Professional Documents
Culture Documents
Umanos
2616 west cortland, chicago, IL 60647 phone. 312.203.2006 email. mia.umanos@gmail.com
CAREER SUCCESSES
Overhauled Siren Interactive’s metrics reporting and Managed the re-branding of a twenty-year-old healthcare
developed the first Web Analytics Program from the company: includes concept creation, re-design of
ground up. Includes training and counseling a team of marketing collateral, re-purposing of website and creation
five employees; designing basic performance dashboards; of online/web marketing strategy
and preparing quarterly reports for presentation to clients
Developed Accelerated University, an educational
Aided in the design and conduction of user research program that simultaneously created market exposure,
including participatory design, usability studies, and and a completely new referral source, generated revenue,
collaging and served as a recruiting initiative
Increased the budgets for my current accounts by 60- Tenacious media pitching and a strong ability to recognize
100%, managing nearly one million dollars of client work a news-worthy story has produced segments on television
for Siren Interactive and radio programs in local and national markets
including CNN, NPR, WGN, ESPN and NBC
Designed the foundation of a process that now run Siren
Interactive’s Web Program Management service Early journalist career lead to freelance pieces for local
periodicals, including Chicago Journal, Chicago Parent,
Recipient of the Healthcare Businesswomen’s UR Magazine and Velocity Magazine
Association’s Rising Star Award
WORK EXPERIENCE
Siren Interactive, Account Manager/Web Analytics Team Lead June 2007 – Present
• Design marketing strategies that leverage full use of the web to achieve client goals. Includes basic
strategic knowledge of Search Engine Marketing, Social Media, Online Video, Landing Page
Optimization, Linking Strategies, E-mail Marketing, and Behavioral Targeting
• Specialize in Web Analytics and prepare a system for measuring the success of each tactic; includes
creating Key Performance Indicators for all accounts, regular metrics reporting, and coordination
with multiple IT departments
• Monitor the performance of multiple accounts; researching Bounce Rates, Brand Site Share,
Conversions, etc.
• Create and deliver quarterly performance presentations to the client teams; includes behavioral,
conversion, and competitive analysis
• Conduct web analytics research as needed to aid Business Development in pitching to potential
and existing customers; occasionally participates in the actual presentation
• Select, manage and review research vendors such as, WebTrends, Compete, ClickTale,
Nielsen Buzz Metrics, Manhattan Research, etc.
• Assist the Creative Director in conducting additional primary research including, card sorts,
usability studies, user preference testing, media co-creation, journaling, etc.
• Manage the day-to-day communication between the agency and the client, setting proper
expectations both in-house and client-facing
• Periodically prepare training seminars/webinars for client education
• Represent Siren Interactive at most professional association events
EDUCATION
Columbia College / Chicago, IL
2004 BA – Arts, Entertainment, and Media Management, Minor - Journalism , 3.8 Dean’s List
University of British Columbia / British Columbia
Currently pursuing the only Certificate of Web Analytics available.
PROFESSIONAL ASSOCIATIONS
Web Analytics Association
Healthcare Businesswomen’s Association