ZACHARY S.

FRANK
Phone: (801) 688-3582
Magna, UT 84044 www.linkedin.com/in/zacharyfrank/ Email: ZackFrank000@yahoo.com

JR BUSI NESS ANALYST
BUSI NESS | I NFORMATI ON TECHNOLOGY | SOFTWARE


Entry level Analyst with solid educational and applied background in Information Technology project management ready
to transition education and practical business experience into professional Analyst career. Highly skilled mediator
familiar with both the technological side and the business, capable of facilitating communication between Technological
Driven Professionals and Managers and other stakeholders/End Users who are not familiar with the technical jargon.
Excellent abilities in diagnosing and resolving computer and software problems. Highly organized team player with
exceptional communication and customer service skills. Reputation for quick learning, efficiency, exceeding
expectations, and positive attitude. Currently completing MBA.

PROFESSIONAL CAPABILITIES





Project Management
Business Analysis
Database Administration
Information Technology
Network Engineering
U.I. Design
Front End/Back End Design
Analysis, Troubleshooting
Customer Service


PROFESSIONAL QUALIFICATIONS

Experience with Backlogs, User Stories, Front end and Back end development and with the knowledge of which
technical professional, such as U.I. Designer, Network Engineer and Database Administrator, to enlist during project
various phases
Solid understanding of how requirements are gathered and implemented during the development stage of a project
Highly skilled in providing written and verbal communications primarily through email, in front of groups or one on
one with various Stakeholders/End Users
Significant customer service experience in identifying client issues and offering the best possible resolution
Sales experience with the ability to assess client needs and recommend the best products and services
Ability to effectively plan and lead meetings to obtain pertinent information and practical input from team
Skilled communicator known for productive collaboration with a wide variety of people and personalities
Dedicated to analyzing all sides of a dispute and working to provide a solution that meets the needs of all involved
Analytical acumen in identifying trends regarding performance, attendance, adherence and other business needs


PROFESSIONAL EXPERIENCE

ALORICA, Magna, UT 2013 - Present
Dispatch/Fulfillment Agent
Diagnose computer problems and offer the appropriate resolution for the problem
Sell Geek Squad services and products as the best and complete solutions for the client technological needs
Actively listen to client complaints and work to de-escalate and resolve concerns
Communicate with clients to help them understand how their technology work and what can be done to fix it or
improve its use
Host team meetings designed to help improve policies and procedures, and enable team members to voice
opinions and concerns

WALMART 2011 - 2012
Service Writer/Technician
Provided vehicle service support; communicated with customers directly and over the phone to explain services, costs,
and expected timeframe for completion
Set appointments, organized schedule and daily work load
Coordinated and organized customer orders and communicated order specifics to the servicing technicians
Focused on providing excellent customer service
Patiently negotiated deals when working with upset customers to productively resolve concerns

ZACHARY S. FRANK, PAGE 2


DOWNEAST OUTFITTERS 2010 - 2011
Warehouse Team Member
Led small teams tasked with completing important shipping and distribution projects
Rotated in various warehouse departments
NPS 2008-2009
eBay Team Member
Answered customer questions regarding items that were listed on eBay by NPS listers
Worked in a fast paced team environment to diligently process shipping orders
Assigned to work on small projects by manager in reward for demonstration of strong work ethics

EDUCATION

MBA, University of Phoenix November 2014
BS Project Management, ITT Technical Institute July 2012
AAS Visual Communications, ITT Technical Institute September 2010