General Information Instructor: Nasser Karami Email: nr.karami@sharif.edu Telephone Number: 66165856 Class time 8:00-9:30 Saturday & Monday TAs In this semester a group of TAs will support us! Objectives Marketing is a dynamic and an exciting field. People often confuse marketing with advertising and sales. In this course you will learn about the "real" nature and scope of marketing of which advertising and sales are simply two facets. You will be introduced to other aspects of marketing, such as: 1) Marketing Strategy, 3) Market Planning, 4) Consumer Behavior, 5) Market Segmentation, 6) Target Marketing, 7) Market Position, 8) Marketing Channels, 9) Promotion, 10) Product and Service Marketing, and 11) Pricing. Hence, the course focuses on marketing and its role within organizations. It introduces the marketing concept and looks at techniques and frameworks used to examine marketing environments, understand consumer and organizational buying behavior, segment markets and position products, develop new products, manage existing products and promote, price and place products. The aim of the course is to provide a rigorous and comprehensive introduction to marketing practice. After completing the course of study, students will have: Introduce you to key marketing ideas and phenomena, especially the core theme of delivering benefits to customers; Develop your skills in marketing analysis and planning; Demonstrate knowledge of marketing research; Understand how to identify market segments and targets; Familiarize you with the tactics of the marketing (product strategy, pricing, advertising, other communications, and distribution policy). Analyze examples from marketing practice and apply the concepts and tools presented to real-life problems; and Understand how to develop a marketing plan. Required Text(s) & Reading(s) 1. Kotler, P. (2012), Marketing Management, 14 th Edition, Pearson Education, Inc. 2. Cases and Readings: Available at Bookstore. Teams: You are asked to form teams of two or three members at the beginning of the course. Teams are expected to prepare final project and discuss the cases. The case reports will be prepared individually. Class Participation: Much of the learning in this course will occur in class as you share your ideas, thought analyses, and questions with each other. Therefore, on time attendance at all class sessions is expected. Evaluation 1. Participation (%80 Attendance required) 10 2. Marketing Project (team) 40 3. Case Study activities (team) * 63 4. Middle Term Exam (individual) 42 5. Final Exam (individual) 50 Total 205 Points * Seven (Eight) case studies
Cases: The case method provides a useful vehicle by which to apply the theories, concepts, and analytical devices discussed in the class or in the reading materials. Case discussion forum provides an opportunity to discuss your position and to learn from others by listening to their comments and feedback. In selecting case materials, I have tried to choose cases which fit the content and objectives of the course. In general, the lessons to be learned from the cases are universally relevant and transcend particular situations. In preparing the case report you should answer the questions by using text book, supporting papers and introduced references. Please discuss the case with your group and write the report as a group. Course Project: You will work with your group on an applied marketing project. Please consult with your assigned TA to find a company and develop the framework of your project. Please note that you should deliver the project report 45 days after your final exam date. The schedule of project reports will be given by TA. Course Schedule Modules Session Lecture Topics Supporting Books --- 11/12 Our Program ------- I .
U n d e r s t a n d i n g
M a r k e t i n g
M a n a g e m e n t
11/14 11/19 An Overview of Marketing (Session 1) Chapter 1: Defining Marketing for the 21st Century Market Based Management (2)
Market Driven Strategy (5) 11/21 11/26 11/28 Marketing Strategy (Session 2) Chapter 2: Developing Marketing Strategies and Plans 12/03 Case 1 I I .
C a p t u r i n g
M a r k e t i n g
I n s i g h t s
12/05 The Marketing Environment (Session 3) Chapter 3: Collecting Information and Forecasting Demand Essentials of Marketing Research (12)
12/10 12/12
Marketing research (Session 4) Chapter 4: Conducting Marketing Research 12/17 Case 2 I I I .
M a r k e t
B e h a v i o r
12/19 12/24 01/16
Consumer Markets and Business Behavior (Session 5&6) Chapter 6: Analyzing Consumer Markets Chapter 7: Analyzing Business Markets (TBD) Consumer Behavior (13)
12/26
Case 3 I V .
M a r k e t
S e g m e n t a t i o n ,
T a r g e t i n g
&
P o s i t i o n i n g
01/18 01/23
Market Segmentation, Targeting and Positioning (Session 7) Chapter 8: Identifying Market Segments and Targets Market Driven Management (8)
Marketing Channels/Transform your go-to-market strategy(3,10)
Retailing Management (9) 03/03
Case7 93/02/22 TBD Middle Term Exam ------- V I I I .
I n t e g r a t e d
M a r k e t i n g
C o m m u n i c a t i o n
03/05 03/10
Marketing Communications (Session 13 & 14 & 15) Chapter 17: Designing and Managing Integrated Marketing Communications Chapter 18: Managing Mass Communications: Advertising, Sales Promotions, Events and Experiences, and Public Relations Chapter 19: Managing Personal Communications: Direct and Interactive Marketing, Word of Mouth, and Personal Integrated Marketing communication (7)
Effective Advertising (14) --- Case 8 Note: The course outline is tentative and subject to change by the instructor during the semester based on the progress of the class. A hard copy of all handouts will be delivered in the class.
Supporting Books 1. Aaker D., Brand Portfolio Strategy: Creating Relevance, Differentiation, Energy, Leverage and Clarity, Prentice Hall, 2004. 2. Best R., Market Based Management, Prentice Hall, 2005. 3. Coughlan A., Anderson E., Stern L. and El-Ansary A., Marketing Channels, Prentice Hall, 2001. 4. Crawford C. and Di Benedetto A., New Product Management, McGraw-Hill/Irwin, 2007. 5. Day G., Market Driven Strategy: Processes for Creating Value, Free Press, Reissue edition, 1999. 6. Dolan R. and Simon H, Power Pricing, Free Press 1997. 7. Duncan T., Integrated Marketing Communication, McGraw Hill, 2007. 8. Lambin J., Market Driven Management, Macmillan Business, 2000. 9. Levy M., Weitz B., Retailing Management, McGraw-Hill, 2001. 10. Kasturi V. and Bell M., Transforming your go-to-market strategy, HBS Press, 2006. 11. Keller K., Strategic Brand Management, Prentice Hall, 2002.
12. Kumar V., Aaker D. and Day G., Essentials of Marketing Research, Johan Weily, 2006. 13. Solomon M., Bamossy G. and Askegaard S., Consumer Behavior, Prentice Hall, 2011. 14. Tellis G., Effective Advertising: Understanding When, How, and Why Advertising Works, Sage Publications, 2003. 15. Zeithaml V., Bitner M. and Gremler D. Services Marketing, McGraw-Hill, 2005.