SAP FOR AUTOMOTIVE - SALES AND SERVICE

SAP FOR AUTOMOTIVE - SALES AND SERVICE

The SAP for Automotive set of solutions enables you to streamline and integrate complex business processes. With this solution set, you have the
tools you need to collaborate across internal and external organizations and achieve visibility into changing market needs. -- so you can respond
quickly and accurately to customer demands.And with the SAP Automotive training curriculum, you can leverage segment-specific courses that
will help you master processes in the OEM, component supplier, and af termarket sales and service segments of this competitive industry.
IAU270
SAP for Automotive: Vehicle Management System
Duration
3 days

Prerequistes

Essential
* SCM600 Business Processes in Sales Order Management

Recommended
* Basic knowledge of managing, procuring, selling, and tracking vehicles.

Delivery
Classroom

Audience
* Members of the project team from large automobile importers and traders as well as IT employees who want to use the VMS as a
central tool for managing, procuring, selling, and tracking vehicles.

Content
* Overview of concepts and functions of the VMS
* Make-to-stock, make-to-order
* Assigning vehicles to sales documents
* Selected Customizing
* Overview of various business processes
* Overview of warranty management
* Overview of the dealer portal
* Overview

Goals
* Explanation of important business processes and selected Customizing in the VMS environment

Software
* ECC-DIMP 600

Notes
* This course is normally only of fered on request and in English.

IAU280
SAP for Automotive: Warranty Management System
Duration
3 days

Prerequistes

Essential
* SCM600 Business Processes in Sales Order Management

Recommended
* Basic knowledge of warranty management

Delivery
Classroom

Audience
* Members of the project team and IT employees from the area of warranty management

Content
* Overview of the concepts and functions of warranty management
* Registering the warranty object
* Receiving the warranty claim
* Checking and processing the warranty claim
* Other warranty processes
* Reports in the warranty environment
* Overview of the dealer portal
* Overview

Goals
* Explanation of important business processes and selected Customizing settings in the area of warranty management.

Software
* ECC-DIMP 600

Notes
* This course is normally only of fered on request and in English.

IAU290
SAP for Automotive: Dealer Business Management
Duration
5 days

Prerequistes

Essential
* * Essemtial:
* Fundamental knowledge of logistics

Recommended
* SCM600 Business Processes in Sales Order Management

Delivery
Classroom

Audience
* Members of the project team as well as IT employees in the areas of new and used car sales, workshop planning and service execution,
warranty management, spare parts sales, and cash desk

Content
* Overview of Dealer Business Management (DBM)
* Master data in the DBM
* Customer Management
* Vehicle sales
* Vehicle service
* Warranty management
* Workshop planning
* Time Recording
* Spare parts sales
* Cash desk
* Integration topics

Goals
* Executing typical business processes as well as some customizing in the areas of new and used car sales, workshop planning and
service execution, warranty management, spare parts sales, and cash desk based on the SAP for Automotive industry solution with
Dealer Business Management

Software
* ECC-DIMP 500
* DBM 6.0
* MRS 600

ODBM60
OKP SAP Dealer Business Management 6.0
Duration

Prerequistes

Essential
* * The SAP Dealer Business Management 6.0 Learning Map are designed for qualified project participants. You require:
* Knowledge equivalent to a consultant profile for SAP Dealer Business Management 6.0
* More than 12 months project experience
* Upcoming participation in an SAP Dealer Business Management 6.0 project

Recommended
* None

Delivery
E-learning

Audience
* SAP Dealer Business Management 6.0 Solution Consultant

Content
* Solution Consultant
-> Introduction to SAP Dealer Business Management 6.0
-> Customer Management in SAP Business Dealer Management 6.0
-> Vehicle Sales in SAP Dealer Business Management 6.0
-> Vehicle Service in SAP Dealer Business Management 6.0
-> Service Parts Management in SAP Dealer Business Management 6.0
-> Summary

Goals
* Describe SAP Dealer Business Management 6.0
* Plan SAP Dealer Business Management 6.0
* Implement SAP Dealer Business Management 6.0

Software

Notes
* This content is provided by SAPs Online Knowledge Products. Information regarding Online Knowledge Products and instructions on
how to access the Online Knowledge Products are available: http:/ / service.sap.com/ okp
* Course length: 7:30 hours Solution Consultant
* All materials are online

ODBM70
OKP SAP Dealer Business Management (DBM) 7.0
Duration

Prerequistes

Essential
* * The SAP DBM 7.0 Learning Map is designed for qualified project participants. You require:
* Knowledge equivalent to a consultant profile for SAP DBM 6.0
* More than 12 months project experience
* Upcoming participation in an SAP DBM 7.0 project

Recommended
* None

Delivery
E-learning

Audience
* Consultant

Content
* Introduction to SAP Dealer Business Management 7.0
* Customer Management in SAP Dealer Business Management 7.0
* Vehicle Sales & Administration in SAP Dealer Business Management 7.0
* Vehicle Service in SAP Dealer Business Management 7.0
* Parts Management in SAP Dealer Business Management 7.0
* Cross Topics in SAP Dealer Business Management 7.0
* Reporting & Analytics in SAP Dealer Business Management 7.0
* WebDynpro in SAP Dealer Business Mangement 7.0
* Miscellaneous Topics in SAP Dealer Business Management 7.0
* Summary

Goals
* Describe SAP Dealer Business Management 7.0
* Plan SAP Dealer Business Management 7.0
* Implement SAP Dealer Business Management 7.0

Software

Notes
* This content is provided by SAPs Online Knowledge Products. Information regarding Online Knowledge Products and instructions on
how to access the Online Knowledge Products are available: http:/ / service.sap.com/ okp
* Course Length: ~ 35:00 hours
* All materials are online

SCM600
Business Processes in Sales and Distribution
Duration
5 days

Prerequistes

Essential
* Basic business knowledge of processes in Sales and Distribution

Recommended
* SAP01 SAP Overview

Delivery
Classroom

Audience
* This course is aimed at consultants, project managers, project team members and key users

Content
* Organizational structures in sales and distribution
* Working with the relevant master data for the processes
* Overview of the process chain
* Introduction to the availability check
* Sales and distribution processing with make-to-order production
* Complaints processing
* Introduction to sales and distribution reporting
* Introduction into the Internal Sales Representative role

Goals
* In this course, participants learn about the fundamental business processes in sales and distribution
* Participants learn how to perform the most important functions in the process chain, from presales to customer payment, in the SAP
system. The areas of materials management, manufacturing (for example, assembly orders), and financial accounting are also touched on

Software
* SAP ERP Central Component 6.0 EHP 6

Notes
* The course covers the functions in sales and distribution processing in SAP ERP. It does not examine company-specific requirements in
Customizing.
* This course is also available in a self-paced e-learning format under course code SC600E.
* This course is based on sales order processing for tangibles. If you are interested in learning how to process sales orders for services
rather than for products/ materials, you should consider SC602E instead.



Additional Information
CONTACT SAP
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50 (01/09)
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