper intensive. Once the application from each nonproft
organization is received, multiple copies are printed and distributed to several state employees for review, each
having his or her own fles to maintain. Next, if the application is selected for funding, more copies are made to
distribute to those who will be negotiating, reviewing, and ultimately approving an actual written agreement, in
addition to those government employees who will be managing and monitoring it. And even the paperwork of those
not selected must be maintained in fle cabinets for a certain number of years in case there is a bid protest or to
comply with public records laws. On top of all this paperwork is the human side: having enough state employees to
receive, maintain, retrieve, archive, and then review documents when requested.
The money- and space-saving solution to this growing problem is a document vault -- an online electronic repository
where nonprofts can upload all of their core required documents for any government employee to access as
appropriate. Several governmental entities have already started the process of implementing document vaults as a
way to save money for both government and nonprofts by streamlining some of the contracting processes. Working
with the charitable nonprofts in their states, each has developed a system that best meets its own needs. What is
particularly impressive is that most have done so with little or no additional implementation costs.
For example, Connecticut utilized its existing online procurement system (BizNet) to create an online portal to house
standard contract and grant documents for nonprofts. This has reduced the burdens associated with Purchase
of Services (POS) contracting processes. As of July 1, 2012, all nonprofts with POS contracts in Connecticut are
required to register on BizNet as contractors and store the documents required when applying for contracts in
this online system. Currently, six different health and human services agencies are able to access this information
electronically, removing the need for staff to handle all of the previous paper.
New York City created and hosts a secure, web-based contracting system, the HHS Accelerator, to support the
nonproft sector by improving contracting procedures and reduce costs.
102
The Accelerator contains a document
vault that allows nonprofts to maintain standard documents. It also includes a pre-qualifcation process for potential
nonproft contractors and provides notifcations of funding availability and the ability to respond to those notices.
Any nonproft may sign up and include its documents in the document vault, and can even give others, such as
foundations, access to those documents. As noted earlier, New York State has launched a Grants Gateway that could
ultimately incorporate a document vault component as envisioned here.
102
New York City HHS Accelerator.
Illinois created the Management Improvement Initiative Committee (MIIC) in 2011 to improve government-nonproft
contracting practices and procedures.
103
As part of its efforts, the state utilized existing software and IT staff to
develop a document vault, known as the Centralized Repository Vault (CRV), to house a standard list of documents
from nonprofts contracting with six different human services agencies. The Illinois CRV, in its frst three months of
operation, saved the state $40,000 in printing costs alone. Currently, more than 1,600 nonprofts have signed up
and are using the system, with a compliance rate of 93 percent. One Illinois offcial estimates that simply by not
having to manage the 6,500 paper documents now in electronic form the state is easily saving more than $100,000
annually.
While each jurisdiction developing a documents vault has created its own model based on specifc needs and
available resources, there are commonalities beyond the development of the actual technology to consider that
undoubtedly have contributed to success. In all of these cases, there was strong support from both the executive
leadership and the legislature. This is particularly important if the system will be used across multiple state
agencies, which is essential to streamlining and starting to standardize contracting processes and procedures.
Additionally, the document vaults were developed with ongoing input from the nonproft community, ensuring a
more user-friendly system while building collaborative relationships between government and charitable nonprofts.
Together, these key elements create an environment poised for success.
Document vaults give states and municipalities the opportunity to free up staff time to attend to the real work
needed to be done and save thousands of dollars in printing and paper costs. These electronic repositories also
enable nonproft contractors and grantees to devote more personnel to direct service activities while reducing
wasteful printing, paper, and postage costs. As a result, taxpayer dollars are used much more effciently and for their
real purpose of helping residents.
15. Standardized Monitoring and Reporting
Governments should reduce redundant monitoring by standardizing and integrating reporting procedures
across multiple government agencies. In particular, governments should standardize administrative
requirements, consolidate and standardize forms and reporting processes, and develop and use common
language, and apply them consistently across services and agencies, with particular emphasis placed on
fscal and general administration documents.
Monitoring generally refers to reviewing adherence to program elements, requirements, and organizational process
associated with a contract or grant exclusive of the fnancial components. Various government agencies may
establish different requirements that at times confict with those of others or require nonprofts to keep the same
information in multiple ways to comply with each agencys guidelines.
Identifying existing duplication is not the only way to fnd savings. The task force in Illinois found that it is
important to not only fx the existing problems, but develop processes for incorporating proposed requirements
into the overall structure of monitoring procedures, in order to avoid creating new redundancies.
104
Among many
recommendations, that task force called for the creation and implementation of an inter-departmental process to
cross check potential new requirements to avoid creating additional redundancies. The Illinois task force specifcally
urged the standardization of administrative requirements, consolidation of forms and reporting processes, and
their application consistently across services, with particular emphasis placed on fscal and general administration
documents.
103
See Illinois Public Act 097-0558 (2011).
104
See Illinois Task Force Report 2011.
16. Standardization and Consolidation of Audits
Government agencies should standardize and consolidate audit requirements to avoid repeated and
unnecessary audits, and to reduce interruptions in nonproft program services. Government agencies
should also share the results of audits with each other, both to enhance understanding of the work of the
nonprofts, as well as to strengthen intergovernmental communications and effciency.
Typically each government funding stream requires an audit to ensure that taxpayer dollars are used as intended. As
a result, nonprofts with multiple government grants and contracts often undergo multiple audits of their fnancials
each year, many of which are duplicative. Additionally, governments experiencing their own budget cuts are trying to
keep up with their responsibilities despite fewer staff to complete as much or more work.
Use of shared/standardized audits is a signifcant way to reduce the costs and time for governments and nonprofts
alike, without reducing accountability. It entails combining the different elements and eliminating the duplication
inherent in multiple audits conducted by multiple agencies and people, into one audit of a nonproft conducted by
the state.
Illinois has assumed a leadership role in working to streamline the audit process to reduce costs and duplication.
A task force report in late 2010 noted that many state audit mandates were redundant, pointing out that most
nonproft humans services providers submit to an annual comprehensive independent audit, conducted by external
certifed public accountants as well as their Single (A-133) audit, if required. The task force recommended, among
other things, that state agencies accept the nonprofts independent CPA audit in place of specifc state department
audits, when the CPA audit meets federal requirements and the funding received is tested as a major program. It
also called for creation of a centralized unit for fscal control review (also known as desk reviews) for all human
service departments, and standardizing audit requirements and fscal report formats across state agencies and
divisions.
105
The legislature took these recommendations seriously and amended the Illinois Grant Funds Recovery
Act by creating a Single Audit Commission to develop and report back to the Legislature on improving consolidated/
shared audits, as well as offering recommendations on the entire grants process in Illinois.
106

105
HB5124 Task Force Report (December 31, 2010), summarized in Partnering for Impact Report.
106
See Illinois Public Act 098-0047 (2013).
Conclusion
In the old courts of equity there was a Latin legal maxim, ubi jus ibi remedium, which translates to where there is a
right, there must be a remedy. Throughout this paper, we have followed the parallel principle that for every problem
there must be solutions. The problems in the current government-nonproft contracting systems across the country
are profound, thoroughly documented, and, most importantly, solvable. The solutions discussed in this report are
tested, free or relatively inexpensive, and readily available.
All that is needed are people of goodwill, a commitment to identifying the solutions most appropriate to the
jurisdiction, and the motivation to take action. Whether that motivation comes from outrage, sheer frustration, the
specter of fnancial collapse, political leadership, or a simple recognition that the status quo is the common enemy
it does not matter.
What matters is that people in government and nonprofts talk with each other. By way of this paper, the network of
the National Council of Nonprofts extends an open invitation to all people of goodwill offcials within government,
frontline nonproft employees and volunteers, individuals relying on services, taxpayers, and politicians to work
with you to identify the problems that need solving immediately, to craft the appropriate solutions, and to take action
to get them implemented.
Copyri ght 2014 Nati onal Counci l of Nonprofts. Al l ri ghts reser ved.
1200 New York Avenue, NW, Suite 700 | Washington, DC 20005 | 202.962.0322 | www.councilofnonprofits.org
For additional information on government-nonproft contracting issues and solutions,
please visit our dedicated web portal at www.govtcontracting.org

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