Pvi Calendar 2014-15

HertfordshireTrainingandInitiative
Partnership
LearningandDevelopment
Calendar
April2014March2015

Page 1
Welcome to our Calendar

Dear Colleague

I am delighted to be able to offer you the latest copy of our calendar which has
been brought to you in collaboration with our key partners to ensure a
comprehensive and cohesive offer of learning to assist in the development of
your workforce.

I am immensely proud of the achievements of ourselves and our partners in
providing appropriate and versatile solutions to meeting organisation's needs
in challenging times. Financial constraints have increased the need to work
more closely together, pooling recourses and thinking differently about how
learning is delivered. Evaluation has shown us that improved outcomes and
cost efficiency have been produced from this approach. A large amount of the
feedback that we receive from Providers within Hertfordshire is 'more please'
and from Providers outside of Hertfordshire 'why have we not got this?

We hope that you will find this edition of a high quality and would invite you to
make comments on all aspects of your experience in accessing this
programme, whether good or bad, as we are always seeking to improve.

Mark Gwynne
Senior Learning and Development Officer
Adult and Children Services Workforce Development (PVI Partnerships)

Hertfordshire County Council
SFAR210
Farnham House
Six Hills Way
Stevenage
Herts
SG1 2FQ

Page 2
Page 3
Contents
Page
Introduction.....................................................................................4

Key Contacts..................................................................................5

Charges for Non Attendance on Courses....................................... 6

Health and Community Services ....................................................7
Event Booking Form.................................................................... 9
How To Book On A Course....................................................... 11

Calendar Courses Index...............................................................12

Venues .........................................................................................83

Hertfordshire Care Providers Association....................................93

Hertfordshire Training and Development Consortium................ 119

Herts Recovery, Integration, Training and Education................. 123

Other Training Contacts .............................................................143
Carers in Herts ........................................................................ 145
Viewpoint Mental Health Training......................................... 146
Social Care Institute for Excellence......................................... 150
Skills for Care.......................................................................... 151
BILD........................................................................................ 152
The Hospice of St Francis....................................................... 153

Useful Information......................................................................155
Hertfordshire Homecare Workforce Development Group........ 157
Money Advice Unit .................................................................. 158
Safeguarding Adults from Abuse............................................. 159
Dignity in Care......................................................................... 159
The Mental Capacity Act 2005................................................ 160
Deprivation of Liberty Safeguards........................................... 161
The Challenging Behaviour Foundation.................................. 162
Welcome to iLearn.................................................................. 163
Follow Us on Twitter @HertsTraining...................................... 167
Access to IT Basics................................................................. 168
Qualifications and Credit Framework (QCF) ........................... 169

A-Z Index of Courses 2014 - 2015............................................. 172
Page 4
Introduction

The Hertfordshire Training Initiative Partnership is represented by:
Hertfordshire Care Providers Association
Ault and Children Services Workforce Development (PVI Partnerships)
Hertfordshire Training and Development Consortium
Herts Recovery, Integration, Training, Education

The purpose of the Partnership is to discuss learning and development issues
and to develop and implement a workforce development plan for the Private,
Voluntary and Independent Adult Social Care Workforce.

We are working to ensure that the needs of the sector are met whilst:

Providing a consistent message to all care providers
Signposting to appropriate resources when required
Providing guidance on the changing world of social care with particular
reference to nation, regional and locally driven strategies

This calendar represents the work of the four partners and demonstrates all
that is on offer to providers in Hertfordshire, the majority of which is fully
funded.

Developing Plans

This calendar provides details on learning opportunities available between
April 2014 and March 2015 and includes a range of new topics including
Infection Control and Dysphagia.

If you have a particular learning need that cannot be met through this
calendar, please do not hesitate to contact us and we will work with you to
meet this need.

In order to continually improve our offer of high quality and diverse learning to
you we have introduced an electronic questionnaire that will have a direct
impact on the courses titles, style and level of learning activities delivered. If
you have not yet completed it please follow the following link:

http://www.hertsdirect.org/websurveys/surveys/N3AC4D
Page 5
Key Contacts

Herts Recovery, Integration, Training
and Education (RITE)

Website: www.hertsrite.co.uk
Tel: 01442 254662
Email: info@hertsrite.co.uk

Able House,
1 Figtree Hill
Hemel Hempstead
Herts, HP2 5XH

Learning and development within the Mental
Health and Substance Misuse sectors

Adult and Children Services Workforce Development (PVI Partnerships)
Developing the Social Care Workforce in Hertfordshire

Mark Gwynne
Senior Learning and Development Officer
Tel: 01438 843544
Email: mark.gwynne@hertfordshire.gov.uk

Robin Clifford
Learning and Development Officer
Tel: 01438 844463
Email: robin.clifford@hertfordshire.gov.uk

Booking Enquiries: pvi.learning@hertfordshire.gov.uk
Health and Safety Enquiries: acswd@hertfordshire.gov.uk
HCS Enquiries: 01438 843413
SFAR210, Farnham House, Six Hills Way, Stevenage, Herts, SG1 2FQ

Herts Care Providers Association (HCPA)
Sharing Best Practice through Partnership

Website: www.hcpa.info
Tel: 01707 536020
Email: admin@hcpa.info

Attimore Barns
Ridgeway
Welwyn Garden City
Herts, AL7 2AD

Learning and development for all care
providers

Hertfordshire Training and Development Consortium (HTDC)
Providing workforce development and capacity-building for the voluntary sector

Website: www.htdc.org.uk
Tel: 01707 251351
Email: htdc@hertscf.org.uk

c/o Hertfordshire Community Foundation, Foundation House,
Units 2-4 Forum Place, Hatfield, Herts, AL10 0RN

Learning and development for the voluntary sector
Page 6

Charges for Non Attendance on Courses

The Hertfordshire Adult and Children Services Workforce Development (PVI Partnership)
department facilitates mandatory and specialist training to staff that work in the private,
voluntary and independent (PVI) social care sector. There is significant investment of
resources in terms of time, planning and budget to deliver this service.

The following guidelines / procedure outline the requirements that you need to follow when
booking and cancelling a confirmed place on a course.

1. ATTENDANCE

Delegates are required to attend the full course and be fully fit and well to actively participate.
It is not acceptable to arrive late or leave early. It is expected that the Line Manager will
support the delegate in ensuring full attendance. In incidences where full attendance has not
occurred, a charge may be incurred dependent upon how much of the programme has been
missed.

Delegates who arrive late may be turned away. Adult and Children Services Workforce
Development will report any instances of this to the delegates line manager. Delegates will be
required to sign an attendance sheet on arrival for each of the days the course is run.

There will be occasions where delegates may need to be substituted at short notice. Please
notify Adult and Children Services Workforce Development as soon as possible confirming
details of the replacement delegate, the department will then confirm if the change is possible.

2. NON ATTENDANCE

It is the responsibility of a delegates line manager to notify Adult and Children Services
Workforce Development that a delegate is no longer able to attend the course. Notice must be
given within 5 working days of the first day of the course.

The Line manager can make contact with the department in the following manner:
1. Telephone contact with a member of the PVI Partnership team (Mark Gwynne, Robin
Clifford) followed up by an email confirming cancelation to
pvi.learning@hertfordshire.gov.uk
2. Emailing pvi.learning@hertfordshire.gov.uk giving full details of the reason for
cancelation, the date and name of the course and the delegates name and contact
details.

If a delegate does not attend and their line manager has not contacted the department under
the above criteria to cancel the delegates place, then the PVI Employer will be charged.

3. COSTS FOR NON-ATTENDANCE

Non-attendance and cancellation of places without adequate notice will be charged back to the
PVI Employer as follows:

Non attendance without 5 working days notice will be charged at a rate of 50 for
each full day or 25 for each half day course, per delegate.

In the event of inadequate notice being given, exceptional circumstances and ill health
will be considered and upon further investigation charges may be rescinded at the
discretion of the Adult and Children Service Workforce Development (PVI Partnership)
department.
Page 7

Health and
Community
Services
(HCS)

Learning and
Development

Page 8
Page 9
PHR005A
LEARNING & DEVELOPMENT
Event Booking Form (External Applicants)
User Guidance Notes

Please fully complete this form in BLOCK CAPITALS
Attendees and their Line Managers should refer to course content information to ensure that
the course is suitable
External Attendees must provide their full work address is provided on the form
Please note that failure to attend or cancel your course place beforehand may incur charges
and may affect your selection for future courses
Places are not automatically provided upon completion of this form confirmation of a place
will be sent to the individual
Emailed forms will only be accepted if they have been forwarded to us by your Line Manager
(confirming agreement and authorisation of attendance)

EVENT DETAILS
Event Title

First Preferred Date Second Preferred Date

Attendee Details - Please complete ALL sections
Title
First
name

Last Name
Company name
House
name/number
Post Code
Street
Town/City County
Telephone
number

Fax
number

Email Address
Notification of Non Attendance
Please note that by submitting an application for this course, you have accepted the terms
of the Charges for Non Attendance on Courses policy.
Please contact pvi.learning@hertfordshire.gov.uk if you require a copy of this policy.
Page 10

Please return completed forms to:
HCS Adult and Children Services Workforce Development
Fax: 01438 843432, Email: pvi.learning@hertfordshire.gov.uk
Briefly Describe Your Role

What do you hope to get from this course?

To Help Us to Meet Your Needs Are you interested in Car Sharing?

Please tick () if you require any of the following to
ensure you can play a full part and learn on the
programme.

Disabled parking space
Wheelchair access
Sign language interpreter
Lip Speaker
Induction loop
Information on tape
Information in Braille
Helper attending
Any other requirements, please specify:

HCC is committed to sustaining the
environment by encouraging car sharing.
To aid this process we can provide some
basic details, which can be used to organise
your own arrangements to car share.

If you are willing to car share, please
complete the following:

Tell us where you are travelling from:

Please provide a contact number that you
would be happy for us to share with others
(if different from your telephone number
given above)

Internal External

Attendee and Line Manager Agreement and Authorisation
Attendee Line Manager
I confirm that I have read the course outline and
meet any pre-attendance requirements of the
course, where these are necessary and specified
for participation.
I confirm that this course supports the
attendees learning and development needs
and that they will be supported in applying the
learning in relation to their job responsibilities.
Signature Signature
Print Name
Print
Name

Date Date
Page 11
How To Book On
A Course
Health & Community Services
Course Booking Details

Please complete a booking form for each course you wish to attend and
return to:
Fax: 01438 843432

Email: pvi.learning@hertfordshire.gov.uk

Post: PVI Partnerships
Adult and Children Services Workforce Development
SFAR210
Farnham House,
Six Hills Way,
Stevenage
SG1 2FQ

Before applying for a course, you should obtain authorisation from your
manager.

If we are able to place you on your requested course, you will receive a
confirmation of your booking well in advance of the course date
If you have not received a confirmation from us within 10 days of the start
date, please contact us
If there are insufficient bookings 6 weeks prior to a course date then the
event will be cancelled and delegates will be notified. All attempts to rebook
delegates onto a suitable alternative date will be made.
***Please note that the term All Staff listed in the target group refers to every
employee of an organisation, irrespective of position, job role or grade. The
term does not refer just to direct care workers or managers but encompasses
all employees within an organisation, including support staff.***
Page 12
Calendar Courses Index

Page
Condition Specific Courses
Acquired Brain Injury 17
Autism: Introduction to Autistic Spectrum Conditions 18
Caring for People affected by Stroke 19
Diabetes Awareness 20
Dysphagia 21
Huntingtons Disease: A training Session for Professionals 22
Parkinsons Disease: Awareness 23

Dementia Courses
Dementia Awareness 27
Dementia and Communication Skills 28
Dementia: Person Centred Approaches 29
Dementia - Equality, Diversity and Inclusion 30
Young Onset Dementia 31

Epilepsy
Epilepsy and the Administration of Rectal Diazepam / Buccal Midazolam -
Introduction
35
Epilepsy and the Administration of Rectal Diazepam / Buccal Midazolam -
Refresher
36
Epilepsy Awareness for people who are not Administering Rectal Diazepam and
Buccal Midazolam
37

Health and Safety Courses
Basic Fire Safety 41
Basic First Aid Awareness 42
Food Hygiene Awareness 43
Food and Nutrition 44
Infection Control in Health and Social Care 45
Moving and Handling: Basic Back Awareness 46
Moving and Handling Basic & Complex Load Assessment Module 2&3 47

Page 13

Page
Leadership and Management Courses
Develop Professional Supervision Practice 51
Equality, Diversity and Inclusion for Managers 52
Fundamentals of Management 53
Health and Safety - Managers Responsibilities 54
Leadership in Dementia Care 55
Moving and Handling - Managers Responsibilities 56
Risk Assessment for Managers 57
Safe Administration of Medication Managers Workshop 58
Safeguarding Adults from Abuse - Management Responsibilities 59
Safeguarding Adults from Abuse - Management Responsibilities - Refresher 60

Safe Administration of Medication
Safe Administration of Medication 63
Safe Administration of Medication (Refresher) 64

Safeguarding Courses
Mental Capacity Act and Deprivation of Liberty Safeguards - combined course 67
Safeguarding Adults Level 1 (formerly Basic Awareness) 68
Safeguarding Adults Level 1 Refresher 69

Working with People with a Learning Disability
How to Implement My Purple Folder 73
Introduction to Learning Disabilities 74
Learning Disabilities and Mental Health: How to bring Person Centred Planning
and the Care Programme Approach together
75
Living with Risk; Risk Assessment & Risk Management within Learning Disability
Services
76
Managing Challenging Behaviour (MCB) for Learning disability Module 1- Theory 77
MCB for Learning Disability - Module 2 - Breakaway 78
MCB for Learning Disability - Breakaway (Refresher) 79
Supporting People with Learning Disabilities and Mental Health Issues 80
Supporting People with Profound and Multiple Learning Disabilities 81

Page 14

Page 15

Condition
Specific Courses
Page 16
CONDITION SPECIFIC
COURSES AT A GLANCE
(by date & area)

(For venue details & course descriptions, please see following pages)

Course title Apr 14 May 14 June 14 Jul 14 Aug 14 Sept 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15
10
th

Hemel
Acquired Brain Injury
23
rd

Hemel
Hempstead
16
th

Stevenage

19
th

Stevenage
Introduction to Autistic
Spectrum Conditions

27
th
Hemel
Hempstead

17
th

Stevenage

22
nd
Welwyn
GC

21
st

Hemel
Hempstead

4
th

Stevenage
3
rd

Stevenage
1
st

Stevenage
5
th

Stevenage
Caring for People
Affected by a Stroke

26
th

Hemel

7
th

Hemel

11
th

Hemel

Diabetes Awareness

14
th

Stevenage
21
st

Hemel
Hempstead

16
th

Stevenage

10
th

Hemel
Hempstead

3
rd

Stevenage
Dysphagia
10
th

Stevenage

6
th

Hemel
Hempstead

Huntingtons Disease
11
th

Hemel
Hempstead
16
th

Stevenage

Parkinsons Disease:
Awareness

30
th

Hemel
Hempstead

11
th

Stevenage

Page 17

Course Aim:

To provide a greater understanding of Acquired Brain Injury.
To understand the effects of Brain Injury and how it can impact on a
person and their life.

Learning Objectives:

To explain the anatomy of the brain, its functions and how the brain
works.
To explain the causes, types and symptoms of acquired brain injury.
To give an understanding of the key problems (specifically cognitive)
that can result following a brain injury.
To provide a greater practical understanding of the effects of common
disabilities following brain injury.
To learn about possible strategies that can be used to help overcome
common cognitive problems following Brain Injury
To understand the role of Headway the National Brain Injury Charity
and the specific work of Headway Hertfordshire.
To gain an insight into the personal challenges facing a person and
their family following a brain injury.

Target Group: All staff, volunteers, family carers, direct employers
and their PAs working with people with an
acquired Brain Injury.

Time: 09:30 - 16:00

Duration: 1 day

To book please send a booking form to:
Adult and Children Workforce Development
Date: Venue:
23
rd
September 2014 Apsley 2, Hemel Hempstead
16
th
October 2014 Robertson House, Stevenage
10
th
March 2015 Apsley 2, Hemel Hempstead
19
th
March 2015 Robertson House, Stevenage
Page 18
Autism: Introduction to Autistic
Spectrum Conditions

Course Aim:

To consider the experience of people on the Autistic Spectrum in order to
develop an awareness of how to support them more effectively

Learning Outcomes

To develop participants awareness and understanding of the range of
Autistic Spectrum Disorders (ASD) and how ASD is displayed in people
and why
To encourage participants to place the individual at the centre of their
thinking about autism enabling people with autism to make choices
about their lives
To develop an understanding of the sensory world for people with
autism, linked to communication, interaction and flexible thinking
Understand the development of thinking about autism and the current
body of knowledge
To consider practical strategies and interventions on how to
communicate, interact and support people with ASD

and their PAs working with people with Autism

Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
27
th
May 2014 Apsley 2, Hemel Hempstead
17
th
J uly 2014 Robertson House, Stevenage
22
nd
October 2014 Attimore Barns, Welwyn Garden City
21
st
J anuary 2015 Apsley 2, Hemel Hempstead
4
th

Page 19
Caring for People Affected by a Stroke

This course will cover the following topics and outcomes:

Stroke Fundamentals and Risk Factors
To be clear what stroke and TIAs are
To know the signs and symptoms of a stroke/TIA
To know that stroke is a medical emergency and to act F.A.S.T
To have an understanding of the anatomy and physiology of the brain in relation to effects of stroke
To have an awareness of what The Stroke Association does

Recovery, Relearning and Reablement after Stroke
To have an increased understanding of the concept of neuroplasticity
To understand how to promote independence and reablement
To understand the importance of motivation and the psychological impact on recovery
To have an increased awareness of the importance of good positioning
To understand the role of the carer and family

The Impact of Stroke on Swallowing
To know what happens when we swallow
To have an understanding of how stroke can affect the swallowing process
To have considered the impact of swallowing difficulties on quality of life
To identify practical solutions that could increase or improve quality of life
To understand the importance of a balance diet

Supporting Communication
To understand the different ways we communicate
To be aware of possible communication difficulties after stroke
To consider what it feels like to have a communication difficulty
To know about ways to help support communication
To increase confidence in using supported conversation techniques

Family, Carers and Relationships
To have considered the psychological and physical impact of stroke on families
To have a greater awareness of the needs of the carer
To understand how stroke can affect relationships
To have an increased awareness of how stroke can affect sexual relationships and intimacy
To have an increased awareness of the professionals and organisations that can support the stroke
survivor and their family

Target Group: All staff working with people affected by a stroke .

Time 09:30 - 16:30

Duration: 1 day

Date: Venue:
3
rd
J une 2014 Robertson House, Stevenage
26
th
J une 2014 Apsley 2, Hemel Hempstead
1
st
7
th
October 2014 Apsley 2, Hemel Hempstead
5
th
February 2015 Robertson House, Stevenage
11
th
February 2015 Apsley 2, Hemel Hempstead
Page 20
Diabetes Awareness

Course Aim:

For participants to increase their knowledge of diabetes, its treatment, and the
care required for people with diabetes

Learning Outcomes:

Identify and meet the needs of individual participants in terms of what
they want to know about diabetes
Understand the different types of diabetes and why they occur
Understand the personal care needs of people with diabetes
Understand the practicalities of the day to day activities undertaken by
people with diabetes
Have a raised awareness of dietary recommendations for people with
diabetes and how to optimise their food intake
Identify when blood glucose monitoring will be useful
Be able to identify and appropriately treat hypoglycaemia

and their PAs working with people with diabetes.

Time: 10:00 - 15:00

Duration: 1 day

Date: Venue:
14
th
May 2014 Robertson House, Stevenage
21
st
J uly 2014 Apsley 2, Hemel Hempstead
16
th
10
th
December 2014 Apsley 2, Hemel Hempstead
3
rd
Page 21
Dysphagia
Course Aim:

To provide staff with an understanding of Dysphagia as a condition and how
to support an individual to eat and drink.
Course Content

What is Dysphagia
The risks arising from lack of appropriate dysphagia management
Multi-disciplinary assessments and team working
Care planning and following professional recommendations
Planning and preparation of meals, including following dietary needs
Equipment and sitting positions to support comfortable and safe eating
First aid response

Learning Outcomes:
After attending this course, learners will be able to:
Prepare to provide support for eating and drinking
Provide support for eating and drinking
Monitor eating and drinking and the support provided

and their PAs who work with people with
Dysphagia

Time: 10:00 - 13:00 OR 13.30 - 16.30

Duration: 3 hours AM or PM

Date: Venue:
10
th
J une AM (10:00-13:00) Robertson House, Stevenage
10
th
J une PM (13:30-16:30) Robertson House, Stevenage
6
th
November 2014 AM (10:00-13:00) Apsley 2, Hemel Hempstead
6
th
November 2014 PM (13:30-16:30) Apsley 2, Hemel Hempstead
Page 22
Huntingtons disease: A Training Session for
Professionals
Course Aim:

An overview of Huntingtons disease - a neurodegenerative genetic disorder
that affects muscle coordination and leads to cognitive decline and psychiatric
problems.

Learning Outcomes:

Understand the Genetics & implications of genetics
Understanding behaviour in Huntingtons disease
Understand the implications of caring for people with Huntingtons
disease
Gain an understanding of Mental Health in Huntingtons Disease.
Understand Communication difficulties in Huntingtons Disease
Understand eating and swallowing difficulties in Huntingtons Disease
Recognise the specific implications for service delivery when working
with people with Huntingtons disease

and their PAs working with people with
Huntingtons.

Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
11
th
16
th
Page 23
Parkinsons Disease: Awareness

Course Aim:

To increase your knowledge and understanding of Parkinsons
To better understand the needs of people living with and caring for people
with Parkinsons
To identify challenges associated with the symptoms of Parkinsons, the
side effects of the medication and to dispel myths surrounding Parkinsons
To consider the resources available, including the role of Parkinsons UK,
to improve the quality of life of people with Parkinsons and their carers.

Learning Outcomes:

Understand the key challenges of living with Parkinsons, such as the
challenges of mobility, communication and swallowing
Identify the importance of drug management
Recognise the role of Parkinsons UK
Evaluate their own practice and care of people with Parkinsons

Target Group: All staff who work/support people with Parkinsons.

Time: 13:00 - 16:00

Duration: 1/2 day

Date: Venue:
30
th
11
th
November 2014 Robertson House, Stevenage
Page 24

Page 25

Dementia
Courses

Page 26
DEMENTIA
COURSES AT A GLANCE
(by date & area)


Dementia:
Awareness
24
th

Stevenage

23
rd

Hemel
Hempstead

23
rd

Stevenage

15
th

Hemel
Hempstead

Dementia:
Communication Skills

12
th

Stevenage

6
th

Hemel
Hempstead

6
th

Stevenage

26
th

Hemel
Hempstead

Dementia: Person
Centred Approaches

19
th

Stevenage

9
th

Hemel
Hempstead

17
th

Stevenage

24
th

Hemel
Hempstead
Dementia: Equality,
Diversity and
Inclusion

7
th

Stevenage

21
st

Hemel
Hempstead

13
th

Stevenage

10
th

Stevenage

5
th

Stevenage
10
th

Stevenage
Young onset
Dementia

18
th

Hemel

19
th

Hemel

17
th

Hemel

Dont forget you can also access Dementia Awareness Training via iLearn
Log onto: http://hertssocialcare.learningpool.com

Page 27
Dementia: Awareness
Course Aim:

To identify the basic anatomy and physiology of the brain and details how
changes in the brain impact on symptoms. The symptoms and causes of the
main types of dementia found in different settings will be covered.

Learning Outcomes:

By the end of the course candidate will be able to:

State the different types and prevalence rates of dementia.
State the key functions of the brain that are affected by dementia
Describe the risk factors for the most common causes of dementia
State common sign and symptoms
Outline both the medical and social models of dementia
State other factors which can cause confusion / memory problems.
Recognise how poor environments can make symptoms appear more
pronounced
Identify how individual behaviours and perceptions of dementia can
impact on the quality of care.
Describe how different individuals may experience living with dementia
depending on age, type of dementia, and level of ability and disability

and their PAs working with people with dementia

Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
24
th
April 2014 Robertson House, Stevenage
23
rd
23
rd
15
th
Page 28
Dementia: Communication Skills

Course Aim:

To gain an understanding of the complexities of communication when working
with individuals with dementia. This course identifies specific communication
problems such as dealing with different realities and challenging behaviour as
communication, looking especially at how assumptions can lead to
behavioural responses being generalised.

Learning Outcomes:


Identify ways to assess the communication strengths and abilities of the
individual with dementia
State how dementia can impact on communication skills
Identify other factors that might influence the individuals ability to
communicate
Demonstrate the ability to communicate verbally using appropriate tone,
pitch and pace and apply active listening skills
Demonstrate a range of non verbal techniques to communicate with an
individual that has dementia
Adopt techniques to overcome the barriers to communication
State how information about an individuals life history can strengthen
communication
Recognise how assumptions and beliefs influence the interpretation of
information
Recognise how challenging behavior can be a form of communication
Appreciate the importance of confidentiality


Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
12
th
6
th
August 2014 Apsley 2, Hemel Hempstead
6
th
26
th
Page 29
Dementia: Person Centred Approaches
Course Aim:

The course includes how to identify needs, often in the face of profound
communication difficulties. It looks at what processes can be in place for
capturing and communicating needs across the staff team; identifying specific
tools such as life story work and observational skills to identify needs.

Learning Outcomes:


Describe what is meant by a person centred approach
State the benefits of working in a person centred way with a person
that has dementia
Use life histories to develop person centred care plans
Identify ways of engaging people with dementia in the care planning
process
Consider how capacity/consent plays a part in the assessment process
Develop care plans which focus on holistic needs, strengths-based
approaches
Work positively with carers to enhance outcomes for individual with
dementia
Refer appropriately to range of support services


Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
19
th
9
th
17
th
December 2014 Robertson House, Stevenage
24
th
Page 30
Dementia: Equality, Diversity and Inclusion
Course Aim:

To gain an understanding of the different needs of individuals with dementia; a
young person with dementia, an older person and an individual who has a
learning disability and dementia. The session includes looking at different
cultural needs and how this impacts on care needs.

Learning Outcomes:


Explain the importance of recognising that individuals with dementia
have unique needs
Explain how values, beliefs and misunderstandings about dementia can
affect attitudes towards individuals
Give examples of practice which leads to exclusion and discrimination
Give examples of inclusive practice, and state the benefits to the
individual
State relevant statutes and codes of practice which support the equality,
diversity and inclusion of individuals with dementia
Give examples of supporting individuals with dementia from different
ethnic backgrounds
Recognise how the age of the person with dementia impacts on their
support needs
Describe what knowledge and understanding would be required to work
in a person centred way with our service users


Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
7
th
21
st
13
th
J anuary 2015 Robertson House, Stevenage
Page 31
Young onset Dementia
Course Aim:

The course is designed for individuals who come into contact with people with
young age onset dementia. The course will enable those attending to
understand young onset dementia, appreciate the impact and implications for
their respective client groups and apply learning to their workplace.

Learning Outcomes:

Define young onset dementia
Recognise the estimated number of people affected by young onset
dementia in the UK and in their region
Name at least 3 of the most common forms of dementia affecting
people under the age of 65
Describe the predominant features of at least 3 of the most common
forms of dementia affecting people under the age of 65
Appreciate the way in which familial forms of dementia are inherited
Interpret the effect of young onset dementia on the person diagnosed,
their family, friends and carers
Recognise the specific care and service requirements of people
affected by young onset dementia
Propose ways in which services could be designed to best suit people
with young onset dementia
Understand the relevance of research initiatives
Identify relevant resources for future reference and learning

and their PAs working with people with young
onset Dementia

Time: 09:30 - 16:30

Duration: 1 day

Date Venue:
10
th
18
th
5
th
19
th
November 2014 Apsley 2, Hemel Hempstead
10
th
17
th
Page 32

Page 33

Epilepsy
Courses

The training is facilitated by designated highly skilled Community Learning
Disability Nurses/Specialist Epilepsy Nurses who are currently working in
clinical practice in Hertfordshire. The Epilepsy Trainers have attended
accredited courses in the Management of Epilepsy and all core components
of our training pack are set against the J oint Epilepsy Council Guidelines
(J EC) best practice principles.

Page 34
EPILEPSY
COURSES AT A GLANCE
(by date & area)


Epilepsy Awareness
and the Administration
of Rectal Diazepam /
Buccal Midazolam:
Introduction
30
th

Stevenage
13
th

Hemel
Hempstead
11
th

Stevenage
8
th

Hemel
Hempstead
7
th

Stevenage
24
th

Hemel
Hempstead
15
th

Stevenage
13
th

Hemel
Hempstead
16
th

Stevenage
20
th

Hemel
Hempstead
3
rd

Stevenage
4
th

Hemel
Hempstead
Epilepsy and the
Administration of
Rectal Diazepam /
Buccal Midazolam:
Refresher
23
rd

Stevenage
15
th

Hemel
Hempstead
27
th

Stevenage
21
st

Hemel
Hempstead
27
th

Stevenage
30
th

Hemel
Hempstead
14
th

Stevenage
18
th

Hemel
Hempstead
18
th

Stevenage
26
th

Hemel
Hempstead
24
th

Stevenage
19
th

Hemel
Hempstead
Epilepsy Awareness
for people who are not
Administering Rectal
Diazepam and Buccal
Midazolam

26
th

Stevenage
4
th

Hemel
Hempstead

19
th

Stevenage
12
th

Hemel
Hempstead

Page 35
Epilepsy Awareness and the Administration of
Rectal Diazepam / Buccal Midazolam: Introduction

Course Aim:
The course is designed to provide delegates with an understanding of Epilepsy, seizure
types and the risks associated with this condition. Delegates will receive theoretical
information on the Administration of Buccal Midazolam and Rectal Diazepam and be given
the opportunity to practice the administration of rescue medication using an anatomical
model and role play.

Learning Outcomes:
By the end of the course delegates will be able to:
Develop an understanding of different seizure types, current terminology, record
keeping and epilepsy care.
An understanding of risk assessment in relation to epilepsy management.
Develop an appreciation of the psychosocial implications of a diagnosis of epilepsy.
Developed an understanding of the theory and best practice principles for Rectal
Diazepam/Buccal Midazolam relevant to protocols/guidelines/J EC
Opportunity to perform the practical skills of the administration of Rectal Diazepam
and Buccal Midazolam using an anatomical model.

Target Group: All care/support staff, volunteers, family carers, direct employers and
their PAs in Hertfordshire who work with people with a learning
disability who have epilepsy where the use of Rectal Diazepam or
Buccal Midazolam is prescribed

Time: 09.30 - 16:30

Duration: 1 day

Date: Venue:
30
th
13
th
11
th
8
th
7
th
August 2014 Robertson House, Stevenage
24
th
15
th
13
th
16
th
20
th
3
rd
4
th
Page 36
Epilepsy and the Administration of
Rectal Diazepam / Buccal Midazolam: Refresher

Course Aim:
The course is designed to provide delegates with an update on new developments and refresh
skills in the management and treatment of epilepsy. The course is a 2 year refresher course as
recommended by the J oint Epilepsy Council.

Learning Outcomes:
Refresh understanding/knowledge of the different seizure types and current terminology
in epilepsy.
Develop a greater understanding of risk assessment/health and safety information
appropriate to working environments in relation to epilepsy care plans and
management.
To discuss and explore the psychosocial implications of a diagnosis of epilepsy.
To refresh and explore understanding of the theory and best practice principles for
Rectal Diazepam/Buccal Midazolam relevant to protocols/guidelines/J EC.
Opportunity to perform the practical skills of the administration of Rectal Diazepam and
Buccal Midazolam using an anatomical model.

Target Group: All care/support staff, volunteers, family carers, direct employers and
their PAs in Hertfordshire who work with people with learning
disabilities who have epilepsy where the use of Rectal Diazepam/
Buccal Midazolam is prescribed. Delegates should have attended a
Hertfordshire Epilepsy Introduction course before registering for this
refresher course.

Time: 09:30 16:30

Duration: 1 day
Date: Venue:
23
rd
15
th
27
th
21
st
27
th
August 2014 Robertson House, Stevenage
30
th
14
th
18
th
18
th
26
th
24
th
19
th
Page 37
Epilepsy Awareness for people who are not Administering
Rectal Diazepam and Buccal Midazolam

This new day course is specifically for staff who are working with people with Learning
disabilities who have epilepsy but are not prescribed rescue medication.
The course will not include theoretical or practical information on Rectal Diazepam or
Buccal Midazolam.

Course Aim:
The course is designed to provide delegates with an update on new developments and
refresh skills in the management and treatment of epilepsy.

Learning Outcomes:

Refresh understanding/knowledge of the different seizure types and current
terminology in epilepsy.

Develop a greater understanding of risk assessment/health and safety information
appropriate to working environments in relation to epilepsy care plans and
management.

To discuss and explore the psychosocial implications of a diagnosis of epilepsy.

Target Group All care/support staff, volunteers, family carers, direct
employers and their PAs in Hertfordshire who work with
people with learning disabilities who have epilepsy but have
not been prescribed rescue medication

Time: 09:30 12:30

Duration: 1/2 day

Date: Venue:
26
th
4
th
19
th
12
th
Page 38

Page 39

Health and Safety
Courses
Page 40
HEALTH AND SAFETY
COURSES AT A GLANCE
(by date & area)

Basic Fire Safety
8
th

Stevenage
5
th

Stevenage

5
th

Stevenage

8
th

Stevenage

2
nd

Stevenage

5
th

Stevenage

Basic First Aid
Awareness
30
th

Stevenage
19
th

Stevenage
17
th

Stevenage
17
th

Stevenage

10
th

Stevenage
15
th

Stevenage
28
th

Stevenage

13
th

Stevenage
27
th

Stevenage
12
th

Stevenage
Food Hygiene
Awareness

14
th

Hemel
Hempstead

4
th

Stevenage

Food and Nutrition
3
rd

St Albans

Infection Control in
Health and Social
Care

9
th

Stevenage

18
th

Hemel
Hempstead

Moving and Handling -
Module 1: Basic Back
Awareness

6
th

Hatfield

2
nd

Hatfield

16
th

Hatfield

20
th

Hatfield

22
nd

Hatfield

18
th

Hatfield
Module 2 & 3
combined

26
th
& 27
th

Hatfield

11
th
& 12
th

Hatfield

19
th
& 20
th

Hatfield

Dont forget you can also access Food Hygiene, Nutrition Awareness and Infection Control
training via iLearn, log onto: www.learningpool.com/hertssocialcare
Page 41
Basic Fire Safety

Course Aim:

To raise awareness of basic fire safety and improve safe working procedures.

Learning Outcomes:

Understanding of the importance of Fire Legislation and Fire Safety
issues
Identify causes of fire and good practice recommendations that inform
safe practice
Develop an appropriate response to fire situations.

and their PAs working in social care

Time: 10:00 - 13:00

Duration: 3 hours

Please Note:

Due to the practical nature of this training, participants are advised to wear
suitable, loose and comfortable clothing. e.g. Trousers and flat soled shoes.

Date: Venue:
8
th
May 2014 Longfield Fire and Rescue, Stevenage
5
th
J une 2014 Longfield Fire and Rescue, Stevenage
5
th
August 2014 Longfield Fire and Rescue, Stevenage
8
th
October 2014 Longfield Fire and Rescue, Stevenage
2
nd
December 2014 Longfield Fire and Rescue, Stevenage
5
th
February 2015 Longfield Fire and Rescue, Stevenage
Page 42
Basic First Aid Awareness

Course Aim:

To develop awareness of an appropriate first aid response.

Learning Outcomes:
Understand how to deal with first aid incidents and how to summon
assistance
Understand the principles of Airways, Breathing and Circulation (ABC);
Be able to recognise and deal with shock symptoms
Recognise types of wounds and bleeding
Be able to demonstrate an understanding of resuscitation procedures.

and their PAs working in social care

Time: 10:00 - 13:00

Duration: 3 hours

Please Note:
Due to the practical nature of this training, participants are advised to wear
suitable, loose and comfortable clothing, e.g. Trousers and flat soled shoes.

Date: Venue:
30
th
April 2014 Longfield Fire and Rescue, Stevenage
19
th
May 2014 Longfield Fire and Rescue, Stevenage
17
th
J une 2014 Longfield Fire and Rescue, Stevenage
17
th
J uly 2014 Longfield Fire and Rescue, Stevenage
10
th
September 2014 Longfield Fire and Rescue, Stevenage
15
th
October 2014 Longfield Fire and Rescue, Stevenage
28
th
November 2014 Longfield Fire and Rescue, Stevenage
13
th
J anuary 2015 Longfield Fire and Rescue, Stevenage
27
th
February 2015 Longfield Fire and Rescue, Stevenage
12
th
March 2015 Longfield Fire and Rescue, Stevenage
Page 43
Food Hygiene Awareness

Course Aim:
To develop an understanding of the importance of Food Hygiene.

Course Content:
Legislation, policies and procedures
Food poisoning
Vulnerable groups
Bacteria and germs
Food preparation
Food storage
Hygiene
Short multi choice questionnaire

Learning Outcomes:

Understand the importance of food safety measures when providing
food and drink for individuals
Be able to maintain hygiene when handling food and drink
Be able to meet safety requirements when preparing and service food
and drink for individuals
Be able to meet safety requirements when clearing away food and
drink
Be able to store food and drink safety
Know how to access additional advice or support about food safety
Be able to prepare to provide support for eating and drinking
Reduce the spread of infection

and their PAs who are involved in serving food
and supporting the people they support to
purchase, store, prepare and cook meals.

Time: 10:00 - 13:00 OR 13.30 - 16.30

Duration: 3 hours - AM or PM

Date: Venue:
14
th
August 2014 AM (10:00-13:00) Apsley 2, Hemel Hempstead
14
th
August 2014 PM (13:30-16:30) Apsley 2, Hemel Hempstead
4
th
December 2014 AM (10:00-13:00) Robertson House, Stevenage
4
th
December 2014 PM (13:30-16:30) Robertson House, Stevenage
Page 44
Food and Nutrition

Course Aim:

For learners to develop their knowledge and skills in nutritional requirements
and to demonstrate an understanding of good nutritional requirements to
support individuals to eat and drink well.

Course Content

What is nutrition
Understanding the role of nutrients, protein, carbohydrates, vitamins
and other essentials on the body.
Malnutrition- sign and symptoms
Diagnosis of malnutrition
Treatment for malnutrition
Documentation
Encouraging individuals to eat and drink
Safe handling and preparation of food
Communication, choices, dignity and rights
The dignity challenge
CQC standards and how to meet these

Learning Outcomes:

Prepare to provide support for eating and drinking

Target Group: All staff who support individuals with their
nutritional and dietary needs, including safe
handling of food.

Time: 10:00 - 16:00

Duration: 1 day

Date: Venue:
3
rd
September 2014 Unique Training Solutions, St Albans
Page 45
Infection Control in Health and Social Care

Course Aim:
To introduce delegates to national and local policies in relation to infection control.

Course Content:
Legislation in Relation to Infection Control
Universal Procedures
Chain of Infection and Transmission
Dangerous Substances
Disposal of Clinical Waste
Accident Reporting
Reporting of Infectious Diseases
Risk Assessments
Employer and Employee Responsibilities

Learning Outcomes:

Understand roles and responsibilities in the prevention and control of infection
Understand legislation and policies relating to prevention and control of infections
Understand systems and procedures relating to the prevention and control of infections
Understand the importance of risk assessment in relation to the prevention and control of
infections
Understand the importance of using personal protective equipment (PPE) in the
prevention and control of infections
Understand the importance of good personal hygiene in the prevention and control of
infections
Understand how to maintain a clean environment to prevent the spread of infection
Understand the principles and steps of the decontamination process
Understand the importance of good waste management practice in the prevention of the
spread of infection
Reduce the spread of infection

Target Group: All staff, volunteers, family carers, direct employers and their
PAs

Time: 10:00 - 13:00 OR 13.30 - 16.30

Duration: 3 hours AM or PM

Date: Venue:
9
th
J uly 2014 AM (10:00-13:00) Robertson House, Stevenage
9
th
J uly 2014 PM (13:30-16:30) Robertson House, Stevenage
18
th
February 2015 AM (10:00-13:00) Apsley 2, Hemel Hempstead
18
th
February 2015 PM (13:30-16:30) Apsley 2, Hemel Hempstead
Page 46
Moving and Handling: Basic Back Awareness

Course Aim:

To enable staff to understand the importance of posture, back care and safe
working practice in the moving and handling of objects.

Learning Outcomes:

Understand the current legislation related to moving and handling
Understand basic spinal anatomy, biomechanics and principles of load
assessment
Observe and participate in relevant practical examples, having assessed
a variety of loads with regard to their risk
Understand the employers/employees responsibilities regarding Manual
Handling Law

and their PAs who move non-people loads

Time: 09:30 - 12:30 or 13.30 16.30

Duration: day

Date: Venue:
6
th
May 2014 AM HCS Workforce Development Suite, Hatfield
2
nd
J uly 2014 PM HCS Workforce Development Suite, Hatfield
16
th
September 2014 AM HCS Workforce Development Suite, Hatfield
20
th
November 2014 AM HCS Workforce Development Suite, Hatfield
22
nd
J anuary 2015 AM HCS Workforce Development Suite, Hatfield
18
th
March 2015 AM HCS Workforce Development Suite, Hatfield
Page 47
Moving and Handling Modules 2 & 3
Combined Basic and Complex Load Assessment

Course Aims:
To introduce experienced staff to problems, techniques and strategies for moving and
handling people with non-complex mobility problems (Day 1) and complex mobility
problems (Day 2).

To attend this course you must have previously completed a Basic Back
Awareness course, a People-Handling course and have a minimum 12-15months
experience in an active Moving and Handling practitioners role.

Learning Outcomes:

Day 1:
Be able to understand a Moving and Handling Risk Assessment using the agreed
protocol and relevant documentation
Be able to advise clients, carers and care workers on how to position and safely
transfer clients with non complex mobility problems
Be aware of what moves are not considered to be good practice
Be familiar with and using small moving and handling equipment

Day 2:
Explore and consider complex moving and handling needs and a variety of equipment
that is used
Discuss service user considerations e.g. non-compliance, spasms and pain and
discuss the moving and handling of people with complex levels of disability.
Experience using hoists, turntables and other equipment
Identify times where more specialised advice is needed and understand how to access
this
Having practised completing relevant forms

Target Group: All staff, volunteers, family carers, direct employers and their
PAs who move people or commission services for people
with moving and handling needs and/or staff who prescribe
complex moving and handling equipment.

Time: 09:30 - 16:30

Duration: 2 days

Date: Venue:
26
th
& 27
th
J une 2014 HCS Workforce Development Suite, Hatfield
11
th
& 12
th
September 2014 HCS Workforce Development Suite, Hatfield
19
th
& 20
th
J anuary 2015 HCS Workforce Development Suite, Hatfield
Page 48

Page 49

Leadership and
Management
Page 50
LEADERSHIP AND MANAGEMENT
COURSES AT A GLANCE
(by date & area)

Develop Professional
Supervision Practice

8
th

Stevenage

19
th

Hemel
Hempstead

3
rd

Stevenage

6
th

Hemel
Hempstead

Equality, Diversity and
Inclusion for Managers

14
th

Stevenage

14
th

Hemel
Hempstead

Fundamentals of
Management

17
th
& 18
th

Robertson
House

2
nd
& 3
rd

Hemel
Hempstead

Health and Safety:
Managers
Responsibilities

5
th

Stevenage
8
th

Hemel
Hempstead

18
th

Stevenage

Leadership in
Dementia Care

10
th

Stevenage

28
th

Hemel
Hempstead

Moving and Handling
Managers
Responsibilities

16
th

Hatfield

15
th

Hatfield

Risk Assessing for
Managers

6
th

Stevenage

3
rd

Hemel
Hempstead

12
th

Stevenage

Safe Administration of
Medication for
Managers

14
th

Stevenage
10
th

Hemel
Hempstead
3
rd

Welwyn
GC

12
th

Stevenage
24
th

Hemel
Hempstead

Safeguarding Adults
from Abuse for
Managers

22
nd

Stevenage
11
th

Hemel
Hempstead

19
th

Stevenage
12
th

Hemel
Hempstead

Safeguarding Adults
from Abuse for
Managers - Refresher

1
st

Stevenage
22
nd

Hemel
Hempstead

Page 51
Develop Professional Supervision Practice

Course Aim:

The aim of this course is to develop the learners knowledge, understanding
and skills required to undertake professional supervision of others

Course Content:
Understand the principles, scope and purpose of supervision
The role of the supervisor
The performance management cycle
Performance indicators and measuring practice
Establishing the relationship
Structuring sessions & supervision content
Setting and reviewing targets and objectives
Effective feedback
Reflection
Policies and procedures

Learning Outcomes:
Understand the purpose of professional supervision
Understand how the principles of professional supervision can be used
to inform performance management
Be able to undertake the preparation for professional supervision with
supervisees
Be able to provide professional supervision
Be able to evaluate own practice when conducting professional
supervision

Target Group: Managers, senior staff / volunteers and direct
employers who supervise others

Time: 10:00 - 16:00

Duration: 1 day

Date: Venue:
8
th
19
th
3
rd
6
th
Page 52
Equality, Diversity and Inclusion for Managers

Course Aim:

The aim of this course is to develop the learners knowledge, understanding
and skills required to enable a while systems approach to equality, diversity
and inclusion

Course Content:

Underpinning models of practice in equality, diversity and inclusion
Potential effects to barriers to equality, diversity and inclusion
The impact of legislation and policy initiatives on the promotion of
equality, diversity and inclusion
Promoting equality, diversity and inclusion in policy and practice
Challenging discrimination and exclusion in policy and practice
Providing information to others on the effects of discrimination, the
impact of inclusion and the value of diversity
Supporting others to challenge discrimination and exclusion
Analyse prejudice and discrimination
Develop systems and processes that promote equality, diversity and
inclusion

Learning Outcomes:

Understand equality, diversity and inclusion in own area of responsibility
Be able to champion diversity, equality and inclusion
Understand how to develop systems and processes that promote
equality, diversity and inclusion

employers who wish to gain a greater
understanding of equality and diversity

Time: 10:00 - 16:00

Duration: 1 day

Date: Venue:
14
th
14
th
Page 53
Fundamentals of Management

Course Aim:

For practicing or potential first line managers to develop a good all round
knowledge of leadership and management and understand how to motivate
and manage teams and individuals.

Course Content

Understanding the managers role and responsibilities
Leadership vs Management the need for both of them
Leadership models and behaviours
Individual leadership styles
Planning and organising
Building the team
Motivating and managing individuals
Delegation skills
Communication
Issues and difficulties

Learning Outcomes
After attending this course, delegates will be able to:

Have an understanding of management and leadership
Review their own leadership qualities and potential.
know the importance of, and how to plan and organise successfully
Communicate and delegate effectively with their team.
Build, motivate and manage teams and individuals to ensure a high
performing service.

employers who have recently taken on a
managerial position, or who are considering
applying for promotion to a managerial position

Time: 10:00 - 16:00

Duration: 2 days

Date: Venue:
17
th
and 18
th
2
nd
and 3
rd
Page 54
Health and Safety
- Managers Responsibilities

Course Aim:

To develop knowledge of relevant health and safety legislation, policy and
procedures and to recognise the managers role in an organisations health
and safety management

Learning Outcomes:


Demonstrate knowledge of relevant health and safety legislation, policy
and procedures
Determine good health and safety practice
Identify the principles of accident prevention
Recognise how to report accidents with regards to legal compliance
Identify the risks associated with poor welfare
Recognise the benefits of risk assessment and how it can be used to
promote and encourage good health and safety standards
Identify reporting procedures linked to risk management
Develop systems to communicate health and safety procedures to staff
Adapt health and safety procedures to respond to specific risks
associated to services users
State the role and powers of the inspection/enforcement authorities
Respond to fire and other emergencies appropriately
Recognise the need for accurate and effective record keeping

employers of any care provision who are working
in a management/supervisory role and who are
responsible for managing risks and complying with
health and safety requirements.

Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
5
th
8
th
18
th
Page 55
Leadership in Dementia Care
Course Aim:

The course sets out the national agenda for dementia care and explores how
organisations exploit knowledge management practices in the interest of best
practice

The course explores key areas which support the implementation of person
centred care; providing appropriate supervision and support, training, best
practice techniques, continuous quality improvement, user and family carer
involvement.

Learning Outcomes:

State the national policy context for dementia care
State the range of non-medical interventions in dementia care
Define in terms of business operations what person centred care is
Define the difference between the social and medical model
Define best practice in dementia care
State how the organisation can maximise user involvement in services
Recognise the role of supervision in driving change
Develop an action plan for change

employers who work with service users with
dementia

Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
10
th
28
th
Page 56
Moving and Handling:
Managers Responsibilities

Course Aim:

To clarify the management responsibilities for staff and clients in regard to
moving and handling

Learning Outcomes:


Recognise the legal framework including Health and Safety At Work Act
1974 Manual Handling Regulations 1992
Consider the causes and incidents of back injury and how this relates to
staff absenteeism
State moving and handling protocol and its implications
Explain the process and importance of recording staff moving and
handling training needs

employers who line manage others who move
either loads or people or who commission services
which move people.

Time: 09:30 - 12:30

Duration: day

Please Note:

Applicants must have previously attended at least a basic moving and
handling training prior to this course.

Date: Venue:
16
th
J une 2014 HCS Workforce Development Suite
15
th
J anuary 2015 HCS Workforce Development Suite
Page 57
Risk Assessing for Managers

This course has been designed for those who have responsibility for Health and Safety
and Risk Management and looks at the balance of Health and safety and Positive Risk
Taking.

Course Content
Health and Safety Legislation
How to comply
5 steps to risk assessment
Assessing potential risks
Records and reports
Evaluating health, safety and risk management policies
Links between risk taking, responsibility, empowerment and social inclusion
Positive person-centred approach to risk assessment
Balancing choice with own and others health and safety
Handling conflict
Recording decisions

Learning Outcomes:

Understand the current legislative framework
Implement and monitor compliance with health, safety and risk management
Promote a culture where needs and risks are balanced with health and safety
practice
Improve health, safety and risk management policies, procedures and practices
Understand that individuals with disabilities have the same right as everyone
else to take risk
Understand the importance of a positive, person-centred approach to risk
assessment
Understand the importance of considering with an individual with disabilities the
risks associated with the choices they make

Target Group: Managers, senior staff / volunteers and direct employers
who are required to compile risk assessments

Time: 10:00 - 16:00

Duration: 1 day

Date: Venue:
6
th
3
rd
12
th
Page 58
Managers Workshop

Course Aim:

For managers to understand their role and responsibilities in supervising and
monitoring staff in the administration of medication

Learning Outcomes:

Explain the legal and policy framework surrounding the safe
administration of medication.
Identify their own responsibility relating to error reporting
Be able to recognise good practice in medication administration,
including recognition of problems and how to deal with them
Consideration of how competency is assessed within the workplace,
including the Health & Social Care Unit 222-616 Administer Medication
to Individuals and Monitor the Effects (ASM34)
Network with other Managers in relation to common issues arising in
administration of medication

employers or the designated person responsible
for overseeing the administration of medication

Time: 09:30 - 16.00

Duration: 1 day

Please note:
You should also use the Skills for Care Knowledge Set on Medication as a
learning tool locally in your unit after attending this training. This course refers
to this knowledge set as part of the course content.

For access the Knowledge Set go to:
http://eastern.skillsforcare.org.uk/qualifications_and_training/qualificati
ons_and_training.aspx

Date: Venue:
14
th
10
th
3
rd
September 2014 Attimore Barns, Welwyn Garden City
12
th
24
th
Page 59
Safeguarding Adults From Abuse -
Management Responsibilities (SAFA)

Course Aim:

This course is designed to provide participants with a clear understanding of their key
responsibilities, relevant to their role in reporting Safeguarding of Adults matters.

Learning Outcomes:

Identify how The Human Rights Act underpins all safeguarding
Identify what type of case constitutes a SAFA investigation
Implement a protection plan
Identify the HSAB 7 stages of procedure following referral
Report, record and share information appropriately
Demonstrate a knowledge of the legislative basis for intervention including The
Mental Capacity Act and positive risk taking
Be able to offer appropriate support for staff involved in investigations of adult
abuse
Identify what preventative measures could be put into place at an organisational
level

The focus of the day is on managing a service with a zero tolerance to abuse. The
nature of the investigative process is discussed in detail particularly the vital importance
of multi agency co operation and information sharing. The legislative basis, and its
limitations for intervention for safeguarding vulnerable adults is explored. This
incorporates the relationship of MCA and DoLS. The supervisory requirements of
managing staff who are involved in safeguarding procedures are also discussed at a
basic level. At the end of the session broader issues are discussed in terms of
developing a culture which encourages prevention.

Target Group: Managers, senior staff / volunteers and direct employers
working in social care

Time: 09:30 - 16.30

Duration: 1 day

Date: Venue:
22
nd
11
th
19
th
12
th
Page 60
Safeguarding Adults From Abuse -
Management Responsibilities (SAFA) (Refresher)

Course Aim:

This course is a follow on from the SAFA for Managers day and aims to
explore what change has occurred from training

This course aims to identify barriers to implementing good practice by looking
at current practice and learning from serious case reviews

Learning Outcomes:

Revisit key principles of manager level safeguarding practice
o Knowledge base of legislation relating to safeguarding
o Reporting Procedures
o Prevention
Review how safeguarding training has improved practice
Identify practices that place barriers in the way of prevention
Review the effectiveness of systems and procedures for working in
partnership with other organisations and in safeguarding vulnerable
adults in own service
Sate the HSAB Terms of Reference and the ADASS standards

employers working in social care

Time: 09:30 - 12.30

Duration: day

Please note:

You should have previously attended the full day Safeguarding Adults from
Abuse - Management Responsibilities.

Date: Venue:
1
st
22
nd
Page 61

Safe
Administration of
Medication
Page 62
SAFE ADMINISTRATION OF MEDICATION
COURSES AT A GLANCE
(by date & area)


Safe
Administration of
Medication
28
th

Stevenage
15
th

Stevenage

22
nd

Hemel
Hempstead

8
th

Hemel
Hempstead

20
th

Stevenage

20
th

Stevenage

5
th

Hemel
Hempstead
Safe
Administration of
Medication -
Refresher ( day
- am or pm)

28
th

Stevenage

14
th

Hemel
Hempstead

23
rd

Stevenage

4
th

Hemel
Hempstead

Dont forget you can also access Safe Administration of Medication Awareness Training via
iLearn.


Page 63
Course Aim:

To understand the processes involved in administering medication including
the legal implications of record keeping and personal accountability

Learning Outcomes:
Understand the process by which medicines are prescribed, dispensed
and obtained by the individual and your role within this as a member of
staff
Understand the roles and boundaries of all workers with regard to the
safe handling of medication
Understand the importance of recording and safe keeping of accurate
records linked to administration of medication polices
Have obtained an overview and understanding of the legislation and
guidance that controls the prescribing, dispensing, administration,
storage and disposal of medication

and their PAs responsible for the administration of
medication

Time: 09:30 - 16:30

Duration: 1 day

Please note:
to this knowledge set as part of the course content

To access the Knowledge Set go to:

Date: Venue:
28
th
15
th
22
nd
8
th
20
th
20
th
5
th
Page 64
Safe Administration of Medication Refresher

Course Aim:

For participants to update/refresh their understanding of the processes
involved in administering medication

Learning Outcomes:

To obtain support relating to difficulties in medication administration
Updated knowledge on legislation and national guidance and standards
the roles and boundaries of all workers with regard to the safe handling
of medication
Refresh skills and knowledge in medication administration, including
recognition of problems and how to deal with them
Test involving aspects of the skills for care knowledge set
Action plan personal work issues as a result of the training

and their PAs working in social care who have
completed the whole 1 day workshop and need a
refresher

Time: 09:30 - 12.30 or 13.30 - 16.30

Duration: day (am or pm)

Please note:

to this knowledge set as part of the course content.

For access the Knowledge Set go to:

Date: Venue:
28
th
14
th
23
rd
September 2014 Robertson House, Stevenage
4
th
Page 65

Safeguarding
Courses
Page 66
SAFEGUARDING COURSES AT A GLANCE
(by date & area)


Mental Capacity
Act and
Deprivation of
Liberty
Safeguards

20
th

Stevenage

29
th

Hemel
Hempstead

3
rd

Stevenage

11
th

Hemel
Hempstead
16
th

Hemel
7
th

Hemel
Hempstead
15
th

Hemel
Hempstead
8
th

Hemel
Hempstead
21
st

Hemel
Hempstead
2
nd

Hemel
Hempstead
3
rd

Hemel
Hempstead
Safeguarding
Adults Level 1
(formerly Basic
Awareness)

25
th

Stevenage
17
th

Stevenage

25
th

Stevenage
10
th

Stevenage
26
th

Stevenage
10
th

Hemel
Hempstead

28
th

Stevenage
23
rd

Stevenage
25
th

Stevenage
Safeguarding
Adults Level 1
Refresher

14
th

Stevenage
24
th

Hemel
Hempstead

3
rd

Stevenage
15
th

Hemel
Hempstead

Dont forget you can also access Safeguarding Adults From Abuse Awareness Training via
iLearn

Page 67
Mental Capacity Act and Deprivation of Liberty
Safeguards - Combined Course

Course Aim:

To increase participants understanding of the Mental Capacity Act 2005 and the
DoLS process

Learning Outcomes:

By the end of the workshop, participants will have:

Updated their knowledge of roles and responsibilities under the Act
A better understanding of how and when to assess mental capacity
A better understanding of the best interest decision making process
Knowledge of when and how to apply for an authorisation under the
Deprivation of Liberty Safeguards

Target Group: Managers and front line workers in Residential and
Nursing care homes
This course is not suitable for Day Care and
Domiciliary Care (including Flexi Care).

Tme: 09:30 12.30

Duration: day

Dont forget you can also access Mental Capacity Act Awareness
and Deprivation of Liberty Safeguards Awareness Training via
iLearn


Date: Venue:
20
th
29
th
3
rd
11
th
Page 68
Safeguarding Adults Level 1

Course Aim:
This one day course will give staff working in a wide variety of settings the opportunity to come
together and:
Develop skills in recognising the abuse of vulnerable adults.
Learn about protecting adults at risk: HCC multi agency policy and procedures to safeguard adults
from abuse.

Learning Outcomes:
At the end of the training you will:
Be able to define abuse and identify a vulnerable adult
Be able to identify that a vulnerable adult is being abused or exploited
Know what to do and who to talk to if you have a concern
Have knowledge of Hertfordshires whistle blowing policy
Be clear about your roles and responsibilities
Know about the legal framework within which to operate as it applies to you under the mulit
agency policy and procedures.
Have knowledge of HCC multi- agency policy and understand your role and responsibilities in
relation to this policy.
Complete a short questionnaire to assess how well you have retained the knowledge from today.

Delegates will need to do the half day refresher in two years.

Target Group All staff, volunteers, family carers, direct employers and their PAs working in social
care who have not attended a Safeguarding Adults course within the last two years
If you have attended within the last two year please book the half day
refresher course

Time 09:30 - 16:30

Duration 1 day

Date: Venue:
16
th
25
th
7
th
17
th
15
th
25
th
8
th
10
th
21
st
26
th
10
th
28
th
2
nd
23
rd
3
rd
25
th
Page 69
Safeguarding Adults - Level 1: Refresher

Who is it for?

All staff who attended the one-day training course in awareness two or more years
ago and who would like to update their knowledge.

Course Aim:
This half-day course will provide staff with a review of legislation and policy and
procedural changes.

Course objectives
At the end of the training you will have:
Had an update on legislation within which you operate as it applies to you under
Hertfordshire County Council multi-agency policy and procedures.
Worked through a case study to refresh your knowledge about skills in policy
and procedure around safeguarding vulnerable adults.

Target Group All staff, volunteers, family carers, direct employers
and their PAs working in social care who have
attended the one-day training course in awareness
two or more years ago and who would like to update
their knowledge.

Time 09:30 12.30

Duration 1/2 day

Date: Venue:
14
th
24
th
3
rd
15
th

Page 70

Page 71

Working with
People with a
Learning Disability
Page 72
WORKING WITH PEOPLE WITH LEARNING DISABILITIES
COURSES AT A GLANCE
(by date & area)

How to Implement My
Purple Folder

15
th

Welwyn
GC

Introduction to Learning
Disabilities

7
th

Stevenage
11
th

Hemel
Hempstead

9
th

Stevenage
10
th

Hemel
Hempstead

14
th

Stevenage

LD & MH; bringing
PCP& CPA
together

14
th

Welwyn
GC

Living with Risk

1
st

Stevenage
5
th

Hemel
Hempstead

Managing Challenging
Behaviour for LD -
Module 1 Theory
23
rd

Stevenage

3
rd

Hatfield
3
rd

Hemel
Hempstead

2
nd

Stevenage
2
nd

Hatfield
24
th

Hemel
Hempstead

4
th

Stevenage
3
rd

Hemel
Hempstead
Behaviour for LD -
Module 2 Breakaway

21
st
& 22
nd

Stevenage

15
th
& 16
th

Hatfield

10
th
& 11
th

Stevenage
19
th
& 20
th

Hemel
Hempstead
17
th
& 18
th

Hemel
Hempstead
8
th
& 9
th

Hatfield
24
th
& 25
th

Stevenage
17
th
& 18
th

Hemel
Hempstead
Behaviour for LD -
Breakaway Refresher

20
th

Stevenage
10
th

Hemel
Hempstead

23
rd

Hatfield

12
th

Stevenage
27
th

Hemel
Hempstead

12
th

Hatfield
Behaviour Physical
Intervention
For information regarding training on Physical Intervention, please contact sue.wilding@hertfordshire.gov.uk
Supporting People with
Learning Disabilities &
Mental Health issues

7
th
& 8
th

Stevenage
17
th
& 18
th

Hemel
Hempstead
2
nd
& 3
rd

Hemel
Hempstead

10
th
& 11
th

Stevenage
Profound & Multiple
Learning Disabilities
4
th
& 5
th

Hemel
Hempstead
15
th
& 16
th

Stevenage

4
th
& 5
th

Stevenage
10
th
& 11
th

Hemel
Hempstead

Page 73
How to Implement My Purple Folder

Course Aim:

To enable staff to implement the Hertfordshire My Purple Folder in a person
centred way.

Learning Outcomes:

Understand the importance of Health Action Planning and the effect on
someones health
Understand the principles of completing person centred documentation
Understand the roles of other professionals input to the Health Action
Plan

and their PAs who are responsible for the
completion and update of My Purple Folders

Time 09:30 - 16:30

Duration: 1 day

Date: Venue:
15
th
September 2014 Attimore Barns, Welwyn Garden City

Page 74
Introduction to Learning Disabilities

Course Aim:

To develop a basic understanding about the nature of Learning Disability

Learning Outcomes:
Have an understanding of the continuum of learning disability
Be aware of some possible causes of learning disability
Consider techniques for good communication when supporting
people who have learning disabilities
Begin to understand what it means to work in a person centred way

and their PAs working with people with a learning
disability

Time 09:30 - 16:30

Duration: 1 day

Date: Venue:
7
th
11
th
9
th
10
th
14
th

Page 75
Learning Disabilities & Mental Health:
How to Bring Person Centred Planning & the Care
Programme Approach Together

Course Aim:

To understand the Care programme Approach and how it can be implemented
effectively with people who have learning disabilities.

Learning Outcomes:

Participants will begin to understand the Care Programme Approach and
how it can be implemented effectively with people who have learning
disabilities
Will begin to explore person-centred approaches and person-centred
planning and how they can enhance the Care Programme Approach
To understand the policy and operational contexts within which both
mental health and learning disability services operate
To develop a shared plan to make the CPA process more responsive
and person-centred for people who have learning disabilities

Target Group: All staff, volunteers, family carers, direct employers and
their PAs working with people with a learning disability

Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
14
th
October 2014 Attimore Barns, Welwyn Garden City
Page 76
Living with Risk; Risk Assessment & Risk
Management within Learning Disabilities Services

Course Aim:

To develop an understanding of the meaning of risk and the central role that it
plays in our lives.

Learning Outcomes:

Have an awareness of the legal framework that guides our approach to
risk as professionals
Be equipped with practice tools to enable a positive approach to risk
Be aware of the process of risk assessment and risk management
Have an understanding of how risk is an essential part of a full life

disability

Time 09:30 - 16:30

Duration: 1 day

Date: Venue:
1
st
5
th

Page 77
Managing Challenging Behaviour
Module 1 - Theory

Course Aims:

To support staff to develop knowledge and skills on how to manage behaviour
that can be challenging.

Learning Outcomes:

Understand the process of communication through behaviour
Develop strategies to support people positively, including a range of
tools for assessing behaviour which may challenge
Understand the importance of staff support and your own responsibilities
within the work context

Target Group: All staff working with people with a learning
disability

Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
23
rd
3
rd
J une 2014 HCS Workforce Development Suite, Hatfield
3
rd
2
nd
2
nd
October 2014 HCS Workforce Development Suite, Hatfield
24
th
4
th
3
rd
Page 78
Module 2 - Breakaway

Course Aim:

To provide staff with physical and practical skills to keep themselves and others
safe from harm.

Learning Outcomes:

Develop physical skills to break away safely from an individual who has
made physical contact, recognised by The General Services Association
Understand de-escalation and diffusion techniques
Gain an overview of Health & Community Services Policy and Procedure
for the Management of Challenging Behaviour
Gain an understanding of the Legal framework
Understand the importance of recording and reporting incidents accurately
Know what support systems are in place in Health & Community Services
to support staff working with individuals whose behaviour can be
challenging.
Know how to complete a Risk Assessment & Behaviour Management Plan

Target Group: All staff working with people who challenge

Time: 09:30 - 16:30

Duration: 2 days

Please Note:
You must have completed Health & Community Services Challenging Behaviour
Theory Course before completing this module.

Date: Venue:
21
st
& 22
nd
15
th
& 16
th
J uly 2014 HCS Workforce Development Suite, Hatfield
10
th
& 11
th
19
th
& 20
th
17
th
& 18
th
8
th
& 9
th
J anuary 2015 HCS Workforce Development Suite, Hatfield
24
th
& 25
th
17
th
& 18
th
Page 79
Breakaway - Refresher

Course Aim:

To provide an opportunity to refresh their physical skills in breaking away from
an individual who has made physical contact

Learning Outcomes:

Refresh physical techniques and skills so that they are recognised by
The General Service Association
Refresh your de-escalation and diffusion techniques
Be able to focus on specific techniques required in your place of work
Update and refresh understanding of the legal framework
Update understanding on the importance of recording and reporting
incidents accurately
Be aware of the support systems in place in Health & Community Services
to support staff working with individuals whose behaviour may be
challenging
Discuss risk assessments and behaviour management plans

Target Group: All staff working with people who challenge who have
completed the 2 day Breakaway Course within the past
15 months

Time: 09:30 - 16:30

Duration: 1 day

Date: Venue:
20
th
10
th
23
rd
September 2014 HCS Workforce Development Suite, Hatfield
12
th
27
th
12
th
March 2015 HCS Workforce Development Suite, Hatfield
Page 80
Supporting People with Learning Disabilities
and Mental Health Issues

Course Aim:

To explore and understand the support needed for people with learning
disabilities and mental health issues

Learning Outcomes:

Examine depression, neurosis and psychosis, including treatments and
preventative methods
Participants will have carried out and understood the purpose of PAS-
ADD (Psychiatric Assessment Schedule for Adults with Development
Disabilities)
Examine our professional roles within the lives of the people we support
Understand the importance of staff support structures and consider ways
in which staff people can remain healthy

disability and mental health issues.

Time 09:30 - 16:30

Duration: 2 days

Date: Venue:
7
th
and 8
th
17
th
and 18
th
2
nd
and 3
rd
10
th
and 11
th

Page 81
Supporting People with Profound and
Multiple Learning Disabilities

Course Aim:

To raise awareness of the different areas of knowledge necessary, when
supporting people with profound and multiple learning disabilities

Learning Outcomes:

Be able to identify alternative ways of communicating with individuals with
who have a profound and multiple learning disability
Understand the roles and specific skills of a variety of professionals
involved in supporting people with profound and multiple learning
disabilities
Consideration as to how to develop more person centred ways of
providing support to individuals
Be able to develop own role in supporting individuals

and their PAs working with people with profound
and multiple learning disabilities

Time 09:30 - 16:30

Duration: 2 days

Date: Venue:
4
th
and 5
th
15
th
and 16
th
4
th
and 5
th
10
th
and 11th February 2015 Apsley 2, Hemel Hempstead

Page 82

:

Page 83

Venues
Page 84

Venues

Apsley 1 and 2 Hemel Hempstead 85
Business Technology Centre Stevenage 86
HCPA Office Welwyn Garden City 87
HCS Workforce Development Suite Hatfield 88
Hertfordshire Fire and Rescue: Longfield Stevenage 89
Robertson House - Herts Development Centre: Stevenage 90
Unique Training Solutions St Albans 91

Page 85
Apsley 1 and 2

Hemel Hempstead

Apsley 1 and 2,- Brindley Way Apsley - Hemel Hempstead Herts - HP3 9BF

From the M25: Exit at J unction 20 of the M25 Motorway. At the roundabout take
the exit for Kings Langley A4251 and continue straight ahead through Kings Langley
towards Hemel Hempstead. At the traffic lights just before the railway bridge, continue
straight following the Hemel Hempstead signs past the Red Lion Pub on your right. At
the next mini roundabout turn right, Apsley 1 is on your left.

From the M1: Exit at J unction 8 of the M1 Motorway, signposted Hemel
Hempstead A414 and follow the signs to Hemel Hempstead. Continue straight ahead
over 4 roundabouts. At the junction of the Magic Roundabout, follow the signs for the
M25, whilst on the roundabouts pick up the sign for Apsley. At the lights bear left onto
the A4251 sign posted Kings Langley and continue straight, passing the shops. At the
Apsley Retail Park roundabout continue straight ahead and go straight at the next set of
traffic lights. At the mini roundabout turn left, Apsley 1 is on your left.

Page 86
Business Technology Centre

Stevenage

Bessemer Drive, Stevenage, Hertfordshire SG1 2DX 0845 078 0700

Directions by car - Junction 7
If leaving the A1(m) northbound at J unction 7, take the third exit off the roundabout onto
Broadhall Way, signposted the A602 and Arlington Business Park. At the next
roundabout, turn left onto Gunnels Wood Road. Follow the road into the underpass and
continue along the dual carriageway for approx 100m until you come out of the
underpass and reach Bessemer Drive It is the first road on the left, just past the
Mercedes building. Turn left into this road and the Business and Technology Centre (btc)
is the first building on the right hand side. Free parking is available at the centre.

Directions by car -Junction 8
If leaving the A1(m) southbound at J unction 8, you will need to take the second exit onto
Hitchin Road. Follow the road ahead and when you reach the roundabout (nr Lister
Hospital) go straight over. At the next roundabout turn, right into Gunnels Wood Road
and go straight over the next two roundabouts. Take the exit for the next roundabout, and
do a u-turn (do not go into the underpass). Continue along the dual carriageway for
approx 100m until you reach Bessemer Drive, the first road on your left, just past the
Mercedes building. Turn left into this road and the Business and Technology Centre (btc)
is the first building on the right hand side. Free parking is available at the centre,

By Train
When you come from Stevenage Station foyer turn right and continue until you are
walking down the long ramp beside the railway line into Argyle Way. At the far end of
Argyle Way (approx 5 min), walk down the steps and through the pedestrian underpass
under Gunnels Wood Road and turn right into Bessemer. The Business and Technology
Centre (BTC) is the first building on the right hand side
Page 87
HCPA Office

Welwyn Garden City

HCPA Office
Attimore Barns,
Ridgeway,
Welwyn Garden City,
Herts.
AL7 2AD

To A1(M) J unction 6 To Hertford
To Stanborough Park /
A1(M) J unction 4

HCPA Offices
Page 88
HCS Workforce Development Suite

Hatfield

HCS Workforce Development Suite
19a St Albans Road East,
Hatfield,
Hertfordshire
AL10 0NG

The HCS Workforce Development Suite is above the Register Office on St Albans
Road East, Hatfield. All Visitors should use the entrance on the left-hand side of
the front of the building and not the side entrance

A1(M) J unction 3
A1(M) J unction 4
HCS Workforce
Development Suite

Hatfield
Station
Page 89
Hertfordshire Fire & Rescue Longfield

Stevenage

Fire and Rescue Service Training Centre
Longfield
Hitchin Road
Stevenage
Herts.
SG1 4AE

Tel: 01438 847 321

Page 90
Robertson House - Hertfordshire Development Centre

Stevenage

Robertson House is located on Six Hills Way, just off Gunnels Wood
Road, Stevenage and is served by mainline train routes, an extensive bus
service and off-road cycle paths, as well as being adjacent to the A1M
motorway.
There is a dedicated parking area for HDC delegates within easy walking
distance of the Stevenage Campus.
Hertfordshire Development Centre Robertson House
Six Hills Way Stevenage SG1 2FQ
Tel: 01438 845111 Fax: 01438 845112

Page 91
Directions to Hertfordshire Development Centre at Robertson House

By train
Stevenage Train Station is about 800 metres from the base and has regular trains to
London from Peterborough. It also serves many Hertfordshire destinations.
The mainline railway station runs regular services to Londons Kings Cross, with a
fastest journey time of 19 minutes.
For train timetables and tickets: www.nationalrail.co.uk
By bus
Stevenage Bus Station is only a short walk away from Robertson House and is
connected to routes which cover most of Hertfordshire.
For bus routes around Herts: www.intalink.org.uk
By car
From A1M Junction 7

Coming northbound on the A1M exit at J unction 7.
Turn right at the roundabout taking the 3rd exit onto Broadhall Way (sign posted
Stevenage).
At the next roundabout (near the GSK complex) turn left onto Gunnels Wood Road.
Take the right-hand lane so that you go straight under the next roundabout using the
underpass.
Continue along the dual carriageway for a few hundred yards (you will pass Robertson
House on your left) until you reach the first turning on your left into Bessemer Drive. Take
the first turning on your left into the delegate car park.

From A1 (m) Junction 8

Coming southbound on the A1M exit at J unction 8.
Take the 2nd exit onto Hitchin Road and go straight on at the next roundabout (near Lister
Hospital).
At the next roundabout turn right onto Gunnels Wood Road and go straight across the
next 2 roundabouts.
At the next roundabout do a 'U' turn over the underpass.
Continue along the dual carriageway (you will pass Robertson House on your left)
for a few hundred yards until you reach the first turning on your left into Bessemer
Drive.
Take the first turning on your left into the delegate car park.

Page 92
Unique Training Solutions Ltd

St Albans

10 Sandridge Park
Porters Wood
St Albans
Hertfordshire
AL3 6PH

Tel: 01727 733999

Towards Wheathampstead
Towards Harpenden
Towards St Albans / M10 /
A414 North Orbital / M25
Page 93

HCPA


Page 94

2014/2015
HertfordshireCareProvidersAssociation
Copyright HCPA 2014
Page 95
SharingbestpracticeinCarethroughPartnership
HCPAholdsaMemorandumofUnderstandingwithHertfordshireCountyCouncil.
01707536020 www.hcpa.info admin@hcpa.info

Copyright HCPA 2014
Page 96

Who are we? We are a members association offering advice and guidance to all
Care Providers in Hertfordshire
What do we do? We manage over 3/4 million of training funding for the county on
behalf of the Government, the Local Authority, NHS and other
funding agencies.
Why do we exist? To help organisations raise their standards of quality
Who are our members? Anyone who provides Adult Social Care in Hertfordshire
residential, homecare, day services, voluntary organisations, social
enterprises, charitable bodies etc.
Mission Statement:

Sharing Best Practice in Care through Partnership
The business will:
Work on behalf of its membership to provide up to
date information and act as a collective voice.
Work in partnership with the Local Authority, NHS and
other key partners to enable Hertfordshire Private
Independent and Voluntary Care Providers to keep up
to date with local and national drivers and achieve
optimum performance with regards to workforce
development.
Seek funding for care providers to grow the skills of the workforce and to
assemble projects targeted at specific care sectors and needs.
Sign up to fully support the Prime Ministers Dementia Challenge
Partnership is a key word in HCPAs mission statement.

What does Partnership mean?
Working together for a common cause raising the Quality of Care
HCPA works on behalf of YOU, its members, to make strategic links with many of the major key
players in the world of Health & Social Care and in Hertfordshire.
We understand Private Care Providers cannot do all this by themselves, this is why we do it for
you.
We listen to feedback which we gain through surveys and from our many Network Events
We share this with our partners.

AboutUs

Partnership
Copyright HCPA 2014
Page 97
HCPAwhatisitsworthtoyou?
Uniqueness
HCPAistheonlyAssociationinHertfordshirereachingover600providersandactingasthecollectivevoiceforour
members
HCPAhasaMemorandumofUnderstandingwithHertfordshireCountyCouncil(HCC)whichallowsustoworkintrue
partnership.WemeetquarterlywiththeDirectorofHealth&CommunityServicesandareannuallyinvolvedwithFee
Negotiationsonbehalfofitsmembers
HCPAhasstronglinkswithitsmembersmemberstrustus
HCPAstronglysupportsleadershipdevelopmentandwritesandtailorsitsownleadershipsuiteofqualificationswhich
arefullyaccreditedandmappedtotheQualificationsCreditFramework(QCF)
HCPAhasstronglylinkswithkeypartnerbodiesincludingHertfordshireCountyCouncil(HCC),theNationalSkillsAcademy
(NSA),SkillsforCare(SfC),bothClinicalCommissioningGroups(CCGs)andPublicHealth.
HCPArunanapprovedTrainingProviderSchemewhichassuresthequalityoftrainingcompanies,regularlypushingup
thestandardsofcareandthetrainingbeingdeliveredinthecounty.
HCPAworkwithHealthpartnersonintegrationprojectsensuringhealthandsocialcareworkcollaborativelyin
Hertfordshire
HCPAlinkdirectlywithServiceUsersthroughitsfocusonengagement,wellbeingandactivitiesincludingallSMILE
sessionsfundedviaHertfordshireAdult&FamilyLearningService(HAFLS)andviapaidforclassesbothforgroupsand
individuals
HCPAoffer1:1providersupportthroughExecutiveCoachingprovidingmuchneededSeniorManagementsupervision
HCPAprovideanImpartialFeedbackServiceEvaluatingServiceUserexperiences,FamilyexperiencesandStaff
experiencesandprovidingareportand1:1discussiononsuitablechanges
HCPArunatleast4NetworkMeetingsperyeartoensuremembersarekeptuptodatewiththelocalandnational
agendasinHealthandSocialCare
HCPArunStudyDayswhichareorganisedaroundidentifiedareasofneed
HCPAkeepintouchwithmembersviafortnightlybulletins
HCPAdesignandmanageanannualLearningNeedsAnalysis(LNA)andregularlysurveymemberstogainvital
intelligencethatisusedinallpartnershipmeetingsandworkforceplanning
HCPAactivelyseekfundingviavariousgrants(HCPAaremajorly,butnotexclusively,fundedbyHCC)offeringpickand
mixopportunitiesincludingprojectslinkedtolocalandnationaldrivers
HCPAworkwithcaresuppliersasstrategicpartners
HCPAruntheannualHertfordshireCareAwardsinpartnershipwithHCCandothersponsors
HCPAoffermembersacentralResourceLibrary
Scope
HCPAworksacrossalltypesofservicesLearningDisabilities,Elderly,Dementia,PhysicalDisabilities,Nursing,
Residential,DayOpportunities,Flexicare,HomecareandShelteredHousing
HCPAoffersmembersinformationadviceandguidance(IAG)andprovidersupport
HCPATrainingcoversallareasmandatory,specialistandqualifications
HCPAbelieveinWorkforceDevelopmentandhelpsproviderstochangeculturebylearningaboutcoachingandtraining
management(helpingpeopletohelpthemselves)
HCPAsupportsanumberofLeadershipInitiatives
HCPAhasdesignedanddevelopedAdvancedPathwaysUniquetoHertfordshire(beyondawarenesschangingculture)
HCPAhelpprovidersunderstandandimplementsuccessionplanning
HCPAbelieveinbuildinginternalcapacityandofferanumberofTraintheTrainerprogrammesenablingproviderstooffer
inhousetraining
HCPApurchasealicenceforallproviderstouseSCILSDistanceLearningtosupportPersonalDevelopmentPlans(PDPs)
HCPAdesignanddevelopprojectsaimedattestingnewwaysofworking
Impact
HCPArunImpactEvaluationsonallcoursesandprojects
HCPAcanshowthedifferencemadetotheconfidenceofstaff
HCPAcanshowthedifferencemadetoserviceuseroutcomes
HCPAcanshowthedifferencemadetomanagersandadvocatespeerlearning
Perception
Ourmembersworkwithusbecauseweprovidesupportnotmonitoring
OurmembersbelieveweareworthGoldMembershipandjoinyearonyear
Ourpartnerstrustustogainintelligenceandsharebestpractice
Oursponsorswanttoworkwithusandofferourmembersoffersanddeals

HCPAMembershipPlus
Being a member of HCPA Membership Plus shows how far you engage with local and
national drivers in care, how much you value leadership and how you quality assure your
service.
All Care Providers in the county of Hertfordshire are regularly contacted by the
Hertfordshire Care Providers Association but many care providers decide to enhance
their membership to HCPA Membership Plus for the annual cost of 60.00 per site so
that they can benefit from all the extra services open to Membership Plus members
which show they are an organisation that engages with raising quality in care.

Membership Plus is a new membership structure for 2014/5 based on an escalating
scale depending on the level of engagement, and will benefit those members who are
striving to show quality through HCPA membership. Both CQC and HCC support the
new membership structure. Organisations, upon payment, will automatically become
bronze members. Members can move up the scale at any time throughout the year, as
they meet the criteria, and will receive a new certificate to display plus an electronic logo
bearing the appropriate colour membership

Bronze silver or gold members can access all of the basic HCPA benefits plus:

What to do next?
If you decide to join Membership Plus please fill out the HCPA
2014/2015 Subscription and the Members Information Update form
(www.hcpa.info/membership) and return to us via email or post with
payment so your benefits can start immediately.

Access to funded training:

Train the Trainer Courses
HCPA Leadership Suite of Courses
Advanced Training Pathways
Social Care Information and Learning
Services resources

Access to focussed study days and
networking meetings
Executive Coaching (fees apply)
Impartial Feedback Service (fees apply)
Access to enhanced Safeguarding
Support

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ImpartialFeedbackService
Going for Gold?......
Use of Impartial Feedback Improves Care Delivery and Reputation
How it works?

We provide you with evaluation questionnaires (tailored to your service)
You ensure they are sent quarterly/annually to staff, service users,
families, professionals
All feedback is addressed to HCPA and is collected and analysed
A report is provided to you
An executive coaching session is arranged with the manager/owner to
discuss outcomes
Overview
The impartial feedback service is designed to provide you with feedback to dramatically improve
the quality and consistency of your regular feedback by increasing response levels (because the
replies are not sent directly to the care provider and therefore seen as truly anonymous). Not only
that, this service makes all clients, staff and other service providers aware that your company is
proactive in asking for impartial feedback, positive or negative.
Compliance
All care providers are heavily regulated, and this independent service will satisfy the regulators,
by providing you with an impartial process that fits your business exceptionally well. CQC have
stated that this can make the difference between being a good service to being outstanding.
The impartial service ensures feedback cannot be manipulated. Feedback will go straight to
HCPA, who will detail any positive and negative feedback allowing you to act upon it.
The managed service will free up an internal admin persons time by generating a detailed
issues log enabling you to see trends emerging and take action early on instead of fire fighting.
The service also has the advantage of encouraging input from staff and professionals who,
knowing that it is in complete confidence, feel much more able to provide candid feedback on
improving quality of care.
Credibility
HCPA works with member Care Providers to ensure Best Practice in Care through Partnership.
HCPA is trusted by members to speak as a collective voice for Hertfordshire providers and meets
regularly with the Local Authority, Health Partners such as NHS and CCGs and National care
bodies such as Skills for Care and National Skills Academy.
Conclusion
HCPA want to work with providers who want to be known for the right reasons. Impartial
feedback, which is acted on, goes a long way to confirm that you offer a quality service, and that
is extremely important. The benefit of a straightforward, managed, impartial feedback service is
absolutely essential in this world.

Feedback will be sought from STAFF, PEOPLE WHO USE SERVICES,
FAMILY, PROFESSIONALS
Contact admin@hcpa.info for more details

Registered with the ICO under the Data Protection Act.
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Admin of Medication
Autism
First Aid
Food Hygiene
End of Life Care/Palliative Care
Behaviour that may Challenge
Continence Care
Dementia Care
Deprivation of Liberty
Dignity in Care
Epilepsy
Equality & Diversity inc DDA
Falls and Fragility
Fire Safety
Health & Safety and Risk Assessment
Infection Control
Mental Capacity Act
Moving & Handling
Nutrition and Diet
Parkinsons
Person Centred Care Planning
Safeguarding (Adults)
Mandatory and Specialist Funding
Do you have 10 or more people and want a trainer to come to you?
HCPA continues to work in partnership with the Local Authority and endeavours to make a
contribution towards your training costs. If you use HCPA approved training providers for your
staff training in any of the following subjects, you are able to submit a funding claim:
TrainingFunding
Mandatory and Specialist Courses
HCPA is currently able to pay 40 per delegate for a full day course and 20 per delegate for a
half day course to a maximum cap per organisation which is subject to change. For claim forms,
further information and a list of the current approved training providers, please see the HCPA
website: www.hcpa.info/training or e-mail funding@hcpa.info
*Please note: While HCPA make every effort to pay as many qualification/training claims as
possible, at no time has/will HCPA guarantee that funds will be paid. Care providers should only
book training that they can pay for from their own budget.
Fully Funded Open Courses & Short Qualifications
Do you have less than 4 staff members who require training?
HCPA are able to fully fund some open courses and short qualifications in specific subject areas
which are delivered in Hertfordshire by our approved training providers. These courses are
available free of charge for staff working for care providers in Hertfordshire.
Attendance to any of these courses will not affect your mandatory training funding allocation cap.
Organisations are able to book a maximum of 4 delegates per course. Please see the website
www.hcpa.info/training for a list of the current courses and qualifications available or email
training@hcpa.info. Please note that although these courses are being offered fully funded, in
line with the HCPA/HCC non attendance policy, any cancellation made after the specified period
of the course date will be charged at the current rate specified.
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QualificationsFunding(QCF)
Workforce Development Funding
Funding for adult social care qualifications is available from the
Skills for Care Workforce Development Funding stream

In 2014/2015 HCPA is the lead partner for Workforce Development Funding in Hertfordshire. This means
that there is a contribution towards qualifications (QCF Diplomas, Certificates and Awards) per QCF credit.
You must be National Minimum Data Set for Social Care (NMDS-SC) compliant.

Care Providers can access funding of 15 per credit and an average Level 2 is 46 credits. Therefore Care
Providers could access approximately 690 per level 2 qualification.
Qualifications can be funded from level 2 to level 5 and applications for funding can be made per unit staff
do not have to undertake whole diplomas. *This funding is allocated annually from the Department of
Health and there is no guarantee that funding will continue annually. This funding is offered on a first come
first served basis and providers should be aware funds may run out at any time throughout the year.

Contact HCPA www.hcpa.info/training for more information on 01707 536020 or email:
jackietaylor@hcpa.info
ScilsSocialCareInformation&LearningServices
BiteSizedDistanceLearning
Free Learning Materials to download for members!

SCILS provides a wide range of learning and development solutions for staff throughout social
care, health and children/young people's services. Many of the services are available on-line or in
downloadable format when and where you need them.
Individual Learning Sessions:
A wide range of individual learning sessions (up to an hour and a half in length) covering a wide
variety of topics for individual staff at all levels in the organisation. Each session can either be
read online in PDF format or printed out. Evidence booklets that can be completed electronically
and submitted to a manager are currently available for many of the learning sessions.
Group Learning Sessions:
A series of high quality group/taught sessions designed for managers or those with training
responsibilities to download and run with their staff. Some will be appropriate for an hour and a
half training session at the end of a staff meeting, others are designed to last for up to half a day.
All come with handouts ready for photocopying, step by step guidance about running the session
and clear learning objectives.
Common/CWDC Induction Standards Training Programmes and Online Evidence Booklet:
Comprehensive learning programmes covering the Common and CWDC Induction Standards,
enabling those with managerial/training responsibility to download and run with staff. Evidence
booklets can be completed electronically or in hard copy.
Personal Development Plan:
A facility enabling learners to record the completion of learning sessions or units relating to
Social Care Qualifications. The learner or manager can select learning sessions or units for the
learner to complete and view the completion record.
Email training@hcpa.info for your exclusive log-in details and start accessing free today!
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HCPALeadershipTraining
Fully funded Accredited Qualifications - available to those with HCPA
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For more details or to book please
email
training@hcpa.info
Or call
01707 536020
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ExecutiveCoaching
TraintheTrainer
HCPA are able to offer fully funded Train the Trainer courses, enabling you to
have internally qualified trainers in specific subject areas. The Train the Trainer
courses will include or sit alongside the Level 3 Education and Teaching
qualification (which replaces PTLLS) and a trainers toolkit. Once you have
trained trainers, you are able to register as an internally approved training provider
and claim funding through the mandatory/specialist training funding grant for your
staff that attend your training.
Funding this year is available in Safeguarding, Nutrition and Dementia (open to
Advanced Champions only). Contact funding@hcpa.info.
What is Executive Coaching?

Safeguarding issues are often related to leadership issues
HCC/CQC have asked the question in serious concerns meetings
and who supervises you?
HCPA can offer you Executive Coaching to meet this need
Ideal for small providers

Some of our members have recently been through safeguarding meetings and it
has been identified that senior managers are not being supervised.

HCPA are able to offer Executive Coaching to meet this need or to generally
support senior managers

Benefits of Executive Coaching

A record of reflection and development
Is solution focussed
Allows time to work on challenges and identifies executive strengths and
development needs
Develops leadership skills and practices, e.g. the coachee learns coaching
skills they can implement with own staff
Cost of Executive Coaching from HCPA

75 per session for 1 person. Sessions will last 2 hours.
or
100 per session for 2 persons seen consecutively. Either separately for 1 hours each or 2 hours for a
coaching session for both managers together.
It is suggested that Executive Coaching is set for every 3 months unless the client wishes to ask for more
sessions
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New Advanced Champion Pathway Model

Discussions about succession planning and sustainability within the Private
Voluntary and Independent (PVI) Care Sector are underway and it is clear
that work needs to be done around ensuring good practice is sustained
following training. All Care Providers need to think about their Unique Selling
Point (USP) HCPA is pleased to announce that advanced training is being
designed to meet all these challenges.
The new way forward in developing staff ADVANCED CHAMPION
MODEL - ensuring that crisis incidents do not happen in your service by
having someone who has advanced knowledge, takes responsibility and
mentors staff.
The beginning of 2013 saw HCPA launch a new Advanced Dementia
Champion Pathway, which involved 40 organisations nominating a member
of staff to train to become an Advanced Dementia Champion. The Advanced
Champion progresses through a series of qualifications, blended-learning
and one day workshops, while a supporting manager completes various
Level 5 unit qualifications that fit with current practice areas. We plan to offer
more Dementia Champion, Nutrition Champion and Safeguarding Champion
pathway training throughout 2014/15.
Currently pathways are fully funded via our partnership with Hertfordshire
County Council to those who have Hertfordshire clients. Anyone outside of
Hertfordshire could access these pathway for the cost of 2000
Note: Care Providers will be given advice to complete NMDS and access
Skills for Care Workforce Development Funding which may help with back fill
costs for the new pathways
For more information on Advanced Champion Pathways please contact
training@hcpa.info
See next three pages...
AdvancedPathwayModel
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AdvancedDementiaChampion
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AdvancedNutritionChampion
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AdvancedSafeguardingChampion
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SafeguardingSupportTeam
The HCPA Safeguarding Support Team

As your independent Care Providers Association, we sometimes
are alerted to Providers who find themselves in serious concerns.

Our dedicated Safeguarding Support Team can assist you to
achieve any objectives set out by inspectors and help you to take
steps to improve your organisation.

HCPAs Safeguarding Support Service is a free service to
members. It is completely confidential and independent of
Hertfordshire County Council. Issues will not be shared with
anyone beyond your organisations representative and your point
of contact at HCPA (an independent Manager unconnected to
Board members or other care providers).

What we can offer you is free initial support and guidance, and we
can, on your request, inform Hertfordshire County Council on your
behalf that you have made the first steps to improvement by
contacting us to assist you in fulfilling your objectives.

Your HCPA representative can visit you at your office, or you may
wish to leave your workplace and meet with us at our central
offices in Welwyn Garden City. Again, this appointment will be
confidential.

If you would like to take advantage of this free initial support and
guidance, please call us on 01707 536020 and ask to speak to
somebody in the Safeguarding Support Team. Alternatively, please
email us to discuss at safeguardingsupport@hcpa.info

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HCPAWebsite

Keep up to date with the latest news, information and guidance from HCPA by visiting
our new improved website. www.hcpa.info has been launched at the start of 2014 based
on member feedback over previous years. Amongst other interactive, informative and
interesting pages, the new website includes:

Information about HCPA, who we are and what we can do for you as a member
Our latest news and sector updates, including our live twitter feed
Information on engagement activities and sessions for your organisation
All upcoming training, events, study days and Care Awards information
In-depth information about training courses and how to book your staff a place
Access to E-Learning, including iLearn, Scils and specialist learning suites
Recruitment vacancies within your organisation and people who are available to
work

The new website also includes details on how to contact us, links to all of our partners
and our Facebook, Linkedin, Twitter and YouTube pages. The new site also has a great
search and feedback function, quick links, and an area to subscribe to our newsletter.
For more information on www.hcpa.info, visit the site or email us on admin@hcpa.info
with any queries, requests or feedback.
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Integration
HCPA continue to work with partners with an aim to ease in the
Care Bill and ensure the integration agenda has input from
providers.
Our Partners are:
Public Health
Herts Valley CCG
East & North Herts CCG
Other key players
End of Life ABC Programme
Medication Review Team

HCPA chairs the Hertfordshire Integration Partnership (HIP) forums
where all partners and key players are invited to discuss what is
happening in their area. The overall aim is to ensure the strategic
overview of the link between Social Care and Health. Specifically in the
health services offered to Care Homes and Care at Home and the way
these are delivered to optimise client health and wellbeing.

HCPA run regular events on topics such as:

The Care Bill
CQC Inspection
HCC Inspection
CCG Inspection
Healthwatch

HCPA carries out an annual survey of workforce needs and included in this are the
Health related topics, this information is fed into negotiations around funding for
training.

HCPA continue to attend all Hertfordshire Meetings on the Better Care Fund, all
CCG social care groups, the Ageing Well Strategy, County Strategic Workforce
Development Group, Care Bill project strands.
HCPA will continue to update members via Bulletin and emails.

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HertfordshireCareAwards
HCPA organise and host the annual Hertfordshire Care Awards in partnership with Hertfordshire
County Council.

The annual large-scale event celebrates the best
Care in Hertfordshire and includes categories
such as Care Worker of the year, Manager of the
year and Volunteer of the year.

Previous ceremonies have been held at the
prestigious Sopwell House and at Knebworth
Park, are presented by Wesley Hughes and have
featured celebrity guests such as Max Clifford,
Tim Campbell and Willie Thorne. These events
include a production with a live band, four-course
meal and entertainment as well as the ceremony itself announcing the nominees and winners.

Managers and Team Leaders working for Care
Providers in Hertfordshire are urged to tie the
Hertfordshire Care Awards in with training,
CPD, reward and recognition and profile-raising
of their organisation. Winners of internal
recognition and reward schemes and company
awards should be nominated further for the
county award as they may be the best in
Hertfordshire. This could also lead onto a
nomination for the Great British Care Awards,
recognising the company and individuals
excellence and raising the profile of Hertfordshire in the process.

Managers and Team Leaders attending HCPAs Leading and Recognising Excellence in Care
course have gone on to create a reward and recognition scheme for staff within the workplace,
recognise staff that are doing excellent work and go on to nominate them for a county award.
Some of these individuals have been chosen as finalists and even winners.

Hertfordshire Care Awards
2014/2015,
contact:
events@hcpa.info
or call on 01707 536020
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SMILE!
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SMILE!
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VenueHire
How can you use our venue?
Discounted rates for
Membership Plus
Members

Please contact:
admin@hcpa.info
Or call 01707536020
for more information on
HCPA Venues for hire
Here at HCPA we can offer three
rooms for hire
HCPA Network Centre
Fully equipped intimate venue located on the
first floor at HCPA, suitable for up to 12 people.
Book for small training sessions, meetings and
supervisions.
HCPA Training Centre
Fully equipped spacious ground floor venue -
suitable for meetings and all training courses
including more practical courses, such as First
Aid and Moving & Handling (bed and hoist
included in price) - suitable for up to 25 people
with disabled access.
HCPA Education Centre
Fully equipped spacious venue located on the
first floor at HCPA, suitable for up to 25 people
includes resource library. Ideal for leadership
training, but can also be used for other training
and meetings in a spacious and comfortable
environment.

Rates
Full Day - Including lunch and parking for 12 people
170
Full Day - No parking on site and no lunch for 12
people 120
Half Day Morning or Afternoon 75
Additional delegate costs can be discussed with HCPA.
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StrategicPartnersandSuppliers
At HCPA, our mission is to help raise the quality of Care in Hertfordshire. One of the ways in
which we do this is to ensure that people who are being cared for are being given the best
treatment, offered quality meals and are receiving the best care possible. We also support care
providers in ensuring that they are forming partnerships with suppliers of services and products
that are value for money, have a good reputation, are good quality and have the interests of
service users at the heart of their company.

HCPA make annual partnerships, both strategic and generally, with suppliers of products and
services. These suppliers are a good mix of financial, catering, IT, clinical supplies, and general
supplies . HCPA make recommendations to care providers on using these specific companies, as
they are reputable and value for money, it also gives new and underperforming providers a
helping hand to raise the quality of their care, be more financially viable and get a better grasp of
their business. It also supports our membership requests to recommend good suppliers of
products and services when it is unclear where to find them or to be sure that they are getting a
good deal.
Projects
Some Previous Projects Partners
Promotion of Higher Apprenticeships
16 Learners from PVI
Skills for Care, Hertfordshire County Council,
North Herts College
Increasing Activity Provision in Residential
Homes
Level 3 Qualifications
My Life Software
Action Learning Sets
Hertfordshire County Council, Skills for Care
Quality Assured Personal Assistant Scheme
Includes bespoke training programme and train
the trainer
Hertfordshire County Council, Skills for Care
Help for Carers
Dementia Training early stages and advanced
Information Booklet
Crossroads South, Skills for Care, 3 Spirit
Training
Care Cadet Scheme
Hemel Hempstead area
Stevenage
Hertfordshire County Council, North Herts
College, Flexible Training
End of Life ABC Programme
Including train the trainer/ PTLLS
Hertfordshire County Council, NHS Bedfordshire
and Hertfordshire
Study Days
Safer care, Dementia, Pensions/ Finance
Sharing good practice
NHS Hertfordshire, Hertfordshire County Council

Falls Prevention & Intervention
Falls for Managers Training
Activity to prevent falls through motivation
Public Health
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CurrentProjects
Current Projects Partners
SMILE! Activities in Care
Motivation & Co classes
Virtual Travel Experience
Social Inclusion
Reminiscence
Hertfordshire Adult & Family Learning Service
(HAFLS)
Higher Apprenticeships
Level 5 Diploma in Leadership
North Hertfordshire College
End of Life
Train the Trainer/PTLLS
Hertfordshire County Council, NHS Bedfordshire
and Hertfordshire
Music for a Generation
Arts Projects with young people
Music Projects with young people
Forums for Homecare Service Users
Q&A
Motivation classes
Memory bank classes
New Homecare Provider Forums
Contract advice
Executive Coaching
1:1 Support for Managers
Unfunded
Dementia Friends
Info sessions for the public
Alzheimers Society
Impartial Feedback Service
Evaluating services
Reporting and Supporting Providers
Unfunded
Beyond the armchair tailored exercise
programme for Service Users
Prevention
Wellbeing
Fitness
Hertfordshire Adult and Family Learning Service
(HAFLS)
Safeguarding Support Service
Confidential offer of business support and
guidance to organisation with safeguarding
issues
Unfunded
Recruitment Events Hertfordshire County Council
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Page 119

Hertfordshire
Training and
Development
Consortium
HTDC is a project led by

Hertfordshire Community Foundation
Registration number 299438
Page 120

Page 121
About Us

Hertfordshire Training & Development Consortium (HTDC) was established in 2008
as a project led by Hertfordshire Community Foundation.

HTDC provides workforce development and capacity-building for the voluntary sector
and develops partnership working between third sector organisations and other
providers of training in order to maximise access to learning opportunities within the
county's most disadvantaged communities.

Membership

There is currently no charge for joining HTDC, and organisations can apply online via
www.htdc.org.uk .

We currently have over 300 members. There are a number of benefits in joining
HTDC including access to some of our provision and information about training and
funding opportunities.

HTDC - Support for Adult Social Care Providers

Thanks to funding from Hertfordshire County Council Adult Care Services and other
funders of HTDC, we are able to provide a range of support. The types of
organisations that can benefit from our support include:

Specialist frontline organisations providing residential or non residential social
care (NB some services are restricted to voluntary sector providers only)
Frontline organisations providing services in the community that can demonstrate
they provide an on-going benefit for adults with a social care need, and that this
forms the majority of their client base.
Infrastructure organisations that provide advice, support and services to the
voluntary sector including CVSs, Volunteer Centres, Umbrella Groups,
Community Centres

The support that HTDC can provide includes:

Advice & Guidance for Organisations - one of HTDCs team of qualified Learning
Champions will work with your senior management and/or trustees to undertake an
analysis of your organisation and identify ways in which you can improve
performance and/or achieve your goals and objectives. Potential solutions could
include identifying the development needs of your staff, volunteers and trustees, but
broader issues may be considered as well. For more information please contact
Amanda Rogers - amandarogers@rippleeffect.uk.com .

Training Courses a wide range of training courses is provided across the county
via funding from HTDC for voluntary sector organisations. These are in the main
short practically based courses for frontline workers, managers, volunteers and
trustees covering topics such as personal and communication skills, marketing and
fundraising, ICT skills, first aid, safeguarding, volunteer management etc. To view the
training available visit www.htdc.org.uk .

Page 122
Teacher Training ever since the new adult teaching qualifications were introduced
in 2008, over 500 tutors have been trained via HTDCs courses. Formerly known as
PTLLS, the foundation course in adult teaching practice is now called the Level 3
Award in Education and Training, and has improved progression opportunities. We
regularly run courses these last for 8-12 weeks, and have an excellent range of
providers who achieve impressive completion rates. Subsidised places on PTLLS
courses are available for private and voluntary providers and eligible staff of
Hertfordshire County Council. To find out more about this and/or to be on our waiting
list please contact htdcadmin@hertscf.org.uk .

Workforce Development Grants - HTDC manages a small grants programme on
behalf of HCC Health and Community Services. Voluntary and community
organisations providing adult social care can apply for grants of up to 2,000. The
funding can be used for either:
Learning and development of the organisations workforce
or
Development of the capacity of the organisation to deliver training and skills to its
workforce, to carers or to service users/clients
Applicants will initially conduct an Organisational Needs Analysis with one of HTDCs
advisors, who will also assist groups to complete and submit the grant application.
Contact htdcadmin@hertscf.org.uk for further information about how to apply.

Support for Training Providers HTDC has conducted a range of projects to help
build the capacity and effectiveness of voluntary sector training providers. These
have been carried out in partnership with Hertfordshire Adult and Family Learning
Services and Learn EAST. We have a range of resources available to assist
providers involved in the delivery of employability skills. We also monitor
opportunities for partnership bids. For further information contact
sarah.elliott@hertscf.org.uk .

www.htdc.org.uk HTDCs site was launched in December 2010 and has become
established as a valuable training portal for Hertfordshires voluntary sector. Use it to
help you find a training provider, a course or access information and resources.
There are categorised sections for specialist training and e-learning where you will be
able to find out about a range of training programmes that can be accessed by the
voluntary sector. Training providers who wish to promote their services to
organisations can do this via the HTDC website (the site now has over 5,500 users
annually and an average of 700 visits per month) contact
sarah.elliott@hertscf.org.uk for more information about the options available.

Contact Us

Sarah Elliott, Development Worker, HTDC

Tel: 01707 251351 E-mail: sarah.elliott@hertscf.org.uk

Foundation House, 2-4 Forum Place, Fiddlebridge Lane, Hatfield, AL10 0RN
Page 123

Herts Recovery,
Integration,
Training and
Education
Page 124
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About Us

The Recovery and Integration, Training & Education (R.I.T.E) service offers effective and
responsive training to the Mental Health and Substance Misuse workforce, service users and carers
in Hertfordshire. To meet your training needs Herts R.I.T.E. offers flexible solutions including;

Courses aimed at staff across various disciplines at all levels
Courses providing useful skills for service users and carers
Calendared sessions at locations across the county
e-Learning
Bespoke courses created according to your requirements
In-house sessions delivered at a time and location that suits you

We are commissioned by the J oint Commissioning Team (PCT' and HCS) and delivered by a
Consortium of three local charities: Druglink, Mind in Mid Herts & Herts Mind Network; underpinned
by consultation with all stakeholders directly and indirectly engaging service user and carer groups.

We carefully evaluate our services, report our findings and respond to the feedback we receive. We
aim to constantly evolve and improve our service in order to deliver the most effective training
possible.

Membership

In order to attend Herts R.I.T.E. courses and register for our e-Learning courses you first need to
become a member. Signing up online is quick and free. J ust follow these steps;

1. Go to www.hertsrite.co.uk
2. Look for the Booking & Membership option on the silver bar.
3. Hover over this menu option and a drop down menu will appear, select the Membership option.
Complete the form using the guidance notes to receive a unique Herts R.I.T.E. ID

Contact Us

If you would like to receive a full copy of the Spring Training Brochure, book training places or be
added to the mailing list to be kept up to date with the latest information, please contact us:

Web www.hertsrite.co.uk
Call 01442 254662
Email info@hertsrite.co.uk

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Training Delivery

Herts R.I.T.E. have a number of training delivery options, so you can receive training that
best meets the needs of yourself and your staff.

Calendared

These sessions are held throughout the year, in locations across Hertfordshire. Please see
our website for more information.

In-House

If you have 10 or more attendees plus a room that can accommodate a training session we
can deliver training to your staff in-house.

Hosting

If you would like the convenience of in-house training and have a room to accommodate a
training session but do not have a minimum of 10 attendees we can still deliver training in-
house. You can either host a session with another organisation or we can promote the
session and find the additional attendees for you.

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Course List

A

Alcohol Awareness
Alcohol Misuse & Older People
Anger, A Practical Approach to
Coping With
Anger, Understand and Manage
Antenatal and Postnatal Mental
Health Concepts and Approaches
Anxiety, Managing
Anxious People, Practical Skills for
working with
Assertiveness Skills for Social
Workers

B

BBVs & Safer Injecting

C

Cannabis
CBT 1
CBT 2
CBT 3
CBT 4
CBT for Anxious People
CBT for Depressed People
Childhood Messages and the Impact
on Parenting
Confidentiality
Counselling Skills, Introduction to

D

Depressed People, Practical Skills for
working with
Domestic Abuse
Drug Awareness

E

Eating Disorders
Effective Listening

L

Life Story Work

M

Managing Change
Mental Health & Diversity
Mental Health Awareness
Mindfulness

N

Neuro-Linguistic-Programming &
Recovery, Introduction to

O

Overdose & Safer Injecting

P

Personality Disorder (Three Part)
Protecting Mental Health &
Emotional Wellbeing

R

Recovery Principles & Practice
Recovery Star
Relapse Prevention

S

Solution Focused Brief Therapy 1
Supporting Recovery from Childhood
Sexual Abuse

T

Think Family
Transactional Analysis 1

W

Working with Angry Clients: For
Counsellors
Working with People who appear to
be Stuck
Working with People who Self Harm
Work-Life Balance and Wellbeing

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Alcohol Awareness

The aim of this course is to assist staff with limited alcohol experience, to enhance their understanding and
provide suggestions for best practice when working with service users.

Target Audience: This course is suitable for staff with alcohol misuse experience, including new starters,
support staff, housing staff and anyone interested in improve their knowledge in the field.

Learning Outcomes:

To develop a broader understanding of alcohol
To gain an overview of the psychological and physical effects
To explore best practice and improve confidence when engaging with people experiencing alcohol
misuse problems
To understand the range of services and interventions available

Alcohol Misuse & Older People

The course has been designed to raise the awareness for care staff and care service providers where older
people who may be abusing alcohol.

Target Audience: Staff and care service providers who work with older people.

Learning Outcomes: To understand:
Statistics for over 65s and their drinking
Attitude and Perception
Alcohol units and unit content
The hidden signs and symptoms of older people using alcohol
Alcohol induced dementia
Investigating, engagement and management of older people where alcohol is a factor
Supporting people and case studies
Eviction issues and the process

Anger, A Practical Approach to Coping with

This course follows on from Understand and manage anger. It looks at different conflict styles, effective
listening and assertive behaviour when confronted with angry or difficult people.

Target Audience: Anyone who works with angry and challenging people.

Learning Outcomes:
Identify active listening skills
Understand how to deal with criticism
Develop assertive behaviour
Name strategies for managing angry and difficult people

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Anger, Understand & Manage

This course will help you to understand the physiology of anger, dispel some myths
about anger, identify the signs of anger in your self and others, recognise various styles of anger, and look
at different behaviour styles.

Target Audience: Anyone interested in understanding the basics of anger. Although not mandatory, this
course is recommended before attending Anger, A practical approach to coping with.

Learning Outcomes:
Recognise your own response to anger
Name the 5 anger styles
Differentiate the 3 types of behaviour: aggressive, passive and assertive

Antenatal & Postnatal Mental Health Concepts & Approaches

This course provides an overview of antenatal and postnatal depression. Subjects covered will include:
causes; prevalence; risk factors, symptom recognition and management and supportive strategies.

Target audience: This course would be useful for any professional working with women and their families
during pregnancy and the first year after birth
Learning outcomes:
Identify risk factors for AN/PN depression
Describe signs and symptoms
Be familiar with current screening methods
Increased awareness of national and local guidance
Develop transferable skills in communication and support
Identify referral pathways and sources of national/local support networks

Anxiety, Managing

This course is best delivered as an in-house session where details can be provided regarding the
audience. This course will be tailored to suit the needs of each group.

Target Audience: This course can be tailored to any audience.

Learning Outcomes:
Recognise what starts and maintains anxiety
Understand the link between thoughts, moods and behaviours
Identify strategies to cope with anxiety
Develop problem solving skills

Anxious People, Practical Skills for Working with

This course will focus on practical strategies and help you develop the tools and techniques necessary for
aiding individuals in the recovery from anxiety.

Target Audience: Carers and staff

Learning Outcomes:
Overview of anxiety disorders, symptoms and causes.
Exploration of anxiety management tools and techniques.
Practical strategies for engaging with individuals and supporting their recovery from anxiety.
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Assertiveness Skills for Service Users

To understand how assertiveness allows you to express your own needs, wants and
feelings in a constructive way.

Target Audience: .Service users, volunteers, key workers

Learning Outcomes:
Define the term assertiveness
Determine your usual type of relating
Identify misconceptions about assertiveness
Differentiate between passive, aggressive and assertive language and behaviours

BBVs & Safer Injecting

The course outlines what Blood Borne Viruses are, how and why they are transmitted between users, how
to reduce the overall risk of transmission, the risks associated with poor injecting practices, how and why it
is important to inject in a safe way and the procedures for testing and being inoculated against BBVs.
Understanding these risks will enable you to advise any service users that you work with on how they can
keep themselves and others safe whilst injecting.

Target Audience: This course is suitable for staff with limited knowledge on BBVs and Injecting, front-line
staff working with injecting service users, new starters, volunteers and secondary professionals.

Learning Outcomes: To understand:
What BBVs are and how they can be transmitted
How to reduce the risk of BBV transmission
The risks associated with poor injecting
How to reduce risks when injecting drugs
Testing and Inoculations

Cannabis

This course looks at the harms associated with Cannabis use as well as how to recognise a Cannabis
user, how to support them and what treatment options they have available to them.

Learning outcomes:
To understand the physical, psychological and social harms of smoking cannabis
To recognize the signs and symptoms of an overall cannabis user
To have an understanding of how cannabis affects the brain
Stages of addiction and the cycle of change
To be aware of the skills needed to support someone wanting to quit smoking cannabis
Treatment options available for a cannabis smoker

CBT 1

To understand the basic principles and concepts of Cognitive Behavioural Therapy and how they can be
helpful in tacking problems such as anxiety disorders, depression, post-traumatic stress disorder, eating
disorders, alcohol and drug misuse.

Target Audience:
This course is suitable for those who have attended the Introductory and Intermediate courses.

Learning Outcomes:
To recognise how thoughts and feelings relate to behaviour, and how this might contribute to
problems in life.
To identify some of the distinctive features of the CBT approach.
To examine the effectiveness of CBT in promoting good mental health.
To understand the practical ways that CBT can improve a persons state of mind on a daily basis.
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CBT 2

This course builds upon the knowledge and skills gained in the introductory course and precedes the
Advanced course.

Target Audience:

Learning Outcomes
Recognise the impact that causal thoughts have on moods and behaviours
Explore behavioural techniques to challenge causal thoughts
Explore cognitive restructuring
Name strategies to maintain new beliefs

CBT 3

This course builds upon the knowledge and skills gained in the Introductory and Intermediate courses.

Target Audience:

Learning Outcomes
To recognise the importance of anxiety hierarchy
To understand cognitive dissonance
To name concepts that reinforces new beliefs

CBT 4

This interactive course will allow you to practice techniques already explored in previous courses, including
identifying core beliefs. We will look at the obstacles to change and practice ways to overcome this and
stay focused.

Learning Outcomes

To understand the importance of concentration in overcoming emotional issues
Identifying strategies to direct and redirect attention and concentration
To practice identifying core beliefs

CBT for Anxious People

This course will explore specific CBT concepts and interventions to aid individuals in the recovery from
anxiety.

Target Audience

This course is suitable for delegates that have attended previous CBT courses

Learning Outcomes

Identify and assess symptoms of anxiety
Understand how anxious people think
Explore strategies to combat anxiety

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CBT For Depressed People

This course will explore specific CBT concepts and interventions to aid individuals in the recovery from
depression.

Target Audience
This course is suitable for delegates that have attended previous CBT courses.
Learning Outcomes

Identify and assess symptoms of depression
Understand how depressed people think
Explore strategies to combat depression

Childhood Messages & the Impact on Parenting

To assist staff and volunteers to have a greater understanding of how childhood experiences and
behaviours can be transferred to the next generation

Target Audience:
Anyone working with parents and main carers.

Learning Outcomes:
To develop a greater understanding of how a child experiences behaviours from their main carers
and how this impacts on their own parenting behaviours
To explore the perceived messages children receive
Practical ways to address observations with the main carer/parent and how to bring in alternative
ways to parent

Counselling Skills, Introduction to

10-week Introduction to Counselling Skills course, accredited by the Counselling and Psychotherapy
Central Awarding Body.

Target audience: This course is open to all, however, as an accredited course, those who wish to attend
must be aware of the following;
- there is compulsory coursework to be completed between sessions
- a certain amount of appropriate disclosure is required, if you have any concerns about this and would like
to discuss it further please Contact Us.

Learning outcomes:
Work within the limitations of the helping role
Establish boundaries for helping work
Communicate empathic understanding
Focus on the helpees agenda
Understand the importance of self awareness in helping work
Use listening and responding skills
Use review and feedback to develop initial counselling skills

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Confidentiality

To understand the need for confidentiality, what the limits of that are and how
confidentiality can be breached. This course is best delivered as an in-house session where details can be
provided regarding the audience. This course will be tailored to suit the needs of each group.

Target Audience: This course can be tailored to any audience. May be particularly relevant for those
working or volunteer working for organisations dealing with people and service users

Learning Outcomes: By the end of the course the learner will be able to:
Define the term confidentiality
Establish the exceptions to confidentiality
Name the basic principles of the Data Protection Act
Identify best practice regarding confidentiality
Explore issues and dilemmas linked to maintaining confidentiality

Depressed People, Practical Skills for Working with

This course will focus on practical strategies and help you develop the tools and techniques necessary for
aiding individuals in the recovery from depression.

Target Audience: Carers and staff

Learning Outcomes:
Get an overview of depression,
Understand symptoms and causes.
Look at practical strategies for engaging with clients and supporting their recovery from
depression

Domestic Abuse, Understanding & Working with

This course will equip participants to recognise the signs of abuse in relationships and to understand the
reasons that people can stay in dangerous situations. It will also provide you with practical suggestions
should you be confronted with such a situation.

Target Audience Open to all
Learning Outcomes
To explore the cycle of violence
To identify signs of abuse and abusive relationships
To investigate common myths about domestic violence
To explore what to do in situations of domestic violence

Drug & Alcohol Awareness

The aim of this course is to assist staff with limited drug experience, to enhance their understanding of a
variety of substances and provide suggestions for best practice when working with service users.

Target Audience: This course is suitable for staff with limited substance misuse experience, including new
starters, support staff, housing staff and anyone interested in improve their knowledge in the field.

Learning Outcomes:
To develop a broader understanding of drugs
To gain an overview of the psychological and physical effects
To explore best practice and improve confidence when engaging with people experiencing substance
misuse problems
To get a basic knowledge of overdose, polydrug use and blood borne viruses
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Eating Disorders, Understanding & Working with

This course aims to develop an understanding and increased awareness of common eating disorders and
their effects, and to offer suggestions for interacting and working with sufferers

Target Audience

Service Providers, Staff, Carers

Learning Outcomes

To develop an understanding of common eating disorders.
To explore the possible effects an eating disorder can have on an individual.
To explore the possible effects an eating disorder can have on an individuals family.
To increase knowledge regarding best practice

Effective Listening

To understand how effective listening has a major impact on your job effectiveness, and on the quality of
your relationships with others; how it can establish positive working relationships with managers, clients, as
well as colleagues.

Target Audience:
This course is suitable for all staff, managers and volunteers; those wishing to improve communication,
enhance personal, professional and helping relationships and develop collegial relationships within
workplace teams.

Learning Outcomes:
To recognise how effective listening can reduce the frequency of interpersonal conflict and
increase the likelihood that conflicts can be resolved with a "win-win" solution.
To name barriers to effective listening.
To differentiate between 'active' and 'passive' listening.
To appreciate another persons perspective of a problem or situation and deal more efficiently with
their emotions.
To improve support for and rapport with co-workers, managers, and clients.
To establish underlying meaning in what others say.
To indentify body language, gestures, expressions, and other non-verbal clues to help you
understand what others are saying.

Life Story Work

The aim of this workshop is to introduce delegates to the benefits of working with life story books, when we
create a book of a life we begin to know the whole person their likes and dislikes we see what strengths,
talents were gained along the highs and lows of life. The book can open the doors of communication which
may have been lost helping us know the person not just the condition. At the end of the workshop you will
know how to introduce and implement life story books.

Target Audience:
This course is suitable for staff working with people with older people with dementia. The skills may also be
applied across other situations where individuals have difficulty communicating or remembering.

Learning Outcomes:
To understand the benefits of working with life story books
How to build a life story book
How to integrate life story work into practice

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The course begins with an exploration of the theories of Challenging Behaviours before engaging
delegates in exercises to practice safe and effective skills for managing these behaviours, including:

Rules and Responsibilities Unwritten Rules
Transference The Child Within
Choices Thoughts, Feelings, Behaviour, & Physiology
The Broken Record technique

Target audience:
These practical applications will be relevant to everyone who faces the challenges of unacceptable
behaviours in either personal or professional situations.

Learning outcomes:
An understanding of Behaviour Theory.
Terms of Reference for Challenging behaviour.
A range of practical approaches to the management of challenging behaviour.
How to keep safe in Challenging Circumstances.
Signposting to other useful courses

Mental Health and Diversity

To explore the area of equality and diversity within mental health, looking at the issues faced by
marginalised and minority groups. Particularly focusing on the issues, barriers and needs of Black and
Minority Ethnic (BME) communities in accessing mental health services. Allowing participants to actively
consider what they can do within their role to ensure that services are embrace and encompass difference.

Target Audience: This course is suitable for staff, managers and volunteers working within health, social
care and related areas, who have contact with those who have mental health issues. Particularly those who
come into contact with individuals from Black and Minority Ethnic (BME) and other marginalised
communities, who wish to broaden their knowledge of mental health and diversity.

Learning Outcomes:
To give a brief overview of mental health issues and their prevalence among minority groups.
To develop an understanding of equality and diversity in the context of mental health and mental
health services.
To understand the barriers and issues facing those from BME communities in terms of accessing
mental health services.
To look at the issues of stereotypes, assumptions, discrimination and stigma.
To explore what you can do to help engage minority communities.


To assist staff with limited mental health experience to enhance their understanding of common mental
health diagnoses and suggestions for best practice when working with service users.

Target Audience: This course is suitable for staff with limited mental health experience, including new
starters, support staff, housing and drug & alcohol workers.

Learning Outcomes:
To develop a broader understanding of what is meant by 'mental health'
To gain an overview of the symptoms and possible causes of common mental health problems,
including: Anxiety, Depression, and Schizophrenia
To explore best practice and improve confidence when engaging with people experiencing mental
health problems
To promote inclusion and challenge stigma
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Mindfulness

The aim of this workshop is to introduce mindfulness within the context of recovery and to offer experiential
learning in Mindfulness. By the end of the session delegates will be able to facilitate simple relaxation,
mindfulness and guided imagery exercises.

Target Audience: This course is suitable for all staff, managers and volunteers

Learning Outcomes:
To understand mindfulness in the context of recovery
To engage in mindfulness practice

NLP & Recovery, Introduction to

To explore how the concepts and strategies employed in NLP can support self-development and
strengthen recovery.

Target audience: Service users who are interested in taking their recovery to the next level. Carers &
staff who work with people wanting to move on and consolidate their recovery journey by developing self-
awareness through understanding how linguistic structures influence and direct our actions and course in
life.

Learning outcomes: To understand the basic concepts used in NLP with a view to utilising them in your
own life or using them to help people progress in their recovery.

Overdose & Safer Injecting

This course is designed to provide participants with the fundamental knowledge and life saving information
they needed in order to initially understand why people overdose, breaking down misconceptions, looking
at viruses that can be transmitted through unsafe injecting practices and how to cope with someone in the
event should an overdose occur.

Target Audience:
Service users and Carers; Staff and volunteers of organisations who work with service users; Health,
Social Care and related staff.

Learning Outcomes:
The risks associated with overdose
The myths surrounding overdose
Blood Borne Viruses and the risks associated with poor injecting
What to do in the event of an overdose and how to reduce the risks of overdose
Prevention and harm reduction
Poor injecting techniques
Safer injecting techniques

Personality Disorders (Three Part)

Session one offers an introduction to Personality, and Personality Disorders. Session two then allows us to
explore challenges of working therapeutically with people with personality disorder and risk behaviour. The
third day will be an interactive session with a strong reflective element. Information covered in the previous
2 sessions will be reinforced and the practical implications for clinical practice considered. Attendees will be
encouraged to bring examples of clinical practice to explore in the group
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Target audience:
Professionals in the health and social care sector.

Learning outcomes:

PD1
Greater understanding of personality
Increased awareness of different types of personality disorders
An overview of possible contributing factors to the development of personality disorders
Attitudes and preconceptions and how these impact on therapeutic relationships

PD2
How can we work more effectively both individually and as team.
Understanding the possible psychological processes such as splitting, transference, counter
transference and boundary violations.
Tips on effective working and relationship building.
An overview of treatment options.
Coping suggestions for clinicians.
Self harm/impulsive behaviour and management of risk.

PD3
An opportunity to have reflection of own clinical practice and your own teams approach of working
with people with a personality disorder

Protecting Mental Health & Emotional Wellbeing

Helping staff to consider how they can protect their mental health and general wellbeing. Using everyday
strategies grounded in the latest psychological theory and research to aid your wellbeing and promote
recovery. As staff working in the mental health, drug and alcohol and social care sectors it is important that
you look after your own wellbeing so that you can adequately support service users. Therefore, it is
important to consider how you can effectively balance your work and home life and protect your wellbeing.

Target audience: This course is suitable for staff, managers and volunteers working within health, social
care and related sectors. Who wish to look at how to improve their work-life balance and in turn their
emotional health and well-being.

Learning outcomes:
Look at and explore the concepts of mental health and wellbeing and what they mean to you.
To help you consider ways to manage your stress levels.
Explore contemporary research into coping strategies and styles looking at how to move from an
avoidant to an active coping style.
To give a brief overview of what work-life balance is and the effect that conflict between work and
home life can have on emotional wellbeing and health.
Helping you to consider your work-life balance exploring how enhancing work-life balance can
have a positive effect on personal wellbeing and the importance of boundaries

Recovery Principles & Practice

This course explores the meaning, key themes and stages of recovery. It offers practical strategies to
support people on their journey of recovery.

Target Audience: Support workers, project workers, MH workers, volunteers, service users.

Learning Outcomes:
To recognise the principles of recovery
To understand the 5 stages of recovery
To appreciate the importance of effective listening in recovery
To list Ten Top Tips for Recovery Oriented Practice
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Recovery Star

This is an opportunity to engage with both the theory and broad range of practical applications of the
Recovery Star. We will engage you in both understanding the technical details and then using group work
and role play to test that understanding.

Target Audience: This course is aimed at staff from a range of professional disciplines who wish to
augment their skill and knowledge base, particularly practitioners from both social and health care
organisations in the statutory and third sector.

Learning Outcomes: To provide you with the necessary competences to apply this tool in your work
settings.

Relapse Prevention

The aim of this course is to assist staff in recognising the signs of relapse, its causes, and provide
suggestions for best practice when working with service users.

Target Audience: Open to all

Learning outcomes:
To understand the term relapse and what causes it to occur
To be able to Identify changes, triggers, barriers and potential warning signs
Be aware of the relapse prevention model
High risk situations and preventative factors
To be able to demonstrate what to do if a relapse occurs and how to manage it


To understand how to focus more on solutions rather than problems. Recognising that problems dont
happen all the time, and how to build small successes from this.

Target Audience: Key workers, staff, counsellors and volunteers dealing with service users/clients.

Learning Outcomes:
Name basic assumptions of SFBT
Identify the aim of questioning in SFBT
Recognise the importance of scaling


Developing on the ideas introduced in SFBT1, this course focuses on interviewing and language skills.
There is a strong interactive element to the course, with emphasis on practising the skills learned

Target Audience

Delegates that have previously completed Solution Focused Brief Therapy 1

Learning Outcomes

To identify useful language skills
To understand and practice the interviewing activities in the beginning stages of the solution
building process

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Further developing Solution Focused Brief Therapy 1 and Solution Focused Brief Therapy 2, this
interactive course will allow participants to recognise and practice forming effective goals and ways to
measure their achievement

Target Audience

Delegates that have previously completed Solution Focused Brief Therapy 1 and 2.

Learning Outcomes
To understand and practice the characteristics of well formed goals
To explore progress/exceptions

Supporting Recovery from Childhood Sexual Abuse

This course is designed to convey evidenced and current approaches to support individuals to recover from
childhood sexual abuse. There will be a mix of formal presentations to present methodology and interactive
exercises to engage attendees in enhancing their practice. The half day is rooted in understanding the
impact of abuse and its features and characteristics, and looking at the detail of practitioner tasks.

Target Audience:
Practitioners from health and social care organisations from the statutory and third sectors.

Learning Outcomes: The aim of the course is to develop insight and understanding and to enhance the
skills set of practitioners.

Think Family

This course is an introduction to the Think Family initiative providing fundamental knowledge and
understanding to the ethos as a whole, looking at the Think Family background, who initially created it and
why it was imperative that it was introduced.

Target Audience:
Health, Social Care and related staff
The Police and the probation service
Staff and volunteers of organisations who have contact with parents or families
Carer groups, organisations and individuals working either with parents or families

Learning Outcomes:
To fully understand the Think Family culture
Understand why it needs to be embraced
Best practices to adopt
How participants can include Think Family into their own everyday working practice


Target Audience -useful for anyone and everyone who wants to improve communications

Transactional Analysis (TA) is a theory of personality and this course will explore the basics of the model,
which can be used to explain communication and relationships. The course will give you the tools to help
identify what goes wrong in communication and how to interact for a better outcome: to better understand
yourself and improve communication with others.

Learning Outcomes:
To identify the characteristics and behaviours of the ego states
To differentiate between complementary, crossed and ulterior transactions
To recognise how ego states contribute to communication
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Building on Transactional Analysis 1, this course expands on Ego States to look at how people get
attention, and how we decide on a life plan early in childhood.
Target Audience Delegates who have completed Transactional Analysis 1
Learning Outcomes
Identify the life positions
Recognise the importance of life scripts
Understand the role of strokes

Building on Transactional Analysis 1 and Transactional Analysis 2, this course develops the concept of life
plans and further explores the ways in which people play out their scripts and the games they engage in to
ensure their reward or payoff
Target Audience:
Delegates that have completed Transactional Analysis 1 and 2
Learning Outcomes:
Explore games and their purpose
Understand how the drama triangle works

Working with Angry Clients: For Counsellors

This course will help counsellors recognise clients who express anger implicitly and identify strategies to
manage it.

Target Audience: Counsellors and trainee counsellors.

Learning Outcomes:
To recognise anger in the therapeutic relationship
To list behaviours of passive-aggressive people
To identify strategies to manage anger in the therapeutic relationship

Working with People who appear to be Stuck

To engage attendees to consider the merits of moving away from compliance and towards concordance.
This shift is key to a practitioner being able to facilitate a readiness to change. There will be a mix of formal
presentations and interactive exercises designed to get into the DNA of why some people recover and
others remain stuck.
Target Audience: Practitioners from health and social care organisations, from both statutory and third
sectors.
Learning Outcomes: To better understand why some people remain stuck despite our best efforts, and
the approaches that can be deployed to release their potential and invite them to lead more autonomous
lives

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Working with People who Self Harm

This course aims to develop an awareness and understanding of this often misunderstood issue. To
explore how self-harm is usually a coping strategy which people may have developed as a way of
expressing or relieving the intense and overwhelming feelings and emotions.

Target Audience: This course is for anyone coming into contact with people who self-harm. Also for those
who wish to improve their skills and knowledge, and feel more confident in supporting those people who
self-harm

Learning Outcomes:

Recognise what self-harm is
Understand some of the reasons why people self-harm
Understand the difference between self-harm and a suicide attempt
Effective communication
Consider helpful and unhelpful responses to people who self-injure.
Explore the impact of self harm on individual, family and society

Work-Life Balance and Wellbeing

This course aims to develop an awareness and understanding of this often misunderstood issue. To
explore how self-harm is usually a coping strategy which people may have developed as a way of
expressing or relieving the intense and overwhelming feelings and emotions.

Target Audience: This course is for anyone coming into contact with people who self-harm. Also for those
who wish to improve their skills and knowledge, and feel more confident in supporting those people who
self-harm

Learning Outcomes:

Recognise what self-harm is
Understand some of the reasons why people self-harm
Understand the difference between self-harm and a suicide attempt
Effective communication
Consider helpful and unhelpful responses to people who self-injure.
Explore the impact of self harm on individual, family and society

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Other Training
Contacts
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Carers in Herts

The Carer Trainer Unit

Carers in Hertfordshire has developed the Carer Trainer Unit which is committed to
increasing carers opportunities to be involved in the planning and delivery of training
courses within health and social care in order to assist organisations in delivering
carer friendly practices.

Carers as trainers

Trainers in the health and social care environment are increasingly aware of the need
to have carer and user elements in their training. They are often enthusiastic about
involving carers in the planning and delivery of training. They see carers telling their
own personal stories as being a unique teaching tool. Where carers can speak about
their own experience in relation to specific areas and show examples of good
practice, or explain what they would see as good practice, this is particularly
beneficial. The involvement of carer trainers in training aids trainees understanding of
carers and stimulates them to consider the issues involving carers within their own
organisations.

Aims

The central aim of the Unit is to have an input in training across all care groups. It
aims to train carers to become carer trainers who are confident to speak to paid
staff primarily in the health and social care arena. Thereafter it seeks to provide
them with opportunities to train in order to foster improved relationships between
carers and workers in health and social care and have an influence on the services of
those they care for.

Structure

The Carer Trainer Project Worker works with Commissioning agencies to provide
suitable carer trainers to meet their requirements. They are normally charged at a
rate of 10 an hour for carer trainers planning, travelling and training time (this goes
entirely to the carer trainer). Also their travel expenses need to be met. Full details
are available in the Units Payment and Reimbursement Policies.

Training to become a carer trainer

Carers hoping to become carer trainers typically attend training that takes place over
three days culminating with them doing a ten minute presentation about their caring
role. Carers that satisfactorily complete their training can become carer trainers.

Who we train

Currently carer trainers are supporting the induction and training of social care
workers and some front line staff in local authorities. They are also involved in the
training of social work students at the University of Hertfordshire and primary and
secondary care NHS workers.

Shirley Scott, Carer Trainer Project Worker is available to discuss your training
needs on 01992 586969. Her email is: Shirley.scott@carersinherts.org.uk
Page 146

Viewpoint Mental Health Training

PURPOSE
Viewpoints purpose is to use the views and expertise of people
who use mental health and drug and alcohol services in
Hertfordshire to bring about change for the better. It started as a
project run by the local Mind associations and gained independent
status as a charity in 2003. With 9 members of staff and 600
members, Viewpoint has considerable influence over the
development and monitoring of services.

USERS VIEWS
Forums are held across the county to gather service users views
which are fed to the appropriate service providers. Viewpoint
members also contribute to focus and steering groups and
consultations. For example, users of drug and alcohol services
have been involved at the onset and through out the process of the
redesign of the treatment system. Mental health service users are
contributing to the redesign of their services as well as being
involved in the review of Hertfordshires Accommodation Strategy.

TRAINING
Viewpoint designs confidence building and presentation skills
courses which leads to service users providing training on courses
for the police, probation staff, housing associations, mental health
professionals, clergy, schools and drug and alcohol agencies.
Viewpoint has also produced a DVD, Dealing with mental illness,
for employers.

NEWSLETTER
A newsletter is produced seasonally containing service users
stories of recovery, artwork and poetry as well as items of support
and opportunities to get involved. Copies are sent to Viewpoint
members as well as every mental health and drug and alcohol
service provider in the county, GPs, libraries and Citizen Advice
Bureau.

Page 147

Service user involvement has to be meaningful and not just a tick
box exercise, says Chief Executive, Leslie Billy. By maintaining
our independence we can facilitate a range of pathways to enable
this to happen.

FOR MORE INFORMATION PLEASE CONTACT

VIEWPOINT
56 Bridge Road East
Welwyn Garden City
Herts
AL7 1J U

01707 328014
info@hertsviewpoint.co.uk
www.hertsviewpoint.co.uk

Page 148

Training Portfolio

Most Viewpoint training courses are designed and delivered by those with a
lived experience of mental ill health / drug & alcohol misuse.
This puts us in a unique position as we offer training that is reflective,
authentic and experiential.

We are able to provide in house training, whole days, half days or short sessions
of most of the courses we provide. Prices on application. Course outlines on
application.

Bipolar Disorder / Depression / post natal illness / Psychosis / Self Harm
We have delivered training sessions to various professional staff, including college staff,
charity workers, pastoral workers and housing support staff.

Confidence Building Courses (6 8 sessions)
Viewpoint has delivered confidence building courses to service users of mental health
and drug/ alcohol services. We have also worked with NHS Enhanced Primary Mental
Health Services (EPMHS) clients and volunteers from local organisations.

Impact of substance misuse on the whole family
We have led short sessions on this topic to staff affiliated with the Herts Safeguarding
Childrens Board.

Involvement Training
This was developed to help support service users to engage meaningfully at statutory /
third sector meetings, panels and groups. It is also to help people to develop self-
organised service user groups.

Lived experiences & recovery
We have service user trainers that can talk about their own experiences of self-harm,
suicidal ideation, depression, OCD, drug & alcohol misuse, post natal depression,
personality disorder, gender identity disorder, psychosis, bipolar disorder, bullying and
socio-cultural factors.
Our service user trainers also work with mental health nursing students at the University
of Herts and Approved Mental Health Practitioners to deliver training from the user
perspective.

Mental Health & Spirituality
Viewpoint designed a day conference for pastoral workers of Churches Together in
Stevenage / Hitchin. We have also delivered shorter sessions to clergy members from
various churches.

This is the most popular request we get and we have trained police staff, housing support
staff, school students and school / college staff, carers, charity workers and volunteers.
Page 149

Mental Health First Aid
This is a two day nationally recognised course teaching techniques and awareness to
staff / service users or carers who may come into contact with people who could become
acutely mentally unwell.
We can run the course at Viewpoint or in house for organisations.

Pre Peer Mentoring courses
Viewpoint is committed to running courses which offer support and training for service
users considering undertaking a mentoring or volunteering role.

Presentation Skills
This was developed for service users. We can run a days training or a short course on
how to talk in public about your lived experience of mental ill health / drug & alcohol
addiction. Techniques for public speaking with confidence.

Relaxation
We have run sessions on breathing, gentle exercise, meditation, visualisation and
positive affirmations for service users.

Suicide & Risk
Viewpoint trainers have worked with the University of Herts to deliver sessions on suicide
risk and awareness for staff of Herts Partnership NHS Foundation Trust (HPFT).

Transgender Journey
Day and short sessions delivered to a wide variety of staff wanting to understand and
support those who are transitioning and to gain knowledge of the process and journey of
such individuals.

I thought the training was great and apart from helping to remove stigma its
made me feel more capable and comfortable when dealing with people who
experience mental illness
(Police officer)

Much more relevant than listening to experts. Service users are the experts.
Engaging and thought provoking, would have liked a longer session!
(College staff)

Page 150
Social Care Institute for
Excellence
(SCIE)

The Social Care Institute for Excellences (SCIE) mission is to identify and
spread knowledge about good practice to the large and diverse social care
workforce and support the delivery of transformed, personalised social care
services.

They provide online resources such as e-learning programmes, good practice
frame works and videos of innovation in practice.

For more information go to: www.scie.org.uk

You can also visit Social Care Online.
This is a portal to the UK's largest collection of information on social work and
social care and is a product of SCIE
For more information go to: www.scie-socialcareonline.org.uk

Page 151
Skills for Care

Skills for Care is the strategic body for workforce development in adult social care in
England. They are an employer led authority on the training standards and development
needs of more than 1.6 million adult social care staff in England providing over 25 million
in funding to support improved training and qualifications for managers and staff.

The vision - 'creating expertise in social care'

Skills for Care will do this through our mission of:
Supporting employers
Engaging people
Setting standards
Developing skills
Building careers
Gathering evidence
Influencing policy

Skills for Care provide information on:
Common Induction Standards
Management Induction Standards
Apprenticeships
QCF
National Occupational Standards
Care Ambassadors
Continuing Professional Development
New Types of worker

The National Minimum Training Standards cover:
The roles of the Healthcare Support worker and Adult Social Care Worker
Your Personal Development
Effective Communication
Equality, diversity and inclusion
Duty of Care
Safeguarding
Person-centred care and support
Health and Safety
Handling Information
Infection prevention and control

They also provide resources and reports supporting national strategies such as the
National Dementia Strategy.
For more information go to: www.skillsforcare.org.uk
To contact the regional office please call 01582 834691or email
eastern@skillsforcare.org.uk

NMDS-SC Online Helpdesk
To contact the NMDS-SC online helpdesk please call 0845 873 0129 or email
nmds@skillsforcare.org.uk
Page 152
BILD

About BILD

BILD is the British Institute of Learning Disabilities. We want people with learning
disabilities to be valued equally, participate fully in their communities and be treated with
dignity and respect.

Our services help develop the organisations who provide services, and the people who
give support.

That way we play a part in making sure people are supported with dignity and respect
and can make choices and decisions about their lives.
We make sure BILD members get the latest news in learning disabilities.

We also campaign for proper funding for support for people with learning disabilties and
their family carers, and against bad practice as witnessed at Winterbourne View.

BILD Services:

Whether you are an organisation or an individual, our services - and our experience in
learning disabilities - can help support your development.

Like you, we want people with learning disabilities to be valued equally, participate fully in
their communities and be treated with dignity and respect.

We use our training and qualifications, our events and conferences, our books and
journals, as well as the information we provide to our members, to help spread good
practice. We put people with learning disabilities and family carers at the centre in all our
work.

That way we play a part in making sure people are supported with dignity and respect
and can make choices and decisions about their lives.

Contact BILD

Below are contact details for everyone at BILD. You can contact BILD staff on the main
telephone number: 0121 415 6960 or their direct line if they have one - see below. All
BILD staff can be contacted by email, just click on their name.

By post:
BILD
Birmingham Research Park
97, Vincent Drive
Edgbaston
Birmingham B15 2SQ

By telephone: 0121 415 6960
By email: enquiries@bild.org.uk
By fax: 0121 415 6999
For More information go to: www.bild.org.uk
Clinical Practice Placements
We ofer clinical placements for qualifed doctors,
nurses, allied health care professionals, student
nurses and medical students wanting to fnd out
more about hospice care.
Places are booked early so please contact
education@stfrancis.org.uk for more details about
how to apply.
Dying to be a Doctor
24th June and 3rd July: 1800 - 2100
Twice a year we ofer an evening with the multi
professional team and expert patients for aspiring
doctors and health care professionals (e.g. year 11
and 12) to come and fnd out more about holistic
health care.
To fnd out more or to book your place contact
education@stfrancis.org.uk
Care Home End of Life Education
We ofer a comprehensive programme of practice
based end of life education for care homes and
domiciliary care agencies. This includes the
highly evaluated NHS Health Education East of
England ABC programme combined face to face
and eLearning, mentorship in practice, champion
workshops and train the trainer to sustain in your
work place.
End of Life Champion Workshops
11th March: 0930 1630, 5th Nov: 0930 1630
ABC Celebration Conference
14th May: 0900 1245
Train the Trainer Champions
2nd April: 1400 - 1630
For Specifc Care Home Education Queries:
Friday Cofee Mornings (1030 1200)
Open morning to the general public
31st Jan
28th Feb
28th Mar
25th Apr
30th May
27th Jun
25th Jul
29th Aug
26th Sep
31st Oct
28th Nov
Walnut Communications Skills programme
for those living with cancer:
For details contact education@stfrancis.org.uk
Schwartz Center Rounds
4th Mar: 1430 - 1530
3rd Jun: 1930 - 2030 (1900 Light Refreshments)
8th July: 1430 - 1530
9th Sep: 1230 - 1330
2nd Dec: 1700 - 1800 (1630 Light Refreshments)
Think Tanks
11th Mar: 1215 - 1315 29th Apr: 1430 - 1530
22nd May: 1215 - 1315 12th Jun: 1430 - 1530
1st Jul: 1215 - 1315 25th Sep: 1430 - 1530
7th Oct: 1215 - 1315 13th Nov: 1430 - 1530
18th Dec: 1215 - 1315
Continuous Professional Development
Athens Training
Clinical E learning
Care Refection
Journal Club
Clinical Audit & Research
Social Media for Nurses
Monthly Think Tank
Research Interest Forum
Hospice Ambassadors
Update
Clinical Skills and Competencies
Art and Science of
Palliative Nursing
Adult Basic Life Support
and Patient Group
Directives
Blood Transfusions
Catheterization
Clinical Supervision
The Competent,
Confdent, Thinking HCA
IV Ports
Syringe Pumps
The Hospice of St Francis,
Spring Garden Lane, Of Shootersway,
Northchurch, Berkhamsted, Herts. HP4 3GW.
Tel: 01442 869566 0r 01442 869550
Email: education@stfrancis.org.uk
Twitter: @learnstfrancis
Charity No: 280825 Company Number: 1507474
Proud to be part of the West Herts End of Life Education
Collaboration Group (Hospice of St Francis, Peace
Hospice Care, Rennie Grove Hospice Care, Hertfordshire
Specialist Palliative Care Team)
www.stfrancis.org.uk
I have nothing but admiration for
the speakers tonight. Each spoke
passionately about their dealings with
death being all around them in their daily
working life. The following discussion was
moving and inspirational. I left feeling
enriched and full of admiration for the
speakers and organisers! A very
rewarding evening. Thank you!
Clinical
Education 2014
Page 153
Welcome
Welcome to the Hospice of St Francis 2014
Clinical Education programme. We provide relevant,
accessible quality end of life education to our staf
and volunteers and our colleagues in health and
social care across the hospital, community, home,
and care home settings. As well as our planned
programme we also can provide bespoke sessions
in your work setting.
Contact us on: education@stfrancis.org.uk
Clinical Education Core Team:
Sarah Russell Director of Clinical Education and
Research, Community Engagement Lead
sarah.russell@stfrancis.org.uk
Twitter: @learnstfrancis
Jo Fernandes Practice Development Nurse
(In-Patient Unit) jo.fernandes@stfrancis.org.uk
Janet Willoughby Practice Development Nurse
(Care Homes) janet.willoughby@stfrancis.org.uk
Antonia Dean Lecturer Practitioner
antonia.dean@stfrancis.org.uk
Barbara Miller Clinical Audit Specialist Nurse
barbara.miller@stfrancis.org.uk
Janet Oates Education Coordinator
janet.oates@stfrancis.org.uk
Linda Harris Education and Community
Engagement Analyst
linda.harris@stfrancis.org.uk
Irene Petts Education and Data Analyst Volunteer
Victoria Moore Community Engagement Volunteer
Twitter: @engagestfrancis
Clinical Education:
These sessions are particularly for staf and
volunteers working at the clinical front line.
For more details about content, target
audience, timings and venue please contact:
Advance Care Planning, DNACPR &
Communication day
3rd March: 1300 - 1600,
25th June, 23rd Sept, 4th Nov: 0930 - 1230
Bereavement Care Level 2 and 3 day
Level 2: 20th March and 4th Sept: 1000 - 1300
Level 3: 27th May and 13th Nov: 1000 - 1300
Case Studies in Death Anxiety day
25th March: 0930 - 1300
Case Studies in Assisted Dying day
10th June: 1330 - 1630
Case Studies in Social Media for Clinicians day
Date to be confrmed
Communication Skills for Experienced Staf day
25th Nov: 0930 - 1300
Compassionate Communication day
26th March, 20th May: 0930 - 1230 or 1300 - 1600
Dementia and End of Life Care day
7th May: 0930 - 1300
Dementia & You Can Make a Diference Evening
21st January: 1700 - 1900 (at Peace Hospice Care)
I can do that: Teaching and Presenting! 2 days
4/5th February, 3rd/4th July, 1/2nd Dec: 0930 - 1630
Long Term Conditions and End of Life Care 1 day
11 December: 0930 - 1630
Metastatic Breast Cancer Care day
30th April: 0900 - 1300
Nutrition and End of Life Care 1 day
12th November: 0930 - 1600
Pain and Symptom Control 1 day
6th May: 0930 - 1630
Palliative Care Competency Programme 4 days
4th March and 1st April: 0930 - 1630
Venue: Rennie Grove Hospice Care
13th May: 0930 - 1630 and 3rd June: 0930 - 1700
Venue: Hospice of St Francis
Psychological Skills Level 2
2 day workshop over 3 days
13th March: 0930 - 1600
1st & 23rd April: 0930 - 1300
30 Sept: 0930 - 1600
9th & 23rd Oct: 0930 - 1300
Rehabilitation and Self-Management day
1 May: 0930 - 1300
Safeguarding Vulnerable Adults & Children/MCA
in End of Life Care day
11th March: 1400 -1700, 27th March: 0900 - 1200,
15th April: 1300 - 1600, 12th May: 1300 - 1600,
23rd June: 1300 - 1600
Supportive Care 60 Hours Course (Core 4 days)
10th Sept, 17th Sept, 24th Sept, 1st Oct: 0930 - 1600
Syringe Pump Symptomology day
16th July: 0930 - 1300
You Only Die Once: General Practitioner Evening
(Part of the National Dying Matters Week)
14 May: 1900 - 2100 (1830 Light Refreshments)
Page 154
Page 155

Useful
Information
Page 156
Page 157
Hertfordshire Homecare Workforce
Development Group

The Homecare Workforce Development group is made up of representatives of
Domiciliary care providers that serve the residents of Hertfordshire. Meeting on a
quarterly basis, the group forms a Learning and Development forum to discuss
and identify common and shared learning needs. The aim of the group is to
create a bespoke training programme specifically tailored for a Homecare
environment, addressing issues unique to the sector.

What is the result?

A range of training courses have been developed in partnership with Domiciliary
Care agencies. An example of the course topics that have been delivered to date
are as follows:

Diabetes Awareness
Multiple Sclerosis Awareness
Sensory Awareness
End Of Life Care
End of Life Care Train the Trainer
Parkinsons Disease
Specialist Dementia
HC420 Homecare Medication Form Awareness Workshop
HC420 Homecare Medication Form Train the Trainer

All courses are delivered during times to suit agencies needs

The group is scheduled to meet at Robertson House, Stevenage, on the
following dates:

21
st
May 2014
20
th
August 2014
19
th
November 2014
18
th
February 2014
(All meetings start at 13.45)

If you would like more information about the group, or to receive a copy of the
current training programme, please contact pvi.learning@hertfordshire.gov.uk

Page 158
Money Advice Unit

Please contact Money Advice Unit for
information about their training
calendar 2014 2015
01438 843456
E-mail mauadmin@hertfordshire.gov.uk

Quality training from the Money Advice Unit

Our trainers are experienced advisers who aim to deliver high quality training
courses, packs and materials.

All our courses are accredited with the Solicitors Regulation Authority (SRA)
and carry Continuing Professional Development (CPD) hours.

We ask participants for feedback after each course. We use this to develop
and improve future courses.

We monitor and review our training provision to ensure that we meet
consistently high standards. Please tell us how you think we can improve our
training.

Page 159
Safeguarding Adults from Abuse
Dignity in Care

The Dignity Challenge: A clear statement of what people can expect
from a service that respects dignity
1. Have zero tolerance of all forms of abuse
2. Support people with the same respect you would want for yourself or
a member of your family
3. Treat each person as an individual by offering a personalised service
4. Enable people to maintain the maximum possible level of
independence, choice and control
5. Listen and support people to express their needs and wants
6. Respects peoples right to privacy
7. Ensure people feel able to complain without fear of retribution
8. Engage with family members and carers as care partners
9. Assist people to maintain confidence and a positive self esteem
10. Act to alleviate peoples loneliness and isolation

For more information visit: www.dignityincare.org.uk
Do you have reason to believe an adult may be at
risk of suffering abuse or neglect?

If you do, you should make a referral to Health and
Community Services by calling the Customer Service
Centre
0300 123 4042

The main forms of abuse in adults are:
Physical
Emotional
Sexual
Neglect
Financial
Psychological
Institutional
Discriminatory

Details of the types of abuse are set out in Appendix 2
Hertfordshire Safeguarding Adults from Abuse
Procedure

If you are unsure if a referral is appropriate, you should
discuss your concerns with your manager or the
Safeguarding Adults lead within your organisation.

If the vulnerable adult needs immediate protection you
should inform the Police (999).
All safeguarding concerns must be referred to the
Health and Community Services number to agree a
protection plan.
Which adults are vulnerable?
Any person of 18 or who is or may be in need of community
care services because of mental, physical or learning
disability, age or illness, and who is, or may be unable to
take care of himself or herself against significant harm or
exploitation.

What sort of things could you be worried about?

Examples might be:

Hitting, slapping, pushing, kicking
Sexual Assault
Failure to provide access appropriate health, social care or
education services.
Withholding medication, food, heating.
Verbal abuse, humiliation, intimidation, coercion,
harassment
Theft, fraud, misuse or misappropriation of property,
possessions or benefits
Poor care standards, rigid routines, inadequate staffing
Discriminatory behaviour or practice.

This is not a full list and all practitioners should refer the
definitions and guidance in Appendix 2
Hertfordshire Safeguarding Adults from Abuse Procedure

This is available electronically on Herts Direct.

http://www.hertsdirect.org/services/healthsoc/adult
/acspolicies/safeadults/safesupport/

Page 160
The Mental Capacity Act 2005

The Mental Capacity Act 2005 (MCA) applies to everyone who works with,
treats or cares for anyone over 18 who is unable to make some or all of their
own decisions

The Act is supported by a Code of Practice. You can get a copy of this from:

www.justice.gov.uk/protecting-the-vulnerable/mental-capacity-act

Everyone working in health or social care must comply with the MCA and
have regard to the Code of Practice

The 5 Statutory Principles

1. All adults are deemed to have capacity unless the fail the test for
capacity
2. Take all practical steps to help the person make their own decision
3. An unwise decision does not necessarily mean the person lacks
capacity
4. Any decision made or action taken on behalf of someone who lacks
capacity must be done in their best interest
5. Any decision made or action taken on behalf of someone who lacks
capacity must be the least restrictive option

Definition and test of incapacity

Does the person have an impairment of, or disturbance in, the
functioning of the mind or brain?
Is the impairment affecting the persons ability to make this decision?

Can the person:
Understand the information relevant to the decision?
Retain that information?
Use or weigh that information as part of the process of decision-
making?
Communicate their decision?

Capacity is decision specific

For further information, why not undertake the MCA e-learning programme
on iLearn:
www.learningpool.com/hertssocialcare
Page 161
Deprivation of Liberty Safeguards

The MCA DOL safeguards apply to anyone aged 18 and over:
who suffers from a mental disorder or disability of the mind such as
dementia or a severe learning disability
who lacks the capacity to give informed consent to the arrangements
made for their care and / or treatment and
for whom deprivation of liberty is considered after an independent
assessment to be necessary in their best interests to protect them from
harm.
The safeguards cover patients in hospitals, and people in care homes
registered under the Care Standards Act 2000, whether placed under public
or private arrangements
They are designed to protect the interests of vulnerable adults and to:
ensure people can be given the care they need in the least restrictive
regimes
prevent arbitrary decisions that deprive vulnerable people of their
liberty
provide safeguards for vulnerable people
provide them with rights of challenge against unlawful detention
avoid unnecessary bureaucracy
For every person living in the hospital or care home who lacks capacity, you
need to ask:
Does the care and/or treatment being provided take away the persons
freedom to do what they want to do to the extent that they are being
deprived of their liberty?
Do you believe that the care and/or treatment is in the persons best
interests

If the answer is yes, you need to ask yourself if the care/treatment could be
given in a way that does not take away the persons liberty.

If the answer is no and the person cannot be cared for in any other way the
primary care trust or local authority must be asked to carry out an
assessment to decide if it is right to take away the persons liberty.

The contact within Hertfordshire County Council is:

Hertfordshire Supervisory Body / DOLS Team
Tel: 01438 843800
Email: dolsteam@hertfordshire.gov.uk

All adults are deemed to have capacity unless they
fail the test of capacity

Page 162

The Challenging Behaviour Foundation
About Us
The Challenging Behaviour Foundation (CBF) was founded in 1997 by Vivien Cooper OBE,
the parent of a child with severe learning disabilities and behaviour described as challenging.

We are the only charity for people with severe learning disabilities who display behaviour
described as challenging.

We are making a difference to the lives of children and adults across the UK by providing
information and support, running workshops and speaking up for families on a national level.

Why were here
Our vision is for all people with severe learning disabilities who display challenging behaviour
to have the same life opportunities as everyone else and, with the right support, to live full
and active lives in their community.

Our mission is to improve understanding of challenging behaviour, empower families with
information and support, and help others to provide better services and more opportunities to
people with severe learning disabilities who display behaviours that challenge.

We know there are at least 30,000 families in the UK supporting someone with a severe
learning disability whose behaviour can challenge.

What we do

Information
We provide practical information for families and professionals about understanding
and supporting children and adults whose behaviour challenges.

Support
Our Family Support Worker can offer individual support and information over the phone and
by email. We also offer a family linking scheme and email and online networks for family
carers and for professionals.

Workshops
We offer workshops to families and professionals led by a professional trainer and a family
carer trainer jointly. Our workshops have been found to reduce challenging behaviour and
have positive outcomes for families and professionals who attend.

Driving Change
We listen to the experiences of families and use these to highlight the needs of individuals
whose behaviour challenges and their families. We set up and now chair the Challenging
Behaviour National Strategy Group working to promote high quality support for people whose
behaviour challenges.

Contact CBF
General Enquiries info@thecbf.org.uk 01634 838739
Information and Support support@thecbf.org.uk 0845 602 7885

For more information visit: http://www.challengingbehaviour.org.uk

Page 163
Welcome to iLearn - http://hertssocialcare.learningpool.com

What is ilearn?

iLearn is the Councils Online Learning Platform it is simply
learning delivered with the use of technology. It uses a range of media -
word, pictures, audio, video, animation - to give an engaging and
interactive learning experience

Access to the Hertfordshire County Council ilearn it is free of charge!

iLearn contains different modules that people can complete

The aim is to get more modules on iLearn so that people can train and
learn at a time that suits them.

How do you use ilearn?

There are two ilearn sites available, one is for those who are employed by
Hertfordshire County Council (HCC) and one for those who are HCC
external partners, providers, Carers and Service Users. This includes
Children's Services, Community Protection, Health and Community
Services, Environment and Commercial Services & Resources and
Performance.

If you are unsure which site to log onto please contact us on:
ilearn@hertfordshire.gov.uk

How can I take part?

Visit the External website by following this link:
http://hertssocialcare.learningpool.com/

Register: You will need to create a new account in the login box, with your
name, email address (if you have one), place of work and password.

Help and support is available at:

Learning pool:
support@learningpool.com 0845 543 6033

Page 164
Why choose ilearning?

Cost effective alternative to classroom
Learn when you want to
Learn where you want to
Deliver effective learning speedily
Most up to date information
Ensure learners receive a consistent message

What can I access?

Elearning Available through ilearn:

Care Quality Commission Compliances - This elearning introduces staff to the CQC
compliance and to highlight the importance of the compliances even if your job role doesnt
involve regulated activities directly.

Professional Development/ Health & Community Services/ Working Directly with
Service Users/ CQC
Dementia This elearning covers: Recognising the disease, understanding the causes, be
aware of behaviour that challenges and clear about treatments available:

Professional Development/ Health & Community Services/ Dementia Courses
Enablement This elearning programme aims to improve raising awareness of this
personalised approach and also inducts new staff to this way of working, increasing
knowledge and skills of Social Care Professionals.

Professional Development/ Health & Community Services/ Personalisation/
Enablement
Deprivation of Liberty Safeguards This elearning covers: The background to DOLS,
How these might apply to a particular patient or resident and The process of referral,
assessment and review if a DOLS is needed.

Professional Development/ Health & Community Services/ Health & Community
Services Induction
Food Safety Welcome to this module on food safety in the workplace, which can be used
as a reference aid as well as a learning tool. It covers topics such as personal hygiene,
cleaning and contamination and contains a quiz to test your knowledge.

Professional Development/ Health & Community Services/ Health & Safety/ Food
Safety
Equality & Diversity This elearning covers: The diverse community in Hertfordshire, why
culture is important and how understanding culture can help you deliver a better service.

Professional Development/ Health & Community Services/ Equality & Diversity
Courses
Page 165
Infection Control This elearning covers: Infections, Hand Hygiene, Personal Protective
Equipment, Environmental Cleaning, Laundry, and Waste Disposal & Sharps Injury.

Professional Development/ Health & Community Services/ Health & Community
Services Induction/ Infection Control
Improving Support to Adults with Learning Disabilities in Health Care Setting The e-
learning programme aims to improve access to equitable health care for people with
learning disabilities by raising awareness about their health needs, increasing knowledge
and skills of health and social care professionals.

Professional Development/ Health & Community Services/ Working directly with
service users/ LDA

Update due Mid 2014
Mental Capacity Act This elearning covers: The key principles, defining both mental
capacity and incapacity and its relevance to your role and responsibility and implications.

Professional Development/ Health & Community Services/ Mental Capacity
Act/Deprivation of Liberty Safeguards/ Mental Capacity act homepage
Safeguarding Adults from Abuse This elearning package provides a basic awareness
of safeguarding vulnerable adults for frontline staff who work with or have contact with
vulnerable adults.

Professional Development/ Health & Community Services/ Safeguarding Courses/
Safeguarding Adults from Abuse service users/ LDA

Update due Mid 2014

New courses:
Carers Awareness - This elearning is designed to help you understand the
needs of carers. It has been produced as a number of separate sections, each of
which deals with a particular element of understanding or supporting carers.

Domestic Abuse - This elearning provides information about Domestic abuse,
introduces you to the definitions, signs and indicators of abuse as well as what to
do to address the issue.

Human Rights This elearning package will provides a basic awareness of
Human Rights codes of conduct for social workers and their employees have
been set out to support staff in understanding their role within the Act including

Substance Misuse - This elearning has been developed to promote the
awareness of Substance Misuse to staff working with young people & to support
the development of a holistic approach to the promotion of health within
Hertfordshire.

Elearning Coming Soon:
Young Carer Awareness
Nutrition Awareness
Safe Administration of Meds
Page 166

SoHow do I register to use Ilearn?

Training Guide

How to get started:

Visit: http://hertssocialcare.learningpool.com

Click: Create new account

Fill in the form details as follows:

Username: Forename Surname (No spaces)

Password: Personal Choice (but make it memorable!)

Sign-up email: Your email address (If a personal one is used please remember that this will be visible to
our Learning Development Team but will not be shared)

First name: Forename

Surname: Surname

Directorate/Department: Colleges/ Education/ Statutory*/ Non Statutory*

*Statutory Linked to HCC in partnership
*Non Statutory Charity/Private Organisations or Service Users/Carers

Sub Department: Free text box to write in your organisation or associated link (Please complete correctly as
ones that arent get erased on a monthly basis)

Once you click create my new account you will receive an email from Learningpool asking you to
confirm your account.

What is ilearn?
ilearn is a DLE (Dynamic Learning Environment), a learning system that allows you to access learning
resources and take part on elearning courses. You can create your own profile and view training calendars,
plus enrol on elearning courses that will be recorded and have certification for your PMDS.
Page 167
Adult and Children Services Workforce Development
Social Media
Follow Us on Twitter @HertsTraining

'HCC's Workforce Development team now have an active twitter page
which promotes training for all our Social Care & Library staff.

Follow @HertsTraining to keep up to date with all the latest training
opportunities available and all the latest Social Care events & conferences'

The page aims to keep all of our followers up to date with all the training
and events we are holding and also promoting care campaigns &
conferences.
Follow us now!
Username: @HertsTraining
Web: www.Twitter.com/HertsTraining
Page 168
http://www.learn.goon.co.uk http://www.learn.goon.co.uk
Access to IT Basics
www.learnmyway.com/onlinebasics
Page 169
Qualifications and Credit Framework (QCF)

The QCF is the new way of recognising achievement - through the award of
credit for units and qualifications - across England, Wales and Northern
Ireland. This replaces NVQ and LDQ.

It provides more flexible routes to gaining full qualifications and enables
progression to be achieved in smaller steps through the accumulation of
credit.

The intention is to make both the system and the qualifications offered far
more relevant to the needs of employers and more flexible and
accessible for learners.

There will be specialist pathways for care workers working in learning
disability and dementia care services.

Key terms

Credit awarded for the completion of a unit

Unit or Module learning outcomes (what a learner needs to know,
understand or do) and assessment criteria (which specify
if the learner has met the outcomes to a defined level

Level complexity (challenge) and depth of learning
ranges from Entry to level 8

Qualification types

Award =1-12 credits
Certificate =13-36 credits
Diploma =37 credits or more.

The different types of qualification relate to the volume of work the candidate
is required to complete.

How does it work?

Every qualification will require a number of units to be completed.

These units will have credits assigned to them.

The more credits gained, the higher the type of qualification. This
means you could gain a level 2 award / certificate or diploma in
dementia care

Page 170
This chart shows how different qualifications and levels can work.

Current qualifications

NVQ 2 and 3 will be replaced with QCF level 2 and 3 Diplomas in
Health and Social Care

NVQ level 4 in Health and Social Care will be replaced by QCF level 5
Diploma in Leadership in Health and Social Care.

Skills for Care will be providing case studies showing how candidates can
tailor their learning to their job role.

For more information go to: www.skillsforcare.org.uk/qcf

8

7

6

5

4

3

2
1
L
e
v
e
l

(
d
i
f
f
i
c
u
l
t
y
)

Entry
Level 5 award
in
Level 2
certificate in
Level 3
diploma in

Award Certificate Diploma

1-12 credits 13-36 credits 37+credits

Qualification Type

Page 171
Levels indicate complexity - but how complex is it?!
The grid below shows how QCF compares to other qualifications. However, if the candidate achieves QCF level 7, it does not mean
they have gained a masters degree!

A-Z Index of Courses 2014 - 2015

Mark Gwynne: 01438 843544 Robin Clifford: 01438 844463
Email: pvi.learning@hertfordshire.gov.uk Fax: 01438 843432

23
rd

Hemel
Hempstead
16
th

Stevenage

10
th

Hemel

19
th

Stevenage
Autism: Introduction to
Autistic Spectrum
Conditions
27
th

Hemel
Hempstead

17
th

Stevenage

22
nd

Welwyn
21
st

Hemel
Hempstead

4
th

Stevenage
Basic Fire Safety

8
th

Stevenage
5
th

Stevenage

5
th

Stevenage

8
th

Stevenage

2
nd

Stevenage

5
th

Stevenage

Basic First Aid Awareness
30
th

Stevenage
19
th

Stevenage
17
th

Stevenage
17
th

Stevenage

10
th

Stevenage
15
th

Stevenage
28
th

Stevenage

13
th

Stevenage
27
th

Stevenage
12
th

Stevenage
Caring for People Affected
by a Stroke

3
rd

Stevenage

26
th

Hemel

1
st

Stevenage

7
th

Hemel

5
th

Stevenage

11
th

Hemel

Dementia: Awareness
24
th

Stevenage
23
rd

Hemel
Hempstead

23
rd

Stevenage
15
th

Hemel
Hempstead

Dementia: Communication
Skills

12
th

Stevenage
6
th

Hemel
Hempstead

6
th

Stevenage
26
th

Hemel
Hempstead

Dementia: Person Centred
Approaches

19
th

Stevenage
9
th

Hemel
Hempstead

17
th

Stevenage
24
th

Hemel
Hempstead
Dementia: Equality,
Diversity and Inclusion

7
th

Stevenage

21
st

Hemel
Hempstead

13
th

Stevenage

Develop Professional
Supervision Practice

8
th

Stevenage
19
th

Hemel
Hempstead

3
rd

Stevenage
6
th

Hemel
Hempstead

Diabetes Awareness

14
th

Stevenage
21
st

Hemel
Hempstead

16
th

Stevenage

10
th

Hemel
Hempstead

3
rd

Stevenage
Dysphagia
( day am or pm)

10
th

Stevenage
6
th

Hemel
Hempstead

Epilepsy and the
Administration of Rectal
Diazepam/Buccal
Midazolam: Introduction
30
th

Stevenage
13
th

Hemel
Hempstead
11
th

Stevenage
8
th

Hemel
Hempstead
7
th

Stevenage
24
th

Hemel
Hempstead
15
th

Stevenage
13
th

Hemel
Hempstead
16
th

Stevenage
20
th

Hemel
Hempstead
3
rd

Stevenage
4
th

Hemel
Hempstead
Epilepsy and the
Administration of Rectal
Diazepam/Buccal
Midazolam: Refresher
23
rd

Stevenage
15
th

Hemel
Hempstead
27
th

Stevenage
21
st

Hemel
Hempstead
27
th

Stevenage
30
th

Hemel
Hempstead
14
th

Stevenage
18
th

Hemel
Hempstead
18
th

Stevenage
26
th

Hemel
Hempstead
24
th

Stevenage
19
th

Hemel
Hempstead
Epilepsy Awareness for
people who are not
Administering Rectal
Diazepam and Buccal
Midazolam

26
th

Stevenage
4
th

Hemel
Hempstead

19
th

Stevenage
12
th

Hemel
Hempstead
Equality, Diversity and
Inclusion for Managers

14
th

Stevenage
14
th

Hemel
Hempstead

Food Hygiene
( day am or pm)
14
th

Hemel
Hempstead

4
th

Stevenage

Food and Nutrition

3
rd

St Albans

Fundamentals of
Management

17
th
& 18
th

Stevenage
2
nd
& 3
rd

Hemel
Hempstead

Health and Safety for
Managers

5
th

Stevenage
8
th

Hemel
Hempstead

18
th

Stevenage

How to Implement My
Purple Folder
15
th

Welwyn
GC

Huntingtons Disease:
A Training Session for
Professionals
11
th

Hemel
Hempstead
16
th

Stevenage

Infection Control
( day am or pm)

9
th

Stevenage
18
th

Hemel
Hempstead

Introduction to

7
th

Stevenage
11
th

Hemel
Hempstead

9
th

Stevenage
10
th

Hemel
Hempstead

14
th

Stevenage

Leadership in
Dementia Care

10
th

Stevenage
28
th

Hemel
Hempstead

LD & MH; bringing
PCP & CPA
together
14
th

Welwyn
GC

Living with Risk; Risk
Assessment & Risk
Management within LD
Services

1
st

Stevenage
5
th

Hemel
Hempstead

Behaviour for LD - Module
1 Theory
23
rd

Stevenage

3
rd

Hatfield
3
rd

Hemel
Hempstead

2
nd

Stevenage
2
nd

Hatfield
24
th

Hemel
Hempstead

4
th

Stevenage
3
rd

Hemel
Hempstead
Behaviour for LD - Module
2 Breakaway

21
st
& 22
nd

Stevenage

15
th
& 16
th

Hatfield

10
th
& 11
th

Stevenage
19
th
& 20
th

Hemel
Hempstead
17
th
& 18
th

Hemel
Hempstead
8
th
& 9
th

Hatfield
24
th
& 25
th

Stevenage
17
th
& 18
th

Hemel
Hempstead
Behaviour for LD -
Breakaway Refresher

20
th

Stevenage
10
th

Hemel
Hempstead

23
rd

Hatfield

12
th

Stevenage
27
th

Hemel
Hempstead

12
th

Hatfield
Mental Capacity Act and
Deprivation of Liberty
Safeguards

20
th

Stevenage
29
th

Hemel
Hempstead

3
rd

Stevenage
11
th

Hemel
Hempstead
Managers Responsibilities

16
th

Hatfield

15
th

Hatfield

Module 1: Basic
Awareness

6
th

Hatfield

2
nd

Hatfield

16
th

Hatfield

20
th

Hatfield

22
nd

Hatfield

18
th

Hatfield
Module 2 & 3 combined

26
th
& 27
th

Hatfield

11
th
& 12
th

Hatfield

19
th
& 20
th

Hatfield

Parkinsons Disease:
Addressing the Challenges
30
th

Hemel
Hempstead

11
th

Stevenage

Risk Assessment for
Managers

6
th

Stevenage
3
rd

Hemel
Hempstead

12
th

Stevenage

Medication
28
th

Stevenage
15
th

Stevenage
22
nd

Hemel
Hempstead
8
th

Hemel
Hempstead

20
th

Stevenage

20
th

Stevenage
5
th

Hemel
Hempstead
Medication - Refresher
( day - am or pm)

28
th

Stevenage
14
th

Hemel
Hempstead

23
rd

Stevenage
4
th

Hemel
Hempstead

Medication for Managers

14
th

Stevenage
10
th

Hemel
Hempstead
3
rd

Welwyn
GC

12
th

Stevenage
24
th

Hemel
Hempstead

Safeguarding Adults
Level 1 (Formerly Basic
Awareness)

16
th

Hemel

25
th

Stevenage
7
th

Hemel

17
th

Stevenage

15
th

Hemel

25
th

Stevenage
8
th

Hemel

10
th

Stevenage
21
st

Hemel

26
th

Stevenage
10
th

Hemel
Hempstead
28
th

Stevenage
2
nd

Hemel

23
rd

Stevenage
3
rd

Hemel

25
th

Stevenage
Safeguarding Adults
Level 1 Refresher

14
th

Stevenage
24
th

Hemel
Hempstead

3
rd

Stevenage
15
th

Hemel
Hempstead

Safeguarding Adults from
Abuse for Managers

22
nd

Stevenage
11
th

Hemel
Hempstead

19
th

Stevenage
12
th

Hemel
Hempstead

Safeguarding Adults from
Abuse for Managers -
Refresher

1
st

Stevenage
22
nd

Hemel
Hempstead

Learning Disabilities &
Mental Health issues

7
th
& 8
th

Stevenage
17
th
& 18
th

Hemel
Hempstead
2
nd
& 3
rd

Hemel
Hempstead

10
th
& 11
th

Stevenage
Profound & Multiple
4
th

& 5
th

Hemel
Hempstead
15
th

& 16
th

Stevenage

4
th
& 5
th

Stevenage
10
th
& 11
th

Hemel
Hempstead

Young Onset Dementia

10
th

Stevenage

18
th

Hemel

5
th

Stevenage

19
th

Hemel

10
th

Stevenage

17
th

Hemel

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