USM is regarded as of tops public university in Malaysia. Established in 1969, USM which is, the main campus, located in Penang Island has excellent reputation in some extends of study fields. The university has been awarded the Accelerate Program of Excellent (APEX) in 2008 which enable the University to have its own authority and compete worldwide with tops University in the world such as Harvard University, Cambridge University and MIT.
USM offers various programs range from arts to Engineering. The campus are scattered in 3 cities; Engineering Campus in Transkrian , main Campus in Penang Island and Health campus at Kubang Kerian, Kelantan. The University has widened it wings globally, resulting in gaining popularity among foreign students. Moreover, learning facilities offered by USM are world-class equivalent in which most of facilities are supported by Information technology.
In result of having variety of study programs, multiracial students, academics workshops and arts related showcase, USM has occasionally conducted public events. Normally, all of these events are managed by internal people such as students and staff. The University has made initiative movement to deploy a SIPER, a web application system hosted by Jabatan Pembangunan for enabling online reservation for reserving items used to facilitate the events.
The university offers basic facilities such as chairs, audio system and decorative items to beautify the events outlook. Formerly, this service are offered manually in which the applicants need to follow standard procedure such as filling the form and make an appointment to meet the staff in charged. Both activities are undeniably inefficient. This SIPER system is implemented to eliminate such as hassle by enabling virtual booking. However, there still some functionalities problems associated which the current SIPER system that will be our focus research of the project. We believe that the modifications applied over effected system will enhance the capabilities offered by the SIPER.
System Vision Documents
The purpose of the USM Furniture Reservation System (SIPER) is mainly to provide a reservation system to borrow the furniture in USM through online. The categories of users provided are:
Staff : Can read or write the information about any member who wants to use the service, update or edit the inventory list, and respond to the request make by the system user.
User : Can make reservation of furniture through online, view the inventory list and view the status of reservation
The Scope of the application is wide and can be used by any type of institution such as education, transportation, development and a lot more. It can be implemented widely in any field with the necessary modifications done.
With this application, the manual application is converted into automated online application. For example, customized data are being used for this purpose. The user will not have the privilege to update or edit the inventory list of furniture.
The three major components in the application are: -Login -Make reservation/Approve reservation -View/Update/Edit inventory list
The solutions provided by the system are: Efficient and better service. Faster retrieval of information. Reduced workload of the staff at Jabatan Pembangunan USM (Department of Development). Reservation of furniture will be available on a click. Less paper work and document maintenance.
Problem Statement
There are some problems regarding the service offered by this system application.
1. Manual confirmation. - When user makes reservation on the system, they need to go to the office (Jabatan Pembangunan) for confirmation.
2. Quantity of item in current inventory. - The quantity of item is not being displayed in the website of system application. It is hard for the user to know how many item they can borrow.
3. The availability of item. - In the system, the availability of item in inventory is not being displayed. User will face difficulty to make reservation because they cannot know which items are available.
4. Monolingual website system. - The system application is in monolingual which is Malay language. This system is being used by USM students which include international students from various part of world. It is not applicable for the system to be conducted in monolingual. It must be in bilingual for the ease of use for every user.
The enhancement of the system application will improve these system capabilities:
1. Confirmation on reservation. - User does not need to make confirmation manually at the office (Jabatan Pembangunan). The confirmation is being made through the website.
2. Inventory check. - The system will display the amount of items so that user can know the exact quantity of item in current inventory. - Every item in inventory is registered with RFID so that the staff in charge can manage, update and edit the list easily.
3. Item availability. - User will be informed the availability of the item that they want to book.