October 2014

FOR DRAIN AND PIPE CLEANING, INSPECTION AND REHABILITATION PROFESSIONALS
www.cleaner.com
| OCTOBER 2014
REBUILDING
A LEGACY
A NEW GENERATION OF LEADERSHIP BUILDS ON

FAMILY HERITAGE AND PUSHES PLUMBING FIRM OUT
OF CRISIS TOWARD A BRIGHTER FUTURE PAGE 18
MONEY MACHINES
Vactor 2100 helps contractor bring work in-house
TECH PERSPECTIVE
Should your next loader have wheels or tracks?
BETTER BUSINESS
Make good decisions under pressure
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2014 Vac-Con, all rights reserved.
VAC[ColePublishing_9x10.875].indd 1
7/7/14 6:03 PM
THE INDUSTRYS MOST
1-866-795-1586 . WWW.SEWERNOZZLES.COM
OCTOBER 2014
CONTENTS
32
46
departments
12
From the Editor: More Than Work
14
@cleaner.com
28
Tech Perspective: Wheels vs. Tracks
42
WWETT Spotlight: Staying in Communication
46
Money Machines: Justifiably Versatile
50
Better Business: Leading in Crisis
60
Money Manager: Paying it Back
78
Product News
84
Industry News
18
features
18
32
Profile: Rebuilding a Legacy
A new generation of leadership builds on family heritage and pushes

plumbing firm out of crisis toward a brighter future.
By Marian Bond
Profile: Numbers Game
Baltimore Mr. Rooter franchisee uses accounting savvy and marketing

smarts to build his business and keep customers happy.
By Erik Gunn
54
Pipeline Rehabilitation Directory
64
Product Focus: CIPP Lining Methods and Projects
74
By Craig Mandli
Case Studies: CIPP Lining Methods and Projects

By Craig Mandli
www.cleaner.com
| OCTOBER 2014
REBUILDING
A LEGACY
A NEW GENERATION OF LEADERSHIP BUILDS ON

FAMILY HERITAGE AND PUSHES PLUMBING FIRM OUT
OF CRISIS TOWARD A BRIGHTER FUTURE PAGE 18
MONEY MACHINES
Vactor 2100 helps contractor handle work in-house
TECH PERSPECTIVE
Should your next loader have wheels or tracks?
BETTER BUSINESS
Make good decisions under pressure
Cleaner October 2014
ON THE COVER:
General Manager Chris McNulty (left) and General
Foreman Ben Bippen of Dippel Plumbing & Heating
Company, in St. Louis. McNulty is the third generation
of his family to take the helm of the company, and
he and his team have led it back to prominence.
(Photography by Jerry Naunheim Jr.)
Some businesses go way beyond a source of income and become a part of

the family.
By Luke Laggis
Be sure to check out our exclusive online content.
Compact track and skid-steer loaders each offer advantages, and asking the right
questions can help you choose the best option.
By Peter Kenter
Hands-free, wireless headsets from Sonetics help keep crews safe and
optimize workflow.
By Craig Mandli
Vacuum trucks allow contractor to bring hydroexcavating work in-house and

create a more efficient operation.
By Ken Wysocky
Avoid these four traps when you need to make critical decisions under pressure.
By Lucien Canton
A good strategy will help you maximize the benefit of giving when local charities
want your time or money.
By Erik Gunn
Product Spotlight: Vac truck built for extreme conditions.

By Ed Wodalski
COMING IN NOVEMBER
ISSUE FOCUS:
Hydroexcavation & Industrial Jet/Vac Services

- MONEY MACHINES: Fleet-tracking system maps gains
- PROFILE: Affordable Pipeline Services, San Diego, Calif.
- SAFETY FIRST: Vending machines deliver PPE
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ADVERTISER INDEX - October 2014

A
A.R. North America, Inc. .............................61
Allan J. Coleman Co. ............................ 15, 45
G
GapVax, Inc..................................................95
Your Equipment SUPERSTORE Since 1995
Amazing Machinery, Inc. ............................37
Gardner Denver Waterjetting Systems .......17

GORLITZ
Aries Industries, Inc.....................................23

B
BlueFrog Plumbing + Drain .......................29
C
Cable Center, The .................................. 52, 85
SEWER
& DRAIN
INC.
General Pipe Cleaners ....................................2

GORLITZ
SEWER
& DRAIN
INC.
Gorlitz Sewer & Drain, Inc...........................63

Guzzler Manufacturing ...............................13
H
Central Oklahoma Winnelson .....................72

Chempace Corporation ...............................44
Chempure Products Corp. ...........................72
CIPP Services, Inc. .......................................53
Cloverleaf Tool Co. ......................................62
Hannay Reels ..............................................83

Hi-Vac Corporation......................................73
J
Jetstream of Houston........................... 11, 59
K
Coast Manufacturing ..................................87

CUES. ...........................................................67
D
Ken-Way Corporation .................................93
E
Electric Eel Mfg............................................40
Lansas Products ....................................20-21

LaPlace Equipment Co. ...............................72
LMK Technologies .......................................77
Logiball, Inc. ................................................48
M
MaxLiner USA. ............................................35
Milwaukee Rubber Products, Inc. .................8
Envirosight, LLC .............................................5

Enz USA, Inc. ...............................................26
Epoxytec, Inc. ..............................................30
F
F. S. Solutions ....................................... 16, 41
Forbest Products Co.....................................76
10
Spartan Tool, LLC .........................................96
Oceanquip, LLC............................................30
StoneAge, Inc. ...............................................4
Perma-Liner Industries, LLC..........................9

Petersen Products Co...................................87
Picote Solutions. .........................................40
Pipe Lining Supply, Inc. ..............................62
Pipeline Renewal Technologies ..................47
T&T Tools, Inc. .............................................52

TRIC Tools, Inc. .............................................43
TRY TEK Machine Works, Inc. ......................12
TST Sweden AB ...........................................71
PipeLogix, Inc. ...............................................8

Pow-r Mole Sales LLC .................................83
Vac-Con, Inc. .................................................3

Vactor Manufacturing .................................25
PrimeLine Products, Inc. .............................75
VARCo ..........................................................81
Pulsar 2000, Inc. .........................................44
Vivax-Metrotech Corp. ................................48

VSI Rentals. .................................................93
Q
Quik-Lining Systems, Inc. ...........................87
R
Radiodetection Corporation........................16
Draincables Direct .......................................58

Duracable Manufacturing Co. .......................7
V
HammerHead Trenchless Equipment .........27
Cam Spray ...................................................82
Nu Flow Technologies, Inc. .........................82
RapidView IBAK North America .................79

Ratech Electronics, Ltd. ...............................26
RootX...........................................................49
X
Xcam ...........................................................81
Marketplace.................................. 88
Classifieds ..................................... 90
RS Technical Services, Inc. ...........................61

RYCOM Instruments, Inc. ............................83
S
MyTana Mfg. Company, Inc.........................31
Safety Corporation of America ...................44
Safety Sewer Drain .....................................71
NLB Corp............................................... 39, 76
Scooter Video ..............................................57

Source 1 Environmental..............................58
NozzTeq, Inc. ...............................................81
Water Cannon, Inc. - MWBE .......................94

Westmoor Ltd. ............................................30
Southland Tool Mfg., Inc. ............................69
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www.cleaner.com Since 1985 October 2014
11
FROM THE EDITOR
More Than Work
Luke Laggis
editor@cleaner.com
Some businesses go way beyond a source of income and become a part of the family
By Luke Laggis
McNulty is carrying on a legacy his family built. Some of you are doing the
same, and all across this industry so many of you are creating new legacies that
your children will carry on. Its really a great part of the industry. The momand-pop stores may have vanished from the retail landscape, but they are the
backbone of this industry.
So many stories of family businesses and family legacies have been told in
these pages in my three years with Cleaner. Hi-Tech Plumbing & Leak Detect
comes to mind. Founder Jamey Mullin grew up in the plumbing industry. His
father, Jim Mullin, owned a plumbing company in Tulsa, Okla., and Jamey
eventually opened his own subsidiary before moving on to form Hi-Tech.
Sewer Duck in Aberdeen, S.D., is another. When Jeff Goldade was about
11 years old, he would reluctantly help out his father, Lyle, who owned the
drain cleaning business. He eventually bought the business from his father in
1996 when he was just 19 years old and has since grown the
business and made his own mark on the industry.
Theres a certain pride in carrying on and building success
Michael & Son Services in Alexandria, Va., is another great
story
of family success. Six-year-old Basim Mansour tagged
in a family business, because its not just a business; it
along with his father during electrical repair calls in the 1970s.
really is a piece of your family.
After his fathers untimely death when Basim was only 19, he
left school to dedicate his time to running his familys business.
He eventually grew the company from a one-truck operation to
one of the nations largest privately owned plumbing, electrical, heating and
Theres a certain pride in carrying on and building success in a family
cooling companies.
business, because its not just a business; it really is a piece of your family.
And of course, theres Levine and Sons in Redford Charter Township,
I operated my moms business for a while after she passed away, and it was
Mich. The family-owned business has been active in the Detroit area so long
difficult to close the doors when it was time to move on. I still identify with
that when it first opened in 1927, technicians on plumbing service calls traveled
it and it still comes up in conversation years later, so Im familiar with the
by trolley with their toolboxes. Tom Levine, the son of founder Louis Levine,
dynamics of a family business.
got into the business when he was 18 years old and made it his lifes work.
Today, Toms three sons each play important roles in the business, which is
well-known and respected in its service area.
These are all great stories of success, and they all cast a light on the value
of family in this industry. Its a great thing to be a part of.
Enjoy this months issue. C
egacy. Its a word that represents so much. Its something we carry on to
honor the generations who came before us. Its what we leave behind our successes, failures, rights and wrongs, and all the ripples that have
traveled out from those events, distilled into something that carries on
long after our days here are done.
Chris McNulty knows about carrying on a legacy. His great-grandfather
founded Dippel Plumbing, featured in this issue of Cleaner, in 1945 and
eventually passed it on to other family members. McNulty joined the company
in 1995 and purchased it in 2010.
Tough economic times had taken their toll on the company, but McNulty
was determined to bring it back to greatness. Within four years at the helm,
McNulty built the crew from three back to a healthy 11, including six plumbers
and five technicians, with more growth expected.
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Who knew your best

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It takes more than just steel

to create the toughest industrial vacuum truck in the business, it takes the same grit youre made of to
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You clean and inspect them, and clear them of nasty root intrusions, but have
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Get out a pencil and paper. Here are three secrets to

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have been in your shoes. Hint: Love it, live it, clean it.
DONT BE A SQUARE
Beefed-Up Lining
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Learn how this new-and-improved process
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14
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COVER STORY
REBUILDING
A LEGACY
Noah Marks (left), technician Zach McFarland, General Manager
Chris McNulty, and General Foreman Ben Bippen of Dippel
Plumbing & Heating Company in St. Louis.
18
Ben Bippen inspects a lateral

line with a General Gen-Eye
SD camera system.
A NEW GENERATION OF
LEADERSHIP BUILDS ON
FAMILY HERITAGE AND
PUSHES PLUMBING
FIRM TOWARD A
BRIGHTER FUTURE
BY MAR IAN B O N D
PHOTOGRAPHY BY JERRY NAUNHEIM JR.
hen Chris McNulty picked

up the Dippel Plumbing
company torch in 2010, he
was determined to bring the
iconic business back to its
former glory.
McNultys great-grandfather, Arthur J. Dippel,
founded the firm in 1945 and eventually passed
it on to his daughter, Karen Marks, and a cousin.
McNulty joined the company in 1995, became
manager in 2002, then acquired his master plumber
and master drainlayer licenses.
The recession hit the firm hard, however, and
their crew was reduced from 12 to a mere three
plumbers in the field. Nevertheless they struggled
through and found that with so many other firms
going out of business, the phone continued
to ring.
Within four years at the helm, McNulty
built the crew back to a healthy 11, including six
plumbers and five technicians (three working
as apprentices). McNulty expects that with
their continued growth he will require a team
of 20 plumbers by the end of 2014 in order to
meet commitments.
We do about 2,400 jobs a year, McNulty says,
adding that Dippel Plumbing vans are a familiar
sight in St. Louis, and when they get a phone call
they always ask how the caller found them. People
frequently say they saw Dippel trucks out on jobs.
Noah Marks, 16, wraps up hose on a job site in

St. Louis. Marks, who is learning the plumbing
trade, is General Manager Chris McNultys
nephew.
OLD SYSTEMS, NEW TECHNOLOGY

McNulty had already added relining to the
companys menu of services but he didnt just
want to use Nu Flows relining system as a service
of Dippel Plumbing; he wanted to take it a step
further. In 2013, he secured a license with Nu Flow

for Nu Flow St. Louis, allowing the company to offer
the system and its services to other plumbers. He
says it has been a tremendous boost to their overall
business and a powerful advantage for the company.
As Nu Flow St. Louis, their presence in the area
goes beyond the family firm to another entity unto
itself, available to a more extensive client base. They
have a broad base for their relining services, covering
all of Missouri and parts of southern Illinois.
We were turning down

contracts because we did
not have the manpower.
The number of phone calls
we were getting was crazy.
Chris McNulty
Some of the clay, cast-iron and Orangeburg
pipes in their service area were installed over 100
years ago. Cracks are common, and the cast iron
often rots out from the inside. They also contend
with the always-present issue of root intrusion.
Over the years, Dippel Plumbing frequently
excavated and replaced failing lateral lines, but
the problems that arise with these jobs the
homeowner deciding the concrete at the retaining
wall is not replaced quite the way it should be, or
the basement floor is not exactly how it was prior
to the job convinced McNulty he would rather
offer relining.
He has spent a good bit of effort educating
the public on the advantages of relining by
19
Chris McNulty removes power cords from his van

while setting up for a CCTV inspection job.
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DIPPEL PLUMBING, NU FLOW ST. LOUIS

(ST. LOUIS, MO.)
SERVING ALL OF MISSOURI,
AND SOUTHERN ILINOIS
OWNER:
ESTABLISHED:
SERVICES:
EMPLOYEES:
Karen Marks
1945
Plumbing, relining, pipe bursting, CCTV, jetting
12
offering seminars to real estate firms, insurance companies and plumbing

contractors. Dippel Plumbing often gets phone calls from plumbing firms that
are having problems with a line replacement because of a retaining wall or
other obstruction. These are opportunities for Nu Flow St. Louis to come to
the rescue.
PICKING UP THE PIECES

His goal was to rebuild Dippel Plumbing to what it had been years before.
This required a few essential elements, the first being the crew.
We were turning down contracts because we did not have the manpower,
he says. The number of phone calls we were getting was crazy.
Dippel is a union shop, and McNulty would sometimes bring in a crew
from the union hall when the company had a large job. He wanted to hire fulltime employees, however, and that took some time. Often he would interview
several candidates before finding the right person. He likes to train his crew,
and new hires are required to join the union.
We wanted that manpower, he says. Its hard to explain how it kind of
grew. We had people who took an interest in the company, and once we found
the key guys we more or less gave them free rein to do their job. We have the
younger generation of men and have grown into a good family thing. That is
how we have grown. With the key guys, we could handle that requirement. Ben
Bippen is my general foreman, and my wife, Carla, is office manager.
A dynamic addition
Chris McNulty did not want to just use Nu Flows relining system as a service of Dippel Plumbing, he wanted to take it a step further, and he says that
this has been a powerful advantage for the company.
As Nu Flow St. Louis, their presence in the area goes beyond the family firm to another entity unto itself, available to a more extensive client base.
Their Nu Flow St. Louis lettered equipment on the road includes a box truck, a pickup truck and signage on two trailers.
My belief was that installing a relining product under the Dippel name was not as dynamic as having the Nu Flow St. Louis designation. This has given
customers more confidence and allows for more potential expansions. They are two separate companies, but employees do cross over to work in both.
On any relining job, whether their own or when working as a subcontractor with another plumbing firm, there will be two vans on site one with the
Nu Flow St. Louis logo, and another with the Dippel Plumbing logo. To McNulty, this job site presence is the best form of advertising for both companies.
is announcing the opening of our
NEW Houston, Texas, location.

Were growing along with you to help
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It was also important to maintain the

customer base along with a high level of
communication and focus as new services and
new people were brought on board.
New technology was another key piece
of the growth puzzle. Dippel would continue
The last thing I want is to

go out to dinner and have
an upset customer come
over to complain about
a job. What we want to
happen is for someone to
come over and say how
well things went and it
was a job well-done.
Chris McNulty
to provide complete plumbing and inspection

services, but new services were just as important.
McNulty saw relining as essential to growth. For
many years the company offered sewer patching,
but he could see that he needed to provide other
options. He also decided to add pipe bursting
for water lines, believing this would be another
opportunity.
We still do some excavation work for lateral
lines, McNulty says. And we are a turnkey
contractor. We find our customers prefer this.
When we go in on a job as prime contractor we
do it from start to finish.
The puzzle pieces began to come together,
and by 2014 Dippel was doing 50 percent in
plumbing and the balance in the other sectors.
The customer base remains mainly residential/
small commercial, with some municipal work
and new construction projects as welcome
additional revenue. McNulty is finding that some
general contractors will bring his crew in to take
over an entire contract rather than subbing out
to a number of other firms for a specific project.
FACING THE FACTS
We have been told numerous times that
we are too expensive, McNulty says, noting the
business has always been a union shop. Then
we often get a phone call back asking if we can fix
a problem. We pay our employees union wages,
and we do not offer discount services. We are a
CONTINUED >>
Chris McNulty uses a Radiodetection locator to

mark the location of a pipe during an inspection on a
commercial job site.
22
Noah Marks (left) and Zach McFarland

clean and inspect a pipe for a commercial
client.
24/7 shop and we work seven days a

week to keep up with demand.
He says their reputation for good
work has benefited the company over
the years because there are no cutrate offers for service. In the long
run, reputation has trumped this as
an obstacle.
With new hires, a journeyman
will go right into the field, expected to
handle the problem. A key employee
might drop in to see how things are
going. If things are progressing well
they are satisfied.
New apprentices ride along with
another employee for several months
until theyre proficient in that arena
and then move on to learn another
service. Technicians working with
Nu Flow will progress to receive their
plumbing license.
Employees move around until
we believe they are ready to do a
specific job, McNulty adds.
We may bring a worker on the
crew and have to let him go a month later if we have disgruntled customers. The
last thing I want is to go out to dinner and have an upset customer come over
to complain about a job. What we want to happen is for someone to come over
and say how well things went and it was a job well-done.
Im out in the field and that is what I prefer,

being out there with the guys. I have that
confidence that our team will be more
productive because they have my trust.
Chris McNulty
Adding personnel can be a costly drain on a small company so he wants to
make the right choice. The wrong hire might stay for a only short time a week
or a few months but the cost to hire can run from $20,000 to $30,000 when
everything is considered.
That will be money down the drain, so to speak, he says.
McNulty describes his management style as more or less relaxed, and he
says he has faith in his crew. Im out in the field and that is what I prefer, being
out there with the guys. I have that confidence that our team will be more
productive because they have my trust.
He also says the business is very much like a family. Weve had some
knockdown fights in the office. Not physical of course. And then we turn
around and everyone forgets it and goes back to work. A guy might quit at 6
p.m. one night, but show up for work at 7 a.m. the next day. That is kind of
how it works.
24
BUILDING ON HISTORY
Dippel Plumbing continues
General Pipe Cleaners
to operate in the same area in St.
800/245-6200
Louis, right across the street from
www.drainbrain.com
the original office. They have a small
(See ad page 2)
adjoining yard where some of the
Nu Flow Technologies, Inc.
trucks and other equipment can be
800/834-9597
parked. Plumbers take their vans a
www.nuflowtech.com
(See ad page 82)
mix of Fords and Chevrolets home
each evening.
Pipeline Products, Inc.
800/998-1079
Cameras come from General,
www.pipelineproducts.com
RIDGID and Ratech. The trailer jetter
Radiodetection Corporation
is from General Pipe Cleaners, the JM877/247-3797
2512 Typhoon, and the pipe bursting
www.radiodetection.com
system is from Pipeline Products.
(See ad page 16)
By mid-2014, McNulty was
Ratech Electronics, Ltd.
booked as much as two months
800/461-9200
www.ratech-electronics.com
ahead, but he keeps one serviceman
(See ad page 26)
free at all times for residential work.
In some instances the crew is working
RIDGID
800/769-7743
seven days a week, and the company
www.ridgid.com
is right on course to meet the goals
he set.
It has been a challenge for McNulty, but he has seen the opportunities, set
goals and followed his plan.
What brings me the most pleasure, the most reward, is having the
opportunity to grow the company, to be able to send our team in to solve
a problem. C
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TECH PERSPECTIVE
Tech Perspective looks at technology-related issues and provides information and advice that cleaning
professionals can apply to equipment selection and to their daily work in the field. Industry members are
welcome to offer ideas for this column. Please direct them to editor Luke Laggis, editor@cleaner.com.
Wheels vs. Tracks

Compact track and skid-steer loaders each offer advantages, and
asking the right questions can help you choose the best option
By Peter Kenter
ompact track loaders (CTL) and skid-steer loaders (SSL) have

become essential earth-moving tools for sewer and drain
installation and rehabilitation professionals. Making an intelligent
choice between a CTL and an SSL requires potential buyers to
assess just what they want the vehicle to do, and under what conditions it will
need to operate.
Bobcat Companys first SSL was introduced in 1959. Its first CTL was
launched in 1999, a relatively recent addition to the product lineup. Mike
Fitzgerald, loader product specialist with Bobcat, says customers are driving
the evolution of loaders.
We keep adding attachments that allow the equipment to do something
different, but whether we use tires or rubber tracks that convert the skid-steer
into a dedicated CTL, we never change the cab, upper frame, engines, lift-arms
or the hydraulic and hydrostatic pumps, he says. The main difference is that
on the skid-steer, the chain case drives the axle and the axle drives the wheels.
On track loaders, two motors drive the sprockets that drive the rubber tracks.
REMOVABLE TRACKS:
THE BEST OF BOTH WORLDS?
While contractors may find themselves choosing between
skid-steer loaders and compact track loaders, some suppliers
offer removable tracks that can be fitted over skid-steer wheels.
While they dont offer the same maneuverability as a fullfledged CTL, or float quite as effectively on soft soils, the
removable tracks can provide contractors with a niche solution
that may offer the best of both worlds.
Mike Fitzgerald, loader product specialist with Bobcat, says
it will take two to three hours for a contractor to fit the tracks
over the wheels the first time. A specialized tool offered with
each set of tracks helps to connect the track ends efficiently.
After the first time, the steel tracks can be installed in under
a half hour and removed in less than 10 minutes, he says.
28
CHOOSE FOR THE JOB

Fitzgerald says contractors dont generally come into a dealership
conflicted over a tough decision between an SSL and a CTL.
They walk in saying they have a job to do and want to know what will
do it best, given the application and the ground condition of the projects, he
says. In the most general sense, leveling and digging and excavating primarily
lend themselves best to a CTL, while multiuse machines that may require
pallet forks, grapples or trench loaders, for example, are generally best served
by an SSL.
The capital cost of the equipment is an obvious consideration. Buyers will
need to calculate the advantage of buying one type of loader over another and
factor cost into the type of contracts theyll be able to complete with it.
Buyers will look to spend 25 to 35 percent more for a CTL over a skidsteer, Fitzgerald says. For contractors who know just how theyre going to use
them, they can make up the extra cost by extending their construction season
by weeks or months because they have those tracks at their disposal.
SSLs are somewhat lighter and faster than CTLs. However, the type of
terrain in which the loader will be operating is also a significant consideration.
Fitzgerald says contractors performing the same type of work in two different
states might choose differently.
If youre working in the sandy soil of Florida or your region has its share
of mud and slopes, youd be better off with a track loader, where more track
on the ground gives you better traction and flotation, he says. If youre
excavating in California, New Mexico or the adobe clay of Arizona, the hard
ground will favor a skid-steer. Rocks, abrasive soil and even consistent contact
with asphalt will cause premature wear to CTL tracks.
While CTLs are more maneuverable on soft or muddy soils, SSLs are
more versatile on firm soils, allowing contractors to more easily work in tight
locations. CTLs, on the other hand, can move on wet soil during spring thaws
or after rain, without disturbing customer landscaping.
MENU OF ATTACHMENTS
Although all attachments for the CTL and SSL are mechanically
interchangeable, Fitzgerald says its best to check which attachments are
approved and recommended for each machine by the manufacturer. Common
attachments include buckets, dozer blades, augers, trenchers and levelers.
Perhaps 5 to 10 percent of the attachments arent interchangeable,
he says. A CTL weighs more than an SSL and can better take advantage of
attachments that require a pushing force. A good example is a dozer blade that
works best on a CTL because of the way that the track engages with the ground
to create friction. Occasionally, attachments such as certain combination
buckets are recommended only for the skid-steer.
Much of the maintenance of CTLs and SSLs
is entirely similar, from greasing to oil changes to
changing oil filters. However, the chain case on
SSLs and the drive motors on track loaders require
individualized attention. The loader tracks need to be
cleaned of muck, rocks and grime daily.
In the most general sense,

leveling and digging and
excavating primarily lend
themselves best to a CTL,
while multiuse machines that
may require pallet forks,
grapples or trench loaders,
for example, are generally
best served by an SSL.
Have a story idea?

Email us at editor@cleaner.com
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You also need to ensure that the track tension

on CTLs is set properly, Fitzgerald says. We have
a recommended track tension to provide the loader
with best performance. If its too loose, the track
could jump, but if its too tight, you will require more
power to turn the track and could potentially cause
premature wear to the sprockets.
Fitzgerald says that while SSLs continue to outsell
CTLs at Bobcat, the CTL market continues to grow.
That doesnt mean we expect the compact track
loader to replace the skid-steer, he says. It means
that buyers are beginning to understand the way they
can use CTLs to maximize business opportunities.
Into the near future, one machine will never handle
all of your possible needs, so theres plenty of room in
the market for both types of loaders. C
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PROFILE
NUMBERS
GAME
BY E R I K G U N N
P H OTO G R AP HY BY B O B STO C K F I E LD
BALTIMORE MR. ROOTER FRANCHISEE USES

ACCOUNTING SAVVY AND MARKETING SMARTS TO
BUILD HIS BUSINESS AND KEEP CUSTOMERS HAPPY
profile
amie Smith brought an unusual background to his Mr. Rooter

franchise in Baltimore.
His license is in accounting, not the pipe trades. And the
business is actually Smiths second career or maybe even third,
depending on how you count it.
The 45-year-old isnt a plumber by training and didnt come
from a family steeped in the trade although he later found out he was
following in the footsteps of his maternal grandfather.
My mother does love that now with my college education, Ive gone
into plumbing like her father did, he says with a laugh.
Now in his fifth year as president and general manager of Mr. Rooter
Plumbing of Greater Baltimore, Smith has learned the nuts and bolts of his
business on the job and by making sure hes got a good team of skilled
tradespeople. At the same time, his accounting training and the business
experience from his previous work has given him a powerful advantage in
running his franchise.
32
MR. ROOTER PLUMBING

OF GREATER BALTIMORE,
BALTIMORE, MD.
OWNER: Jamie Smith
FOUNDED: 2010
SPECIALTIES: Emergency service, hydrojetting,
trenchless and zero-dig sewer line
replacement/repair for commercial & residential
SERVICE AREA/
TERRITORY: Greater Baltimore
EMPLOYEES: 12
ANNUAL REVENUE: $1.3 million
Mr. Rooter Plumbing of Greater Baltimore

apprentice Kevin Dolan, owner Jamie Smith
and excavation team leader George Murray
(operating excavator) excavate a residential
lateral line that has been damaged by roots.
33
LEFT: Technician Jomar Clark uses a Spartan camera system to inspect

a drainline in the basement of a private residence.
BELOW: Owner Jamie Smith (center) and Operations Manager Jeff
Levin lead a staff meeting at Mr. Rooter Plumbing of Greater Baltimore.
FROM D.C. SUBURBS TO ANNAPOLIS

Mr. Rooter of Greater Baltimore largely focuses on the
Baltimore metro area, serving customers to the south of the city
into Howard and Montgomery counties of Maryland, including
the Maryland suburbs of Washington, D.C. It also covers
communities in northern Baltimore County and reaches as far
as Annapolis, Marylands state capital and home to the U.S.
Naval Academy.
People are always surprised when the

owner shows up at a job. I love doing it
because I love to meet customers.
Jamie Smith
Smith runs the business out of a single office, just off of
Interstate 95 on the south edge of the city. We like to stay close
to the I-95 corridor, he says. We can easily reach by highway
everything we need.
They reach their jobs in one of five service trucks. Four are
Chevy Savana box trucks; the fifth is a new Nissan NV High
Roof vehicle. His business also has an excavation crew, a US
Jetting trailer jetter, and new Spartan 200 sewer cameras. Techs
in the field all use iPads that are linked to the cameras. The
operation employs TRIC trenchless equipment and is in the
process of adding Perma-Liner equipment as well.
And its not just about the numbers although that aspect of his
background has been important. From his original accounting career to his
position today as the owner of a plumbing company, customer service has
always been Smiths North Star.
He makes it part of his business to visit customers in person. People are
always surprised when the owner shows up at a job, Smith says. I love doing
it because I love to meet customers.
34
FROM ACCOUNTING TO PLUMBING

Smith grew up in the D.C. metro area and migrated to
Baltimore when he transferred to Towson University after two
years at a community college. At Towson, somehow I slipped
into accounting, Smith says. It wasnt a dream of mine or anything like that.
I just saw that I could do it it made sense to me.
When he took his first accounting course, he didnt even know that the
certified public accountant credential existed. By the end of his senior year he
was at the top of his accounting class and graduated with honors.
He began his career at a regional accounting firm that had carved out a
specialized niche. Their focus wasnt just on keeping the books and doing
the taxes, says Smith. The firm served its clients as an all-around business
consultant. We had a strong belief that we had to bring value to a client,
he says.
That was a lesson he would take to heart.
After making partner, a restless Smith moved to a larger commercial real
estate management company but knew he ultimately wanted to be his own
boss. He bought and renovated apartment buildings as a side project and by
the early 2000s decided to manage them full time. In 2006, he sold most of
the units and cut back for a couple years, moving to Florida. Semiretirement
soon bored him so much he took a part-time job and pondered his next move.
The market for new construction was dead, but Smith realized that
everyone needs emergency plumbing. Although he wasnt a plumber, his
years as a CPA and experience in property management had taught him what
it took to make a business work. They also had given
him the keys to excellent customer service and he could see things from the
customers point of view.
Id had all the service people in my house, he recalls. Id had them
put their tools on my chair much to his displeasure. I had to tell them
how to treat my house.
That intuition and the idea of being able to run a business centered on it
inspired him. I saw this vision of being able to build something that I would
love to do every day.
A GREAT FIT
Smith decided working with a service plumbing franchise would be his
best route. His search led him to Mr. Rooter Plumbing. I felt a great fit with
them, he says.
GETTING INVOLVED
IN THE COMMUNITY
In his search for a franchise service
plumbing company, Jamie Smith liked
Mr. Rooter for its training and marketing
principles. But he also liked the companys
community involvement.
Mr. Rooter is part of the Dwyer
Group, which owns several service
franchising operations in addition to
the Mr. Rooter brand. Dwyer and Mr.
Rooter Plumbing are sponsors of
Ronald McDonald House Charities the
nonprofit also sponsored by McDonalds
restaurants that operates homes near
childrens hospitals where families of sick
children can stay while their children get
medical care.
Smith got on board with that
relationship right away, helping out the
Baltimore-area Ronald McDonald House.
Since we opened weve provided
all of their plumbing needs at no cost, he
explains. He pays the wages of technicians
doing that work. I feel fortunate that Ive
been able to build this business so that we
can still keep doing that for them.
His business also collects toiletries
and other needed items for the kids
staying there. And once a month or so,
he brings his own special touch to that
relationship: Lego night.
Smith purchases sets of the popular,
colorful plastic building blocks from
the local Lego store. He and some of
his associates take those to the Ronald
McDonald House, where theyll spend a
few hours with the kids, everyone building
things out of Legos.
At the end of the evening, the kids
get to keep the Legos.
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With every call, the goal is to not just meet the expectations of the
customer but also to exceed them. Theyre going to get a good experience,
he says. They called us because they had a plumbing emergency. But when
we leave, theyll be glad they called Mr. Rooter.
Smith also knew he would have to team up with an experienced plumber
for the necessary technical expertise, and he knew someone who could fill
that role.
ABOVE: The Mr. Rooter Plumbing of Greater Baltimore staff includes: (front, from left)
Jomar Clark, James Nolan and Kevin Dolan. Back: Jamie Smith, Jeff Levin, Karla Billings,
George Murray, Keith Mack, Danielle Hillman, and John Morgan.
BELOW: James Nolan works on a shower faucet repair at a private residence. The
customer wanted the faucet repaired rather than replaced.
FROM THE GROUND UP

With no recent Mr. Rooter franchise in Baltimore, Smith built his
operation from the ground up. To get a head start, he rounded up phone
numbers that were still assigned to three plumbing businesses that had
closed. When a customer of one of the defunct firms or people who
stumbled across their old advertisements dialed one of those numbers, his
phone would ring.
Theyre going to get a good experience.

They called us because they had a plumbing
emergency. But when we leave,
theyll be glad they called Mr. Rooter.
Jamie Smith
His master plumber focused on basic skills while hiring technicians,
and Smith dug for their customer service aptitude. I need to see how theyre
thinking and what theyre doing, he says. I want to see how they interact
with me and get a feel for what their customer service would be like.
Smiths financial background had taught him to look well beyond just
the top line. Everyone wants to grow revenue, he points out. But if the rest
is a mess, it isnt going to work.
36
MANAGING A CRISIS
Two years in, crisis hit when it became clear that Smiths original master
plumber wasnt working out. He had to sever the relationship.
The next day I was suddenly running to jobs myself, he says. I realized
I needed to get more acclimated to the field. Suddenly my anxiety hit I
thought, Maybe this isnt going to work.
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He understood how you need to present yourself to customers,

and that you need to pay attention to what the customer is saying
and asking so that we meet their needs every time and develop a
relationship with them, he says.
FIVE YEARS OF GROWTH
In the five years since he opened the franchise, the operation
has grown. In the process its added new services and new internal
programs, such as an orientation program for new employees.
Franchise owners in the Mr. Rooter system are independent, making
their own business decisions, but within guidelines set by Mr.
Rooter. I fully believe in the brand and the message, Smith says.
He draws on his analytical skills and accounting principles to
quickly size up booking rates, closing rates, the average time spent,
costs incurred and revenue and profit margins on the job.
I know I need to make sure I have good numbers, and when I
look into them, I know what they mean, he says. Everyone seems
to think its evil if you run a business by the numbers. The problem
is, if you dont, you wont have a business.
His background also prepared him to communicate in
plain language with customers. I had to explain all kinds of
complicated tax things to customers for years, he says. Now Im
explaining complicated plumbing items they dont understand,
and translating it into something they can understand. Customers
appreciate the time spent talking about what were doing.
TALKING TO CUSTOMERS
Its a task that the gregarious Smith enjoys. Day to day, I love
talking to customers, he says. I love it when they call in. I love
when we get feedback from them. And thats true even when the
news isnt so good. Were not perfect all the time we drop the
ball sometimes, he acknowledges. But I want to hear it and make
Jeff Levin (left) and James Nolan repair a broken gas regulator behind a large retail store after a
it right with the customer.
truck damaged it. Baltimore Gas and Electric turned off the gas prior to the work, and the store was
More than ever, hes come to appreciate the power of
able to function normally during repairs.
gratitude, he says a lesson he credits to his business coach. Its
important to focus on existing customers and make sure youre
marketing to them and showing them that we really do care about
the experience that they have with us.
He got lucky, though. That same week, another Mr. Rooter franchisee
Back in his accounting days, the firm he worked for had built a reputation
Stephen ODonnell, from Rhode Island was coming down to coach Smiths
that drew customers. We were always on the forefront, he says. Other firms
master plumber on becoming more effective on the job. Instead, he wound up
were always trying to catch up
having to reassure Smith.
with us.
He sat me down and said, You can do this. You can make this happen
He takes a similar approach
you have the drive and you have the vision, Smith says. He stayed around
with the Mr. Rooter business:
embracing technologies such as
Perma-Liner Industries, LLC
various approaches to trenchless
Were not perfect all the time we drop the
866/336-2568
and zero-dig repair and replacement
www.perma-liner.com
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(See ad page 9)
projects. Recently his crew took
make it right with the customer.
on a major sewer line replacement
Spartan Tool, LLC
project underneath a manufacturing
800/435-3866
Jamie Smith
www.spartantool.com
plant doing it all on weekends
(See ad page 96)
so the factory didnt lose a day of
production.
for the week and helped me interview people. He saved my life that week.
TRIC Tools, Inc.
888/883-8742
Customers like that have been
Smith also credits Mr. Rooters president, Mary Kennedy Thompson,
www.trictools.com
our biggest cheerleaders, Smith
with helping him through the ordeal. Every Friday morning I had a phone
(See ad page 43)
says. Were the go-to guys when
call with her for an hour. Shes crazy busy shes got franchises all over North
US Jetting, LLC
people have difficult issues to deal
America. But she took an hour every week, and she never missed a call.
800/538-8464
with. And my whole team here is
Smith soon found a new master plumber who had exactly the right
www.usjetting.com
learning these methods. C
experience working for a D.C. plumbing company that had been around for
decades, serving politicians and other high-level people.
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SPOTLIGHT
Staying in Communication
Hands-free, wireless headsets from Sonetics help keep crews safe and optimize workflow
By Craig Mandli
lear and effective communication among a work crew is essential,

especially in high-noise and hazardous environments. Sonetics
wireless headset systems answer that call, garnering their fair
share of interest at the 2014 Pumper & Cleaner Environmental
Expo International.
We consider it a safety product that also increases productivity, says Mark
Jetton, Midwest regional manager for Sonetics. Hands-free communication
also decreases downtime, as users have the freedom to move around and are
not restricted by wires or having to push buttons.
The systems incorporate FCC-licensed full duplex communication that
supports real-time verbal warnings and continuous work collaboration, similar
to a conference call. All workers on the system can simultaneously hear and
be heard without pushing a transmit button, avoiding missed communications
from shared channels and interference.
It keeps workers from having to yell over loud machinery to communicate
with each other, says Jetton. It also allows workers to communicate when
they are out of earshot or arent within sight of each other.
To show off the range of the system, Jetton stood at one end of the Indiana
Convention Center and sent another Sonetics employee to the other end.
Despite the constant chatter amongst the thousands of people in the hall, the
two were able to clearly communicate over the set.
It keeps workers from having to yell over loud

machinery to communicate with each other.
It also allows workers to communicate when
they are out of earshot or arent within
sight of each other.
Mark Jetton
The wireless sets have a range of roughly 1,600 feet, or over a quartermile, says Jetton. They are ideal for portable, vehicular or fixed-location use.
Options include an adjustable mic gate that allows headsets to be finetuned to suit different noise environments. Throat microphones allow for use
when wearing facemasks or HAZMAT clothing. Headsets can be powered by
12-volt battery packs or in-car chargers to allow for use in remote areas. They
are fully rechargeable, and once headsets are paired to the wireless base, they
do not have to be recalibrated each time the system is turned on/off. Digital
intercom units allow for the number of wireless headsets on one system to be
expanded, enabling up to 40 users on a single system.
42
Chris Nightwine, left, a regional manager for Sonetics, explains the technology behind his
companys wireless communication system to a 2014 Expo attendee. (Photo by Craig
Mandli)
One of the nice things about this system is its versatility across a lot of
different mediums, says Jetton. Any company that has a need for wireless
communication among its employees can utilize our systems.
While Sonetics systems have been in use for years in mining and oil and
gas utility applications, the 2014 Expo was the companys first as an exhibitor.
We have a couple of hydroexcavation customers that actually suggested that
we exhibit at this show, Jetton says. We hadnt really looked at the pumping
and drain cleaning market too much initially, but it really is a good match for
what we offer.
Jetton was able to generate a lot of leads, including many who hoped to
test the system with their equipment. I spoke to drain cleaners who said the
system should work great with two-man crews with one inside with the hose,
while the other was outside with the vacuum truck flipping the switch, he
says. The attendees at the show actually brought up uses for the system that
we hadnt been considering. That was a huge value to us.
Jetton says he looks forward to bringing the technology back to the 2015
show when its rebranded as the Water & Wastewater Equipment, Treatment &
Transport (WWETT) Show. Were just entering this market, but Id definitely
say that its so far, so good. 800/833-4558; www.soneticscorp.com. C
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MONEY MACHINES
MBI Pipelining Services brought hydroexcavation work in-house with

a pair of Vactor 2100 jet/vac trucks. The company also uses the trucks
for cleaning sewer lines. (Photos courtesy of MBI Pipelining Services)
Justifiably Versatile
Vacuum trucks allow contractor to bring hydroexcavating work in-house and create a more efficient operation
nvesting in equipment for new services is a calculated risk and a decision

many companies face at some point. For MBI Pipelining Services in
Brookfield, Wis., that moment occurred about four years ago, when it
bought a Vactor 2100 series combination vacuum truck outfitted with a
hydroexcavating package.
The move paid off. In fact, MBI a division of Musson Brothers Inc.,
based in Rhinelander in northern Wisconsin now owns two Vactor 2100s.
The company uses the units, made by Vactor Manufacturing, a division of
Federal Signal Corp., to safely locate utilities with hydroexcavation, as well as
to clean sewer lines.
MBI also performs video pipeline inspections and sewer lateral flushing
and relining using a cured-in-place pipe system made by LMK Technologies,
says Pat Wunsch, MBIs district manager for pipeline services.
Both vacuum trucks are pre-owned; Jack Doheny Companies
remanufactured one unit and the other was purchased from Truck Country.
Both are built on Sterling LT7501 chassis and feature a 15-cubic-yard
debris tank, a 1,500-gallon water tank, a Caterpillar Inc. diesel engine and
a transmission made by Allison Transmission. The truck from Doheny is
equipped with a positive displacement blower (4,200 cfms) made by Roots
Systems Ltd. The other uses a centrifugal compressor fan (up to 5,000 cfms).
The trucks water pumps generate maximum pressure and flow of 2,500 psi
at 80 gpm, Wunsch says.
We had been subbing out the hydroexcavating work for some time,
Wunsch notes. While it was nice not having the expense of the vacuum
46
money
machines
By Ken Wysocky
OWNER: MBI Pipelining, Brookfield, Wis.

EQUIPMENT: Two 2100 series combination vac trucks made
by Vactor Manufacturing Inc.
FUNCTION: Hydroexcavation and mainline sewer cleaning
FEATURES: Sterling truck chassis, 15-cubic-yard debris tank,
1,500-gallon water tank, Caterpillar diesel engine,
Allison transmission, PD blower by Roots Systems Ltd.
COST: About $200,000 each
trucks, we also were sending out work that we could do in-house by purchasing
our own Vactor. Once our workload dictated the need to purchase, we made
the investment.
We could justify buying the unit because its so versatile, he continues,
noting that MBI also uses the hydroexcavating technology to quickly locate
sanitary sewer laterals before installing temporary clean-outs that provide
access for pipe relining work. We also can use it for Musson Brothers [the
parent company, which does infrastructure work] to expose utilities for
grading and open-cut sewer work. Using high-pressure water is much faster
than a guy with a shovel whos trying to dig through compacted clay. Its
much safer too, because a guy with a shovel could scuff an electrical or gas
service line.
Using the hydroexcavators for locating utility lines on things such as
road construction projects is dramatically more efficient than digging by
Pat Wunsch
While the units can produce water flow up
to 80 gpm, Wunsch says that crews take the gpm
down to 12 when excavating laterals for installation
of temporary clean-outs. That kind of work doesnt
require as much flow, plus we want to haul as little
water to a dump site as possible, he notes. The less
water thats introduced into the debris tank, the more
capacity we have to haul [hydroexcavated] dirt.
The Vactors also reduce manpower needs on
some jobs, which allows MBI to more effectively
allocate employee resources to more jobs per year,
which increases revenue. For example, when the
company cleans manholes and catch basins, it needs
one less man per job because the vac truck eliminates
the need for any confined-space entry.
Thats big for us, especially if youre cleaning
manholes all day, Wunsch explains. Theres a
minimum of about 20 minutes of setup time for each
confined-space entry. So depending on how much
debris is in there and how deep the manhole is,
production on manhole cleaning can go from a half
a dozen a day to 20 a day. Thats a significant gain.
To clean debris from laterals, MBI relies on
four trailer-mounted water jetters (4,000 psi at up
to 18 gpm) made by the Sewer Equipment Co. of
America. But in the big picture, the Vactors are the
company workhorses that ramp up productivity and
profitability.
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To nominate your vehicle for a feature in this column, send an email to editor@cleaner.com.
rent one! great rates, flexible terms
While it was nice not having

the expense of the vacuum
trucks, we also were sending
out work that we could do
in-house by purchasing our
own Vactor. Once our workload
dictated the need to purchase,
we made the investment.
Theyre an essential tool in helping us achieve our ultimate production

goals, Wunsch says. The thing that really helps us is their versatility we
can use them in almost all aspects of our business. C
cut ahead
hand. Wunsch estimates that the Vactors can pothole about 30 utilities a
day at an average depth of about 3 feet, compared to five a day if doing it
with a shovel.
The hydroexcavation capability also pays dividends in the lateral relining
work MBI performs. It dramatically reduces the risk of damaging residential
property compared to using a backhoe, for example. In fact, Wunsch says
hydroexcavating can be performed less than a foot
away from shrubs and other items, such as decks and
sidewalks, without damaging anything.
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THE RIGHT SOLUTION. RIGHT NOW.

Chad Hunter and his crews in the City of Bullhead City Arizonas Sewer Utility had
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taking their vacuum trucks weeks to get the job done.
Then they started using Grease-X, the proven, easy-to-use way to get rid of fat,
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BETTER BUSINESS
ABOUT THE AUTHOR
Lucien G. Canton, CEM, is

a consultant specializing in
preparing managers to lead
better in crisis. For more
information, visit
www.luciencanton.com.
Leading in Crisis
Avoid these four traps when you need to make critical decisions under pressure
By Lucien Canton
uring the second days fighting at Gettysburg on July 2, 1863,

Colonel Strong Vincent, a brigade commander in the Army of the
Potomac, learned from a passing courier that the Union left flank
was undefended and that the Confederates were advancing on Little
Round Top. Seizing this position would allow the Confederates to fire on
the entire Union line and force the retreat of Union forces, opening the road
to Washington.
Recognizing the tactical significance of the position, Vincent, without
waiting for orders, moved his brigade into a blocking position. What followed
was one of the most dramatic and pivotal engagements of the war, one that
decided the battle of Gettysburg and most probably the war itself. Though
Vincent fell in the battle, his ability to recognize the crisis, to make critical
decisions under pressure and to deploy his resources inspired his brigade to
hold the vital position on Little Round Top.
Leadership in a crisis is ultimately about decision making. Other critical
steps, such as recognizing and isolating the crisis, prepare you to make decisions,
while the deployment of resources is based on the decisions made by the leader.
The pivotal point in any crisis is the making of the decision about how one will
deal with the crisis. Unfortunately, without recognizing the four traps of decision
making, it is too easy to make the wrong decision.
Trap #1: Maintaining the status quo
One of the major problems in leading in a crisis is the psychological tendency to do nothing. There is a tendency to normalize events to see what we
expect to see. It is easy to miss cues or indicators. If there are no consequences
for doing nothing, there is no need to make a decision. Unfortunately, this is
the default mode for many decision makers.
Trap #2: Taking the easy way out
Assuming that there are consequences for inaction, the next consideration
is whether there is a risk in taking action. If there is no perceived risk in taking a specific action, there is really no need to make a decision or to consider
alternative courses of action.
Trap #3: Giving up
When available courses of action all carry risks, the tendency is to search
for a better solution. The trap here is that if there is a perception that no low-risk
solutions are available, the decision-maker may become fatalistic or apathetic,
exhibit behaviors such as ignoring or selectively interpreting information, or
attempt to pass the responsibility for decision making to someone else.
Trap #4: Running out the clock
Hesitation is not uncommon among decision makers in a crisis. Informa-
50
tion is incomplete or contradictory and there is usually little time to wait for
better solutions. This is the fourth trap of decision making: continuing to seek
solutions rather than deciding on the best available alternative, even if it carries
considerable risk. Under heavy time constraints, this can even lead to panic
and bad decision making.
Knowing how much time you have to make a

decision and the potential availability of alternative
actions are precious commodities in a crisis. Time
allows you to weigh risks versus alternatives or
consult with advisers and subject matter experts.
So how does one avoid the four traps of decision making in a crisis? The
first step is recognizing that these four traps exist and understanding that they are
heavily influenced by time and the availability of good information. Failing to see
the risks of inaction or accepting low-risk actions are both linked to a failure to
recognize that a crisis is occurring and to put it into the context of the potential
impact on your organization. This in turn is usually the result of failing to take the
time to gather and assess information related to the crisis.
Consider, for example, the classic case study on supply chain management
involving Nokia and Ericsson in 2000. The crisis was precipitated by a fire in the
cleanroom of the manufacturer of the chips used in each companys phones.
Nokia recognized and reacted to the potential crisis; Ericsson did not. The
resulting losses cost Ericsson millions in lost revenue and market share and put
the company into a financial crisis that lasted almost five years.
Understanding the nature of the crisis can also help avoid the bad decisions
caused when considering high-risk alternatives. Knowing how much time you
have to make a decision and the potential availability of alternative actions
are precious commodities in a crisis. Time allows you to weigh risks versus
alternatives or consult with advisers and subject matter experts. Knowing you
have limited time can help you to focus on what you know and bring clarity of
thought. In the case of Strong Vincent at Gettysburg, the knowledge that he had
only a short time in which to act caused his decision to move without orders,
an action that could have cost him his career if he failed. However, the risks of
inaction far exceeded the risks of the alternative he chose.
It is easy to avoid decisions in a crisis. The four traps are always there waiting
for the unwary and they all lead to the same place: failure due to nonexistent
or poor decision making. The hardest part of managing in a crisis is having the
willingness to accept responsibility for decisions made with limited information
in too short a time and the courage to follow through on those decisions without
second-guessing yourself. Its what makes a leader truly effective in a crisis. C
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53
PIPELINE REPAIR
&REHABILITATION
Directory 2014
RELINING BURSTING
American Pipe & Plastics, Inc.
PO Box 577, Binghampton, NY 13902

607-775-4340 (f) 607-775-2707
www.ampipe.com ampipe@ampipe.com
LATERAL
REHABILITATION
MANHOLE
REHABILITATION
SEALING/
REINSTATEMENT
SPOT REPAIR
CUTTERS
Aries Industries, Inc.

See ad page 23
550 Elizabeth St., Waukesha, WI 53186

800-234-7205 262-896-7205 (f) 262-896-7099
www.ariesindustries.com sales@ariesindustries.com
Avanti International
Stopleaks.Stabilizesoil.
Controlgroundwater.Permanently.
See ad page 53
822 Bay Star Blvd., Webster, TX 77598

800-877-2570 281-486-5600 (f) 281-486-7300
www.avantigrout.com sales@avantigrout.com
CIPP Services, Inc.
330 Raccuglia Dr., Ste. K, La Salle, IL 61301

815-712-8708 (f) 815-220-1918
www.cipp-services.com sales@cipp-services.com
1069 Kings Mill Rd., York, PA 17403

888-639-7717 717-781-2550
www.easy-liner.com leke@gadmon.com
See ad page 30
Epoxytec
Flow-Liner Systems, Ltd.
4830 N Pointe Dr., Zanesville, OH 43701

800-348-0020 740-453-9387 (f) 740-453-8622
www.flow-liner.com info@flow-liner.com
Gorlitz Sewer & Drain, Inc.

See ad page 63
See ad page 27
PO Box 3, Oconomowoc, WI 53066

800-331-6653 262-567-8833 (f) 262-567-5068
www.hammerheadtrenchless.com
info@hammerheadmole.com
Infrastructure Repair Systems, Inc.
4301 A 34th St. N, St. Petersburg, FL 33714

877-327-4216 727-327-4216 (f) 727-327-4118
www.irsi.net irsi@irsi.net
10132 Norwalk Blvd., Santa Fe Springs, CA 90670

562-944-3060 (f) 562-944-7630
sales@gorlitz.com
HammerHead Trenchless Equipment
1585 Beverly Ct., Unit 115, Aurora, IL 60502

877-369-8721 630-692-7880 (f) 630-692-7885
www.enzusainc.com sales@enzusainc.com
3000 NW 29 Ct., Hollywood, FL 33020

877-GO-EPOXY 954-961-4656 (f) 954-961-2395
www.epoxytec.com silviacaputi@aol.com
Enz USA, Inc.

See ad page 26
3600 Rio Vista Ave., Orlando, FL 32805

800-327-7791 407-849-0190 (f) 407-425-1569
www.cuesinc.com salesinfo@cuesinc.com
Easy-Liner
CUES
See ad page 67
GROUTING
RELINING BURSTING
See ad page 77
See ad page 48
See ad page 35
See ad page 88
See ad page 81
See ad page 82
See ad page 9
See ad page 87
Logiball Inc.
MaxLiner USA
1779 Chessie Ln., Ottawa, IL 61350

815-433-1274 815-433-0107
www.lmktechnologies.com
info@lmktechnologies.com
440 Papin St., Quebec, QC G1P 3T9 Canada
800-246-5988 418-656-9767 (f) 418-653-5746
www.logiball.com info@logiball.com
450 College Dr., Martinsville, VA 24112

877-426-5948 276-656-1225
www.maxlinerusa.com info@maxlinerusa.com
Nu Flow
Perma-Liner Industries, LLC
Petersen Products Co.
7710 Kenamar Ct., San Diego, CA 92121

800-834-9597 (f) 905-433-9687
www.nuflowtech.com info@nuflowtech.com
13000 Automobile Blvd., Ste. 300,
Clearwater, FL 33762
866-336-2568 727-507-9749 (f) 727-507-9849
www.perma-liner.com info@perma-liner.com
PO Box 340, Fredonia, WI 53021
800-926-1926 (f) 262-692-2418
www.pipeplug.com sales@petersenproducts.com
1506 Schaller Ln., Dyer, IN 46311

219-440-1404
www.picotesolutions.com
sales@picotesolutions.com
Prime Resins
2291 Plunkett Rd., Conyers, GA 30012

800-321-7212 770-388-0626 (f) 770-388-0936
www.primeresins.com kanthony@primeresins.com
See ad page 75
309 Altamonte Commerce Blvd., Ste. 1518,

Altamonta Springs, FL 32714
877-409-7888 407-772-8131 (f) 407-786-8131
andy@prime-line.net www.primelineproducts.com
1400 Commerce Pkwy., Lancaster, NY 14086

800-344-6653 716-683-2486 (f) 716-683-6372
www.powrmole.com brian@powrmole.com
PrimeLine Products, Inc.
111 Canfield Ave., Unit B3, Randolph, NJ 07869

866-936-8476 973-252-6700 (f) 973-252-1176
www.pipelinert.com mail@pipelinert.com
2970 E La Palma Ave., Ste. J, Anaheim, CA 92806
714-630-6311 (f) 714-630-6026
www.pipeliningsupply.com
info@pipeliningsupply.com
3287 Ardingley Ave., Burnaby, BC V5B 4A5 Canada

877-411-PIPE 604-294-5330 (f) 604-294-5372
www.pipegenie.com sales@pipegenie.com
Pow-r Mole Sales LLC

See ad page 83
NozzTeq, Inc.
1949 Calumet St., Clearwater, FL 33765

866-620-5915 603-413-6583 (f) 603-413-6744
www.nozzteq.com info@nozzteq.com
GROUTING
7401 First Place, Cleveland, OH 44146

800-362-0240 440-646-0996 (f) 440-646-9953
www.mtechcompany.com
bcohen@mtechcompany.com
Pipe Lining Supply, Inc.

See ad page 62
Pipeline Renewal Technologies

See ad page 47
SEALING/
REINSTATEMENT
SPOT REPAIR
CUTTERS
MTech
Pipe Genie Mfg.

See ad page 88
MANHOLE
REHABILITATION
LMK Technologies
Picote Solutions
See ad page 40
LATERAL
REHABILITATION
PIPELINE REPAIR
&REHABILITATION Directory 2014
RELINING BURSTING
Quadex/InterfitUSA
4801 Crystal Hill Rd., North Little Rock, AR 72118

501-758-8628
www.quadexonline.com info@quadexonline.com
Quik Lining Systems, Inc.

See ad page 87
See ad page 61
See ad page 79
LATERAL
REHABILITATION
MANHOLE
REHABILITATION
178 SE Lake Dr., Estelline, SD 57234

714-296-5262 (f) 866-784-4858
www.quiklining.com jheisler@quiklining.com
R.S. Technical Services, Inc.
RapidView IBAK North America
1327 Clegg St., Petaluma, CA 94954

800-767-1974 707-778-1974 (f) 707-769-8806
www.rstechserv.com sales.info@rstechserv.com
1828 W Olson, Rochester, IN 46975

800-656-4225 574-224-5426 (f) 574-223-7953
www.rapidview.com info@rapidview.com
109 Canyon View, Columbia Falls, MT 59912

888-406-3821 406-863-7777 (f) 888-406-8282
www.roddieunderground.com
rod@roddieunderground.com
Source One Environmental
422 W Rising St., Davison, MI 48423

877-450-3701 810-412-4740 (f) 810-412-4743
www.s1eonline.com
Spartan Tool
See ad page 96
The Strong Company, Inc.
TRIC Tools, Inc.

See ad page 43
See ad page 12
250 N Main St., Jacobus, PA 17407

717-428-1477 (f) 717-428-2865
www.trytek.com trytek@trytek.com
1350 S Loop Rd., Alameda, CA 94502

888-883-8742 510-629-4167 (f) 510-217-9493
www.trictools.com info@trictools.com
TRY TEK Machine Works, Inc.
4505 Emmett Sanders Rd., Pine Bluff, AR 71601

800-982-8009 870-535-7617 (f) 870-850-6933
www.strongseal.com info@strongseal.com
250 Elm St., PO Box 301, Milford, NH 03055

800-626-2180 603-673-8680 (f) 603-673-7271
www.trelleborg.com simon.burke@trelleborg.com
1506 W Division St., Mendota, IL 61342

800-435-3866 815-539-7411 (f) 888-876-2371
www.spartantool.com
customerservice@spartantool.com
Trelleborg Pipe Seals Milford Inc.
260-7 Spinnaker Way, Concord, ON L4K 4P9 Canada

800-461-9200 905-661-7072 (f) 905-660-1519
www.ratech-electronics.com
sales@ratech-electronics.com
Roddie Inc.
See ad page 58
GROUTING
Ratech Electronics Ltd.

See ad page 26
SEALING/
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CUTTERS
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56
SERVICE-FIRST
Philosophy
COLUMBUS CONTRACTOR PUTS PRIORITY ON PEOPLE AND
FOSTERS GROWTH BY PROVIDING CONVENIENCE AND
QUALITY SERVICE PAGE 34
Investing in
INSPECTION
PHOENIX CONTRACTOR TAKING ON BIG CLEANING
AND CROSS-BORE PROJECTS ACROSS THE WEST
PAGE 18
MONEY MACHINES
Street sweepers provide alternative revenue stream
TOUGH JOB
Contractor bursts through Texas park
MONEY MANAGER
ROI is about more than price
MONEY MACHINES
Trailer jetters open revenue streams
TECH PERSPECTIVE
Choosing the right pressure washer
TOUGH JOB
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58
Jetstreams hands-free waterblast solutions deliver improved

operator safety, productivity
Provides broadest offering of hands-free cleaning solutions and training in the industry
Jetstream of Houston, LLP, a leading manufacturer

of industrial high-pressure waterblasting equipment,
parts and accessories, continues to invest and grow in
providing industrial cleaning contractors with the most
productive hands-free solutions available. By partnering
with the leading manufacturers of automated tools
and robotics including Aquajet Systems, Peinemann,
StoneAge and Terydon, Jetstream offers the industrys
best total equipment solutions for such hands-free, highpressure waterblasting applications as hydrodemolition,
pipe cleaning, surface cleaning and preparation, tank and
vessel cleaning and tube cleaning.
These strategic partnerships enhance Jetstreams
product offering and provide customers with greater
access to category-leading specialty equipment and
accessories that enhance operator safety and productivity
and help contractors perform their jobs more profitably,
said Joe Varca, business unit director at Jetstream.
The collaboration with these well-known automation
partners, combined with our nine FS Solutions authorized
retail support and rental centers across the United States,
enables Jetstream to better meet our customers needs for
total hands-free solutions, including the purchase and/
or rental of Jetstream waterblasting equipment, parts,
accessories, training and service support.
With the goal of reducing the number of workplace
fatalities and injuries related to improper use of
high-pressure waterblasting and providing a safer
environment for equipment operators, Jetstream is
developing and delivering hands-free waterblasting
solutions and training to industrial cleaning contractors.
As part of the initiative, Jetstreams experts consult with
customers, visiting job sites to identify the right handsfree waterblasting solutions for the location.
WERE NOT
QUITE HERE
YET.
BUT WERE CLOSE.

Though Jetstream is the industry leader, were constantly looking for
new ways to advance hands-free automated operations. Weve
partnered with the leading manufacturers in the industry to oer the
broadest line of hands-free waterblasting solutions. We have cuttingedge automated and robotic tools as well as accessories. We also
have the most experienced application experts in the business for all
of your consulting and productivity solutions. Contact Jetstream or
your local FS Solutions and Jetstream rental center today.
Jetstreams Hands-free Waterblast Solutions

Jetstream manufactures high-pressure waterblasting equipment operated at
pressures up to 40,000 psi for a wide range of applications, including industrial
cleaning and surface preparation. Backed by strong after sales service and support,
Jetstream product offerings include a complete line of skid- and trailer-mounted
pump units, control guns, valves, hoses, replacement parts and nozzles.
Jetstream and FS Solutions can demo, sell and rent the

broadest offering of hands-free cleaning solutions in the
industry, including automated and robotic tools and
accessories. Varca said.

www.waterblast.com
1.800.231.8192
59
MONEY MANAGER
Paying it Back
A good strategy will help you maximize the benefit of
giving when local charities want your time or money
Erik Gunn is a magazine writer and

editor in Racine, Wis. Readers may
direct inquiries to him by contacting
this publication at 800/257-7222 or
emailing editor@cleaner.com.
By Erik Gunn
usiness owners are inundated with requests to contribute to local

charities, civic organizations and other community groups. The
higher your profile, the more likely youll find yourself on the
receiving end of their requests.
Some people have trouble saying no to any such plea. Others hardly
ever say yes not out of principle, but simply because theyre just so
overwhelmed.
How and how much you contribute from your business toward
the common good, whether to charity, in public service or through in-kind
donations, is a personal decision.
You could punt and make a token donation to every organization that asks,
or just throw every solicitation in the trash. Neither extreme is practical though.
The more you give, the more lists you end up on, as groups youve never
even heard of decide you must be a generous soul or an easy mark. Keep it
all to yourself and you might end up with the reputation as the local Scrooge.
You have every right not to give a penny of your money or your time, but most
business owners want to be supportive at some level.
Perhaps you want to support a cause youre passionate about. Or you want
SOME DOS AND DONTS
Gail Bower, president of Bower & Co. Consulting in Philadelphia,

Pa., offers these tips and cautions in deciding how you give back:
DO:
- Make the decision strategically.

- Check out the organization to make sure it is a well-run,
successful, high-impact organization.
- Partner to make the most of your contribution or sponsorship
investment.
- Engage employees and/or customers through connection to
the organization.
- State your philanthropic and sponsorship parameters clearly on
your website.
DONT:
- Send a check and a logo or invest in a Gold, Silver or

Bronze sponsorship and expect results. Get involved.
- Expect long-lasting visibility or results from one donation.
- Feel pressured to do everything.
- Make nonprofit organizations fill out online applications.
- Be afraid to be generous with the right partners.
60
to help those less fortunate than you are. Or maybe you simply want to give
back to the community in gratitude for the support its shown your business.
NO PRICE TAG
There is no price tag that can be put on being a good corporate citizen,
says Richard Weinberger, CEO of the Association of Accredited Small
Business Consultants. Businesses benefit when they adopt an ethic of social
responsibility and doing good, he says, pointing out that giving companies
have better employee morale, productivity, more effective marketing and a
bump in quality service.
Customers want to do business with companies perceived as doing the
right thing, Weinberger says.
So sooner or later, you will have to make some choices.
The first decision businesses need to make is whether they want to support
an organization for philanthropic reasons, to further their own business goal,
or some combination, says Gail Bower, president of Bower & Co. Consulting
in Philadelphia.
Bower helps businesses and nonprofits develop corporate sponsorships.
Her expertise includes marketing and event and festival production, and shes
written the book How to Jumpstart Your Sponsorship Strategy in Tough Times.
FINDING THE RIGHT FIT
She suggests that if your reason is purely philanthropic, choose a charity
thats important to your staff, customers or community.
Are your employees handy with tools? You could pay their wages for a shift
working on a local Habitat for Humanity project or helping erect equipment
in a park. (They might be willing to volunteer their services but that has to
be their choice. Requiring them to volunteer is unfair and likely to land you in
legal trouble.)
Or you could support something that offers your business a spin-off
benefit perhaps sponsoring training programs in the kind of skills you hope
to see in future job applicants at your shop.
If charitable choices garner goodwill for your business, so much the better.
However, public relations may be just a side benefit, not your goal.
Any type of donation associated with a companys name has PR value,
says Weinberger. Of course, the price can vary, too: The name of a business on
the back of a sports jersey is more noticeable than a name on a placard at a silent
auction, so the cost and visible exposure must be balanced.
RAISING YOUR PROFILE
Giving isnt ultimately about advertising your products or services,
Weinberger points out. If PR is driving your decision, look for opportunities
that are more closely connected to your business.
Sponsorship can help there, says Bower. If youre trying to reach a new
segment of customers, work with an organization that reaches those same
customers. Is there a new subdivision in town whose residents might be
potential customers for your drain cleaning services? Consider becoming
a sponsor for the community playground or the annual neighborhood
block party.
Of course, a lot of times your goal might be both philanthropic and
promotional. In that case, select an organization that can allow both,
Bower says. For example, perhaps the company has a strong environmental
component to its brand. It may select a park or clean-water environmental
organization.
John Tichenor, a management professor at Stetson University in DeLand,
Fla., recommends aligning your giving with your overall mission.
Dell Computers once had a program in which the company planted a tree
every time a customer bought a computer. That program doesnt make nearly
as much sense as Dell establishing a recycling program for old computers,
Tichenor says.
DRAWING THE LINE
Some businesses donate a fixed percentage of annual profits to charity.
I think 5 percent of profit makes sense as a standard, says Tichenor.
Ken Dayton, the former CEO of the retailer Dayton Hudson now Target
set the standard not only for his company but also for the business culture
of his city, Minneapolis. When introducing new CEOs to the area, Dayton
would basically tell them that 5 percent of profit was expected to be given
back to the community, Tichenor explains.
But Weinberger points out that times change and you cant bank on
a hard and fast number for giving. Instead, focus on the mission of your
business and consider your overall goals when it comes to charitable giving.
And when your situation changes due to market forces or a change in
employee attitudes, get creative with other approaches. Options Weinberger
suggests include in-kind donations, free service work or giving employees
time off to do volunteer work.
Take time to think through your choices but dont just walk away from
a decision about charitable giving.
For a small business to survive, succeed and grow, their communities
must support them, Weinberger says. In turn, businesses must also support
their respective communities. C
61
888-354-6464
Pipeline Cleaning & Maintenance Equipment

JETTERS & JET VACS
Sewer Hose Guides
Swivel
Joints
Penetrators
1/4"-15..........$24.00
3/8"-15..........$33.00
1/2"-25..........$46.00
1/2"-25LT ......$49.00
3/4"-12..........$59.00
3/4"-12LT ......$69.00
1"-12.............$72.00
1"-12LT .........$84.00
3/4" or 1"-17 .......$125.00
Truder
3/4" or 1"-17 .......$350.00
Shark
Aluminum Sand 1/8" ......................$37.00

3/4"-24................$141.00
1"-17/24 ............$156.00
1"-24...................$141.00
1/4" ......................$41.00
3/8" ......................$45.00
1/2" ......................$57.00
3/4" ......................$91.00
1"....................... $116.00
Swivel
Joints Ball
Valves
T-M Style
90 or Straight, 6000 psi
3/4" & 1" ...............$198.00
1-1/4" ...................$210.00
1-1/2" ...................$560.00
2"..........................$807.00
Dyna Quip
Style
3000 psi
1"..........................$227.00
Root Cutter
Assemblies
3/4"-18 or 35.....$50.00
3/4"-18/24 .........$53.00
1"-18 or 30........$69.00
1"-15 or 30........$69.00
1-1/4"-18 or 35 ...$85.00
1"-12...................$73.00
NEW Storm/Culvert
Floor Cleaner Nozzles
Parker & Piranha
Jetter Hose
1/8"- 1-1/4"
Swivel
Joints
4" - 18"
NEW Chain
Root Cutters
4"-48", All Stainless

Steel, No Lubrication
with 24 rope
Skid Mounted
w/flat blades................$1175.00
w/concave blades........$1198.00
w/spiral blades .............. $118.00
Donut Mounted
w/flat blades................$1125.00
w/spiral blades ............$1160.00
Lateral Mounted
w/flat blades................$1020.00
Steel
Sand
MANY OTHER STYLES, SHAPES & SIZES AVAILABLE

62
TigerTail Style
3" x 36" .................$40.00
2" x 36" .................$34.00
Radial Bullet
1"..........................$495.00
1" Big Shark .........$610.00
Stainless Steel
Nozzles
for
Assemblies come with one

ea. of 6, 8, 10 and 12" blades,
saw blades, hub, skids, etc.
Clamps
Power Clamps
8"..........................$13.00
3"-6" available
King Clamps
8"..........................$29.75
4"-6" available
Bandlock Clamps
8"..........................$24.00
3"-6" available
Quick Clamps
8"..........................$26.50
3"-6" available
Cloverleaf
TOOL CO.
2 & 3-way
Ball Valves
5000 psi
1/2" 2-way ............$65.00
3/4" 2-way ............$89.00
1" 2-way ...............$119.00
1-1/4" 2-way.........$226.00
4500 psi
3/8" 3-way ............$115.00
1/2" 3-way ............$160.00
3/4" 3-way ............$180.00
1" 3-way ...............$190.00
1-1/4" 3-way.........$440.00
2" 3-way ...............$690.00
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C A L L F O R O U R C O M P L E T E C ATA L O G W I T H P R I C E S
63
PRODUCT FOCUS
CIPP Lining Methods

and Projects
By Craig Mandli
Cured-in-place pipe lining (CIPP) is an efficient and
cost-effective solution for renewing aging and deteriorated
pipes. Here are several systems that employ the technology,
along with excavation and hydroexcavation equipment to
expose entry points. Cutting tools for lateral reinstatements
are also included, as are safety tools.
RELINING AND REHABILITATION SYSTEMS

CONTINUOUS AIR INVERTER
The Mark III Continuous Air Inverter from
CIPP Services can install 6- to 18-inch liners using
compressed air and a steam-air mixture for curing with
interchangeable adapters. The unit has the ability to
maintain constant air pressure within the liner from the
start of the installation to the final cure cooldown. The
insertion gland on the unit can be sealed off to allow
CIPP Services
full steam-air pressure for curing, eliminating the need
to deflate the liner to install a steam cap. It has adjustable legs and allows for the
unit to swivel 180 degrees for horizontal installations. 815/712-8708; www.
cipp-services.com.
GROUT REHABILITATION SYSTEM

Truck-mounted grout rehabilitation systems from
CUES are available for mainline joint sealing/lateral
sealing, and can be equipped with CCTV inspection
equipment. Applications include joint testing and
sealing of mainline and lateral joints, manholes,
junction boxes, large-diameter pipes, or any other
low-pressure waterproofing application. Systems can CUES
be configured to run urethane, acrylimide and acrylate grouts. Dry freight box
(for export) and trailer-mounted systems are also available. Grout packers are
available for mainline and lateral sealing. CUES also offers TV/grout/lateral
reinstatement trucks as an all-in-one production unit that can complete TV
inspection of mainlines or laterals, joint sealing of mainlines or laterals, and
lateral reinstatement. 800/327-7791; www.cuesinc.com.
WARM-TEMPERATURE CIPP RESIN

InstaCureRez from Gadmon Industries,
distributed in the U.S. by Easy-Liner, gives CIPP
contractors up to a 120-minute working time. The resin
is very stable at temperatures under 48 degrees F. Once
temperatures rise above 90 degrees F, a near-instant
reaction occurs. There is no need for recirculating
64
Easy-Liner
water. Just fill the liner up with water at 110 degrees F. 888/639-7717; www.
easy-liner.com.
ALUMINUM INVERTER
The Flow 120 Aluminum Inverter from FlowLiner Systems is designed to hold 2- to 8-inch liners,
and is equipped with a removable hand wheel that
moves from side to side for operator comfort, and a
removable base. It is lightweight for easy access in
Flow-Liner Systems
tight spaces, with a total weight of 185 pounds and
dimensions of 25 inches wide by 42 inches long. It tilts on the base from 12
to 33 inches off the floor and includes an 8- by 6-inch head adapter. It is also
plumbed for hot-water curing. Inversion heads are available from 2 to 8 inches.
800/348-0020; www.flow-liner.com.
SEAM-FREE TEXTILE LINER

The seam-free BRAWOLINER textile liner
from HammerHead Trenchless Equipment is
constructed with a loop design providing extreme
flexibility. It can adjust to bends of up to 90 degrees
and to single changes in pipe dimensions without HammerHead
creating any wrinkles or folds. It is suited for the renovation of pipes found
within laterals, private households and commercial facilities, and offered for
pipe sizes of 2 to 10 inches in diameter. The liner consists of a lengthwise
and transversal elastic polyethylene terephthalate textile tube coated with
polyurethane foil, both of which are seamless. Wall thickness uncured is 0.16
inches, and nominal wall thickness impregnated and cured is 0.12 inches.
With an inversion pressure as low as 3 psi, the liner does not cause further
stress on the pipes. 800/331-6653; www.hammerheadtrenchless.com.
CIPP LINER
CIPP liner from Inliner Technologies allows for
the renewal of damaged underground pipes without
excavation. Licensees are contracted by municipalities
and manufacturing-based industrial facilities to renew
storm, waste and process sewer piping that have been
damaged by corrosion and/or structural deterioration.
The product combines a nonwoven engineered tube Inliner Technologies
or liner with a selection of thermosetting resins determined by the pipeline
problem and surrounding environment. The technology can span pipe from
4 to 120 inches in diameter; renew pipes with bends, diameter changes or
noncircular geometries; and be used in gravity and pressure applications. It
can be installed in contiguous segments of several thousand feet by accessing
existing manholes, and can be installed via direct inversion or pull-in-place
methods and cured by a variety of methods. 812/723-0704. www.inliner.com.
ONE-PIECE CIPP CONNECTION LINER

T-Liner one-piece homogenous main and lateral
CIPP connection liner from LMK Technologies
is ASTM F2561 compliant, with a uniform wall
thickness and compressible lining material at
the upstream and downstream ends creating a
smooth tapered transition to the host pipe. Both
LMK Technologies
the mainline and lateral sections are formed as a
structural cylinder that renews 18 inches and 360 degrees of the mainline,
and extends up the lateral pipe as one continuous lining. Insignia compression
gaskets provide a verifiable nonleaking system, as they are embedded between

the host pipe and the T-Liner and are compatible with all pipe types including
polyethylene. A permanent Lateral Identification Indicia is placed on the
mainline lining which includes the building address and other pertinent
information. 815/433-1275; www.lmktechnologies.com.
FLOW-THROUGH TRENCHLESS
POINT REPAIR BLADDERS
Reliable multisize flow-through trenchless
point repair bladders from Logiball are custom built
to specific needs and are available for 3- through 36inch pipes in different lengths. They are usable in
mainlines or laterals, including those with bends. Logiball
Used bladders can also be economically re-sleeved. 800/246-5988; www.
logiball.com.
PULL-IN-PLACE LINING SYSTEM

The Nu Drain pull-in-place system for
small diameters from Nu Flow Technologies
creates a protective, structural pipe inside an
existing host piping system without the need for
digging or destruction. The system can line inside
infrastructure and underground pipe by using a Nu Flow Technologies
liner saturated with resin to create a barrier that can span missing sections of
pipe. It can be used to rehabilitate deteriorating sanitary drain and storm sewer
lines, including mechanical systems, with minimal disruption. The technology
is best suited for pipe 1 1/2 inches in diameter and up, and can accommodate
multiple 90-degree elbows in one installation. It can be installed through one or
two access points, and allows the installer to start and stop anywhere without
over or under shooting. It can also be used as a preventive measure against
future cracks and intrusions. 905/433-5510; www.nuflowtech.com.
POINT REPAIR PACKER CARRIERS

The 130-5 Series point repair packer carriers
from Petersen Products Co. are available from
2.6 to 12.25 inches, making them suitable for
most point repair systems. Available for pipe sizes
4 to 12 inches, they have a 1/4-inch npt inflation Petersen Products Co.
port with male quick connect. Custom lengths are available upon request.
Sizes 6-inch and larger have an integrated cage/wheel assembly, 2-inch
bypass, centered inflation port for use with pushrod inflation poles, and a
wire harness to keep the unit centered in the pipe. 800/926-1926; www.
petersenproducts.com.
LINER CURE TEMPERATURE

MEASUREMENT DEVICE
The VeriCure system from Pipeline Renewal
Technologies
monitors
cure
temperature
continuously along the full length of a CIPP liner
Pipeline Renewal
during installation. This information helps ensure
storm and sewer lines are rehabilitated to specification and perform as intended.
Designed to distinguish even small thermal variances, the system measures
average temperature in successive 1.5-foot zones. It indicates exactly when the
liner cure goes exothermic, and when cure and cooldown are complete. This
means no wasting fuel and crew time overcooking the liner, and no risk of
failure due to undercooked midpoints. 866/936-8476; www.pipelinert.com.
CALIBRATION ROLLER
The calibration roller from Quik Lining Systems,
when coupled with a vacuum pump, provides
uniform thickness throughout the length of the liner.
It ensures that the liner has resin fully saturated
throughout and that any entrained air in the lining
material is evacuated. It can be operated in a natural Quik Lining Systems
stance for the operator. It can also be coupled to allow
the saturated and calibrated liner to be fed into a Quik Shot inversion gun,
or any other inversion system, as it passes through the roller. 714/296-5262;
www.quiklining.com.
MECHANICAL POINT REPAIR

QuickLock Point Repair permanent
pipeline rehabilitation installation from Rausch
Electronics USA has a 316L stainless-steel
sleeve encased in an EPDM rubber sleeve that is
mechanically compressed against the inner pipe
wall and is permanently locked in place by two Rausch Electronics USA
gear mechanisms. No chemicals or resins are used
in this system, so there is no cure time. Applications include sealing leaking
joints, fixing cracks and holes, preventing root intrusion and abandoning
laterals. It reinstates the structural strength of the pipe and is a permanent and
reliable repair. The installation will withstand and pass internal pressure tests.
Since there are no chemicals involved, the system can be installed with flow
present. The packer comes in several sizes to cover a range from 6 to 32 inches
in pipe diameter. 717/709-1005; www.rauschusa.com.
ELASTOMERIC MANHOLE LINER

Asphalt-modified
urethane
Manhole
ChimneySeal chemically resistant, elastomeric
lining from Sauereisen provides durability,
especially with respect to flexural forces. It is
formulated to withstand the harsh environment that
Sauereisen
exists in the chimney sections of manholes, and is
a self-priming product easily applied with a gloved hand. It is solvent-free (no
VOCs, no oil leaching), making it environmentally friendly. It strongly bonds to
steel, brick and concrete, sealing voids between metal castings, brick, sections
of precast concrete or the entire surface of manhole chimneys. Its elongation
allows movement of the chimney section while retaining water-stop capabilities.
412/963-0303; www.sauereisen.com.
FLEX-SEAL UTILITY SEALANT

Flex-Seal plural-component aromatic urethane
utility sealant from Sealing Systems has 800 percent
elongation and a tensile strength of 3,200 psi. It
prevents inflow/infiltration and provides corrosion
protection at the grade-adjustment ring section
or joint section. It provides a seal that will pass a
vacuum test according to ASTM standards. The Sealing Systems
internal seal is manually applied using a paintbrush, and the kit is designed to
cover 12 vertical inches on a 27-inch-diameter manhole. 800/478-2054; www.
ssisealingsystems.com.
65
EXCAVATING EQUIPMENT
VACUUM EXCAVATOR
The 49 hp FX50 vacuum excavator from
Ditch Witch can be customized to a contractors
specifications, with choices of trailer configurations
and options such as hydraulic booms, water
heaters and hydraulic valve exercisers. It comes
with a choice of four spoils tank sizes (from 300to 1,200-gallon capacity) and four water tank
sizes (80- to 500-gallon), and can be configured
Ditch Witch
with reverse flow to enable the off-loading of fluid
spoils quickly and easily. The hydraulic tank door opens fully to maximize
the efficiency of spoils removal. For added safety and convenience, the tank
door also locks hydraulically. It can be used for horizontal directional drilling
site cleanup, water leak repair, removing debris, cleaning out valve boxes, and
for soft excavation tasks such as posthole digging and potholing, or exposing
utilities to verify exact location prior to underground construction. 800/6546481; www.ditchwitch.com.
MINI-EXCAVATOR
TMX mini-excavators from Innovative
Equipment have a quick-hitch system that can
be hooked behind a standard 1/2-ton pickup,
van or light-duty tow vehicle. They eliminate
tracks by utilizing zero-turn technology for Innovative Equipment
access to tight locations and lawns. Weighing
only 2,941 pounds, they feature an 8-foot digging depth and 6,600-pound
digging force. The unit features a 7-foot-2-inch loading height with a swing
radius of 140 degrees, allowing access next to walls and other obstructions. An
auxiliary hydraulic tool circuit has the ability to power hydraulic tools including
jackhammers, pumps and saws. 888/359-3002; www.iequipt.com.
TIER 4-COMPLIANT EXCAVATOR

The 271 hp DX300LC-5 Tier 4-compliant
crawler excavator from Doosan Infracore
America Corporation has D-ECOPOWER
that optimizes hydraulic system output with
engine horsepower, improving machine Doosan
efficiency, productivity and fuel consumption, while refining machine control
and enhancing operator comfort. Enhanced track spring and idler assembly,
and large bushing in track rollers improve uptime. The Doosan Telematics
system allows equipment owners to monitor machine location, hours, fuel
usage, engine idle versus work time, error codes, and engine and hydraulic
temperatures remotely. 770/831-2200; www.doosanequipment.com.
WHEEL LOADER
H-Series 25- to 39-ton wheel loaders from
Volvo Construction Equipment are fitted with
a choice of specialized attachments, including
forks and grapples, as well as rock and general
purpose buckets. An optional boom suspension Volvo Construction Equip.
system absorbs shock and reduces spillage when traveling over rough ground,
as well as increases machine life and operator comfort. Internal noise levels
are kept to a minimum, while the air filter ensures a clean and unpolluted
cab environment. Fresh air enters the filter system through an intake located
high on the machine where the air is cleanest and passes through an easy-toreplace pre-filter, preventing coarse dust particles from clogging the main filter.
All of the controls and information panels have been ergonomically positioned
66
to limit operator fatigue, while the optional multifunction joystick gives the
operator simultaneous and precise control of the hydraulic functions. Loadsensing hydraulics ensure fast response for control over the load, as well as
shorter cycle times. 828/650-2000; www.volvo.com/constructionequipment.
HYDROEXCAVATION
ADJUSTABLE-PRESSURE
WATERBLASTER
The Aqua Miser Boss Model D115 UHP
waterblaster from CESCO offers adjustable
pressure from 15,000 to 40,000 psi just by using
the operator color touch screen. It can remove
paint and/or coatings for surface preparation. It
operates the same as smaller pressure washers. CESCO
When the operator squeezes the trigger, the unit ramps up slowly to the set
pressure and when the trigger is released the unit returns to idle. It saves on
water and diesel fuel and reduces wear and tear on the pump and hoses. It can
inject sand for results much like sandblasting without generating dust, aiding
cleanup and disposal. 888/772-3726; www.aquamiser.com.
OIL-FIRED HOT-WATER/STEAM HEATER

High-pressure oil-fired hot-water/steam heaters
and hydraulic pump systems for vacuum trucks and
hydroexcavators from Easy Kleen Pressure Systems are
available in a full range of heater options, such as dry
steam, redundancy packages, schedule 40, 80 and 160
stainless steel or A53 boiler pipe, fine-tuned temperature
and flow-control systems. They can be designed to be
mounted in a cabinet or supplied as a completed ready-to- Easy Kleen
install cabinet unit. High-pressure hydraulic-driven pump
systems have a variety of pump options to choose from. 800/315-5533; www.
easykleen.com.
CYCLONE FILTRATION
HYDROEXCAVATOR
The HV-55 hydroexcavator from GapVax
has a 12.5-cubic-yard debris body and water
tanks from 400 to 1,400 gallons. It comes
GapVax
with a positive displacement blower rated at
5,250 cfm and 28 inches Hg. The filtration design includes five cyclones that
prolong the life of the filter bags and eliminate the threat of material entering
the vacuum pump. The full-opening tailgate is field adjustable and has four failsafe, individually adjustable locks that ensure a complete seal. Options include
interior polymer coating, cold-weather package, sludge pump, wireless remotes,
washdown system and stainless-steel body. 888/442-7829; www.gapvax.com.
VACUUM EXCAVATOR
The X-10 and X-15 hydroexcavator models
from Hi-Vac Corporation are designed to
virtually eliminate the risk of underground
utility strikes. They perform hydroexcavation
Hi-Vac Corporation
along with vacuum excavation, potholing and
daylighting. Easy operation and simple maintenance provides for maximum
efficiency on the job. They combine state-of-the-art water pump and vacuum
technology to create ideal vacuum excavation power. 740/374-2306; www.
x-vac.com.
CONTINUED >>
67
HYDROEXCAVATION NOZZLE
12-YARD HYDROEXCAVATOR
MONRO-JET nozzles, distributed by NozzTeq,

combine the power of a solid stream pencil jet with
the large coverage of a fan-jet. They are lightweight
and sturdy, employing a circular water jet to generate
high power at modest gpm rates. They can be used NozzTeq
for surface cleaning such as concrete, steel, castings and large surface areas
including line removal from runways. They can be modified for internal pipe
cleaning of sewers and pipes of all types. Their orbital design enables pressures
as high as 36,250 psi. 866/620-5915; www.nozzteq.com.
The Mud Dog 1200 12-yard hydroexcavator

from Super Products has a standard water tank
capacity of 1,000 gallons and a pump rated
at 14 gpm at 3,000 psi. Its 8-inch positive
Super Products
displacement vacuum system offers airflow rated
at 5,800 cfm and 28 inches Hg. It has a rear-mounted, 8-foot telescoping boom
capable of a 19- to 27-foot reach, 335-degree rotation, and a 45-degree upward
and 25-degree downward pivot allowing operators to achieve a larger work
area and dig deeper without the need to halt operation to reposition the truck.
It has easy-to-use ejector plate unloading technology, and its tilt-unloading
ensures that liquids in the debris tank are cleared quickly and efficiently even
when unloading in an up-slope/nose-down position. 800/837-9711; www.
superproductsllc.com.
LARGE-CAPACITY
HYDROEXCAVATOR
The RAMVAC HX-12/27 hydroexcavator
from Sewer Equipment has a large 12yard debris tank, a temperature-controlled Sewer Equipment
environmental chamber, and a directional discharge system to off-load debris
back into the excavation site without dumping the tank. It has a long-range
wireless remote, NEMA 4 electrical system, a 400,000 Btu water boiler and a
three-stage filtration system. It has a powerful 5,400 cfm blower with 27 inches
Hg, and an optional RamAir air excavation system to avoid adding water to
problem areas. 800/323-1604; www.ram-vac.com.
HYDROEXCAVATING TOOL
The Soil Surgeon hydroexcavating tool is designed to
fit any sewer combination truck equipped with a telescopic
6- or 8-inch boom. The tool has a 1-inch water connection.
The operator controls water pressure and power with truck
controls. It has a 6-foot Tuff Tube with handles fabricated
to the tube to guide the unit down for potholing or side to
side for trenching. Six jets boring inward cut the soil, while
six boring outward bring the tube down. 949/363-1401;
www.soilsurgeoninc.com.
Soil Surgeon
HYDROEXCAVATION ATTACHMENT
The DIG-IT hydroexcavation attachment from
Southland Tool Mfg. is for use on the end of suction tubes,
and comes in connections for Vactor, Vac-Con and Camelstyle tubes. The side connection for the pressure hose is
either 3/4 or 1 inch. The wet ring includes stainless-steel jets
that are slightly angled and set to zero degrees for cutting.
It is available in different pressures and flows. A bottom Southland Tool
rubber cuff provides protection. 714/632-8198; www.southlandtool.com.
HYDROEXCAVATION JETTING TOOLS

HX Series hydroexcavation jetting tools
from StoneAge allow precise and accurate soil
removal while saving both labor hours and
heavy-equipment costs. The HX-101 has a StoneAge
single, replaceable OCIH 1/4-inch NPT carbide
nozzle at 0 degrees to deliver a hard-hitting concentrated stream for breaking
tough ground. The HX-102 utilizes two CNP2 carbide attack tips, which are
1/8-inch NPT. This jetting option divides pump power into two jets for a wider
jet pattern with less impact power than the HX-101. The HX-103S utilizes three
inline AP2 attack tips with a wider pattern for clearing large areas and working
around utilities while minimizing risks of damage to existing facilities. Each
includes a high-visibility and easily replaceable urethane guard to protect the
nozzles, and can be jetted to match a pumps pressure and flow. 866/7951586; www.sewernozzles.com.
LARGE-CAPACITY HYDROVAC
The F4 Slope hydrovac from Tornado
Hydrovacs holds 13 cubic yards of mud and
more than 2,100 gallons of freshwater. It has a
water tank from which to excavate, a mud tank
where excavated spoils are held, a water pump, a
Tornado Hydrovacs
boiler to heat the water and a 3,600 to 6,300 cfm
positive displacement vacuum blower to pull spoils to the tank via a boom. The
boom has a 342-degree rotation and a 26-foot reach. All critical components
are housed in an insulated and heated aluminum van body. Its mud sweep
empties the tank without hoisting, which eliminates the dangers of dumping
on uneven ground and around overhead power lines. 877/340-8141; www.
tornadotrucks.com.
HYDROSTATIC-DRIVE
HYDROEXCAVATOR
The X-Cavator from Vac-Con has a
hydrostatic drive that efficiently uses the chassis
engine for the vacuum, eliminating the need for
Vac-Con
PTO, clutch and gearbox operation. It has water
systems up to 4,000 psi, and a mobile wireless remote that enables the operator
to control the chassis engine rpm, boom, automatic vacuum breaker, dump
controls and hydraulic door locks from remote areas up to a 1/2 mile away. The
boom rotates up to 270 degrees. 888/491-5762; www.vac-con.com.
FRIGID-WEATHER-READY HYDROEXCAVATOR
AllExcavate hydroexcavators from Vacall have a stepin compartment to provide operators with warmth and
protection from inclement weather. The standard heated
compartment is roomy, with enough space for an operator
to change out of wet and muddy clothing. It has floor
drainage, racks to hang dry clothing, heated cabinets for
the hose reel and water pumps, and boilers that can heat
water for effective hydroexcavation in frozen ground. The
unit uses high-pressure jetting to loosen soil, rocks and Vacall
clay, and then vacuum forces up to 27 inches Hg and 5,800 cfm to remove the
material and water slurry into a debris tank. 800/382-8302; www.vacall.com.
COLD-WEATHER HYDROEXCAVATOR
The HXX HydroExcavator from Vactor
Manufacturing provides up to seven hours of
continuous operation with the onboard water.
Lower water flow results in less operator fatigue
and a cleaner, more precise digging process.
CONTINUED >>
68
Vactor Manufacturing
MFG. INC.
Building Innovative Tools for Municipalities
SOLUTIONS TO
SEWER CLEANING
Manhole tools
Debris baskets
Vac-Traps
Root Saws
Calcium Cutters
Sewer Rods
Handy Clams
Nozzle Extensions
Deep Vac Tube Holder
Grabbers
Claws and Hooks
Diamond Tap Cutters
Fiberglass Poles
Hydraulic Cutters
Top Manhole Rollers
Sewer Spoons
Continuous Rod
Carbide Saws
1430 N. Hundley St Anaheim, CA 92806 ph: 714.632.8198 fax: 714.632.8228 www.SouthlandTool.com
It has a 12-cubic-yard debris body fabricated from corrosion- and abrasionresistant steel, a 1,200-gallon high-density polyethylene water tank that retains
heated water temperature, and a top-mounted 7-foot hydraulic extendable
boom that provides 320-degree rotation. Heated pump cabinets and a built-in
boiler allow it to work on frozen ground in subzero temperatures. It is available
in positive displacement and fan configurations. 800/627-3171; www.
vactor.com.
REINSTATEMENT CUTTERS
PERCUSSION MILLING CUTTERS
Golden Jet impact drilling cutters from Enz
USA remove stubborn deposits like concrete,
injection cement, and calcareous and mineral
deposits. It can be used as an alternative to digging
Enz USA
up pipes under foundations or roads, and can also
cut out dropped liners and prep for a reline job. Cutters range from 4- to 24-inch
pipe diameters, and come equipped with tungsten carbide and/or diamondtipped teeth. They work with the percussion system of 600 to 3,000 impulses
per minute, and up to 12 tons of impact force. All cutters can be operated
without impact by means of a simple mechanical changeover. 877/369-8721;
www.enzusainc.com.
cameras monitor the work site, and the optional four-axis cutting armature
provides access anywhere in the pipeline to cut or grind. While pneumatically
locked in the pipeline, they are capable of cutting or grinding in a full 360-degree
rotation, allowing the operator to resurface offset joints with ease. They work as
an addition to existing RapidView IBAK systems or can be installed as a standalone unit. They are available as flexible push-propelled units for 4- to 8-inch
pipes and larger self-propelled robots for 8- to 36-inch diameters. 800/6564225; www.rapidview.com.
SAFETY EQUIPMENT
IMPACT-RESISTANT GLOVES
HM Impact gloves from Cestusline have
DNX Grip technology and a one-piece palm pattern
with cut level 2 that is oil and water resistant.
They provide padded impact protection for hands
and flexible impact-protection shields for fingers.
The fingers are curved to reduce hand strain, and Cetusline
they are lightweight, flexible and durable, with a high-visibility back of hand
and reflective fingertips that illuminate in low light. 503/894-8549; www.
cestusline.com.
PORTABLE MULTI-GAS DETECTOR

FLEXIBLE REINSTATEMENT CUTTER
The Dancutter SuperFlex from Perma-Liner
Industries has a compact hose reel and monitor, flexible
cutting for 3- to 5-inch pipe diameters, 360-degree
continuous milling rotation, and a built-in 12-inch
color monitor in the control unit. It can move between
45-degree bends in 3-inch relined pipe and 90-degree
bends in 4-inch lined pipe. This system makes reinstating
pipes effortless. All wires are run internally so operators
Perma-Liner
dont have to worry about breaking a camera wire while
rotating the cutter or while moving through the pipe. 866/336-2568; www.
perma-liner.com.
The Multi Gas Clip Pump (MGC Pump) portable

multi-gas detector from Gas Clip Technologies is ideal for
attendant applications in confined-space entry. It has an
internal pump with low-power photometric technology that
allows it to run a full five days without having to recharge
the battery, and only requires calibration in six-month
intervals. It uses infrared sensors to detect combustible
gases and electrochemical sensors for H2S, CO and O2.
It has been engineered and designed to be compact, Gas Clip Tech.
ergonomic and easy to use with one-button operation, and its large LCD screen
is easy to read. 877/525-0808; www.gascliptech.com.
LOAD-HOLDING SAFETY VALVES

LATERAL CUTTER AND DRAIN CLEANER
The Maxi Miller lateral cutter and two-step
drain cleaning system from Picote Solutions has a
range of 100 feet. Its three-phase short circuit electric
motor with long life span allows an efficient removal
Picote Solutions
of hard materials from 3- to 10-inch drains and
sewers with stainless-steel grinding chains. It also powers Picotes Smart Cutter
and Twister lateral cutters, enabling a quick reinstatement of lined connections
and the removal of collapsed liner. With the pipe cutter, the Maxi can be used to
cut overshot liners. It has a drive unit with a frequency transformer converting
the one-phase power input to three-phase power for the motor. It has a push/
pull system and glides for maneuvering stairs, and a locking system to keep the
shaft steady during transportation. 219/440-1404; www.picotesolutions.com.
CUTTING AND GRINDING ROBOT

GATOR Series single-point-entry cutting
and grinding robotics from RapidView IBAK
North America are capable of preparing
pipelines for rehabilitation or reinstating laterals
RapidView IBAK
after lining operations. High-powered electric
tools (up to 3.3 hp) are deployed from rugged platforms that can center
themselves in pipelines up to 24 inches in diameter. High-quality, onboard
70
Load-holding safety valves from Keith Huber

Corporation prevent the rear door on vacuum trucks
from slamming without warning from hydraulic
pressure loss/failure. All of the companys vacuum
units were redesigned and retrofitted with rear door
cylinders that prevent the rear door on a unit from Keith Huber Corp.
closing if hydraulic pressure is suddenly lost to the door cylinders. Along with
properly installing the supplied safety props, this prevents an accident from
occurring due to the rear door shutting prematurely. 800/334-8237; www.
keithhuber.com.
PVC-ON-POLYESTER SAFETY SUIT

DuraBlast double-coated PVC-on-polyester
safety suits from Milwaukee Rubber Products
are engineered specially for hydroblasting and
hydroexcavation applications. They have high tear
strength as the result of an open weave polyester
scrim fabric sandwiched between two layers of flameresistant PVC coating. Therm-O-Rad sealed seam
construction offers chemical splash protection. A Milwaukee
Rubber Products
thick outside coating offers abrasion resistance, while
a lighter interior coating protects the fabric from chemical contamination. The
material is flame resistant and self-extinguishing with flameout and afterglow

less than two seconds after removal of the ignition source. They feature hook
and loop closures for hydroblasting applications. 800/325-3730; www.
milwaukeerubber.com.
PROTECTIVE GLOVES
ProOperator protective gloves from TST
Sweden AB are tested and certified for pressurized
liquids, such as water and hydraulic fluid. They
withstand the same levels of pressure as the
companys other ProOperator clothing 500 bar
for rotary and flat jet, and 200 bar single jet. They
are waterproof and have a special coating to provide TST Sweden AB
good friction for secure grip on tools. They also
have high ratings for cut-resistance, abrasions, tears and punctures, making
them ideal for work in harsh environments. The gloves are made using durable
Dyneema fiber and have a shelf life up to three years. www.tst-sweden.com. C
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906.753.4002
www.SafetySewerDrain.com
71
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This Is The Nozzle Youve Been Waiting For

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Use a reducer adapter to
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Hot or cold water jetters from 4 gpm at

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CASE STUDIES
CIPP Lining Methods and Projects

By Craig Mandli
POINT REPAIR SYSTEM RESTORES

THREE DAMAGED AREAS IN SEWER MAIN
PROBLEM
In June 2014, Mid-Mo Environmental of

Jefferson City, Mo., cleaned and televised sewer
mains in the nearby town of New Bloomfield in
Callaway County. Many of these lines are under
the streets and buried in excess of 10 feet deep.
While televising one such line, they assessed a
lateral crack, an abandoned tap and a bad joint all
within a 6-foot-2-inch span, causing severe inflow
and infiltration issues. The pipe was an 8-inch
reinforced truss pipe installed in the 1970s.
SOLUTION
Mid-Mo decided to use a trenchless point repair system from Infrastructure Repair Systems to restore the three damaged areas with a single 7-foot
spot repair. Since the repair was within 24 feet of the near end of the manhole,
owner Shawn York devised a 3/4-inch PVC pushrod to push the Logiball carrier
and liner into place.
RESULT
The pushrod saved the time of jetting and stringing the entire 375-foot
line and pushed the carrier with the resin-soaked fiberglass and felt liner in
position to cover all three damaged areas. This single repair saved the town
a significant amount of money by covering three areas with one long point
repair, along with no digging and repaving the street. The installation was
completed in less than three hours without any disruption of service to
customers or the environment. 877/327-4216; www.irsi.net.
CURED-IN-PLACE PIPE RELINING

REHABILITATES LINE BENEATH
AMTRAK MAINTENANCE FACILITY
PROBLEM
Amtrak officials at one of the

companys primary maintenance
facilities in Beech Grove, Ind., were
concerned about the condition
of the sewer lines. They wanted
to make sure there were no leaks
or discharge that could negatively
impact the surrounding community.
Most of the sewer lines ran beneath
several of the buildings and tracks
on the property.
74
SOLUTION
IWPC, a division of Inland Pipe Rehabilitation (IPR), televised the sewer

system to assess its condition. We discovered a wide variety of pipe material
and sizes that were used. They included ductile iron, vitrified clay and PVC in
diameters ranging from 6 to 20 inches, says Tony Schieweck, general supervisor
for IWPC. They recommended their Cured-In-Place Pipe relining system. The
installation would require no major digging, and Amtrak could keep the facility
open throughout the repair process.
RESULT
In all, over 7,500 feet of sewer pipe was relined to restore the system to
its original performance requirements. IWPC also spray-lined 34 manholes
that were showing signs of deterioration. Given a 129-day window to
complete the project, IWPC completed the work in half the time. Were
extremely pleased with the results, says Ellen Jurczak, Amtraks senior
environmental coordinator. We can take comfort in knowing that our
sewer system is functioning properly; so can our neighbors in the City of
Beech Grove. 855/832-6477; www.teamipr.com.
PACKING UNIT USED TO

STOP ACTIVE INFILTRATION
PROBLEM
After 18 months and over 45 gpm of

active infiltration flowing into a 30-inch sewer
siphon line, a municipality in southern Texas
needed an answer. This siphon line not only
ran underneath a major river but also involved
several property owners. Digging would cost in
excess of $750,000 and disrupt the environment
and a nearby wastewater treatment facility.
Traditional lining methods were not an option due to the infiltration and the
siphon being more than 200 feet underground. The siphon had two 45-degree
and one 22-degree bend, so using the normal no-dig packer and equipment was
next to impossible.
SOLUTION
The municipality looked to Source 1 Environmental (S1E) for a no-dig

solution. Jeff Urbanski, director of research and development at S1E, designed
the Pillow Packer. A water truck created a water slide to aid in the pull process,
while a technician carefully negotiated the three bends. The longest pull was in
excess of 320 feet.
RESULT
The pillow was successfully utilized on three breaks and stopped all
active infiltration. It saved the municipality time and resources in excess of
$1 million. 810/412-4740; www.s1eonline.com.
PRIMELINE
PRODUCTS, INC.
Your Prime Source for Solutions, Products, and Training
CUTTING SYSTEM SOLVES PROBLEM
CAUSED BY RELINING OVERSHOOT
Before
PROBLEM
The owners of a Philadelphia

suburban townhouse opted for
trenchless technology to solve root
intrusion in their sewer lateral.
With the absence of any outside
clean-outs, a pit was dug at the
mainline connection, and the
4-inch lateral was relined 65 feet
back to the house. The lateral entered the house under the slab of a finished
basement where it transitioned to 3-inch. Unfortunately, the liner overshot
and covered the laundry drain connection. Epoxy buildup on the back of the
connection made opening from the laundry side unsuccessful on two separate
attempts, even with the use of a drill rod.
After
Quik Shot Gun
Quik Heater
Primeliner QuikShot
Fastest Lateral Lining Gun in the World!
- Installation Of Unlimited Liner Lengths

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- Financing Available
SOLUTION
On the third attempt, two weeks after the relining mishap, TRY TEKs
Trydent 80 Cutting System was employed. An upstream section of 3-inch
pipe was accessed from inside the house. The unit was to navigate the 3-inch
90-degree elbow, enter the 4-inch section, and open the connection about 15
feet away. However, when the pipe was accessed, the interior diameter was only
2 inches due to buildup. Fortunately, the unit has a 100-foot reach and could be
deployed from the pit, about 70 feet away. An inspection camera was inserted
from the house to tow the cutting system up the sloped lateral and into position.
The connection was then reinstated.
Primeliner CIPP
Sectional Lining Materials
RESULT
The homeowners were finally able to use their laundry room, and
the contractor was relieved that they did not have to dig up a finished
basement floor. 717/428-1477; www.trytek.com. C
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75
FORBEST INSPECTION CAMERA SYSTEMS

WHY BUY FORBEST
Our products are the most easy devices to use
and record with both USB and SD cards
Our products are reliable and the most affordable;
We offer the lowest service cost and the
shortest turn-around.
Chimney Camera
FB-CC-7/10
Specs:
100FT Cable & Reel
Pan-Tilt 360 /180 Waterproof Color
Camera Head w/Manual Zooming
Control Panel for UP-DOWN-LEFT-RIGHT and Manual Zooming
7"/10" LCD Monitor w/DVR & MIC
Recording with USB Flash Drive & SD Card
Heavy Duty Waterproof Case
Layflat Pipe Inspection Camera

FB-PIC3588A/3588BT
NEW
7" LCD Control Station with Built in USB Flash

and SD Card Recorders and Li-Ion Battery
3/8" 150FT /200FT Cable & Reel w/Electronic
Meter Counter
7/8" Stainless Steel Color Camera Head w/Built
in 512HZ Sonde Transmitter for 3588A (1.5" Self
leveling Head w/Built in 512HZ Sonde Transmitter for 3588BT)
Pan-Tilt 360/180 Camera System
FB-PIC3688B
NEW
Specs:
400FT Cable & Reel
w/Meter Counter
Pan-Tilt 360/180 Color Waterproof
Camera Head w/Manual Zooming
10 inch LCD Monitor w/DVR & MIC.
Portable Color Sewer/Drain Camera
FB-PIC3188A/3188DN
Specs:
65FT/100FT/130FT Cable & Reel
Color Camera Head
7" LCD Monitor w/or w /o DVR & MIC
Option 1: upgrade to Color Camera Head w/
Built in 512HZ Sonde Transmitter
Option 2: upgrade to 130FT Cable & Reel w/Meter Counter (New)
Mid-Range Pipe Inspection Camera
FB-PIC3388MT
200FT Cable & Reel w/Meter Counter

Self Leveling Camera Head w/Built in
512HZ Sonde Transmitter
10" LCD Monitor w/DVR & MIC
Recording with USB Flash Drive or SD Card
Metal Pipe Detector
FB-S2500
Locate Metal Pipes and flanges LCD display: 75*38mm; Green backlight
Search coil: 8.5 inch Waterproof
Facility Inspection Camcorder
FL80
1.5" TFT LCD Resolution: 480*240 Memory: Support MicroSDHC

Battery: Li Rechargeable Battery 2 W LED*3 PCS
Luxury Portable Sewer/Drain Camera
FB-PIC4188M/4188H
Specs:
130FT Cable & Reel w or w/o Meter Counter
Color Camera Head w/Built in 512HZ Sonde Transmitter
Long Range Pipe Inspection Camera

FB-PIC3288T/3488T
300FT/400FT Cable & Reel w/Meter Counter
Self Leveling Camera Head w/ Built
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Recording with USB Flash Drive or
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Canada: 800 Denison St. Unit 10, Markham ON L3R 5M9 Tel: 905 604 6226 Email: forbestusa@gmail.com
76
PRODUCT NEWS
PRODUCT SPOTLIGHT
Cold-weather vacuum truck made
for extreme work conditions
By Ed Wodalski
The Arctic Supersucker cold-weather vacuum truck from Super
Products LLC is designed for dependable operation in the coldest regions
of North America. In addition to its 18-cubic-yard payload capacity,
the cold-weather unit has a glycol-heated collector body, heated and
insulated tailgate and low-temperature-rated hydraulic oil and hoses.
The hydraulic tailgate latching system is liquid tight to prevent leakage
in case of hydraulic malfunction. Latches and hinges are fully adjustable.
The units heated body is extremely valuable when working in
bitter conditions as it prevents collected liquids from freezing, says
Tony Prokop, product specialist, Supersucker/Mud Dog. And operators
have the option of turning the heating system on or off as needed.
The single-mode filtration system enables wet or dry material to be
loaded without changeover. Reverse air pulsation continuously cleans
the 60 snap-ring type, acrylic-coated filter bags.
Body dumping is achieved by a telescopic double-acting cylinder
that provides a 51-degree dump angle. The body, baghouses and

separator chamber hydraulically lift together.
Made to withstand subzero temperatures and primarily used in the
Arctic oilfields to vacuum wet and dry materials around drilling rigs
and clean frac tanks, the 8-inch positive displacement vacuum system
delivers 5,800 cfm at 28 inches Hg.
Gauges and hydraulic levels are housed in a lighted, lockable
enclosed cabinet, protecting them from the elements. Other coldweather features include a hydraulic boom with stainless-steel cannon,
weather-resistant wiring and pendant, LED work light package, 90-inch
toolbox and dual liquid level indicators one on the side and one on the
back. 800/837-9711; www.superproductsllc.com.
STONEAGE 2-INCH BADGER PIPE CLEANING TOOL
HAMMERHEAD PNEUMATIC PIERCING TOOLS
The redesigned 2-inch Badger (BA-LK) pipe cleaning tool from StoneAge
features a locking head that can only be removed with a disassembly tool.
Designed for cleaning 2- to 4-inch tubes and pipes with bends and long
radius elbows, the nozzle head has forward jets at 15, 30 and 45 degrees, two
jets at 90 degrees and two back jets at 132 degrees. 866/795-1586; www.
stoneagetools.com.
Pneumatic piercing tools from HammerHead Trenchless Equipment are

available in 4- and 5.125-inch models with a Catamount reciprocating head
or a fixed, non-reciprocating head. The tools are designed for underground
installation that requires minimal disruption to landscapes, buildings or traffic
flow. 800/331-6653; www.hammerheadtrenchless.com.
RIDGID CAMERA REEL, DIGITAL RECORDING MONITOR
ELECTRIC EEL HEAVY-DUTY SCREEN COVER
The SeeSnake CS6Pak digital recording monitor with Compact2 camera

reel from RIDGID has a 100-foot, friction-reducing push cable for small or
restricted lines from 1.5 to 6 inches. Designed for residential or commercial
work, the monitor records photos and video to a USB drive. Features include
one-touch recording, daylight-viewable display and water-resistant keyboard.
800/769-7743; www.ridgid.com.
The heavy-duty screen cover on Ace and Ace 2 pipeline inspection

camera systems from Electric Eel Manufacturing closes to protect the monitor
when in transit or storage and flips up to act as a sun shield. Both systems have
a stainless-steel-housed 1.68-inch-diameter color camera with sapphire lens,
20 LED light ring and high-resolution CCD element (self-leveling color camera
available). 800/833-1212; www.electriceel.com.
CONTINUED >>
78
JENNY TWO-STAGE, HORIZONTAL COMPRESSORS
LOWELL DOUBLESHOT WRENCH
Electric two-stage, horizontal tank, stationary air compressors from

Jenny Products displace between 9.1 and 107 cfm at 175 psi. The 2 and 3 hp
models feature 60- to 80-gallon tanks and displace between 9.1 and 13.4 cfm.
The 5, 7.5 and 10 hp models displace between 18.3 and 43.6 cfm with 60- to
120-gallon tanks. 814/445-3400; www.steamjenny.com.
The 8D DoubleShot Plus wrench from Lowell Corp. combines

two wrenches in one for rugged duty in pipeline, construction, utility and
maintenance work. The wrench has a torque capacity of 200 ft-lbs. Model
DSP1 has a 1 1/4-inch by 1 1/16-inch hex double socket. Model DSP2 has
a 1 1/8-inch by 15/16-inch hex double socket. Both models are 13 inches
long with ergonomic handles and weigh 1 3/8 pounds. 800/456-9355; www.
lowellcorp.com.
MCELROY WIRELESS PIPE FUSION DATA LOGGING
KRAUSZ PIPE COUPLING AND FLANGE ADAPTER
The wireless DataLogger 5 from McElroy enables pipe fusion operators

to upload data to the DataLogger Vault where it can be reviewed and analyzed
from the field via Wi-Fi or cellular service, rather than extracted from a PC.
The DataLogger records and documents key parameters of the pipe fusion
process, including GPS stamping and barcode scanning. 918/836-8611;
www.mcelroy.com/fusion.
The HYMAX GRIP pipe coupling and flange adapter from Krausz USA
use universal teeth to restrain all types of connecting plastic and metal pipes.
The grip increases as pressure is applied. Both the coupling restraint and
flange adapter come in diameter sizes of 4 to 12 inches. 855/457-2879; www.
krauszusa.com.
80
10
11
METABO LED WORK LAMPS
The 18-volt, battery-operated line of LED work lights from Metabo Corp.
include the ULA flashlight, SLA inspection/work light and the BSA site lamp.
The site lamp features 18 LED lights and two intensity settings that produce
1,800 lumens on high and 1,200 on low. When combined with the Ultra-M
5.2 Ah battery, the lamp runs for seven hours. The inspection/work light has
six LED lights, fully rotatable aluminum head and hanging hook. The flashlight
has a diecast aluminum head, pivoting head and swivel hook. 800/638-2264;
www.metabousa.com.
10
SNAP-ON CORDLESS TOOL KIT
11
VACALL HYDROEXCAVATOR STEP-IN COMPARTMENT
The 18-volt Ni-Cad Master cordless tool kit from Snap-on includes
drill driver, impact wrench, reciprocating saw, grease gun, two Ni-Cad batteries,
work light, case and foam insert. Total weight of tools and case is 77 pounds.
262/656-5337; www.snapon.com.
The AllExcavate hydroexcavator step-in compartment from Vacall

provides operators with warmth and protection from inclement weather. The
compartment enables operators to change out of wet and muddy boots and
clothing. It has floor drainage, racks to hang dry clothing and another rack
to store the high-pressure handgun and extensions. Larger compartments are
available. 800/382-8302; www.vacallindustries.com. C
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83
INDUSTRY NEWS
Ditch Witch presents top sales awards
iWater joins Neptune partnership program
Ditch Witch presented John Smith of the Ditch Witch Southwest

dealership with the Gold Ace Award for top sales volume and named James
Patterson of the Ditch Witch Sales of Michigan dealership winner of the Great
Catch Program for top sales across all product categories. Ditch Witch also
presented Richard Knight of Ditch Witch of North Carolina with the Lowell
Highfill Award for being the top salesperson worldwide.
iWater joined Neptune Technology Groups Connected Utility Partnership

Program, which provides shared, analyzed data across an array of utility
applications.
American Water named to 100 Best Corporate Citizens List

American Water was named to the 100 Best Corporate Citizens List by
Corporate Responsibility Magazine. American Water also was named to the
NYSE Euronext Vigeo US-50 Index, which lists the 50 most advanced U.S.
companies in terms of performance and corporate responsibility.
Hino Trucks partners with Telogis

Hino Trucks partnered with Telogis to release its next generation platform
for Hino Insight, the companys Web-based location and telematics package
for the medium-duty commercial truck market. Standard on 2015 Hino 195h
and 195h-DC hybrid models, and an option on 195 and 195-DC models
and the conventional truck lineup, the intelligence platform includes route
optimization, real-time work order management, truck-specific navigation,
telematics and mobile integration services.
Quadex names assistant manager

Quadex/InterfitUSA named Taylor Daniele assistant manager of technical
services for the companys line of rehabilitation cements and coatings and the
Interfit lateral connection sealing system.
HammerHead Trenchless celebrates 25th year

HammerHead Trenchless Equipment celebrates its 25th anniversary this
year. The HammerHead Mole pneumatic piercing tool was designed in 1989
by earth-piercing tool owner Jon Haas and design engineers Rob Crane and
Steve Wentworth.
LMK names regional sales manager

LMK Technologies named Jacqueline Jaques western
regional sales manager. She will be responsible for providing
sales, product and technical support, as well as assisting
with project specification review, developing a network of
licensed contractors to install LMK product and educating
the industry on the need to address laterals as part of their
trenchless rehabilitation programs.
Jacqueline Jaques
InfoSense receives innovative product award

InfoSense received the Most Innovative Product Award for its SL-RAT (sewer
line rapid assessment tool) from the Water Industry Operators Association in
Queensland, Australia.
M & W Shops
acquires Fast-Vac
M & W Shops of Union Grove,
Wis., acquired Fast-Vac of Hartland,
Wis., manufacturer of wet/dry vacuum loaders and hydroexcavators.
M & W added 15,000 square feet to
its manufacturing facility to accommodate production of the Fast-Vac line.
Liqui-Force receives Canadian, U.S. patents

Liqui-Force received Canadian and U.S. patents for the Junction Liner
hydrophilic seal used to rehabilitate laterals. The seal stops water migration at
the point of the junction and the main.
Wessex employee named Young Engineer of the Year

Liam MacFarlane, critical sewers engineer for Wessex Engineering and
Construction Services, Wessex Waters in-house construction arm, was named
Young Engineer of the Year by the UK Society for Trenchless Technology. The
award was based on MacFarlanes technical paper Holistic Approach to Infiltration
and Inflow Exclusion that highlighted an Electro Scan project.
SPIR STAR
names officers
SPIR STAR promoted Joseph B. Derzapf,
formerly vice president
and general manager,
to president and chief Joseph B. Derzapf Jerry Carter
Lars Zeisig
executive officer. The
company also promoted Jerry Carter to vice president of sales and chief operating officer and Lars Zeisig to vice president of finance and chief financial officer.
GPS Insight named Product of Year
WJTA-IMCA Expo Oct. 14-15
The GPS Insight Fleet & Asset Tracking Solution was named a 2014 M2M
Evolution Product of the Year by M2M Evolution Magazine.
The 2014 WJTA-IMCA (Waterjet Technology Association-Industrial &

Municipal Cleaning Association) Expo will be held Oct. 14-15 at the Morial
Convention Center in New Orleans. Boot Camp educational program topics
include busting waterjet myths and nozzle selection, hose inspection and
recordkeeping, hydroexcavation, hydroexcavation consulting, the power of
vacuum, grounding and bonding, and robotics in hydrodemolition. C
Aquam acquires JD7

Clean-tech firm Aquam of San Diego acquired pipeline assessment
technologies company JD7, which joins Nu Flow Technologies and Nu Flow
as Aquam subsidiaries. The acquisition enables JD7 to expand its sales and
service division for large-diameter mains.
84
THE CABLE CENTER 1-800-257-7209

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n Industrys most rugged locator Rated IP65,
the industrys highest, it is dust and dirt proof and

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n Superior Battery Life Batteries lasts twice as

n Multi-function cutting tools
n Six self-sharpening blades
n Safe cleaning on metal,

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n Risk-free pipe damage
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Lodi, NJ 07644
dynamiccablerepairs@yahoo.com
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995!
Fully loaded! Call for details!
1-800-213-3272
3 DAYS OF HANDS-ON
BUSINESS BUILDING &
NETWORKING
ORLANDO, FLORIDA
GAYLORD PALMS
MARCH 25-27, 2015
WWW.PUMPERPROFIT.COM
866-933-2653
DYE TRACERS
Certified to
ANSI/NSF 60
Solutions
for:
Infiltration
Septic Systems
Cross Connection
Leaks and more...
Division of Kingscote Chemicals
www.brightdyes.com 1-800-394-0678
89
classif ieds
see photos in color at www.cleaner.com
Businesses
www.RooteRMan.coM. Franchises
available with low flat fee. New concept. Visit
website or call 1-800-700-8062 x26. (CBM)
Routes now available for the first time. We
are looking for motivated owners who are
looking to build a business. Includes company leads and complete office support as
well as training. An owner operator can earn
$2,000+ per week. Plumbing or mechanical
background is helpful. 30K for new territories
or 129K for established territory. Contact Bill
at 516-785-6600.
(C12)
For Sale: Well-established sewer & drain
cleaning business serving area for over 46
years. Two-truck operation. Loyal customer
base. Employee with 15 years experience
willing to manage business. Located in Central Indiana. 765-664-4741
(C10)
coMputeR softwaRe
FreeServiceReminderSoftware.com,
FreeServiceDispatchSoftware.com,
FreeRouteManagementSoftware.com.
(C10)
HaZaRDous waste units

New 3,200 U.S. gallon, carbon steel, DOT
certified 407/412 vacuum tank; dump
type with full open rear door and a Presvac
PVB-750 vacuum-pressure pump installed
on a 2014 Peterbilt 348 cab and chassis.
(Stock #13577A-D) www.Vacuumsalesinc.
com, (888) Vac-unit (822-8648). (CBM)
HyDRoexcaVating
equipMent
Used and rebuilt cable machines in stock:

RIDGID K-7500, K-40, K-60, K-1500, Spartan #1064, #300, #100, Electric Eel model
#C machines. The Cable Center: 800-2577209.
(CBM)
Lumberjack Series 300 Root Cutter by Flowtek. Unit is in good shape and ready to use.
Skids available for 8 thru 18 pipe. Asking
$6200. Call 228-518-1972 or email to see
pictures lbunderground14@gmail.com (C10)
Jet Vacs
JetteRs-tRuck
2012 Vermeer Vactron 855sDt
Airknife / Hydroexcavation unit. Two (2)
units available. 800-gallon spoil tank.
200-gallon fresh water tank. Factory
option 6-way boom with remote. Less
than 505 hours on each. YanMar 83hp
diesel. Dealer serviced and maintained.
....$75,000 each OBO or package deal.
call Doug
C10
317-858-9830 ext. 232
JetteRs-tRaileR
DRain/seweR
cleaning equipMent
2013 Mongoose Jetter 123 v with

remote in 2003 Chevy 3500 cargo van.
All bells. Ready to work. Call for more
details ....................................$25,950
781-267-5091
C11
fMc Jetter: 65gpm @ 1,500psi, 300gallon tank. 65hp 4-cyl. gas motor. New
tires, brakes system, bearings, seals,
hubs, muffler. Rebuilt carb. 500 foot
new hose plus 175 foot used hose in
great shape. Unit is ready to go, needs
nothing. Runs and tows like a dream.
.......................................... $6,900 OBO
call 804-334-9210
CBM
pipehunter Jetter/1999 isuzu diesel

truck. 4,000psi, lots of nozzles, new
hose, low hours. Only 58,000 miles.
Runs and works great. Retirement sale.
................................................ $30,000
832-875-2320, tx
C10
xtreme flow Hot/cold Jetter! Model

#HJ2TA8536, tandem axle trailer, 35 hp
Vanguard 8.5 gpm @ 3,600 psi, 325gallon water tank, 300' hose, General
Pump. List $34,995. On sale for $29,995.
Fully loaded!
800-213-3272
www.hotjetusa.com
CBM
2006 us Jet 4018: 300 gallons water,

18gpm/4,000psi. Wireless remote package. Clean, work ready, one owner. Only
563 hours. ..............................$21,900
800-627-0778
CBM
2005 ford e250 Van: Low miles with

a Jaguar skid mounted Jet 3,500psi/
5.5gpm, CAT pump, Honda 20hp electric
start with 200 3/8 hose on two (2) selfrewind reels. 100-gallon water tank.
Perfect for 2-6 lines. 150 hours on unit.
Stored in a heated garage. ......$15,000
C11
781-844-1147, Ma
2002 sterling Vac-con VpD-3612:

3126 CAT, Allison automatic, Roots
PD blower, 12-cubic-yard body, coldweather recirculation system, rebuilt
water pump. Municipal truck, only
47,258 miles. .........................$89,000
814-696-4343, pa
C10
pipehunter.com Jet truck (pre-owned)

4,000psi @ 20gpm. A great looking,
operating and dependable piece of
equipment.
239-821-2596
Rod@marcoplumbing.com CBM
1994 Vactor Jet Rodder, ford 9000:

CAT 3208, 10-speed, 56k miles. Ford
300 gas aux. motor, 12-yard-square
debris body, 800 feet 1 hose, 80 gpm.
Clean ex-municipal machine, factory
build book................................$45,000
For more details visit
www.cipp-services.com
email sales@cipp-services.com
C10
or call 815-712-8708
Jack Doheny Supplies Inc. offers a full range

of late model combo units and DOT industrial
vacuum loaders. Call us @1-800-3DOHENY.
(CBM)
1991 Volvo Camel 200: Tandem axle. Great

condition. Ready for work. $35,000. Green
Bay, WI. 920-655-7302 or 920-866-9109.
(CBM)
1984 Vactor 850 Jet Rodder: 40K miles on

truck, less than 1,000 hours on pump. Includes nozzle assortment and 700 ft. of 1
hose. $14,500 OBO. Call Terry 734-3654035 or 231-325-0052
(C10)
2004 Sterling Vactor, 2115 with Road Ranger, 10-speed, 1,500-gallon water, 80gpm
@ 2,500psi, 15-yard dump box, telescoping
boom. Ready to work. $115,000. Call Harry
843-556-4320.
(C10)
P L A C E Y O U R A D O N L I N E AT w w w. c l e a n e r. c o m I T S A LW AY S T H E R E T O M E E T Y O U R B U S Y S C H E D U L E
90
lease/financing
Jet Vacs
north star commercial credit: Commercial loans for trucks or equipment. Flexible
purchase programs to fit your budget. 21
years in the industry. Contact tom Myers
- 877-804-2274.
(CBM)
2004 navistar 7400/ Vac-con V390,

9-yard body, FMC water pump, Hydrostatic blower drive, ex-municipal unit,
appx. 52,000 miles and 7,400 hours.
call Joe at 312-706-9678 C10
2003 sterling lt90501/Vactor 2115,

Roots 824/18 PD blower, 80gpm @
2,500psi pump, many optional items. Low
hours/miles on this ex-municipal unit.
call Joe at 312-706-9678 C10
locatoRs
Used RIDGID NaviTrack, Gen-Eye Model 100
and Goldak Model 4400. The Cable Center
800-257-7209.
(CBM)
Miscellaneous
Titan 8000 series, high performance, RIDGID
8000 Zero-Gravity. The Cable Center: 800257-7209.
(CBM)
2001 chevrolet c-series/Vactor 2103,

Roots PD blower, 40gpm @ 2,500psi
pump. Appx. 6,000 miles/600 hours. Exmunicipal unit rebuilt by authorized dealer.
call Joe at 312-706-9678 C10
1994 Volvo Vactor 2100: Cummins,

2-stage blower, 9-yard body, anti-freeze
tank. New boom extension tube & elbow,
................................................$64,000
For more details visit
www.cipp-services.com
email sales@cipp-services.com
or call 815-712-8708
C10
1992 Vactor 2100: Great Shape. 37,000
miles, municipal trade in. 2-stage fan, extendable boom, rotating hose reel, 10-cubic-yard debris tank, 60gpm @ 2,000psi,
single-axle chassis, manual transmission. 1,000-gallon aluminum water tanks.
$32,000. Contact 608-575-7060. Pictures at
www.northernsewerequipment.com. (C10)
1983-2010 Vactor jet-vacs available. Check
out our inventory at www.ahequipment.com,
email: sales@ahequipment.com or call 800753-7566 for more.
(C11)
2004 Vac Truck, Sterling, 25,000 miles.
50 gallons @ 3000psi, 12-yard debris/1,300gallon water. Telescoping boom, hydroexcavating option. $110,000. 651-334-4446 (C11)
2006 navistar 7400/Vac-con V290,

80gpm @ 2,000psi pump, loaded with
options. Only 32,000 miles and low
hours. PRICED TO SELL!
call Joe at 312-706-9678 C10
2002 Sterling LT7501 Vac-Con Model

V390LHA combination sewer cleaning truck:
Freshly painted white. CAT 3126 - 275hp
engine, 3-stage fan, 1,000-gallon water
tanks, pump off option available. 10 telescopic boom. FMC water pump - 65gpm
@ 3,000psi. Articulating hose reel with
600 feet of new 1 hose. 84,316 miles.
Located in Orange, CA. $79,900. Contact
Craig: 714-639-8352. Additional details at
www.empireequip.com
(CBM)
Pre-owned 2002 Sterling LT 9500 cab
and chassis with a Clean Earth Safe Jet
Vac 1015 Combo Unit. (Stock #3876C)
www.Vacuumsalesinc.com, (888) Vacunit (822-8648).
(CBM)
Vac-Con V390LHA combination unit with
Roots 827 blower, 1999 International Model
2554 cab and chassis. (Stock #3918C)
www.Vacuumsalesinc.com, (888) Vacunit (822-8648).
(CBM)
Vac-Con industrial machine mounted on a
pre-owned 2004 Sterling cab and chassis.
(Stock #8593C) www.Vacuumsalesinc.com
(888) Vac-unit (822-8648)
(CBM)
2006 Volvo cab & chassis with a Vactor 2110
combination vacuum loader and high-pressure sewer cleaning system. (Stock #3483C)
www.Vacuumsalesinc.com (888) Vac-unit
(822-8648)
(CBM)
WE PAY CASH for used Vactors Call Jim @
352-427-6605
(C10)
noZZles
sappHiRe noZZles for UHP, laser-etched,
heat treated, excellent quality, fantastic
savings! 772-286-1218. info@alljetting.
com; www.alljetting.com.
(CBM)
paRts & coMponents
Southwest Florida pipe inspection company

looking for experienced laser profile, Vactor,
CCTV, grout, and sag remover operators. Pay
based on experience. Relocation benefit negotiable. EOE DFWP. Please send resume or
contact info to sewerone@aol.com or call
239-267-3344.
(C03)
Experienced Technicians Needed: Looking to relocate? Come to Idaho, Americas
outdoor wonderland. 45 year, full-service
company has immediate openings for experienced technicians. Cleaning, jetting, video,
plumbing, pumping, excavation, lining. Wages DOE. Relocation benefit. Call 208-7901619 for information.
(C12)
Looking for experienced Vactor, CCTV and
manhole rehab operators. Southeast Georgia
company. Job requires overnight travel. Send
resume to ken@lowsewer.com or call 706825-6913 or 706-825-3497.
(C10)
Immediate openings for experienced CCTV
and Vactor operators in the Dallas/Fort
Worth areas. Top pay for experienced, quality minded, team oriented people. Send
resume to tim@cleanserveinc.com or call
913-207-2100.
(C11)
LOOKING FOR CHANGE? 35-year Montana
business has immediate openings for experienced drain technicians. Cleaning, jetting,
video, pumping, lining, plumbing. Wages
DOE. Relocation benefit negotiable. Call 406788-3204 for information.
(C11)
Units, nozzles, hoses, accessories and

safety gear. From High Flow 65 GPM Units
to High Pressure 6,000 PSI Units and everything in between. The best products
and the best advice in the business.
800-538-8464 | 770-740-9917
www.usjetting.com
CBM
pipeline
ReHaBilitation
Perma-Liner Maverick II: Like-new condition,
used once. Ready to use - includes all hoses,
accessories and manuals. Owner wishes to
retire. $10,000 OBO. 601-238-5257 (C10)
One trade-in model of Pipe Genie heavy-duty,
pipe bursting equipment. Excellent condition,
looks new, 30-ton, 100 feet cable, full 2-year
warranty. 877-411-7473.
(CBM)
positions aVailaBle
Vac truck operators and CCTV operators
needed. 50+ hrs./week. Positions needed
in South Carolina and Florida. New equipment. $17-$28/hr., depending on experience. Per diem and lodging provided. Call
813-489-3108.
(C12)
CHEMICAL CLEANING MANAGER: Smith

Industrial Service, Inc., a leading industrial
cleaning service in the southeast, is currently seeking a motivated, energetic manager for the Chemical Cleaning services
division based in the Mobile, Alabama area.
The Chemical Cleaning Manager directs all
operational aspects of the division including
customer service, ethics and compliance,
administration and sales in a manner that
supports and reaches the profitability goals
set forth by the Company. Expertise managing teams and projects performing tank,
piping, exchanger and condenser cleaning,
boiler cleaning is preferred. Experience in
the pulp and paper, oil and gas, or chemical
manufacturing industries is desirable. Please
visit our website: www.smithind.com
and select Opportunities with SIS for further details regarding the requirements and
qualifications of the position. Smith Industrial
Service, Inc. offers a highly competitive compensation package including a base salary,
bonus incentives, 401(k), and comprehensive
benefits. Relocation assistance is available
for qualified candidates. Please submit resume with salary history and professional
references to employment@smithind.com,
or call 251/706-6401 for more information.
EOE M/F/H/V
(C10)
91
positions aVailaBle
GapVax, Inc., a nationally recognized manufacturing business, is seeking a talented,
highly motivated individual to fill a full-time
Sales Position in the Midwest (Iowa based
preferred) region. GapVax is the leading
manufacturer of industrial and municipal
vacuum units and hydroexcavation units in
the United States. We provide the most reliable, comprehensive, and efficient mobile
vacuum units in the industrial and municipal markets. Specifications of the position
are listed on our website, www.gapvax.
com, click on the Now Hiring link in the left
hand column. Send resumes to Lthomas@
gapvax.com or 575 Central Avenue, Johnstown, PA 15902.
(CPMGBM)
puMps
Buy & sell all makes and models, new &
used vacuum pumps & high pressure water
pumps, and good used replacement parts.
Call for an inventory sheet and save. www.
Vacuumsalesinc.com, (888) Vac-unit
(822-8648).
(CBM)
SJHI Liquid Ring Pump Model LPHR used
and tested before removal. www.Vacuum
salesinc.com, (888) Vac-unit (822-8648)
(CBM)
***www.servicewithasmile.com*** sewer cam Reel and camera Repair: authorized for general wire, Ratech, Vision &
Ridgid. quality service on all brands.
need more info? Just call terry or stan.
electronic Repair co., Birmingham, al
35206. 205-836-0454; email: repair@
servicewithasmile.com.
(CBM)
tools
t&t tools: Probes, hooks. Probes feature
steel shafts with threaded and hardened
tips. The insulated Mighty probe tested
to 50,000 volts. top poppers open manhole covers easily. Free catalog. www.tandt
tools.com. Phone 800-521-6893. (CBM)
Bosch Brute hammer drill with cart irons.
The Cable Center: 800-257-7209. (CBM)
Ritchie Yellow Jacket Recovery System &
BULLET 7 cfm pump. The Cable Center: 800257-7209.
(CBM)
RIDGID model #300 with stand, RIDGID tristand vises, RP 330 ProPress kit. The Cable
Center: 800-257-7209.
(CBM)
tV inspection
Honda model WP40X, 8 hp, 4 with hoses.

Honda 4 hp, 2 pump with hoses. The Cable
Center: 800-257-7209.
(CBM)
New, never used Myers D65-20 water
pump. List price: $17,992. Sell for $9,750.
New Rockford power take-off part number
4-11182 - $700. 714-381-4141.
(CBM)
Rental equipMent
Dynamic Repairs - inspection camera

Repairs: 48 hour turn-around time. General
Wire, Ratech, RIDGID, Electric Eel Mfg, Gator
Cams, Insight Vision, Vision Intruders. Quality
service on all brands. Rental equipment
available. For more info call Jack at 973478-0893. Lodi, New Jersey.
(CBM)
PEARPOINT Mainliner buying & selling

used equipment. Canada & USA PEARPOINT
MAINLINE EQUIPMENT ONLY. Will buy
complete Pearpoint trucks. Will buy your old
system. Do you need parts? 399, 599 reels;
420, 448 tractors: 494 digital and zoom
420 light heads. Call 1-800-265-4298 or
mainliner2075@hotmail.com
(C02)
CUES K2 SYSTEM: Steerable Compact Pipe
Ranger (CPR), OZ3 camera, 1000 gold cable,
auto cable reel, CPU, CCU, wireless controllers, six different wheel sets, two different
wheel spacer sets, tool and manual. Like new
(app. 40 hours) at 20% off list. Call 866-9368476 or emailoffice@envirosight.com.(CBM)
Used and rebuilt camera kits in stock: RIDGID
Mini Compact, Mini Color, Standard SelfLeveling, General Gen-Eye I, II and III, Aries
Seeker, and SRECO kits. The Cable Center:
800-257-7209.
(CBM)
1999 ford e450 Hi-cube CUES TV

truck. $38,000. If interested, please call
for more info and photos.
C10
904-284-2141, fl
septic tRucks
seRVice/RepaiR
1998 Ford E450 14 Hi Cube Box video inspection truck: 7.3 diesel, auto., a/c. Lightly
used and in excellent condition. $65,000. For
complete specs call 631-586-5900 or email
jseda@aarcoenvironmental.com
(C10)
VacuuM equipMent
Liquid vacs, wet/dry industrial vacs, combination jetter/vacs, vacuum street sweeper & catch
basin cleaner, truck & trailer mounted jetters. All
available for daily, weekly, monthly, and yearly
rentals. Vsi Rentals, llc, (888)Vac-unit
(822-8648) www.vsirentalsllc.com. (CBM)
2002 International 4900 DT455, 2,500-gallon

tank, hydraulic lift, 81,000 miles. $35,000.
Located in Illinois. Call 815-954-3762. (C10)
NEED TRACTION? We make aftermarket

more aggressive pads and chain assemblies
for all chain-driven camera tractors. Custom,
dependable, double-hole fabrication secured
to high quality carbon steel chain, or just
pads and rivets. Samples upon request. Pipe
Tool Specialties LLC: 888-390-6794; Fax
888-390-6670; www.yourtractionpads.com
or email pts4422@yahoo.com
(CBM)
cues inspection truck: 1997 Chevy

3500, CUES Pro-Data DVD software, OZII
camera - pan and tilt, optical zoom. Ultra
shorty transporter. ................... $29,000
C10
319-759-7774, ia
2012 Rausch main line and lateral launch
inspection unit, with lateral launch jetting, on
a 2010 Ford E450 box truck, purchased in
2012. 19,000 miles. Asking $175,000 OBO.
Please call 651-334-4446.
(C10)
Buying Sewer Cleaners: The fast, safe and

easy way to sell your sewer cleaner, under
any condition the best deal for you. 305509-0467. mmachinerymexico@gmail.com
(C03)
wateRBlasting
40,000 psi Sapphire Nozzles, UHP hoses &
replacement parts. Excellent quality & prices.
772-286-1218, info@alljetting.com, www.
alljetting.com.
(CBM)
Gardner Denver T-375M: Bare Shaft
pump. Gardner Denver T450M Bare Shaft
pump. Gardner Denver TF-375M 21 gpm
@ 10,000 psi. Gardner Denver TX-450HB
21gpm @ 20,000 PSI. Gardner Denver TF450MB 52gpm @ 10,000 psi. NLB 10-200.
34 gpm @ 10,000 psi. HT-150S 25 gpm
max 10,000 psi max, Shell Side Machine,
Wheatley 165: 30 gpm @ 10,000 psi.
Wheatley 125 with aluminum bronze fluid
end. Boatman Ind. 713-641-6006. View @
www.boatmanind.com.
(CBM)
WATER JETTING EQUIPMENT: We sell, repair
and retrofit water blasters. Visit us at: www.
waterjettingequipment.com or phone 714259-7700.
(CBM)
Cleaner
AverAge
Monthly
CirCulAtion
reAChes
four (4) Vacuum trucks for sale:
1999 Guzzler wet/dry vacuum truck Pneumatic offload, liquid only, 180,279
miles, 5,860 hours, hub meter 30,629.
$50,000; 1999 Guzzler wet/dry vacuum
truck - Pneumatic offload, liquid/dry,
210,077 miles, 6,580 hours, hub meter
45,576. $50,000; 2001 Guzzler wet/dry
vacuum truck - Pneumatic offload, liquid/dry, 80,037 miles, 6,288 hours, hub
meter 40,632. $50,000; 2001 Guzzler
wet/dry vacuum truck - 45,263 miles,
500 hours, hub meter 51,241. $50,000.
Photos, video, full maintenance records
available.
C10
Don 410-636-0730, MD
wanteD
Wanted to Buy: Vactor 2100s and late model
Guzzlers. Cash. 800-336-4369.
(CBM)
26,083
reAders!
in addition:
52%
of readers
serve populations
greater than
100,000
92
51 Stone Road Lindenwold, NJ 08021
888-VAC-UNIT Fax: 856-627-3044

2014 Peterbilt 348 cab &
chassis with a 3,200 U.S. gallon,
carbon steel, D.O.T. certified
412 vacuum tank; dump type
with full open rear door
and a Presvac PVB 750
vacuum-pressure pump.
6 Available
Price by Request
2002 GMC, dual steer

truck mounted, large
capacity sweeper with
dual sweep gear and catch
basin cleaner unit
Price by Request
SOLD
2014 Freightliner truck

mounted combination
vacuum and jetter units
3 Available
Price by Request
Sell your equipment in Cleaner classifieds

Reach over 26,000 potential buyers each month when you list your
equipment in the classified section. Plus, your listing is placed automatically online at the Cleaner website. In addition, your ad will be
placed in the Pumper e-Trader, an electronic magazine that is e-mailed
2014 Freightliner truck mounted, industrial

wet/dry vacuum loaders with 27" Hg blowers
4 Available
Price by Request
to readers. Thats three ways to move your equipment out of the yard!
Scan the QR
code with your
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Why wait?
Go to
Cleaner.com/classifieds/place_ad
Scan the
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with your
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All Units Available For
Rent or Purchase
888-VAC-UNIT
93
Pressure Washers, Replacement Engines,

Pumps, Parts & Accessories
THREADED
2 .99
JETTER KIT
49 .99
24" CLEANER
50' 4K HOSE
REPLACEMENTS
54.99
9 .99
ACCESSORIES
QC 4 PACK
ROTATING 4K
39 .99
GX390QA
599
PORTABLE REEL
739
375
WaterCannon.com
399
3,899
YEARS OF
SERVICE
15 .99
DRAIN CLEANER
1,299
HOT WATER
24.99
RECOIL
3300 PSI
399
44.99
DUCT CLEANER
TRIGGER 5K
WASHERS
NOZZLES
SEWER 4 PACK
DIESEL POWER
VACUUM SYSTEM
1.800.333.WASH
(9274)
8:30 a.m. to 9:00 p.m.

Industry Trained Staff available from
weekdays E.S.T.
Orlando | Phoenix | Minneapolis | Hattiesburg | Melbourne | Toronto | Bogota

International: 1-321-800-5763 ext.115
Water Cannon
is proud to be a
MWBE
SPARTAN TALKS TOUGH.

Bob Griffith, New Jersey
S PA R TA N R E P S I N C E 2 0 0 1
I WAS ABLE TO GET

THERE AND GET HIM
WHAT HE NEEDED.
I remember a call I got a little while back. This customer had an UnderTaker and had it on a pipe
replacement job, and his client happened to be holding an outdoor event the day he
was there to do the job. On top of that, it wound up he needed help with a part
unexpectedly or else he was going to have to go ahead and dig up the lawn.
But I was close enough that I was able to get there and get him what he needed
without ever disrupting his clients event.
Tough Customer Preferred Product: The UnderTaker.
FOR TOUGH CU S TOME R S .
Lets you replace 4" 6" pipes with minimal disturbance to trees, landscaping, streets and sidewalks.
A compatible water-line slitter for replacing galvanized or copper water lines is also available.
SINCE 1943
8 0 0 . 4 3 5 . 3 8 6 6 | SPARTANTOOL.COM

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FOR DRAIN AND PIPE CLEANING, INSPECTION AND REHABILITATION PROFESSIONALS

A NEW GENERATION OF LEADERSHIP BUILDS ON

Vactor 2100 helps contractor bring work in-house

Should your next loader have wheels or tracks?

Make good decisions under pressure

THE INDUSTRYS MOST

From the Editor: More Than Work

Tech Perspective: Wheels vs. Tracks

WWETT Spotlight: Staying in Communication

Money Machines: Justifiably Versatile

Better Business: Leading in Crisis

Money Manager: Paying it Back

Profile: Rebuilding a Legacy

A new generation of leadership builds on family heritage and pushes

Profile: Numbers Game

Baltimore Mr. Rooter franchisee uses accounting savvy and marketing

Pipeline Rehabilitation Directory

Product Focus: CIPP Lining Methods and Projects

Case Studies: CIPP Lining Methods and Projects

FOR DRAIN AND PIPE CLEANING, INSPECTION AND REHABILITATION PROFESSIONALS

A NEW GENERATION OF LEADERSHIP BUILDS ON

Vactor 2100 helps contractor handle work in-house

Should your next loader have wheels or tracks?

Make good decisions under pressure

Cleaner October 2014

Some businesses go way beyond a source of income and become a part of

Be sure to check out our exclusive online content.

Vacuum trucks allow contractor to bring hydroexcavating work in-house and

Product Spotlight: Vac truck built for extreme conditions.

Hydroexcavation & Industrial Jet/Vac Services

FOR DRAIN AND PIPE CLEANING, INSPECTION AND REHABILITATION PROFESSIONALS

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We Can Service All Your Needs

Cleaner October 2014

Water & Wastewater Equipment,

Indiana Convention Center

PERMA-LATERAL LINING &

WE LINE IT & Stokes Mechanical is excited to offer

(material, chemical and all necessary items)

Zero Down. No Payments for 90-Days.

PERMA-LATERAL LINING, STINGER STEAM CURE &

Zero Down. No Payments for 90-Days.

1-866-336-2568 Toll Free

Covered by US Patent Nos. 7,343,937; 7,448,413; 7,588,055; and 7,753,081

ADVERTISER INDEX - October 2014

Your Equipment SUPERSTORE Since 1995

Amazing Machinery, Inc. ............................37

Gardner Denver Waterjetting Systems .......17

Aries Industries, Inc.....................................23

General Pipe Cleaners ....................................2

Gorlitz Sewer & Drain, Inc...........................63

Central Oklahoma Winnelson .....................72

Hannay Reels ..............................................83

Coast Manufacturing ..................................87

Ken-Way Corporation .................................93

Lansas Products ....................................20-21

Envirosight, LLC .............................................5

Cleaner October 2014

Spartan Tool, LLC .........................................96