HP2 H29

HP HP2-H29
Selling HP Retail Point of Sale Solutions Exam

Version: 4.0
QUESTION NO: 1

Which capability does WES 7 OS provide?

A. Space savings
B. Single-channel content capability
C. Integrated interactive multi-touch
D. Thin bezels

Answer: C
Reference:http://www.youtube.com/watch?v=mwRLE7Fa-wE

QUESTION NO: 2

Which HP digital signage solutions include HP DreamColor calibration features?

A. HP LD4220tm and LD4729tm digital signage displays
B. HP LD4730 and LD4730G micro-bezel video wall displays
C. HP LD4210 and LD4710 LCD digital signage displays
D. Any HP 47-inch diagonal digital signage display

Answer: B
Reference:http://h71016.www7.hp.com/dstore/html/pdfs/HP_LD4730_LD4730G_data_sheet_1213
11%20FINAL.pdf(page 1, HP dreamcolor quality)

QUESTION NO: 3

Why is HP focusing on specific retail and hospitality sub-verticals?

A. because POS is a critical part of their business and these customers are quick to adopt new
technologies
B. because these sub-verticals are likely to already use HP solutions in printing and IT
C. because these sub-verticals represent the most progressive businesses in the retail industry
D. because these sub-verticals are likely to convert to POS technologies in the near term and
have the capital to do it

Answer: D
Explanation:

HP HP2-H29 Exam
"Pass Any Exam. Any Time." - www.actualtests.com 2

QUESTION NO: 4

Which display has interactive touch-screen capabilities?

A. HP LD4210 and LD4710 LCD digital signage displays
B. HP LD4220tm and LD4729tm digital signage displays
C. HP LD4730 and LD4730G micro-bezel video wall displays any
D. HP 47-inch diagonal digital signage display

Answer: C
Explanation:

QUESTION NO: 5

What value consideration does HP POS hardware offer over PCs?

A. Precise graphics capabilities to display exact colors and sharp lines
B. Appropriate number and type of ports to reduce cable clutter
C. Wireless connectivity to enable public wifi hotspots
D. Portability to operate anywhere in the store

Answer: B
Explanation:

QUESTION NO: 6

Why is HP well positioned for retail?

A. HP is the world's largest technology company.
B. HP offers a total end-to-end portfolio.
C. HP is the first in the industry to offer retail solutions.
D. HP operates in over 170 countries.

Answer: B
Explanation:

HP HP2-H29 Exam

QUESTION NO: 7

What does HP do to reduce clutter of cables in retail solutions?

A. Offers wireless peripherals
B. Adds more features to eliminate peripherals
C. Offers rechargeable peripherals
D. Provides powered ports for peripherals

Answer: D
Reference:http://www.flotech.net/news/hp_unveils_touch_enabled_point_of_sale_system_retail_st
ores(see second para)

QUESTION NO: 8

Due to globalization, consolidation, and format blurring occurring in the retail industry, what does a
retailer need to do in order to remain competitive?

A. Be in the right place with the right offering
B. Offer the same access to information that customers get online
C. Offer an integrated connected experience
D. Enable the consumer to control the shopping experience

Answer: C
Explanation:

QUESTION NO: 9

How many years has HP been serving retail clients?

A. 15 years
B. 25 years
C. 40 years
D. 60 years

Answer: A
Explanation:

HP HP2-H29 Exam

QUESTION NO: 10

Which customer expectation must be met by a POS solution?

A. Understanding of the services included
B. Value for their investment
C. A secure transaction environment
D. Fair pricing

Answer: B
Explanation:

QUESTION NO: 11

What are the three major components of a retail point of sale solution?

A. Mobility, kiosks, and displays
B. POS system, peripherals, and cash drawers
C. Hardware, software, and services
D. POS system, digital signage, and self service

Answer: B
Reference:http://www.retailsystems.com/retail-pos-hardware-basics.cfm

QUESTION NO: 12

Why should retailers buy a point of sale system rather than a standard desktop PC?

A. POS solutions are designed to be deployed in business-critical, harsh environments that
require 24x7 operation.
B. POS solutions offer more methods of data entry, such as voice, scanning, and streaming.
C. POS solutions are tested to military 810G standards.
D. POS solutions offer more software solutions for business applications, such as email, file
sharing, and the cloud.

Answer: B
Explanation:

HP HP2-H29 Exam

QUESTION NO: 13

What do HP retail solutions help retailers create so that they can effectively address consumer
demands?

A. In-store experiences that integrate mobile and web channels
B. Online catalogs that offer more choices than the retailer can stock
C. Creative and insightful displays of products and services
D. In-store atmospheres that are welcoming and comfortable

Answer: A
Reference:http://www8.hp.com/us/en/hp-news/press-
release.html?id=1356759#.Ui21d2QS2Qk(third para)

QUESTION NO: 14

Which HP POS solution includes Intel VPro advanced remote manageability capabilities?

A. HP RP5 retail system
B. HP Retail Mobile POS
C. HP Modular retail system
D. HP RP3 retail system

Answer: A
Reference:http://www.hpintelco.net/pdf/solutions/SB_HP_and_Intel_vPro_For_Retail.pdf(page 1)

QUESTION NO: 15

How long can a client expect an HP POS solution to last?

A. 1 to 3 years
B. 3 to 5 years
C. 6 to 10 years
D. 11 to 15 years

Answer: B
HP HP2-H29 Exam
Explanation:

QUESTION NO: 16

Which HP POS solution can scan inventory, update reports, and transmit data, all wirelessly?

A. HP Retail Mobile POS
B. HP RP3 retail system
C. HP RP5 retail system
D. HP RP7 retail system

Answer: A
Reference:http://www.hp.com/sbso/solutions/pc_expertise/pos/hp-retail-mobile-pos-solution.pdf

QUESTION NO: 17

On which general retail sub-verticals is HP focusing efforts?

A. Specialty hard goods, specialty soft goods, and food
B. fast food, entertainment, and bars/restaurants
C. mass merchandisers, convenience/gas, and superstores/warehouse clubs
D. theme theaters and sports, bars/restaurants, and lodging

Answer: B
Explanation:

QUESTION NO: 18

The sales process includes the soft close, the assumptive close, and the aggressive close. What
is the fourth type of close?

A. the trial close
B. the forced close
C. the assured close
D. the unspoken close

Answer: A
HP HP2-H29 Exam
Reference:http://www.marsdd.com/articles/closing-a-sale/

QUESTION NO: 19

What does the multi-touch feature enable?

A. Self-service capabilities for consumers
B. Multiple displays showing a single image
C. HP DreamColor calibration
D. Placement in space-constrained environments

Answer: A
Explanation:

QUESTION NO: 20

Which industry-leading feature differentiates HP POS solutions from typical desktop PCs?

A. Compatibility with company network infrastructures to work with industry standard business
solutions
B. designed for the environment with energy savings and recyclable low-impact materials
C. limited 3-3-3 warranty including parts, across the entire solution with options to extend
D. small footprint for versatility and space savings, especially on a counter top

Answer: C
Reference:http://h18004.www1.hp.com/products/quickspecs/13982_na/13982_na.pdf(page 2, see
At A Glance, 12thbullet)

QUESTION NO: 21

What do 40% of shoppers say that digital displays, such as video walls, can cause them to do?

A. change what they buy
B. recommend products to others
C. spend more time in the store
D. return to the retailer again
HP HP2-H29 Exam
Answer: D
Explanation:

QUESTION NO: 22

Which messaging focus is targeted for startup retail companies?

A. future-proofed scalable solutions at an affordable price
B. affordable, versatile, retail-hardened solutions from a retail industry leader
C. comprehensive powerful solutions that improve the flow of business
D. innovative, flexible solutions that enable a differentiated shopping experience

Answer: D
Explanation:

QUESTION NO: 23

What does HP aim to deliver to its retail and hospitality customers?

A. ways to attract customers through websites, smartphone apps. and social apps
B. faster connection speeds that improve efficiency on the sales floor
C. a differentiated customer experience across channels
D. a connected experience across all customer touch points

Answer: D
Reference:http://www8.hp.com/in/en/hp-news/press-release.html?id=1356759#.Ui2-
cmQS2Qk(third para)

QUESTION NO: 24

How many years does the standard warranty period last for HP retail peripherals, such as HP Pole
Displays?

A. 1
B. 3
C. 5
D. 10
HP HP2-H29 Exam
Answer: B
Reference:http://h20195.www2.hp.com/v2/GetPDF.aspx%2F4AA4-6088ENW.pdf

QUESTION NO: 25

Which technology do HP mobile point of sale solutions leverage to help provide a more
personalized service to retail customers?

A. interactive kiosks
B. tablets
C. notebooks
D. desktop PCs

Answer: B
Reference:http://www.hp.com/sbso/solutions/pc_expertise/pos/hp-retail-mobile-pos-solution.pdf

QUESTION NO: 26

Why is HP's involvement with organizations such as the National Retail Federation (NRF)
Association for Retail Technology Standards (ARTS) Business Model initiative important?

A. It shows that HP has aggressive but achievable goals as part of its strategy.
B. It shows that HP empowers retailer agility through innovation.
C. It shows that HP listens to their retail customers and the retailer's customers.
D. It shows that HP is heavily involved with supporting the retail industry.

Answer: B
Explanation:

QUESTION NO: 27

Which type of solution is an HP RP7 All-in-One?

A. a digital signage player
B. an interactive display
C. a mobile kiosk solution
D. a point of sale solution
HP HP2-H29 Exam
Answer: D
Reference:http://www.ingrammicro-dcpos.eu/hp/RP7_7100.php

QUESTION NO: 28

What is the warranty period for an HP POS solution?

A. 3 years
B. 5 years
C. 7 years
D. 10 years

Answer: A
Explanation:

QUESTION NO: 29

Which HP POS solution is a sleek and compact all-in-one?

A. HP RP3 retail system
B. HP RP5 retail system
C. HP RP7 retail system
D. HP Retail Mobile POS

Answer: C
Reference:http://h10010.www1.hp.com/wwpc/us/en/sm/WF05a/12454-12454-359465-338958-
359467-5263782.html?dnr=1

QUESTION NO: 30

Aside from HP's in-store retail solutions, what other technologies can HP offer to a retailer?

A. logistical solutions
B. merchandizing solutions
C. telephone systems
D. thin clients and printing
HP HP2-H29 Exam
Answer: B
Explanation:

QUESTION NO: 31

What can HP retail peripherals enable a retailer to do?

A. reduce transaction times
B. organize transactions
C. improve the sales presentation
D. offer add on sales at point of purchase

Answer: D
Explanation:

QUESTION NO: 32

HP is focused on a portfolio of in-store retail solutions in areas such as point of sale, digital
signage, and self-service. What is the fourth area?

A. wireless access
B. mobility
C. inventory control
D. customer service

Answer: B
Reference:http://www.finanzen.net/eplus/news/news_detail.asp?pkNachrichtNr=1002976(see HP
at the National Retail Federation Convention and Expo heading)

QUESTION NO: 33

What do 74% of retailers believe will become business critical?

A. increasing operational efficiency and optimized technology
B. a more engaging in-store customer experience
C. differentiated customer experience across channels
HP HP2-H29 Exam
D. globalization, consolidation, and format building

Answer: B
Explanation:

QUESTION NO: 34

What are the primary components of a comprehensive POS solution?

A. servers, storage, and networking
B. hardware, software, and services
C. services, infrastructure, and solutions
D. the cloud, security, and information

Answer: B
Explanation:

QUESTION NO: 35

How should a retailer address the trend of consumers being time-starved and less loyal?

A. make doing business easier
B. sell only on the merit of the product
C. offer incentives to get the customer in the store
D. improve security of the transaction

Answer: C
Reference:http://www.narms.com/n/wp-content/uploads/2008/08/retail_white_paper2008.pdf

QUESTION NO: 36

How is HP able to provide the best end-to-end retail store solutions at competitive prices?

A. HP has more than 100 years of experience delivering the best overall retail solutions
B. HP offers an industry-leading standard warranty backed by world-class customer support
C. HP can use skills, capabilities, and knowledge from all divisions.
D. HP creates confusion, uncertainty, and doubt about its competitors
HP HP2-H29 Exam
Answer: C
Explanation:

QUESTION NO: 37

What often dictates the hardware required for a POS solution?

A. the location
B. the peripherals
C. the types of products sold
D. the software requirements

Answer: D
Explanation:

QUESTION NO: 38

Which retail customer challenge can HP retail solutions address?

A. leveraging customer loyalty to increase revenue
B. finding better ways to compete with online stores
C. moving to a more flexible store platform
D. choosing merchandise that consumers want in the short term

Answer: A
Explanation:

QUESTION NO: 39

What is the difference between HP RP3 and HP RP5 retail systems?

A. HP RP3 retail system includes many more accessories than HP RP5 retail system does.
B. HP RP5 retail system is a multi-purpose platform, while HP RP3 retail system is a single
purpose platform.
C. HP RP3 retail system is touch-enabled, while HP RP5 retail system is not touch-enabled.
D. HP RP3 retail system is a multi-purpose platform, while HP RP5 retail system is a single
purpose platform.

HP HP2-H29 Exam
Answer: B
Reference:http://www.cbs.gr/Portals/0/HPRetailSolutions_LOW%20RES.pdf(page 1)

QUESTION NO: 40

Which type of product fits into the self-service area of in-store retail solutions?

A. static digital signage
B. POS terminals
C. tablets
D. kiosks

Answer: D
Explanation:

QUESTION NO: 41

What should you do first to address objections from a customer?

A. Ask clarifying questions.
B. Agree with the objection and move on.
C. Ignore the objection.
D. Try an aggressive close.

Answer: A
Explanation:

QUESTION NO: 42

What is the biggest advantage for a retail customer choosing HP?

A. The HP legacy of innovation and design offers the retail industry the best option in technology.
B. HP is a global technology corporation that offers the same retail solutions to small, local stores
as it does to mass merchandisers.
C. HP provides affordable purpose-built products that leverage HP innovation and scale.
D. HP is the world leader in imaging and printing technology, and it brings this experience to retail.

HP HP2-H29 Exam
Answer: D
Explanation:

QUESTION NO: 43

Which technology is considered by many retailers to empower associates and provide critical
information to consumers at the point of decision?

A. digital signage
B. video screens in retail displays
C. social networking as an advertising tool
D. mobile technology

Answer: A
Explanation:

QUESTION NO: 44

What is a way for retailers to use HP retail solutions to create a more personalized shopping
experience?

A. Integrate retail solutions with the customer's IT and printing solutions for a full end-to-end
business solution.
B. Attract and engage consumers with touch-enabled digital signage.
C. Provide attractive and functional merchandising solutions for a more modern shopping
experience.
D. Provide interactive websites, smartphone apps, and social apps to give the customer easy
access to information.

Answer: B
Explanation:

QUESTION NO: 45

Which type of HP in-store solution includes HP RP3, RP5, and RP7 retail systems?

A. digital signage solution
B. mobility solution
HP HP2-H29 Exam
C. self service solution
D. point of sale solution

Answer: D
Reference:http://www.hp.com/sbso/solutions/pc_expertise/pos/index.html

QUESTION NO: 46

Which HP signage display includes integrated Corning Gorilla Glass?

A. HP LD4220tm micro-bezel video wall display
B. HP LD4710 digital signage display
C. HP LD4720 digital signage display
D. HP LD4730G micro-bezel video wall display

Answer: D
Reference:http://h10010.www1.hp.com/wwpc/us/en/sm/WF05a/382087-382087-64283-72270-
3915216-5211931.html?dnr=1&jumpid=re_R295_prodexp/vertical-pc-expertise/computing/hp-
ld4730g-47-inch-micro&psn=monitors/monitors/business_monitors(see the heading Built to last)

QUESTION NO: 47

What requirement do retailers have for their point of sale hardware that a typical desktop PC
cannot meet?

A. It must be able to withstand harsh environments.
B. It must be able to operate in a Windows environment.
C. It must provide a secure environment for transactions.
D. It must include a large hard drive (at least 200 GB)

Answer: C
Explanation: NOTE: This question is not logically correct. All the options are present in a PC. It
can say that a POS hardware has multiple input channels like scanning, touch screen, input
through keyboard, etc.

HP HP2-H29 Exam
QUESTION NO: 48

What are connected consumers demanding from the retail experience?

A. the kind of personalized customer service that they find online
B. the same rapid intuitive access to information that is available online
C. a variety of choices for products in the store at the point of sale
D. the low prices that they find at online product outlets, such as Amazon.com

Answer: C
Explanation:

QUESTION NO: 49

Which key global technology trend is driving retail?

A. global compliance to green initiatives
B. the need to compete with online vendors
C. cross channel, mobile, customer intimacy, data analytics and cloud
D. the use of standard PCs in place of POS solutions

Answer: C
Reference:http://blog.nrf.com/2012/08/08/6-key-tech-trends-driving-retail-cios-in-2012/

QUESTION NO: 50

What is a trait of a good communicator?

A. A good communicator spends 50% the time talking and 50% listening.
B. A good communicator spends the majority of the time in the qualification phase.
C. A good communicator always asks leading questions during the discovery phase.
D. A good communicator spends 70% to 80% of the time listening.

Answer: D

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Selling HP Retail Point of Sale Solutions Exam

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