NIKOLAZ J.

RAEL
186 6th Street e-mail:
nikrael@optonline.net
Cresskill, New Jersey 07626 Phone: (201) 266-
4057
_____________________________________________________________________________________

SUMMARY

Business Operations Manager and Personnel Supervisor with nearly ten years of progressive
and diversified professional experience. Resourceful, creative, innovative, and analytical
thinker. Excellent communication [oral and written], organizational, leadership and problem-
solving skills. Exemplary customer/client service experience; excellent negotiating and
closing skills. Detail oriented. Self-starter; independent worker as well as team player.
Excellent time and stress management techniques; work effectively under stringent time
constraints. Experience working with diverse population. Collaborate with all levels of
management, administration, support staff, vendors and the public; exercise appropriate
professional discretion/confidentiality. Expertise in business operations, management and
development; personnel administration. Computer proficient; expert skills in MS Word
[classroom instructor], Microsoft Publisher. Broad-based accountability.

EDUCATION: NOVA SOUTHEASTERN UNIVERSITY, Fort Lauderdale, Florida

M.A., With High Honors, Anticipated 2010 [Distance Learning Program]

LEBANON VALLEY COLLEGE, Annville, Pennsylvania

B.S., American History and Political Science

CLAYTON HIGH SCHOOL, Clayton, New Jersey

Graduated Valedictorian, Class of 1986

RELEVANT PROFESSIONAL EXPERIENCE:

[Taught Fifth Grade for Six Years, 2002-2007 and 2008-2009, Interrupting Managerial Career
Goal]

2007 – 2008 THE NETMARK CONSULTING GROUP, Verona, New Jersey

[High Profile Web Design and Web Hosting Services]
Customer Service Director/Business Manager
• Composed content of the main web page which sold service
• Spearheaded launch of a new product called SmartVoice
• Consistently exceeded projected productivity goals and revenue targets
• Identified emerging trends; combined technical and creative skills as well as
strong business management to propel firm into profitability, despite
recession
• Developed, implemented and monitored quality control procedures
• Recruited, hired, trained, supervised and evaluated staff of 12; mediated
grievances, scheduled work assignments; tracked time accruals

2000 – 2002 VIDEO RENTALS, INC., Tappan, New York

Rental Coordinator/Video Technician
• Served as a Video Technician on motion picture press junkets, commercial
video shoots

1998 – 2000 AUDIO PLUS VIDEO [now Ascent Media], Northvale, New Jersey
Store Assistant/Video Technician

ACTIVITIES:
 Skilled, creative, practicing musician and songwriter
 Published writer for Jersey Tomato Press [music reviews]
 Assist Choir Director, St. Nicholas of Myra Church [Manhattan]
 Community Outreach
 Digital Photography [classroom instructor]