First Class Service

I would like to extend my most gratuitous and overwhelming thanks to both the
ground crew of Malaysia Airlines at Narita Airport for their outstanding and
excellent customer service.
It began with our final day in Tokyo, where my parents and I checked out from
The Imperial Hotel and proceeded to board the Narita Express that will take us
from Tokyo to Narita. As we descended our taxi, we stared above at the massive
magnificent construct that is the Tokyo Station.
Down we went hauling our five pieces towards the ticketing area and bought our
three tickets. Then we thought that we're ready to go.
What we did not know about however, was how the trains work on our destined
platform. Some train services in Japan apparently shared platforms. We were so
keen on not wanting to miss the train that we actually took the wrong train, a
service bound for Chiba instead of Narita and had to backtrack to where we came
from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
Our greatest thanks to Myra who kindly checked us in online. Reaching Narita at
9.12 we dashed our way to the Mala however, was how the trains work on our
destined platform. Some train servic most gratuitous and overwhelming thanks to
both the ground crew of Malaysia Airlines at Narita Airport for their outstanding
and excellent customer service.
It began with our final day in Tokyo, where my parents and I checked out from
The Imperial Hotel and proceeded to board the Narita Express that will take us
from Tokyo to Narita. As we descended our taxi, we stared above at the massive
magnificent construct that is the Tokyo Station.
Down we went hauling our five pieces towards the ticketing area and bought our
three tickets. Then we thought that we're ready to go.
What we did not know about however, was how the trains work on our destined
platform. Some train services in Japan apparently shared platforms. We were so
keen on not wanting to miss the train that we actually took the wrong train, a
service bound for Chiba instead of Narita and had to backtrack to where we came
from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
es in Japan apparently shared platforms. We were so keen on not wanting to miss
the train that we actually took the wrong train, a service bound for Chiba instead of
Narita and had to backtrack to where we came from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
Our greatest thanks to Myra who kindly checked us in online. Reaching Narita at
9.12 we dashed our way to the Malaysia Airlines counter. The team of Japanese
check-in attendants who seemed to be expecting us quickly responded, keyed in
our data, and registered our luggage. However they warned us that our luggage
might have to be sent on the next flight. No problem we said, so long as we could
most gratuitous and overwhelming thanks to both the ground crew of Malaysia
Airlines at Narita Airport for their outstanding and excellent customer service.
It began with our final day in Tokyo, where my parents and I checked out from
The Imperial Hotel and proceeded to board the Narita Express that will take us
from Tokyo to Narita. As we descended our taxi, we stared above at the massive
magnificent construct that is the Tokyo Station.
Down we went hauling our five pieces towards the ticketing area and bought our
three tickets. Then we thought that we're re most gratuitous and overwhelming
thanks to both the ground crew of Malaysia Airlines at Narita Airport for their
outstanding and excellent customer service.
It began with our final day in Tokyo, where my parents and I checked out from
The Imperial Hotel and proceeded to board the Narita Express that will take us
from Tokyo to Narita. As we descended our taxi, we stared above at the massive
magnificent construct that is the Tokyo Station.
Down we went hauling our five pieces towards the ticketing area and bought our
three tickets. Then we thought that we're ready to go.
What we did not know about however, was how the trains work on our destined
platform. Some train services in Japan apparently shared platforms. We were so
keen on not wanting to miss the train that we actually took the wrong train, a
service bound for Chiba instead of Narita and had to backtrack to where we came
from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
most gratuitous and overwhelming thanks to both the ground crew of Malaysia
Airlines at Narita Airport for their outstanding and excellent customer service.
It began with our final day in Tokyo, where my parents and I checked out from
The Imperial Hotel and procee most gratuitous and overwhelming thanks to both
the ground crew of Malaysia Airlines at Narita Airport for their outstanding and
excellent customer service.
It began with our final day in Tokyo, where my parents and I checked out from
The Imperial Hotel and proceeded to board the Narita Express that will take us
from Tokyo to Narita. As we descended our taxi, we stared above at the massive
magnificent construct that is the Tokyo Station.
Down we went hauling our five pieces towards the ticketing area and bought our
three tickets. Then we thought that we're ready to go.
What we did not know about however, was how the trains work on our destined
platform. Some train services in Japan apparently shared platforms. We were so
keen on not wanting to miss the train that we actually took the wrong train, a
service bound for Chiba instead of Narita and had to backtrack to where we came
from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
most gratuitous and overwhelming thanks to both the ground crew of Malaysia
Airlines at Narita Airport for their outstanding and excellent customer service.
It began with our final day in Tokyo, where my parents and I checked out from
The Imperial Hotel and proceeded to board the Narita Express that will take us
from Tokyo to Narita. As we descended our taxi, we stared above at the massive
magnificent construct that is the Tokyo Station.
Down we went hauling our five pieces towards the ticketing area and bought our
three tickets. Then we thought that we're ready to go.
What we did not know about however, was how the trains work on our destined
platform. Some train services in Japan apparently shared platforms. We were so
keen on not wanting to miss the train that we actually took the wrong train, a
service bound for Chiba instead of Narita and had to backtrack to where we came
from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
ded to board the Narita Express that will take us from Tokyo to Narita. As we
descended our taxi, we stared above at the massive magnificent construct that is
the Tokyo Station.
Down we went hauling our five pieces towards the ticketing area and bought our
three tickets. Then we thought that we're ready to go.
What we did not know about however, was how the trains work on our destined
platform. Some train services in Japan apparently shared platforms. We were so
keen on not wanting to miss the train that we actually took the wrong train, a
service bound for Chiba instead of Narita and had to backtrack to where we came
from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
ady to go.
What we did not know about however, was how the trains work on our destined
platform. Some train services in Japan apparently shared platforms. We were so
keen on not wanting to miss the train that we actually took the wrong train, a
service bound for Chiba instead of Narita and had to backtrack to where we came
from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
fly. It was 9.30 pm. The ground crew then guided and accompanied the three of us
all the way through security, immigration, running at full speed to gate number 98.
For EVERY checkpoint we came across towards, it was like watching the Japanese
ground crew run a relay race. As our first runner came across her friend stationed
at a different checkpoint, that friend would then continue running with us. Guiding
us to the next checkpoint, only to tag up with another attendant who then guided us
to another checkpoint again, and again, until gate 98.
As we arrived at a checkpoint where the signboard gallantly displayed 'Gate 98'.
we breathed a sigh of relief.
An attendant even helped my elderly father with his "hand carry" during the run.
At the end of our ordeal, we were greeted by a small party of 5 attendants, one of
whom looked like their manager and they sashayed us into the plane, where the
smiling faces of the crew of MH71 welcomed us. We apologized to the crew for
being late.
The senior flight attendant smiled and greeted us with a reassuring tone "Welcome
aboard, and don't worry. You're on the flight now."
We had a comfortable flight and reached Kuala Lumpur on time at 3.30 am.
However, one of our suitcases was missing. We then reported to LOST and
FOUND and filled in the required form. The attendant promised to call us when
the missing suitcase arrived stating that it would be delivered to our home. To our
wonderful surprise the suitcase arrived at 11.30 that same ysia Airlines counter.
The team of Japanese check-in attendants who seemed to be expecting us quickly
responded, keyed in our data, and registered our luggage. However they warned us
that our luggage might have to be sent on the next flight. No problem we said, so
long as we could fly. It was 9.30 pm. The ground crew then guided and
accompanied the three of us all the way through security, immigration, running at
full speed to gate number 98.
For EVERY checkpoint we came across towards, it was like watching the Japanese
ground crew run a relay race. As our first runner came across her friend stationed
at a different checkpoint, that friend would then continue running with us. Guiding
us to the next checkpoint, only to tag up with another attendant who then guided us
to another checkpoint again, and ag however, was how the trains work on our
destined platform. Some train services in Japan apparently shared platforms. We
were so keen on not wanting to miss the train that we actually took the wrong train,
a service bound for Chiba instead of Narita and had to backtrack to where we came
from that is Tokyo station.
The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at
21:40. The entire journey on the express train will take us an hour to reach the
airport. Knowing that it would be virtually impossible to reach Narita on time my
parents called the 24 hour MAS call centre and spoke to Ms Myra.
During our time in the 20:03 express train, we managed to call the 24 Hour
Malaysia Airlines customer service.
Our greatest thanks to Myra who kindly checked us in online. Reaching Narita at
9.12 we dashed our way to the Malaysia Airlines counter. The team of Japanese
check-in attendants who seemed to be expecting us quickly responded, keyed in
our data, and registered our luggage. However they warned us that our luggage
might have to be sent on the next flight. No problem we said, so long as we could
fly. It was 9.30 pm. The ground crew then guided and accompanied the three of us
all the way through security, immigration, running at full speed to gate number 98.
For EVERY checkpoint we came across towards, it was like watching the Japanese
ground crew run a relay race. As our first runner came across her friend stationed
at a different checkpoint, that friend would then continue running with us. Guiding
us to the next checkpoint, only to tag up with another attendant who then guided us
to another checkpoint again, and again, until gate 98.
As we arrived at a checkpoint where the signboard gallantly displayed 'Gate 98'.
we breathed a sigh of relief.
An attendant even helped my elderly father with his "hand carry" during the run.
At the end of our ordeal, we were greeted by a small party of 5 attendants, one of
whom looked like their manager and they sashayed us into the plane, where the
smiling faces of the crew of MH71 welcomed us. We apologized to the crew for
being late.
The senior flight attendant smiled and greeted us with a reassuring tone "Welcome
aboard, and don't worry. You're on the flight now."
We had a comfortable flight and reached Kuala Lumpur on time at 3.30 am.
However, one of our suitcases was missing. We then reported to LOST and
FOUND and filled in the required form. The attendant promised to call us when
the missing suitcase arrived stating that it would be delivered to our home. To our
wonderful surprise the suitcase arrived at 11.30 that same ain, until gate 98.
As we arrived at a checkpoint where the signboard gallantly displayed 'Gate 98'.
we breathed a sigh of relief.
An attendant even helped my elderly father with his "hand carry" during the run.
At the end of our ordeal, we were greeted by a small party of 5 attendants, one of
whom looked like their manager and they sashayed us into the plane, where the
smiling faces of the crew of MH71 welcomed us. We apologized to the crew for
being late.
The senior flight attendant smiled and greeted us with a reassuring tone "Welcome
aboard, and don't worry. You're on the flight now."
We had a comfortable flight and reached Kuala Lumpur on time at 3.30 am.
However, one of our suitcases was missing. We then reported to LOST and
FOUND and filled in the required form. The attendant promised to call us when
the missing suitcase arrived stating that it would be delivered to our home. To our
wonderful surprise the suitcase arrived at 11.30 that same morning!
To all the attendants of Narita Airport, the captain and crew of MH 71, and a
special mention for Myra from the MAS 24 hour call centre, LOST and FOUND,
we would like to extend our greatest thanks to everyone who helped us and secured
our trip. Such excellent service is indeed unique and we would like to use this
opportunity to inform the world about "WONDERFUL MAS". May fortune be
with all of you in times of your direst needs, and may your business be always
fruitful and prosperous.
Yours sincerely,

The Tantono family.