Professional Documents
Culture Documents
MELU
PROFILE
• Founding member and Marketing Director of iPower
Property, Inc.
• Founding member and Director of MIND SKILLS, Inc.
• Former President of iBrains Technologies Inc.
• Former President of iConcept, Inc.
• Marketing & Ops Consultant for Fast Tech Security
Management, Inc.
• Former Product Manager of Long Distance Services Retail of
BayanTel.
Business Principle: “Business does not exist in order to make a profit. It exists in order to
benefit society. Profit is simply society’s reward for the job well done.” – Konosuke
Matsushita
WORK EXPERIENCE
CONVERGY’s
ICT Group
Authored Loyalty Programs like “Chika Cheque” and “Grab a Bag” Promos to help
achieve our Long Distance Revenue targets.
Responsible for the implementation of Bayan Internet (Post Paid Dial Up internet service)
to our Residential Market.
o Implemented awareness campaign and pro-active selling to our Residential Market.
o Helped achieve our Net Revenue targets for the year 2002.
Authored “Affordacall” Prepaid International Call Card via Voice Over Internet Protocol.
o Spearheaded the below-the-line marketing campaign of “Affordacall”.
o Helped achieve our Net Revenue targets for the year 2002.
Implemented and analyzed effects of Long Distance rate per minute increase/decrease.
o Responsible for the Operator Assisted Service rate increase. Effective February 3,
2001
o Responsible for the implementation of P2.99 National Direct Distance (NDD)
Rate Reduction in Southern Mindanao BayanTel Local Exchange Carrier (LEC)
Area. Effective June 15, 2001.
o Initiated the NDD rate increase in Bicol. Effective February 10, 2002.
Regularly reports and presents findings of analysis of Long Distance Service Monthly
o Performance under Residential Market segment.
Prepared 2000 and 2001 Annual Report for BayanTel’s Long Distance Service.
Sets pricing and profit margins for the New IDD prepaid call card service of BayanTel.
ACCOMPLISHMENTS:
• Authored International Prepaid Long Distance Card that helped meet our target revenue for
2001.
• Helped achieve 13% in Domestic Long Distance Volume Minutes Actual for the year 2001
over 2001 Forecast.
• Helped achieve 36% in International Long Distance Volume Minutes Actual for the year 2001
over 2001 Forecast.
• Helped achieve 31% in Domestic Long Distance Net Revenue Actual for the year 2001 over
2001 Forecast.
• Helped achieve 53% in International Long Distance Net Revenue Actual for the year 2001
over 2001 Forecast.
2000(January - October)
Ever Gotesco Bayan Center (Officer In Charge) Customer Service Representative
1999(April - December)
SM CITY CAR PARK (Officer in Charge) Customer Service Representative
1998(April-September)
Malabon, MM. (Officer in Charge) Customer Service Representative
1996-1998(August-April)
Aurora Blvd., Q.C., MM. (Group Coordinator) Customer Service Representative
EDUCAT ION
Specialized Skills :
• Mnemonics – Memory Skills.
• Business Concept Development.
• Marketing and Management skills.
• Basic Leadership skills.
• Network Building.
• Grant Writing skills.
• Analyze Marketing Research.
• Knowledge on Basic Telephony.
• Computer proficient in:
SOFTWARES:
WORD PROCESSORS:
MS W ORD
SPREADSHEETS:
MS EXCEL
GRAPHIC PRESENTATION:
VISIO, POW ERPOINT, INSTANT ARTIST
NETWORKS:
ORACLE, LOTUS NOTES E-MAIL, INTERNET
Communication/Interpersonal Skills :
• Strong Customer Focus – Able to meet consistently our Service Level Agreements (SLA)
with both internal and external customers.
• Diplomatic - Able to pacify IRATE clients.
• Responsive - Able to identify the needs and requirements of customers based on
precedents.
• Training skill – I was tasked to train new Customer Service Representatives.
• Team Player – I can relate well to people from all parts of the organization and can gain
their trust and support.
General Skills :
• Multi-tasking - Able to handle multiple transactions and reports.
• Have a sense of Urgency – I am willing to work extra hours to accomplish a goal.
• Strong attention to details.
• Problem Solving & Decision-Making Skill.
• High tolerance for stress.
AWARDS AND RECOGNITIONS
• Service Quality Improvement Teams (Sept. 10, 1999)
• Huli Ka Doing Good Award 98
• One Quarter Bayani ng Attendance 97
• Quarter Early Bird 97
• Huli Ka Doing Good Award 97
• Bayani ng Attendance April 97 Award
T RAININGS ATTENDED
• Personal Excellence by Francis Kong (September 4, 2009)
• HIGH IMPACT TEAM SEMINAR by DR. JOHN C. MAXWELL (Sept. 15, 2004)
th
• 46 MARKETING STRATEGY AND PLANS by Mr. Josiah L. Go (Nov. 12-14, 2002)
REFERENCE: