DRINKING WATER

QUALITY REPORT
2012 -2013
Serving you today,
investing in tomorrow.
Contents
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Customer Charter 5
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Our Vision 5
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Message from the CEO 7
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Quick Facts 9
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Water Supply 11
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Regulation of Drinking Water Quality 15
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Water Quality Management 16
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Regional Map 18
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Drinking Water Quality Monitoring 19
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Who Tests Our Water? 21
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How Results Influence Action 21
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Your Suburb and its Water Supply Region 22
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Drinking Water Quality Performance 25
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25
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Chemical Parameters 26
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Bribie Island 27
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Caboolture 28
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Caloundra 29
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Dayboro 30
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Kenilworth 31
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Maleny 32
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Maroochy North 33
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Maroochy South 34
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Noosa 35
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Pine Rivers North 36
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Pine Rivers South 37
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Railway Towns 38
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Redcliffe 39
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Woodford 40
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Aesthetic Water Quality 41
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Bribie Island 42
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Caboolture 42
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Caloundra 43
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Dayboro 43
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Kenilworth 44
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Maleny 44
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Maroochy North 45
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Maroochy South 45
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Noosa 46
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Pine Rivers North 46
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Pine Rivers South 47
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Railway Towns 47
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Redcliffe 48
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Woodford 48
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Water Quality Statistics Explained 49
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Useful Information 50
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3
4

Customer Charter
Our Vision
Our core business is ensuring that,
all day, every day, you can turn on
a tap or flush your toilet, knowing
that you will receive a safe, high
quality and reliable water supply
and sewerage service.
To be a sustainable, industry-leading
community and customer oriented
water and allied services business.
5
6

Message from the CEO
Dear Customers,
Following my first full year as Unitywater CEO, I am pleased to provide the
2012-13 Water Quality Report. Each year we compile this report to provide
information on the quality and various physical and chemical characteristics
of our drinking water. Not only does this report demonstrate to customers
that our water is of a high standard, but it also provides valuable information
to industries that rely on our water in their manufacturing or production
processes. Even if you arent particularly interested in the cold hard figures, I
encourage you to read about where your water comes from, and what we are
doing to manage its quality.
Unitywater once again met the standard of 98% set in Queenslands
Public Health Regulation, with 99.9% of all samples tested returning a negative
result for . This is a great achievement, and puts us up there with the
best in the country. Out of more than 78,000 individual water quality tests,
only 8 results did not meet specified quality standards. This number decreased
from 11 in 2011-12, and reflects our continued drive for improvements through
operational excellence.
A small number of water quality issues are inevitable every year, due to
unexpected events such as broken water mains. However, the rate of
customer water quality related enquiries we received in 2012-13 was less
than 1 per 1000 customers. This highlights the excellent work being done by
our Field Services crews in responding rapidly to events in the network, and
resolving problems with minimal impacts to our customers.
We value your feedback and encourage you to contact us if you have any
queries about the information contained within this report. Our staff will be
more than willing to help you in any way they can.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
George Theo
Chief Executive Officer
Unitywater
7
8
Population in our service area 750,000
Customers (water connections) 282,759
Reservoirs 120
Water pump stations 82
Total length of water pipelines 5,665km
Water supply regions 14
Secondary disinfection facilities 34
Water quality sampling points 175
Water samples analysed 5,477
Individual water quality tests 78,000+
Quick Facts
In 2012-13 we distributed approximately 52,000
megalitres of drinking water to our customers -
thats 52 billion litres of high quality water!
To give some perspective on this number:
Thats 21,000 olympic size swimming pools!
Thats 65 times the capacity of Suncorp Stadium (full of water)!
Thats around 1/20th of the global annual production of all Coca Cola soft drinks!
9
10
Unitywater was established under the
South-East Queensland Water (Distribution and
Retail Restructuring) Act 2009, as the distributor-
retailer entity for the Moreton Bay Regional Council
and Sunshine Coast Council areas.
Under the south east Queensland water grid arrangements, Seqwater is the
entity responsible for producing and transporting bulk drinking water. This
means that the dams, water treatment plants and major water grid pipelines
are all owned and operated by Seqwater. For information on the dams or water
treatment processes, please contact Seqwater: www.seqwater.com.au
Unitywater has 14 water supply regions, which are typically served by 9 of
Seqwaters water treatment plants. Water could be supplied from as far
away as the Gold Coast if needed, though in practice this rarely happens.
The 9 water treatment plants which supply Unitywaters drinking water under
the normal modes of operation are listed below, along with their water source.
Further detail on water supply configurations for individual regions has been
provided below. Please refer to the tables on pages 22 and 23 if you are unsure
which scheme you are located in.
Water Supply
Water Treatment Plant (WTP) Water Source
Bribie Island WTP Bribie Island Borefelds
Dayboro WTP Dayboro Well Field
Ewen Maddock WTP Ewen Maddock Dam
Image Flat WTP South Maroochy System
Kenilworth WTP Kenilworth River Well
Landers Shute WTP Baroon Pocket Dam
Noosa WTP Lake McDonald/Mary River
North Pine WTP North Pine River
Petrie WTP Lake Kurwongbah
11
Bribie Island
The Bribie Island WTP supplies the
majority of water to the island,
however supply is often supplemented
from Caboolture (see below).
Caboolture
The typical source of water for the
Caboolture region is Lake Baroon,
via the Landers Shute WTP. Treated
water travels south down the grids
Northern Pipeline Interconnector, and
into reservoirs at Elimbah, Morayfield
and Narangba. From here, water is
distributed throughout the Caboolture
water supply scheme. Caboolture may
also receive water from the North Pine
WTP. The Caboolture and Woodford
WTPs could provide backup supplies
if needed, however neither plant
operated during the 2012-13 period.
Caloundra
The typical sources of water for
Caloundra are the Landers Shute
WTP and the Ewen Maddock WTP.
Landers Shute WTP supplies the vast
majority of water to this region. Water
from the two sources is mixed in the
Sugarbag Road reservoir complex
prior to distribution to customers.
Dayboro
The Dayboro region is not
connected to the south east
Queensland water grid. Water is
sourced from the North Pine River
(via bores), treated at the Dayboro
WTP, and distributed to the
township. Water can be imported
via water tankers if necessary.
Kenilworth
The Kenilworth region is not
connected to the south east
Queensland water grid. The
single source of water for this
scheme is the Kenilworth WTP.
Water can be imported via
water tankers if necessary.
Maleny
Maleny is supplied by Landers
Shute WTP, following closure
of the Maleny WTP in 2010.
Maroochy North
The water sources to this scheme
are the Wappa Dam, Poona Dam,
and the intake weir downstream
of the Cooloolabin Dam. Raw
water from these storages is
treated at the Image Flat WTP and
supplied to customers. Emergency
water supply is available from
the Landers Shute WTP.
Water Supply
12
Maroochy South
The usual source of water for Maroochy
South is Lake Baroon, via the Landers
Shute WTP. Emergency water supply
is available from the Image Flat WTP.
Noosa
The Noosa region receives water
from both the Noosa WTP and the
Landers Shute WTP (via the Northern
Pipeline Interconnector). Water is
blended within the reticulation system
and distributed to customers.
Pine Rivers North
Water to the Pine Rivers North
region is usually sourced from Lake
Kurwongbah via the Petrie WTP.
Pine Rivers South
The Pine River South region will
typically receive water from the North
Pine River (via the North Pine WTP)
and Lake Baroon (via the Landers
Shute WTP and Northern Pipeline
Interconnector). When North Pine
WTP is offline for maintenance,
water can be supplied from Brisbane
via the Aspley reservoir system.
Railway Towns
The usual source of water for the
Railway Towns region is Lake Baroon,
via the Landers Shute WTP. Water
travels first through Mooloolah, before
being supplied south to Landsborough,
Beerwah, Glasshouse and Beerburrum.
Redcliffe
Redcliffe receives water from a
number of sources. The primary
supply is usually a blend of water
produced at the Landers Shute and
North Pine WTPs, with supplementary
supply from Queensland Urban
Utilities Bracken Ridge reservoir.
There are storage reservoirs at
Margate and Rothwell, from where
water is distributed to customers.
Woodford
The Woodford region is supplied from
Lake Baroon, via the Landers Shute
WTP. Treated water travels south
down the south east Queensland
water grids Northern Pipeline
Interconnector, and into the Woodford
system via the Elimbah reservoir.
13
14
The Department of Energy and Water Supply is the
state government agency responsible for drinking
water regulation, to ensure that public health is
protected. This is achieved through the requirements
made of water service providers under the
.
A summary of how Unitywater has met the key drinking water quality
requirements of the has been
provided below.
For more information on drinking water quality regulation in Queensland, please visit:
www.dews.qld.gov.au/water-supply-regulations/drinking-water
Act Requirement Unitywaters Action
Prepare, submit
and gain approval
for a Drinking Water
Quality Management
Plan (DWQMP)
We began preparation of our frst DWQMP in
2010, and submitted this document in 2011.
Approval was granted on 26 March 2012.
Report water quality
non-compliances to
the regulator as soon
as the service provider
has become aware of
the non-compliance
All eight water quality non-compliances were
reported to the regulator as soon as we were
made aware of the non-compliant result.
See Drinking Water Quality Performance on
page 25 for details on individual non-compliances
and the investigations and actions that were
undertaken in response to the results.
Prepare annual
reports
This water quality report satisfes part of the
requirement for annual reports. The DWQMP
annual report will be submitted to the regulator by
the due date (December 2013).
Undertake reviews
and audits of the
Drinking Water Quality
Management Plan
No reviews or audits of the DWQMP
were conducted in 2012-13. The frst
review is required by 30 March 2014, and
the frst audit by 30 March 2016.
Regulation of drinking water quality
15
Water quality management
Staff Training in
Water Hygiene
Unitywater has implemented a
Water Hygiene program with
our field based staff, which
focuses on clean working
habits when repairing or
maintaining our networks. The
program provides training and
awareness to staff, around the
key messages of cleanliness,
clean pipes, chlorination,
clean clothing and clearance
under pipes (to prevent
foreign material getting in).
Management of
Reservoir Storage Levels
Our customers have become
much more water conscious
over the past decade, meaning
that in many areas water
consumption has decreased.
Having too much water
stored in our reservoirs
can lead to water quality
deterioration, if turnover rates
are slow. We aim to strike
a balance between security
of supply (so we dont run
out of water) and ensuring
adequate water turnover (so
we provide you with the best
quality of water possible).
Installation of
Reservoir Mixers
Lowering of reservoir levels
isnt the only answer to
managing water quality in
reservoirs. In some cases, it is
preferable to install a mixing
device which continually
mixes water. The Queensland
summer heat can cause
temperature stratification
(layering) within reservoirs,
which can result in loss of
chlorine (which acts as a
disinfectant) at the water
surface. Unitywater installed
7 mixers in 2012-13, as
a proactive water quality
management measure.
At Unitywater, we take pride in our water quality. From our
bulk supply interface points with Seqwater, right through
to the furthest reaches of our supply area, we conduct our
activities with the dual purpose of maintaining the supply
and quality of our drinking water product.
Some examples of our approaches to water quality management include:
16
Water Quality
Improvement Projects
In 2012-13, Unitywater
implemented the Bribie Island
Water Quality Improvement
Project. This project involved
mains flushing, installation
of a reservoir mixer (see
above), and conversion of
disinfectant chemical from
monochloramine to free
chlorine. Even though there
had been no water quality
non-compliances in this
area, we identified that
improvements could be made
to protect against potential
non-compliances in the future.
Unlined Fittings
Replacement Program
The unlined fittings
replacement program
continued in 2012-13, with
approximately $5million
invested in areas including
Redcliffe, Deception Bay,
Kippa Ring, Clontarf, Buderim,
Pacific Paradise and Marcoola.
Unlined cast iron fittings are
usually found in older areas
of the water supply networks,
and can cause sporadic dirty
water events due to corrosion.
In some cases corrosion
can become so advanced
that water flow through
the network is restricted.
Sample Tap
Replacement Project
We have been installing
dedicated water quality
monitoring sample points
around our networks, to reduce
the risk of contamination at
the point of sampling. False
results caused by sample
point contamination can lead
to unnecessary corrective
actions, and also undermine
the publics confidence in
our product. With over 100
new sample taps installed
in early 2013, this program
is almost complete.
17
RESERVOIR / TOWER
WATER TREATMENT PLANT
WTP (Water Treatment Plants) are
owned and operated by SEQWater.
WATER TRUNK MAIN
NPI SUPPLY MAIN
NPI is owned and operated by Linkwater
Regional Map
18
Drinking water quality monitoring
Unitywater uses a risk based approach to determine
which parameters to monitor in drinking water,
following the guidance provided in the Australian
Drinking Water Guidelines. Our monitoring program
represents best value for money and provides the
information we need to be confident of the water
quality within the network.
For example, chlorine and chloramine
are disinfectant chemicals added
during the treatment process.
Accordingly, these parameters are
monitored frequently at all locations
within the distribution system to
ensure that concentrations remain
within acceptable levels. Conversely,
bromate is a potential disinfection by-
product which is unlikely to be found
in Unitywaters water supplies. This
parameter is monitored much less
frequently, and at fewer sites.
To provide sustainable value
for money water and sewerage
services to our customers.
This approach is in line with our strategic purpose:
19
20
All of our samples are collected by our highly trained samplers, and analysed
within our laboratories by our experienced chemists and microbiologists. Our
samplers and laboratories are independently assessed, certified and accredited
by the National Association of Testing Authorities (NATA). NATA accreditation
is the benchmark for performance in the field of testing, inspection and
calibration within Australia. You may have seen our samplers out and about!
Our team of water quality scientists review and trend water quality data
on a regular basis, so that any emerging issues can be picked up and acted
upon before water quality standards are breached. The Water Quality team
communicate with our Network Operations branch, who organise the work
that is to be carried out.
Examples of work that may be carried out in response to water quality
results include:
Water mains flushing
Chlorine addition to water storage tanks
Opening or closing of valves to isolate or re-direct water flow
In all cases, we aim to do the work with little to no impact on our customers.
The following section provides a summary of Unitywaters water quality
performance between 1 July 2012 and 30 June 2013.
Who tests our water?
How results influence action
Water samples are collected from 175 dedicated
sample taps throughout our water supply networks
on a weekly basis.
21
Your suburb and its water supply region

Suburb
Supply
District/Scheme
Suburb Supply Region
ALBANY CREEK Pine Rivers South CURRIMUNDI Caloundra
ALEXANDRA HEADLAND Maroochy South D'AGUILAR Woodford
ARANA HILLS Pine Rivers South DAKABIN Pine Rivers North
AROONA Caloundra DAYBORO Dayboro
BANKSIA BEACH Bribie Island DECEPTION BAY Caboolture
BATTERY HILL Caloundra DICKY BEACH Caloundra
BEACHMERE Caboolture DIDDILLIBAH Maroochy South
BEERBURRUM Railway Towns DONNYBROOK Caboolture
BEERWAH Railway Towns EATONS HILL Pine Rivers South
BELLARA Bribie Island ELIMBAH Caboolture
BELLMERE Caboolture EUMUNDI Maroochy North
BIRTINYA Caloundra EVERTON HILLS Pine Rivers South
BLI BLI Maroochy North EVERTON PARK Pine Rivers South
BONGAREE Bribie Island FERNY HILLS Pine Rivers South
BRAY PARK Pine Rivers South FOREST GLEN Maroochy South
BRENDALE Pine Rivers South GLASSHOUSE MOUNTAINS Railway Towns
BRIBIE ISLAND Bribie Island GOLDEN BEACH Caloundra
BUDDINA Caloundra GRIFFIN Pine Rivers North
BUDERIM Maroochy South HARBOUR HILL Maroochy South
BUNYA Pine Rivers South HIGHWORTH Maroochy North
BURPENGARY Caboolture JOYNER Pine Rivers South
BURPENGARY EAST Caboolture KALLANGUR Pine Rivers North
CABOOLTURE Caboolture KEIL MOUNTAIN Maroochy South
CABOOLTURE SOUTH Caboolture KENILWORTH Kenilworth
CALOUNDRA Caloundra KINGS BEACH Caloundra
CALOUNDRA WEST Caloundra KIPPA-RING Redcliffe
CASHMERE Pine Rivers South KULANGOOR Maroochy North
CLEAR MOUNTAIN Pine Rivers South KULUIN Maroochy South
CLONTARF Redcliffe KUNDA PARK Maroochy South
COES CREEK Maroochy North LANDSBOROUGH Railway Towns
COOLUM BEACH Maroochy North LAWNTON Pine Rivers North
COORAN Noosa LITTLE MOUNTAIN Caloundra
COOROY Noosa MALENY Maleny
COTTON TREE Maroochy South MARCOOLA Maroochy North
22

Suburb
Supply
District/Scheme
Suburb Supply Region
MARCUS BEACH Noosa POINT CARTWRIGHT Caloundra
MARGATE Redcliffe POMONA Noosa
MAROOCHYDORE Maroochy South REDCLIFFE Redcliffe
MERIDIAN PLAINS Caloundra ROSEMOUNT Maroochy North
MINYAMA Caloundra ROTHWELL Redcliffe
MOFFAT BEACH Caloundra SAMFORD Pine Rivers South
MOOLOOLABA Maroochy South SANDSTONE POINT Caboolture
MOOLOOLAH VALLEY Railway Towns SCARBOROUGH Redcliffe
MORAYFIELD Caboolture SIPPY DOWNS Maroochy South
MOUNT COOLUM Maroochy North SOLANDER Bribie Island
MOUNTAIN CREEK Maroochy South STRATHPINE Pine Rivers South
MUDJIMBA Maroochy North SUNRISE BEACH Noosa
MURRUMBA DOWNS Pine Rivers North SUNSHINE BEACH Noosa
NAMBOUR Maroochy North TANAWHA Maroochy South
NARANGBA Caboolture TEWANTIN Noosa
NEWPORT Redcliffe TOORBUL Caboolture
NINGI Caboolture TOWEN MOUNTAIN Maroochy North
NOOSA HEADS Noosa TWIN WATERS Maroochy North
NOOSAVILLE Noosa UPPER CABOOLTURE Caboolture
NORTH ARM Maroochy North WAMURAN Caboolture
NORTH LAKES Pine Rivers North WARANA Caloundra
PACIFIC PARADISE Maroochy North WARNER Pine Rivers South
PALMWOODS Maroochy South WOODFORD Woodford
PARKLANDS Maroochy North WOODY POINT Redcliffe
PARREARRA Caloundra WOOMBYE Maroochy South
PELICAN WATERS Caloundra WOORIM Bribie Island
PEREGIAN BEACH Noosa WURTULLA Caloundra
PEREGIAN SPRINGS Maroochy North YANDINA Maroochy North
PETRIE Pine Rivers North YAROOMBA Maroochy North
23
24
Supply Region
Number of
Samples
Required
Actual
Number of
Samples
Number
of Positive
Results
Required
Performance
Actual
Performance
Compliant
Bribie Island 88 200 0 98% 100%
Caboolture 360 743 1
a
98% 99.9%
Caloundra 268 526 0 98% 100%
Dayboro 52 111 0 98% 100%
Kenilworth 52 52 1
b
98% 98.1%
Maleny 52 202 0 98% 100%
Maroochy North 220 351 0 98% 100%
Maroochy South 324 380 0 98% 100%
Noosa 208 559 0 98% 100%
Pine Rivers North 232 400 0 98% 100%
Pine Rivers South 336 676 1
c
98% 99.8%
Railway Towns 88 635 3
d
98% 99.5%
Redcliffe 220 297 0 98% 100%
Woodford 64 96 0 98% 100%
All Schemes 2564 5162 6 98% 99.9%
Samples which did not comply with the standards = 6
a - An result of 3mpn/100mL was reported in Narangba, however due to the chlorine levels in the
sample this is suspected to be related to contamination at point of sampling. The confirmatory sample was
negative, and an investigation found no contamination sources.
b An result of 22mpn/100mL was reported in Kenilworth. This was traced back to a water storage
reservoir where rain water had entered from the roof during the intense rainfall events in January 2013.
Unitywater responded rapidly to this event, flushing the affected water out of the system, increasing
chlorine concentrations and repairing the defective roof. All subsequent tests have been negative for .
c - An result of 4mpn/100mL was reported from a water storage reservoir in Albany Creek. The
confirmatory sample was negative, and an investigation found no contamination sources.
d Three samples tested positive for , out of a total of 635 samples. In all cases, results were less
than 10mpn/100mL, chlorine concentrations were satisfactory (0.7mg/L or greater) and confirmatory
samples were negative. Investigations found no source of contamination. These detections are believed to
be related to contamination of the sample at the sampling point, as the chlorine levels in the water supply
were adequate to kill bacteria and turbidity was low in all samples. After replacement of a sample tap and a
change in tap disinfection method, all samples have returned negative results since.
Drinking water quality performance
Queenslands requires that nil is found
in 98% of the samples taken for a 12 month period, from a minimum number
of samples based on the connected population living in the area (Schedule 3A,
page 53).
Unitywater met the requirements in all water
supply regions. Please refer to the table below for a
summary of performance:
25 25
When assessing performance against the Australian
Drinking Water Guidelines health based limits, a
calculation known as the 95th percentile is used.
Based on the individual results over the course of
the reporting period, this calculation provides an
estimate of the value at which 95% of results fall
below. For more information on the water quality
statistical methods and performance assessment,
see Water Quality Statistics Explained on page 49.
Health guidelines are based on safety over a lifetime
of consumption. For this reason it is considered
acceptable for an individual result to exceed the
guideline on occasion, provided the long term
performance is compliant.
Unitywater complied with the Australian Drinking
Water Guidelines for all parameters measured, in
all water supply regions. This section summarises
the chemical performance individually by water
supply region:
Chemical parameters
Drinking water quality performance
26
Bribie Island
Samples which did not comply with the chemical water quality standards = 0
Drinking water quality performance
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 7 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 7 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 7 0.02 0.04 0.03 0.04 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 7 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 3 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 7 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 200 <0.1 2.0 0.45 1.5 5
Chlorine (Total) mg/L 200 <0.1 2.2 0.68 2.0 5
Chromium mg/L 7 <0.01 <0.01 <0.01 <0.01 0.05
Copper mg/L 18 <0.01 0.02 <0.01 0.01 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 114 0.62 1.1 0.84 0.98 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 18 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 114 <0.01 <0.01 <0.01 <0.01 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Molybdenum mg/L 6 <0.01 <0.01 <0.01 <0.01 0.05
Monochloramine mg/L 146 <0.02 1.42 0.07 0.45 3
Nickel mg/L 12 <0.01 <0.01 <0.01 <0.01 0.02
Nitrate (as NO
3
-
) mg/L 103 0.34 4.81 1.0 3.1 50
Nitrite (as NO
2
-
) mg/L 103 <0.02 0.69 0.04 0.19 3
Selenium mg/L 7 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 1 30 30 30 30 500
Total
Trihalomethanes
g/L 18 <5 183 72 175 250
27
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 3 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 21 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 21 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 21 <0.01 0.02 0.01 0.02 2
Beryllium mg/L 3 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 21 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 10 <0.005 0.016 0.004 0.01 0.02
Cadmium mg/L 21 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 743 <0.1 4.5 0.3 1.2 5
Chlorine (Total) mg/L 743 <0.1 4.9 1.2 3.0 5
Chromium mg/L 21 <0.01 <0.01 <0.01 <0.01 0.05
Copper mg/L 54 <0.01 0.08 <0.01 0.02 2
Cyanogen
Chloride
mg/L 9 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 368 0.62 0.95 0.78 0.89 1.5
Formaldehyde mg/L 3 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 54 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 368 <0.01 0.01 <0.01 <0.01 0.5
Mercury mg/L 3 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Molybdenum mg/L 18 <0.01 <0.01 <0.01 <0.01 0.05
Monochloramine mg/L 498 <0.02 3.04 0.53 2.2 3
Nickel mg/L 36 <0.01 <0.01 <0.01 <0.01 0.02
Nitrate (as NO
3
-
) mg/L 407 0.29 5.9 2.5 4.4 50
Nitrite (as NO
2
-
) mg/L 407 <0.02 1.4 0.24 0.92 3
Selenium mg/L 21 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 3 25 25 25 25 500
Total Trihalomethanes g/L 34 <5 71 32 68 250
Caboolture
Samples which did not comply with the chemical water quality standards = 1
A monochloramine result of 3.04mg/L was reported for a sample taken in Morayfield, which exceeded the
ADWG health guideline value of 3mg/L. This was due to a monochloramine dosing fault by our upstream
provider Seqwater, which was rectified immediately after we notified them of the result.
Drinking water quality performance
28
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 2 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 8 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 2 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 2 <0.01 <0.01 <0.01 <0.01 2
Beryllium mg/L 2 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 2 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 6 <0.005 0.007 <0.005 0.006 0.02
Cadmium mg/L 8 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 575 <0.1 1.7 0.75 1.4 5
Chlorine (Total) mg/L 472 <0.1 1.9 0.90 1.5 5
Chromium mg/L 25 <0.01 0.01 <0.01 0.01 0.05
Copper mg/L 44 <0.01 0.3 0.023 0.04 2
Cyanogen
Chloride
mg/L 6 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 313 0.4 0.94 0.82 0.89 1.5
Formaldehyde mg/L 2 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 27 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 313 <0.01 0.03 <0.01 0.01 0.5
Mercury mg/L 2 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Nickel mg/L 44 <0.01 0.01 <0.01 0.01 0.02
Selenium mg/L 2 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 25 23 33 29 33 500
Total Trihalomethanes g/L 26 14 62 40 59 250
Caloundra
Samples which did not comply with the chemical water quality standards = 0
Drinking water quality performance
29 29
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Antimony mg/L 2 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 2 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 2 0.03 0.03 0.03 0.03 2
Boron mg/L 2 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 1 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 2 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 111 0.4 2 1 1.7 5
Chlorine (Total) mg/L 111 0.5 2.5 1.1 1.9 5
Chromium mg/L 2 <0.01 <0.01 <0.01 <0.01 0.05
Copper mg/L 6 <0.01 0.02 <0.01 0.016 2
Cyanogen
Chloride
mg/L 1 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 42 0.7 0.9 0.8 0.84 1.5
Lead mg/L 6 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 40 <0.01 <0.01 <0.01 <0.01 0.5
Molybdenum mg/L 2 <0.01 <0.01 <0.01 <0.01 0.05
Nickel mg/L 4 <0.01 <0.01 <0.01 <0.01 0.02
Nitrate (as NO
3
-
) mg/L 61 0.14 2.1 0.65 1.16 50
Nitrite (as NO
2
-
) mg/L 61 <0.02 0.03 <0.02 <0.02 3
Selenium mg/L 2 <0.01 <0.01 <0.01 <0.01 0.01
Total
Trihalomethanes
g/L 6 13 58 32 54 250
Dayboro
Samples which did not comply with the chemical water quality standards = 0
Drinking water quality performance
30
Kenilworth
Samples which did not comply with the chemical water quality standards = 0
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 3 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 1 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 1 0.04 0.04 0.04 0.04 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 1 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 3 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 3 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 52 <0.1 0.90 0.59 0.9 5
Chlorine (Total) mg/L 43 <0.1 1.1 0.70 0.9 5
Chromium mg/L 3 <0.01 0.01 <0.01 0.01 0.05
Copper mg/L 4 0.03 0.06 0.04 0.06 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 29 <0.1 0.53 0.23 0.31 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 4 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 29 <0.01 <0.01 <0.01 <0.01 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Nickel mg/L 4 <0.01 0.01 <0.01 0.01 0.02
Selenium mg/L 1 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 3 9.9 11 10 11 500
Total
Trihalomethanes
g/L 11 23 42 34 41 250
Drinking water quality performance
31 31
Maleny
Samples which did not comply with the chemical water quality standards = 0
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 3 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 1 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 1 <0.01 <0.01 <0.01 <0.01 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 1 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 3 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 3 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 220 <0.1 1.6 0.83 1.3 5
Chlorine (Total) mg/L 182 <0.1 1.8 0.97 1.6 5
Chromium mg/L 10 <0.01 0.01 <0.01 0.01 0.05
Copper mg/L 17 <0.01 0.06 0.013 0.028 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 117 0.7 0.99 0.83 0.93 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 10 <0.01 0.01 <0.01 <0.01 0.01
Manganese mg/L 117 <0.01 0.22 <0.01 0.016 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Nickel mg/L 17 <0.01 0.01 <0.01 0.01 0.02
Selenium mg/L 1 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 10 25 28 26 28 500
Total
Trihalomethanes
g/L 12 23 61 33 49 250
Drinking water quality performance
32
Maroochy North
Samples which did not comply with the chemical water quality standards = 0
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 3 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 1 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 1 <0.01 <0.01 <0.01 <0.01 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 1 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 3 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 3 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 351 <0.1 2.6 1.2 2.1 5
Chlorine (Total) mg/L 292 <0.1 2.7 1.3 2.2 5
Chromium mg/L 14 <0.01 0.01 <0.01 0.01 0.05
Copper mg/L 26 <0.01 0.08 0.019 0.05 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 190 0.36 0.96 0.82 0.89 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 15 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 189 <0.01 0.12 <0.01 <0.01 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Nickel mg/L 26 <0.01 0.01 <0.01 0.01 0.02
Selenium mg/L 1 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 14 19 39 33 39 500
Total
Trihalomethanes
g/L 12 36 97 68 92 250
Drinking water quality performance
33 33
Maroochy South
Samples which did not comply with the chemical water quality standards = 0
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 3 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 1 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 1 <0.01 <0.01 <0.01 <0.01 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 1 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 3 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 3 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 380 0.1 1.9 0.98 1.4 5
Chlorine (Total) mg/L 326 0.3 1.7 1.2 1.5 5
Chromium mg/L 13 <0.01 0.01 <0.01 0.01 0.05
Copper mg/L 25 <0.01 0.07 0.015 0.046 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 181 0.61 0.91 0.82 0.88 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 15 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 179 <0.01 <0.01 <0.01 <0.01 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Nickel mg/L 25 <0.01 0.01 <0.01 0.01 0.02
Selenium mg/L 1 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 13 19 25 20 23 500
Total
Trihalomethanes
g/L 12 <5 16 6 14 250
Drinking water quality performance
34
Noosa
Samples which did not comply with the chemical water quality standards = 0
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 16 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 1 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 1 0.01 0.01 0.01 0.01 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 1 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 3 <0.005 0.011 0.005 0.01 0.02
Cadmium mg/L 16 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 559 <0.1 1.7 0.35 0.7 5
Chlorine (Total) mg/L 466 <0.1 1.9 0.45 0.8 5
Chromium mg/L 22 <0.01 0.01 <0.01 0.01 0.05
Copper mg/L 42 <0.01 0.14 0.018 0.065 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 300 0.7 0.97 0.83 0.87 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 36 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 300 <0.01 0.018 <0.01 <0.01 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Nickel mg/L 42 <0.01 0.01 <0.01 0.01 0.02
Selenium mg/L 1 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 22 31 38 36 38 500
Total
Trihalomethanes
g/L 15 53 102 70 95 250
Drinking water quality performance
35 35
Pine Rivers North
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 3 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 14 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 14 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 14 0.01 0.02 0.018 0.02 2
Beryllium mg/L 3 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 14 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 8 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 14 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 401 <0.1 3 1.4 2.2 5
Chlorine (Total) mg/L 401 <0.1 3.4 1.7 2.4 5
Chromium mg/L 14 <0.01 <0.01 <0.01 <0.01 0.05
Copper mg/L 34 <0.01 0.09 0.03 0.08 2
Cyanogen
Chloride
mg/L 8 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 208 0.22 0.96 0.79 0.92 1.5
Formaldehyde mg/L 3 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 34 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 208 <0.01 0.02 <0.01 <0.01 0.5
Mercury mg/L 3 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Molybdenum mg/L 11 <0.01 <0.01 <0.01 <0.01 0.05
Nickel mg/L 23 <0.01 <0.01 <0.01 <0.01 0.02
Nitrate (as NO
3
-
) mg/L 211 0.24 0.99 0.63 0.94 50
Nitrite (as NO
2
-
) mg/L 211 <0.02 0.07 <0.02 <0.02 3
Selenium mg/L 14 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 3 25 40 35 40 500
Total
Trihalomethanes
g/L 25 50 166 101 159 250
Samples which did not comply with the chemical water quality standards = 0
Drinking water quality performance
36
Pine Rivers South
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 3 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 19 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 19 <0.001 0.001 <0.001 0.001 0.01
Barium mg/L 19 <0.01 0.02 0.015 0.02 2
Beryllium mg/L 4 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 19 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 9 <0.005 0.006 <0.005 <0.005 0.02
Cadmium mg/L 19 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 714 <0.1 2.7 0.44 1.8 5
Chlorine (Total) mg/L 714 <0.1 3.5 1.2 2.6 5
Chromium mg/L 19 <0.01 <0.01 <0.01 <0.01 0.05
Copper mg/L 45 <0.01 0.26 0.02 0.08 2
Cyanogen
Chloride
mg/L 8 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 301 0.32 0.98 0.78 0.89 1.5
Formaldehyde mg/L 3 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 45 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 301 <0.01 0.02 <0.01 0.01 0.5
Mercury mg/L 4 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Molybdenum mg/L 15 <0.01 <0.01 <0.01 <0.01 0.05
Monochloramine mg/L 372 <0.02 2.75 0.47 1.5 3
Nickel mg/L 30 <0.01 <0.01 <0.01 <0.01 0.02
Nitrate (as NO
3
-
) mg/L 375 0.27 10.2 2.5 5.1 50
Nitrite (as NO
2
-
) mg/L 375 <0.02 2.1 0.17 0.69 3
Selenium mg/L 19 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 4 25 39 32 38 500
Total
Trihalomethanes
g/L 42 27 122 77 114 250
Samples which did not comply with the chemical water quality standards = 0
Drinking water quality performance
37 37
Railway Towns
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 7 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 1 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 1 <0.01 <0.01 <0.01 <0.01 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 1 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 3 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 7 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 687 <0.1 2.1 0.81 1.5 5
Chlorine (Total) mg/L 565 <0.1 2.2 0.94 1.7 5
Chromium mg/L 29 <0.01 0.01 <0.01 0.01 0.05
Copper mg/L 51 <0.01 0.34 0.028 0.088 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 351 0.36 0.99 0.83 0.91 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 29 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 351 <0.01 0.022 <0.01 <0.01 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Nickel mg/L 51 <0.01 0.01 <0.01 0.01 0.02
Selenium mg/L 1 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 29 23 28 26 28 500
Total
Trihalomethanes
g/L 16 16 70 44 69 250
Samples which did not comply with the chemical water quality standards = 0
Drinking water quality performance
38
Redcliffe
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 11 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 11 <0.001 0.001 <0.001 <0.001 0.01
Barium mg/L 11 0.01 0.02 0.016 0.02 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 11 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 4 <0.005 <0.005 <0.005 <0.005 0.02
Cadmium mg/L 11 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 297 <0.1 0.2 <0.1 <0.1 5
Chlorine (Total) mg/L 297 <0.1 2.8 0.24 1.0 4.1
Chromium mg/L 11 <0.01 <0.01 <0.01 <0.01 0.05
Copper mg/L 30 <0.01 0.13 0.03 0.1 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 190 0.37 0.95 0.76 0.87 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 30 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 190 <0.01 0.02 <0.01 <0.01 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Molybdenum mg/L 10 <0.01 <0.01 <0.01 <0.01 0.05
Monochloramine mg/L 206 <0.02 0.44 0.03 0.15 3
Nickel mg/L 20 <0.01 <0.01 <0.01 <0.01 0.02
Nitrate (as NO
3
-
) mg/L 154 0.93 4.3 2.8 3.7 50
Nitrite (as NO
2
-
) mg/L 154 <0.02 1.2 0.09 0.39 3
Selenium mg/L 11 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 1 29 29 29 29 500
Total
Trihalomethanes
g/L 18 35 50 43 50 250
Samples which did not comply with the chemical water quality standards = 0
Drinking water quality performance
39
Woodford
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
95th
Percentile
ADWG
Health
Guideline
Met
ADWG
Acrylamide g/L 1 <0.2 <0.2 <0.2 <0.2 0.2
Antimony mg/L 3 <0.001 <0.001 <0.001 <0.001 0.003
Arsenic mg/L 3 <0.001 <0.001 <0.001 <0.001 0.01
Barium mg/L 3 <0.01 0.01 <0.01 0.01 2
Beryllium mg/L 1 <0.001 <0.001 <0.001 <0.001 0.06
Boron mg/L 3 <0.1 <0.1 <0.1 <0.1 4
Bromate mg/L 3 <0.005 0.009 <0.005 0.008 0.02
Cadmium mg/L 3 <0.001 <0.001 <0.001 <0.001 0.002
Chlorine (Free) mg/L 97 <0.1 0.2 <0.1 0.2 5
Chlorine (Total) mg/L 97 <0.1 4.2 1.22 2.1 4.1
Chromium mg/L 3 <0.01 <0.01 <0.01 <0.01 0.05
Copper mg/L 6 <0.01 <0.01 <0.01 <0.01 2
Cyanogen
Chloride
mg/L 3 <0.004 <0.004 <0.004 <0.004 0.08
Fluoride mg/L 44 0.68 0.89 0.79 0.86 1.5
Formaldehyde mg/L 1 <0.1 <0.1 <0.1 <0.1 0.5
Lead mg/L 6 <0.01 <0.01 <0.01 <0.01 0.01
Manganese mg/L 44 <0.01 <0.01 <0.01 <0.01 0.5
Mercury mg/L 1 <0.0005 <0.0005 <0.0005 <0.0005 0.001
Molybdenum mg/L 2 <0.01 <0.01 <0.01 <0.01 0.05
Monochloramine mg/L 78 <0.02 1.95 0.48 1.2 3
Nickel mg/L 4 <0.01 <0.01 <0.01 <0.01 0.02
Nitrate (as NO
3
-
) mg/L 57 1.73 8.1 4.9 7.4 50
Nitrite (as NO
2
-
) mg/L 57 <0.02 1.1 0.29 0.87 3
Selenium mg/L 3 <0.01 <0.01 <0.01 <0.01 0.01
Sulphate (as SO
4
2-
) mg/L 1 28 28 28 28 500
Total
Trihalomethanes
g/L 10 <5 11 <5 8.8 250
Samples which did not comply with the chemical water quality standards = 1
A total chlorine result of 4.2mg/L was reported for a sample taken in Woodford, which exceeded the ADWG health
guideline value of 4.1mg/L for total chlorine in a chloraminated area. This was due to a faulty chloramine analyser at
one of our reservoir sites, which resulted in a slight over-dosage of chlorine. As soon as the result was reported, the
reservoir was isolated from service and field staff were dispatched to site to rectify the problem.
1
Refer to Water Quality Statistics Explained on page 49 for an explanation on the chlorine health guideline value in
areas where different disinfectants are used.
Drinking water quality performance
40
When assessing performance against the
Australian Drinking Water Guidelines aesthetic
limits, a calculation known as the mean is
used. This is the average of all results obtained
throughout the year. For more information
on the water quality statistical methods and
performance assessment, see Water Quality
Statistics Explained on page 49.
Aesthetic Water Quality
41
Bribie Island
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 114 <0.02 0.07 0.02 0.2

Ammonia (free) mg/L 146 <0.02 0.46 0.03 0.5

Colour (apparent) PCU 84 <1 2.8 1.2 15

Colour (true) PCU 84 <1 2.4 <1 15

Hardness (as CaCO
3

) mg/L 6 83 91 86 200

Iron mg/L 114 <0.01 0.11 0.02 0.3

pH - 200 7 8.7 7.5 6.5 9.2^

Silica mg/L 1 8.4 8.4 8.4 80

Sodium mg/L 9 23 44 39 180

Turbidity NTU 200 <0.05 2.5 0.12 5

Zinc mg/L 72 <0.01 0.04 <0.01 3

Conductivity S/cm 200 202 448 375
- -
Temperature C 200 17.2 30.9 22.8
- -
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 368 <0.02 0.06 <0.02 0.2

Ammonia (free) mg/L 498 <0.02 0.86 0.1 0.5

Colour (apparent) PCU 278 <1 8.5 <1 15

Colour (true) PCU 278 <1 1.3 <1 15

Hardness (as CaCO
3

) mg/L 28 50 81 71 200

Iron mg/L 368 <0.01 0.1 <0.01 0.3

pH - 742 7.1 9.2 7.9 6.5 9.2^

Silica mg/L 3 7.9 7.9 7.9 80

Sodium mg/L 27 9 22 16 180

Turbidity NTU 742 <0.05 1.9 0.12 5

Zinc mg/L 242 <0.01 0.02 <0.01 3

Conductivity S/cm 651 161 422 214
- -
Temperature C 742 15.1 31.8 22.2
- -
Caboolture
no guideline
no guideline
42
This section summarises the aesthetic performance
individually by water supply region
Caloundra
Dayboro
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 210 <0.02 0.09 0.016 0.2

Ammonia (free) mg/L 244 <0.02 0.04 <0.02 0.5

Colour (apparent) PCU 318 <1 22 1.3 15

Colour (true) PCU 238 <1 2.3 <1 15

Hardness (as CaCO
3

) mg/L 23 51 64 58 200

Iron mg/L 313 <0.01 0.34 0.02 0.3

pH - 574 7 8.9 7.6 6.5 9.2^

Silica mg/L 2 4.7 7.8 6.3 80

Sodium mg/L 6 7 10 8.5 180

Turbidity NTU 574 0.07 3.9 0.26 5

Zinc mg/L 233 <0.01 0.27 0.018 3

Conductivity
S/
cm
471 166 267 203
- -
Temperature C 575 15.2 33.2 23.2
- -
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 40 <0.02 0.03 <0.02 0.2

Colour (apparent) PCU 32 <1 1.4 <1 15

Colour (true) PCU 32 <1 <1 <1 15

Hardness (as CaCO
3

) mg/L 2 80 82 81 200

Iron mg/L 40 <0.01 0.02 <0.01 0.3

pH - 111 7.3 8.2 7.6 6.5 9.2^

Sodium mg/L 3 51 69 61 180

Turbidity NTU 111 <0.05 0.35 0.13 5

Zinc mg/L 26 <0.01 <0.01 <0.01 3

Conductivity S/cm 93 278 395 363
- -
Temperature C 111 15.7 26.4 21.1
- -
no guideline
no guideline
Aesthetic Water Quality
43
Kenilworth
Maleny
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 20 <0.02 0.02 <0.02 0.2

Ammonia (free) mg/L 24 <0.02 0.03 <0.02 0.5

Colour (apparent) PCU 29 <1 3.3 <1 15

Colour (true) PCU 22 <1 <1 <1 15

Hardness (as CaCO
3

) mg/L 11 123 144 132 200

Iron mg/L 29 <0.01 0.021 <0.01 0.3

pH - 52 7 7.7 7.3 6.5 9.2^

Silica mg/L 1 25 25 25 80

Sodium mg/L 3 65 88 75 180

Turbidity NTU 52 0.06 0.51 0.17 5

Zinc mg/L 22 <0.01 0.07 0.03 3

Conductivity S/cm 45 379 670 594
- -
Temperature C 52 17.4 30 23.3
- -
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 79 <0.02 0.21 0.039 0.2

Ammonia (free) mg/L 93 <0.02 0.02 <0.02 0.5

Colour (apparent) PCU 119 <1 87 2.7 15

Colour (true) PCU 91 <1 3 <1 15

Hardness (as CaCO
3

) mg/L 9 58 67 64 200

Iron mg/L 117 <0.01 0.59 0.023 0.3

pH - 220 7 9 7.9 6.5 9.2^

Silica mg/L 1 8.2 8.2 8.2 80

Sodium mg/L 3 7 10 8.3 180

Turbidity NTU 220 0.07 6 0.31 5

Zinc mg/L 88 <0.01 0.03 <0.01 3

Conductivity S/cm 182 176 309 207
- -
Temperature C 220 15 27.9 21.1
- -
no guideline
no guideline
Aesthetic Water Quality
44
Maroochy North
Maroochy South
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 130 <0.02 0.06 0.015 0.2

Ammonia (free) mg/L 156 <0.02 0.04 <0.02 0.5

Colour (apparent) PCU 191 <1 30 1.4 15

Colour (true) PCU 146 <1 1.6 <1 15

Hardness (as CaCO
3

) mg/L 13 52 83 65 200

Iron mg/L 189 <0.01 0.23 0.013 0.3

pH - 351 6.9 9.2 7.4 6.5 9.2^

Silica mg/L 1 10 10 10 80

Sodium mg/L 3 22 30 25 180

Turbidity NTU 350 0.06 4.3 0.24 5

Zinc mg/L 143 <0.01 0.05 <0.01 3

Conductivity S/cm 305 163 359 254
- -
Temperature C 351 16.5 30.2 22.8
- -
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 125 <0.02 0.04 <0.02 0.2

Ammonia (free) mg/L 148 <0.02 0.05 <0.02 0.5

Colour (apparent) PCU 187 <1 4 <1 15

Colour (true) PCU 145 <1 1.8 <1 15

Hardness (as CaCO
3

) mg/L 13 55 63 59 200

Iron mg/L 179 <0.01 0.041 <0.01 0.3

pH - 380 6.8 8.9 7.5 6.5 9.2^

Silica mg/L 1 8.1 8.1 8.1 80

Sodium mg/L 3 7 11 8.7 180

Turbidity NTU 380 0.08 0.69 0.20 5

Zinc mg/L 137 <0.01 0.02 <0.01 3

Conductivity S/cm 338 163 372 197
- -
Temperature C 380 16.4 30.1 22.4
- -
no guideline
no guideline
Aesthetic Water Quality
45
Noosa
Pine Rivers North
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 207 <0.02 0.05 <0.02 0.2
Ammonia (free) mg/L 249 <0.02 0.03 <0.02 0.5
Colour (apparent) PCU 304 <1 10 <1 15
Colour (true) PCU 232 <1 3.3 <1 15
Hardness (as CaCO
3

) mg/L 21 46 63 53 200
Iron mg/L 300 <0.01 0.26 0.012 0.3
pH - 559 6.7 9 7.9 6.5 9.2^
Silica mg/L 1 11 11 11 80
Sodium mg/L 3 19 28 23 180
Turbidity NTU 559 0.06 1.2 0.17 5
Zinc mg/L 228 <0.01 0.09 <0.01 3
Conductivity S/cm 487 182 434 256
- -
Temperature C 479 16.5 31.2 23.4
- -
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 208 <0.02 0.07 0.03 0.2
Colour (apparent) PCU 153 <1 5.8 1.5 15
Colour (true) PCU 153 <1 4 <1 15
Hardness (as CaCO
3

) mg/L 21 56 90 68 200
Iron mg/L 208 <0.01 0.24 0.01 0.3
pH - 401 6.8 8.7 7.7 6.5 9.2^
Silica mg/L 3 3.7 3.8 3.7 80
Sodium mg/L 19 19 32 24 180
Turbidity NTU 401 <0.05 2 0.15 5
Zinc mg/L 131 <0.01 0.02 <0.01 3
Conductivity S/cm 302 197 342 275
- -
Temperature C 401 14.9 30.1 22.3
- -
no guideline
no guideline
Aesthetic Water Quality
46
Pine Rivers South
Railway Towns
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 301 <0.02 0.06 0.03 0.2
Ammonia (free) mg/L 372 <0.02 3.1 0.19 0.5
Colour (apparent) PCU 225 <1 5.2 1.8 15
Colour (true) PCU 225 <1 2.2 0.73 15
Hardness (as CaCO
3

) mg/L 27 51 121 74 200
Iron mg/L 301 <0.01 0.06 0.01 0.3
pH - 710 6.7 8.3 7.6 6.5 9.2^
Silica mg/L 4 8 12.8 11.2 80
Sodium mg/L 24 14 46 25 180
Turbidity NTU 710 <0.05 1.8 0.16 5
Zinc mg/L 195 <0.01 0.02 <0.01 3
Conductivity S/cm 576 183 488 304
- -
Temperature C 711 14.3 29.9 22.1
- -
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 229 <0.02 0.05 <0.02 0.2
Ammonia (free) mg/L 274 <0.02 0.11 <0.02 0.5
Colour (apparent) PCU 360 <1 28 1.2 15
Colour (true) PCU 266 <1 1.6 <1 15
Hardness (as CaCO
3

) mg/L 28 44 63 56 200
Iron mg/L 351 <0.01 0.95 0.022 0.3
pH - 687 7 9.2 7.7 6.5 9.2^
Silica mg/L 1 8.5 8.5 8.5 80
Sodium mg/L 3 7 10 8.3 180
Turbidity NTU 687 <0.05 3.2 0.24 5
Zinc mg/L 257 <0.01 0.08 0.012 3
Conductivity S/cm 565 160 379 201
- -
Temperature C 687 14.5 32.4 22.2
- -
no guideline
no guideline
Aesthetic Water Quality
47
Redcliffe
Woodford
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 190 <0.02 0.06 0.02 0.2
Ammonia (free) mg/L 206 <0.02 0.52 0.03 0.5
Colour (apparent) PCU 139 <1 4.2 2.0 15
Colour (true) PCU 139 <1 2.1 <1 15
Hardness (as CaCO
3

) mg/L 10 70 80 73 200
Iron mg/L 190 <0.01 0.06 0.02 0.3
pH - 297 7.1 8.6 7.6 6.5 9.2^
Silica mg/L 1 10.4 10.4 10.4 80
Sodium mg/L 13 16 26 22 180
Turbidity NTU 297 <0.05 1.2 0.15 5
Zinc mg/L 119 <0.01 0.04 <0.01 3
Conductivity S/cm 206 193 429 261
- -
Temperature C 297 16.9 32.6 23.6
- -
Parameter Units
Number of
Samples
Min
Result
Max
Result
Average
Result
ADWG
Aesthetic
Guideline
Met
ADWG
Aluminium mg/L 44 <0.02 0.04 <0.02 0.2
Ammonia (free) mg/L 78 <0.02 2.1 0.37 0.5
Colour (apparent) PCU 34 <1 1.9 <1 15
Colour (true) PCU 34 <1 1.2 <1 15
Hardness (as CaCO
3

) mg/L 2 76 76 76 200
Iron mg/L 44 <0.01 0.02 <0.01 0.3
pH - 96 7.1 8 7.5 6.5 9.2^
Silica mg/L 1 8 8 8 80
Sodium mg/L 5 14 21 17 180
Turbidity NTU 96 <0.05 0.33 0.12 5
Zinc mg/L 30 <0.01 0.02 <0.01 3
Conductivity S/cm 82 197 283 241
- -
Temperature C 96 15.7 28.4 21.2
- -
no guideline
no guideline
Aesthetic Water Quality
48
When assessing performance against the Australian
Drinking Water Guidelines health based limits, a
calculation known as the 95th percentile is used. Based
on the individual test results over the course of the
reporting period, this calculation provides an estimate of
the value at which 95% of results fall below. This is the
approach recommended in the Australian Drinking Water
Guidelines 2011 for assessing compliance against health
based guidelines.
A different approach is used to compare performance
against aesthetic guideline values. The mean, or average,
result of the dataset is used to compare against the
guideline value. Again, this is the approach recommended
in the Australian Drinking Water Guidelines 2011.
Water Quality Statistics Explained
ADWG = Australian Drinking Water Guidelines 2011
* The ADWG guideline for total chlorine is 5mg/L in areas where free chlorine
is used as the disinfectant. In areas where monochloramine is used as the
disinfectant, the guideline value for total chlorine is 4.1mg/L. In some cases, free
chlorine and monochloramine are used as disinfectants in different locations
within the same region. This report provides details on exceedences of either
guideline, whichever is relevant to the location at which the sample was collected.
^ Table 10.5 in the ADWG states the aesthetic guideline for pH as 6.5 to 8.5,
however notes that values up to 9.2 are acceptable in new concrete tanks and
cement-mortar lined pipes provided that monitoring indicates no deterioration in
microbial quality of water.
Footnotes
Unit of Measurement
mg/L milligrams per litre. Sometimes referred to as parts per million (ppm)
g/L micrograms per litre. Sometimes referred to as parts per billion (ppb)
mpn/100mL most probable number per 100 millilitres of sample
NTU Nephelometric Turbidity Units
C degrees celcius
S/cm microsiemens per centimetre
PCU platinum-cobalt units
49
Useful Information
Chlorinated tap water
and aquariums
Please do not fill your fish tank directly
from the tap!
Monochloramine and chlorine are both
disinfectants used in Unitywaters
water supplies, and both can be toxic
to fish and other aquatic organisms.
De-chlorination chemicals can usually
be purchased from your local pet
store, or alternatively leave a container
of water open overnight to allow
the chlorine or monochloramine to
dissipate. Ideally less than one third
of the tank volume should be replaced
at any time, unless you are confident
that all chlorine or monochloramine has
been removed. Please ask your local
pet store staff for further information.
Chlorine taste in water
Chlorination of drinking water
first began in 1854, and this has
been hailed as one of the defining
historical moments in improving
public health! Disinfection of
naturally sourced drinking water is
necessary in most cases, to kill or
inactivate microorganisms that may
be harmful to you or your families
health. Unitywater aims to strike the
balance between maintaining sufficient
chlorine (or monochloramine) to keep
microorganisms at bay, while keeping in
mind our customers taste preferences.
Ultimately our goal is to keep you safe,
and some customers located near
a disinfection point may experience
a regular noticeable chlorine taste
in their water. You can reduce the
chlorine taste in your drinking water
by filling up a jug and leaving it on
your kitchen bench overnight.
Disposal of fuel and
chemicals around the home
Certain chemicals such as fuel,
oil, kerosene, paint thinners and
other petroleum-based products
can represent a risk to your water
supply if not disposed of properly.
These chemicals, if tipped out onto
the ground, can seep through plastic
water pipes supplying your house
and result in an unpleasant tasting
and potentially hazardous water
entering your home. Tipping chemicals
down the sink can also cause
serious problems in your house.
Please dispose of your unwanted
fuels and chemicals in the appropriate
manner! Contact your local council
for more information on methods
for disposal of chemicals.
Fluoride in water
Fluoride is added to drinking
water by Seqwater.
Questions about the fluoridation
process should be directed to
Seqwater: www.seqwater.com.au
Questions about fluoride and your
health should be directed to Queensland
Health: www.health.qld.gov.au
50
Recently moved In?
If you have recently moved into a
new home, or have been away on
holidays, we recommend that you
flush your taps for a few minutes
before use. This will clear away any
stagnant water that has been sitting
in the internal household plumbing
and ensure that you are getting the
best quality of water possible. If you
have moved from another area, you
may notice that the water tastes
different to what you are accustomed
to. This is normal, and it may be
worth talking to your neighbours
before calling us to report an issue.
Sodium in drinking water
Those on a low sodium diet may be
interested in the amount of sodium
in drinking water. In 2012-13, sodium
results ranged from 7 to 88mg/L
across our supply regions. Please
refer to Aesthetic Water Quality on
page 41 for more detail on typical
sodium results in your area.
Water hardness
In most Unitywater regions, water can
be classified as soft to normal, with
hardness results below 200mg/L. Please
refer to Aesthetic Water Quality on page
41 for more detail on typical hardness
results in your area. Some appliances
will quote figures in mmol/L instead
of mg/L. In this case you can easily
convert using the following formula:
1mmol/L = 100mg/L hardness (as CaCO
3
)
= 100ppm hardness (as CaCO
3
).
Water testing
Our laboratory can conduct testing
for private customers at a fee.
Please visit our website for more details:
www.unitywater.com/Laboratory-
services.aspx
51
CN
This paper is 100% recycled, made entirely from post-
consumer waste (making it a true recycled grade) and all
by-products of the production cycle are reused and recycled.
Unitywaters new certifications
includes the Infrastructure Services
and Business Support Services divisions.
ABN: 89 791 717 472
Head Office
Ground Floor, 33 King Street, Caboolture, QLD
PO Box 953, Caboolture QLD 4510
1300 0 UNITY (1300 086 489)
www.unitywater.com
Consistent with our Environmental Management
Policy, all printed copies were produced using
environmentally-responsible stock.
All content accurate as at September 2013
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