Customer Service Problem Solving Social Media Organization Microsoft Office Scheduling Visual Displays Multi-Tasking
Education: University of Memphis 2013-present BS Fashion Merchandising and Management BS International Business
Fashion Institute of Technology 2011-2013 Fashion Merchandising and Management
Suffolk County Community College 2009-2011 Exercise Health & Science
Professional Experience: Coach Assistant Manager; Saddle Creek (Store 3052) 2013-present Providing the highest level of customer service in alignment with Key Performance Indicators as defined by the Coach brand and district level standards Coordinating and implementing all retail activities within the store including: focusing on sales, customer service, utilizing all brand loyalty tools such as ClienTrack, and personalized follow up Educating and engaging consumers and team members through product knowledge in relationship to lifestyle questions, latest trends, styles, and colors Planning daily goals and non-sell activities and delegating tasks to team members when appropriate Executing corporate vision through floor sets with precise attention to detail and pride in the product lines Traveling to other store locations in the district such as Little Rock, AR and the Wolf Chase Galleria to assist with management duties Motivating team members through sales and service leadership Preventing loss through conscientious consumer interaction, audits, and accurate inventory management Optimizing internal operations by systematically organizing inventory by style and color option Coach Sales Associate; Saddle Creek (Store 3052) and East Hampton (Store 2576) 2011-2013 Achieved total, comp, and net sales targets defined by management Supported store, team, and personal goals in the promotion and sales of seasonal collections, new products, and existing lines Provided recommendations to customers in order to drive sales and increase average dollar and unit per transaction Maintained customer database, and organized personalized correspondence
Courtyard by Marriott Front Desk Assistant 2010-2011 Welcomed and served guests in a courteous, efficient, and friendly manner Demonstrated proficient computer skill by accurately handling cash, credit card, and corporate billing charges Coordinated corporate and group reservations Provided thoughtful recommendations to guests based on their interests and preferences Trained new Front Desk Assistants
Awards and Achievements: Rotary Exchange Student 2007-2008 President of French Club; Suffolk County Community College 2010 Captain of Women's Volleyball Team; Suffolk County Community College 2010 Volunteer at the Center of Entrepreneurship and Innovation 2013-present Fashion Merchandising Club 2013-present Rotaract 2013-present
List of References:
Shannon Farris Store Manager, Coach Saddle Creek (662) 420-0509 Christopher Shyti Associate Manager, Coach Soho (516) 381-1160 Kathyrn Calemmo Executive Assistant, Coach Full Price (516) 606-7385 Ivan Meehan Store Manager, Coach East Hampton (631) 324-0394 Devin O'Brien Associate Manager, Coach East Hampton (631) 804-4358