Going Global Embracing new Technology Managing Talent or human capital Managing Change through HR - Formal change management programs help to keep employees focused on the success of the business managing Talent, or Human capital - the knowledge, skills, and capabilities of individuals that have economic value to an organization managing to the Market TQM - a set of principles and practices whose core ideas include understanding customer needs, doing things right, and striving for continuous improvement Reengineering and HRM - Fundamental rethinking and
Going Global Embracing new Technology Managing Talent or human capital Managing Change through HR - Formal change management programs help to keep employees focused on the success of the business managing Talent, or Human capital - the knowledge, skills, and capabilities of individuals that have economic value to an organization managing to the Market TQM - a set of principles and practices whose core ideas include understanding customer needs, doing things right, and striving for continuous improvement Reengineering and HRM - Fundamental rethinking and
Going Global Embracing new Technology Managing Talent or human capital Managing Change through HR - Formal change management programs help to keep employees focused on the success of the business managing Talent, or Human capital - the knowledge, skills, and capabilities of individuals that have economic value to an organization managing to the Market TQM - a set of principles and practices whose core ideas include understanding customer needs, doing things right, and striving for continuous improvement Reengineering and HRM - Fundamental rethinking and
Going Global Embracing New Technology Managing Change Managing Talent or Human Capital Responding to the Market Containing Cost Globalization The trend toward opening up foreign markets to international trade and investment Partnerships with foreign firms Anything, anywhere, anytime markets Lower trade and tariff barriers Effects Different geographies, cultures, laws, and practices Issues Identifying people who work overseas Developing culture and work practices Adjusting Compensation plans
Embracing New Technology Unlimited data can be stored, retrieved and used Effects on HRM HRIS Reduce the jobs and increase the jobs Transformation from touch labor to knowledge worker Issues Managing displacement, redundancy, retraining and managing the knowledge workers
Managing Change Types of Change Reactive change: Change that occurs after external forces have already affected performance Proactive change : Change initiated to take advantage of targeted opportunities Managing Change through HR Formal change management programs help to keep employees focused on the success of the business Why Change Efforts Fail?
Not establishing a sense of urgency. Not creating a powerful coalition to guide the effort. Lacking leaders who have a vision. Lacking leaders who communicate the vision. Not removing obstacles to the new vision. Not systematically planning for and creating short-term wins. Declaring victory too soon. Not anchoring changes in the corporate culture
Managing Talent, or Human Capital Human Capital The knowledge, skills, and capabilities of individuals that have economic value to an organization. Valuable because capital: is based on company-specific skills. is gained through long-term experience. can be expanded through development Responding to the Market
Total Quality Management (TQM) A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement. Six Sigma A process used to translate customer needs into a set of optimal tasks that are performed in concert with one another.
Responding to the Market (contd) Reengineering and HRM Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed. Requires that managers create an environment for change. Depends on effective leadership and communication processes. Requires that administrative systems be reviewed and modified.
Containing Costs Downsizing The planned elimination of jobs (head count). Outsourcing Contracting outside the organization to have work done that formerly was done by internal employees. Offshoring The business practice of sending jobs to other countries. Employee Leasing The process of dismissing employees who are then hired by a leasing company (which handles all HR-related activities) and contracting with that company to lease back the employees