CIS 262

Fundamentals of Voice Over IP (VoIP)

Instructor

Bill Saichek
(714) 432-0202 x21255
Office: Computer Center Room A (behind the copy machine)
Office Hours: Wednesday & Thursday, 5:00pm 6:00pm
Tuesday, 4:00pm 5:00pm
Email: bsaichek@occ.cccd.edu
MyOCC: http://www.orangecoastcollege.edu/myocc

Text Book & Class Supplies

Required: VoIP and Unified Communications
William Flanagan
Wyle
ISBN: 9781118019214

Optional (but HIGHLY Recommended):
Laptop Computer
You will not need a highly powerful or large laptop. We will be using mostly web
browsers and simple apps (soft phones). It does not have to run Windows (theres even
a version of Skype for Linux). A small $250-$300 netbook is just fine.
USB Serial Adapter (if your laptop does not a serial port)
If youre running Windows 7 or Linux, make sure the adapter is compatible and has the
drivers available.
Headset with Microphone
You can purchase them at Newegg.com for less that $30

Important Times & Places

Class meets in Business Education Room 106 on Thursday from 6:00pm 10:15pm

What this Course is About

Networking has become the buzz in the Information Technology arena. But, networking has been
around forever I hear you say. This time however, networking has taken on a whole new
dimension.

First, there were just data networks wired data networks. Then wireless networks burst onto the
scene. Now we could be untethered from our physical networks and work where we need or want
to. Then, our office networks became our home networks. And then the need for additional
services such as voice and video became a necessity for both the corporate and the home
environments.

And that is what Voice Over IP or VoIP is the study of the how voice networks and data
networks can coexist over a packet-switched environment.

STUDENT LEARNING OUTCOMES:
1. Demonstrate proficiency in the use of the differing technologies, protocols, and basic
operations used in Voice over IP and PSTN technologies.
2. Design, implement, document, and explain a Voice over IP network to solve a real-world
business problem.

At the end of the course, students will be able to:

Analyze voice packetization parameters that can be modified to meet the customers voice
quality objectives
Determine optimal VoIP traffic flow recommendations and QoS requirements
Identify the existence of data network issues known to be problematic for VoIP traffic
Determine appropriate power needs for VoIP devices, application servers, and LAN
infrastructure
Compare and contrast the advantages and disadvantages associated with the various WAN
topologies, such as Frame Relay, Asynchronous transfer Mode (ATM), leased lines, and
Digital Subscriber Line (DSL) commonly available for the transport of VoIP traffic
Define the key infrastructure considerations to support the addition of VoIP traffic in a Local
Area Network (LAN), Wide Area Network (WAN), and Wireless environments
Apply knowledge of how voice is sampled and converted into IP packets to determine the
appropriate CODEC and packetization interval required to meet customer VoIP bandwidth
requirements
Compare and contrast transport models, such as Voice over IP (VoIP), Voice over Frame
Relay, and Voice over ATM
Apply knowledge of the attributes of Real-Time Protocol (RTP) to identify why it is ideal for
handling packetized voice in an IP telephony environment
Compare the unique attributes of the User Datagram Protocol (UDP) versus the Transmission
Control Protocol (TCP) to explain the benefits of UDP over TCP in a real time VoIP
environment
Identify common fragmentation issues known to be problematic for VoIP traffic in LAN and
WAN environments
Differentiate between the various methods, such as Differentiated Services (DiffServ),
available for implementing QoS of VoIP traffic in a WAN environment to achieve the best
voice quality
Assess customer routers to identify performance/traffic handling capabilities and network
implementations known to be problematic for VoIP traffic.
Analyze customer data protocols and application requirements to identify which traffic (data,
voice, and VoIP) to be given priority
Analyze a customer Frame Relay environment to identify if circuit speed mismatches exist in
the VoIP speech path to determine whether traffic shaping or fragmentation is needed
Given customer Network address Translation (NAT) and firewall implementation,
recommend methods for addressing traversal issues known to be problematic for H.323
traffic
Develop customer recommendations for VoIP traffic implemented within Virtual Private
Network (VPN) tunnels based upon acceptable overhead and latency for sample design
scenarios
Explain the issues and challenges of providing regulatory emergency services in a VoIP
environment to meet customer/regulatory emergency services requirements
Discuss standards and protocols for converged networks, such as H.323 and Session
Initiation Protocol (SIP)

Testing and Grading:

Tests:
There will be two test given in the semester (a midterm and final). The tests will be taken in class
using the OCC BlackBoard system. Each test will cover the material in the book and given during
lecture (remember, if I talk about it it is fair game). The tests will count towards 25% of your
final grade.

Labs:
There will be lots of hands-on labs that you will work on during the semester. These labs will stress
the installation, setup and configuration of different VoIP environments and allow you to perform
the same tasks you would be required to do as a VoIP administrator. The labs will count towards
50% of your final grade.

We will be installing, configuring and using the following VoIP technologies:

Simple Internet Tools: Skype-to-Skype
Open Source Call Manager: Asterisk / Trixbox
Small Business Call Manager: Linksys / Cisco VoIP Gateways
Enterprise-Level Call Managers: Cisco Call Manager Express and Nortel BCM-50

Skills Drill:
There will be a final Skills-Based exam that will provide you the opportunity to interconnect several
different VoIP Gateways to a PSTN network and then make calls between them. The Skills Drill
will count towards 25% of your final grade.


Grading Summary
Three Online Tests 25% of weighted total points
Labs 50% of weighted total points
Skills Drill 25% of weighted total points

Grade Percent
A 90%
B 75%
C 65%
D 60%
At my discretion, grades will be curved.
However, no student will receive a grade less
than that prescribed by the above table.



What are the rules for this course

Deadlines:
Pay close attention to the schedule as to when tests and labs will be available. The tests and labs must be
completed by the dates indicated.

Also the date of the final exam is fixed by the college calendar. If you know youll miss the last night of class,
please make arrangements beforehand so that we can schedule an earlier time.

Attendance and Withdrawal
Participation is an important part of this course, and missing lectures or labs can impact your grade. If you miss
three class sessions, you may be dropped without notice. Don't assume, though, that you will be automatically
dropped if you fail to complete the material. It is your responsibility to withdraw from any class. If you stop
attending, yet fail to withdraw, you will receive a grade of F.

Please pay special attention to the OCC drop deadlines. Every semester there are students who want to drop the
class after the deadline to drop has already passed. Those students end up getting an F in the class if they are
unable to complete the coursework.

Academic Honesty
Computers, networking, communications and operations by its nature rely on learning from the work of others.
You are encouraged to examine each other's designs and to discuss various approaches and styles. Each student,
however, is still expected to do his or her own work. In this regard, discussing the general method used to solve
a problem is certainly acceptable. Taking another student's work and modifying it is not acceptable, and is
easily detected. You are expected to maintain a high level of academic honesty. Work submitted without
proper attribution will result in a lowered grade. Cheating on quizzes or exams will result in course failure.

Disruptive Behavior
You are entitled to an environment that encourages learning, as are all your fellow students. You should not
behave in a manner that negatively impacts other class members. In a classroom, such behavior includes hostile
behavior, as well as interrupting other students and attempting to inappropriately dominate the classroom. In an
online class, disruptive behavior includes "flaming" or harassing email.

Proper care will be taken in use of the equipment and tools. Proper safety precautions will be taken when using
the equipment and tools. Please treat the equipment with the utmost care this is all we get. Improper use
will result in removal from the classroom and/or lab.

I expect all of you to be polite, respectful, and helpful to your fellow students; in short, I expect you to act like
adults should act. If, in my judgment, your behavior negatively impacts the rest of the class, you may be subject
to disciplinary action.

Disabilities
If you have a disability that may impede your ability to successfully complete this course, you should contact
the Disabled Student's Center (432-5807 or 432-5604 TDD) not later than the first week of the course. Their
staff will assist you in arranging accommodations that can help you meet course requirements.

Reservation of Rights
I reserve the right to change this syllabus and the schedule as necessary, including, without limitation, these
policies, without prior notice.