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A Journey of

Continuous Caring
The butterfly on the front cover symbolises the transformation
that KPJ has undergone in its colourful and exciting corporate
journey. A butterfly does not begin as such, but must evolve
and transform in order to reach its true potential.
Like the butterfly, KPJ has gone through various phases on its
transformational journey. From the formative stage,
strengthening stage to consolidation phase and now the
transformation stage, KPJ is transforming into a regional
leader in healthcare management and services.
A butterfly continuously journeys from flower to flower, and
KPJ journeys from location to location, and strength to
strength. Along the journey, it creates a legacy of warmth and
caring, wellness and healing. KPJ has taken the journey from
Johor to Kuala Lumpur to Ipoh, on to other states of Malaysia
and further and beyond, to the other parts of the world.
Along the way, KPJ has established its hospitals with similar
commitment, providing the best of healthcare services. All
these are the result of the Journey of Continuous Caring taken
by its committed team made up of professional managers,
doctors, nurses, support staff and stakeholders in line with its
Vision and Mission.
A Journey of
Continuous Caring
The butterfly on the front cover symbolises the transformation
that KPJ has undergone in its colourful and exciting corporate
journey. A butterfly does not begin as such, but must evolve
and transform in order to reach its true potential.
Like the butterfly, KPJ has gone through various phases on its
transformational journey. From the formative stage,
strengthening stage to consolidation phase and now the
transformation stage, KPJ is transforming into a regional
leader in healthcare management and services.
A butterfly continuously journeys from flower to flower, and
KPJ journeys from location to location, and strength to
strength. Along the journey, it creates a legacy of warmth and
caring, wellness and healing. KPJ has taken the journey from
Johor to Kuala Lumpur to Ipoh, on to other states of Malaysia
and further and beyond, to the other parts of the world.
Along the way, KPJ has established its hospitals with similar
commitment, providing the best of healthcare services. All
these are the result of the Journey of Continuous Caring taken
by its committed team made up of professional managers,
doctors, nurses, support staff and stakeholders in line with its
Vision and Mission.
KPJ CARES
For the last 27 years, KPJ has remained as an organisation with a
heart touching the lives of many people.
Embracing Corporate Responsibility (CR) throughout KPJs business
has been the hallmark of its services. Professional managers,
doctors, nurses, support staff and stakeholders have moved beyond
merely giving medical services towards striving for greater visibility
and prominence in compassion through strong community outreach
programmes based on the spirit of
Continuous Sharing and Caring
E
nsuring the GROWTH AND STRENGTH of KPJ over the years through
creative and innovative strategies has enabled the organisation to move
forward in DRIVING STANDARDS AND CONTINUOUS INNOVATION and in
DEVELOPING THE COMMUNITY as KPJs contribution towards the well-being
of society. DEVELOPING THE GROUPS OWN HUMAN CAPITAL STRENGTH
allows KPJ to be the best in all it does, particularly in CARING FOR HEALTH,
SAFETY AND THE ENVIRONMENT. With its unwavering commitment, KPJ is
known for INSPIRING TRUST AND ACCOUNTABILITY and standing rm on
the principles of BUSINESS JIHAD:
Integrity
Uprightness
Community Spirit
The Groups JIHAD is the adherence to the RIGHT CONDUCT AND ETHICS
to achieve BUSINESS EXCELLENCE. At the same time, KPJ remains focussed on:
KPJs CORPORATE VISION
The Preferred Provider in Healthcare Services
KPJs CORPORATE MISSION
Delivering Quality Healthcare Services to our Customers
As KPJ continuously strives to achieve the Vision and carrying out the Mission,
it will also continue to build on its CORE VALUES:
Ensuring SAFETY
Delivering service with COURTESY
Performing the duties with INTEGRITY
Exercising PROFESSIONALISM at all times
Striving for CONTINUOUS IMPROVEMENT
3 Vision/Mission/Core Values
5 Corporate Prole
6 Corporate Information
10 Corporate Structure
11 Key Performance Statistics
12 At the Helm of the KPJ Group
13 Board of Directors
14 Directors Prole
22 Statement to Shareholders
32 Making It Happen A Strong Management Team
38 Realising Operational Excellence
39 Growth and Strength
41 Driving Standards and Continuous Innovation
44 Developing the Community
46 Developing KPJs Own Human Capital Strength
48 Caring for Health,
Safety and the Environment
50 Events & Happenings of
KPJ Hospitals
54 Inspiring Trust and Accountability
55 Statement on Corporate Governance
61 Statement on Internal Control
65 Audit Committee Report
68 Medical Advisory Committee Report
73 Hospital Medical Directors
74 Announcements to Bursa Malaysia
76 Financial Statements
142 Shareholdings Statistics
144 Compliance Information
146 List of Properties
148 Notice of Annual General Meeting
151 Statement Accompanying Notice of
Annual General Meeting
153 Proxy Form
155 Media and Communications
Contents
5
Annual Report 2008
Corporate Profile
KPJ Healthcare Berhad (KPJ) is the healthcare division of Johor
Corporation (JCorp) and a leader in Malaysias challenging
healthcare service industry.
Since the establishment of its rst hospital in 1981, KPJ has
grown from strength to strength and currently has 42 subsidiary
and associate companies, which principally provide medical
and specialist healthcare services, making it one of Malaysias
largest healthcare enterprises. Its portfolio of businesses
includes hospital management, healthcare technical
services, hospital development and commissioning, nursing,
health sciences and continuous professional healthcare
education, pathology services and central procurement.
KPJ is the rst homegrown healthcare group in Malaysia
listed on the Main Board of Bursa Malaysia on
29 November 1994. With more than RM1.1 billion in assets
and shareholders funds in excess of RM508.9 million, KPJ is
now one of the leading and largest listed private healthcare
providers in the country with paid up capital of RM207.8
million.
Standing rmly behind its corporate vision, The Preferred
Provider in Healthcare Services, KPJ since its establishment,
continuously seeks new opportunities to ensure a
commendable performance. KPJs achievements are largely
the result of its rm corporate philosophy which inspires
excellence, encourages individual initiative and
teamwork, harnesses strategic synergy and instills high
integrity and entrepreneurial spirit to be in the forefront
of national and international healthcare delivery and
development.
This is further strengthened through the corporate mission,
which is to Deliver Quality Healthcare Services to Our
Customers, in line with its ve core values: Safety,
Courtesy, Integrity, Professionalism and Continuous
Improvement.
KPJ is committed to its customers to deliver quality care
with unsurpassed service provided by a professional team of
specialists and support staff using state-of-the-art technology.
KPJ is anchored by a pool of expert clinical professionals
and experienced healthcare managers, giving KPJ a strong
position within the healthcare industry.
KPJs extensive network now includes 25 private specialist
hospitals consisting of 19 in Malaysia, 3 in Indonesia,
1 in Bangladesh and 2 in Saudi Arabia. KPJ, with its rm
foundation, more than 27 years experience and strong
dedication and commitment is poised to greet the challenges
of the globalised market.
Leading and
Delivering the Best
in Healthcare
KPJ Healthcare Berhad (Company No. 247079 M)
6
Corporate Information
REGISTERED OFFICE
Level 2, Persada Johor International Convention Centre
Jalan Abdullah Ibrahim,
80000 Johor Bahru, Johor.
Tel : (607) 219 2692
Fax : (607) 223 3175
Email : pdnjohor@jcorp.com.my
CORPORATE OFFICE
7, Persiaran Titiwangsa 3,
53200 Kuala Lumpur,
Wilayah Persekutuan.
Tel : (603) 4022 6222
Fax : (603) 4022 7237
Email : kpj@kpjhealth.com.my
COMPANY SECRETARIES
* Salmah Abd Wahab (LS 02140)
* Idham Jihadi Abu Bakar ACIS (MAICSA 7007381)
REGISTRAR
PRO CORPORATE MANAGEMENT
SERVICES SDN BHD
Suite 2, 17th Floor, KOMTAR,
Jalan Wong Ah Fook,
80000 Johor Bahru,
Johor Darul Takzim.
Postal Address : KB No 735, 80990
Johor Bahru, Johor
Tel : (607) 222 5044 / 222 4044
Fax : (607) 222 3044
AUDITOR
PRICEWATERHOUSECOOPERS
Level 10, 1 Sentral, Jalan Travers,
Kuala Lumpur Sentral,
P.O. Box 10192,
50706 Kuala Lumpur,
Wilayah Persekutuan.
PRINCIPAL BANKERS
MALAYAN BANKING BERHAD
343, Jalan Pahang, Setapak,
53300 Kuala Lumpur,
Wilayah Persekutuan.
CIMB BANK BERHAD
Ground Floor, No 338, Bangunan AMAL,
Jalan Tuanku Abdul Rahman,
50100 Kuala Lumpur,
Wilayah Persekutuan.
HSBC BANK MALAYSIA BERHAD
No. 2, Lebuh Ampang,
P.O.Box 10244,
50912 Kuala Lumpur,
Wilayah Persekutuan.
STOCK EXCHANGE LISTING
BURSA MALAYSIA SECURITIES BERHAD
Main Board
(Since 29 November 1994)
Annual Report 2008
KPJs Strong Network of Hospitals
HEAD OFFICE
KPJ HEALTHCARE BERHAD
7, Persiaran Titiwangsa 3, 53200 Kuala Lumpur.
Tel : (603) 4022 6222
Fax : (603) 4022 7237/4024 4812
Email : kpj@kpjhealth.com.my
Website : www.kpjhealth.com.my
MALAYSIA
ACCREDITED HOSPITALS BY
MALAYSIAN SOCIETY FOR
QUALITY IN HEALTH (MSQH)
KPJ JOHOR SPECIALIST HOSPITAL
39-B, Jalan Abdul Samad,
80100 Johor Bahru, Johor.
Tel : (607) 225 3000
Fax : (607) 224 8213
Email : jsh@jsh.kpjhealth.com.my
KPJ DAMANSARA SPECIALIST HOSPITAL
119, Jalan SS 20/10, Damansara Utama,
47400 Petaling Jaya, Selangor.
Tel : (603) 7722 2692
Fax : (603) 7722 2617
Email : dsh@dsh.kpjhealth.com.my
KPJ IPOH SPECIALIST HOSPITAL
26, Jalan Raja Dihilir, 30350 Ipoh, Perak.
Tel : (605) 241 8777
Fax : (605) 254 1388
Email : ish@ish.kpjhealth.com.my
KPJ SELANGOR SPECIALIST HOSPITAL
Lot 1, Jalan Singa 20/1, Section 20,
40300 Shah Alam, Selangor.
Tel : (603) 5543 1111
Fax : (603) 5543 1722/2222
Email : kpjselangor@kpjselangor.
kpjhealth.com.my
KPJ AMPANG PUTERI SPECIALIST HOSPITAL
1, Jalan Mamanda 9, Taman Dato Ahmad Razali,
68000 Ampang, Selangor.
Tel : (603) 4270 2500
Fax : (603) 4270 2443
Email : apsh@apsh.kpjhealth.com.my
KPJ Healthcare Berhad (Company No. 247079 M)
8
MALAYSIA
Corporate Information
KUANTAN SPECIALIST HOSPITAL
51, Jalan Alor Akar, Taman Kuantan,
25250 Kuantan, Pahang.
Tel : (609) 567 8588
Fax : (609) 567 8098
Email : ksh@ksh.kpjhealth.com.my
KUCHING SPECIALIST HOSPITAL
Lot 10420, Block 11, Tabuan Stutong
Commercial Centre, Jalan Setia Raja,
93350 Kuching, Sarawak.
Tel : (6082) 365 777
Fax : (6082) 364 666
Email : kcsh@kcsh.kpjhealth.com.my
TAWAKAL HOSPITAL
202-A, Jalan Pahang, 53000
Kuala Lumpur, Wilayah Persekutuan.
Tel : (603) 4023 3599
Fax : (603) 4022 8063
Email : tawakal@tawakal.kpjhealth.com.my
TAIPING MEDICAL CENTRE
45-49, Jalan Medan Taiping 2,
Medan Taiping, 34000 Taiping, Perak.
Tel : (605) 807 1049/ 807 1971
Fax : (605) 806 3713
Email: tmc@tmc.kpjhealth.com.my
KEDAH MEDICAL CENTRE
Pumpong, 05250 Alor Setar, Kedah.
Tel : (604) 730 8878
Fax : (604) 733 2869
Email : kmc@kedahmedical.com.my
SENTOSA MEDICAL CENTRE
No.36, Jalan Chemur, Kompleks Damai,
50400 Kuala Lumpur.
Tel : (603) 4043 7166
Fax : (603) 4043 7761
Email : sentosa@sentosa.kpjhealth.com.my
PUTERI SPECIALIST HOSPITAL
33, Jalan Tun Abdul Razak (Susur 5),
80000 Johor Bahru, Johor.
Tel : (607) 225 3222
Fax : (607) 223 8833
Email : psh@psh.kpjhealth.com.my
SEREMBAN SPECIALIST HOSPITAL
Lot 6219 & 6220, Jalan Toman 1,
Kemayan Square, 70200 Seremban,
Negeri Sembilan.
Tel : (606) 767 7800
Fax : (606) 767 5900
Email : ssh@ssh.kpjhealth.com.my
PERDANA SPECIALIST HOSPITAL
Lot PT 37 & 600, Seksyen 14,
Jalan Bayam, 15200 Kota Bharu, Kelantan.
Tel : (609) 745 8000
Fax : (609) 747 2877
Email : perdana@perdana.kpjhealth.com.my
KPJ KAJANG SPECIALIST HOSPITAL
Jalan Cheras, 43000 Kajang, Selangor.
Tel : (603) 8769 2999
Fax : (603) 8769 2808
Email : kpjkajang@kpjkajang.kpjhealth.com.my
BUKIT MERTAJAM SPECIALIST HOSPITAL
565, Jalan Sungai Rambai, 14000
Bukit Mertajam, Seberang Perai,Pulau Pinang.
Tel : (604) 538 7577
Fax : (604) 538 7620
Email : bmsh@bmsh.kpjhealth.com.my
DAMAI SPECIALIST HOSPITAL
DSC Building, Lorong Pokok Tepus 1,Off
Jalan Damai, 88300 Kota Kinabalu, Sabah.
Tel : (6088) 222 922
Fax : (6088) 243 540 / 237 923
Email : dsc@dsc.kpjhealth.com.my
Annual Report 2008
9
INTERNATIONAL HOSPITALS
HEALTHCARE RELATED COMPANIES
KPJ INTERNATIONAL COLLEGE OF
NURSING AND HEALTH SCIENCES
Lot PT 17010, Persiaran Seriemas, Kota
Seriemas, 71800 Nilai, Negeri Sembilan.
Tel : (606) 794 2629
Fax : (606) 794 2662
Email: pnc@kpjic.edu.my
Website : www.kpjic.edu.my
LABLINK (M) SDN BHD
Suite 1, 3rd Floor, Bangunan PharmaCARE,
Lot 129, Jalan Pahang Barat,
53000 Kuala Lumpur.
Tel : (603) 4023 4588
Fax : (603) 4023 4298
PHARMASERV ALLIANCES SDN BHD
No. 22 & 24, Jalan 225, Section 51A,
Petaling Jaya, Selangor.
Tel : (603) 7876 2692
Fax : (603) 7874 4151
TERAJU FARMA SDN BHD
Level 1, No. 22, Jalan 225, Section 51A,
46100 Petaling Jaya, Selangor.
Tel : (603) 7874 4212
Fax : (603) 7874 4126
FABRiCARE LAUNDRY SDN BHD
No.11A, Jalan Petaling,
Kawasan Perindustrian Dato Onn,
Larkin, 80350 Johor Bahru, Johor.
Tel : (607) 232 7231/3
Fax : (607) 232 7235
HEALTHCARE TECHNICAL
SERVICES SDN BHD
Suite 1, Mezzanine Floor,
Bangunan PharmaCARE,
Lot 129, Jalan Pahang Barat,
53000 Kuala Lumpur.
Tel : (603) 4021 2331
Fax : (603) 4021 2337
PUSAT PAKAR KLUANG UTAMA
No. 1, Susur 1, Jalan Besar,
86000 Kluang, Johor
Tel : (607) 771 8999
Fax : (607) 772 8999
Email: utamaklu@streamyx.com
JEDDAH CLINIC HOSPITAL
Al-Kandara, Airport Street,
P.O. Box 115, Jeddah 21411,
Kingdom of Saudi Arabia.
Tel : (966) 2631 3131
Fax : (966) 2632 3142
Email : njc@njchospital.com
HOSPITAL PENAWAR
17 & 18, Pusat Perniagaan Pasir Gudang,
81700 Pasir Gudang, Johor.
Tel : (607) 252 1800
Fax : (607) 251 8199
Email : hospen@hospitalpenawar.com
UNITED HOSPITAL LIMITED
Plot 15, Road 71, Gulshan,
Dhaka 1212, Bangladesh.
Tel : (8802) 883 6000
Fax : (8802) 883 6446
Email : info@united.com
Website : www.uhlbd.com
RS SELASIH
Jalan Khatib Sulaiman, No.72 Padang,
25317 Indonesia.
Tel : (62751) 51405
Fax : (62751) 51395
Email : rsselasih@yahoo.com
NEW JEDDAH CLINIC HOSPITAL
Madinah Road, Palasteen Square,
P.O. Box 7692, Jeddah 21472,
Kingdom of Saudi Arabia.
Tel : (966) 2667 5000
Fax : (966) 2669 5541
Email : njc@njchospital.com
RS BUMI SERPONG DAMAI
Jalan Letnan Sutopo Kav Kom 111A,
No. 1, Bumi Serpong Damai, Serpong
Tangerang, 15321, Indonesia.
Tel : (6221) 537 8263
Fax : (6221) 537 8131
RS MEDIKA PERMATA HIJAU
Jalan Raya Kebayoran Lama 64,
11560 Jakarta Barat, Indonesia.
Tel : (6221) 534 7411
Fax : (6221) 530 5291
Email : rsmph@rad.net.id
KPJ Healthcare Berhad (Company No. 247079 M)
10
Johor Specialist
Hospital Sdn Bhd
(KPJ Johor Specialist
Hospital)
Kumpulan
Perubatan (Johor)
Sdn Bhd
100%
Puteri Specialist Hospital
(Johor) Sdn Bhd
(Puteri Specialist
Hospital)
100%
Ipoh Specialist
Hospital Sdn Bhd
(KPJ Ipoh Specialist
Hospital)
98%
Al-'Aqar
KPJ REIT
49%
100%
Tawakal
Holdings
Sdn Bhd
Pusat
Pakar
Tawakal
Sdn Bhd
(Tawakal
Hospital)
100% 100%
Ampang Puteri Specialist
Hospital Sdn Bhd
(KPJ Ampang Puteri
Specialist Hospital)
100%
Damansara Specialist
Hospital Sdn Bhd
(KPJ Damansara
Specialist Hospital)
100%
Seremban Specialist
Hospital Sdn Bhd
(Seremban
Specialist Hospital)
72%
RenalCare
Perubatan (M) Sdn Bhd
Sentosa Medical
Centre Sdn Bhd
(Sentosa Medical
Centre, Kuala Lumpur)
100%
Renal-Link
Sentosa Sdn Bhd
100%
100%
Medical
Supplies
(Sarawak)
Sdn Bhd
75%
FP Marketing
(S) Pte Ltd
100%
Kuantan Specialist
Hospital Sdn Bhd
(Kuantan Specialist Hospital)
77%
Perdana Specialist
Hospital Sdn Bhd
(Perdana Specialist
Hospital, Kota Bharu)
61%
Bukit Mertajam
Specialist Hospital Sdn Bhd
(Bukit Mertajam
Specialist Hospital)
70%
Kedah Medical
Centre Sdn Bhd
(Kedah Medical Centre)
46%
FABRiCARE
Laundry Sdn Bhd
90%
Lablink (M) Sdn Bhd 84%
Puteri Nursing
College Sdn Bhd
(KPJ International
College of Nursing
and Health Sciences)
100%
PharmaCARE Sdn Bhd
100%
Teraju Farma Sdn Bhd
75%
Pharmaserv Alliances
Sdn Bhd
100%
Healthcare Technical
Services Sdn Bhd
30%
PT Khasanah Putra
Jakarta Medica
(Rumah Sakit Medika Bumi
Serpong Damai, Jakarta)
75%
Hospital Penawar
Sdn Bhd
(Hospital Penawar,
Pasir Gudang)
30%
Kota Kinabalu Specialist
Hospital Sdn Bhd
(Damai Specialist
Hospital)
95%
Kuching Specialist
Hospital Sdn Bhd
(Kuching Specialist
Hospital)
70%
Selangor Specialist
Hospital Sdn Bhd
(KPJ Selangor Specialist
Hospital)
Hospital Pusrawi
SMC Sdn Bhd
51%
60%
100%
Kajang Specialist
Hospital Sdn Bhd
(KPJ Kajang
Specialist Hospital)
100%
Prai Specialist
Hospital Sdn Bhd
(KPJ Penang
Specialist Hospital)
100%
Taiping Medical
Centre Sdn Bhd
(Taiping Medical Centre)
100%
Pusat Pakar Kluang
Utama Sdn Bhd
(Pusat Pakar Kluang Utama)
Corporate Structure
Annual Report 2008
11
Key Performance Statistics
Year
No. of Hospitals in Malaysia
Outpatients
Inpatients
Turnover (RM000)
Profit Before Taxation (RM000)
Net Profit Attributable to
Equity Holders (RM000)
Earnings per Share (sen)
Dividend Rate (%)
Share Capital (RM000)
Shareholders Fund (RM000)
Net Tangible Assets (RM000)
Economic Value Added (RM Million)
2004
13
1,078,933
108,898
583,397
40,646
31,836
15.84
7
201,010
359,270
291,248
4.2
2005
15
1,162,585
117,539
659,643
42,301
32,657
16.25
11
201,050
410,292
343,536
5.6
2006
17
1,556,172
158,412
831,455
60,060
40,962
20.30
14
203,999
442,590
342,068
9.1
2007
17
1,733,500
179,227
1,108,024
85,255
74,237
36.02
20
207,745
508,828
398,877
23.4
2008
19
1,956,303
196,291
1,267,305
114,052
85,644
41.41
38
209,461
581,041
470,797
43.2
KPJ Healthcare Berhad (Company No. 247079 M)
12
At the Helm of the KPJ Group
CHAIRMAN
Tan Sri Dato Muhammad Ali Hashim
MANAGING DIRECTOR
Datin Paduka Siti Sadiah Sheikh Bakir
1
1
2
2
3
7 5
10
9 6
8
4
11
Annual Report 2008
13
At the Helm of the KPJ Group
Board of Directors
CHAIRMAN
Tan Sri Dato Muhammad Ali Hashim
MANAGING DIRECTOR
Datin Paduka Siti Sadiah Sheikh Bakir
BOARD MEMBERS
Tan Sri Datuk Arshad Ayub
Independent Non-Executive Director
Tan Sri Dato Dr
Abu Bakar Suleiman
Independent Non-Executive Director
Datuk Azzat Kamaludin
Independent Non-Executive Director
Datuk Dr Hussein Awang
Independent Non-Executive Director
Zainah Mustafa
Independent Non-Executive Director
Ahamad Mohamad
Non-Independent Non-Executive Director
Kamaruzzaman Abu Kassim
Non-Independent Non-Executive Director
(Resigned on 1 January 2009)
Dr Kok Chin Leong
Independent Non-Executive Director
Dr Yoong Fook Ngian
Independent Non-Executive Director
Rozan Mohd Saat
(not in picture)
Non-Independent Non-Executive Director
(Appointed on 1 January 2009)
3
9
4
10
5
11
6
7
8
KPJ Healthcare Berhad (Company No. 247079 M)
14
TAN SRI DATO MUHAMMAD ALI HASHIM
Aged 62, Tan Sri Dato Muhammad Ali Hashim was
appointed as the Non-Independent Non-Executive Chairman
of KPJ Healthcare Berhad (KPJ) since 15 September 1993.
Tan Sri is the President and CEO of Johor Corporation
(JCorp), the ultimate holding corporation of KPJ, and has held
that position since January 1982.
He graduated from the University of Malaya with a Bachelor
of Economics (Honors) Degree in 1969 and participated in
the Senior Executive Programme, Stanford University, United
States of America in 1985. Tan Sri was conferred the
Honorary Doctorate of Management by Universiti Teknologi
Malaysia on 19 August, 2000; Honorary Doctorate in
Entrepreneurship by Universiti Teknologi MARA (UiTM) on
24 May 2007; and Honorary Doctorate in Technology
Management by Universiti Tun Hussein Onn Malaysia
(UTHM) on 2 September 2007.
Tan Sris tenacity, business acumen and entrepreneurial
leadership had enabled JCorp to grow into one of
Malaysias leading conglomerates with more than 250
companies, 8 of which are listed on Bursa Malaysia
and another on the London Stock Exchange. Market
capitalisation of JCorps portion of PLC shares stood at
RM3.7 billion at end of 2008. This highly diversied
Group offers meaningful career opportunities to more than
50,000 employees.
As President and CEO of JCorp Group, Tan Sri had also
successfully steered the Group through extreme business
challenges, especially when the JCorp Group was hard
hit by the 1997 Asian Financial Crisis. In 2006 2007,
JCorp, through Kulim (Malaysia) Berhad had also successfully
acquired two PLCs namely QSR Brands Bhd and KFC
Holdings (Malaysia) Bhd, overcoming a protracted hostile
challenge. This had led to the exercise becoming one of
Malaysias landmark corporate acquisitions.
JCorp, has also successfully managed Malaysias one
and only market-driven local authority, namely the Pasir
Gudang Local Authority (PGLA) now known as Pasir Gudang
Municipal Council (PGMC), with Tan Sri Ali as President with
mayorial responsibilities from January 1982 up to July 2008.
At the Helm of the KPJ Group
JCorp was the single most important agency responsible for
Pasir Gudangs development into one of Malaysias vibrant
and dynamic industrial townships. PGMC made history by
becoming the rst business-driven local authority in Malaysia
to issue a Mudharabah Bond rated triple A by Rating
Agency Malaysia Berhad.
Tan Sri is the Chairman of Kulim (Malaysia) Berhad, QSR
Brands Bhd, KFC Holdings (Malaysia) Bhd, Sindora Berhad,
Johor Land Berhad and Damansara Realty Berhad, which
are JCorps subsidiaries listed on the Main Board of the Bursa
Malaysia. Tan Sri is also active as a Council Member of
Malaysian Industrial Development Authority (MIDA), President
of the Malaysian Kite Council, President of Malaysian Yachting
Association, Vice President of the Malaysian Islamic Chamber
of Commerce (MICC), Chairman of the MICC Corporate
Bureau, and Chairman of Kumpulan Waqaf An-Nur Berhad,
an Islamic endowment institution that spearheads JCorp
Groups Corporate Responsibility programmes, including the
unique Corporate Waqaf Concept initiated by JCorp.
Other than as disclosed, Tan Sri does not have any family
relationship with any director and/or major shareholder of
the Company. He has no personal interest in any business
arrangement involving KPJ Healthcare Berhad. He has not
been convicted for any offence within the past 10 years and
has attended all four (4) Board of Directors Meetings of the
Company in the nancial year ended 31 December 2008.
Annual Report 2008
Directors Profile
Aged 57, Datin Paduka Siti Sadiah is the Managing
Director of KPJ Healthcare Berhad (KPJ) since 1 March 1993.
She graduated with a Bachelor in Economics degree from
the University of Malaya in 1974, and holds an MBA from
Henley Management College, London, United Kingdom.
Her career with JCorp commenced in 1974 and she
has been directly involved in JCorps Healthcare Division
since 1978. Datin Paduka was appointed as the Chief
Executive of Kumpulan Perubatan (Johor) Sdn Bhd (KPJSB),
the holding company of KPJ, in 1989 and held the post
until the listing of KPJ.
Datin Paduka currently serves as the Chairman of various
hospitals in the KPJ Group. She also is the Chairman of Willis
(Malaysia) Sdn Bhd, and a Director of Kulim (Malaysia)
Berhad, Damansara REIT Managers Sdn Berhad, Puteri
Hotels Sdn Bhd and Kumpulan Waqaf An-Nur Berhad, all of
which are companies within the JCorp Group.
Committed to promoting excellence in healthcare, Datin
Paduka is the President of the Malaysian Society for Quality
in Health (MSQH), elected since its inception in 1997 until today.
Datin Paduka is a Board member
of MATRADE since 1999,
a member of the Malaysia
Productivity Corporations
(MPC) Consultative
Panel on Healthcare
since 2001, and
a member of the
National Patient
Safety Council,
Ministry of Health
since 2003.
Datin Paduka
is an elected
Independent Director
of Bursa Malaysia since 2004.
Other than as disclosed, Datin Paduka does not have
any family relationships with any director and/or major
shareholder of the Company. She has no personal
interest in the business arrangement involving KPJ. She has
not been convicted for any offence within the past 10
years, and has attended all four (4) Board of Directors
Meetings of the Company in the nancial year ended
31 December 2008.
DATIN PADUKA SITI SADIAH
SHEIKH BAKIR
15
ZAINAH MUSTAFA
Aged 55, Puan Zainah has served as a Director of KPJ
since 21 February 1994 and is also a member of the
KPJ Audit Committee. She has been an Independent Non-
Executive Director since 1 December 2004. She also sits
on the board of four other companies in the JCorp Group of
Companies namely Damansara Realty Berhad, Puteri Hotels
Sdn Bhd, Damansara REIT Managers Sdn Berhad and Al-
`Aqar Capital Sdn Bhd.
She started her career as an Assistant Senior Auditor in
Perbadanan Nasional Berhad in 1977 after graduating
from Institut Teknologi MARA (presently UiTM). She obtained
her Association of Chartered Certied Accountants (ACCA)
United Kingdom in 1976. She joined JCorp in October
1978 and rose through the ranks to become the Group Chief
Financial Ofcer before retiring on 31 October 2002.
Other than as disclosed, she does
not have any family relationship
with any director and/or major
shareholder of the Company. She has
no personal interest in any business
arrangement involving KPJ.
She has not been convicted
for any offence, and has
attended all four (4) Board
of Directors Meetings of
the Company in the
nancial year ended
31 December 2008.
KPJ Healthcare Berhad (Company No. 247079 M)
At the Helm of the KPJ Group
TAN SRI DATUK
ARSHAD AYUB
Aged 81, Tan Sri Datuk Arshad
Ayub was appointed to
the Board of KPJ on
1 September 1994.
He is currently an
Independent Non-
Executive Director
and Chairman
of the Audit
Committee of KPJ.
Tan Sri graduated with a Diploma in Agriculture in 1954
from Serdang Agricultural College, Selangor and with a
Bachelor of Science (Honours) in Economics and Statistics
in 1958 from University College of Wales Aberystwyth,
United Kingdom. He graduated with a post graduate
Diploma in Business Administration IMEDE now IMD
Lausanne, Switzerland.
He has had a distinguished career in the Malaysian Civil
Service, serving as Deputy Governor of Bank Negara
Malaysia (1975 1977), Deputy Director General
in the Economics Planning Unit of the Prime Ministers
Department (1977 1978) and as Secretary General
in the Ministry of Primary Industries (1978), Ministry of
TAN SRI DATO DR ABU BAKAR
SULEIMAN
Aged 65, Tan Sri Dato Dr Abu Bakar Suleiman was
appointed to the Board of KPJ on 15 March 2001. He
is currently an Independent Non-Executive Director of KPJ.
He also sits on the Board of CCM Duopharma Biotech
Berhad and Chemical Corporation of Malaysia Berhad.
A medical practitioner by profession, he obtained
his Bachelor of Medicine and Bachelor of Surgery from
Monash University, Australia in 1968 and a Master
of Medicine from University of Singapore in 1974.
He is a member of Royal Australasian College of
Agriculture (1979 1981) and Ministry of Land and
Regional Development (1981 1983).
He also holds Directorship in Kulim (Malaysia) Berhad,
Sindora Berhad, LBI Capital Berhad, Audrey International (M)
Berhad, Tomypak Holdings Berhad, Top Glove Corporation
Berhad, and Malayan Flour Mills Berhad. Tan Sri is the
Chairman and/or Director of several other non-listed
companies including Bata Sdn Bhd, CSR Building Materials
Sdn Bhd, Pelaburan Johor Berhad, Bistari Johor Berhad, PFM
Capital Holdings Sdn Bhd and Chairman of AmanahRaya
JMF Asset Management Sdn Bhd.
He is presently the President of the Malaysian Rubber
Products Manufacturers Association (MRPMA) and
Chairman of Malaysian Rubber Export Promotion Council
(MREPC). He is a member of the Co-operative College
Council and Chairman of the Board of Directors of
University of Malaya.
Other than as disclosed, he does not have any
family relationship with any director and/or major
shareholder of the Company. He has no personal
interest in any business arrangement involving KPJ.
Tan Sri has not been convicted for any offence,
and has attended all four (4) Board of Directors
Meetings of the Company in the nancial year ended
31 December 2008.
16
Annual Report 2008
17
Directors Profile
DATUK DR HUSSEIN AWANG
Aged 68, Datuk Dr Hussein Awang was appointed to the
Board of KPJ on 21 February 1994 and was appointed as a
member of the Audit Committee on 12 December 2005.
He received his Bachelor of Medicine and Bachelor of
Surgery (MBBS) in 1964 from University of Melbourne,
Australia. He was made a Fellow of the Australasian
College of Surgeons in 1972. He was the Senior Consultant
Urological Surgeon and Head of Department of Urology,
General Hospital, Kuala Lumpur from 1976 to 1984.
He was also the Honorary Professor of Surgery (Urology)
Department of Surgery, Universiti Kebangsaan Malaysia,
Selangor, from 1978 to May 1984. Datuk is a Foundation
Fellow of the Academy of Science Malaysia.
He is presently the Consultant Urological Surgeon and
Medical Director at Hospital Tawakal, a position he has held
since May 1984.
His directorship in other public listed companies includes
Hong Leong Bank Berhad and Tasek Corporation Berhad.
Physicians, and an honorary fellow of the American
College of Physicians.
He began his career as a Medical Ofcer with the
Ministry of Health in 1969 and subsequently completed
training in Internal Medicine before he became a
Consultant Physician with the Department of Nephrology
of Hospital Kuala Lumpur.
In 1975, he served as visiting fellow to the Division
of Nephrology of Georgetown University Hospital,
Washington DC as well as Prince Henrys Hospital of
Melbourne, Australia. In 1976, he returned to be the
Consultant Nephrologist and Head of Department of
Nephrology of Hospital Kuala Lumpur. In 1987, he held
the position of Director of Medical Services of Ministry of
Health and became Deputy Director General of Health
in 1989 before rising to the rank of Director General of
Health of the Ministry in 1991 to 2001. He attended the
advanced management course in Harvard Business School
in 1991. Upon his ofcial retirement, he was appointed
as the President of the International Medical University.
He is President of the Malaysian Health Informatics
As s oci at i on, Pr es i dent of Nat i onal Ki dney
Foundat i on, Chai rman of t he Consul t at i ve Panel
on Heal thcare, Mal aysia Productivity Corporation
(MPC), Chairman of the Ministry of Health Committee
on L i vi ng Unr el at ed Donor Tr anspl ant at i on, a
Member of t he Nat i onal Heal t h Wel f are Fund,
a Commit t ee Member of t he Mal aysia- I ndonesia
Business Council and a past President of the Association
of Private Hospitals.
He is also currently the Chairman of the Medical
Advisory Committee of KPJ.
Other than as disclosed, he does not have any family
relationship with any director and/or major shareholder of
the Company. He has no personal interest in any business
arrangement involving KPJ. He has not been convicted for
any offence, and has attended four (4) Board of Directors
Meetings of the Company in the nancial year ended
31 December 2008.
Other than as disclosed, he does not have any family
relationship with any director and/or major shareholder of
the Company. He has no personal interest in any business
arrangement involving KPJ. He has not been convicted for
any offence, and has attended all four (4) Board of Directors
Meetings of the Company in the financial year ended
31 December 2008.
KPJ Healthcare Berhad (Company No. 247079 M)
18
At the Helm of the KPJ Group
AHAMAD MOHAMAD
Aged 56, Ahamad Mohamad was appointed to the Board
of KPJ on 1 January 2005. He is currently a Non-Independent
and Non-Executive Director of KPJ.
He graduated with a Bachelor of Economics (Honours) degree
in 1976 from the University of Malaya. He joined JCorp in
1976 as a Company Secretary for various companies within
the JCorp Group. He has been involved in many of JCorps
projects, among them, the early development of the Johor
Specialist Hospital, prefabricated housing project and the
Kotaraya Complex in Johor Bahru.

At present, he is the Chief Executive of the Palm Oil Division
of JCorp. He is currently the Managing Director of Kulim
(Malaysia) Berhad, Deputy Chairman of QSR Brands Bhd
and KFC Holdings (Malaysia) Bhd and a director of Johor
Land Berhad and New Britain Palm Oil Limited (Papua New
Guinea) and also in several other companies within the
JCorp Group.
Other than as disclosed, he does not have any family
relationship with any director and/or major shareholder of
the Company. He has no personal interest in any business
arrangement involving KPJ. He has not been convicted for
any offence, and has attended three (3) Board of Directors
Meetings of the Company in the financial year ended
31 December 2008.
DATUK AZZAT KAMALUDIN
Aged 64, Datuk Azzat Kamaludin was appointed to the
Board of Directors of KPJ on 1 September 1994. He is
currently an Independent Non-Executive Director and is also
a member of the Audit Committee of KPJ.
A lawyer by training, he was admitted as an advocate and
solicitor of the High Court in 1979 and has been in practice
since then as partner of Azzat and Izzat, a law rm. Prior
to that, from 1970 to 1979, he served as an administrative
and diplomatic ofcer with the Ministry of Foreign Affairs. He
currently serves as Director of several public-listed companies,
Annual Report 2008
19
Directors Profile
KAMARUZZAMAN ABU KASSIM
Aged 45, Kamaruzzaman Abu Kassim was appointed to
the Board of KPJ on 1 August 2006 as a Non-Independent
Non-Executive Director. He is the Vice President Corporate
Services, International Business & Finance/Chief Operating
Ofcer of JCorp. He subsequently resigned as Director on
1 January 2009.
He graduated with a Bachelor of Commerce majoring in
Accountancy from the University of Wollongong, New South
Wales, Australia, in 1987. He embarked on his career as
an Audit Assistant with Messrs K.E Chen & Associates in May
1988 and later joined Coopers & Lybrand (currently known
as PricewaterhouseCoopers) in Johor Bahru. In December
1992, he left the rm to join JCorp as Deputy Manager,
Corporate Finance Department. He left JCorp as the General
Manager to join Damansara Realty Berhad as Executive
Director in September 1999 until September 2006.
He is currently the Deputy Chairman of Damansara Realty
Berhad and a Director of Kulim (Malaysia) Berhad, both
are JCorps companies listed on the Main Board of Bursa
Malaysia.
Other than as disclosed, he does not have any family
relationship with any director and/or major shareholder of the
Company. He has no personal interest in any business
arrangement involving KPJ. He has not been convicted for
any offence, and has attended three (3) Board of Directors
Meetings of the Company in the financial year ended
31 December 2008.
namely, Visdynamics Holdings Berhad, Afn Holdings
Berhad, Pulai Springs Berhad, Boustead Holdings Berhad,
BHIC Berhad and TM International Berhad.
Other than as disclosed, he does not have any family
relationship with any director and/or major shareholder of
the Company. He has no personal interest in any business
arrangement involving KPJ. He has not been convicted for
any offence, and has attended all four (4) Board of Directors
Meetings of the Company in the financial year ended
31 December 2008.
KPJ Healthcare Berhad (Company No. 247079 M)
At the Helm of the KPJ Group
DR YOONG
FOOK NGIAN
Aged 68, Dr Yoong Fook
Ngian is a Director of KPJ
and was appointed to
the Board of KPJ on
7 July 2005. He
is an Independent
No n - E x e c u t i v e
Director of KPJ
and a member
of the Medical
Advisory Committee and Chairman of the Clinical Governance
Action Committee of KPJ.
He received his Bachelor of Medicine and Bachelor
of Surgery (MBBS) from the University of Sydney in
1966. He obtained his post-graduate qualication in
Otolaryngology in 1972 and was conferred a Fellow of
the Royal College of Surgeons of Edinburgh. He is also
a Fellow of the College of Surgeons of Malaysia and
a member of the Academy of Medicine of Malaysia.
He was employed by the Ministry of Health from 1966
to 1975. During this period, he worked as a Medical
Ofcer in the eld of Anaesthesiology, Accident and
Emergency Medicine, General Surgery and as Registrar
in Ear, Nose and Throat (ENT) Surgery. He left for Britain
in 1970 for further training in ENT Surgery.
DR KOK CHIN LEONG
Aged 52, Dr Kok Chin Leong is a Director of KPJ and
was appointed to the Board of KPJ on 7 July 2005.
He is an Independent Non-Executive Director of KPJ
and a member of the KPJ Clinical Governance Policy
Committee since 2001 and presently the Chairman for
the Committee since 2005 and the Advisor for KPJs
Clinical Information System since January 2003.
He received his Bachelor of Medicine and Bachelor
of Surgery (MBBS) in 1982 from University of Malaya
and completed his post-graduate studies in Paediatrics
(Master of Medicine Paediatrics) in 1990 from Universiti
20
In 1972, he established the ENT Department in Hospital
Ipoh. His last posting with the Ministry of Health was as
Head of ENT Surgery in General Hospital Kuala Lumpur
before venturing into private practice in 1975. In private
practice, he was ENT Consultant at Our Ladys Hospital
in Ipoh from 1975 to 1982. He has been Resident ENT
Consultant in Ipoh Specialist Hospital since 1983 and is one
of its founding-doctors. He has been the Medical Director of
Ipoh Specialist Hospital since 1994 until December 2006.
He is a Life Member of the Malaysian Medical Association
and a Past-Chairman of the Perak branch. He is also a Past-
President of the Perak Medical Practitioners Society.
He is an active member of the Rotary Club of Greentown
and a Past-President of the club. Dr Yoong is a Trustee of
the Hope Haemodialysis Society, an NGO which provides
subsidised haemodialysis for poor patients.
In 1997, Dr Yoong was conferred the Perak State Award of
Darjah Paduka Mahkota Perak (PMP).
Other than as disclosed, he does not have any family
relationship with any director and/or major shareholder of
the Company. He has no personal interest in any business
arrangement involving KPJ. He has not been convicted for
any offence, and has attended all four (4) Board of Directors
Meetings of the Company in the nancial year ended
31 December 2008.
Kebangsaan Malaysia.
He was conferred a
Fellow of the Royal College
of Physician of United
Kingdom in 1990
and registered
as full medical
practitioner with
the Malaysian
Medical Council
in 1983.
His medical
Annual Report 2008
21
Directors Profile
ROZAN MOHD SAAT
Aged 49, Rozan Mohd Saat is a Director of KPJ and was
appointed to the Board of KPJ on 1 January 2009. He is a
Non-Independent Non-Executive Director of KPJ. He is the
Managing Director of Sindora Berhad.
He holds a Bachelor of Economics (Honours) majoring in
Statistics from Universiti Kebangsaan Malaysia. He started
his career in 1983 as an Administrative Ofcer in Planning
and Research Department of JCorp before being seconded
as an Operations Manager in Sergam Berhad, a subsidiary
of JCorp in 1986.
From 1987 1988, he served in the Corporate
Communications Department, JCorp as an Administrative
Ofcer. From 1988 to 1993, he was appointed as the
Executive Director of several subsidiaries in JCorp Group.
In 1994, he was appointed as the General Manager of
JCorps Tourism Division before assuming the post of Chief
Executive of the same Division on 15 June 1996, a post
which he held until his appointment as the General Manager,
Business Development, JCorp beginning January 1999.
He served as the Senior
General Manager, Business
Development of JCorp from
2000 until August 2002. He
is currently the Senior Vice
President, Intrapreneur
De v e l opme n t of
JCorp. He is also
a Director of Kulim
(Malaysia) Berhad
a n d K u mp u l a n
Wa q a f An - Nu r
Berhad.
Other than as disclosed, he does not have any family
relationship with any director and/or major shareholder of
the Company. He has no personal interest in any business
arrangement involving KPJ. He has not been convicted for
any offence.
career started in 1986 at Kuala Lumpur General
Hospital in Clinical Paediatrics, and he has worked
as Senior House Ofcer/Registrar at Derby Childrens
Hospital, United Kingdom in 1990. He served as the
Clinical Specialist in Paediatrics at Hospital Sultanah
Aminah, Johor Bahru from 1991 to 1992 and was
the Head of Department of Paediatrics at Batu Pahat
Hospital from 1991 to 1993 and Senior Consultant
Paediatrician at Hospital Sultanah Aminah, Johor Bahru
from 1993 until 1994.
He was the Project Co-ordinator/Chairman for the Batu
Pahat Rotary Club Haemodialysis Centre from 1992 to
1993 and was the Southern Representative for Malaysian
Paediatric Association from 2000 to 2004 and the
Southern Co-ordinator for Infant Touch Therapy.
He has been the Resident Consultant Paediatrician at
Puteri Specialist Hospital since 1994 and was appointed
as the Medical Director in February 2000 until June
2006. His main interests are delivering Healthcare via
Information and Communication Technology (ICT), Patient
Safety and Physicians Performance and Appraisal
assessment.
Other than as disclosed, he does not have any family
relationship with any director and/or major shareholder
of the Company. He has no personal interest in any
business arrangement involving KPJ. He has not been
convicted for any offence, and has attended three (3)
Board of Directors Meetings of the Company in the
nancial year ended 31 December 2008.
KPJ Healthcare Berhad (Company No. 247079 M)
22
Sitting: Tan Sri Dato Muhammad Ali Hashim (Chairman)
Standing: Datin Paduka Siti Sadiah Sheikh Bakir (Managing Director)
Annual Report 2008
23
Statement to Shareholders
KPJ embraces the notion of Caring for Life. Hence, KPJ has chosen A Journey of
Continuous Caring as the theme for the 2008 Annual Report. Beneath this theme
lies KPJs deep devotion to continuously care for its patients as well as its team of
dedicated medical consultants and personnel at all levels. KPJ values its people and
build trusted teams to deliver its services to the customers with much care. At the
same time, KPJ constantly improves and transforms its services and facilities. Acting
with credibility, professionalism and integrity, KPJ instils public trust and condence
as it continues with its journey to deliver the best in healthcare services.
Although 2008 was a challenging year for the global
economy, KPJ Healthcare Berhad (KPJ) managed to emerge
in stronger shape and the business was better positioned for
future growth. There were several signicant developments in
2008 and on behalf of the Board, we are pleased to present
the Annual Report and Financial Statements of the company
for the nancial year ended 31 December 2008.
CONTINUOUS JOURNEY
From its maiden achievement of operating just one hospital
in 1981, KPJ has today become a key player in Malaysias
healthcare industry. The company now operates 19 hospitals
in the country and six overseas, making it the owner of the
largest network of hospitals in Malaysia. Through the years,
KPJ has consistently been able to maintain a harmonious
balance between the need to remain as a viable and
protable business venture with that of delivering quality
healthcare to all the customers. KPJs ability to achieve this
balance hinges on the consistent emphasis on seless and
dedicated service in line with the motto of Caring for Life
which has become very much a part of the Groups corporate
culture. With this culture deeply ingrained, KPJ persistently
embarked on A JOURNEY OF CONTINUOUS CARING,
guided by its corporate values and principles.
Throughout its 27 years in the business, KPJ has undergone
four phases, thriving through each one. These four stages
the formative stage, strengthening stage, consolidation phase
and now the transformation stage are evidence of the long
and sometimes arduous journey forward, from an unknown
to key industry player.
STRENGTHENING CORPORATE GOVERNANCE
THROUGH BUSINESS JIHAD
KPJ has in place a sound corporate governance framework
throughout its extensive network of 19 hospitals within the
country. This is aligned to Johor Corporation as the ultimate
holding Groups Business Jihad principles of advocating
peace and prosperity through enterprise.
Based on the values and principles of Business Jihad, KPJ
applies good practices and ethics, as well as adheres to
the right conduct in serving the customers. This philosophy is
embodied in continual emphasis on excellent customer care
through the KPJ Experience, a level of quality healthcare
services that is associated nationally and globally with the
Groups brand. The fullment of Business Jihad will see all KPJ
hospitals in Malaysia and overseas becoming the Preferred
Hospital in their respective localities.
The Group adopts four key corporate governance practices:
compliance with the law and commercial legitimacy; fair
treatment of employees and business partners; responsibility
to the environment and the community in which it operates;
and probity, integrity and business ethics in operational
practices. Adherence to the Groups corporate governance
practices, supported by the Business Jihad principles, has
enabled KPJ to attain a nancial milestone and record a
number of signicant developments in 2008, especially in
growing the companys business.
Strong and sound strategies have enabled it to maintain its
nancial form as well as strengthened its position as a market
leader in the private healthcare sector. It would be prudent
KPJ Healthcare Berhad (Company No. 247079 M)
24
1 2
Statement to Shareholders
2
to look at the Groups performance vis--vis the Malaysian
economy and the healthcare industry scenario in 2008.
MALAYSIAN ECONOMY YEAR 2008
The year 2008 would be remembered as the year when
the world at large was impacted by the global economic
slowdown. Malaysia was no exception. Following this
worldwide turmoil, Bank Negara announced that the growth
of the Malaysian economy had slowed to 0.1% in the
fourth quarter of 2008 (3Q08 : 4.7%), as global economic
conditions deteriorated. Growth was affected by the sharply
weaker external demand, resulting in a further decline in
net real exports of goods and services. Domestic demand
continued to provide support to the nations economic
growth, fuelled primarily by private consumption and public
spending. For the year as a whole, the Malaysian economy
expanded by 4.6% (2007: 6.3%).
HEALTHCARE INDUSTRY IN MALAYSIA
The outlook for the healthcare industry in Malaysia remained
cautiously optimistic, with analysts and industry watchers
expressing belief that although the hospital business is not
recession proof, it is more resilient than other businesses
as services rendered by hospitals are considered non-
discretionary and often necessary.
KPJ beneted from the continued growth momentum of the
healthcare industry in 2008. Domestically, the demand for
healthcare services continued to be driven by heightened
consumer awareness of the importance of quality healthcare,
an aging population and rising incomes.
The Group has also moved in tandem with the nations
transition, from providing basic healthcare services, to
becoming a state-of-the-art medical hub in the region offering
a wide range of medical procedures of preventive, curative
and promotive to both local and international patients.
KPJS FINANCIAL PERFORMANCE 2008
KPJ crossed, for the rst time, the one-hundred-million-ringgit
prot-before-tax benchmark with a gure of RM114.1 million
(2007: RM85.3 million). This was realised on a turnover of
RM1.3 billion, compared to RM1.1 billion in year 2007,
when KPJ had passed its rst one-billion-ringgit turnover
benchmark. The earnings per share for the year under review
were 41.41 sen (2007: 36.02 sen).

The KPJ network of hospitals saw an increase in the number of
outpatients treated from 1,734,000 in 2007 to 1,956,000
in 2008, an increase by 11.6%. There was also a rise in the
number of inpatients from 179,000 in 2007 to 196,000 in
2008, which translates to an increase by 9.5%.
KPJ also created an Economic Value Added (EVA) of RM43.2
million for the nancial year ended 2008, an increase of
RM19.8 million or 84.6% over RM23.4 million in 2007.
DIVIDEND
For the nancial year ended 31 December 2008, KPJ has
declared an interim and nal dividend of 7 sen in cash
(2007: 10 sen) and 31 sen in dividend in specie, bringing
the total dividend to 38 sen, totaling RM58.5 million, which
is an increase of 97% over dividends paid out in 2007.
INVESTOR RELATIONS
Good rapport with investment houses has been maintained
through KPJs Investor Relationship Programme. KPJ is
1
Annual Report 2008
25
1. KPJ is a state-of-the-art medical hub in
the region.
2. KPJs doctors and nurses are dedicated
in delivering the best services to patients.
3. KPJs medical team is committed in
providing quality healthcare.
3
monitored by both local and international houses. Through
this programme, the Group is able to provide better
understanding to the nancial fraternity on KPJs corporate
role in the Malaysian healthcare industry.

AL-AQAR KPJ REAL ESTATE INVESTMENT TRUST (REIT)
KPJs innovative Al-Aqar KPJ REIT continued to perform well
in 2008. The Group was the rst healthcare organisation
in Malaysia to set up a REIT in 2006, and Al-Aqar was the
rst healthcare REIT registered in Asia, the rst global Islamic
REIT as well as the rst Islamic healthcare REIT. Two exercises
undertaken by end-December 2008 have enabled the
company to unlock total assets worth RM651.5 million. In the
initial launch, six hospitals, i.e. KPJ Johor Specialist Hospital,
Puteri Specialist Hospital, KPJ Ampang Puteri Specialist
Hospital, KPJ Damansara Specialist Hospital, KPJ Selangor
Specialist Hospital and KPJ Ipoh Specialist Hospital, were
injected into the REIT. Subsequently, ve more hospitals have
been included, namely Kuantan Specialist Hospital, Perdana
Specialist Hospital, Kedah Medical Centre, Sentosa Medical
Centre and KPJ Kajang Specialist Hospital.
The 3rd exercise, approved by the Securities Commission
on 16 December 2008, comprises 9 properties, namely
the Seremban Specialist Hospital building, Taiping Medical
Centre building, Kota Kinabalu Specialist Hospital building,
Bukit Mertajam Specialist Hospital building, KPJ Penang
Specialist Hospital building, Tawakal Hospitals existing
building, KPJ Tawakal Specialist Hospitals building, as well
as two non-hospital properties, namely the Selesa buildings,
comprising the Selesa Hotel and Metropolis Tower that
houses the KPJ International College of Nursing And Health
Sciences. Upon completion in 2009, the 3rd injection
would further give KPJ more than RM292 million in terms of
purchase consideration.
Al-Aqar KPJs Healthcare REIT has undoubtedly been one of
the key strategic thrusts that had positioned KPJ Group with
an extraordinary competitive advantage. At the same time,
in times of crises and economic challenges, a REIT that is
linked to a resilient healthcare sector offers tremendous value
to investors. The REIT will continue to be one of the Groups
main strategies, enabling the unlocking of the true value of its
properties and thereby reducing overall gearing. The funds
raised will also help KPJ seize upon any strategic investment
opportunities that may be presented to it.
GROWING THE BUSINESS
During the year, KPJ also expanded its network of hospitals
with the acquisition of Pusat Pakar Kluang Utama, in
Kluang, Johor, bringing the total number of hospitals in the
Group to 19 in Malaysia. Together with three hospitals in
Indonesia, one in Bangladesh and two in Saudi Arabia,
KPJ reafrmed its position as the leading private healthcare
provider in the region.
With the latest addition, the Group now has more than 650
medical consultants offering a full range of medical and
surgical services from all disciplines. It has also beneted
tremendously from the presence of 6,800 team members
made up of management, nursing, allied and support services.
HOSPITAL EXPANSION AND FACILITIES
DEVELOPMENT
In line with its Preferred Hospital public image, KPJ believes
in providing the very best not only in terms of treatment but
KPJ Healthcare Berhad (Company No. 247079 M)
26
Statement to Shareholders
2 1
also in the aspects of hospital ambience and facilities. Hence,
KPJ is committed in making constant improvements so as to
make the hospitals more customer friendly. These include
renovating and upgrading the existing buildings, as well
as continuously improving the facilities. The ofcial opening
of KPJ Ipoh Specialist Hospitals new building by HRH the
Sultan of Perak on 7 October 2008 was an example of its
commitment towards improving facilities. The hospital, one
of the rst private specialist facilities in Ipoh, has been at the
forefront of the industry in offering the latest medical facilities.
The ve-storey wing adjacent to the existing hospital added
50 new consultant suites and new wards that increased the
total number of beds to 280, making the hospital the largest
private hospital in Perak.
The year 2008 also saw the development of a new, modern
KPJ Tawakal, which will accommodate the relocation of the
existing Tawakal Hospital. It is anticipated that KPJ Tawakal,
with its latest facilities and services, will ultimately be
transformed into a well-accepted icon for the Klang Valleys
healthcare industry.
Another hospital being built is KPJ Penang in Bandar
Perda, Bukit Mertajam, to be opened in 2009. Its opening
will provide KPJ with an even bigger platform to cater to
the customers in the northern part of the Peninsula, thus
contributing to the Groups strategic growth in this market.
Other hospitals in the Group are also aggressively undergoing
renovation and expansion, to further improve their facilities
for patients comfort.
HUMAN CAPITAL DEVELOPMENT
As a service provider, KPJ fully understands the importance of
having a professional, highly skilled, dedicated and value-
adding workforce that is willing to go the extra mile. Group
success relies on the teamwork and talents of the team, both in
the clinical and administrative segments of the organisation.
Building and Retaining Trained Staff and Professionals
A rm believer in the fact that people drive the Groups
success, KPJ has in place very strategic human resource (HR)
development programmes that seek to enhance the teams
expertise, skills and competencies at all levels from the
management, medical consultancy, nursing care, allied health
services as well as support services. The programmes include
formal training and on-the-job training as well as seminars
and conferences, including the Annual KPJ Healthcare
Conferences / Workshops which allow the Groups medical
professionals and managers to deliberate, discuss and
improve the companys standards of clinical and customer
service excellence. In addition, medical consultants are also
encouraged to share their knowledge within the Group, and
to have their analytical works published.
As a visionary organisation, KPJ has also always given
strong focus on the development and growth of career
opportunities of team members with the Group. The general
organisational climate has been oriented towards releasing
peoples energies and not to stie them. Qualied individuals
are provided the exposure to fully explore their inherent
talents. Professionally trained staff members are important to
the hospital teams and therefore, it is crucial that they are
maintained through continuous training and retraining. KPJ
believes in training and managing people well, which over
the years, has helped KPJ to be a market leader.
The Group also regularly identies talented and high
potential staff members, including Heads of Services, to
1. KPJ Ipoh Specialist Hospitals ve-storey
new wing.
2. Ofcial launching of KPJ Ipoh Specialist
Hospitals new building by the Sultan of
Perak, DYMM Paduka Seri Sultan Azlan
Muhibbuddin Shah ibni Almarhum Sultan
Yussuf Izzuddin Shah Ghafarullahu-lah.
3. The 12th Convocation Ceremony of KPJ
International College of Nursing and Health
Sciences.
4. Graduates of KPJ International College
of Nursing and Health Sciences.
Annual Report 2008
27
3
undergo professional programmes that lead towards formal
academic qualications. This also serves to enrich careers,
curb brain drain and ensure that the Groups professionals
be retained.
Preparing Tomorrows Leaders
Leadership skills are prized and are a well-nurtured element of
the Group, driven by KPJs strong corporate culture and further
strengthened by the values espoused by Transformational
Leadership. This positive scenario is especially reected in
KPJs emphasis on hands-on management, where both leaders
and team members work together to ensure all-round drive
and performance, thus raising each other to higher levels
ethically as well as motivationally.
Catering to the Countrys Increasing Need for Nurses
KPJ, being committed to training of nurses, had set up its own
nursing college, Puteri Nursing College (PNC) in 1991 which
is today known as KPJ International College of Nursing and
Health Sciences (KPJ IC). The Colleges establishment was
truly an important milestone, an internally strategic move for
KPJ and a turning point in the nations healthcare and nursing
education elds, as PNC was the rst Nursing Training
Institution in Malaysia to be named a College and the rst
to provide the Diploma in Nursing Programme recognised by
the Ministry of Health.
KPJ IC, with its campus in Kota Seriemas, Nilai, Negeri
Sembilan, has produced more than 2,500 graduates
encompassing nurses and other allied health professionals
since its formation 17 years ago. It also has established
collaborative programmes with reputable overseas
universities, such as the University of South Australia, Liverpool
John Moores University and University of Hertfordshire of the
United Kingdom.

The continuous demand for qualied nurses has also
prompted KPJ to invest RM26.0 million in 2008 to purchase
6.8 hectares of land adjacent to the current college and
to expand its nursing and health science educational
facilities. When fully utilised in the future, KPJ IC will be
able to train 10,000 nursing and allied health students,
which could make it the largest nursing and health sciences
educational centre in the region. During the year too, a
branch campus was opened in Johor Bahru, Johor, to cater
to nursing requirements in the southern region of Malaysia. It
is anticipated that KPJ IC will continue setting up other new
branches in the near future.
CUSTOMER SERVICE EXCELLENCE
Service excellence is a journey and not a destination.
Throughout the years, KPJ has consistently been able to
maintain a harmonious balance between the need to remain
as a viable and protable business venture with that of
delivering quality healthcare services to all its customers.
Implementation of the Service Excellence - The KPJ Way
initiative in most of the Groups hospitals ensure that courtesy
and professional standards are consistently sustained at the
highest levels. This is a reection of a commitment to care
towards customers and further accentuates KPJs emphasis on
service excellence.
ADOPTING WORLD CLASS STANDARDS
In ensuring quality care for KPJs patients, KPJ adopts and
implements world standards and best practices. As it
4
KPJ Healthcare Berhad (Company No. 247079 M)
28
Statement to Shareholders
1. Tan Sri Dato Muhammad Ali Hashim receiving a
donation on behalf of Klinik Waqaf An-Nur Sarawak.
2. A touch of care from Datin Paduka Siti Sadiah
Sheikh Bakir.
3. KPJ won the inaugural StarBizICR Malaysia
Corporate Responsibility Awards 2008.
expands its hospital network, KPJ is set to pursue its aspiration
of becoming an excellent healthcare provider of international
standard. In line with this, the Group considers safety and
security requirements of patients, customers and employees to
be of paramount importance.
KPJ has put in place the best quality systems and patient
care management. Its commitment to ensuring quality has
earned KPJ hospitals quality certications, primarily Hospital
Accreditation by the Malaysian Society for Quality in Health
(MSQH). Five of KPJs hospitals in the country are already
accredited by MSQH, and others are striving to achieve
the Accreditation status in the near future, which attest to
their conformance to quality standards. All KPJ hospitals are
also implementing the 7 Patient Safety Goals, introduced
by the World Health Organisation, in order to ensure
patients safety and health are properly safeguarded and
continuously improved upon.
The other quality achievements and benchmarks
earned by the various hospitals include MS ISO 9001:
2000, ISO 14001, ISO/IEC Guide 62: 1996, OHSAS
18001, SIRIM Quality System, Hazard Analysis Critical
Control Points (HACCP) for Food Safety, Baby Friendly
Hospital initiative and the Integrated Management
System (IMS) for quality, environmental safety and health
management.
RECOGNITION AND AWARDS
KPJs accomplishments were also given due recognition
by noted bodies and publications in 2008. On 13 June
2008, KPJ was presented with the Southeast Asia Private
Hospital Group Growth Strategy Leadership Award by
Frost & Sullivan for being recognised as the best in class for
innovation and perseverance. On 1 July 2008, KPJ received
The BrandLaureate Award in Healthcare (Best Brand), for
maintaining exemplary brand performance, contributing
to the countrys brand equity and being a role model for
aspiring brands, in line with the specications of the Asia
Pacic Brand Foundation (APBF).
The highlight of the year was when KPJ was honoured for
its exemplary corporate responsibility initiatives, at the
inaugural StarBiz-ICR Malaysia Corporate Responsibility
Awards on 22 August 2008, in the category for companies
with market capitalisation below RM1.0 billion (Marketplace
Category). The Award was in recognition of main activities
which the Group undertakes, namely efforts through JCorps
Klinik Waqaf programme for the poor and underprivileged,
as well as sponsorship of medical treatment for the needy.
On 31 October 2008, KPJ was named the winner of the
Excellence in the Health Sector (Healthcare Services) for
being the most prominent healthcare provider in the industry
at Technology Business Review Awards and Technology
Business Review ASEAN Awards.
HEALTH TOURISM
KPJ is also tapping on the lucrative medical tourism market
in light of Malaysia fast becoming known as an affordable
healthcare hub in Asia. According to the online investment
news service NuWire Investor, Malaysia ranks third amongst
the worlds top medical tourism destinations, after Panama
and Brazil. The number of medical tourism patients has tripled
since 2003 to 341,288 patients in 2007, while for the rst
nine months of 2008, more than 282,000 foreigners sought
medical treatment in Malaysia.
1
Annual Report 2008
29
2 3
KPJ is beneting from this increasing interest from foreigners
who are attracted to seek medical treatment in Malaysia
because of the quality of the countrys private hospitals,
competitive costs, regulated medical charges and well-
trained medical consultants and staff.
The majority of medical tourists in KPJs hospitals come from
Indonesia, with others hailing from neighbouring Southeast
Asian countries, Australia, Great Britain, Japan, South Korea
and the Middle East.
CORPORATE RESPONSIBILITY (CR) ~ CARING
FOR THE COMMUNITY
KPJ is determined to be of greater service to the community,
driven by a strong sense of corporate responsibility which
has always been an important part of its values and a key
component of its Business Jihad aspiration.
The Groups main CR contribution has been through the
provision of medical and professional support to the
charity clinics under JCorps Klinik Wakaf An-Nur (KWAN)
initiative, which was rst launched in 1998. By 2008, KPJ
was managing KWANs existing 8 clinics (4 in Johor, 2 in
Selangor, 1 in Negeri Sembilan, 1 in Sarawak) and the
Hospital Waqaf in Pasir Gudang, Johor. More than 400,000
underprivileged patients earning less than RM1,000 a month
have been treated since KWANs inception, with the clinics
providing medical care at a standard rate of only RM5.00.
Measures are in place to open more clinics in 2009, and
their establishment is part of the Groups efforts in making
quality healthcare affordable to all walks of life.
KPJ also gives back through community outreach programmes.
As the concept of CR is closely linked with the principles of
sustainable development, which encourages corporations
to make decisions based not only on nancial factor, such
as prot, but also to consider the immediate and long-term
social and environmental consequences of their activities, KPJ
believes that CR and doing business have to be mutually
inclusive.
Fully comprehending the far-reaching impact of the mass
media, KPJ contributed extensively to efforts by its parent
company, Johor Corporation, to sponsor community-oriented
television programmes such as the At-Tijarah and the At-
Tijarah Ramadan programmes.
In KPJ, CR programmes enhance its ability to recruit, develop
and retain staff and this is the direct result of pride in the
companys services and practices. It is also the indirect result
of programmes and activities that improve employee morale
and loyalty. CR also creates more robust social licence to
operate in the community as the stakeholders understanding
of the companys objectives and activities translate into
improved stakeholder relations as well as relation with the
public and regulators. CR activities go beyond those required
by regulation or any statutory bodies and they are undertaken
completely on KPJs own initiative.
KPJs approach to CR also allows the Medical Directors and
Consultants to strive for greater visibility and prominence within
professional bodies, societies and the general community. In
this respect, the KPJ Consultants Charity Fund has been set
to enable projects to be undertaken for the benet of the
community.
RISING ABOVE FUTURE CHALLENGES
The year ahead will be one of extreme challenges for
the business sectors and for all organisations not only in
KPJ Healthcare Berhad (Company No. 247079 M)
30
1. The new premier ward at KPJ Damansara Specialist
Hospital.
2. Nursing students from KPJ IC undergoing practical
training in a KPJ hospital.
3. Quality healthcare provided by warm and caring
staff at KPJ.
1
Statement to Shareholders
the country but also globally. The fallout from the current
economic downturn is expected to bring Malaysias GDP
growth down to about 0.6 per cent in 2009. However,
these same challenges create opportunities for organisations
that are exible and adept at responding proactively to
changes in the environment. KPJ strongly believes that it is
such an organisation.
With a proven business model and extraordinary strategic
positioning, the Group expects to withstand the impact of
the economic downturn and sustain its growth momentum.
The main strategies in 2009 and beyond are to increase its
existing capacity through prudent measures and tap on its
internal creativity for smart and innovative ways to sustain
and grow its business.
Among the major plans for the future include growth through
acquisition of stand-alone hospitals, and this is expected to
be facilitated by moves, regulatory or otherwise, towards
consolidation as stand-alone private hospitals may nd it
more difcult to operate. This is anticipated to provide KPJ
with more merger-and-acquisition opportunities that will
strengthen its position as the market leader in the private
healthcare sector.
Organically, there are also plans for expansion through new
development projects, and three sites in Johor Bahru, Johor,
others in the Klang Valley, Kuala Lumpur, Kuantan, Pahang
and Kuching, Sarawak have been identied. With these
in place, KPJ is optimistic that it shall be able to expand
its network, enlarge the customer base and further establish
itself as a key service provider in Malaysia.
The company is also in a strong position to operate in
an environment with increasingly stringent quality and
regulatory frameworks imposed on service providers. These
actually will augur well for KPJ as they help to control and
safeguard the standard of service and gain more trust from
patients locally and internationally.
In line with Johor Corporations philosophy of its companies
being members of a Community of Enterprises, more
intrapreneurs will be created in the KPJ Group to drive
its diversied businesses further. The development of these
intrapreneurs will also contribute to the creation of value
and economic wealth, especially when undertaken through
transforming cost centres into prot centres. Towards this end,
KPJ will identify the appropriate services to be outsourced and
nd the right people within the organisation prepared to take
up the challenge in areas such as food services, ambulance
services, home nursing, health tourism, information technology
(IT) and other healthcare-related services.
Given medium-term uncertainties globally, the company
will be cautious in venturing abroad but intend to capitalise
and build upon its years of experience in the healthcare
industry to provide very specialised services to both local
and overseas hospitals. KPJ will continue to offer services in
hospital management and nursing management, including
professional nursing manpower, to overseas hospitals. The
company will further develop nursing and allied health
education and training as well as other technical and non-
technical support.
APPRECIATION FOR INVALUABLE SUPPORT
KPJ has succeeded in becoming a preferred provider in
healthcare services due to the invaluable support of so many
people. Therefore KPJ wishes to thank the shareholders for
their trust in the companys management and the medical
Annual Report 2008
31
2
Tan Sri Dato Muhammad Ali Hashim
Chairman
Datin Paduka Siti Sadiah Sheikh Bakir
Managing Director
3
teams for their highly professional contributions as well as
their co-operation with our professional managers and
overall condence in the staff to bring this organisation to
the forefront of the healthcare industry.
In this regard, thanks are also due to all members of the
Board of Directors who have been most forthcoming in
providing their expertise, experience and wisdom towards
achieving the companys corporate vision and mission.
KPJ would like to record its deep appreciation for the
contributions of Encik Kamaruzzaman Abu Kassim, Vice
President and Chief Operating Ofcer (Corporate) of JCorp,
who had relinquished his Directorship in the company
on the 1 January 2009, and welcomes Tuan Haji Rozan
Mohd Saat, Vice President and Chief Operating Ofcer
(Intrapreneur) of JCorp who was appointed to the Board on
1 January 2009.
Heartfelt appreciation is also extended to YBhg Tan Sri
Datuk Arshad Ayub, Chairman of the Audit Committee and
the Audit Committee members, who have played signicant
roles in ensuring KPJs continued compliance to regulatory
frameworks. Also, recognition is given to the continuous
contributions of YBhg Tan Sri Dato Dr. Abu Bakar Suleiman,
Chairman of the Medical Advisory Committee (MAC), the
Committees members, as well as all its sub-Committees,
who have proactively safeguarded the high standards of
clinical excellence within the Groups hospitals, thereby
ensuring quality patient care.
The Board also wishes to express its gratitude to all the
Ministries, Government agencies and authorities for their
guidance in helping the team conduct its business in a
conducive environment. To partners and business associates,
much appreciation goes to all of them for their belief in the
companys capabilities.

There is a group of people without whom the company
would not have been able to go as far as it has. This
comprises the medical consultants, nurses, allied health
members and all managers, executives and employees of
KPJ. They all have continually strived to deliver the highest
level of professional care to patients and customers. We
also wish to record our appreciation to them for their
dedication and commitment in fullling their duties and
responsibilities.
Many thanks also to each patient and customer, who are
the reason for the companys existence. KPJ is eternally
grateful to the many thousands who have been loyal since
the beginning and hopes to live up to their trust and to
provide them and their friends, children and families with
the very best healthcare possible.
KPJ Healthcare Berhad (Company No. 247079 M)
32
Sitting from left to right :
Alvin Lee Swee Hee, Datin Paduka Siti
Sadiah Sheikh Bakir, Amiruddin Abdul
Satar and Jasimah Hassan
Standing from left to right :
Yusof Ismail, Mohd Sahir Rahmat,
Aminudin Dawam, Abdol Wahab Baba
and Norhaizam Mohammad
Making It Happen
A Strong Management Team
Annual Report 2008
33
Datin Paduka Siti Sadiah Sheikh Bakir
Managing Director
Alvin Lee Swee Hee
Chief Financial Ofcer
Amiruddin Abdul Satar
Senior Group General Manager Hospital
Operations
Chairman Jasimah Hassan
Senior Group General Manager Clinical
& Professional Services
Aminudin Dawam
Group General Manager Business
Development (International) & Marketing
Mohd Sahir Rahmat
Group General Manager Business
Development (Malaysia) & Intrapreneur
Yusof Ismail
General Manager Human Resource
Management
Abdol Wahab Baba
General Manager Risk Management
Norhaizam Mohammad
Senior Finance Manager
Executive Committee
KPJ Healthcare Berhad (Company No. 247079 M)
34
Abdol Wahab Baba
General Manager Risk Management
Mohd Sahir Rahmat
Group General Manager Business Development
(Malaysia) and Intrapreneur

Aminudin Dawam
Group General Manager Business Development
(International) & Marketing
Amiruddin Abdul Satar
Senior Group General Manager Hospital
Operations
Chairman
Datin Paduka Siti Sadiah Sheikh Bakir
Managing Director
Alvin Lee Swee Hee
Chief Financial Ofcer
Jasimah Hassan
Senior Group General Manager Clinical &
Professional Services
Yusof Ismail
General Manager Human Resource Management
Norhaizam Mohammad
Senior Finance Manager
From left to right
Divisional Committee EXCO
Making It Happen A Strong Management Team
Annual Report 2008
35
Zaharah Osman
Corporate Manager Clinical & Professional Services
Dr. Abdul Rahim Rahman Hamzah
Corporate Manager Clinical, Occupational Safety
& Health
Dr. K V Anitha
Corporate Manager Clinical & Professional Services
Naziah Ismail
Senior Corporate Manager KPJ International College
of Nursing and Health Sciences
Wan Rusliah Md Daud
Corporate Manager Clinical & Professional Services
Marhalis Hasan
Deputy Manager Clinical & Professional Services
Elman Mustafa El Bakri
Corporate Manager Biomedical Engineering
Andrew William Burr
Corporate Manager Group Marketing
Khairol Badariah Basiron
Senior Corporate Manager Internal Audit
Rafeah Arifn
Senior Corporate Manager Business Development &
Corporate Communications
Noreen Abdul Rashid
Corporate Manager Legal cum Secretary
Hanida Mohd Hassan
Deputy Manager Customer Service
Mohd Tauk Ismail
Senior Corporate Manager Strategic Planning
From left to right
From left to right
Clinical, Professional & Operational Services
Corporate Services
Divisional Committee
KPJ Healthcare Berhad (Company No. 247079 M)
36
Aminudin Dawam
Executive Director KPJ Ampang Puteri Specialist Hospital,
KPJ Damansara Specialist Hospital and Tawakal Hospital
Yusof Ismail
Executive Director KPJ Ipoh Specialist Hospital and
Kuantan Specialist Hospital
Mohd Sahir Rahmat
Executive Director KPJ Johor Specialist Hospital, Puteri
Specialist Hospital and Pusat Pakar Kluang Utama
Amiruddin Abdul Satar
Executive Director KPJ Selangor Specialist Hospital
and Kedah Medical Centre
Chairman
Datin Paduka Siti Sadiah Sheikh Bakir
Managing Director
Alvin Lee Swee Hee
Chief Financial Ofcer
Jasimah Hassan
Director-in-Charge Indonesia Hospitals

Abdol Wahab Baba
Executive Director Bukit Mertajam Specialist Hospital,
Seremban Specialist Hospital, Perdana Specialist Hospital,
Kuching Specialist Hospital and Damai Specialist Hospital
Norhaizam Mohammad
Senior Finance Manager
Roslan Ahmad
General Manager KPJ Johor Specialist Hospital
Mohd Farid Salim
General Manager Puteri Specialist Hospital
Zaiton Sulaiman
General Manager Pusat Pakar Kluang Utama
Zabidi Abdul Razak
General Manager RS Selasih, Padang Indonesia
Mohammad Badri Hussin
General Manager RS Permata Hijau, Jakarta, Indonesia
Abdul Aziz Abdul Rahman
General Manager Seremban Specialist Hospital
Mohd Azhar Abdullah
Chief Executive Ofcer United Hospital Limited,
Dhaka, Bangladesh
From left to right
From left to right
Making It Happen A Strong Management Team
Annual Report 2008
37
Ahmad Nasirruddin Harun
Director-in-Charge Taiping Medical Centre
General Manager KPJ Ipoh Specialist Hospital
Yasser Arafat Ishak
General Manager Bukit Mertajam Specialist Hospital
Mahazan Khamis
General Manager Taiping Medical Centre
R Gunasingam
General Manager Kuantan Specialist Hospital
Khairun Ahmad
General Manager Kedah Medical Centre
Asmadi Mohd Bakri
General Manager Perdana Specialist Hospital
Mah Lai Heng
General Manager Kuching Specialist Hospital
Alice Liu Ghee Voon
General Manager Damai Specialist Hospital
Maisarah Omar
General Manager KPJ Kajang Specialist Hospital
Mohd Johar Ismail
General Manager KPJ Selangor Specialist Hospital
Gunavathy Kalee
General Manager Sentosa Medical Centre
Datin Sabariah Fauziah Jamaluddin
Director-in-Charge Sentosa Medical Centre and
KPJ Kajang Specialist Hospital
Senior General Manager
KPJ Damansara Specialist Hospital
Mohd Nasir Mohamed
Senior General Manager KPJ Ampang Puteri
Specialist Hospital
Dr. Munirah Khudri
General Manager Tawakal Hospital
Tay Chee Kim
Deputy General Manager KPJ Ampang Puteri
Specialist Hospital
From left to right
From left to right
Hospital Management Committee
KPJ Healthcare Berhad (Company No. 247079 M)

Realising Operational
Excellence
KPJ Group continued to record excellent performance in
2008. This could not have been achieved without the full commitment of all the people
of KPJ. Successful risk-taking, together with skilful and innovative management as well
as highly professional medical consultancy services, supported by loyal shareholders,
have enabled KPJ to sustain its position as Malaysias leading healthcare service provider.
Annual Report 2008
39
Growth and
Strength
(Above) Datin Paduka Siti Sadiah Sheikh
Bakir launching the Comprehensive Pain
Management Services at KPJ Ampang
Puteri Specialist Hospital.
(Left) Pusat Pakar Kluang Utama, the
latest addition to KPJs network.
Realising Operational
Excellence
In an ever-changing healthcare industry landscape, KPJ
continued to build its capability and capacity in 2008
to not only strengthen its position in the marketplace but
also to ensure that it delivers its rm commitment towards
safeguarding the interests of all its stakeholders, foremost
of whom were its customers from all levels of society. By
continuing to do so, KPJ also provided signicant input in
helping the nation advance public health.
KPJs growth from strength to strength
has been made possible by its
innovativeness and farsightedness in
taking many approaches in 2008
including the following:
Expanding its Hospital
Network and Range of
Healthcare Services
The move to continue with expansion
enabled KPJ to meet the growing
demand of its patients for quality
healthcare delivery. Upgrading and
expanding facilities by adding state-
of-the-art equipment and modernising
hospital buildings as well as
introducing a comprehensive range of
services allowed for much better care
of its customers. This is based on its strong conviction
that excellent customer service is the very foundation for
expanding and maintaining its leading position in the
healthcare industry.
KPJ Healthcare Berhad (Company No. 247079 M)
40
Realising Operational Excellence
Sharpening Competitiveness through
Maximising Synergies within the Group
Creating and maximising synergies have enabled KPJ
to tap unlimited possibilities. KPJ continued to sharpen
its competitiveness by forging synergies across all its
corporate and business services as well as professional
and operational delivery. It also consistently encouraged
its people to scale new heights and move forward
together as one solid organisation. Many of KPJs key
tasks and targets were inter-connected and all of these
have contributed towards achieving the same core
objectives of the Group.
KPJ has also long recognised the value of smart
partnerships, which it has undertaken with many
organisations and individuals. The relationships
with them have been nurtured in line with KPJs
objective of developing entrepreneurial organisations
providing different services, from procurement, project
management services and laboratory management to
highly specialised therapies such as stem cell treatment,
bariatric surgery, among others. At the same time, KPJ
also continued to actively develop intrapreneurs who
ran businesses which complemented and strengthened
the Groups overall services in 2008.
Optimising the Use of Assets and Resources
KPJ fully subscribes to the view that a companys
growth fundamentally depends on its employees
ability to maximise their potential through continuous
learning, upgrading skill and enriching experience
which contribute towards the building of their overall
competency. Coupled with commitment and discipline,
KPJs competent employees are entrusted with
(Above) The
before and
after results of a
successful severe
obesity surgery.
(Left) The high
end diagnostic
ultrasound
machine at
Damai Specialist
Hospital.
before after
safeguarding the companys assets and utilising them
well so as to derive optimum benets. Among others,
KPJ has introduced exible hours, staff multi-tasking and
extended operational hours.
Tapping Greater Opportunities in
Medical Tourism
Another area in which KPJ aims to make greater inroads
is health tourism based on the encouraging performance
in 2008. The number of patients seeking treatment in
this sector in 2008 was 8,239, an increase of 11.96%
over 7,359 patients registered in 2007. In terms of the
number of treatments/procedures (patient episode),
the total of 18,667 in 2008 exceeded the total of
15,689 in 2007 by 18.98%. The sector still has the
potential for bigger growth as Malaysia is aggressively
promoting the country as an attractive destination for
medical tourism.
KPJ will be in existence for 39 years by 2020, the year
that Malaysia sees herself as becoming a developed
nation. By then, it is envisaged that KPJ will remain in the
lead position in the country and at the same time become
the largest healthcare group in the region. Its performance
in 2008 is a testimony to its ability to achieve this vision.
Annual Report 2008
41
KPJs commitment towards quality and excellence in
the delivery of healthcare services continued to be its
driving force in its ongoing journey towards
becoming the Hospital of Choice in the
communities it serves. As a network
of hospitals carrying the KPJ name, it
was of paramount importance that all
patients continued to enjoy the same
standard of care, The KPJ Experience,
in each and every hospital. This required
a high level of clinical governance and the
standardisation of policies and procedures
across all hospitals within the Group. In
addition, the achievement of accreditation
standards ensured a continuing commitment
in the areas of Organisational Management,
Human Resource Management, Policies and
Procedures, Facilities and Equipment,
and Quality Improvement Activities. By
embarking on these, KPJ was able to
face an operating environment that was
increasingly sophisticated and dynamic.
A key success factor in 2008 was
KPJs ability to innovate by dening new strategies and
reinventing itself. Through continuous transformation, KPJ
was better placed to progress forward. The result of its
hard work to realise its commitment towards quality and
excellence in its hospitals has earned KPJ many awards
and accolades in 2008.
KPJ has earned several awards and accolodes in 2008:
(Top Left) Gold and Silver Awards in Occupational Health and
Safety.
(Bottom Left) Excellence in the Healthcare Sector (Healthcare
Services) Award from Technology Business Review.
(Top Right) The BrandLaureate Award.
(Bottom Right) Frost & Sullivan South East Asia Private Hospital
Group Growth Strategy Leadership Award.
Driving Standards
and Continuous
Innovation
KPJ Healthcare Berhad (Company No. 247079 M)
42
Realising Operational Excellence
Collection of KPJs Awards and Accolades
Annual Report 2008
43
State-of-the-Art Facilities and
Specialist Services
STATE-OF-THE-ART FACILITIES
24-hour Accident &
Emergency Unit
24-hour Ambulance Services
24-hour Outpatient Clinics
3-D Ultrasound
Bone Densitometer
Coronary Intensive Care Unit (CICU)
Coronary Care Unit (CCU)
Cardiothoracic Centre
Convalescent Centre/Home Nursing
Diagnostic Imaging-MRI /
Mammogram/ Multi-slice CT Scan/
X-Ray
Diagnostic Centre
Dental X-Ray
Day Care Ward
Haemodialysis Centre
High Dependency Unit
(HDU) / Neonatal HDU
Intensive Care Unit (ICU) /
Neonatal ICU
Lithotripsy Centre
Medical Screening Centre
Operation Theatre & Cardiac
Operation Theatre
Oncology & Radiotherapy Centre
Ophthalmic Laser
Pharmacy & Laboratory
Physiotherapy & Rehabilitative
Centre
Private Delivery Rooms
Special Care Nursery
Specialist Outpatient Clinics
Treadmill Stress Test
Women & Baby Centre
SPECIALIST SERVICES
Anaesthesiology
Angiogram
Audiology
Bariatric Surgery
Cancer & Chemotherapy Services
Cardiology & Cardiothoracic
Surgery
Child Psychiatry
Clinic Pathology
Cochlear Transplant Surgery
Colorectal Surgery
Cornea Transplant Surgery
Diet Counselling
Dermatology (Skin)
Day Surgery
Ear, Nose & Throat (ENT)
3-D Ultrasound Services
Foetal Maternal Medicine
General Surgery
General / Internal Medicine
Gastroscopy / Colonoscopy /
ERCP
Haemodialysis
Immunisation & Vaccination Services
Interventional Angioplasty
Interventional Chronic Pain
Management Services / Centre
In-vitro Fertilisation
Laparoscopic Surgery
Maternity & Gynaecology Services
Neurology (EEG & EMG)
Neurosurgery
Neonatology
Nephrology
Occupational Health Services
Orthopaedic & Trauma
Surgery
Ophthalmic Laser
Ophthalmic (Eye) Surgery
Ophthalmology
Orthodontic & Maxillofacial Surgery
Obstetrics & Gynaecology (O&G)
Outpatient Treatment
Paediatric Surgery/Urology
Plastic Surgery/Plastic &
Reconstructive Surgery
Physiotherapy, Rehabilitative
& Occupational Therapy Services
Psychiatry
Pharmacy & Laboratory Services
Radiotherapy & Oncology
Respiratory Medicine Services
Restorative Dentistry & Endodontics
Sleep Disorder Centre
Sports Medicine
Spinal Surgery
Stem Cell Therapy
Urology
Vascular Surgery