S!"# $ %" is a cancer hospital and research center in Pakistan established by Imran Khan to honor his mother who died of cancer. It provides free cancer treatment to patients regardless of their ability to pay. The hospital was established through donations from over a million individuals and fundraising events. It opened in December 1994 and has since treated thousands of cancer patients. S!"# $ %" aims to alleviate cancer suffering through treatment, educate the public, and perform cancer research according to international standards.
S!"# $ %" is a cancer hospital and research center in Pakistan established by Imran Khan to honor his mother who died of cancer. It provides free cancer treatment to patients regardless of their ability to pay. The hospital was established through donations from over a million individuals and fundraising events. It opened in December 1994 and has since treated thousands of cancer patients. S!"# $ %" aims to alleviate cancer suffering through treatment, educate the public, and perform cancer research according to international standards.
S!"# $ %" is a cancer hospital and research center in Pakistan established by Imran Khan to honor his mother who died of cancer. It provides free cancer treatment to patients regardless of their ability to pay. The hospital was established through donations from over a million individuals and fundraising events. It opened in December 1994 and has since treated thousands of cancer patients. S!"# $ %" aims to alleviate cancer suffering through treatment, educate the public, and perform cancer research according to international standards.
SKMCH & RC CANCER IS CURABLE Principles of Management Submitted To Madam Aqsa Akbar Submitted By Hassan Idrees Ba-01083-068 Salman Aslam Ba-01083-079 Ahmad Saleem Ba-01083-083 Abdul Rauf Ba-01083-099 Moaam Iqbal Ba-01083-100 Group No 7 SKMCH & RC ACKNOWL!"MNT First of all, we are thankful to almighty ALLA#$ who has given us the strengths and determination to carry out this project. We would like to express our sincere gratitude to our respected teacher %Sir "ulam A&amad' our teacher, for her valuable guidance, constructive comments and continuous encouragement throughout the project. We also like to express our sincere gratitude to the staff of S&au(at K&anum Memorial #ospital ) *esearc& Centre' that provide us with the opportunity to know about S!"# $ %" and cooperated with us through out the period of our project. &hey have provided us with valuable information which helped us a lot in completion of this project. 'eyond of all the material available, we are very thankful to our respected resource person !*+ ,A-SAL S.LTAN /C++O0$ M*+ AB-! #.SSA-N$ M*+ A!NAN TA*-1$ MA2+ NA.MAN /#A! O, #*0 M*+ ,A*OO1 /#A! O, ,-NANC0$ M*+ MA#MOO! /#A! O, MA*KT-N"0 who gave us appropriate knowledge about the organi(ation. Group No 7 SKMCH & RC O3er3ie4 S!"# $ %" is a welfare organi(ation made with the funds and the donations of the nation. )t is working in the field of cancer research and treatment. We selected this organi(ation, because it is the first and only one organi(ation in *akistan working at international level in concern of cancer treatment. We went to S!"# $ %", So that we can study their management functions and observe that how they are working according to international standards. Group No 7 SKMCH & RC Brief Contents Part 5 )ntroduction Part 6 +xternal $ )nternal +nvironment *lans Swot ,nalysis *lanning *rocess -rgani(ing "ontrolling .eading Group No 7 SKMCH & RC
-ntroduction Over the past decade, Shaukat Khanum Memorial Cancer Hospital & Research Centre has established itsel as a centre o e!cellence providin" comprehensive care ree o cost to thousands o indi"ent cancer patients# in September $%&' (mran Khan one o )akistan*s most illustrious cricketers, bo+s to build a cancer hospital in the memor, o his mother, Shaukat Khanum +ho died rom cancer in $%&'# -anuar, $%%., /r Nausher+an Khan 0urki dra+s the master plan# (n 1pril $%%$ stone l,in" ceremon, conducted b, the then Chie Minister o )un2ab M#Na+a3 Sharee , march $%%4 )akistan +ins cricket +orld cup, a boost to (mran Khan5s ambition to build the hospital# (n $%%4 6ero, /eabler appointed as irst hospital director o Shaukat Khanum Memorial Cancer Hospital & Research Centre# (n 7ebruar, $%%8 mass contact campai"n launched +ith a tour o 9. cities o )akistan# (n 7ebruar, $%%' the hospital has to be completel, established, Operation :heater become operational or minor sur"ical dia"nostic and therapeutic procedures# Sui "as and electricit, also arrived at the hospital and also irst Shaukat Khanum Collection Centre set up at -ail Road, 6ahore# Group No 7 SKMCH & RC -nspiration (mran Khan had al+a,s been ver, close to his mother and had en2o,ed her support# (n $%&8, (mran*s mother, Shaukat Khanum became ill to such an e!tent that once properl, dia"nosed, she +as almost inoperable# She suered rom cancer, +hich +as kno+n to be a rich man*s disease in )akistan in that onl, +ell o people could aord to l, to ;urope to receive the treatment# (nspite o l,in" to Crom+ell Hospital in $%&8, Shaukat Khanum Group No 7 SKMCH & RC died the ollo+in" ,ear in acute pain# (mran +as b, her side durin" her last da,s +hen she suered terribl,# He elt her pain but could not do an,thin" or her# (mran*s career +as thus determined# <hen he retired rom cricket he +ould build the irst cancer hospital in )akistan in honor o his mother# #istory )mran han made a nation/wide appeal for the collection of funds from a match between *akistan and )ndia on 0ovember 12, 1343 at 5addafi Stadium, .ahore which raised %s. 6,326,722. &his was followed by a series of more than 82 successful fund raisers held throughout the world. *akistan9s win under )mran9s captaincy in the 1336 cricket world cup in !elbourne helped fundraising efforts. #e was able to collect one and a half million pounds in just six weeks after the World "up when the same amount had taken 6 years to collect earlier. #e donated his entire pri(e money of 48,222 pounds for the project. )n 133: when the project re;uired more financing for the ongoing construction, )mran han launched a mass contact campaign in which he toured 6< cities in the country and collected %s. 162 million. =uring the entire campaign for the construction of the hospital, over a million individual donors from ordinary citi(ens to the rich and famous pitched in. +verything from cash to jewelry and valuables was donated. Ma(ing of t&e #ospital Group No 7 SKMCH & RC =esigning and execution of the master plan was overseen by =r. 0ausherwan 'urki !', *h=, F%"*, F"*S, F""*, of the >niversity of entucky !edical "enter, .exington, entucky, >S, in collaboration with an international team of cancer physicians and research workers. =esigning and architectural services were provided by ,rrasmith, ?udd $ %app, and ,rchitects in #ealth *lanning of .ouiseville, entucky, >S,. ,rchitectural details were handled by !essrs. 0ayyar ,li =ada $ ,ssociates of .ahore. .ocal engineering was performed by !essrs. *rogressive "onsultants, .ahore. 5round was broken in ,pril 1331 and the hospital opened its doors on =ecember 63, 133:. #ospital profile &he Shaukat hanum "ancer #ospital was inaugurated in =ecember 133: and is the best cancer hospital in the sub/continent. )t is located in ?ohar &own .ahore and its market is whole *akistan. )ts annual budget is 1722 million. &here are :: collection centers in *akistan. -ne new walk in clinic is opened in *eshawar, in arachi the work is in process. &he total permanent staff of Shaukat hanum is 12<8 and out of which @82 female and <82 are male. &here are 122 physicians out of which :: consultants and 72 residents. &here is 172 nursing staff and :82 allied medical and supporting staff C&airman7 Mr+ -mran K&an C++O7 !r+ ,aisal Sultan Launc&ing date7 5889 Company:s nature !ynamic; Welfare Area 659<<< s=+ ft Commissioning of t&e #ospital Source of Money7 Donations 67% Credit and loans 33% Group No 7 SKMCH & RC Cost A 66 m Building $ 7.7 m Medical equipment $ 10.5 m Ancillar equipment $ !.! m Mission &o act as a model institution to alleviate the suffering of patients with cancer through the application of modern methods of curative and palliative therapy irrespective of their ability to pay, the education of health care professionals and the public and to perform research into the causes and treatment of cancerB. >ision Let:s Bo4l Out Cancer )mran was a fine all/rounder cricketer and inspirational captain whose crowning achievement was leading *akistan in winning the 1336 World "up# #e uses their emotions about cricket and that why he made a slogan related to cricket and that was .ets 'owl -ut "ancerB. Group No 7 SKMCH & RC Cancer is curable+ &his sentence was first used to aware the people of *akistan and also try to change the misperception about the cancer. Group No 7 SKMCH & RC SLO"ON &he two crescents in the slogan are representing CSB for Shaukat hanum and the C0>%S)05 ",*B stands for serrving patients with care, and the starsB on the crescents stands for glory ,peace, success and new lifeB. Corporate Values Welfare -ur foremost value is welfare of the patients who are suffering from cancer. We want to work for the betterment of humanity. Group No 7 SKMCH & RC -ntegrity We are committed to integrity in all we do, always, everywhere. *espect We respect every individual. We draw strength from e;ual opportunity and diversity, at the same time supporting personal growth and development. We value each other and we all benefit from the entrepreneurial spirit of each individual. Group No 7 SKMCH & RC Team4or( &eamwork is the essence of our ability to succeed as a universal and international network bank. -ur overriding loyalty is to the whole organi(ation, re;uiring us all to learn from each other and to share our skills and resources worldwide for our customers9 benefit. Accountability We put special attention on accountability because our organi(ation depends on the funds and donations from the people we have a proper system of check and balances because without that we cannot gain the trust of people. S!"#$ %" accounts are audited by Messrs A+ ,+,erguson % a well known international auditing company Group No 7 SKMCH & RC Professionalism We value our patients and provide exceptional services that leave an impression and we try to support our community and provide consistent and ;uality health services. C*T-,-CAT-ONS of SKMC# ) *C Ha3ard 1nal,sis Critical Control )oint Certiication =H1CC)> >S,)= / !anagement Standards =et 0orske Deritas !anagement System "ertificate *akistan "entre of for *hilanthropy / 0*- "ertification ,ward "hristie #ospital 0#S &rust )0"&% / "ertificate of ,ssociate !embership >)"" !embership "ertificate Capabilit, Maturit, Model =CMM(> M64 Certiication 1 - !a"#en" Ser$#%es &hey have had around 3822,222 patient visits as of ?une @2, 6227. -ver 42E of these patients have been provided free treatment. &he amount of money spent to provide free treatment to indigent patient in this is well over A64 million. & ' Ser$#%es "o !ak#s"an Group No 7 SKMCH & RC &he #ospital uses it resources for the benefit of the population as a whole. We hold seminars and conferences in -ncology and other areas as diverse as #ousingFkeeping, 'iomedical +ngineering and "ancer ,wareness. For public awareness, ,rticle on common cancer is regularly published in the press both in >rdu and +nglish. 3 ' (du%a"#on and )ra#n#n* )t is the integral part of the hospitalGs vision to educate and train #ealthcare professional who can help improve the standard of medical care in *akistan. -ther educational activity include courses and training programmes under the guidance of local and international professionals in the field of cancers, treatment and awareness as follows )ntramural and "ollaborative F e.g. 1. >niversity of 'radford, > 6. "ollege of *hysicians and Surgeons of *akistan =octors / post/graduate training programs 1. 0uclear !edicine $ %adiology 6. !edical -ncology $ %adiation -ncology @. *athology $ !edicine 0ursing F purpose built educational facility 1. -ncology nursing !edical technology F lab and radiology ,llied health specialties F respiratory therapy + ' Resear%h Group No 7 SKMCH & RC &he hospital is currently involved in the several research projects mainly involving cancer drug research, patient treatment outcomes, epidemiology studies, appetites, ethical and .ahore tumor registry , ' Aff#l#a"#ons Shaukat hanum is affiliated with some of the worldGs most prestigious cancer hospitals, which assist in training personnel and providing collaboration on the lastest innovations in cancer treatment and research. &hese affiliations include "hristie #ospital, !anchester, >. &he >niversity of entucky "ollege of medicine, .exington, H,>S,. =FI J=etaches rebsforschungs(entrumK, #eidelberg. *ecent Ac&ie3ement and A4ard A4ard S!"# won award from W#- in 5eneva, 622: Human Ri"hts Societ, o )akistan Group No 7 SKMCH & RC Shaukat hanum !emorial "ancer #ospital $ %esearch "entre was awarded for its humanitarian efforts on the 6<th ,ward "eremony of the #uman %ights Society of *akistan in 6224. Re%en" A%h#e$emen"s )naugurated %esearch Wing -pened Walk/)n "linic in *eshawar "onducted successfully First 'one !arrow &ransplant .N-1. ASPCT O, O*"AN-?AT-ON WO*T# NOT PT CT scan &here is no pet ct scan in *akistan and patients has to go abroad for this essential test as a part of its ongoing program of clinical excellence in cancer care,S!"# and %" is investing in cyclotron and "& *+& for the benefits of *akistani patients .this will re;uire a massive investment of almost 8 million us dollar. Work has started on the project and the facility should be available by late 622<. S!"# ,0= %" will also be able to provide the isotope 14 F=5 to other centers as far away as arachi. Bone marro4 transplantation S!"# ,0= %" conducted its first bone marrow transplantation procedure on a patient name !>#,!!,= S,.!,0 on ,pril 67 6227 making it the fourth facility in *akistan, by the first in .ahore, to have ac;uired the facility. &he transplantation which cost %S 1:22222 was conducted absolutely free .the project was financed by a generous donor who wishes to remain anonymous. Group No 7 SKMCH & RC ,undraising &he various offices and activities related to each section are given below. -undra#s#n* .ff#%es 1. #ead -ffices, .ahore 6. %egional -ffices arachi )slamabad O3erseas Offices >. >.S., 5ulf Group No 7 SKMCH & RC -undra#s#n* A%"#$#"#es &he two major sources of fundraising areL / 1. Iakat 6. =onations /aka" ,ccording to Shariah J)slamic %uleK, an individual has to give 6.8E of his wealth held during the year, in charity, &his is called as Iakat. Iakat can be given at any time of the year. #owever, traditionally most of the people pay Iakat, during the month of %amadan J)slamic "alendar month in which !uslims fastK. &o collect maximum amount under the head of Iakat, which is totally spent on the treatment of poor cancer patients. , comprehensive campaign is launched in *akistan and overseas. ,ll offices of S!"#$%" participate in this activity and are supervised and coordinated by the head office at .ahore. 0ona"#ons Following productsMcampaigns collectively contribute towards achieving the revenue targets of =onationsL / Fundraising from #igh 0et/Worth )ndividuals Sponsor a "ancer *atient "oncerts M Fundraising =inners School Fundraising "ampaign +;uipment M !aterial $ )n/kind =onations #ide "ollection "ampaign Fundraising from "orporate Sector Group No 7 SKMCH & RC )n/*atient %oom 0omination External Environment Analysis Pest Analysis Group No 7 SKMCH & RC Industry analysis Competitors Analysis Internal Environment Analysis Value Chain Analysis S!" Analysis Group No 7 SKMCH & RC Stren#ths $ree o% &ost 'uality treatment o% &an&er %or needy people Resear&h &enters Hi#hly e'uipped ma&hinery Proper &he&( and )alan&es ea(nesses *+ot identi%ied, !pportunities "hreats & Challen#es $undraisin# Challen#es Health&are Costs Capa&ity limitation -earth o% trained manpo.er T&reats and C&allenges Fundraising challenges #ealthcare costs "apacity limitation =earth of trained manpower Strengt&s Group No 7 SKMCH & RC free of cost ;uality treatment of cancer for needy people research centers highly e;uipped machinery proper check and balances first preference to ;uality
Wea(nesses not identified Competiti3e ad3antage ,lthough S!"# $%" is not having any such competitor in ,sia but if we thing about anyone its ,5#, #,0 #ospital but only in cancer research. S!"# $ %" has the competitive advantage on ,5#, #,0 #ospital in ;uality treatment and revenue generating field. M-S !epartment S!"# $ %" has management information system department J!)SK. Whole hospital system is being regulated by it. !)S department has developed software of hospital information system J#)SK. &his software is a core competency of hospital as none of the ,sian hospital is having such hospital. )t can be only be compete with any >S, organi(ation+ Group No 7 SKMCH & RC /uality $irst <e, at SKMCH & RC are "uided b, core principles o ?ualit,, ;@uit,, :ransparenc, and Merit# <e are dedicated toA *roviding #igh Nuality Service to our *atients irrespective of their socio/ economic status, in the timeliest manner. ,cting as a !odel )nstitute in providing cancer education to healthcare professionals and perform research into causes and treatment of cancer. =eveloping and 0urturing a "ulture, which motivates each employee to strive for continual impro"ement in their work. Group No 7 SKMCH & RC *lanning Group No 7 SKMCH & RC *lanning S!"# $ %" stated goals are their real goals. &hey donGt have any discrimination between them and they work in the same way as they project in their companyGs statement. .ong &erm 5oals %esearch F basic and clinical. "ommunity and outreach services. +nhancement of automation. "apacity enhancement. B Support services building 6227/2< B Fourth clinical building 6227/24 %egional cancer centers B arachi B *eshawar 0ew =irections in Fundraising. : Storey 'lock Jif permitted by 5overnment, 3 storey blockK. *hase 1L 'asement O @ Floors. *hase 6L 8 Floors. 1t the moment, )hase $ & shell o )hase 4 under construction# Group No 7 SKMCH & RC Controlling Group No 7 SKMCH & RC Controlling ,,CT-> CON@*OL S@STM O, SKMC# )*C ,ccuracy &ime lines +conomy Flexibility >nderstandability %easonable criteria Strategic placement +mphasis on multiline criteria Group No 7 SKMCH & RC Group No 7 Multiple Criteria Emphasis on Ex&eption Strate#i& Pla&ement Reasona)le Criteria Cnderstandable $lexi)ility E&onomy "imelines A&&ura&y Corre&tive A&tion ECS o% Hospital SKMCH & RC Types of control S!"#$ %" is applying different types of control at different levelsJhead of departmentsK in order to measure the performance closet to the standardsJrules and polices defined by #%K and to evaluate the efficiency of the organi(ation. F++=F-%W,%= "-0&%-. F++'," "-0&%-. N>,.)&H "-0&%-. S!"#$ %" is applying Feed F-W,%= "-0&%-. at )0*>& .+D+. and evaluate the resources of the hospital .it is using F++='," "-0&%-. at ->&*>& .+D+. and they get this feedback from the patients. &hey keep channel open with the patients and consider them as their partner and keep open communication. &hey also use N>,.)&H "-0&%-. as modern controlling concept. #OSP-TAL CONT*OL S@STM #ospitalGs control system is comprises of following steps. &hey have rules and procedures made by #% managerto measure the performance of the hospital. &hen they evaluate their performance against their target and standard. ,fter evaluating their performance if they find any deviation in the performance from the rules and procedures they take appropriate action. Group No 7 SKMCH & RC OrganiAing Group No 7 SKMCH & RC OrganiAing ,ssign task and responsibility "oordinate diverse organi(ational task +stablishes relationship among individual, groups and departments +stablishes formal line of authority ,llocate organi(ational resources Purpose of organiAing =ivide work to be done specific jobs Group No 7 SKMCH & RC OrganiAation:s Structure &he #ospital is the project of Shaukat hanum !emorial &rust F a non profit legal entity established under the laws of *akistan. &he hospital has a board of governance consisting of 'ankers, %esearches, 'usinessman and *hysicians who formulate policy ensuring that access is provided to the maximum no. of poor patients who are given ;uality treatment at optimal cost. Group No 7 Board of "o3ernors CO *esource !e3elopment ,inance Nursing Operations P&armacy n3ironmental ) #otel Ser3ices ngineering Administration ) #uman *esources Materials Management Computing Medical !irector Clinical !epartments 1A and Legal -npatient Outpatient C&emot&erapy Operation T&eatre and CSS! SKMCH & RC OrganiAation:s Culture Shaukat hanum has a very strong and corporate culture. &hey have people oriented culture where they take decisions and account the effects of them on the people of an organi(ation. &hey have innovative culture in which they encourage their employees to be innovative and risk takers to some extents. &here is no formal dress code but the jeans are not allowed for ladies. +atables are not allowed in any department except marketing department because that department has its own kitchen. +mployees must reach and leave the office in time. (m1lo2ees are learn#n* %ul"ure &he employees are learning culture through rituals. Location ) Mar(et )n *akistan the S!"# is situated in ?ohar &own .ahore and covers all over *akistan. OrganiAational Structure Shaukat hanam is organic and highly structured organi(ation. ,s they have very uncertain environment because they have to face new challenges concerning treatment and research of cancer Group No 7 SKMCH & RC Wor( SpecialiAation &hey have divided their work in different departments and every individual does his own job, like !arketing =epartment, Finance =epartment and #% =epartment. !epartmentaliAation S!"# has highly functional departmentali(ation. &he !arketing =epartment is mainly the *rofit "enter of S!"# .&hey collect the profit for S!"# and use that profit in the treatment of needy patients. Sr.# Departments D Department Heads 17 Material Management Azhar Nazir 28 Operation Theater Dr.Aamir Ali 21 Nuclear Medicine Dr.Khalid Nawaz 3 !atholog" Dr.M.Tari# 1$ %nternal Medicine Dr.Man&ur 'a(aid 2 Ane&the&ia Dr.Mian M.)a#u* 1 +o&pital Mar,eting -er(ice& Dr.Nimar Ali 7 .n(ironmental / +otel -er(ice& 0arru,h Aziz 1 0ood / Dietar" 0arru,h Aziz 11 +ou&e Keeping 0arru,h Aziz 13 %n&ect2!e&t 3ontrol 0arru,h Aziz 14 5aundr" 0arru,h Aziz 4 6u&ine&& -er(ice& Mali, 0a""az Ahmad 17 Mar,eting / !u*lic 8elation Mehmood A,htar $ 6io Medical .ngineering Mr.-ar9raz 8 0inance Muhammad 0aroo# 3 ./M Department Muhammad -ali, 31 !harmac" Tahir Aziz 7 3--D :irginia ;umle" 22 0ursing "hemotherapy :irginia ;umle" Group No 7 SKMCH & RC 23 Nur&ing Di(i&ion :irginia ;umle" 2$ Nur&ing %n<!atient 0ir&t 0loor :irginia ;umle" 24 Nur&ing %n<!atient -econd 0loor :irginia ;umle" 27 Nur&ing O!D :irginia ;umle" 27 Nur&ing O8 :irginia ;umle"
!ecentraliAation &hey are following the concept of decentrali(ation .&hey having divided the -%5,0)I,&)-0 into different (ones and the head of the department take ideas from their subordinates while taking decision. ,ormaliAation S!"# have standard rules and procedures to guide the behavior of the employee. Span of Control S!"# have a flat structure and have a wider span of control Tec&nology S!"# and %" is e;uipped with highly advanced and modern machinery and the organi(ation off and on spent a large amount of money on making their machinery and e;uipment updated Group No 7 SKMCH & RC Communication System &hey have a very strong and cooperative communicational system. &hey use intranet communicational system and share their ideas with each other very fre;uently. #uman *esource !epartment !r. !ajor 0auman the #%! manager knows that to remain competitive in todayGs dynamic world he must understand the psyche of his employees so that their needs can be fulfill and a motivated work force can be created for them which will be a source of competitive advantage over the competitors. &he policies and practices one need to carry out the CpeopleG or human resource aspect of the management position including the recruiting, screening, training, rewarding. ,s mentioned #%! consist of the following %ecruiting Screening -rientation $ &raining %ewarding Group No 7 SKMCH & RC &here are six employees the #%! =epartment *ecruitment In"ernal Re%ru#"men" )n S!"#, vacant posts are also filled internally to provide an opportunity for the workers already working in the organi(ations. (3"ernal Re%ru#"men" )n S!"#, fresh or experience candidates are also preferred and hired. Selection Criteria &he selection is entirely based on merit which confirms to selection criteria without any bias towards gender, religion, race, colour, nationality, age and according to the procedure laid down in the #%= policies. Selection Procedure Filling out application forms ,pplication screening Jshort listingK Group No 7 #*M !PA*TMNT *C.*-T-N" AN! SLCT-ON COMPNSAT-ON AN! BN,-TS T*A-N-N" AN! !>LOPMNT SKMCH & RC &est JWritten and practicalK )nterview Final selection -rientation &raining #iring Process Whenever the organi(ation needs employees for internal job advertisement is made only inside the hospital and for external job for the top level management and medical staff advertisement is given in leading newspaper like =,W0 and &#+ 0+WS. Written test and interviews are conducted only for the nursing staff and low level employees and for top level management only interviews are conducted. Orientation -rientation is the procedure of providing information of the organi(ation and the job. -rientation of S!"# is of formal type and is conducted on every &uesday and Friday at 12L22 ,! to 1L22 *! in *earl "ontinental #otel every week. 4on"en"s -rientation normally covers the following contents. Welcome note from management director. !ission, Dision and Dalues. 'rief introduction of hospital "ompanies profile organi(ation &he working hourGs companyGs profile. )t also includes the fire training. Group No 7 SKMCH & RC Training Shaukat hanum gives two types of job training. 1. -n job training. 6. -ff job training. &raining budget varies according to traning type. Annual turno3er rate &urnover rate in S!"# $%" is high but the turnover percentage is confidential #*M Policies of SKMC# 5ender ?ustice *olicy Sexual #arassment *olicy =iscrimination *olicy Moti3ation 'y motivation we mean encouraging our employees to give in all three effort fot the company to meet its objectives.-r in other words it means the willingness to exert high level of efforts to meet the organi(ational objective. For motivating a person you have you understand what the needs and wants of the employees. 'y motivation we mean encouraging our employees to give in all their efforts for the company to meet its objectives. !any theories were put forward by many scientists in order to better understand the needs of patients. Some famous theories are !aslowGs #ierarchy &heory 5oal Set &heory Maslo56s H#erar%h2 )heor2 Group No 7 SKMCH & RC &he management of S!"# understand knows that their employees have crossed the stages of psychological and safety needs and our round about social, esteem or self actuali(ation needs as the result of this the management of S!"# has profiled into different categories and to some extend is compensating them. +mployees are also given respect and every manager is strictly advised not to use any loose language while talking to subordinates and specially you feel proud in working at S!"# one of the best cancer hospital in ,sia. +mployees are also offered different programs to improve their skills so that they can serve the company in a better way. 7oal Se" )heor2 &he management of S!"# monitors the efficiency of their employees regularly and is very firstly allocates different tasks to the employees and then evaluates which employee enjoys working and how efficient he is. 'ased upon that different cross functional teams are formed in which each member is assigned a specific job which he carries out best. )n this way they motivate their employee. ."her Mo"#$a"#onal )ools &he company has a pri(e and shield award in place on yearly bases to acknowledgement their employees hardwork and performance and motivates them to go on doing even more. &hese includeL 8ob Ro"a"#on Within the department the employees are motivated by job rotation (m1lo2ee of "he 2ear Group No 7 SKMCH & RC &he performance of all the employees in all departments is consistently monitored during the year on the basis of their performance at the end of the year one employee for each department with highest points is given performance appraisal in the form of pri(e of @222 and a shield with a certificate. Annual -eas" S!"# arranges annual dinner at the end of each year, where awards are given musical evening is organi(ed for the entertainment of employees as a token of acknowledgement of their hardwork and to encourages and motivate them to put in more efforts in the next year. 4r#%ke" -es"#$al S!"# organi(es a cricket festival every year normally in the month of ?une in which the every department who want to play must contribute %s.6222M/ and the total budget is %s.122222M/. &he winner pri(e is %s.68222M/ and runner/ up pri(es %s.12222. &wo trophies are given one to the winner and one to the runner/up. Ot&ers 3arious Benefits "i3en to mployees Darious facilities are given to the employees. &hey are given according to their posts and ranks. For +xample, the most senior officer is provided ,nnual increment takes place in the salary of the employees every year. , fixed bonus is also given every year. Following benefits are given on regular basis. !edical *ayments *rovident Funds Group No 7 SKMCH & RC 5* Funds ,LB-BL WO*K-N" #O.*S &he employees are also allowed to avail flexible working hour. )f they work late till evening they are allowed to come late on the other day morning. &hey also have the option to change their shift time from morning to evening or from evening to morning. OPN BOOK MANA"MANT &he company also share annual reports with the employees giving them a clear picture of the hospital performance and also a sense that employees are the roots for the of the company. BN,-TS P*O"*AMS &he employees are also given fringe benefits that cover many additional benefits beside actual pay such as medical, conveyance allowances. Leaders&ip Styles Leaders&ip Styles S!"# is practicing a democratic style. !anagers of the organi(ation tend to involve their employees in decision making .&hey also delegate authorities to their subordinates. &hey encourage participation in deciding work methods and goals at some extent and use feedbacks as an oppournities for coaching employees. Group No 7
Build up the Multidisciplinary and the Science City of the Research Base with Related to Cancer Research for Conquering Cancer: Promoting the New Progresses in Oncology in the 21St Century Volume Vi
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Dark Psychology & Manipulation: Discover How To Analyze People and Master Human Behaviour Using Emotional Influence Techniques, Body Language Secrets, Covert NLP, Speed Reading, and Hypnosis.