October 2013, Volume 15, No.

10
Contents
2014 Malibu Stop/Start System . . . . . . . . . . . . . . . 1
Annual Service Technician Survey . . . . . . . . . . . . . . 1
Insufcient Cooling when the
A/C Compressor is On . . . . . . . . . . . . . . . . . . . . . . 3
Water Leak into Rear Floor . . . . . . . . . . . . . . . . . . . 3
Inspect Ignition Coil Grounds . . . . . . . . . . . . . . . . . 4
Excessive Dust in the Cabin . . . . . . . . . . . . . . . . . . 4
Sunroof Reverses after Contacting Air Deector . . 4
HMI Module Damage. . . . . . . . . . . . . . . . . . . . . . . . 4
Front Seat Cushion Movement . . . . . . . . . . . . . . . . 5
Outside Temperature Display Will Not Update . . . . 5
New Chassis Control Module Name . . . . . . . . . . . . 6
Unwanted Trunk Opening . . . . . . . . . . . . . . . . . . . . 6
Tailgate Hinge Lubrication . . . . . . . . . . . . . . . . . . . . 6
Blank Radio Display . . . . . . . . . . . . . . . . . . . . . . . . . 7
Front Brake Rotor Cooling Rings . . . . . . . . . . . . . . . 7
New Axle Lubricants . . . . . . . . . . . . . . . . . . . . . . . . 7
Car Issues Fix It Right the First Time . . . . . . . . . . 8
Truck Issues Fix It Right the First Time . . . . . . . . . 9
Service Know-How . . . . . . . . . . . . . . . . . . . . . . . . . 9
Customer Care and Aftersales
continued on page 2
continued on page 2
The redesigned 2014 Malibu features
fuel-saving stop/start technology as
standard equipment on the base model
with the 2.5L four-cylinder engine. The
stop/start system contributes to a 14%
improvement in city fuel economy on the
2.5L model, compared to the 2013 model.
The Stop/Start System is automatically
activated each time the ignition switch
is turned on. No driver interaction is
required.
Stop/Start Operation
Stop/start technology helps conserve
fuel by automatically shutting off the
engine when the car comes to a stop
(referred to as an Auto Stop), such as at
stoplights, as well as reduce overall tail-
pipe emissions. The engine automatically
restarts (an Auto Start) in approximately
400 milliseconds when the driver releases
the brake, depresses the accelerator
pedal, or moves the shift lever out of the
Drive position.
A stop/start event occurs based on inputs
to the ECM. A battery sensor module
TECHLINE
news
Take the Annual Service
Technician Survey
The 2013 Service Technician Survey is taking place now and youre encouraged to
voice your opinion. To participate in the survey, go to www.GMTechSurvey.com.
The survey is for U.S. dealerships.
Over 11,000 technicians from 17 Original
Equipment Manufacturers (OEM) com-
pleted the industry-wide survey in 2012.
The purpose of the survey is to collect
feedback on dealership service trends,
technician satisfaction, and dealership
operational challenges as well as gain a
better understanding about whether tech-
nicians receive the appropriate level of
support from GM and their dealership.
As a result of feedback from the 2012
survey, the GM Service Technical College (STC) has opened two new satellite
training centers to address the preference for more hands-on training classes. In
addition, a need for more timely responses by the Technical Assistance Center has
2014 Malibu
Stop/Start System
2 October 2013
2014 Malibu Stop/Start System continued from page 1
connected to the primary 12V battery continually monitors the
battery charging current, voltage, state of charge, state of func-
tion and state of health, and sends this information to the BCM.
The BCM communicates the voltage and current information
with the ECM, which is used to determine if the battery state of
charge, as calculated in the ECM by the Battery State Estimation
(BSE) system, is sufcient to support a stop/start event. The
ECM has access to independent sensing systems to verify the
information received from the battery sensor module via the BCM
is correct, including an analog current sensor wired directly to
the ECM and battery voltage sensing via the Run/Crank input to
the ECM.
To support the increased number of engine starts, the starter
motor is upgraded with a high performance electric motor and
a stronger pinion engagement mechanism with reduced noise
levels.
During Auto Stops, an auxiliary 12V battery, located in the trunk,
powers electric accessories such as the heating and air condition-
ing blower, power windows and the radio. The A/C compressor
is belt driven, so the compressor does not run when in Auto
Stop mode.
TIP: The auxiliary 12V battery also needs to be disconnected
to turn off all 12V power when required during service.
Auto Stop Criteria
During an Auto Stop, the tachom-
eter needle will rest at the Auto
Stop indicator (500 RPM point).
The ECM will enter an Auto Stop
event only if all of the following
enabling criteria have been met.
Vehicle speed during drive cycle
was greater than 2 MPH (3
km/h)
Ambient and engine coolant
temperature correlation meets
specied values
Ambient and transmission fuid temperature correlation meets
specied values
Hood switch status is closed
Brake pedal is depressed beyond a specifc value (approxi-
mately. 30%)
Accelerator pedal is in the learned home position
Brake booster vacuum is greater than 45 kPa (7 PSI)
Transmission gear selector is in the Drive position
Vehicle speed is less than 3 MPH (5 km/h)
Engine speed is below 1500 RPM
Engine coolant temperature is less than 248F (120C)
No A/C compressor request from HVAC system (A/C or
Defrost modes)
Battery voltage is greater than 12V
Battery state of charge is greater than 75% (changes with state of
health)
When the Stop/Start System has shut down the engine, and
the ambient temperature is below 59F (15C), the ECM will
activate the stop/start auxiliary relay, which controls the electric
engine coolant cabin heater pump motor to continually circulate
continued on page 3
Auto Stop indicator
TECHLINE
news
been addressed by an improved escalation process to
resolve issues in less time.
TIP: All survey responses are strictly condential and
will not be shared with your dealership.
To complete the 2013 survey, you will need to answer the
following questions before beginning the survey:
OEM and Title/Position
Technician Training ID
Dealer Code/BAC Code
The survey should take approximately 15 minutes to com-
plete. Please complete the survey by October 11, 2013.
Your feedback is very important. Please take this
opportunity to provide your comments and suggestions
about your training and support experiences.
Thanks to Chris Wallace and Diana Sancya
continued from page 1
the engine coolant through the engine and heater core while the
engine is off. This ensures the engine and passenger compart-
ment temperature is maintained while the engine is off. Once the
engine has been restarted, the ECM turns off the electric coolant
pump motor and the engines internal coolant pump circulates the
engine coolant.
Auto Start Criteria
The ECM will perform an Auto Start if any of the following
conditions are true.
Conditions that will enable an Auto Start:
Transmission gear selector is moved from the Drive position
Driver removes pressure from the brake pedal or depresses the
accelerator pedal while the vehicle is in the forward Drive gear
An HVAC function is selected that requires the A/C compressor
System-enabled conditions that will enable an Auto Start:
Brake booster vacuum is less than 40 kPa (7 PSI)
Vehicle speed is greater than 4 MPH (10 km/h)
HVAC inside air temperature changes greater than 5F (3C)
(with Automatic HVAC)
A/C compressor request from the HVAC system (A/C or Defrost
modes)
Battery voltage is less than 11V
Battery state of charge is less than 73% (changes with state
of health)
Hood switch status changes to open
Auto Stop time exceeded 5 minutes
Take the Annual Service
Technician Survey
October 2013 3
2014 Malibu Stop/Start System continued from page 2
If the crank time exceeds 2 seconds, a manual ignition switch
restart will be necessary.
System Components
ECM Monitors the various inputs to determine stop/start
conditions; also controls the auxiliary coolant pump motor and
auxiliary transmission uid pump motor
TCM Determines the driver-selected gear
Engine Coolant Temperature Sensor Used to determine
the engine operating temperature
Intake Air Temperature Sensor Used to monitor ambient
air temperature; if too cold, an Auto Stop will not occur
Inside Air Temperature Sensor Used to monitor passen-
ger compartment temperature; restart may be required based on
the temperature reading
Vehicle Speed Sensor Used to determine vehicle speed
Hood Ajar Switch If the hood switch is open, an Auto Stop
will not occur. If the hood is opened during an Auto Stop, the
engine will automatically restart
Brake Booster Vacuum Sensor Used to ensure proper
brake pedal power assist
Brake Pedal Position Sensor and Accelerator Pedal
Position Sensor Used to determine the activation level for
each to support a stop/start event
Transmission Gear Shift Position Switch Used to de-
termine if the transmission is in the proper state to allow a stop/
start event
Auxiliary Transmission Oil Pump Will be turned on dur-
ing an Auto Stop to provide the transmission with the proper uid
pressure required to support Auto Start drive away shifting
Auxiliary Coolant Pump Motor Will be turned on during an
Auto Stop to ensure the proper cabin temperature based on the
HVAC system settings
BCM Monitors the Intelligent Battery Sensor for use in the
Battery State Estimation system; also is the gateway for instru-
ment cluster and HVAC system operation related to stop/start
functionality
Battery Sensor Module Monitors the battery sensor
information on battery voltage and current, state of health, state
of function and state of charge
Instrument Cluster Displays on the tachometer when in an
Auto Stop event
Primary 12V Battery Primary energy storage device
Auxiliary 12V Battery Auxiliary energy storage device
Dual Battery Control Module Switches primary and
auxiliary batteries in and out at appropriate times to support
vehicle loads and battery charging
Thanks to Ryan Brown, Ron Caponey, Stephen Patrick
and Len Tillard
Insufcient Cooling
when the A/C
Compressor is On
The 2012-2013
Equinox and Terrain
equipped with the
V6 engine (RPO
LFX) may have
erratic or insufcient
cooling when the
A/C compressor is
turned on.
This condition may
be due to the A/C
compressor not
being torqued prop-
erly at the time of
assembly, causing a load on the compressor shaft.
Loosen the A/C compressor mounting bolts and re-torque.
The A/C compressor should be held tight/ush to the engine
block during the nal torque sequence to ensure proper align-
ment. Refer to the appropriate Service Information for the A/C
Compressor Mounting torque and tightening sequences.
After the compressor mounting bolts have been torqued, run the
vehicle with the A/C on for a minimum of two minutes to ensure
sufcient A/C performance.
Thanks to Doug Daugherty
1. A/C compressor upper bolt
2. A/C compressor rear bolt
3. A/C compressor lower bolt
Water Leak
into Rear Floor
Water may pool into the rear oor pan on either the driver
or passenger side of some 2010-2014 Camaro coupes and
convertibles.
TIP: The
possibility of
this condition
may be easily
overlooked
when diagnos-
ing convertible
water leaks.
Water test
the vehicle
to duplicate
the condi-
tion. Remove
the door trim
panel of the
affected side of the vehicle to inspect for water pooling in or
leaking from the door water deector. If water is pooling be-
tween the door and water deector, or is leaking past the water
deector, carefully remove the water deector. Reseal it to the
door using a butyl rope, such as 3M Strip-Calk or equivalent, to
eliminate the possibility for pooling or leaking.
Thanks to Jeremy Richardson
Water leaking past the water deector.
4 October 2013
Some 2014 Silverado 1500 and Sierra 1500
owners may comment that there is excessive
dust intruding into the cabin of the truck. This
condition is more noticeable when the HVAC
system is in Recirculation mode. When Re-
circulation mode is enabled, the outside air is
completely closed off and the HVAC system is
recirculating 100% of the cabin air, which re-
sults in very low cabin pressure and may allow
dust to enter the cabin at various locations.
Updated HVAC calibrations have been re-
leased that will close the recirculation door
90% when in Recirculation mode. This will
allow the HVAC system to draw in approxi-
mately 10% outside air, slightly pressurizing
the cabin and making it more difcult for dust
to enter the cabin. This is similar to how the
previous generation trucks Recirculation
mode operated.
TIP: The new calibration may have a
marginal decrease in HVAC cooling and
slightly more outside ambient noise being
heard in the cabin while the HVAC system is
in Recirculation mode.
If an owner would like to keep the factory cali-
bration in which the recirculation door closes
off 100% of the outside air , advise the owner
to place the HVAC system in fresh air mode
while traveling on dusty roads to reduce the
amount of dust entering the cabin.
If the owner would like the updated HVAC
calibration that allows for approximately
10% outside air to enter the cabin, reprogram
the HVAC Module. Select the calibration to
correct dust intrusion in TIS2Web.
Thanks to James Will
Engine Runs Rough Condition;
Inspect Ignition Coil Grounds
Some 2010-2011
LaCrosse models
equipped with the
with 3.0L V6 (RPO
LF1) or 3.6L V6
(RPO LLT) may
have an engine runs
rough or engine mis-
re condition along
with an illuminated
or ashing Service
Engine Soon light.
Check for any stored
DTCs. If DTC P0300
(Engine Misre
Detected) is pres-
ent, the ignition coil
grounds should be
inspected.
G122 is the ground
for ignition coils 1, 3
and 5 and is located
on the left rear corner
of the right engine
cylinder head.
G123 supplies the
ground for ignition
coils 2, 4, and 6 and
is located on the on the left front corner of the engine cylinder head, near the high
pressure fuel pump.
Follow the SI Master Electrical Component List, Locator View for ground
illustrations.
TIP: If loose grounds are found, also inspect for potential damage to the
affected bank catalytic converter.
Thanks to David Roat
G122
Excessive Dust
in the Cabin
G123
HMI Module Damage Due to
SD Card
Sunroof
Reverses after
Contacting Air
Deector
When Service Bulletin Update 12257 was originally released for 2013 ATS, SRX and
XTS models equipped with a navigation system (RPOs I06, UY4), a copy of SD Card
23113171 was supplied to dealerships and additional cards were also available through
the Warranty Parts Center. These SD cards were only meant to be used to program
vehicles that had Service Update 12257 listed as open in the Global Warranty system
and were not meant to program other vehicles.
Do not use SD Card 23113171 to program any other vehicles. Human Machine Inter-
face (HMI) module damage may occur when the HMI module is programmed with SD
Card 23113171 and Service Update 12257 does not apply or has been closed. This is
due to the mapping software in the HMI module being newer than the software on SD
Card 23113171.
All vehicles have had Service Update 12257 completed and are closed in the Global
Warranty system. Discard any copies of SD Card 23113171 (WPC658) to prevent any
possible HMI damage from occurring due to incorrect programming.
Thanks to Zach Gillett
On some 2013-2014 ATS models
equipped with a sunroof, the sunroof
glass may contact the air deec-
tor while express closing, and then
reverses to the open position.
Perform the Sunroof Window
Motor Initialization procedure in the
appropriate Service Information and
re-evaluate the condition.
Thanks to Stephen Jacob
October 2013 5
Front Seat Cushion Movement
The drivers and/or passengers seat lower cushion on some
2013-2014 ATS models may have excessive lateral or vertical seat
movement, accompanied by a clunk-type feeling or a click-type
noise. This condition occurs when the seat is occupied and the
vehicle is being driven on roads with multiple curves.
The front seat cushion condition may be caused by movement
between the seat pan front pivot points and the seat frame, or the
seat spring rear mounting hooks where they attach to the seat
frame. The
plastic at-
tachment
points may
stick and
then slip.
The front
seat pan
pivot points
and the seat
cushion sup-
port mount-
ing hooks
should be
lubricated.
In addi-
tion, there
may be
excessive
clearance
between the
power seat
vertical ad-
juster actua-
tor and the
attachment
point on the
seat frame.
To address
this, install
a shim clip
between the
power seat
vertical adjustor actuator and the seat frame.
Remove the lower seat cushion pad from the seat and place it on
a soft, clean surface. Remove the four screws that attach the two
pivots to the seat pan and remove the two seat pan pivots. Using
a small brush,
apply GM
Super Lube
(part number
12371287)
on the pivot
contact
surface.
Reinstall the
pivots onto
the cross
bar and then
reinstall the
seat pan.
Next, unhook
the four seat cushion support hooks from the rear-side of the
seat frame.
Coat the inside of all four hooks with GM Super Lube and reinstall
the four
hooks onto
the seat
frame.
To install
the shim
clip, locate
the power
seat verti-
cal adjustor
actuator
attach-
ment to the
seat frame.
Slightly
spread the
bracket on
the seat
frame if needed for clearance and install the shim clip.
TIP: The shim clip is only available from the Warranty
Parts Center.
Refer to #PI1070 for complete repair instructions and shim clip
ordering information.
Thanks to Mark Gordon and Gary Kirrkamm
The outside temperature display in the radio may not update and displays
at 32 F (0 C) on some 2014 Silverado 1500 and Sierra 1500 trucks. This
condition may have started after disconnecting the battery or reprogramming
a module.
The outside temperature will begin to update if driven above 20 mph for at
least ve minutes. If the vehicle speed drops below 20 mph, the timer will
reset and the display will stop updating. Once the display starts to update,
it may take several more minutes of driving above 20 mph for the display to
fully update.
Further, if the vehicle sits for at least eight hours, the display will be updated
when the ignition is turned on.
Thanks to Jim Will
Outside Temperature Display Will Not Update
Seat pan pivot
Seat pan pivot contact surface.
Seat cushion support hooks
Install the shim clip to the power seat vertical
adjustor actuator attachment.
6 October 2013
New Chassis Control Module
Name
Unwanted Trunk
Opening
Beginning in the 2014
model year in all pub-
lications and service
tool references, the
term Chassis Control
Module is used for
most GM models,
consolidating the
former names of Fuel
Pump Control Mod-
ule, Fuel Pump Flow
Control Module, Fuel
System Control Mod-
ule, and Fuel Pump/
Trailer Brake Control
Module. This includes
references in the Elec-
tronic Parts Catalog
(EPC), and GDS 2.
However, there are a limited number of
models that will continue to reference the
original component names in the Service
Information diagnostics and schematics.
The following models have mixed
references:
2014 Impala Limited (VIN W)
2014 CTS Wagon, CTS Coupe,
CTS-V (VIN D)
2014 Traverse, Acadia, Enclave
(VIN R/V)
2014 Express, Savana (VIN G/H)
2014 Tahoe/Suburban, Yukon/Yukon
XL, Escalade (GMT 900)
2014 Silverado 2500/3500 HD,
Sierra 2500/3500 HD
In order to help clarify these mixed
references, the term Chassis Control
Module along with the original com-
ponent name is listed in the Service
Programming System (SPS) and in the
Service Information routing tables, such
as the Control Module References and
Master Component Lists.
Thanks to Kevin Fondaw, Daniel Rose
and Ching-Yu Meng
Owners of some 2014 Impala models and
2013 ATS models (applies to ATS models
built prior to April 8, 2013 only) may ex-
perience the trunk opening without having
requested the trunk to open.
The unwanted trunk opening may be due
to the trunk release button on the Remote
Keyless Entry transmitter (key fob) requir-
ing a quick button press (only 0.2 seconds
is required) to open the trunk. As a result,
the trunk may be opening when the key
fob button is inadvertently pressed while
in a pocket or purse.
If this condition is present and the owner
would like to increase the amount of time
required when pressing the key fob trunk
release button, contact the Techline
Customer Support Center (TCSC:
1-800-828-6860, English, or
1-800-503-3222, French) for a VCI num-
ber to install a new BCM calibration. The
new calibration will extend the required
minimum time for a trunk release button
press on the key fob to one second.
TIP: Once programmed, inform the
customer about the new operation of
the key fob. It will be necessary to press
and hold the trunk release button for one
second before the trunk will open.
Thanks to Christopher Hightower and
Stephen Jacob
The Chassis Control Module may be known by a different
module name in some Service Information references.
New Silverado 1500 and Sierra 1500 Tailgate
Hinge Lubrication
The new 2014 Silverado 1500 and Sierra
1500 feature an available EZ Lift-and-
Lower Tailgate (RPO PPA) that aids in
raising and lowering the tailgate.
The new tailgate uses an internal torsion
bar to reduce the effort needed to raise
and lower it, while a rotary damper al-
lows for a more gradual lowering motion
when opening it. The tailgate is also easily
removable without tools.
The left tailgate hinge incorporates the
assist mechanism. The hinge must be
lubricated to ensure its proper operation.
Spray Super Lube

Synthetic Multipur-
pose Lubricant into the inboard side and
outboard side of the left tailgate hinge
assembly during scheduled maintenance
visits. The hinge can be lubricated with the
tailgate on the vehicle.
Thanks to Gary Kirrkamm
Lubricate the left tailgate hinge Inboard side of the left hinge
Outboard side of the left hinge
October 2013 7
GM TechLink is published for all
GM retail technicians and service
consultants to provide timely
information to help increase know-
ledge about GM products and
improve the performance of the
service department.
Publisher:
John Meade
GM Customer Care and Aftersales
Editor:
Lisa G. Scott
GM Customer Care and Aftersales
Technical Editor:
Mark Spencer
/mspencer@gpstrategies.com
Production Manager:
Marie Meredith
Desktop Publishing:
5by5 Design LLC
/dkelly@5by5dzign.com
FAX number: 3
1-248-729-4704
Write to: *
TechLink
PO Box 500
Troy, MI 48007-0500
GM TechLink on the Web: :
GM GlobalConnect
General Motors service tips are intended
for use by professional technicians, not
a do-it-yourselfer. T hey are written to
inform those technicians of conditions
that may occur on some vehicles, or to
provide information that could assist in
the proper service of a vehicle. Properly
trained technicians have the equipment,
tools, safety instructions and know-how to
do a job properly and safely. If a condition
is described, do not assume that the
information applies to your vehicle or that
your vehicle will have that condition. See a
General Motors dealer servicing your brand
of General Motors vehicle for information
on whether your vehicle may benet from
the information.
Inclusion in this publication is not
necessarily an endorsement of the
individual or the company.
Copyright 2013 General Motors
All rights reserved.
Front Brake Rotor Cooling Rings
During Pre-Delivery Inspection (PDI) of the 2014 Corvette Stingray, two rings and a coil
of safety wire will be found in the loose items bag. There may be some question about
the purpose of these items and/or how to install them.
The two rings are the front brake rotor cooling rings. They are NOT to be installed during
the PDI process, but rather given to the customer at the time of delivery.
TIP: Do not leave the rotor cooling rings installed after a track event as this can cause
corrosion with long-term use. Rotor cooling rings are for race track use only. Race track
driving without the rotor cooling rings may result in brake pedal fade.
More information on the installation of the rotor cooling rings can be found under Rotor
Cooling Ring in the Track Events and Competitive Driving section of the Owner Manual.
Thanks to Jeremy Richardson
On some 2014 Impala, Silverado 1500 and Sierra 1500 models equipped with radio
RPOs IO4, IO5, or IO6, the radio display may be blank and/or DTC U150F (Linear
Interconnect Network, LIN, Bus 15) may be stored in the radio/HVAC controls.
Ignore this DTC if it is stored in history with no symptoms reported.
If set as a current DTC, check LIN Bus 5 (circuit 7527) between the Info Display Module
and Human Machine Interface (HMI) module for an open, short to ground, short to
power, or poor terminal tension condition.
Thanks to Zach Gillett
New Axle Lubricants
New uids are now available for axle service on 2014 Silverado 1500; 2007-2013
Silverado, Suburban, Avalanche, Tahoe; 2014 Sierra 1500; 2007-2013 GMC Sierra,
Yukon; and 2007-2013 Escalade models.
Axle lubricants are not stocked by Customer Care and Aftersales. The part number listed
in the catalog may show no stock at Customer Care and Aftersales. Ordered lubricants
are shipped directly from the supplier.
Use the following chart when ordering axle lubricants for the models listed.
2014 Silverado
and Sierra
U.S. Part
Number
GM Spec Canadian Part
Number
Front Axle (S4wd F4wd)
1500,2500,3500
SAE 75W-90 88900401 9986115 89021678
Rear Axle (1500) SAE 75W-85 19300457 9986375 19300458
Rear Axle (2500/3500) SAE 75W-90 88900401 9986115 89021678
2007-2013 Silverado, Sierra, Suburban, Avalanche, Tahoe, Escalade and Yukon *
Front Axle (S4wd F4wd)
1500,2500,3500
SAE 75W-90 88900401 9986115 89021678
Rear Axle 1500, 2500, 3500 SAE 75W-90 88900401 9986115 89021678
Cars and Crossovers *
Front Axles SAE 75W-90 88863089 9986285 88863090
Rear Axles SAE 75W-90 88863089 9986285 88863090
* Any axle requiring additive still requires the additive.
Any axle requiring Dexron Ls still uses Dexron Ls.
Any PI or TSB suggesting the use of Dexron Ls in place of rear axle lube with additive should also
use Dexron Ls gear oil.
Thanks to Steve Schipansky and David MacGillis
Blank Radio Display
8 October 2013
Car Issues Fix It Right the First Time
Model
Year(s)
Vehicle Line(s)/Condition Do This Dont Do This
Reference
Information/Bulletin
2013-2014 Sonic Poor A/C performance, DTC B3933 Replace Evaporation Air Temp sensor Replace A/C compressor PI1044
2012-2013 Sonic Odometer displaying dashes instead
of miles or kilometers
Reprogram IP cluster with new software Replace IP cluster PI1054
2013 ATS Locking fuel door will not open or
difcult to open
Update the BCM software Replace the fuel door PI1045
2013-2014 ATS Front seat lateral or vertical movement
and/or click-type noise
Lube the seat pan and seat cushion spring
hooks
Replace the seat frame PI1070
2011-2014 CTS-V Coupe, CTS Coupe Information on
rear bumper fascia and quarter panel paint
appearance
Use this PI to demonstrate perception of rear
fascia color variation is by design
Paint fascia, deck lid, or
quarter panels for this
condition
PI0218A
2014 CTS New model features and service guide Review this PI to become more familiar with
the new 2014 CTS sedan
Perform warranty repairs on
items that are by design
PI1073
2014 CTS Information On front bumper fascia to
hood and fender panel paint appearance
Use this PI to demonstrate perception of front
fascia color variation is by design
Do not paint fascia, hood or
fenders for this condition
PIC5909
2014 CTS Information Towing/transport
recommendations for Cadillac CTS to avoid
vehicle damage
Use tow eye provided in car and wheel strap
tie-downs when towing the 2014 CTS sedan.
Review this with your tow companies
Pull or tie down using
J-hooks or chains under car.
Vehicle damage may occur
PI0844A
2013 Cruze Hesitation at high ambient
temperature conditions
If the customers symptoms match this
description and there are no DTCs set to aid
in the diagnosis, then a programming update
to the engine control module may be needed
Program the ECM if the
customer symptoms do not
match the PI description. This
calibration will not x other
driveability issues
PI1052
2014 Corvette Stingray New model features Please read this for important information to
help answer possible customer inquiries
N/A PI1056
2014 Corvette Being shipped with a
transportation cover
Please make sure to leave the cover on the
vehicle for protection during storage and offer
the cover to the customer at delivery
Throw away the
transportation cover
PI1066
2013 SRX, XTS Unwanted activation of rear
heated seats
Conrm issue and inform customer
engineering is developing HVAC module
software
Replace any rear heated
seat components for false
activation
PI1060
2013-2014 ATS, XTS, SRX, CTS Engineering
Information Power driver seat inoperative,
power outside mirror inoperative
Please contact engineers listed in EI bulletin
prior to performing any repairs for memory
seat performance issues
Replace any memory seat
components without speaking
with engineers
PIE0269
October 2013 9
Truck Issues Fix It Right the First Time
Customer Care and Aftersales
Service
Know-How
10213.10D Emerging Issues
To view Emerging Issues seminars:
Log in to www.centerlearning.com
Select Resources, and then Video on Demand; or
Select Catalog to search for the course number, and then
select View > Take or Continue Course
October 10, 2013
Model
Year(s)
Vehicle Line(s)/Condition Do This Dont Do This
Reference
Information/Bulletin
2007-2013 All Lines Application of anti-corrosion materials Use only these approved materials
and procedures for this repair
Use paint or undercoating
materials
01-08-51-003D
2014 Silverado, Sierra Information on tailgate hinge
lubrication
Ensure proper end gate lubrication
during regular maintenance
Overlook end gate lubrication
during regular maintenance
13-08-66-001
2014 Silverado, Sierra Information on windshield wiper
blade identication
Always check for correct blade
location when servicing wipers
Place blades in incorrect
locations
13-08-43-001
2013-2014 Terrain, Equinox Malfunction Indicator Lamp
(MIL) on, reduced power mode, DTC set, poor
performance/shifts
Check for the ECM wiring harness
rubbing at the ECM bracket and
repair the affected circuit
Replace ECM or ECM harness PI1067
2014 Silverado, Sierra Diagnostic tips for difcult to
resolve tire/wheel vibration concerns
For difcult to resolve vibrations,
the Electronic Vibration Analyzer
or MTS4100 must be used along
with this information
Proceed with any tire, wheel,
or component replacement
unless the frequency, order, and
magnitude of the vibration are
known
13-03-10-002
2012-2014 Traverse, Enclave, Acadia Waterleak from headliner
at A/C outlet vents or dome light above 2nd or 3rd
row seating positions
Test xed glass for leak per
bulletin
Replace the sunroof module PI1061
2014 Traverse, Enclave, Acadia Inaccurate fuel gauge
readings
Reprogram ECM Replace fuel sender of fuel
gauge
PI1038A
2010-2013 SRX Auto reversal of front door windows Reash the BCM prior to replacing
window regulator or motor
Replace the window motor or
regulator
PI1046
2010-2011 SRX Snap or pop noise heard on initial brake apply
from front of vehicle
Use chassis ears to conrm noise
is coming from front control arm
rear bushing
Replace the complete control
arm assembly
PI1047