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Download Symantec Cleanwipe Removal Tool

Published on November 7, 2012 by vbcrbiz in Uncategorized


How to download the current version of the CLEANWIPE removal tool utility. (Clea
nwipe-v12.1.1101.401)
By Paul Sullivan
Vero Beach Computer Repair
http://verobeachcomputerrepair.biz
Find us on Google+
The Cleanwipe removal tool utility is used to completely remove Symantec Antivir
us and Symantec Endpoint Protection products. You can use CLEANWIPE from Symante
c to remove Symantec Endpoint Protection as well as Symantec Antivirus and all o
ther associated applications:
Alert Management Server
Firewall Administrator
Quarantine Console
Quarantine Server
Symantec AntiVirus (Version 9.x and above)
Symantec AntiVirus Corporate Edition
Symantec Client
Symantec Client Firewall
Symantec Client Security
Symantec Endpoint Protection
Symantec Endpoint Protection Manager
Symantec LiveUpdate
Symantec Network Access Control
Symantec Sygate Enterprise Protection
Symantec System Center
Symevent
If you have other Symantec applications on the computer that depend on any of th
e applications listed above, those applications may not function properly. The c
ustomer may need to re-install the missing applications after running CleanWipe.
To download the utility, open the following web page in a browser:
https://fileshare.symantec.com
Log in with the following information:
Login ID: cleanwipeutility
Password: CL3@nw!p3
Once you have downloaded the utility, please follow these instructions.
Note: The .zip file may be password protected.
Un-Zip Password: symantec
1. Extract the file to a new folder in a convenient location, such as the Deskto
p, using the un-zip password provided above.
2. Browse to the new folder and execute the utility by double clicking CleanWipe.
exe
3. Follow the on-screen instructions.
The utility runs in verbose mode and will ask you about the components you want
uninstalled.
***USE AT YOUR OWN RISK***
About CleanWipe
===============
CleanWipe is a tool that you can use to prepare or clean any supported Windows c
omputer before you install Symantec Endpoint Protection. It is a self-extracting
executable that unzips its batch files, utility programs, and data files to the
Windows\Temp folder by default. The password for this self-extracting executab
le is "symantec" (no quotes, all lower case).
Use CleanWipe with caution. You should use CleanWipe as a last resort after all
other means to prepare or clean a computer for Symantec Endpoint Protection inst
allation have failed.
Running CleanWipe may result in MsiInstaller items being logged in the Windows E
vent Viewer Application log with the following descriptive text:
"Failed to connect to server. Error 0x800401F0."

These Event Viewer log entries are harmless and can be ignored.
In rare situations, running CleanWipe may cause a computer to crash with a blue
screen. If this occurs, restart the computer and run CleanWipe again to solve th
e problem.
Before Running Cleanwipe
========================
***It is strongly recommended that you DO NOT Run Cleanwipe over non-console RDP
; This has been known to cause problems with NIC drivers.
How to restore network connectivity if cleanwipe tool removes the network card d
rivers
https://www-secure.symantec.com/connect/articles/how-restore-network-connectivit
y-if-cleanwipe-tool-removes-network-card-drivers
Running CleanWipe
=================
To run CleanWipe on 32-bit operating systems:
---------------------------------------------
1. Copy the CleanWipe folder to the target computer.
2. Open the CleanWipe folder and double-click the CleanWipe.exe file.
3. When you are prompted, browse to a location where you want the files to be co
pied and then click Start to extract the files.
If you click Start without selecting a location, the files are extracted to the
Windows\Temp folder.
4. When you are asked if you want to run CleanWipe now, click Yes to run CleanWi
pe immediately; click no to run CleanWipe later.
5. As you run CleanWipe, you are prompted several times. It is recommended that
you click Yes in response to all prompts.
If you choose to run CleanWipe later, browse to the CleanWipe\app folder and dou
ble-click the RunCleanWipe.bat batch file. Remember to click Yes in response to
all prompts.
To run CleanWipe on 64-bit operating systems:
---------------------------------------------
1. Copy the CleanWipe folder to the target computer.
2. Open the CleanWipe folder and double-click the CleanWipe.exe file.
3. When you are prompted, browse to a location where you want the files to be co
pied and then click Start to extract the files.
If you click Start without selecting a location, the files are extracted to the
Windows\Temp folder.
4. CleanWipe cannot automatically launch after you extract it on 64-bit operatin
g systems, so change directory to the CleanWipe\app folder and double-click the
RunCleanWipe.bat batch file.
Remember to click Yes in response to all prompts.
To run CleanWipe in silent mode:
--------------------------------
1. Copy the CleanWipe folder to the target computer.
2. Open the CleanWipe folder and double-click the CleanWipe.exe file.
3. When you are prompted, browse to a location where you want the files to be co
pied and then click Start to extract the files.
If you click Start without selecting a location, the files are extracted to the
Windows\Temp folder.
4. If you are asked if you want to run CleanWipe now, click No.
5. Open a command prompt and change directory to the CleanWipe\app folder.
6. Type the following command:
RunCleanWipe -silent
7. CleanWipe then uses its defaults to run without any user input.
Note: When running CleanWipe On the Microsoft Vista operating system you must ru
n as administrator.

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