1. Campaign to provide information on oversubscribed and undersubscribed programs
9
15
14
1
0
39
3.82 2. Conduct of graduate tracer studies 10
14
12
3
0 39 3.79 3. Provision of CHED support for institutional and faculty researches 14
16
9
0
0 39 4.12 4. Provision of incentives for institutional and faculty researches 7
18
13
1
0
39
3.79 (Search for Best Higher Education Research Program/REPUBLICA Awards Grants for research presentation in national or international conferences)
CHED POLICIES ON QUALITY & STANDARDS 1. Provision of scholarship to upgrade the academic qualification of HEIs faculty (Faculty Development Program)
10
22
7
0 0 39 4.07 2. Establishment and mobilization of Research and Development Centers to help CHED in promoting research (PHERNet & HERRC)
4
20
10
3 0 39 3.48 3. Implementation of minimum standard for HE programs and institution 6
18
11
2 0 39 3.56 4. Implementation of quality assurance mechanism; support to accreditation; assessment of application for conversion and evaluation for leveling/typology
13
13
12
0 0 39 3.92
PART 2:QUALITY & EFFICIENCY OF FRONTLINE SERVICES
5
4
3
2
1
0
TOTAL
WEIGHTED MEAN 1. How well are you knowledgeable of the mandate and function of CHED? Fully aware Moderately aware Aware Somewhat aware Not at all aware 4 16 12 2 3 0 37 3.43 2. How often do you have dealings with CHED? Once a month More than once a month Once in 3 months Once in 6 months Once in year None at all
7 4 4 7 3 0 39 2.05 3. when i transact business with CHED, I usually do it:(Check one or all that applies) In person By telephone Through internet In writing (letter) Other, specify 18 8 6 3 2 0 37 4 4. how long do you have to wait before a CHED staff/representative attended to your queries? I was attended to within 3 minutes `I was attended to within 5 minutes I was attended to within 15 minutes I was attended to after more than 15 minutes I was attended to after more than 15 minutes
5 12 16 3 6 0 43 2.7 5. I am satisfied with the information I got on CHED guidelines. Strongly agree Agree Disagreed Strongly Disagree Dont Know 7 26 0 0 4 0 37 3.86 6. The information provided fully addressed my query/ies Strongly agree Agree Disagree Strongly Disagree Dont Know 8 23 2 0 5 0 38 3.76 7. The CHED staff representative was knowledgeable and competent in answering my queries and concerns Strongly agree Agree Disagree Strongly Disagree Dont Know 8 26 0 0 3 0 37 3.9 8. The CHED staff helped me understand thae cause and possible solution/s to my query/concern Strongly agree Agree Disagree Strongly Disagree Dont Know 9 23 1 0 4 0 37 3.89 9. The CHED staff was helpful in handling issues with courtesy and professionalism Strongly agree Agree Disagree Strongly Disagree Dont Know 8 23 0 1 5 0 37 3.75 10. The information was very helpful Strongly agree Agree Disagree Strongly Disagree Dont Know 10 23 1 0 2 0 39 3.76 11. Overall, how satisfied are you with the information that was given by the CHED staff/representative Very Satisfied Satisfied Somewhat Satisfied Somewhat Satisfied Dissatisfied 5 25 7 0 0 0 37 3.94
COMMENTS AND SUGGESTION
1. I hope that CHED policies have a good implementation to every students and also to all teacher 2. Please rush the check for the student who are scholar and grantee of CHED scholarship 3. Ive no business yet w/CHED w/c was personally transmitted all info received there disseminated it but by the University President or by the Dean 4. Well my suggestion to the CHED they must have to correct to the students and faculty 5. The CHED was right when they decided to give the financial assistance directly to their Scholar. 6. When I have a queries to the other staff cannot answer all things about my question. I think they should be knowledgeable in everything. 7. I think CHED must give lost of opportunity to the student who wants to have a scholarship for them to have a low tuition fee.