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i2V Troubleshooting Guide

Intelligent Integrated Video Solutions
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i2V Video Management Software
Troubleshooting Guide


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i2V Troubleshooting Guide
Intelligent Integrated Video Solutions
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Troubleshooting










































1. i2V Software is making the system Hang or taking 100% CPU
2. Installation doesn't finish
3. Joy Stick Not found
4. Unable to view the camera video in Live view Client
5. NAS Drive is not getting added
6. Unable to launch i2V Software applications in Windows 7 Operating
System
7. Unable to search for connected cameras in Windows 7 Operating System
8. No Image coming from camera when MPEG4 video format selected
9. Recordings are not running
10. Connectivity Problems
11. Multiple monitors are not working in Video Wall
12. Poor Video Quality
13. Unable to set Archive setting on ftp location in Windows 7 OS


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i2V Troubleshooting Guide
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1. i2V Software is making the system Hang or taking 100% CPU
If you install i2V Video Management system on PC that doesn't meet the minimum system
requirements, the software may exhibit following behavior:
1. Video Streaming lags behind or plays uneven (caused by the CPU being at 100% utilization).
2. Searches perform slowly.
3. Video starts to play slowly at live view client after dragging.
4. i2V Video Management System is generally unresponsive.

2. Installation doesn't finish
If installation doesn't finish, ensure that you have Administrator privileges on the PC, firewall is
disabled.

3. Joy Stick Not found
In case after inserting Joy Stick, if still it shows the message that "Joy Stick Not found". Please
ensure that latest DirectX Runtime is installed in your machine which also comes up with our
Prerequisites. Please visit the link to install
http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-
9b6652cd92a3&displaylang=en

4. Unable to view the camera video in Live view Client
Please check the below options to make sure camera video coming in Live view
4. Please ping Camera if it is connected to the network (Open Run Command & type ping
<Camera IP Address>)
5. Camera brand & model should be supported by i2V software.
6. Please check the camera video in configuration client
i2V Manage > Configuration Client > Devices > Select Camera > Live view
Click on Play button to test the incoming video stream


5. NAS Drive is not getting added
By default i2V Recording Server service run as "Local System Account" for Log On.
For supporting NAS drives this service need to be run from the user account.
Please follow the below steps to configure the service Log On:
Step1: Open windows service screen by typing "services.msc" in run command


Step 2: Select i2V Recording Server Service

Step 3: Right Click on on i2V Recording Server Service and Select "Properties"

Step 4: Go to Log On, select User "This account" and enter the Windows user name and
Password as shown below
User name should be entered with prefix.\ . e.g.: username: .\admin






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6. Unable to launch i2V Software applications in Windows 7 Operating
System
In case you are unable to launch I2V Video Management Server, Configuration Client,
Live View. Right click on icon and select properties, Select Compatibility tab and check
Privilege level "Run this program as an Administrator" check box and apply.



7. Unable to search for connected cameras in Windows 7 Operating System
In case you are unable to view connected cameras in Auto Search devices window and
you need to add cameras in VMS application in Windows 7 OS, please ensure that
Network Discovery feature is turned ON.
To enable this feature, please follow the below mentioned steps:
1. Open Control Panel window
2. Click on Network and Internet link when view by 'Category' is selected.
3. Click on Network and Sharing Center
4. Click on Change advanced sharing settings
5. Select "Turn on Network discovery" option and save changes.


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8. No Image coming from camera when MPEG4 video format selected

1. Go to Windows Firewall.
2. Select Exceptions tab.
3. Check the Internet Explorer and double click on it.
4. An Edit a Program pop up comes.
5. Click to Change Scope button.
6. Select Custom list and Fill the IP address of the camera whose MPEG4 stream is not
coming.
7. Click OK and close the windows.
8. Now check the camera GUI and select the MPEG4 stream. Now its working on the
camera.

9. Recordings are not running

Please check the below options to make sure camera video coming in Recording option
1. Please ping Camera if it is connected to the network (Open Run Command & type ping
<Camera IP Address>)
2. Camera brand & model should be supported by i2V software.
3. Please check the camera video in configuration client
i2V Manage > Configuration Client > Devices > Select Camera > Recording
Click on Play button to test the incoming video stream


10. Connectivity Problems

If i2V Video Management client is not reliably connecting to i2V Video Management server,
please check the below configuration:
1. i2V Management Server service in Windows Services

2. Please make sure Windows Firewall is not running, and any of the antivirus softwares are
blocking the ports used by i2V software. Please refer to below list of ports used by i2V
software:
a. 9929- Communication between Recording sever and Management server
b. 9930- Database port
c. 9932- Server listening port
d. 9936- HTTP listener port

11. Multiple monitors are not working in Video Wall
To configure multiple display settings go to Control Panel > All Control Panel Items >
Display > Screen Resolution
Then select Extend these displays option in multiple displays dropdown list and click on
OK button to save changes.

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12. Poor Video Quality

By Following these steps you can increase Video quality.
1. Click on Start menu and Open Run
2. Type "dxdiag" in Run and click "OK".
3. Click on Display Tab.

4. Check "Direct Draw Acceleration" and "Direct3D Acceleration " Status if they are Not
available ,Then First Please Install Display or Graphics Driver in Your System
5. If they are Installed But not ENABLED or showing DISABLE Follow these steps to
Enable them

For Windows XP or window server 2003

1) Right click on desktop and open properties
2) Click on setting Tab.
3) Click on advanced.
4) Click on troubleshoot.
5) Check "Hardware Acceleration" and Make it FULL
6) Click OK and FINISH

For window Vista or window 7 OR window server 2008

1) Right click on desktop and open personalize
2) Click on Display Settings
3) Click on Advanced Setting
4) Click on Troubleshoot.
5) Click on Change Setting.
6) Check "Hardware Acceleration" and Make it FULL
7) Click OK and FINISH

OR

There is one alternate solution to increase the video quality, But keep in Mind that this
way is less preferable because this takes much CPU. If you want to use this method then
following these steps:-
1) Open Live view client
2) Click on Settings Button

3) Select Video output field to "open gl"
4) Click on submit Button to save changes

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13. Unable to set Archive setting on ftp location in Windows 7 OS
In case you are unable to set archive setting on ftp location in Windows 7 OS.
Please follow the below mentioned steps.
1. Open Control Panel > Administrative Tools> Internet Information Services
Manager

2. Right click on Parent node from left side and click on 'Add FTP Site'

3. Enter FTP site name and set any physical path e.g. (C:\myphysicalpath)

4. In Authorization section, select All users and permission as Read and Write
whichever applicable and Finish

5. Now highlight the FTP site name so that you can open 'FTP SSL Settings'

6. Open 'FTP SSL Settings' and select 'Allow SSL connections' and save (Save
option will appear as soon as you select any other node from left panel).



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