Introduction

The company consists of PepsiCo Americas Foods (PAF), PepsiCo Americas Beverages
(PAB) and PepsiCo International (PI)
PAF includes Frito-Lay North America, Quaker Foods North America and all Latin
America Food and Snack businesses, including Sabritas and Gamesa businesses in
Mexico. PAB includes PepsiCo Beverages North America and all Latin American
beverage businesses. PI includes all PepsiCo businesses in the United Kingdom, Europe,
Asia, Middle East and Africa. PepsiCo brands are available in nearly 200 countries and
generate sales at the retail level of more than $98 billion.
Some of PepsiCos brand names are mor e than 100-years-old, but the corporation is
relatively Young. PepsiCo was founded in 1965 through the merger of Pepsi-cola and
Frito-Lay. Tropicana was acquired in 1998 and Pepsi merged with the Quaker oats
company, including Gatorade, in 2001
PepsiCo offers product choices to meet a broad variety of needs and preference-from fun-
for-you items to products choices that contributes to healthier lifestyles.
PepsiCos mission is To be the worlds premier consumer products company focused on
convenient foods and beverages. We seek to produce healthy financial rewards to
investors as we provide opportunities for growth and enrichment to our employees, our
business partners and the communities in which we operate and in everything we do, we
strive for honesty, fairness and integrity.


COMPANY PROFILE
PepsiCo entered India in 1989 and in the span of a little more than a decade, has grown to
become the countrys largest selling soft drinks company. The company has invested
heavily in India making it one of the largest multinational investors. The group has built
an expansive beverage, snack food and exports business and to support the operations are
the groups 39 bottling plants in India, of which 17 are company owned and 22 are
franchisee owned.
PepsiCo Stays committed to providing its consumers with top quality beverages. Its
diverse portfolio of brands include the flagship cola brand-Pepsi, Diet
Pepsi,7up,mirinda,mountain dew, slice fruit drink, Tropicana brand 100% fruit juices in
various flavors; Aquafina packaged drinking water, Gatorade plus local brands Lehar
evervess soda, dukes lemonade and mangola.
PepsiCo is also a dominant player in the snack food segment in India. PepsiCos snack
food company Frito-lay is the leader in the branded potato chip market. It manufactures
Lays Potato chips; cheetos extruded snacks, uncle chips; traditional namkeen snacks
under the kurkure and Lehar brands; and Quaker Oats.
PepsiCo is one of the largest MNC exporters in India and its export business consist of
three categories- agri business, commodities and Pepsi system sales. PepsiCo has made
significant investments with the Punjab Agriculture University to develop a
comprehensive agro-technology programme that has helped thousands of framers across
India improve the yield of their farms and the quality of their agricultural products.
PepsiCo has leveraged its knowledge in contract farming to develop seaweed cultivation
in Tamil Nadu and has partnered with the Government of Punjab to help farmers of the
state through the utilization of developed technology for citrus farming.
As part of its sustainable development initiatives, PepsiCo India has been a committed
leader in the promotion of rain water harvesting, water conservation recycling and the
reduction of effluent discharge. PepsiCo has also established Zero waste centers and PET
recycling supply chains and assisted victims of natural disasters. PepsiCo stays dedicated
in its endeavor to develop community outreach programs by supporting rural water
supply schemes, administering opportunities for women in rural areas through vocational
training as an alternate means of live hood.
PepsiCo India has worked closely with the Defense forces in rehabilitation of Defence
Personnel through projects like Mission vijay-2. Under this project Pepsi in association
with Castrol helped soldiers set booths in rural area to sell pepsi and Castrol products
there by helping them to not only earn a decent living but also add some colour to their
lives. Through this project PepsiCo India also tries to give these soldiers distribution
rights for its soft drinks.
It gives PepsiCo India great pleasure in associating with Defence India and Samvedna for
an event to bring cheers and smiles for our Jawaans of BSF (Border Security Force) at
Wagah.

PEPSICO IN INDIA

PepsiCo, Incorporated is a global American beverage and snack company. Besides the
Pepsi-cola brands (including Mountain Dew), the company manufactures Quaker Oats,
Gatorade, Frito-Lay, SoBe and Tropicana. PepsiCo is one of the largest MNC exporters
in India. PepsiCo entered India in 1989. It has become the countrys largest selling food
and beverages companies. It has 39 bottling plants in India, of which 17 are company
owned and 22 are franchisee owned. The famous brands of the company include soft
drinks like Pepsi, Diet Pepsi, 7up, mirinda, mountain dew. Other brands are Aquafina
drinking water, Gatorade, Tropicana, Tropicana Twister and Slice. Snack category, Lays,
Kurkure, Uncle Chips and Cheetos are very popular













PepsiCo

Products Details

Aquafina
Aquafina bottled water goes through a state-of-the-art purification process so
that you get the refreshment your body craves in its purest form.

Brisk
The original iced tea with tons of attitude. The one with the bold lemon flavor that
kicked iced tea off the back porch and gave it some street cred. Now that's Brisk, baby!

Cheetos
CHEETOS Snacks are the playfully mischievous cheesy crunch that add a little
lighten-up moment to any day. Proof positive, you simply cant eat a Cheetos Snack
without smiling. The CHEETOS brand strives to provide consumers with fun times
every step of the way.

Diet Mountain Dew
All the great taste and intensity of DEW without the calories!

Diet Pepsi
With its light, crisp taste, Diet Pepsi gives you all the refreshment you need - with
zero sugar, zero calories and zero carbs. Light. Crisp. Refreshing. Diet Pepsi. Nothing
refreshes like a Diet Pepsi.

Doritos
DORITOS brand tortilla chips deliver a powerful crunch that unlocks the bold
and unique flavors you crave. The DORITOS brand is constantly creating new ways to
give you immersive and memorable experiences, to put you in control of the things you
love most.
Fritos
The popularity of FRITOS Corn Chips has put the snack in a class of its own.
From small towns and family barbecues to parties in the big city, this classic snack is a
true icon. The hearty chip even inspired the creation of another American classic,
FRITOS Chili Pie.

Gatorade
Available in over 80 countries, Gatorade's line of performance drinks adds over
40 years of rehydration and sports nutrition research to the PepsiCo portfolio. Born in the
lab in early summer of 1965, a University of Florida assistant coach sat down with a team
of university physicians and asked...

Lays
Wherever smiles wherever smiles happen and happiness is celebrated, youll find
LAY'S potato chips. From backyard BBQs and birthday parties to 4th of July picnics,
LAY'S chips are there to share the moment. Its no wonder these deliciously fresh-
tasting and perfectly crispy potato chips have been Americas...

Lipton
Made with natural ingredients, new 100% Natural Lipton Iced Tea unlocks the
natural goodness of tea, blending it with delicious flavors to hydrate and refresh you.

Mirinda
Mirinda is here to be your carefree laugh out loud partner. The bold fruity taste
and the vibrant fizz will remind everyone; dont take life too seriously. Enjoy the
sensorial fruity Mirinda experience with Orange, Citrus, Green Apple, and Strawberry,
Tangerine and Pomegranate flavors. Release Mirinda....

Mountain Dew
Mountain Dew exhilarates and quenches with its one of a kind great taste


Pepsi
Pepsi - the bold, refreshing, robust cola.

Pepsi MAX
Pepsi MAX is the only soda with zero calories and maximum Pepsi taste!

Quaker
Quaker's family of brands includes household names you know and love. These
consumer brands which deliver great taste, nutrition, quality and variety, have been
around for as long as 130 years. Ninety-two percent of our U.S. brands hold the number-
one or number-two position in their respective...

Ruffles
Chip lovers have come to know that R RR Ruffles Have Ridges! The thick
ridges of RUFFLES Potato Chips help hold more great potato chip flavors and stand up
to the thickest dips.

Sierra Mist
Sierra Mist Natural is made with real sugar and nothing artificial - just natural
ingredients so the crisp, clean lemon-lime flavor shines through. It's simple, delicious,
and refreshing

Tostitos
TOSTITOS tortilla chips are made for dipping. Whether its a couple of friends
gathered to watch the game or a giant backyard barbecue, TOSTITOS are the must-
have chipsthe ultimate salsa and dip delivery system. With their perfect shape, texture
and taste, TOSTITOS chips are a reminder that the...



Tropicana
Tropicana, the strongest name in juices, extends the PepsiCo portfolio of brands
with plenty of nutritious, high-quality flavours. Tropicana Products, Inc. is the leading
producer and marketer of branded fruit juices. Its products are marketed in the U.S. under
a variety of brand names, including...

MISSION STATEMENT


Our Commitment
Sustained Growth
Empowered People
Responsibility and Trust

Guiding Principles
Care for customers, consumers and the world we live in
Sell only products we can be proud of
Speak with truth and condor
Balance short term and long term
Win with diversity and inclusion
Respect others and succeed together











VISION STATEMENT

PepsiCo Sustainability Vision
PepsiCos responsibility is to continually improve all aspects of the world in which we
operate-environment, social, economic-creating a better tomorrow than today.
Tomorrow>Today

UNIT ORGANIZATION STRUCTURE






















AGM/AOD
Plant Manager
Route to
Market
Sales Manager
/GSM

Finance Manager
HR Manager
ASMs Channel Manager
Area Capability Dev Manager
Sales Executives
Market
Developer
s

Distributors/
Salesmen

Marketing Key Accounts

PRODUCTI ON PROCESS
The process of manufacture of Aerated water (soft drink) like Pepsi brand product
is divided into mainly five parts such as
1. Water Treatment
2. Syrup Making
3. Bottle Washing
4. Filling
5. Testing of Product

(1) Water Treatment: -
Water treatment is very essential in soft drinks plants as the nature and
quality of water varies from place to place. To set uniform and standard water the
process of treatment is carried on. The water taken out from bore well by the help
of motor pump and pipe line are collected in storage tank where is pre
chlorinated by chlorinators and by the help of pipe lines comes to treatment tank
called coagulation tank where to this water solutions of different strength of
bleaching powder, ferrous sulphate, hydrated lime are added through dosing
pump to reduce alkalinity, hardness, kill the bacteria .The chemical are mixed by
mechanical stripper and then the suspend mattress settle down as sludge and
clear water passes to retention tank. From this tank, the water passes through
sand filter containing fine sand and pebbles and carbon filter containing granular
carbon and finely through water polisher, micron filter, and UV lamp to ensure
clear and sanitary water for use. Further water used in bottle washer and boiler
need softening .for this purpose ,the water from storage tank ,after passing
through two filter beds contain fine sand and granular carbon respectively comes
to pass through bad resin were it is softened .this soft water is essential to use in
and bottle washer to reduce scale formation inside the machines.



(2) Syrup Making: -
For syrup making of particular brand, calculate quantity of sugar water activated
carbon and high flow super cell known as filter aid taken in to sugar to enter
steam and also filled by a motor with agitator. Sugar syrup called raw-syrup is
prepared by dissolving the sugar with continuous stirring and heating by steam
supplied by fired boiler. This hot syrup by the help of pump is filtered through a
filter press attached with a series of quality filter paper to separate out carbon
particles. Clear hot syrup by the help of SS pipe lines passes through water
P.H.E. for cooling and the then another P.H.E. circulated by glycol for further
cooling. The chilled syrup comes to a mixing tank to use calculating of sugar
quantity by Brix Hydrometer, concentrate added and mix thoroughly by a
mechanical Stirrer fitted to the tank. This syrup is now finished syrup ready for
use. The concentrate mainly, the liquid part are kept in a cold store, the
temperature of finished syrup is also maintained by air-conditioner. All the
containers used for syrup making are cleaned and sanitized by Soda-Bi-Crab,
strong chlorine solution and hot caustic soda solution.

(3) Bottle Washing:
Bottle washing is an important part in soft drink plant. The empty durable
and returnable bottle used are returned from market in plastic carats are fed to a
bottle washing machine (washer). The machine has double end system with
circular chain to carry the bottles. Caustic soda Tri-Sodium Phosphate, Sodium
Glausonate is adding to the caustic by the supplied. The Caustic tank filled in
with water heated by steam supplied by the boiler. The empty bottles enter to the
hot Caustic tank in one end and after being cleaned by hot Caustic solution and
finally washed with water through spray jets fitted are discharged in other end.
The washed bottle proper inspections are SU 319 and SU 853 used for conveyor
cleaned and smooth running of chain carrying bottles. SU 260 and SU 773 is
used for bottle cleaning, shining, and mold removing.
(4) Filling: -
Finished syrup and treated water lime are commixed to a dosing pump
which mixes syrup and water with ratio of 1:5 and the syrup mixed with water
enters to carbonator tank to mix CO
2
gas, which is preserved in cylinder for
use. The cylinders are connected through CO
2
manifold to tank to use
requisite quantity of gas. To control CO
2
pressure and temperature of liquid;
we used recording control (Taylor). The syrup passed through a P.H.E. which
is called itself by circulation of chilled glycol supplied chilling F-22 gas used.
The syrup being chilled easily mixed with CO
2
gas and enters to filter for
bottling. The filter is connected with filling valves and lift cylinders. The lift
cylinder functions by pressure of air supplied by an air composer. The syrup is
known as beverage in this stage is filled in the cleaned bottles which are
durable in nature and returnable by buyer filling machine (filter) by a counter
pressure of carbon dioxide gas. After beverage filled in bottle it goes to the
crowner where with the help of crown crocks the bottles are sealed (crowned)
to project the carbonation, flavor, outside contamination and spoilage. The
finished products are coded by a coding machine and inspected properly by
inspection light while passing through the conveyor where finished product
are accumulated enters to carat washer machine and it is washed moves
through the conveyor where finished product are accumulated.
Then the products are kept in plastic carats which are durable in nature and
returnable by buyer, put on palates and sent to shipping for shipment. The entire
container in contact with syrup are properly cleaned and sanitized by Soda-Bi-
Carbonate, hot water, caustic soda solution and strong chlorine does.

(5) Testing of product: -
Finally the finished syrup during bottle is tested in laboratory to meet the
parameters and also to get a standard and quality products to maintain the
standard and information and uniformity in products the sugar contents and
carbonation in the bottle are checked in regular intervals by Brix-hydrometers,
Refrectometer and pressure gauge. The dead weight tested is used to calculate
pressure gauge to know the correct pressure. TA &Ph are tested by digital Ph
meter. Electronic digital balanced is used to weight chemical to conduct test in
lab. The purity of CO
2
is checked by CO
2
purity tester. The chlorine
comparators. The microbiology test of the product and water used in syrup
making and production are also done to ensure that the product is free from
any bacteriological contamination. To conduct the micro test hot sterilizer
incubator, autoclave, pads filter membranes, media are produced and used.
The Diesel generator is operated in case of electricity failure for smooth
operation of the plant. To drawn electricity for the State Electricity Board the
transformer is used.

The steps involved in the production process are:-
First the fork lift supplies the empty bottles which are collected from the
distributions.
Then depalletising is done i.e. separating cases filled or empty bottles
from the wooden planks.
Uncasing is done by separating empty bottles from the cases/carats.
Empty bottles are then fed into the bottle washer where stream with some
chemical is used for washing.
Washed bottles are then send to the filler where premix (Composed of
syrup, treated water bulk CO
2)
is filled in it.
The whole concentrated is chilled with glycol before filling and then
crowning is done.
The filled bottles are passed through inkjet coder for printing price and
date.
Then again the filled bottles are send for final light inspection and from
there they are collected on a table.
Lastly the filled bottles are arranged in the crates (casing) and then
palletizing is done for storing it in the warehouse.

PREPARATION OF SYRUP
Treated water + Sugar = Flavour
PRODUCT MANUFACTURED
The product manufactured by Pepsi Beverages Pvt. Ltd. are very limited ranges
as it is not independent to diversity its products. It is a unit of Pepsi food Pvt. Ltd. which
supplies concentrates for drinks. They are:-

Products Quantity Colour Flavour
Pepsi
Mirinda
7 Up
Mountain Dew
Slice
Lehar soda
Pet
Pet



300 ml, 200ml
300 ml, 200ml
300 ml, 200ml
300 ml
300 ml
1.5 lt.
2 lt.
330 ml

Brunt sugar
Sun-set
Colorless
Sunset
Tetrazine
Brunt sugar
Brunt sugar
Brunt suga
Cola
Orange
Lemon
Lemon
mango
Cola
Cola
Cola




CONSUMERS
The main consumers of these products naturally are youth. Besides the direct
consumer it is also used for the some purpose of providing it to the mass by hoteliers,
restaurant owners and various other soft drink peddlers. These products are the choice of
the new generation. Thus it can be said that it is a product of mass consumption

DECI SI ON MAKI NG FOR CHANNEL OF DI STRI BUTI ON

The marketing executive must undertake to following steps in order to establish
the channel of distribution for a company.
1. He/She must understand the retail and wholesale market and type of middlemen
available in both.
2. He/She must understand the various conflicts which continually exist between and
within the channel.
3. He/She must select the general channel to be used keeping in mind the goals of
the company marketing programme and the job to be done by distribution system.
4. He/She must take decision regarding be intensity of the distribution (i.e. the
number of middlemen) to be used each level and each market.
5. He/She must select the specific firms which will handle his product and then
manage the day to day working relationship with them.
6. He/She must determine the methods and the procedure in firms (i.e. use of the
transportation and warehouse facilities and services in firms making programme)
in the physical distribution of the product.


Types of Marketing Channels
1. Direct marketing channel : A marketing channel that has no intermediaries level
2. Indirect marketing channel : Channels containing one or more intermediaries




Customer Marketing Channels

Channel 1. Manufacturer..Consumer
Channel 2. ManufacturerRetailerConsumer
Channel 3. Manufacturer...Wholesaler.RetailerConsumer
Channel 4. Manufacture.WholesalerJobberRetailer.Consumer
CHANNEL DYNAMICS

Distribution channel do not stand still. New wholesaling and retailing institution
emerge and new channel system evolves. There are four types of marketing channels.

1. Conventional Distribution Channel
A Channel consist one or more independent wholesaler and retailers. Each is a
separate business seeking to maximize its own profits even if this goal reduces
profit for the system as a whole. No. of channel members has complete or
substantial control over the other members.

2. Vertical Marketing Channel
This is most recent marketing channel. A distribution channel system as
producers, wholesaler and retailers act as unified systems. One channel member,
the channel captain owns the others or franchises them or has so much power that
they all co-operate. The channel captain can be the producer, the wholesaler or the
retailer.

3. Horizontal Marketing Channel
A distribution channel system in which two or more unrelated companies put
together resources or programmes to exploit an emerging marketing opportunity.

4. Multi-Channel Marketing
In the past, many companies sold to single market through a single channel.
Multi-channel marketing occurs when a single firm uses two or more marketing
channels to reach one or more customer segments.
RETAILING
Includes all the activities involved in selling goods or services directly to final
consumers for personal non-business use. A retailer or retail store is any business
enterprise whose sales volume comes primarily from retailing.
Retailers are the last but not the least in the marketing channel through whom the
eventual transfer of ownership of goods take place. The use of retailer boils down to their
superior efficiency in making goods widely available and accessible to target markets. In
most of the cases the retailers performs the important functions mentioned as under.
1. Information
2. Promotion
3. Negotiation
4. Ordering
5. Financing
6. Risk Taking
7. Physical Possession
8. Payment
9. Title

The major types of retailer are as following:-

1. Specialty Store: - They sell narrow product line with deep assortment.
2. Departmental stores: - They sell several product line with each line operated
as separate department managed by specialist buyers or merchandisers.
3. Super market: - They are relatively large, low cost, low margin, high volume
self-service operation designed to serve total needs for food, laundry and
household maintenance product.
4. Convenience Store: - These are relatively small store located near residential
areas, open long hours, seven days a week and carrying an united lines of high
turnover convenience products at slightly higher prices.
5. Discount Store: - These sell standard merchandise at lower prices with lower
margins and higher volumes.
6. Off price Retailers: - These sell the merchandise which are bought at less
than regular wholesale prices and sold as less than retail. These may be of
three types mentioned as under:
a) Factory orders
b) Independent off price retailers
c) Warehouse clubs ( Wholesale clubs )

WAREHOUSI NG
Every company has to store its finished goods until they sold. A strong facility is
necessary because production and consumption cycles rarely match.
Warehousing is not a simply storing activity but a package of services that
enables the smooth running of the industry.
The stores must be in constant touch with the use department in order to provide
uninterrupted services to the manufacture and its decision since working capital is locked
up in the warehousing stores in equal to money.
The stores functions can be organized in the following manner:-
a) To receive raw material components equipments etc.
b) To meet the demand of use department by issuing the order
c) Accounting the transaction properly.
d) Minimizing obsolescence surplus and scrap by right identification and
using correct preservation method.
The company supply finished products frequently to different distributors as per
the demand.
Every distributor keeps a minimum stock of different products of the product line
so that the uninterrupted supply could not affect.
In the industrial sector service of optimization where boils down to any exercise
of optimization where limited available resources are to be distributed equitably.
The problem arises from the material that are in stock the form of capital cost,
storage loss, pilferage obsolescence, insurance, handling, documentation etc. Services
level that can be maintained and hence the concept stores in money should be understood
by everybody in the organization.

INVENTORY DECISION

(1) Branding and Packaging
Out of the total market activities some are directly performed and
controlled by Pepsi Beverages Pvt. Ltd. itself some are followed according to
the standing instruction of Pepsi Foods Pvt. Ltd.
So far as the process of branding and packaging is concerned the Pepsi
Beverages Pvt. Ltd. Along with the authorized bottle in India adopt the same
pattern.

(2) Wholesaling
Wholesaling includes all the activities involved in selling goods or
services to those who buy for resale or business use. Manufactures use
wholesalers because wholesalers can perform function better and more cost
effectively than the manufacture can. These functions are not limited to selling
and promoting, buying and assortment building bulk barking, warehousing,
transporting financial risk bearing dissemination of marketing information and
provision of management services and consulting.
Like retailers wholesaler must decide on target market, product assortment
and services promotion and place. The most successful wholesalers are those who
adopt their services to meet and target customers needs, recognizing that existing
to add value to the channel.

(3) Retailing
Retailing includes all the activities involved in selling goods or services
directly to find consumer for their personal non-business use. A retailer or retail
store is any enterprise which sales volume comes primarily from retailing.
All marketer retailers must prepare marketing plans that include decision on target
market.
So the marketing channels can be viewed as a set of interdependent organization
with high potential for conflict. Then why would any business chosen to become
part of channel system.
TRANSPORTATION

Transportation is life blood of business management and commerce. The purchase
offices job in incomplete until and unless he ensures that the material is shipped from the
vendors premises located in different areas to his organization. Purchasing the
transportation is a key element in his job particularly in the context of the transportation
cost.

In deciding to transporting models shippers can choose from private contract and
common carriers.

Transport decisions must consider the complex trade-off between various
transportation mode and their implications for other distribution elements such as
warehousing and inventory.
DISTRIBUTION OF PEPSI


Here there are four systems of distribution channels.

Channel 1. ManufacturerConsumer
Channel 2. ManufacturerRetailer..Consumer
Channel 3. ManufacturerWholesaler.RetailerConsumer
Channel 4. Manufacture.WholesalerJobberRetailer..Consumer



Channel of distribution of Pepsi Beverages Pvt. Ltd.


By Lorry or Truck


Distributor


Dealers of customer


HR DEPARTMENT

The term human resource management refers to the task of handling people who belong to the
different status of the society, i.e. students, employees, employers, the self-employed, sportsmen,
housewives etc. Human Resource department is that part of management process which is primarily
concerned with the human constituents of an organization.

InPepsico, HR department divided their functions into two
1. Core
2. Sub unit

1. Core activities are:

Recruitment

Confirmation

Time office

Pay roll

Welfare

PF

Contract

Leave

Performance appraisal

Gratuity

ESI

Medic claim

Re imbursement

Grievance

Induction/ Orientation

Bonus

Transportation

Exit


2. Sub unit activities are:

Training

Safety

Security

Canteen

1. Core activities are:
Recruitment:
Recruitment is the process of searching for prospective employees and stimulating them to apply
for jobs in the organization.
- By Edwin B. Flippo.
Vacancies may arise in an organization due to any of the following reasons:
o Retirement of an employee on attaining a certain age
o Death of an employee
o Resignation of job by the employee due to certain reasons
o Disablement of an employee from service for certain reasons.
Vacancies also arise when new posts are created in an organization particularly when expansion activities
are undertaken.
For the recruitment process. The organization having selected/list of institution based on that they
select the employee.
The recruitment process is based on their qualification. Based on that they are conducting test,
group discussion for the candidate. At finally they conducting Medical examination to the entire
candidate. If the candidate passed in the above process, then only he/she will selected for the job.


The different kinds of employees are:
1. Short term trainee
2. Apprenticeship
3. DET (Diploma Engineering Trainee)
4. GET (Graduate Engineering Trainee)
5. Higher authority
HR department maintaining a separate Document/file for every individual employee. From the time of
offer letter & date of join to at the time of while relieving from the organization. This will helpful for
future reference.
Confirmation:
Probation:
Before confirmation the probation will take place. Probation is the initial testing period of the
candidate during which his performance will be watched. The period of probation may vary from
organization to organization. In certain organization it may be 6 months while in others it may extend up
to 2 years. But in this organization probation period is 6 month to 1 year only.
Confirmation:
Only on successful completion of the period of probation the candidates appointment will be
confirmed. It is only after getting the confirmation order the candidate becomes eligible to contribute to
provident fund and such other schemes.
Some concerns pay only consolidated pay to the candidate during his period of probation. He will
be put on scale of pay only on completing his probation. The scale of pay shows the break ups of an
employees salary, i.e., his Basic Pay, Dearness Allowance, House Rent Allowance and Medical
Allowance Payable.
A candidate who has not performed satisfactory during the period of probation will not be retained.
He will be issued the termination order.

Time office:
Time office is the one of the major function in HR department. Here they maintain the
attendance of the employee daily on the shift basis. In the organization this was done through the help of
punching machine and also with manual record. While the employee going for On Duty he/she should
inform and get permission from the time office and after that he/she should get gate pass from security
department.
If the employee put medical leave/authorized leave/at the time of critical situation they should
inform to the time office because they should inform/submit the report to their higher authority. And also
the employee can claim medic claim/allowance through the help of time office.

Pay roll:
Pay roll process is done by the HR people. Pay role is the payment of wages/salary to the
employee. Calculation of payment is also done by the HR people, after preparation of the salary slip, they
send this to finance department after the verification they will allot the payment to employee. And the
calculation of salary is 26 days of a month i.e., working days.
Calculation of monthly salary will be distributed salary includes the following:
Basic pay : XXX
Fixed dearness allowance : XXX
Total earnings : XXX
NET AMOUNT = TOTAL EARNINGS - TOTAL DEDUCTION.
TOTAL DEDUCTION = PF + ESI + ADVANCES.


Welfare:
The organization gives more importance to the employee in all the ways. Like providing safety
hand glows, shoes, dresses and etc.,
PF:
By seeing of every industry for PF, they are going for financial institution or insurance company.
But in Delphi-TVS they itself having their own trust and the work are done with in the industry itself by
an individual person. PF is applicable for those people who getting more than 15000 as a salary for them
only it is applicable and they also come under ESI benefits.
Contract:
Contract is the acceptance of both organization and outsider (contract agency) under some rule
and regulation. Based on that they will allow the employee as a contract people for some period and the
contact employees dont have any organization benefits. Here the transportation also come under contract
basis.
Leave:
The purpose of leave is for relaxation and freeness to employee and it is generally all the firm was
providing. But in advance Pepsico, they provide leave with pay. But it is monthly two days only, which
means for every month the employee can take 2 days leave with pay. That means 15days once he/she can
take leave. It is also one type of welfare activity. Its comes under organization policy.

Performance appraisal:
Performance appraisal is the process making an assessment of the performance and progress of
the employees of an organization. Once an employee has been inducted into the organization and given
the necessary training, the next step is to assess his performance periodically. Such an assessment would
indicate whether he is efficient or not. Performance appraisal is also known as merit rating or efficiency
rating.
The following factors are given weightage in evaluating the performance and progress of an
employee.
1. Knowledge of work
2. Extent of co-operation with colleagues and superiors
3. Initiative
4. Quality of work
5. Target attainment
6. Aptitude
7. Degree of skill
8. Discipline
9. Punctuality
10. Honesty
11. Ambition
12. Crisis management, etc.
13. Multi-skilled

Gratuity:
Gratuity is created by employee. Because if the employee works more than 2 years. He will be
treated as permanent employee. Based on that they can claim gratuity from organization. They can claim
Gratuity if an employee work 4 years 265 days.
ESI:
ESI means Employee State Insurance. ESI is applicable for all employees. It means one who
working in the company for them and his family members the organization providing hospital facility.
The person who getting below Rs,15000 he/she getting ESI benefits and the person who getting more
than Rs,15000 they also applicable for this Employee state insurance.
Medi claim:
Medi claim is nothing but if the person or his family can make a checkup/treatment in private
other than ESI/Government hospital. For that the person can claim money from their company.
Re imbursement:
Re imbursement means getting refund for the amount, what they spent for official work. That
means if the employee spent its own money for industry work. For that the person can Reimbursement
money from higher people.

Grievance:
An integral part of human resource management is the effective handling of grievances. Every
employee has certain job expectations. When the organization, where the employee is working, fails to
fulfill such expectation, he develops a feeling of discount or dissatisfaction. A dissatisfied employee is
bound to have grievances. Grievance, thus, arises due to the gap between the expectations of an employee
and the extent of their fulfillment.
Induction/ Orientation:
Once the selection process has been completed, they will be given a offer letter (or) a letter of
appointment given to the successful candidate. On that day they have special program that is called
induction/orientation program. To introduce the new employees to the organization and to the employee
new task, about manager & work group orientation program is needed.
Purpose of orientation:
1. To create favorable impression with respect to the work & organization.
2. To reduce anxiety and hazing: It reduces the confusion and gets the employee comfortable to
work.
3. To develop realistic job expectation among the new employee.
4. To reduce start-up cost: It reduce the starting durable, we can known about the organization.
5. To save time & effect: It regards to learning process.
6. To improve new works productivity by giving training to improve skills.
7. To reduce turnover.
8. To reduce conflict (Misunderstanding).
9. To strengthen organization culture.
Topics often covered in new employees orientation program:
It is classified as four:
1. Organizational issue
2. Employee benefits
3. Introduction
4. Job duties

1. Organizational issue:
History of employer (Owner)
About organization
Layout of physical facilities
Probationary period (Training period)
Product line & service Provided
Over view of the production process
Company & rules
Disciplinary regulation
Employee handbook
Safety procedures & enforcement
2. Employee benefits:
Vocation and holidays
Training & Education Benefits
Counseling
Insurance benefits
Retirement program
3. Introduction:
To supervisor
To Trainers
To Co workers
4. Job duties:
Job location & Job task
Job safety requirements
Over view of job
Job objectivities
Relationship to other jobs.



Bonus:
It is an additional reward for high performance. It is a discretionary payment. It is not gurantee &
it does not become part of the recipient basic salary.Bonus may be based on a variety of performance
measures, for example: achievement of specific objective.
Transportation:
The organization providing transportation facilities for the employee from the employee place
itself. This facility is very much helpful for the employees who are all coming from very long distance.
This facility is applicable for all surrounding area. Here from where they come from that is from their
place to work place & work place to their place.
The organization follow this concept here (Zero profit, Zero loss). It gives benefit for all.
Exit:
Exit or in other word we can call that as separation. It means after the attainment of retirement,
dismissal, and the employee will separate from the organization. That is there is no link between
employee and the industry. Here the organization settled the person and send off him from.
2. Sub unit activities are:
Training:
In this training program, the trainer gives the training based on their qualification and previous
work experience. The training program was conducted for the following:
o GET
o DET
o Lateral entry trainee
o Short term trainee
o Apprenticeship




1. GET (Graduate Engineering Trainee):
For Graduate Engineering Trainee, they are providing 6 month training.
2. DET (Diploma Engineering Trainee):
For Diploma Engineering Trainee also, they are providing 6 month training.
3. Lateral entry trainee:
Lateral entry trainee means giving training for higher authority. Higher authority means that who
come from other organization and joined as a top person in the organization. For them they are giving
training and conduct induction program. Here the higher authority is called like GM, AGM, etc.
4. Short term trainee:
For Short term trainee they give training for 1 year.
5. Apprenticeship:
This is a conventional or a traditional method of training. In such a method, the trainee, called
apprentice, is placed under a qualified senior worker. The apprentice learns the work by observing and
assisting his senior. During the period of training the apprentice gets a consolidated pay called stipend.

Methods of training:
The various methods of training may be grouped under two categories:
1. On-the job training
2. Off the job training
On-the job training refers to training given to an employee in the place where he is employed.
Work and learn is the philosophy of such a training concept.
The following are some of the important on the job training methods:
Induction training
Apprenticeship training
Refresher training
Most of the on-the job training methods are suitable for training clerical employees and factory
workers.
Off the job training refers to training given to staff at a place away from the actual work place.
The following are some of the important off the job training methods:
Lectures and conferences
Management games
Brain storming
The off-the job training methods are suitable for training junior executives.

Safety:
Safety is the major thing in the organization, for that they are concentrate on more and more
towards the production area, food, and environment and if there is any implement of the new thing they
will analyze/ discuss with senior medical officer and with top level people. And also they concentrate
more nature also because it gives blessing mind to employee to work with enthusiasm.

Safety Provisions:
General safety instructions are followed as applicable work instruction.
Fire extinguisher is provided at identified locations and servicing/refilling schedule is maintained
by HOD as per fire extinguishers service record. The lists of trained fire fighter are displayed in the shop
floor along with the fire station telephone number. Fire extinguisher is also provided with the label
indicating the next due dates for servicing/refilling.

First aid boxes are provided at the identified locations. The list of medicines with nearest
hospital/ambulance telephone numbers, emergency contact no. and of trained first aid personnel are
displayed near the first aid boxes.
Electricians are provided with rubber gloves, grinding and welding operators are goggles.
Security:
Security is one such need. People, generally, prefer secured jobs. Similarly, every employee
wants to contribute to provident fund, insurance and such other schemes that protect his interests
particularly in his old age when he cannot work and earn.
Canteen:
Canteen also comes under HR department. Here OHC play a major role for the safety purpose of
all employees. And the organization providing a hygienic food for all employees. This will maintain a
healthy organization in the organization itself. The organization provides the food for employee in a
reliable manner. And also they are providing food on shift wise also. In this canteen they use buffo
system. This show the neatness of the organization concept.
The organization runs on shift basis:
There are 3 shifts and general shift:
Shift timing is:
I
st
SHIFT : 6.00AM TO 2.00PM
II
st
SHIFT : 2.00PM TO 10.00PM
III
st
SHIFT : 10.00PM TO 6.00AM
GENERAL SHIFT -9.00AM TO 5.00 PM
HR POLICY
HR policy is general statement that helps the employees & the management to guide in thinking
and t take action in decision making.
This will serve as a roadmap for manager on no of issues such as recruitment, selection,
promotion & compensation and etc.
These HR policies are developed by the top management to assist manager.



HR policy contains the following things:
Recruitment

Confirmation

Time office

Pay roll

Welfare

PF

Contract

Leave

Performance appraisal

Gratuity

ESI

Medic claim

Re imbursement

Grievance

Induction/ Orientation

Bonus

Transportation

Exit

Training

Safety

Security

Canteens



DEPARTMENT OF FINANCE & ACCOUNTS
OBJECTIVES
Facilitating other service departments with speedy clearance of expenditure proposals
while ensuring financial property.
Disbursement of all staff related payments as per schedule.
Timely preparation and submission of budgets well within the dead line given by the
head quarters.
Finalizing of all financial accounts in accordance with the directions of head quarters.
FUNCTIONS
1. Maintenance of a system of financial control, internal check and financial scrutiny of all
expenditure and revenue proposals.
2. Manager of cash flow.
3. Disbursements to staff including retired persons.
4. Disbursements to outside agencies for supplies and services provided.
5. Revenue billing, follow up and realization.
6. Preparation of budgets and maintenance of a proper system of budgetary control.
7. Maintenance of financial accounts in accordance with the directions of head quarters and
preparation of financial statements.
8. Management of information systems.
9. Coordinating with internal and external audit and government audit for smooth disposal
of audit queries.