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FNN 09027 ISS 09OCT09 1 of 2

Field Notes
T E CHNI CAL S UP P OR T BUL L E T I N F NN 0 9 0 2 7 I S S 0 9 OCT 0 9

EST2: 2-DACT Intermittent Faults Solution
Introduction
This bulletin describes our solution to the issue in bulletin FNN 09023. The issue is with
2-DACT Digital Alarm Communication Transmitters, and is a non-life safety issue. We
apologize in advance for any inconvenience this may have caused.
Issue
We have received multiple calls about nuisance trouble messages for the 2-DACT. We
would like to emphasize that these are nuisance issues, not life safety events.
All dialer functions still perform as intended and it should be emphasized that these
trouble messages do not inhibit any life safety functions.
Dialer is Missing or has Failed 0012
If your EST2 displays the intermittent trouble message Dialer is Missing or has Failed
0012 with 2-DACT v1.0, this indicates that the 2-DACT and 2-MCM(N) have a
communication and supervision issue.
The Dialer is Missing or has Failed 0012 event occurs randomly at system start and
reoccurs every 1 to 3 days. The fault duration is momentary and activates and
restores immediately. The fault is reported to the LCD, printer, and history, but not to
the CMS receiver.
Dialer Internal Memory 0025
If your EST2 displays the intermittent trouble message Dialer Internal Memory 0025
with 2-DACT v1.0, this indicates corrupted RAM, corrupted program memory, code
stack trouble, database corruption, or failure to program the Account 1 or Account 2
first phone number.
FNN 09027 ISS 09OCT09 2 of 2
Solution
Dialer is Missing or has Failed 0012
If your EST2 system displays the trouble message Dialer is Missing or has Failed
0012, the only solution is to replace the 2-DACT. Contact Customer Service RMA to
replace the the module with a 2-DACT v1.1.
We have fixed the problem that caused this trouble message to reoccur every 1 to 3
days. However, for some cabinet configurations, this message may still appear
randomly at startup, and then clear immediately. This behavior does not warrant
replacement. We are currently working to resolve this and any outstanding issues,
and will advise you when the next version is available.
Dialer Internal Memory 0025
If your EST2 system displays the trouble message Dialer Internal Memory 0025,
reprogram the 2-DACT with both accounts fully configured, and with a valid primary
phone number, and then download the configuration to the 2-DACT.
If the trouble remains, you must replace 2-DACT. Contact Customer Service RMA to
replace the the module.
Contacting support
GE
Security
8985 Town Center Parkway
Bradenton, FL 34202
T (800) 655-4497
F (866) 226-2126
E est.techsupport@ge.com

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