Course Design Guide

BSHS 471 Version 2

1




Course Design Guide
College of Social Sciences
BSHS 471 Version 2
Mental Health and Crisis Interventions
Copyright 2009, 2004 by University of Phoenix. All rights reserved. XXXXXX, M.A., M.S., Psy.D

Course Description

Students will learn about the history and current status of the human services delivery system and the mental
health services system. Appropriate protocols for assessing strategies will be examined and explored. Students
will explore the skills, techniques, and uses of crisis intervention.
Policies

Faculty and students/learners will be held responsible for understanding and adhering to all policies contained
within the following two documents:

University policies: You must be logged into the student website to view this document.
Instructor policies: This document is posted in the Course Materials forum.

University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies
may be slightly different depending on the modality in which you attend class. If you have recently changed
modalities, read the policies governing your current class modality.

Course Materials

Scileppi, J. A., Teed, E. L., & Torres, R. D. (2000) Community psychology: A common sense approach to
mental health. Upper Saddle River, NJ: Pearson/Prentice Hall

Kanel, K. (2003) A guide to crisis intervention (2nd ed.). Pacific Grove, CA: Brooks/Cole.

All electronic materials are available on the student website.

Week One: The Human Services Delivery System Within the Context of a
General Systems Theory
The Mental Health Services System
Details Due
07/16/2
012
Points
4
Objectives 1.1 Explore the position of human service delivery within American
society.
1.2 Examine the current status of the human services delivery
system using general system theory.
1.3 Describe the historical revolutions within the mental health
services delivery system.
1.4 Investigate the community mental health movement.

Readings Read Ch. 1 & 2 of Community Psychology: A Common Sense
Approach to Mental Health.

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Read the UOP material, "Paper on Skills and Characteristics of
Mental Health Human Services Workers."

Read the UOP material, "Internet Search of Article and Written
Report on the Design, Delivery, or Evaluation of a Human Service
Program."

Read UOP material, "Paper on a Future Trend of Crisis Intervention
in the Human Services Delivery System."

Read the following UOP Materials:

"Learning Team Presentation on a Self-Help Support System."
"Learning Team Presentation on a Crisis Intervention Situation."

Read this weeks Electronic Reserve Readings.
Participation Participate in class discussion. 3
Discussion
Questions
Respond to weekly discussion questions. 1
Learning Team
Instructions
Read the following items, available at http://ecampus.phoenix.edu:

Learning Team Charter
Directions for Completing Learning Team Log
Learning Team Log
Directions for Completing the Learning Summary
Learning Summary

Select Learning Team members who will work together throughout
the course.

After Week One, Learning Teams will meet for 5 hours to complete
the following activities and assignments.

Create the Learning Team Charter found on
http://ecampus.phoenix.edu

Discussion of characteristics and skills brought to the mental
health human services arena

As part of the development of your individual papers, Learning
Team members will discuss various characteristics and skills which
you feel people bring to a career in human services. Topics for the
discussion should include:

Which personal characteristics do you consider essential for a
successful career in human services? Which characteristics
should be considered detrimental?


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Are there specific skills which individuals need to have or
develop before employment in the human services field? If so,
which ones?

Where and how can skills be developed to help in the formation
of a successful human services worker?

Is there such a thing as a "natural born helper"?

Describe someone in your life you believe would be an
exemplary human services worker. What characteristics and
skills does he or she possess

Learning Team members will begin online searches for information
on specific programs within the human services field. They may
choose a program in either the private or public sector. Additionally,
they may choose to focus on how the program was designed,
methodologies of the program's service delivery, or how the
program is evaluated.

Refer to UOP Material, "Internet Search of Article and Subsequent
Written Report on the Design, the Delivery, or the Evaluation of a
Specific Human Service Program."



























Week Two: The Concept of "Self Help" Supports as Part of Mental Health
Services
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Coordination of Mental Health Services
Details Due
07/23/
2012
Points
19
Objectives 2.1 Understand the role of self help and mutual help groups in the
delivery of mental health services.
2.2 Examine the rationale for the integration and coordination of
services.
2.3 Analyze the systems for the coordination of mental health
service delivery.

Readings Read Ch. 3, 4, & 5 of Community Psychology: A Common Sense
Approach to Mental Health.
Read the UOP material, Paper on Skills and Characteristics of
Mental Health Human Services Workers.
Read this weeks Electronic Reserve Readings.

Quiz Quiz on weekly assigned readings 5
Participation Participate in class discussion. 3
Discussion
Questions
Respond to weekly discussion questions. 1
Individual
Skills and
Characteristics of
Mental Health
Human Services
Workers
Presentation
Complete the University of Phoenix Material: Presentation on Skills
and Characteristics of Mental Health Human Services Workers
located on the student website.
See END OF SYLLABUS!
10
Learning Team
Instructions
Learning Team participants will complete their online searches
regarding the design, delivery, or evaluation of a specific human
service program.

The Learning Team Meeting participants will discuss the specific
crisis intervention situations of posttraumatic stress disorder,
suicide, sexual assault, and woman battering. The discussion will be
a preface to their presentation during Week Four or Five. Although
the Learning Teams will present only one situation as assigned, they
should review all the situations. Topics for discussion should
include:

What are the background and major dynamics of the situation?
What are some of the effective strategies for intervening in this
situation?
Are there any components of prevention that may be applied to
this situation?

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What specific role(s) might a human services worker play in this
situation?

These topics will form the sections of the Learning Team's
presentation. The presentation should be 30 minutes in length and
will be presented in either Week Four or Five depending on random
assignment. The presentation will be graded on completeness of the
information provided, how well the Learning Team worked together,
and the insights developed by the group.








































Week Three: Mental Health Service Design, Delivery, and Evaluation
Details Due Points
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07/30/
2012
19
Objectives 3.1 Review the elements of community needs assessments.
3.2 Examine the strategies of mental health services delivery.
3.3 Appraise the components of the evaluation of services.

Readings Read Ch. 6, 7, 10, & 11 of Community Psychology: A Common
Sense Approach to Mental Health.
Read this weeks Electronic Reserve Readings.

Quiz Quiz on weekly assigned readings 5
Participation Participate in class discussion. 3
Discussion
Questions
Respond to weekly discussion questions. 1
Learning Team
Instructions
Have a general discussion of the future trends for crisis intervention.
Topics of discussion should include:

How has crisis intervention evolved into a human services
subspecialty?
What roles do volunteers and trained professional consultants
play in provision of crisis intervention services?
What are the "proactive-preventive models of crisis intervention"
and how could they be employed in the future?
How might the managed care system impact the provision of
crisis intervention services?
Why is the idea of networking and collaboration with other
agencies becoming so important in the crisis intervention field?
What are some of the future trends in crisis intervention and
how might they impact the human services worker?
How might communities in the future become involved in the
formation of prevention strategies in crisis intervention?

This discussion will form the basis of the individual "Paper on a
Future Trend of Crisis Intervention in the Human Services Delivery
System" to be handed in during Week Five.

Learning Team Presentation on a Self-help Support System:

Be prepared to present the information gathered as a result of
the research done in Learning Team Meeting Two.




Learning Team
Learning Team
Presentation on a
As a result of the lecture, discussion, and presentation on self-help
and mutual help groups during Week Two, the Learning Team
participants will choose a self-help support system to research and
10
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Self-help Support
System
make a 15-20-minute presentation during Week Three. The
participants can either review information online and/or interview a
coordinator of a local system. Participants will divide the research
and presentation into the following areas:

The philosophy of the self-help support system.
The target population(s) served.
The functions of the self-help support system.
How the system interfaces with other programs or agencies.
The role (if any) of human services workers at the support
system.
How and by whom the services of the support system are
evaluated.
What the recent outcomes are, both positive and negative, of
the self-help support system's services.
How the services of the support service could be improved.

The Learning Team presentation will be provided during Week
Three. SEE END OF SYLLABUS!





























Week Four: The Crisis Intervention Process
Details Due Points
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08/6/
2012
19
Objectives 4.1 Explore the definition, characteristics, theories, and models of
crisis intervention.
4.2 Analyze the basic skills of effective crisis intervention.
4.3 Study specific crisis intervention situations.

Readings Read Ch. 1, 2, 3, & 4 of A Guide to Crisis Intervention.
Read this weeks Electronic Reserve Readings.

Quiz Quiz on weekly assigned readings 5
Participation Participate in class discussion. 3
Discussion
Questions
Respond to weekly discussion questions. 1
Nongraded
Activities and
Preparation
Paper on Future
Trend of Crisis
Intervention in the
Human Services
Delivery System
Continue to individually prepare your papers on a future trend of
crisis intervention in the human services delivery system to be
handed in during Week Five.

Learning Team
Instructions
Prepare the Learning Team Log.

Learning Summary

As a team, review the Directions for Completing the Learning
Summary and Learning Summary. These materials can be
downloaded from http://ecampus.phoenix.edu.

As a team, complete the Learning Team Table section of the
Learning Summary. Be sure to discuss the Learning Team
charter goals and results, then provide reflective commentary.

Individually, complete the Individual Questions for Reflection.

Submit and discuss the Learning Summary in Week Five.
Submit one copy to your faculty member and retain one copy to
help write your Learning Team Charter in the next course.




Learning Team
Internet Search for
Article and



Complete the University of Phoenix Material: Internet Search for
Article and Written Report on the Design, Delivery, or Evaluation of
a Human Services Program located on the student website.



10
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Presentation on the
Design, Delivery, or
Evaluation of a
Human Services
Program

SEE END OF SYLLABUS!









































Week Five: The Crisis Intervention Process
Details Due
8/13/
2012
Points
39
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Objectives 5.1 Explore the definition, characteristics, theories, and models of
crisis intervention.
5.2 Examine techniques of crisis intervention case management.
5.3 Study specific crisis intervention situations.
5.4 Discuss future trends in the field of crisis intervention.

Readings Read Ch. 5, 6, 7, 8, & 10 of A Guide to Crisis Intervention.
Read this weeks Electronic Reserve Readings.

Quiz Quiz on weekly assigned readings WILL DROP LOWEST QUIZ! 5
Participation Participate in class discussion. 3
Discussion
Questions
Respond to weekly discussion questions. 1
Learning Team
Presentation on a
Crisis Intervention
Situation
Complete the following assignment prior to Learning Team Meeting
Five. Learning Teams will give their presentations on a specific crisis
intervention situation this week.

The Learning Team Meeting participants will discuss the following
specific crisis intervention situations:

chemical dependency
personal loss
violent behavior in institutions
hostage crises
human service worker's burnout

Although the Learning Teams will present only present one situation
as assigned, they should review all the situations. Topics for
discussion should include:

What are the dynamics and background of the situation?
What are some of the effective strategies for intervening in this
situation?
Are there any components of prevention that may be applied to
this situation?
What specific role(s) might a human service worker play in this
situation?
How might this situation be impacted in the future by advancing
technologies?

These topics will form the sections of the Learning Team's
presentation. SEE END OF SYLLABUS!

Submit the appropriate completed sections of the Learning Team
Logs.

Submit the Learning Summary. Each team member should submit
one copy to the instructor and retain one copy to help write his/her
10
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Learning Team Charter in the next course.

Complete the Learning Team Evaluation and submit it to the
instructor.
Individual
Paper on Future
Trend of Crisis
Intervention in the
Human Services
Delivery System
Complete the University of Phoenix Material: Paper on Future
Trend of Crisis Intervention in the Human Services Delivery System
located on the student website.

SEE END OF SYLLABUS!
25




































Discussion Questions

Week One Discussion Questions

Describe the role of the human services worker in facilitating mental health care.

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Describe how the Dohrenwend Model differs from the traditional approach to intervention. Use an example.

Describe the Ecological Model of community psychology and the contributions of the important theorists to
the approach. Using an agency you are familiar with as an example, describe how a case manager might
use this model to increase participation in one of its programs.

Which personal characteristics do you consider essential for a successful career in human services? Which
characteristics should be considered detrimental?

Are there specific skills which individuals need to have or develop before employment in the human
services field? If so, which ones?

Where and how can skills be developed to help in the formation of a successful human services worker?

Describe someone in your life you believe would be an exemplary human services worker. What
characteristics and skills does he or she possess?

Week Two Discussion Questions

Why is primary prevention preferable to secondary prevention?

Describe the ethical issues in primary prevention and how a human services worker in an agency can avoid
committing ethical errors.

Describe a self-help support system. Review information online and/or interview a coordinator of a local
system in order to address the remaining questions:

o What is the philosophy of the self-help support system?
o What is the target population(s) served?
o What are the functions of the self-help support system?
o How does the system interface with other programs or agencies?
o What is the role (if any) of human services workers at the support system?
o How and by whom are the services of the support system evaluated?
o What are the recent outcomes, both positive and negative, of the self-help support system's services?
o How might the services of the support service be improved?

Week Three Discussion Questions

How might a human services case manager use consultative services?

What is a community needs assessment? What is its purpose?

Describe how a community needs assessment might be performed by an agency.

How is the method of service delivery determined by the agency after a needs assessment has been
made?

How is the delivery of services evaluated for effectiveness by an agency? (That is, how does the agency
ascertain whether the chosen approach is working?) .

Describe the delivery of mental health services at a local agency. Contact someone at the agency that can
tell you what services are offered, how the agency determined the need for those services in the
community, and the process they are using to assess the effectiveness of their mental health services.
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Week Four Discussion Questions

How has crisis intervention evolved into a human services subspecialty?

What roles do volunteers and trained professional consultants play in provision of crisis intervention
services?

What are the "proactive-preventive models of crisis intervention" and how could they be employed in the
future?

How might the managed care system impact the provision of crisis intervention services?

Why is the idea of networking and collaboration with other agencies becoming so important in the crisis
intervention field?

What are some of the future trends in crisis intervention and how might they impact the human services
worker?

How might communities in the future become involved in the formation of prevention strategies in crisis
intervention?

These questions will form the basis of the individual "Paper on a Future Trend of Crisis Intervention in the
Human Services Delivery System" to be handed in during Week Five.

Week Five Discussion Questions

Discuss the following specific crisis intervention situations by exploring the points listed below:

o Chemical dependency
o Personal loss
o Violent behavior in institutions
o Spousal abuse

Explore the following points for each of the above situations:

o Using the ABC method, how might you proceed in this situation?
o Are there any components of prevention that may be applied to this situation?
o What specific role(s) might a human service worker play in this situation?
o How might this situation be impacted in the future by advancing technologies?



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WEEK 2 UOP MATERIAL
PRESENTATION ON SKILLS AND CHARACTERISTICS OF MENTAL
HEALTH HUMAN SERVICES WORKERS
The purpose of this individual presentation is to allow students to consider what skills and characteristics they
bring to the field of human services. The presentation may be narrative in design, providing events or learning
situations where they have developed skills or refined characteristics for a successful career.
The presentation should be between 5-10 minutes in length, and should include the title, agenda, conclusion
and reference pages. Be sure to involve audience with handouts and questions.
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WEEK 3 UOP MATERIAL
LEARNING TEAM PRESENTATION ON A SELF-HELP SUPPORT SYSTEM
The presentation will be divided into the portions outlined in the materials under Learning Team Meeting Two.
Each presentation should be between 15-20 minutes in length. The presentations will take place during Week
Three. They will be graded on completeness of the information presented, how the Learning Team coordinates
its efforts, and insights developed from the groups research into the self help program.
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WEEK 4 UOP MATERIAL
INTERNET SEARCH FOR ARTICLE AND PRESENTATION ON THE
DESIGN, DELIVERY, OR EVALUATION OF A HUMAN SERVICE PROGRAM
The purpose of this search and presentation is to allow the student to use Internet or Online resources to
investigate a human services program. The presentation should focus either on how the program was designed,
how services are delivered, or how the program is evaluated.
The presentation should be between 15-20 minutes in length and include title, agenda, conclusion and
reference pages and will be graded on completeness, insights developed regarding the program, and
grammatical correctness. The presentation will be due during Week Four. Be sure to involve audience with
handouts and questions.
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WEEK 5 UOP MATERIAL
PAPER ON A FUTURE TREND OF CRISIS INTERVENTION IN THE HUMAN
SERVICES DELIVERY SYSTEM
The purpose of this paper is to allow the student to report on a future trend of crisis intervention following a
general discussion during Learning Team Three. The paper should be between 5-10 pages in length not
including the title and reference pages. It should contain an overview of the trend, how the trend will impact the
practice of crisis intervention within the human services field, what challenges the trend will need to be met as a
result of the impact, and some of their suggestions as to how the human service worker needs to proactively
deal with this trend.
The paper is due during Week Five. It will be graded on completeness, insights developed, and grammatical
correctness.
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WEEK 5 UOP MATERIAL
LEARNING TEAM PRESENTATION ON A CRISIS INTERVENTION
SITUATION

The Learning Team Meeting participants will discuss the specific crisis intervention situations of
posttraumatic stress disorder, suicide, sexual assault, and woman battering. The discussion will
be a preface to their presentation during Week Four or Five. Although the Learning Teams will
present only one situation as assigned, they should review all the situations. Topics for discussion
should include:
o What are the background and major dynamics of the situation?
o What are some of the effective strategies for intervening in this situation?
o Are there any components of prevention that may be applied to this situation?
o What specific role(s) might a human services worker play in this situation?
o How might this situation be impacted in the future by advancing technologies?
These topics will form the sections of the Learning Team's presentation. The presentation should
be 30 minutes in length and will be presented in either Week Four or Five depending on random
assignment. The presentation will be graded on completeness of the information provided, how
well the Learning Team worked together, and the insights developed by the group.











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