SAP Business One Notes

Symptom
When working with the remote support platform you would like to set up a partner channel in order to be able to:
1. Get task results generated by remote support platform at customer side.
2. Allowyourcustomerstodownloadtaskscreatedbyyou.
3. Request your customers to upload a database in order to reproduce some issue in your test environment.


Solution
In order to set up a WebDAV channel with Apache, please follow the below instructions.
Note!
1. It is recommended to advise your IT administrator about the different actions involved in the WebDAV set up.
2. All the below instructions should be done on the server where you would like to set up the WebDAV channel and where the RSP server is installed.
3. The below instructions are might slightly be different to your used Operating System.
4. We take Apache 2.2.22 for example in this note.
5. It is supposed that Apache is installed at C:\Program Files (x86)\Apache Software Foundation\Apache2.2in this note.
WebDAV configuration:
Step 1:
Open conf\httpd.conf, find below two lines, and remove #at the beginning of each line.
#LoadModuledav_modulemodules/mod_dav.so
#LoadModuledav_fs_modulemodules/mod_dav_fs.so
=>
LoadModuledav_modulemodules/mod_dav.so
LoadModuledav_fs_modulemodules/mod_dav_fs.so

Step 2:
Add below line at the end of httpd.conf.
Include conf/mod_dav.conf

Step 3:
Find the line Listen 80, it is used to set the port number of WebDAV, you can change it from 80to other port number which is not occupied.

Step 4:
Create a new file in folder confand name the file as mod_dav.conf.
1776656 - How to configure a WebDAV (using Apache)
Version 2 Validity: 23.09.2013 - active Language English

Step 5:
Go to folder user, create a new file and name the file as userfile.pass, it is used to save the user name and password of WebDAV.

Step 6:
Open "Command Prompt", run command as below to create user and password. You can repeat this step to create different users.
cdC:\Program Files (x86)\Apache Software Foundation\Apache2.2\bin;
htpasswd -m"C:\ProgramFiles(x86)\ApacheSoftwareFoundation\Apache2.2\user\userfile.pass"[username]
Inputpasswordtwice

Step 7:
Create a folder named DavLockunder C:\Program Files (x86)\Apache Software Foundation\Apache2.2\


Note!
In the new WebDAV folder you just have created, sub folders will be automatically created once you test the WebDAV connection successfully in the RSP Studio.
Step 8:
Go to folder conf, edit file mod_dav.conf, input text as below, the text starts with "#" is comment, you can delete it.
Step 9:
Restart the Apache service, and the open the browser and enter WebDAV server URL to valid it.
The URL should be like http://machine name(or ip address):port/webdav(alias in step 7 row 2), for example http://pvgv50810550b:8090/webdav.

Step 10:
Create the default sub folders structure.
Open the RSP studio and configure a connection to the Apache WebDAV.



Step 11:
Test the connection using RSP Console.
Open the RSP Console menu Configuration -> Channel -> Partner Channel and configure a connection to the Apache WebDAV.


Header Data
References
This document refers to:
SAP Business One Notes
This document is referenced by:
SAP Business One Notes (1)

Validity
Released On 23.09.2013 07:21:53
Release Status Released for Customer
Component SBO-RSP remote support platform for SAP Business One


SBO-RSP-SRV RSP Server / Reporting Server

SBO-RSP-STU RSP Studio
Priority Recommendations/additional info
Category FAQ
1637677 WebDAV Version Support
1824909 RSP Agent Console Cannot Connect to Some Third-Party WebDAV Servers
Software Component Version

REMOTE SUPPORT PLATFORM FOR B1

2.4

3.0
Other Components