MELANIE (MIKAN) PULI

1142 Aratilis Street CAA Road

Las Pinas City, Manila, Philippines 1740
mikanpuli@gmail.com Phone: +639998843528
http://www.linkedin.com/in/mikanpuli

CAREER SUMMARY
Skilled international country manager in a rapidly growing internet startup with excellent
recruiting, training, and team building skills. Self-motivated leader, able to work
independently, supervise, and develop an innovative, highly efficient, widely dispersed, very
satisfied workforce in a third world environment using a data driven management style. A fast
learner who enjoys discovering new ideas.

BUSINESS EXPERIENCE
THUMBTACK San Francisco, California 2009 Present
A start-up which has developed an online marketplace for local services like Amazon or eBay
but for local services instead of products.
General Manager/Country Manager (Philippines) 2010 - Present
Responsible for almost 500 Filipino team members working remotely doing request
syndication, proofreading, script writing, digital curation, and customer service via chat and
email.
Built an innovative work-from-home model and helped other companies replicate.
Recruited, hired, and trained all employees including five team leaders.
Enabled company to grow the sales run rate from zero to $20 million.
Achieved the highest employee satisfaction and happiness ever recorded at 98.9%.
o As measured by a survey done by an outside firm.
Increased tasks completed by the team 1000 fold while increasing productivity.
o On boarded more than 500,000 service pros
o Handled 2+ million customer support emails
o Made 50+ million connections between customers and service pros
o Enabled service pros to earn $200+ million on thumbtack
Provided investor confidence in operations which helped increase funding $50 million.
Trained first phone support team leader in the United States.
Part-time Editor and Proofreader Manila, Philippines 2009 2010
Performed request syndication, digital curation, and customer service via chat and email.
Proofread and wrote scripts.
Created work guidelines and processes for all tasks.
Developed hiring procedures and training materials and decided when to make hires.

SPI TECHNOLOGIES
Journals and Publishing Department Manila, Philippines 2008 - 2010
SPi Global is one of the worlds largest and most diversified Knowledge Process
Outsourcing (KPO) and Customer Relationship Management (CRM) service providers.
Editorial Support Agent
Provided editorial support via e-mail to international authors, editors, reviewers and
publisher contacts. Managed the activities of the journal peer-review system, led technical
review projects, and helped supervisor, create, and monitor reports.


AMDATEX CORPORATION Manila, Philippines 2006 - 2007
An innovative market leader providing customized global outsourcing solutions worldwide.
Business Process Associate
Proofread, encoded, and monitored U. S. land titles and other mortgage-related documents.

EDUCATION
BS in Business Administration Major in Business Management 2003 - 2007
Dr. Felimon C. Aguilar Memorial College Manila, Philippines
BA in Mass Communication/Media Studies 2000 - 2002
Pamantasan ng Lungsod ng Pasay Manila, Philippines

LANGUAGES
English, Filipino, and basic French

SEMINARS and CONFERENCES

International Startup Management Conference
Leadership and Management in a Changing World
Effective Delegation and Task Management Effective Office Management
Unleashing Personal Excellence with Creative Thinking
Developing Your Professional Business Image: Business and Social Protocol
A Holistic View of Leadership: Aligning Corporate Resources, Manpower and Strategies
Annual Convention for International Leaders and Managers

COMPUTER SOFTWARE AND OTHER EXPERTISE
Microsoft Office, Google Documents, Basic HTML and Web Design
oDesk a software tool for the management of on-line employees which provides visibility,
connectivity, collaboration, automatic salary calculation and electronic deposit.

Online Marketing, Customer Service, Search Engine Optimization (SEO), Startups, Publishing,
Social Media, Blogging, Editing, Proofreading