SUMMER TRAINING REPORT SUBMITED TOWARDS THE PARTIAL FULFILLMENT

OF
MASTER OF BUSINESS ADMINISTRATION


SUMMER TRAINING PROJECT REPORT
ON
CUSTOMER SATSISFACTION IN RESDENTIAL PROPERTY
AT
VARDHMAN REAL ESTATE AND DEVELOPERS

Submitted to: Submitted by:
Name: Ms. Monika Sharma Name of student: Jaideep Rana
Designation: Assistant professor Enrollment no: 10125103913

MANAGEMENT EDUCATION & RESEARCH INSTITUTE, JANAKPURI
AFFILIATED TO GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY


ACKNOWLEDGEMENT


Project work is never the accomplishment of an individual rather it is an
amalgamation of the efforts, ideas, and cooperation of number of entities.
I would like to thank MANAGEMENT EDUCATION & RESEARCH
INSTITUTE for giving an opportunity to work on a valuable project.
The completion of the project study that follows seemed to be a distant goal
had it not been for the contribution of Ms. MONIKA SHARMA for allowing
me to work on a very intrinsic part on CUSTOMER SATISFACTION IN
RESDENTIAL STATUS. I thank her for the ideas and basic concepts she
delivered and shared with me, as they helped me a lot in accomplishing this
project of mine.


(JAIDEEP RANA)
MBA (3
RD
SEM)










CERTIFICATE








I, MONIKA SHARMA, hereby certify that JAIDEEP RANA student of
Masters of Business Administration at MERI Affiliated to Guru Gobind Singh
Indraprastha University, New Delhi, has completed dissertation on Customer
satisfaction in residential status at Vardhman real estate & developers




















MONIKA SHARMA
(Assistant Professor)



DECLARATION

I hereby declare that the following documented project report titled CUSTOMER
SATISFACTION IN RESIDENTAIL STATUS is an original and authentic
work done by me for the partial fulfillment of Masters of Business
Administration degree Program at "VARDHMAN REAL ESTATE &
DEVELOPERS

I hereby certify that all the endeavor out in the fulfillment of the task are genuine
and original to the best of my knowledge & I have not submitted it earlier
elsewhere.


JAIDEEP RANA
MBA (3
RD
SEM)
Enrollment. No. - 10125103913











INDEX





































S.NO
PARTICULARS Page
No.
1 CHAPTER-1( Introduction & Literature
Review-Topic, Industry, Firm)
Introduction
History
(Theoretical concept about the topic)
1-19
2 CHAPTER-2(Research Objectives &
Methodology)
Research Objectives Of The Study
Research Methodology
Data Collection
Sampling Design
Sampling Instrument
20-21
3 CHAPTER-3(Data Processing, Analysis &
Interpretation)
No. of Questions
Types of Questions

22-29
5 Findings 30
6 Limitations 31
7 Conclusion 32
8 Bibliography 34
9 Annexure 35-37












CHAPTER1
INTRODUCTION























CHAPTER2

RESEARCH OBJECTIVE
&
METHODOLOGY














CHAPTER 3
DATA ANALYSIS
&
INTERPRETATION