Celebrating Excellence in SAP Implementations

Quality Awards for Customers in Europe, the Middle East, and Africa
Dirk Raemdonck
SAP Active Quality Management

Recognize customers
demonstrating excellence
in SAP projects
Build a community of thought
leaders
Increase collaboration with
customers and partners on the
quality topic
Share best practices
Why SAP runs the program
Customer winner benefits
Recognition internally
Easier to get budget for new projects
Easier to recruit for project teams
Change management motivator
Prestige and pride for teams and individuals
Recognition externally
A well-run organization
A thought leader and a clever company
Proven professionalism to stakeholders
Prize
Winner logo
Plaque for local market unit winners
Trophy for regional winners
Regional winners invited for winner
ceremony in Walldorf, April 2015
* 2 of 3 criteria must be met
Should your SAP project be on the border or difficult to place in a category, please contact AQM@SAP.com for advice.
SAP reserves the right to move a nomination to another category, but we will of course discuss this with the customer first.
Rapid
Delivery*
Business
Transformation*
Cloud
Innovation
HANA
Innovation
Mobility
Innovation
Users
Incl. self-
service users
< 500 > 400
Any project
size

One or more of the
cloud solutions in
the SAP portfolio is
an essential part of
the nominated
project


Any project
size

HANA in-memory
platform is an
essential part of
the project
whether it is
used with SAP
NetWeaver BW,
SAP BI Business
Objects, SAP
Business Suite
on HANA, etc.
Any project
size

One of the mobility
solutions in the
SAP portfolio
plays an
essential part of
the project with
various
employee
groups on one or
more devices
and/or tablets
Duration
Months
7 > 6
Person days
Consultants
and internal
time, but
excl. end-user
training
< 1000 > 900

Initial SAP market-unit awards
1. Online nomination submitted in
English
2. Customer may be contacted by SAP
for more suitable category
3. Initial short-listing based on
nomination form
4. Short-listed customers present
project in a 1-hour Webcast to judging
panel (template provided)
5. Market-unit winners selected based
on online form, their presentation,
and Q&A
The final regional awards
1. Regional short-listing across SAPs
market unit in same category
(Gold winners and Excellence winners)
2. Short-listing based on nomination form
and same criteria as at market-unit level
3. Short-listed customers make Web-based
presentation to regional external judging
panel
4. Regional winners selected based on
online form, their presentation, and Q&A
Timeline for local and regional process
Activity (Timeline for all countries/market units here) Dates
Nomination period opens with online submission form May 05
Nomination period closes August 18
SAP BeLux shortlisting among eligible nominations August 25
Shortlisted companies contacted to schedule presentation August 29
Presentation to MU judging panel September 8-19
SAP BeLux winners announced September 26
SAP BeLux winner ceremony (SAPience.be Tech Day) October 8
Regional shortlisting across the local Gold and Excellence winners January, 2015
Shortlisted local winners contacted to schedule presentation February, 2015
Presentation to regional judging panel Feb/Mar 2015
Regional winners announced March, 2015
Regional winner ceremony in Walldorf, Germany April 2015
Project went live after January 1, 2013
Software has been actively used for at least 2 months
Must include the implementation of one or more products
across the SAP Business Suite, SAP Business One, SAP
Business ByDesign, SAP Business Analytics solution, SAP
industry solutions, the HANA platform, the SAP enterprise
mobility suite and the SAP Cloud Portfolio.
Project was not nominated in previous years
Customer must be based in or served by one of the SAP
market units within Europe, the Middle East, and Africa
Customer can apply only via the online form
Customer can apply in several categories if different projects
A nomination can only be submitted in one SAP market unit
Customer must be available for follow-up phone calls
Winners must be available for interviews and press activities
Nomination must be submitted using the online form and no
changes or amendments are allowed later
Entry criteria
Adherence to SAP 10 quality principles
Time and cost of implementation
Initiatives deployed to reduce TCI and
TCO, shorten implementation time
Business benefits
What business benefits have been
achieved as a result of the
implementation?
Completeness of answers
All questions answered (in English)
Conciseness of answers
Precise (short) answers focus on how
quality excellence was achieved

Evaluation criteria
Demonstrate adherence to the 10 SAP
quality principles
Follow recognized project management
standards
Demonstrate how you reduced TCI and
TCO* and shortened implementation time
Outline tangible business benefits
achieved and how these were monitored
during the implementation
Highlight innovative implementation
aspects and the use of lessons learned
Use strong, experienced communicators
when presenting the nominated project
Include people from the business side
when you present your project

Improving your odds
Bronze
Winner
Silver
Winner
Gold
Winner
Excellence
Winner
Rapid
Delivery
Category
Business
Transformation
Category
Cloud
Innovation
Category
HANA
Innovation
Category
Mobility
Innovation
Category
Bronze
Winner
Silver
Winner
Gold
Winner
Excellence
Winner
Excellence
Winner
*Total cost of implementation and total cost of ownership
Regional winners
Receive an SAP Quality Awards regional winner
logo (i.e. best projects across Europe, Middle
East, and Africa)
Receive an SAP Quality Awards winner trophy
Get invited to regional winner ceremony in
Walldorf, April 2015
Can promote achievements in external media, on
company Web site, LinkedIn
Will become recognized in SAP communities as a
thought leader setting new standards for quality
best practices in implementations, project
management, and collaboration

Winner benefits

Market unit winners
Receive an SAP Quality Awards winner logo
for use on Web site/other communication



Receive an SAP Quality Awards plaque





Become recognized within own organization
for best-in-class project excellence
Can promote achievements in external
media, on company Web site, LinkedIn
Become recognized in SAP communities as
a thought leader setting new standards for
quality best practices in implementations,
project management, and collaboration
Gold and Excellence winners automatically
qualify for regional competition across all of
Europe, Middle East, and Africa

Go to the awards Web siteards2012
Check out the categories
Download the 10 SAP quality principles
Go to Your Nominations
Check out offline version of submission form
(15 questions)
Ensure that you have login to SAP Service
Marketplace extranet to access the submission tool
To start nomination process, click Create
nomination
To access already-started nominations, click Access
your draft and submitted nominations

Implementations with challenges are also
good candidates, as you
can demonstrate how issues were
successfully addressed
Submission deadline depends on which
market unit you apply in. Contact
aqm@sap.com for details or the quality
director in the nearest SAP market unit
Get started today!
www.sap.com/qualityawards
Online form accessible with
SAP Service Marketplace login
The 10 SAP quality principles
1. Anchor business value firmly in your project
2. Determine the requirements early on
3. Cooperate with stakeholders and use proper governance model
4. Ensure timely delivery and effective tracking
5. Staff the project with sufficiently skilled, motivated people
6. Apply appropriate methodology and plan for quality
7. Identify and manage risks jointly throughout the project
8. Exploit standard software using solution and delivery best practices
9. Achieve production readiness
10. Use organizational change management to transform business
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Customer Recognition since 2006
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Thank you
Contact information:

Dirk Raemdonck
Quality Director Belgium & Luxembourg
dirk.raemdonck@sap.com
+32 486 13 64 77