CLAUDIA DORSCH

(312) 493.2392 E-Mail: Claudia@dorschnet.com

http://www.linkedin.com/in/claudiadorsch

PROFESSIONAL SUMMARY

As an accomplished Executive Assistant, I have offered 7+ years of administrative support to Directors, Vice-
President, Managers and other high-level executives. My ability to identify problems and analyze information allowed me to
recommend solutions to complicated challenges. Through those challenges, I obtained relevant broad experience in
manufacturing, finance, legal and sports industries that specialized in international business. In my last positions, I helped my
teams met goals of more than $48 million in gross revenue. As a proficient user of Microsoft Office programs including
Word, Excel, Outlook, PowerPoint and various Internet browsers for research, I supported several high level executives and
other executive assistants as backup. I am a self-motivated fast learner and I was able to complete the training for mailing and
shipping applications, expense report programs such as SAP and Concur to provided technical support to other staffs and
prepared training material for new staffs. Adobe program was one of the applications I used heavily for various daily
functions such as digital signing.

With long-term business development and company integrity in mind, I understood confidentiality, contextual,
differential perspectives and demonstrated exceptional member/customer service skills whether in-person, telephone or via
email. Exceptional organizational and time management skills, as an exploratory specialist I always completed tasks in
creative and effective ways.
EXPERIENCES
Executive Assistant / Octagon, Inc. (CSMG Sports) October 2006 December 2013
Served as executive assistant to the Director of Taiwan/China Baseball Division, legal counsel and Executive Vice
President of Sports Marketing.
Scheduled meetings using teleconferencing system and prepared materials for meetings that were attended by internal
and external attendees from various time zones.
Prepared all materials needed for the Public Relations implementation of crisis intervention with approval from internal
legal department.
Provided quarterly budget and expense analysis reports and advised to the executives regarding the allocation of
expenses to ensure better services to clients.
Arranged domestic and International travel itineraries; generated and filed expense reports for the executives.
Communicated regularly with Major League Baseball teams to oversee all Human Resource matters related to the
clients.
Provided regular market updates and government policies to the director of Taiwan/China Baseball Division as they were
related to the baseball players living in the US while maintaining their homes in the countries of their birth to comply
with FBAR.
Searched and negotiated services for clients; set up vendor information for AP.
Worked with Octagon Financial Services as client asset management liaison for US and foreign tax returns preparation.
Generated invoices and processed payments from clients to AR.
Worked on all administrative and clerical tasks such as sorted inbound and outbound mails, filtered and redirected
incoming phones calls, prepared and distributed meeting presentations, monitored fax, scanner, copier functions and
provided Microsoft Office Suite support to other staffs.
Provided all dual-language translations for legal agreements, correspondence and phone calls.
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Drafted Cease and Desist letters to the executives of sports marketing; monitored and researched any violations of
clients rights of publicity.
Assisted in-house attorney with above-mentioned tasks.
Trained new staffs to familiarize shipping and other computer software.

Achievement
Recipient of the first Employee of the Month award March, 2011
Acknowledged by AP as most organized international travel expense reports preparer.

Harp Technician and Sales Technical Support / Lyon & Healy Harps, Inc. August 2000 January 2005
National Sales Manager / Harp World, Inc. 2005 January 2006
Factory trained and certified harp technician to provide customer service and production related quality control testing.
Coordinated production department with sales force to manage the lead-time.
Researched metal failure in consumers feedback; through list of inventory Issued potential product recall internally
Tested and developed new products with team of Research & Development.
Proposed and produced online marketing audio demo for luxury model products
Compiled a technical service handbook
Handled domestic and international freight shipping. Prepared commercial invoices, bill of lading, SED, wood certificate
and non-wood certificate for intercompany container shipments to and from Italy and China.
Represented the organization at the NAMM Show (the largest Music Manufacturing tradeshow in North America) in
2005 and 2006 for new products launching and re-launched existing products at other conferences nationwide.
Created sales annual projection. Prepared monthly production and sales status reports and agendas for the CEO and the
board of directors.

Achievement
Recipient of Employee of the Year Award 2000
Exceeded the sales quota by 100%

Principal Harpist / National Symphony Orchestra, Taipei, Taiwan December 1988 June 1998
Provided and performed nationwide regularly. Provided chamber music concerts for music education programs to
schools in rural area.
Guest speaker for music appreciation programs at National Concert Hall and Classical Radio Station in Taipei.
Provided English oral interpretation for master classes.
Assisted events coordination at various international music festivals locally.

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EDUCATION
Bachelor Degrees in Fine Arts / National Taiwan Normal University September 1984 June 1988
SKILLS
In depth knowledge of scheduling events and calendars
Proficient in MS Office 2010 Word, Excel, Outlook and Power Point
Strong teamwork skills with empathic listening capability which becomes a profound ability to work under stress
Ability to prioritize multiple projects based on the urgency
Demonstrated analytical and critical thinking skills
Able to take initiative and execute administrative duties in a flawless manner
Proficient in operating and basic maintenance for office equipment such as scan/print/copy/fax machines
High level energy for working in a fast paced and result oriented environment
Bilingual proficient in English and Mandarin Chinese to provide oral and written translation for legal documents and
proposals to business executives
Sourcing and logistic planning for purchasing
Import and Export documents preparation
Proficient in Adobe Reader with digital signing
Proficient in using Windows 7 and Mac 10.6 OS and compatible applications