CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

The questionnaires were distributed and retrieved from 20 secretaries, who were
randomly selected for the research work.
The analysis of the data collected would be presented in tables a
SECTION A
TABLE 1
DISSTRBUTION OF RESPONDENTS BY SEX
CARDRE FEMALE MALE TOTAL
Senior secretary 7 3 IO
Junior secretary 5 5 10
The table show that male secretary are no longer easy to come by. He has been
observed that that some executives will even insist on having female secretary s
TABLE 2
AGE CLASSIFICATION
RANGE NUMBER OF RESPONDENTS PERCENTAGE
25- 30 8 40
31- 35 5 25
36- 40 3 15
40 and above 4 20
Total 20 100
The table above show that majority of the respondents (40%) are within the age
of 36- 40years 25% between 31-35 years 20% within the 40 and above age range.
With the majority at 40% it means that the respondents are young and active and
therefore the responses given by them may be reliable.
TABLE 3
MARITAL STATUS
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
Married 7 35
Single 13 65
Total 200 100
The table above shows that 65% of the respondents were single while 35% of
them were married
TABLE 4
ACADEMIC STATUS OF RESPONDENTS
RANGE NUMBER OF RESPONDENTS PERCENTAGE
WASC of G.CE 5 20
HND/ND 10 60
Other professional certificates 5 20
Total 20 100
From the table above the basic qualification of most respondents was the
HND/HD, this means that first bank did not employ amorally below HND/ND
levels to assist in their task of total quality management A further look at the
table reveals that 60% of all the secretaries have attained either the ND or ND
while 20% had other professional certificate and GCE or WASC had 20%
TABEL 5
CATEGORIES OF SECRTARY
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
Secretary 10 50
Confidential 5 25
Executive 5 25
Executive Executive Executive
The table above shows the different categories of secretaries at first bank PLC. In
the bank secretaries are differentiable by their category
TABLE 6
REMUNERATION
ARE YOU WELL PAID
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
YES 15 75
NO 5 25
Total 20 100
The table above 75% of the respondents agreeing they were well paid. This was
because the management of the bank recently reviewed staff salaries. This
favored the secretary because, initially they system did not recognize the role the
secretary played in the administration of the bank. 25% of the respondent were
not satisfied, it was discovered that they were the people that had just the WASC
and other unrecognized certificated.

QUESTION 7
ARE YOU AN EXCUTIVE SERCRCTARY
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
YES 10 50
NO 10 50
Total 20 100
Sine the research covered both the junior and senior categories Executive
secretors were considered among the senior category. The researcher got 50%
executive secretaries, and 50% non executives.
QUESTION 8
If, yes for how long have you working at the post? This is a follow- up to question
7 in order to find out the level of experience.
TABLE
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
Less than 3 years 2 20
3-5 years 5 50
5-10 years 1 10
11- 15years 2 20
Total 10 100
The table above show that 20% had worked as executive secretary for less than 3
years 50% within do rage of 3-5 years while 10% had worked for 6-10 years and
20% had worked also 11-15 years
QUESTION 9
Do you have a bright prospect for advancement in you office
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
Yes 15 75
No 5 25
Total 20 100
From the above table 75% believed they had bright prospect for advancement in
the office while 25% gave the excuse that because they were not well paid, they
depend on was the internal appraisal which they believed would favor them
whenever the bank decided to appraise them
QUESTION 10
Apart from your secretarial training are you exposed to other training programs.
TABLE 10
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
Yes 15 75
No 5 25
Total 20 100
Result from the above table show that 75% had under- gone other training
programs just as it was the practice in first bank to expose their staff to diverse
from of knowledge and training very few are yet to benefit from the practice.
QUESTION 11
As a secretary do you thank a banking administration can succeed with secretaries
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
Yes 2 10
No 18 90
Total 20 100
To question 11 the above table shows the degree of indispensability of secretary
to baking administrations majority supported the fact that secretary would always
be required 60 hold their positions in am I banking administration were to be
successful. This discourser strongly upheld hypothesis.
QUESTION 12
Do you for any reason regret working as a secretary.
VARIABLE NUMBER OF RESPONDENTS PERCENTAGE
Yes 15 75
No 5 25
Total 20 100