American Society for Quality Confidential

236967346.xls.ms_office
C
E
O
, C
h
i e
f E
x
e
c
u
t i v
e
O
f f i c
e
r
C
F
O
, C
h
i e
f F
i n
a
n
c
i a
l O
f f i c
e
r
C
h
i e
f S
t r a
t e
g
y
O
f f i c
e
r
C
A
O
C
h
i e
f A
d
m
i n
i s
t r a
t i v
e

O
f f i c
e
r
C
I O
C
h
i e
f I n
f o
r m
a
t i o
n
O
f f i c
e
r
C
O
O
C
h
i e
f O
p
e
r a
t i o
n
s
O
f f i c
e
r ,
V
P
O
p
s
C
M
O
C
h
i e
f M
e
d
i c
a
l O
f f i c
e
r
C
N
O
C
h
i e
f N
u
r s
i n
g
o
f f i c
e
r
H
o
s
p
i t a
l D
i r e
c
t o
r ( H
o
s
p
i t a
l
A
d
m
i s
t r a
t o
r )
H
o
s
p
i t a
l Q
u
a
l i t y
C
o
u
n
c
i l C
h
a
i r /
H
o
s
p
i t a
l D
e
p
a
r t m
e
n
t H
e
a
d
s
M
e
d
i c
a
l S
t a
f f E
x
e
c
u
t i v
e

C
o
m
m
i t t e
e
L
e
a
d
e
r s
O
p
e
r a
t i o
n
s
M
a
n
a
g
e
r s
H
o
s
p
i t a
l A
d
m
i n
i s
t r a
t o
r
D
e
p
a
r t m
e
n
t a
l A
d
m
i n
i s
t r a
t o
r s
C
l i n
i c
a
l D
i r e
c
t o
r s
U
t i l i z
a
t i o
n
M
a
n
a
g
e
m
e
n
t
N
u
r s
e
M
a
n
a
g
e
r s
D
i s
c
h
a
r g
e
P
l a
n
n
e
r s
A
d
v
a
n
c
e
d
P
r a
c
t i c
e
N
u
r s
e
s
C
a
s
e
M
a
n
a
g
e
r s

F
a
c
i l i t i e
s
/ E
n
g
i n
e
e
r i n
g
S
a
f e
t y
a
n
d
Q
u
a
l i t y
M
D
l e
a
d
e
r
D
i r e
c
t o
r o
f Q
u
a
l i t y
, P
I , S
a
f e
t y
Q
u
a
l i t y
I m
p
r o
v
e
m
e
n
t / P
I
S
p
e
c
i a
l i s
t s

F
a
c
i l a
t o
r s
M
a
s
t e
r B
l a
c
k
B
e
l t
S
i x
- S
i g
m
a
B
l a
c
k
B
e
l t ,
S
i x
S
i g
m
a
G
r e
e
n
B
e
l t
P
r o
j e
c
t M
a
n
a
g
e
r s
D
a
t a
A
n
a
l y
s
t
I n
f e
c
t i o
n
u
s
C
o
n
t r o
l
S
p
e
c
i a
l i s
t / C
o
o
r d
i n
a
t o
r
P
M
O
D
i r e
c
t o
r
O
r g
a
n
i z
a
t i o
n
C
h
a
n
g
e
M
a
n
a
g
e
r s
Q
u
a
l i t y
C
o
o
r d
i n
a
t o
r s
C
o
n
s
u
l t a
n
t ( R
e
g
u
l a
t o
r y
)
L
e
a
d
A
u
d
i t o
r ( R
e
g
u
l a
t o
r y

A
u
d
i t o
r )
A
u
d
i t o
r - I n
t e
r n
a
l ( Q
C
/ Q
A
M
g
t )
Auditing
Types A E W W E A W W W W W W W W W A W A A W A A E E E W A W A W A W A A W E E E
Roles and Responsibilities A W W W W W W W A W A W W W A A W A A W A A W W W W A A A A A W A A A E E E
Planning and Implementation W W W W W W W W W W A W W W A A W W W W W W E E E W A A W W W W W A A E E E
Reporting and Follow-up W W W W W W W W W W W W W W W W W W W W W W E E E W A E W W W W W A W E E E
Continuous Improvement Tools
Improvement Models & Methods (PDCA, Six Sigma, Lean, Kaizen) A A A A A A A A A W A A A A A A A W A W W W W W E E E E E W A W W W E W W W
Basic Seven Quality (pareto, histogram, fishbone/cause&effect, checksheet,
scattergrams, control charts, flow charts) W E W W W W W W W W W W W W W W A W A W W W E E E E E E E W E W W W W W E E
Seven Management and Planning Tools (affinity diagram, relationship
diagram, tree diagram, matrix, L-shape matrix, Process Decision Program
Chart, arrow diagram) W W W W W W W W W W W W W W W W W W W W W W W W E W E E E E E W W W W W E E
Benchmarking W W E W E W W E E E W W E E W E W W A W W W W W E E E E E W W A W A E W E E
Elements of corrective and preventive action (Correction/Containment, Root
Cause Analysis, Recurrence Prevention, Verification & Validation)
A A A A A A W W W W W W A W W W A W A W A A E E E E E E W W W W A W E W W W
Voice of the Customer W W W W W W W W W W W W E W W W W E E W E W E E W E E E E E W A A E E W W W
Process & Product Management
Capability Analysis (Performance vs Spec, Indices) A A A A A W A W A W A A A A A W A A A W A E W W E A E E A w W A A A W W E E
Statistical Process Control (Objectives & Benefits, Common & Special
Causes, Variable Selection, Rational Subgrouping) W W W W W W W W W W W A W A W W W W W W W W E E E W E E W W E W A A W E E E
Process Analysis (SIPOC) W W W W W W W W W W W W W W W W W W W W W W W W W W E E W W A A A A W E E E
Material Control (Traceability, Segregation, Classification of Defects, Material
Review Board) N A N N N N N N N A A A A A A A N A N A N W A A A A E W A A A A A A A A W W
Measurement, Inspection & Testing (Basic Concepts, NDT, Inspection
Planning) A A A A A A A A A A A A A A A A A A A A A E A A A A E W A A A A A A A W W W
Metrology (Calibration, Measurement methods, Measurement Tools) N N N N N N N N N N N N A A A A A A A A A E N N N N E W A A A W A A A W E E
Quality Characteristic Classification W W W W W W W W W W W W W W W A W W A A W E A W W W E W A E W W A A A W W A
Innovation and Creativity
TRIZ A A W A A A A A A A A A A A A A A A A A A A A A A W E W A W A na A A W A A A
Axiomatic Design W A A A A A A A A A A A A A A A W W A A E A A A A W E W A W A na A A W E E E
Systems Thinking W W E W W W W E E E W W W W W W W W W W W W E E W E E E W E A A W A E E W W
Quality Function Deployment A W A A A A A A A A A A A A A A A A A W A W W W W W E E W E W na A A W E W W
Types & Tools (Brain Storming, 6 Thinking Hats ) W W W W W W W W W W W W A A W A A A A W A W W W W W E W W W A W W E W E E W
Leadership
Organizational structures & cultures E E E E E E E E E E E E W W W W A W W W W W E E W W W W W E A W W E W A A A
Roles and Responsibilities (leaders & managers) E E E E E E E E E E E E E E E E W W A W W W E E A E W E W E A W W E W E E E
Change Management E W E W W W W E W W W W W W W W W W A W A W E E E A W E W E A A A E E E E E
Ethics E E E E E E E E E E E E E E E E W E W W E W E E E E W E W E W A W E W E W W
Empowerment, Motivation, Influencing E E E E E E E E E E E E E E E E W E A W A E W E W W E W W E A A W E W E E E
Prioritization E E E E E E E E E E E E E E E E W W A W W E W E W A E E W E A W E E A W W A
Corporate Social Responsibility E E E E E E E E E E E E E E E E W W W W E E E E E W E W W W W W W E W E E E
Management
Principles, theories E E E E E E E E E E E E E E E W E E W W W E E W W A E W W E W A W W A E E E
Time Management E E E E E E E E E E E E E W E W W W W W W E E E W A E E W E W A E W W E E E
HR Management W E W W E W A W W W W A E W W W W W A W W W W W A W E W A E W A W E W A A A
Finance Management W E E W E W A W W A A W E W A W W W A A W W W W W W E W A E E A W A W E E W
Knowledge Management W E E W E W W W W A A W W W A W W W W W W A A E E E E W A E W A W W W E E E
Communication Skills W E E W E W W W W W W W W W W W W W A W W W W E E A E W W E W W W E W W W W
Supplier Management W W W W A E A A W A W A A W A A A A A A A W A A W A W W A A A A W A A A A A
Project Management
Project planning and estimation tools E E E E E E E E E E E E E E E E E E W W W E E E E W E E W E W A E W W W W W
Project Integration & Scope Management E E W E W E W W W E W W W W W W A W A W W E E E W E E W W W A A E W W W W W
Project Time & Cost Management W E W E W W A W W W W W W E E E A W A W W E E E W W W W A W A A E W W W W W
Project Quality Management A W W W W W W W W E E E W W W W A W A W W E E E E E E W W W W A E W E E E E
Project Risk Management W E W W W W A E W W W W W W W W W W A W A E E W W W E W W W A A E E E E E E
Project Procurement Management W W A W W E A W W W W W W E E E A W A W A E W W W W W W A W A A E A W E E E
Project Communications Management W W E W E W W E W W W W W W W W A W W W A E E E W W E W W W A A E E W W W W
Measure and monitor project activity W E E W E E W E W E E E W W W W W W W W W E E E W W E E W E W A E W E W W W
Project documentation W W W W W W W W E E E W W W W W E E W W E E E E E E E E W E W A E W E E E E
Quality Basics
Benefits of Quality E E E E E E E E E E E E W W E W W W A W W W E E E W E E W E W A W E W E E E
Quality Philosophies, Models & Theories (Juran, Crosby, Deming,
Feigenbaum) A A W A A A A A A A A A W A A A A W W W A W A E W W E E W E A A A W E E E E
Terms, Concepts, and Principles E E W E E E E E E E E E W W E W W W A W W W E E E E E E W E W A A W E E W W
Quality standards, requirements, and specifications A A A A A A W W W W W W W W W W A W W W A W E E A W E E A E W A A W E E W W
Quality planning W E E E E E E E E E E E W W E E W W W W A W E E E W E E W E W W A W W E W W
Documentation systems A A A A A A W W W W W W W W W W A W W A A W W W A W E E A E W W A W E E E E
Barriers to Quality W W W W W W W W W W W W W W W W A W W W A W E E A W E E W E A A A W W E E E
Management of the Quality System
Elements of the Quality System W W W W W W W W W E W W W E W W E E W W W E E E E W E E W E W W A A W E E E
Documentation of the Quality System W W W W W W W W W E W W W A A A W A A W A E A A W W E W W W A A A A A E E E
Quality Standards and Other Guidelines A A A A A A A W A W A W W W A A E W E W E E E E W A E W W W W E A A W E E E
Deployment techniques W W W W W W W W W W W W W W W W A W A A W W W W E E E W W W A W A E W E E E
Quality Audits W E W W W W W W W W W W A A W A W A W A W W W W W A E W A W W E A W W E E E
Quality Training A A A A A A A A A A A A W W A W W W A W A A A A A W E W W W A W A E W W A A
Management Reviews W E E W W W A E E W E W W E E E A W A W A W E E W W E W W E A W W E W W W W
Quality Information System (QIS) W W A W E W A W W W W A W A W W W A W A E A W W A W W W A E A E W A W W E E
Strategic Planning W W E W E E E E E E E E E E E E W E W W A W E E W W E W A W A A W E W W W W
Training Development and Delivery
Training Plans A A A A A A W W W W W W E W W W W W A W A A W W W W W W W W A W W E E E A A
Needs Analysis A A A A A A A A W W E E E W E W W W A W A A E A W W W W A W A W A E E E A A
Training Materials/Curriculum Development and Delivery A A A A A A A A A A A A A W A A W W A W A A A A E A E W A W A W A E E E E E
Training Effectiveness and Evaluation A A A A A A A A A A A A A W A W A W A W A A W W E A E W W W A W A E W A W A
Adult Learning Theories A A A A A A A A A A A A A W A W A W A W A A W W E A W W A W A A A E W E E E
Product and Process Design
Classification of Quality Characteristics W W W W W W W W W N W W W W W W W W W A W E W W W W E E W W A A A A W W W W
Design Inputs and Reviews A A A A A A A A A A A A A A A A A A A A A E W W W W E W W W A na W A W W W W
HEALTHCARE: Quality Job
FunctionFunction
& Competency Matrix
LEADERSHIP
Leadership Team
CONTINUOUS IMPROVEMENT/PERF EXCELLENCE
Business Excellence, Six Sigma, Project Management Gen. Product, Serv/stands. (Reg) Compliance
OPERATIONS
Facilities, resources, ADT,
REGULATORY /COMPLIANCE
Legend:
A=awareness: is familiar with content but does not necessarily apply on a daily basis
W=working knowledge: is familiar with and able to apply content to situations
E=expert: is very comfortable, skilled and competent in area of expertise
1 of 4
American Society for Quality Confidential
236967346.xls.ms_office
C
E
O
, C
h
i e
f E
x
e
c
u
t i v
e
O
f f i c
e
r
C
F
O
, C
h
i e
f F
i n
a
n
c
i a
l O
f f i c
e
r
C
h
i e
f S
t r a
t e
g
y
O
f f i c
e
r
C
A
O
C
h
i e
f A
d
m
i n
i s
t r a
t i v
e

O
f f i c
e
r
C
I O
C
h
i e
f I n
f o
r m
a
t i o
n
O
f f i c
e
r
C
O
O
C
h
i e
f O
p
e
r a
t i o
n
s
O
f f i c
e
r ,
V
P
O
p
s
C
M
O
C
h
i e
f M
e
d
i c
a
l O
f f i c
e
r
C
N
O
C
h
i e
f N
u
r s
i n
g
o
f f i c
e
r
H
o
s
p
i t a
l D
i r e
c
t o
r ( H
o
s
p
i t a
l
A
d
m
i s
t r a
t o
r )
H
o
s
p
i t a
l Q
u
a
l i t y
C
o
u
n
c
i l C
h
a
i r /
H
o
s
p
i t a
l D
e
p
a
r t m
e
n
t H
e
a
d
s
M
e
d
i c
a
l S
t a
f f E
x
e
c
u
t i v
e

C
o
m
m
i t t e
e
L
e
a
d
e
r s
O
p
e
r a
t i o
n
s
M
a
n
a
g
e
r s
H
o
s
p
i t a
l A
d
m
i n
i s
t r a
t o
r
D
e
p
a
r t m
e
n
t a
l A
d
m
i n
i s
t r a
t o
r s
C
l i n
i c
a
l D
i r e
c
t o
r s
U
t i l i z
a
t i o
n
M
a
n
a
g
e
m
e
n
t
N
u
r s
e
M
a
n
a
g
e
r s
D
i s
c
h
a
r g
e
P
l a
n
n
e
r s
A
d
v
a
n
c
e
d
P
r a
c
t i c
e
N
u
r s
e
s
C
a
s
e
M
a
n
a
g
e
r s

F
a
c
i l i t i e
s
/ E
n
g
i n
e
e
r i n
g
S
a
f e
t y
a
n
d
Q
u
a
l i t y
M
D
l e
a
d
e
r
D
i r e
c
t o
r o
f Q
u
a
l i t y
, P
I , S
a
f e
t y
Q
u
a
l i t y
I m
p
r o
v
e
m
e
n
t / P
I
S
p
e
c
i a
l i s
t s

F
a
c
i l a
t o
r s
M
a
s
t e
r B
l a
c
k
B
e
l t
S
i x
- S
i g
m
a
B
l a
c
k
B
e
l t ,
S
i x
S
i g
m
a
G
r e
e
n
B
e
l t
P
r o
j e
c
t M
a
n
a
g
e
r s
D
a
t a
A
n
a
l y
s
t
I n
f e
c
t i o
n
u
s
C
o
n
t r o
l
S
p
e
c
i a
l i s
t / C
o
o
r d
i n
a
t o
r
P
M
O
D
i r e
c
t o
r
O
r g
a
n
i z
a
t i o
n
C
h
a
n
g
e
M
a
n
a
g
e
r s
Q
u
a
l i t y
C
o
o
r d
i n
a
t o
r s
C
o
n
s
u
l t a
n
t ( R
e
g
u
l a
t o
r y
)
L
e
a
d
A
u
d
i t o
r ( R
e
g
u
l a
t o
r y

A
u
d
i t o
r )
A
u
d
i t o
r - I n
t e
r n
a
l ( Q
C
/ Q
A
M
g
t )
HEALTHCARE: Quality Job
FunctionFunction
& Competency Matrix
LEADERSHIP
Leadership Team
CONTINUOUS IMPROVEMENT/PERF EXCELLENCE
Business Excellence, Six Sigma, Project Management Gen. Product, Serv/stands. (Reg) Compliance
OPERATIONS
Facilities, resources, ADT,
REGULATORY /COMPLIANCE
Legend:
A=awareness: is familiar with content but does not necessarily apply on a daily basis
W=working knowledge: is familiar with and able to apply content to situations
E=expert: is very comfortable, skilled and competent in area of expertise
Technical Drawings and Specifications N N N N N N N N N N N N N N N N N N N A N E N N N N W A A A N na W A N W W W
Design Verification & Validation A A A A A A A A A A A A A A A A A A A A A E A W W A W W A W A na W A A W W W
Testing A A A A A A A A A A A A A A A A A A A A A E A A E A W E W W A na W A A W W W
Reliability and Maintainability A A W A W A A A A A A A W W A W W W W A W E W W W E W E W W A na W A A W W W
Terms and definitions W W W W W W W W W W W W W W W W W W W W W W W W W W E E W E E W W W E W W W
Data types and collection methods W W W W W W A W W W W W W W W W W W W W W W W W W W E E W E E W A W E W E W
Basic distributions A W W A W A A A A A A A W W A W W W A W W W W W W W E E W E E W A W E W E E
Probability W W W W W W A W A W A A W W A W A A W W W W W W W W E E W E E W A W W W E E
Sampling W W W A W A A A A A A A W W A W W W W W A W A W W W E E W E E W A A W W W W
Regression and correlation W W W W W W W W W W W W W A W W A A A W W A E E W W E E A W E W A A W W W W
Hypothesis testing W W W W W W W W W W W W W W W W W W A W W A W W W A E E A W E W A A A W W W
Analysis of variance (ANOVA) W E A W W W W W W W A W W W A A A A A W W A W W W A E E A W E W A A W W W W
Contingency tables W W A W W W W W W W W W E W W A A W W W W A W W W A E E A W E W A A W W W W
Process and Performance Capability (capability studies, performance vs.
specifications, capability indices, performance indices) A A A A A A A A A A A A A A A A A A A W W W W W W A E E A W E W A A A W W W
Design and Analysis of Experiments (terminology, one-factor, full-factorial, 2-
level fractional factorial) A A A A A A A A A W A A A A A A A A A W W A W A W A E E A W E A A A A W W W
Types of teams W W W W W W W W W W W W W A W W A W A W A A W W E E E E E E A A W E E W A A
Stages of team development A A A A A A A A W W A A A A A W A W A W A A E W E E E E E E A A W E E E A A
Team-building techniques W A A W W W W W W W W W A A W W A W A W A A W W E E E E E E A A W E E W A A
Team roles and responsibilities A A A A A A A A A A A A A W A W W W A W A A W W E E E E E E A A W E E E W W
Team performance and evaluation W A A W A A A W W W W W A W W W W E A W A A W W E E E E E E A A W E E E A A
Customer Service
Customer Relationship Management CRM (customer focus, relationships,
needs, satisfaction, QFD, CPVM, deploying VOC information & managing
multiple customers) W W E W A A A W A W W A W W A A A A W A A A W W W W E W A W A A A E A A A W
Customer Identification and Segmentation (internal and external customers) A A W A W W A W W A W A W W W W A A W W A A A W W W E W W W A A W W A A A W
Basic Statistics (Data Analysis)
Advanced Statistics (Quantitative Methods and Tools )
Teams and Team Processes
2 of 4
American Society for Quality Confidential
236967346.xls.ms_office
A
u
d
i t o
r - E
x
t e
r n
a
l ( R
e
g
u
l a
t o
r y
)
S
t a
t i s
t i c
i a
n
s
R
i s
k
M
a
n
a
g
e
r
S
a
f t y
E
n
g
i n
e
e
r ( Q
C
/ Q
A
) , f i r e

s
a
f e
t y
Q
u
a
l i t y
C
o
n
t r o
l S
p
e
c
i a
l i s
t
Q
u
a
l i t y
C
o
n
t r o
l T
e
c
h
n
i c
i a
n
N
E
S
N
u
r s
i n
g
E
d
u
c
a
t i o
n

S
p
e
c
i a
l i s
t s

D
i r e
c
t o
r o
f D
e
v
e
l o
p
m
e
n
t a
n
d

T
r a
i n
i n
g
C
l i n
i c
a
l E
d
u
c
a
t o
r s
/ U
n
i t b
a
s
e
d

E
d
u
c
a
t o
r s
C
M
E
S
p
e
c
i a
l i s
t s
( C
o
n
t i n
u
i n
g

M
e
d
i c
a
l E
d
u
c
a
t i o
n
)
H
u
m
a
n
R
e
s
o
u
r c
e
s
r e
c
r u
i t m
e
n
t
M
a
r k
e
t i n
g
S
t r a
t e
g
i s
t
U
n
i t s
e
c
r e
t a
r i e
s
/ H
e
a
l t h
U
n
i t
C
o
o
r d
i n
a
t o
r s
, A
d
m
i n
i s
t r a
t i v
e

A
s
s
i s
t a
n
t s
,
p
a
t i e
n
t a
d
v
o
c
a
t e
/ s
e
r v
i c
e
H
e
a
l t h
I n
f o
r m
a
t i o
n
T
e
c
h
n
o
l o
g
i s
t
A
n
a
l y
s
t s
( R
H
I T
)
J
C
A
H
O
&
M
a
n
d
a
t o
r y
D
a
t a

r e
p
o
r t i n
g
M
n
g
r
H
e
a
l t h
I n
f o
r m
a
t i o
n
D
i r e
c
t o
r
R
H
I A
B
i l l i n
g
/ c
o
d
i n
g
V
a
l u
e
A
n
a
l y
s
i s
( p
r o
d
u
c
t )
C
l i n
i c
a
l D
o
c
u
m
e
n
t a
t i o
n

S
p
e
c
i a
l i s
t
S
y
s
t e
m
s
A
n
a
l y
s
t

E A E W E E W W W A A N A N W E W W W E A
E A E A E W A A A A A N A N W E W W A E A
E A E W W E A A A A A N A N W E E W A W W
E W E W W E W W W W A N A N W E E W A W W
W A W W A E W A W A A N A A A W W A W W A
E W W W W W A A A A A W A W W E A A W W A
E W W W W W W W W W A A A W W W W A W W W
E E E W A E A A A A W E A W W E E A A A W
W W E W W E A A W W E A A A W W W A A A E
W W E E A W W W W W W W A W W E E W E W W
E E A E W E N N N N N N N N N A N N W A A
E E W W W W W W A W W A A A W W W A E A A
E E E E A W W A A A A A A A A W W A W A A
W A A E A W N N N N N N N N N N N N W A A
W A W E W W N N N N N N N N N N N N W A A
E A A E A W N N N N N N N N N N N N A N A
W W E E W E A A A A A A N N W W W W A N A
A A A A A A W W A W W W N A A A A A A A A
E A W A A A W W A W W A N A A W A A A A A
W W W W W W E E W E W E A A W E W W W W W
W W E W W E A A W A W W A A W W W W A A A
E W A W W A W W W W W W A A A W A A A A A
A A A A A A A W W A E E W A W W W A W W A
E A E A A E W E W W E E W A W E E A W A A
E A W A W A A W W A E E A A W W E A W A A
W W E A W A W W W W E W A W W E E W W W A
E A W A A A W W W A W W A A A W W A W W A
W A W W W A W W W A W W W A A W W A A A A
E W E W W W W W W W E E A E A W W W A A W
E W E A A W W E W W E W A A W W E A A A W
E W W A W W W E W W W W W W W W E A W W W
A A W A A W A E W A E W A W A W E A A A E
E W W A A W A E A A W A A A A W E A E A E
E A E W W E W E A A W E A W A E E A W E E
W A E W W W W E W W W E W E A E W W W W W
A A A A A A A A A A A W A A A A A A E A W
W W E W W W W E W W E A A A W E A A W A E
W A W W W W W W W A A W A A A W A E W W E
W W W W W A W W W A W W A A A A A A E A W
E A E W W E W W W A W W A A W W W W E W W
E A E W E W A A W A W E A A A E W A E W W
E A A A A A A W W W W A A A W A A W E A W
W A E W E A W W W W W E A A A A W W W A E
W A W W E W A W W W E W W A W E W W W W W
E A E W E E W W W W E W W A W E E W W E E
E A E W W E W W W W W W W W W E W A E E W
E A E W W E A W W A W W A A W E W W W W W
W W W A W E W W W W W W W A W E W A W E W
W A E E E E A W W A W W A A W E W W W E W
W A E W W E W W W W W W A A W E W A E W W
E A E E E E A W W A W W W W W E W W E E E
E A E W W E A A W A W W W E A E W W E E E
E W E E W E W E W E E W W W W E A W E A E
E A E E E E A A W A A W W A A E W E W E E
E A W E W E A W W A W W W A W E W E W W E
E A W W W A A A W A A W A W A A A A W A E
E A E E E E A A A A A A A A W W W W W W W
A W A W A E E E E E A A W A W W A A A W
W A W W W A W W W A W W A A A W W A A A A
E W A W W W W W A W W W A A E W E E A W E
W A W W A A A W A W E W A A A W E A A A A
A A E A A W E E E E E W A W A W E A A A W
A A E A A W E E E E E E A A A E E A A A W
E A A A A E E E E E E W A A A E W A A A A
W A A A A E E E E E E W A A A E W A A A A
E A A A A E E E E E E W A W A E W A A A A
W W A W W E W E A W E A N A W W W W E A W
W A A W W W A A A A A A N A A A A A E A A
SYSTEMS AND DOCUMENTATION SUPPORT
EMR/ Systems & Procedures/ Knowledge Mngmt.
PATIENT CARE
Service Delivery, Advocacy,Marketing ORG DEV
EDU/TRAIN
Gen. Product, Serv/stands. (Reg) Compliance
REGULATORY /COMPLIANCE
3 of 4
American Society for Quality Confidential
236967346.xls.ms_office
A
u
d
i t o
r - E
x
t e
r n
a
l ( R
e
g
u
l a
t o
r y
)
S
t a
t i s
t i c
i a
n
s
R
i s
k
M
a
n
a
g
e
r
S
a
f t y
E
n
g
i n
e
e
r ( Q
C
/ Q
A
) , f i r e

s
a
f e
t y
Q
u
a
l i t y
C
o
n
t r o
l S
p
e
c
i a
l i s
t
Q
u
a
l i t y
C
o
n
t r o
l T
e
c
h
n
i c
i a
n
N
E
S
N
u
r s
i n
g
E
d
u
c
a
t i o
n

S
p
e
c
i a
l i s
t s

D
i r e
c
t o
r o
f D
e
v
e
l o
p
m
e
n
t a
n
d

T
r a
i n
i n
g
C
l i n
i c
a
l E
d
u
c
a
t o
r s
/ U
n
i t b
a
s
e
d

E
d
u
c
a
t o
r s
C
M
E
S
p
e
c
i a
l i s
t s
( C
o
n
t i n
u
i n
g

M
e
d
i c
a
l E
d
u
c
a
t i o
n
)
H
u
m
a
n
R
e
s
o
u
r c
e
s
r e
c
r u
i t m
e
n
t
M
a
r k
e
t i n
g
S
t r a
t e
g
i s
t
U
n
i t s
e
c
r e
t a
r i e
s
/ H
e
a
l t h
U
n
i t
C
o
o
r d
i n
a
t o
r s
, A
d
m
i n
i s
t r a
t i v
e

A
s
s
i s
t a
n
t s
,
p
a
t i e
n
t a
d
v
o
c
a
t e
/ s
e
r v
i c
e
H
e
a
l t h
I n
f o
r m
a
t i o
n
T
e
c
h
n
o
l o
g
i s
t
A
n
a
l y
s
t s
( R
H
I T
)
J
C
A
H
O
&
M
a
n
d
a
t o
r y
D
a
t a

r e
p
o
r t i n
g
M
n
g
r
H
e
a
l t h
I n
f o
r m
a
t i o
n
D
i r e
c
t o
r
R
H
I A
B
i l l i n
g
/ c
o
d
i n
g
V
a
l u
e
A
n
a
l y
s
i s
( p
r o
d
u
c
t )
C
l i n
i c
a
l D
o
c
u
m
e
n
t a
t i o
n

S
p
e
c
i a
l i s
t
S
y
s
t e
m
s
A
n
a
l y
s
t
SYSTEMS AND DOCUMENTATION SUPPORT
EMR/ Systems & Procedures/ Knowledge Mngmt.
PATIENT CARE
Service Delivery, Advocacy,Marketing ORG DEV
EDU/TRAIN
Gen. Product, Serv/stands. (Reg) Compliance
REGULATORY /COMPLIANCE
W A A E A A N N N N N N N N N A N N E A A
W A A W A A A A A A A A N A A A A A E A A
W W A W A E W E A W E A N A W W W W E A E
W W A E A W A E A A W A N A W W W A E A E
W E W W W W W A W W W W A A W E W W W W W
W E W W W E W A W W W E A A W E W W W W W
E E W W W E W A W W W W A A W E W W W A W
E E W A W E W A W W W W A A W E W W A A W
W E A A W E W A W W W E A A W E W A A A W
W E W A W W A A A A W W A A A E W A A A E
W E W W W W W A A A A W A A A W W W A A W
W E A A A W W W A W W W A A W E W W A A W
W E W A A E W W A W W W A A W E E W A A W
W E A W A E W W A A W W A A A E E W A A A
W E A A A E A A A A W W A A A W E W A A A
A A W A A E W E E W W W W W W W W W W W A
A A W A A W W E E W E W W W A W W W W W A
A A W A A E E E E W W W A W A W W W W W A
W A W A A W E E E W E W A W A W W W W W A
A A W A A W E E E W E W A W A W W W W W A

A W W A A A A W W W W E A E A W A A W A W
A W W A A A A W A W W E A E A W A A W A W
Basic Statistics (Data Analysis)
Advanced Statistics (Quantitative Methods and Tools )
Teams and Team Processes
4 of 4