Kent Rauscher is a proven leader with extensive international operational experience in retail distribution, ecommerce fulfillment, manufacturing and customer service.
Kent Rauscher is a proven leader with extensive international operational experience in retail distribution, ecommerce fulfillment, manufacturing and customer service.
Kent Rauscher is a proven leader with extensive international operational experience in retail distribution, ecommerce fulfillment, manufacturing and customer service.
LUXURY DISTRIBUTION ECOMMERCE FULFILLMENT A proven leader with extensive international operational experience in retail distribution, ecommerce fulfillment, manufacturing and customer service. Possesses a unique perspective on the total customer experience. A results oriented professional, recognized for implementing right-technology, yielding enhanced service levels, and improved productivity.
PROFESSIONAL EXPERIENCE
MAISON BIRKS 2004 - 2014 DIRECTOR OF OPERATIONS Direction of two distribution centers providing luxury Retail distribution, Ecommerce fulfillment and Corporate programs across Canada in support of $300 M in sales, along with executive management of the fine Jewelry manufacturing and watch repair operations. Represented Birks as logistics liaison with the 2010 Vancouver Olympic Committee.
TIFFANY & CO 1998 - 2004 VICE PRESIDENT OF DISTRIBUTION Directed a staff of 400+ employees providing worldwide distribution from two state of the art facilities , including Retail replenishment, Ecommerce fulfillment, transportation services, inventory control, purchasing, and "value added" services. Responsible for $45 M in inventory and $150 M in physical assets, in support of $1.6 B in sales.
TIFFANY & CO, 1996 - 1998 DIRECTOR OF SALES SERVICE Managed a staff of 300 providing inbound phone sales and customer service to Direct Marketing, Corporate, and Internet channels of business Decreased abandoned calls by 30%, increased answered call ratios to 98%, reduced conflicts, increased efficiencies and customer service.
INTERNATIONAL PAPER 1994 - 1996 MANAGER OF CUSTOMER ADMINISTRATION Managed centralized staff providing inbound sales and customer service to the fast food chains. Consolidated customer service department from 4 existing regional plants.
WATERFORD WEDGWOOD USA 1988 - 1994 DIRECTOR OF CUSTOMER SERVICE Directed a staff of 40 in customer service, security, telecommunications, facility management, purchasing, and invoicing. Supported $ 160 M in sales.
BAYER USA 1978 - 1988 MANAGER OF CUSTOMER SERVICE
EDUCATION
4 DISCIPLINES OF EXECUTION 2013 - 2013 Certified Instructor
HARVARD BUSINESS SCHOOL Harvard Manage Mentor 2010 - 2011 GEORGIA INSTITUTE OF TECHNOLOGY 2000 - 2004 Completed 6 extended professional courses in various fields of logistics, including warehouse design, transportation, 3PL, and financial logistics
WEST VA WESLEYAN 1972 - 1976 BS , Business Management Psi Chi: psychology academic honors