Apprenticeship Vacancy On-Line Template

Vacancy Details
Vacancy Title
This needs to be something concise
as it is used in the search criteria
Example. Business Administrator
Apprentice
Care Assistant Apprentice
Customer Service/Care Apprentice
Customer Service apprentice
Employer Name Advent Tools Ltd
Employer Address &
ostcode
Unit 5 Century Par! Starley "ay! Solihull! B#$ $%&
Contact Name
These details 'ill sho'
Solihull College
A candidate 'ould be
able to call/contact via
these details
Solihull College
Blossom(ield )oad Solihull
"est *idlands B+, ,SB
-,., /$0 $---
Title
&irst 1ame
Surname
Position
Telephone
*obile no 2optional3
4mail Address
&a5 no 2optional3
Contact by
email/mail/phone6
!ull description
This is used as an overvie' o( the
role! aim to give a good clear picture
o( the responsibilities.
"eneral
To process all internal and e5ternal orders 2mail/(a5/email3
To proactively manage customer credit accounts in line 'ith agreed targets
To process! investigate and action customer 7ueries
To provide outstanding support to all customers! consistently meeting or
e5ceeding their e5pectations.

To e((iciently receive all internal and e5ternal telephone calls

Consistently meet or e5ceed customer e5pectations.
To provide general o((ice support and carry out general administration duties
To process all mail! (a5 and electronic orders e((iciently and accurately
including sending sales order con(irmations.
*anage customer orders to ensure delivery and art'or lead times are met.
To produce and action all customer service and sales reports.
8'n all ey tass to ensure that orders are dispatched and invoiced on a daily
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basis
To tae initiative and advise customers o( anything that may impact the
success(ul satis(action o( an order and action any alternative arrangements.
To Promote and e5pand the sales o( Advent;s products by promoting orders
(or e5isting products and 'here possible increase orders above their minimum
order 7uantities
Customer #ana$ement
)ecord and resolve any customer complaints in line 'ith Advent;s <S8+--,
Policy! 'here necessary co=ordinate activities 'ith other departments to
ultimately ensure complete customer satis(action.
To carry out at agreed timescales Advent;s customer satis(action survey and
report (indings and results.
Continuously identi(y and resolve the root cause o( errors to prevent
reoccurrence.
To pro=actively 'or 'ith customers to process art'or re7uests and conclude
approvals.
Continuously update customer records and improve systems to report
customer and maret data
Sales Support
Act as a point o( re(erence (or Advent;s sales=(orce (or all issues relating to
orders! art'or and delivery 7ueries.
Communicate 'ith sales=(orce 2by email/phone3! to gain a (ull and complete
understanding o( ey customer re7uirements and issues.
4nsure relevant parties are a'are o( customer re7uests (or samples! pricing or
product in(ormation.
Action re7uests (or samples! 7uotations or any other in(ormation.
Short description
This is used to initially catch the
attention o( the potential applicant > <t
is the (irst thing the applicant 'ill see
'hen they search. <t needs to be
punchy and short. . or # sentences
only.
?o you @*easure upA to become part o( Advent Tools Customer
Service Team6
Num%er o& positions
availa%le '
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(ee)ly (a$e
*in. B../0 per hour or more.
<( you have a pay scale to enter!
please only enter the lo'est amount
here! then in the section <mportant
8ther <n(ormation you can elaborate
more.
B#./5 per hour
(or)in$ (ee) *Days
and +ours,
"e as that you give the overall
'eely hrs to be 'ored and also
state i( *on=&riday includes
'eeends/shi(ts etcC.. Also 'hat is
the day= to=s day hours. -0.#-
=,/--hrs
*onday to &ridayD 0.--am to 5.--pm
:..5 hours in total 2#- min Lunch Brea3
!uture prospects
description A (ull time Customer Service position 'ill be o((ered (ollo'ing
success(ul completion o( the apprenticeship
Contact name
This is contact name o( the person
'ho 'ill upload the vacancy on to Avol
and not visible to candidates
Clare 4gan
Employer Details
Employers name
Advent Tools Ltd
Employers anonymous
name *i& selected,
<( selected please enter a (e' 'ords to
describe the nature o( the employers
business. &or e5ample. (est #idlands
%ased -nsurance Company
Employer Description
4nter a sentence giving a description o(
the employer.
1ational ?istributor o( 8'n Brand %and Tools
Employer .e%site and
lo$o/ Eou can opt to upload a logo
'hich appears in the top right hand corner
o( the vacancy 'hen vie'ing in Avol.

'''.adventtools.co.u
Vacancy Location
Vacancy Location &
ostcode
2Speci(ic or *ultiple or
1ation'ide3
4lmdon! B#$ $%&
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Trainin$ -n&ormation
Learnin$ rovider Solihull College
Occupation Type
*Sector,
%and tool ?istribution
0o% 1ole
*!rame.or) ,
Customer Service
Vacancy Type F Apprenticeship
Advanced Apprenticeship
Trainin$ to %e rovided
1GH! Iey Sills! Technical Certi(icate! and
any training re7uired (or the Job role e.g.
%ealth and Sa(ety! &irst Aid etc.
1GH! Technical Certi(icate and &unctional Sills as appropriate
Expected Duration
Please enter ,. months! , year! the
e5pected duration.
,. > ,# *onths
A%out the Candidate
S)ills re2uired
&or e.g. Computer literate/e((ective
Customer Service/Team Leader
Customer Service 45perience
45cellent verbal and 'ritten communication sills
&amiliarity 'ith standard o((ice <T applications 2*icroso(t 8utloo!
"ord! 45cel! <nternet3
45cellent prioritisation o( 'orload
45cellent Customer management sills
Kood Telephone sills / manner
3uali&ications re2uired
4nter the min Krades/7uali(ications you
re7uire (or this role. )emember these are
'hat you re7uire (or the role and 18T
'hat you desire. Be )ealisticLL
ersonal 2ualities
These so(t sills.
These are things lie! positive
attitude/motivated/enthusiastic.
45ceptional Customer &ocus
%igh levels o( sel( drive and sel( motivation
"ors on o'n <nitiative and taes responsibility
Team Player
Proactive Approach
Additional Detail
1eality Chec)
Use(ul i( you 'ant to stipulate details
about the day to day role= (or e5ample.
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)ole re7uires a lot o( li(ting! standing all
day > 'oring outside in all 'eathers.
Supplementary Application !orm 3uestions
T.o Vacancy Speci&ic
3uestions4
Eou can include . 7uestions to assist 'ith
the short listing/si(ting o( applicants. !or
example/ *3uestion ', (hy do you
.ant to .or) in Customer Services5
please provide details6
3uestion one4
Can you give me an e5ample o( 'hen you consider you gave
good customer service6
3uestion t.o4
Can you give me an e5ample o( an occasion 'hen you 'ere
given several things to do at once! ho' did you prioritise6
7ey Dates
Closin$ date ,
st
Mune .-,:
-ntervie. start date
ossi%le start date
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