Call for Papers Journal of the Operational Research Society

Special Issue on
Risk management and coordination in service supply chains: information,
logistics and outsourcing
Aims and Score
Today in many developed countries and regions, over 90% of GDP comes from the service sector. Normally,
supply chain management is concerned with the management of the forward and reverse flows of physical
products and the related flow of information and funds. A service supply chain differs dramatically from the
traditional manufacturing supply chain because the service product cannot be inventorized, customers are
highly involved in the service process, and the assessment of the service quality can be highly subjective. As a
result, new dimensions on risk emerge, and many traditional decisions such as production, replenishment,
warehousing, scheduling and quality control are taking new performance metrics. In fact, a service supply
chain can be defined as a network of suppliers, service designers, service providers and other service partners
that transfer resources into services (or servitised products) and deliver them to customers. Coordinating a
service supply chain requires both innovative strategies and new analytical models.
This special issue is devoted to publishing state-of-the-art scientific research findings on issues related to
service supply chain management. In particular, we focus on risk management and coordination challenges in
service supply chains as they are very timely and have special relevance to service operations.
Potential research topics include, but are not limited to, the following:
Network design and coordination of service supply chain
Risk analysis in service supply chains
Analytical studies on service value delivery and logistics
Service outsourcing and coordination
Information technology and its impact on service supply chain
Scheduling and capacity allocation for service providers
Quality and reliability in service supply chains
Outsourcing in service supply chains
Data- driven service supply chain management
Game-theoretic analysis of service supply chains
Simulation-based service supply chain optimization

Manuscript Preparation and Submission
The closing date for submissions will be 31 July 2014. Papers should be submitted electronically via the
Journal of the Operational Research Society's online submission system at http://jors.msubmit.net/, following
the journal's instructions to authors at http://www.palgrave-journals.com/jors/author_instructions.html. Please
indicate that your submission is to the Special Issue Service supply chain management (by selecting this
option at the appropriate place). All papers submitted to the special issue will be peer reviewed in accordance
with the standard processes of the Journal.

Publication Schedule
Deadline for paper submissions: 31 July, 2014.
The Special Issue is scheduled for publication in early 2016.

Guest Editors
Tsan-Ming Choi, The Hong Kong Polytechnic University, Hong Kong.
Stein W. Wallace, Norwegian School of Economics, Norway.
Yulan Wang, The Hong Kong Polytechnic University, Hong Kong.