Welcome To IMAP

Welcome to iMAP
Wood Group PSN Management System

Wood Group PSN - Welcome to iMAP
iMAP denes how we work at all levels of the
organisation, ranging from high level strategic
direction right down to specic working
processes, documents and forms. It captures
our best methods and standard practices so
that all ofces and worksites in our network have
quick and easy access to this shared information.
iMAP applies to all Wood Group PSN employees
in all locations and compliance with the system
is mandatory. Whatever your role in the company,
I encourage you to refer to iMAP to help you do
your job and suggest any improvements to the
system.
Robin Watson
Wood Group PSN CEO
welcome
Our customers choose to do business with
Wood Group PSN because we provide a
consistent, high quality service.
We achieve this through a robust organisational
structure; effective processes, tools and
applications; a competent and knowledgeable
workforce; and a strong culture based on our
core values. A single business management
system, in the form of iMAP provides the
framework for this ongoing achievement.
1
iMAP introduction 03
iMAP scope 04
how does iMAP apply to me? 05
iMAP framework 06
our business 07
our values 08
our strategy 09
our people 10
how we work 12
process overview 14
iMAP management of change 15
iMAP improvements 16
review 17
iMAP awareness 18
contents
2
iMAP introduction
The purpose of this handbook is to provide
clarity on how iMAP is established,
implemented, maintained and improved at
all levels of the organisation.
iMAP is designed to assist all WGPSN
employees carry out their work as efciently
as possible and to a consistently high quality.
It denes how we do business at all levels
ranging from the general direction and
organisation as a company, right down to
specic working processes, documents
and forms.
By bringing together details of our
customers' requirements, legal and other
compliance requirements, and the latest
expertise on how to conduct all areas of our
work, we ensure consistency and continual
improvement of our services.
iMAP applies to all WGPSN employees in all
locations and compliance with the system is
mandatory. This manual provides an overview of
the key elements of iMAP. It covers our business,
core values, strategic direction and organisational
structure in addition to how we work.
3
iMAP is more than a collection of
processes and procedures. It outlines
who we are, our core values and our
behaviours, our strategy and our
organisation and our people.
iMAP applies to WGPSN operations

worldwide and is regularly assessed by our
third party certication body, to meet the
requirements of ISO 9001, ISO 14001 and
OHSAS 18001 international standards for
management systems and the European
Pressure Equipment Directive 97/23/EC.
Our global scope of approval covers the
provision of support services to the upstream
and downstream oil and gas, chemical, energy
and utility industries comprising:
Project Management
Procurement
Multi-discipline engineering,
design and consultancy
Resource management
Construction, installation,
pre-commissioning and commissioning
Operations (including management of
Duty Holder Assets)
Maintenance and shutdown services
iMAP scope
A number of WGPSN ofces throughout our
network have been independently assessed
and certied to a scope based on the service
we provide in each location.
Provision of support services to the
upstream and downstream oil and
gas, chemical, energy and utility
industries.
4
Q.
Does iMAP apply to joint ventures,
afliates, subsidiaries, branches, etc?
The application of iMAP is dependent on the
contractual arrangements of the joint venture.
Contact your assignment manager for more
information on the applicability of iMAP at
your location.
how does iMAP apply to me?
Everyone in our company works within our
management system, whether it be managing
a project, producing an engineering
deliverable, recruiting a new hire or
submitting our invoice. The way we work has
been designed and implemented to ensure
that data is effectively managed and that
approvals and controls provide traceability
and assurance.
All employees should familiarise themselves with
the requirements of the management system for
their own specic area. Comply with these
requirements and challenge these if there are
more effective and efcient ways to do the work.
Our CEO, Robin Watson has the ultimate
accountability to ensure that our management
system is effective and the continued
maintenance, suitability and adequacy is
resourced. This responsibility is delegated to
the global quality manager for the day to day
stewardship of iMAP.
Functional managers/Focal Points (including
those in corporate and deployed positions) are
responsible for ensuring that their element of the
management system is effectively documented
and communicated throughout the business.
This includes active participation in the review
and approval of functional iMAP content
including change (see management of change
section in this booklet). Where instances of non
conformance, preventive actions, etc point to
weaknesses in our management system
documentation then functional managers shall
ensure that these improvements are addressed,
communicated and are embedded within our
business.
Assignment, Contract and Project managers are
responsible for ensuring that effective
management system arrangements are deployed
on their specic business area including the
allocation of resources to effectively deploy and
manage their local arrangements. The primary
application of iMAP is through the adoption of
global ways of working, however where local
specic arrangements apply then these
deviations will be managed in line with iMAP
management of change processes.
All other key roles and responsibilities for the day
to day management of iMAP are detailed within
global iMAP documentation including iMAP role
proles, etc.
5
iMAP is structured to apply across our
business and is subject to continual review
and improvement. To help us do this, we
have developed iMAP to identify roles,
responsibilities, processes and controls that
we have in place to achieve our goals,
objectives and measure our performance.
iMAP is shaped by our overall business
strategy and core values.
iMAP framework
This framework is based on the classic
Plan, Do, Check, Act cycles as shown below:
6
> Manage corrective / preventative action data

> Implement business improvements
> Lessons learned
> Wood Group Core Values
> Global and local business strategies & goals
> Roles and responsibilities
> Local improvement plan
> Execute work using global
and local iMap content
> Contract / Project KPIs
> Global and local assurance
& audit activities
> Reporting arrangements
> Process reviews
> Monitor customer feedback
our business
Wood Group PSN, a division of Wood Group, is a global provider of pre-operations
including start-up and assurance, engineering, construction, hook-up and
commissioning, operations and maintenance, project management and procurement,
decommissioning, consultancy, duty holder and training services to the energy industry.
Our ambition is to be the best production
services company to work for, the best
production services company to work with,
and have a relentless focus on continuous
improvement. To achieve this, we put our Core
Values at the centre of all that we do; they are
our guiding principles under which we operate.
WGPSN is built on a global reputation for providing
highly skilled services to the oil, gas, and process
industries. We are delivering outstanding maintenance
services on contracts around the world.
7
For more information on our business click here
or visit the our business section of iMAP.
Wood Groups core values are at the heart of our
business because they dene who we are, how
we work, what we believe in and what we stand
for. Our core values set out how we act and how
we expect to be treated as part of WGPSN.
When faced with difcult decisions, we make
choices which best reect our core values.
our values
Values are the DNA of our business
they are a global gold standard that
guides our thinking, determines our
behaviour, and allows us to adapt
to local needs.
8
For more information on our values click here or
visit the our values section of iMAP.
Safety & Assurance
Relationships
Social Responsibility
People
Innovation
Financial Responsibility
Integrity
our strategy
We target controlled growth and will only tender
for work where we can do the work in such a
way that exceeds our customer expectations
and is protable for WGPSN.
Our strategy will deliver increased revenues
which shall come from repeat business from
existing customers, new customers, WGPSN
Joint Ventures and acquisitions. To support these
growth areas, WGPSN shall continually improve
our support to customers, deliver and further
develop our core competencies while
improving our processes, systems and tools to
create competitive advantage.
This will allow us to:
Deliver high-quality solutions to
customers quicker and more
cost-effectively
Share work across the network
more easily
Operate with a competitively
low overhead
Deliver on shareholders growth
expectations
We set our strategy around our core values. In dening our strategy we assess the
potential growth opportunities available in our industry and match those to our core
capabilities, competencies and strengths.
9
For more information on our strategy click here
or visit the our strategy section of iMAP.
our people
10
WGPSN is arranged in a simple matrix
structure. The success of our business is
dependent on us working as a team, where
Business Units and Support Functions rely
on each other and have a responsibility to
support each other. This set up gives us the
exibility to effectively respond to varying
customer demands.
WGPSN operates an expanding network of
ofces across ve continents. We source, nurture
and deploy the best people, ensuring that the
talent of the entire network is available to
customers wherever they need it. The team that
leads WGPSN the Executive Committee or
Excom has responsibility for directing every
aspect of our business. WGPSN is organised to
reect ve Operating Regions:
UK Operations
Americas Operations
Africa Operations
Australia & Asia Pacic Operations
Middle East & ER
For details of our organisation charts click here,
or visit the our people section of iMAP.
Beneath each operating region are:
Business Units: which are manageable
business segments consisting of single or
multiple contracts.
Assignments: typically a longer term scope
of work delivered as part of a contractual
agreement between parties with discrete
projects therein.
Projects: a nite scope of work delivered as part
of an overall contract or assignment, typically of
short-term duration.
Our unique network structure enables
us to deliver projects in some of the
worlds most difcult operating
environments.
Business
Support
Americas
Americas
Africa
Middle East
& ERC
Australia &
Asia Pacific
UK
how we deliver
Lead & grow
Excom directs how our company is run, what
we do and how we do it. They are accountable
for ensuring we have consistent management,
cohesive policies and processes in addition to
the verication that legal and ethical standards
as well as our core values and behaviours are
maintained.
Our growth comes from successfully executing
our existing work and winning repeat business;
developing relationships and winning work with
new customers; successful WGPSN joint
ventures and acquisitions.
Manage
It is imperative to the success of WGPSN that
we effectively manage delivery at both a contract
and project level. Through each phase of a
contract or project there are common processes
which need to be successfully delivered. iMAP
provides a proven framework for managers to
utilise to ensure success.
Deliver
Our core business involves managing any scope
of work from inception through to closeout
regardless of whether it is engineering,
construction, operations & maintenance,
decommissioning or a combination of any of
these activities.
Each stage of project delivery is dened within
the iMAP framework and further detailed in the
supporting documentation.
Support
To enable successful delivery a project shall be
supported by the functional groups within the
WGPSN organisation. These functional groups
shall provide the foundation on which the project
is built and they shall provide their own specic
processes, procedures and guidelines to ensure
that they provide the necessary support.
For more information on how we deliver
click here, or visit the iMAP homepage.
11
12
The content held in iMAP denes how
WGPSN initiates, plans, executes, monitors
and controls work, both at a global and
assignment level. It encourages a culture
where employees understand how work is
produced and acts as a baseline for
assurance activities.
WGPSN have developed a framework within
iMAP that enables users to navigate through
increasing levels of detail to understand the
interaction between processes and identify the
deliverables required at each stage of project
delivery.
Dcumentation in iMAP is structured to full
different purposes and the overall documentation
hierarchy is shown on page 13.
There are four levels of processes represented
within the iMAP framework, as shown on
page 14.
Levels 1 to 3 comprise the system navigation.
These overviews describe the breakdown of
core business processes and identify where
support processes interact. Level 4 consists of
documents lists that include detailed owcharts
describing the series of activities required to
execute a specic business process.
The process diagram navigation denes how we
operate as a company from leading the business
and winning new work, through to how we
start-up or transition into new contracts or joint
ventures, manage contracts and projects, deliver
work to meet customer requirements and the
support required to enable this delivery.
how we work
13
14

process overview
L1: Enterprise Process
L2: Process overviews
L3: Subprocess overviews
L4: Document Lists
Lead the
business
Select &
position
to win
Start
Contract
Start
Work Engineer
Construct &
Commission
Operate &
Maintain Decommission
Closeout
work
Closeout
contract
Initiation Feasibility Concept FEED
Detail
Design
Construction &
Commissioning
Project
Closeout
Receive
the work
Consider
workshare
Carry out
internal
kick off
meeting
Conduct
concept
readiness
review
Agree
SOR
Dene
Scope
Project
Closeout
Prepare
schedule, cost &
estimating
Prepare
resource
plan
Prepare HSEQ Plan
15
iMAP management of change
We understand that our Management System
will not be a one size ts all however,
managing deviation leads to consistent
application of best practice, less duplication
and wasted effort.
It is the responsibility of the iMAP Focal Points to
work with the iMAP Function Focal Points and
Document Owners to approve and manage the
management of change process. For a full listing
of roles and resonsibilites please click here to
see the iMAP Content Policy, or refer to
MNT-POL-1001 in iMAP.
The iMAP Function Focal Points should ultimately
ensure that where possible standardised content
is created, and any specic improvements
incorporated into global content.
The Management of Change process allows an
audit trail to be formed for changes to content,
the iMAP Focal Points will ensure that prior
approval is sought from the iMAP Function Focal
Points and Document Owners before content is
amended, created or withdrawn.
Dependent on the type of iMAP change the
following approvals will be required:
New content - approval must be sought
from the Global Functional Focal Point.
Amendments / withdrawals to existing
global content - approval must be sought
from the Global Functional iMAP Focal
Point.
Amendments / withdrawals to existing
assignment content - approval must be
sought from the appropriate Assignment
iMAP Focal Point and document owner.
iMAP improvements
Our innovation core value challenges us to
actively look for better ways of doing things.
iMAP contains a wide variety of information,
authored by a wide range of people; therefore
everyone has a responsibility for developing
iMAP.
The feedback mechanism within iMAP allows all
employees to continually improve the system and
content.
To suggest improvements click here, or visit the
contact iMAP team section in iMAP.
Developing content
To ensure that the information is accurate and
consistent a robust iMAP management of change
process is implemented that engages a network
of Function Focal Points to ensure that deviations
to the standard WGPSN way of working are
aligned with company expectations.
The management of change process also
ensures that best practices are used throughout
the global business and any duplication is
eliminated.
16
17
Audit & review
Our risk based Audit & Review framework is
designed to address both corporate governance
and the operational and process performance, to
ensure that WGPSN continue to deliver efcient,
effective and sustainable delivery performance to
our customers.
Analysis of the data generated from our audits
& reviews allows WGPSN to assess potential
improvements and justify its added value as well
as focusing on differentiators.
Management system review
WGPSN undertake an annual review and formally
report on the basis of the WGPSN management
system to ensure its continued suitability,
adequacy and effectiveness.

IMPact
IMPact is the WGPSN system to help us improve
what we do and how we do it. It manages and
tracks all corrective and preventive actions to
help eliminate errors and demonstrate that we
are continually improving and learning.
Lessons learned
Throughout the lifecycle of our work, personnel
are encouraged to review lessons from previous
jobs and discuss how we could have inuenced
their outcome so we can learn for the future.
review
To manage a business process or activity effectively it is fundamental that the ability to
measure it is achieved. By continually reviewing and gathering data on the performance
of our processes, we can detect at an early stage, areas where improvement or
adjustment is required.
It is an expectation of each employee to
familiarise themselves and comply with the
requirements of iMAP. All WGPSN employees
are required to follow the processes and
supporting documentation specic to where
and how we work, to ensure the consistent
delivery of our business.
Employees must make themselves aware of
the activities in the company in which they are
involved. Whether in engineering, support or
managerial role there is information within iMAP
for every discipline and function, and information
specic to each location and contract.
iMAP shall be communicated to each employee
by managers or supervisors with support
provided by the iMAP Focal Point. It is important
that all employees fully understand how iMAP
applies to them.
Induction
iMAP inductions are delivered through an on-line
self induction which is available directly through
iMAP or alternatively delivered by a competent
user of iMAP in the form of a group training
session or a one to one induction.
Records of the iMAP inductions are capturedand
reported for compliance purposes. Liaise with
the iMAP team to ensure these inductions are
formally recorded.
To take the iMAP induction click here or visit the
iMAP induction section in iMAP.
iMAP awareness
18

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Wood Group PSN Management System

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