Professional Documents
Culture Documents
o
Z
C
J2
"TO
N
3;
<u
Z.
1.1
ra
00
3
"C
o
5 ,
a
o
o
V
m
>
ra
0
a
ra
oo
-a
c
_ro
'
i
t
z
e
c
i
w
a
!
nil
- D
C
a
i
l
a
- O N
Ji ra --
= C
C .4-.
O ")
- - ro
Bp UJ
<
13
each country to be positioned on each of the
four dimensions (plus a fifth that we will de-
scribe in the next section). These scores are
relative: We have chosen our scales in such a
way that the distance between the lowest- and
the highest-scoring country is about 100 points.
At the company level, differences
among cultures in these four dimensions have
many consequences for management prac-
tices. For example, both Power Distance and
Individualism affect the type of leadership
most likely to be effective in a country. The
ideal leader in a culture in which Power Dis-
tances are small would be a resourceful dem-
ocrat; on the other hand, the ideal leader in
a culture in which Power Distances are large
is a benevolent autocrat (or "good father"). In
Collectivist cultures, leadership should re-
spect and encourage employees' group loyal-
ties; incentives should be given collectively,
and their distribution should be left up to the
group. In Individualist cultures, people can
be moved around as individuals, and incen-
tives should be given to individuals.
Masculinity and Uncertainty Avoid-
ance affect peoples motivations: Competi-
tion is more effective in a masculine culture,
and personal risk is more acceptable if Uncer-
tainty Avoidance is low. Power Distance and
Uncertainty Avoidance together affect the
image people form of what an organization
should be; larger Power Distances are associ-
ated with greater centralization, while strong-
14
er Uncertainty Avoidance is associated with
greater formalization.
At the national economic level. In-
dividualism and national wealth (per capita
gross national product in dollars) are quite
strongly related. We have tested whether caus-
ality went from wealth to Individualism (peo-
ple in wealthier countries becoming more
individualist) or the other way round (indi-
vidualist cultures becoming wealthier). We
were able to test this because most of the IBM
population was surveyed twice, with a four-
year interval, so over this period we knew the
changes in both wealth and Individualism.
The data show convincingly that the arrow of
causality goes from wealth to Individualism
and not vice versa. If the resources in a coun-
try allow people to "do their own thing," they
will start doing just that.
However, none of the four dimen-
sions is related to national economic growth.
Only for the wealthy countries (all of which
tend to be individualist) is more Individual-
ism associated with slower economic growth
and vice versa. If everybody does his or her
own thing, the economy grows less quickly
than it would if at least some individuals
worked for collective purposes. But this study
revealed no relationship between culture and
economic growth that holds true for all coun-
tries, including the poor ones that need such
growth the most.
A Second Case of Culture Measurement:
The Chinese Value Survey
The Rokeach Value Survey is a well-known
questionnaire developed by psychologist Mil-
ton Rokeach for measuring values in Ameri-
can society. In 1979, a group of academic
researchers from nine Asian and Pacific coun-
tries administered a modified version of this
survey to 100 psychology students (50 males
and 50 females) in each of ten different coun-
tries. The results of the survey were published
about the same time as those of the IBM stud-
ies. When the two were compared, it appeared
that all four dimensions identified in the IBM
material, in addition to a fifth that we have
not been able to interpret, were also present
in the student data.
The overlap between the two re-
search projects was demonstrated on the
scores of six countries that were represented
in both samples. This overlap is remarkable
because the two projects used completely dif-
ferent questionnaires on different populations
in different years in only partly overlapping
sets of countries. The agreement between the
two projects was strong support for the uni-
versality of the four IBM dimensions.
We were troubled, however, by an-
other concern: the influence of the research-
ers' own culture on the results. Our data
showed that people in different countries had
different mental programming; this conclu-
sion obviously also applies to the people who
conceive the questionnaires and do the re-
search. The IBM questionnaires evolved from
work by U.S., British, Dutch, French, and
Scandinavian researchers all of them from
Western countries. The Rokeach Value Sur-
vey was a purely U.S. instrument; thus
respondents in non-Western settings were
asked to answer questions that had been
made up by Western researchers. Can we as-
sume that the respondents' answers accu-
rately reflect the essence of their own cul-
tures? Some of the questions may have been
irrelevant to them; others that were relevant
may not have been included. These concerns
led to the development of the Chinese Value
Survey (CVS).
Michael Bond, based in Hong Kong,
asked a number of Chinese social scientists to
prepare a list of basic values for Chinese peo-
ple. This led to the creation of a 40-item
Chinese questionnaire that was subsequently
translated into English. Through an interna-
tional network of interested colleagues, this
Chinese Value Survey was administered to 100
students (50 males and 50 females) in a vari-
ety of disciplines in each of 22 countries se-
lected from all five continents. Wherever pos-
sible, translations into the local language
were made directly from the Chinese. To
a Western mind, some of the items seemed
strange, such as "filial piety" (which was ex-
plained as "honoring of ancestors and obe-
dience to, respect for, and financial support
of parents"). Of course, to the Chinese mind,
some of the items on the Rokeach Value Sur-
vey or IBM questionnaire may have seemed
equally unusual.
A statistical analysis of the 22~coun-
try Chinese Value Survey results based on the
relative importance attached in a country to
each value as opposed to the other values
again yielded four dimensions. Twenty out of
22 countries were covered earlier in the IBM
studies: thus we could compare the scores of
the countries on each CVS dimension with
those for the IBM dimensions. Our findings
were striking: One CVS dimension was very
similar to Power Distance, another to Indi-
vidualism/Collectivism, and a third to Mas-
culinity/Femininity - this again in spite of the
completely different questions, different pop-
ulations, different time periods, and different
mix of countries.
The three dimensions common to
the Chinese Value Survey and the IBM stud-
ies are the ones that refer to three types of
15
expected social behavior: behavior toward
seniors or juniors, toward the group, and as
a function of one's sex. These represent cul-
tural choices so fundamental to any human
society that they are found regardless of
whether the values surveyed were designed
by a Western or an Eastern mind. They are
truly universal human traits in the sense that
all societies share the same problems, but
different societies have "chosen" (historically
rather than consciously) different solutions to
these problems.
One dimension from the IBM stud-
ies, however, is missing in the CVS data: We
did not find a CVS dimension related to Un-
certainty Avoidance. We earlier associated
this dimension with man's search for Truth; it
seems that the Chinese do not believe this to
be an essential issue. However, we did find
another quite clearly marked dimension made
up of the values indicated in Exhibit 3.
For countries scoring high on this
dimension, the values on the left side of the
exhibit are relatively more important; for
countries scoring low, those on the right are
more important. In fact, both the values on
the right and those on the left are in line with
the teachings of Confucius as we described
them earlier. However, the values on the left
select those teachings of Confucius that are
more oriented toward the future (especially
perseverance and thrift), whereas those on
the right select Confucian values oriented
toward the past and the present. We have
called this dimension "Confucian Dynamism"
to show that it deals with a choice from Con-
fucius' ideas and that its positive pole reflects
a dynamic, future-oriented mentality, where-
as its negative pole reflects a more static,
tradition-oriented mentality.
Scores for Confucian Dynamism
for the countries surveyed with the CVS are
listed in the last column of Exhibit 2. In dis-
cussing the IBM studies, we showed that none
of the four IBM dimensions was associated
with economic growth across all countries;
however, we were stunned to discover that
our new dimension, Confucian Dynamism, is
strongly associated with economic growth
over the period between 1965 and 1985 across
all 22 countries, rich or poor, that were
covered.
CONFUCIUS AND ECONOMIC GROWTH
A glance at Exhibit 2 shows that four of the
Five Dragons Hong Kong, Taiwan, Japan,
and South Korea hold the top positions on
the "Confucian Dynamism" scale. The next
16
"The overlap between the IBM studies and the
Chinese Value Survey is remarkable because the
two projects used completely different question-
naires on different populations during different
years in only partly overlapping sets of countries."
Exhibit 3
VALUES ASSOCIATED WITH CONFUCIAN DYNAMISM
The relative importance of:
Persistence (perseverance)
Ordering relationships by status
and observing this order
Thrift
Having a sense of shame
But the relative unimportance of:
Personal steadiness and stability
Protecting your face
Respect for tradition
Reciprocation of greetings,
favors, and gifts
highest scores are found for Brazil, India,
Thailand, and Singapore. The Netherlands,
Sweden, and West Germany take a middle
position. On the lower side we find tbe
English-speaking countries Australia, New
Zealand, the United States, Britain, and
Canada; the African countries Zimbabwe and
Nigeria; and the Philippines and Pakistan,
Let's do a quick recap of what hap-
pened: Chinese social scientists composed a
values questionnaire and this was adminis-
tered to male and female students in 22 coun-
tries. We learned from their answers that
some values were preferred in some coun-
tries, while other values were preferred in
others. We could form dimensions, clusters of
values that appeared to be associated; one of
these dimensions we called "Confucian Dyna-
mism." Thus far, this was a completely psy-
chological exercise; it was concerned, not
with business or with economics, but with
culture. It then appeared that the country
scores on Confucian Dynamism derived from
this exercise are strongly associated with
those countries' economic growth. Thus we
have found a cultural link to an economic
phenomenon.
As in the case of the association be-
tween wealth and individualism, the causality
could have gone either way. However, the val-
ues that compose the dimension of "Confucian
Dynamism" do not seem to be recent develop-
ments caused by the fast economic develop-
ment of certain countries (although they may
have been reinforced by it). The Chinese and
Japanese peoples were known to value thrift
and perseverance before the present boom
started; their belief in tradition and "face"
(negative on the "Confucian Dynamism" scale)
was heavily shaken by the events of the 1940s
and 1950s; therefore, we assume the values to
be at least part of the cause, and economic
growth to be the effect.
The logical link between the two is
East Asian entrepreneurship. We do not mean
that the values we found are held only by en-
trepreneurs; rather, the way in which we
found them (by surveying student samples)
suggests that they are held broadly within en-
tire societies, among entrepreneurs and fu-
ture entrepreneurs, among their employees
and their families, and among members of the
society as a whole.
Let us look again at the values that
compose our "Confucian Dynamism" dimen-
sion (see Exhibit 3). If this dimension is some-
what puzzling to the Western readers, they
should not be surprised. The dimension is
composed precisely of those elements that
our Western instruments had not registered; 17
a Westerner would nol normally find them
important. Thus we will try to explain them
further.
At the outset, we must note that the
label "Confucian" could be somewhat mis-
leading. The values associated with the posi-
tive (left) side are also found in non-Confu-
cian countries such as India or Brazil. In
addition, a number of core Confucian values
such as "filial piety" are not associated with
this factor at all; and finally, the values on the
negative (right) side, as we argued earlier, are
as "Confucian" as those on the positive side.
Having issued this disclaimer, we
should acknowledge that the shared value of
"ordering relationship by status and observ-
ing this order" is quintessential Confucianism
in action. As we showed earlier, hierarchical
dualities and interrelatedness lie at the heart
of the Chinese conception of being human
(the "wu lun"). This sense of hierarchy and
complementarity of relations undoubtedly
makes the entrepreneurial role easier to play.
The value of having a "sense of
shame" supports interrelatedness through
sensitivity to social contacts. The value of
"thrift" leads to savings, which means avail-
ability of capital for reinvestment, an obvi-
ous asset to economic growth; economists
had been struck by the high savings quotas in
the Five Dragon countries. Finally, "persis-
18
tence" or "perseverance" suggests a general te-
nacity in the pursuit of whatever goals a per-
son selects for himself or herself, including
economic goals.
Low endorsement of the values on
the right side of our "Confucian Dynamism"
dimension facilitates economic growth. "Pro-
tecting ones face," if widely shared as a con-
cern, would detract from getting on with the
business. The "reciprocation of greetings,
favors, and gifts" is a social activity more con-
cerned with good manners than with perfor-
mance. Too much "respect for tradition" im-
pedes innovation; part of the secret of the
Five Dragons' economic success is the ease
with which they have accepted Western
technological innovations. Finally, "personal
steadiness and stability," if overstressed,
would discourage the initiative, risk seeking,
and changeability required of entrepreneurs
trying to exploit the vicissitudes of world
trade.
Culture in the form of certain domi-
nant values is a necessary condition for eco-
nomic growth; however, culture alone is not
sufficient for such growth to occur. Two other
necessary conditions are the existence of a
market and a political context that allows de-
velopment. The first condition explains why
the growth of the Five Dragons started only
after 1955, when for the first time in history
the conditions for a truly global market were
fulfilled. The supportive political context was
fulfilled in all Five Dragons, although in quite
different ways, with the role of government
varying from active support to laissez-faire.
Labor unions were weak and company-ori-
ented in all five countries, and a relatively
egalitarian income distribution meant that
support for revolutionary social changes was
weak. The Confucian sense of moderation af-
fected political life as well, in spite of occa-
sional outbreaks of unrest and violence.
The influence of the political con-
text is evident in the country that was the cra-
dle of Confucianism, the People's Republic of
China. So far, data on the Chinese Value Sur-
vey for the People's Republic are missing. We
can only infer that in spite of Maoism, many
Confucian values remain strong in the Peo-
ple's Republic, and that those on the left side
of our "Confucian Dynamism" dimension are
currently boosted at the expense of those on
the right side.
The economic growth of the People's
Republic was obviously hampered by politi-
cal factors. The Cultural Revolution of 1966-
1976 was a period of economic shrinkage;
nevertheless, the average annual rate of eco-
nomic growth in the People's Republic over
the 20-year period that included the Revolu-
tion was still 4.8% or higher than that of Ja-
pan. It also seems that under the leadership of
Deng Xiaoping, the People's Republic has let
economic expediency prevail over political
purity. It is obviously more difficult to turn
around a nation of 1,000 million people than
it is to turn around a nation such as Singa-
pore, which has a population of 2.5 million.
So it is not unlikely that the People's Republic
will follow the success of the Five Dragons
albeit at some distance and eventually be-
come the sixth and most powerful dragon
of them all.
WESTERN MINDS AND EASTERN MINDS
It is remarkable that the values dimension as-
sociated with the economic success of East
Asiatic cultures over the past 20 years was not
found with questionnaires developed by West-
ern researchers. It took the Chinese Value
Survey an Eastern instrumentto identify
this dimension. This is a powerful illustration
of how fundamental a phenomenon culture
really is. It not only affects our daily practices
(the way we live, the way we are brought up,
the way we manage, and the way we are man-
aged); it also affects the theories we are able
to develop to explain our practices. Culture's
grip on us is complete.
What did our studies tell us about
the difference between Western and Eastern
minds? Besides the three previously men-
tioned dimensions common to both West
and Hast (Power Distance, Individualism/
Collectivism, and Masculinity/Femininity)
we found one uniquely Western dimension:
Uncertainty Avoidance. As we argued, this
dimension deals with a society's search for
Truth; uncertainty-avoiding cultures believe
in an absolute Truth, and uncertainty-accept-
ing cultures take a more relativist stance. We
also found one uniquely Eastern dimension,
Confucian Dynamism; we believe that this
dimension deals with a society's search for
Virtue. It is no accident that this dimension
relates to the teachings of Confucius; as we
described them earlier, he was a teacher of
practical ethics without any religious content.
He dealt with Virtue, but left the question of
Truth open.
There is a philosophical dividing
line in our world that separates Western from
Eastern thinking. The West, in this case, in-
cludes the countries that are traditionally
Judaean, Christian, or Muslim three reli-
gions that are very much concerned with
Truth. Throughout history, these religions
have been split between fundamentalist, in-
tolerant currents that believe they have the
one Truth and all others are wrong, and lib-
19
eral, tolerant currents that put a concern with
humanity, also present in all three religions,
above doctrine.
These two trends in thinking corre-
spond to the two poles (strong or weak) of the
Uncertainty-Avoidance dimension. The East,
represented by Confucianism but also by
Hinduism, Buddhism, Taoism, and Shinto-
ism, does not assume that any one human be-
ing can have the Truth. Human truth is seen
as partial, so that one truth does not exclude
its opposite. This is why people in the East
can easily adhere to more than one religion
or philosophical school at the same time;
Shintoism and Buddhism, for example, coex-
ist in many Japanese households. Along this
line of thinking, a practical, nonreligious
ethical system like Confucianism can become
a cornerstone of society more so than in the
West, where we tend to derive ethics from
religion.
During the Industrial Revolution
that has shaken mankind for the past 200
years, the Western concern for Truth was at
first an asset. It led to the discovery of the
laws of nature, which could then be exploited
for the sake of human progress. It is surpris-
ing that Chinese scholars, despite their high
level of civilization, never discovered New-
ton's laws; they were simply not looking for
them. The Chinese script also betrays this
lack of interest in general laws; It needs 5,000
different characters, one for each syllable,
while by splitting the syllables into separate
letters Western languages need only about 30
signs. We could say that Western thinking is
analytical, while Eastern thinking is synthetic.
By the middle of the 20th century,
the Western concern for truth gradually ceased
to be an asset and turned instead into a liabil-
ity. Science may benefit from analytical think-
ing, but management and government are
based on the art of synthesis. With the results
of Western, analytically derived technologies
20 freely available. Eastern cultures could start
putting these technologies into practice ac-
cording to their superior synthetic abilities.
What is true or who is right is less important
than what works, and how the efforts of indi-
viduals with different thinking patterns can
be coordinated toward a common goal. Japa-
nese management, especially with Japanese
employees, is famous for this pragmatic syn-
thesis. The strategic advantage, in this period
of Eastern cultures that practice virtue with-
out a concern for truth, is part of what our re-
search has illustrated.
THE QUEST FOR GLOBAL MANAGEMENT
SYNERGY
The IBM values study, in which national
cultural differences were measured across
different subsidiaries within the same mul-
tinational corporation, shows that national
culture does not stop at the gate of the foreign
company. Whether they like it or not, the
headquarters of multinationals are in the
business of multicultural management.
Cultural differences among national
subsidiaries easily lead to conflicts over cor-
porate policies. Such conflicts arise not only
between headquarters and local managers in
the subsidiaries, but also between headquar-
ters and expatriates from the home country
nationality. In one U.S. corporation we know,
the head of a headquarters staff department
complained bitterly to the president about
the noncompliance with certain rules by the
East Asian regional manager, who was an ex-
patriate American. "I fully agree," said the
president. "His behavior is stupid and against
company policy. I have only one question.
From the time he worked in headquarters, I
have known Mr. X to be an intelligent man.
How can a man be so intelligent in Los An-
geles and so stupid in Hong Kong?"
Policy conflicts are less likely to oc-
cur in technology and finance, which are rel-
atively culture-independent, and more likely
in marketing and personnel, where cultural
diversity is largest. Multinational corporate
cultures handle cultural diversity among sub-
sidiaries according to the level of Uncertainty
Avoidance in their headquarters. At one ex-
treme is the position that "there is only one
corporate truth, and we have it"; at the oppo-
site extreme the subsidiaries are run at arm's
length, without much attempt at integration.
The president whom we quoted was a wise
man who steered a middle way. He saw that
cultural differences can easily go unrecog-
nized by overzealous headquarters staff and
can be interpreted as personality defects of
the people in the subsidiaries, whether they
are locals or expatriates.
National cultures can undoubtedly
be complementary. Our experiences with the
Chinese Value Survey are in themselves an ex-
ample of cultural synergy, because the survey
used a Western research approach with a Chi-
nese questionnaire. We can also consider the
economic success of the five Dragons a case
of cultural synergy, since it was based on the
exploitation of technology originally devel-
oped in the West according to Eastern princi-
ples. Although there is no patent for develop-
ing cultural synergy, managers can be helped
to recognize local cultural patterns. This op-
portunity may help them overcome the idea
that the cultural choices of their own country
are necessarily superior to those of other
countries. Such an attitude is a luxury that
the management of a multinational corpora-
tion can no longer afford.
SELECTED BIBLIOGRAPHY
Herman Kahn has formulated the neo-Confucian
hypothesis in his book World Economic Develop-
ment: 1979 and Beyond (Croom Helm, 1979). On
the failure of economics to predict or explain the
development of the Five Dragons, we recommend
an article by George L. Hicks and S. Gordon Red-
ding, ' The Story of the East Asian 'Economic Mira-
cle' " {Euro-Asian Business Review), Issues 3 and 4,
1983). Michael Harris Bond is the editor of a recent
book entitled The Psycholog]/ of the Chinese Peo-
ple (Oxford University Press, 1986), which con-
tains discussions of and references to the psycho-
logical aspects of Confucianism.
Geert Hofstede's description of the IBM
studies can be found in his book Culture's Co)isc-
quences (Sage Publications, 1984). Hofstede is also
the author of a relevant article, "The Cultural Rela-
tivity of Organizational Practices and Theories"
(]oumal of International Business Studies, Fall
1983). The four dimensions associated with the
IBM studies were first described in the same au-
thor's article "Motivation, Leadership, and Organi-
zation: Do American Theories Apply Abroad?"
(Organizational Dynamics, Summer 1980).
Geert Hofstede and Michael Harris Bond
compared the IBM studies with the modified
Rokeach Value Study in their article "Hofstede's
Culture Dimensions: An Independent Validation
Using Rokeach's Value Survey" (Journal of Cross-
Cukural Psychology. December 1984). Bond was
also a member of "The Chinese Culture Connec-
tion, " the group of authors of an article on the Chi-
nese Value Survey entitled "Chinese Values and the
Search for Cuiture-Free Dimensions of Culture"
Uouma) of Cross-Cultural Psychology, June 1987).
// you wish to unike photocopies or obtain
of this or other articles in ORGANIZATIONAL DYNAMICS.
please refer to the special reprint service
instructions on page 39.
21