SHAFEEK.

M
shafeekmin@gmail.com
mob: +91-9811318333

B-Tech in Electronics and Communication CCVP,CCNA

CISCO ID : CSCO11350725

VVOICE NETWORK ENGINEER (IPT / IPCC)

3.5 Years of experience in IP Telephony

SUMMARY:

Currently working as Specialist Network Voice with HCL Comnet, Noida. I am a part of
Cisco ROS – IPT / IPCC Network Operations team, We manage and troubleshoot Cisco’s
Customer VoIP network throughout the world.. Completed CCVP Certification and have
strong hands on experience on Cisco Unified Communication Manager ( 4.X, 5.X ,6.X,7.1),
UCCE, UCCX, CVP, CME, Cisco Unity ,CUE, Gateway (H.323 and MGCP), SRST, PBX
integration with CallManager, IP Phone 79XX configuration, and Cisco Unified Operation
Manager. Worked on Static and Dynamic Routing Protocols like EIGRP, IGRP, RIP v2 and
RIP v1. Excellent Organizational and communication skills and would like to seek good
position in the dynamic and challenging professional environment.

JOB PROFILE:

 Incident and Problem Management and also change and configuration on

Cisco Unified Communications Manager 4.X,5.X ,6.X and 7.X.

 Incident and Problem Management and also change and configuration on

ICM scripts, managing CVP Servers, IP IVRs.
 Management of UCCE 7.1
 Deployment and management of UCCX 5.0.1
 Deployment and management of CME 4.X
 Deployment and management of Cisco Unity 4.X
 Deployment and management of CUE 3.X
 Configuration of call signaling protocols on Voice Gateways-H.323, MGCP.
  Configuring call manager User Features and Services.
 Configuration of Cisco Routers - Platform: 2800, 3725, 2600

 Deployment of Cisco IP Phones series 79xx

 Configuration of BAT
 Configuration of SRST
 Configuration of Media resources
 Configuration of Extension Mobility
 Designing and configuring Cisco Unity Auto Attendant and Call Handlers.
 Configuration of Routing protocols- RIP,EIGRP,OSPF
 Configuration of Catalyst Switches.
 Configuration of VLAN, VTP,STP
 QoS Tools.
 ISDN Configuration and troubleshooting.
 Configuring and troubleshooting FX-S, FX-O
,E&M,T1(CCS,CAS),E1(CCS,CAS) Interfaces
 Class of Service using Partitions and CSS

TECHNICAL SKILLS:

 Call Manager 4.x,5.x,6.x,7.x

 Cisco IPCC( ICM, IP IVR, CVP, Peripheral Gateways)
 UCCX 5.X and 7.X
 Cisco Call Manager Express 4.x
 Unity Server 4.x
 Time of day routing
 Configuration of Dial Peers, Trunks, Route Patterns etc.CAC Mechanisms
 QoS tools
 Cisco GWs 28xx,36xx,26xx,17xx
  Call Control Protocols MGCP,H.323
 Switches for Data and voice VLAN

PROFESSIONAL EXPERIENCE

HCL COMNET, NOIDA ( From NOV 2008 – Till Date )

Specialist Networks Voice , HCL Comnet, Noida

Project: Cisco ROS

Track: IPT / IPCC Incident and Problem Management

Responsibilities:

1. Troubleshoot Work Tickets related to IPT / IPCC Incident and problem

Management and resolve them as per assigned priority.
2. Incident and Problem Management and also change and configuration on
ICM scripts, managing CVP Servers, Cisco Unified Communication
Managers, Voice Gateways. Cisco Unity ,CME and CUE
3. Working for Cisco as part of CROS team catering global customers like
Procter & Gamble,Verizon, deutsche bank, Barclays, AT&T, SAP, GE,
Baxter, Bank of America, Coca Cola, Sears.
4. Implementing Cisco ICM Call Routing Script
5. Maintenance of WAN Network for customers ensuring proper QOS settings
.
6. Coordinating with Cisco TAC for escalated issue and performing
troubleshooting with TAC engineers.
7. Responsible for maintaining all the SLA’s with operations
8. Coordinating the outsourcing agencies, vendors and various dept.
9. To work as a team and help others if anybody is stuck with any issue.

GLOBAL NETWORK SOLUTIONS, BANGALORE( From Jul 2006 –Nov 2008)

GNS is a Singapore based organization providing Network solutions, testing,
and
technical support on CISCO VOIP Networks for various corporate.

Responsibilities:
1. Implementation and management of Client’s VoIP network.
2. Includes managing/ troubleshooting of CUCM , Voice gateways, Cisco
Switches, Unity, CME and CUE.
3. Configuring of VLAN, STP and VTP etc.
4. Customer Wan Link management.
EDUCATIONAL QUALIFICATIONS:

 B-tech in Electronics and Communication from Govt Engineering College

,Trivandrum, Kerala University
 Pre-Degree from Calicut University

CERTIFICATIONS:

 Cisco Certified Voice Professional (CCVP Cisco ID CSCO11350725).

 Cisco Certified Network Administrator (CCNA).

HIGHLIGHTS:

 Good analytical, problem solving, communicational and interpersonal skills.

 Ability to learn new technologies quickly.
 Believe in Teamwork.
 Productive working relationship with Clients and Staffs.
 Ability to adapt to new surroundings.

PERSONAL DETAILS:
Date of Birth: 25th May 1982
Nationality: Indian
Sex: Male
Marital Status: Single
Passport No: G5231601
Cisco ID: CSCO11350725
DECLARATION:

I hereby acknowledge that the above given information are true to the
best of my knowledge and belief.

Place: Noida SHAFEEK.M

Date: 12/10/09