BSNL Broadband Error Numbers and its

Solutions.

Trouble shooting in Broadband (Dataone)

Problem Description Remedy
Error- 678
This is most common
problems. It is due to
poor connectivity.
1. Switch off / Switch on Modem (Power Switch at
the back of modem) and wait for 2 minutes. Then
retry.
2. If problem is still not solved then
A) Check link lamp in Black type Modem or WAN
lamp in White Modem. If it is blinking, then it is
line problem.
B) Check Modem to splitter connectivity.
i) Remove & Connect the cable of / to the modem
and to the splitter
ii) Remove & Connect the telephone connection
of the splitter.
3. If lamp is still blinking - then it is due to poor line
condition / fault. Call lineman for line change.

4. Check for Virus in Your PC.
5. Disable Firewall in your PC.

6. Reinstall Windows
Error- 691 User id and Password
problem.
Enter correct username and password spellings as
details are case sensitive.
Make new Dialer.
Dial
The case is to be Booked in Dotsoft with note User id
and Password problem
Call NIB for resetting password.


Error- 769

LAN not enabled.
The LAN Card has to be enabled by following the steps
given below.
i) Go to Desktop.
ii) Right Click My Network Place".
iii) Click Select Properties.
iv) Right click on LAN Icon Click "Enable the local
network".

If using USB cable then Install Modem's USB
Cable Driver.

Error- 797

Modem or LAN driver
problem
check computer LAN Card driver or Modem
connectivity.
Check for Viruses or corrupt TCP/IP Files

Error- 718

This problem occurs if loading is high on the system
and number of customers exceed the call handling
capacity of system
Error - 630-
633
Computer LAN Card
problem.
LAN Card has to be changed.



Error- Limited or
No Connectivity

IP Address Problem

Give Correct IP Address to LAN card
Error- 735

Dialer problem

Make New Dialer.

Error - 720 Dialer or Virus
problem

Make New Dialer
Check for Virus in your PC..
Reinstall Windows

Error- 676

Modem Configuration
problem

Give Correct IP Address to LAN card
Change PVC 0/35 to Bridge Mode instead of PPPOE
mode





Broadband IP Addresses for LAN >>>

Following IP addresses should be used if Modem is provided by BSNL.
Private Modems may have different IP Addresses.


IP Address - 192.168.1.2 to 250 (may be given 2,3,
4,......248 or 249 upto 250)
Subnet Mask - 255.255.255.0
Default gateway - 192.168.1.1

Default DNS Address - 192.168.1.1

Broadband Utilities

Description Remedy
The Web
Registration for
Broadband Usage
Alerts of your BSNL
Broadband
connection is
available at
Log in to Broadband, Go to
http://bbusage.bsnl.in.
http://10.240.43.216 and http://10.241.32.195
http://data.bsnl.in
Click on Service Record. Details of the current month usage and
previous month will be shown.

To change password
1. Click on Service Record.
2. Click on 'change password', give 'Old password', 'New password' and
confirm. Password will be changed.



Modem: - 1. After switch ON wait for 2 to 3 minutes to get the modem stable.
2. If telephone line / dial tone problem, complaint should be booked.
3. If Broadband / Internet not working, complaint should be booked in Dotsoft
(Dial 198 from BSNL landline) or contact 1800-424-1600 / 1500.

Lamp features (White Modem) Lamp features (Black Modem)
(A) Power - Red (A) Power - Red
(B) WAN -Yellow
When stable-OK
(B) WAN -Yellow
When stable-OK
When blinking- slow, line
trouble
When blinking- Data transfer
when not stable- Line is
faulty
(C) LAN /ADSL
- Green
When stable-OK
When blinking fast - Data
transfer
When blinking slow- Modem
to PC link problem
(C) LAN /ADSL - Green

When stable-OK

(D) PPPoE - No
use.
No use.

(D) Data - Green -
Flashing

Data transfer



676 Error - Procedure for MODEM setting



Configure Broadband in pppoe mode and Internet in bridge mode.

BRIDGE mode : Steps:-
1. Connect ADSL modem to your PC with straight Ethernet Cable (RJ45)
2. Open Internet Explorer and type : http://192.168.1.1 and give enter .An
windows will open after pressing ENTER button
3. Type user as admin and password as admin in that WINDOW.
4. NOW In the opened window click advanced setup

5. Click edit button against VPI/VCI in the 0/35 row. following below window will
open .
6. You will get ATM PVC configuration, make VPI to 0 and VCI to 35 go to
next.

7. Select connection type as BRIDGE and click NEXT.


8. Click SAVE. Then In the Wide area network setup window, click Save/Reboot.(In
this case modem will be reset automatically ,PC will not reboot.)

9. After 2 Minute Connect the broadband.
Bandhan Preet Singh,
WLL No.0172-2012013 Call Timings 10-5:30 (Mon to Sat)
Broadband Engineer (TTA )
For any queries you can email at bandhanpreetsingh at bsnl dot co dot in