!"#$%&' $' )*'*+,- .

,/0$1,#

Lpsllon adds value Lo Lhe Managed Servlces uellvery arm by orchesLraLlng and auLomaLlng repeLlLlve
and cruclal servlces. Lpsllon ls essenLlal for dellverlng Managed Servlces wlLh zero errors, reduced cosLs
and assured SLA adherence.


WlLh Lpsllon, you are able Lo
LllmlnaLe manual errors
uemonsLraLe provable 100 process compllance
Achleve assured l1L Savlngs
uemonsLraLe provable 100 securlLy compllance

CusLomer use Case: Case LlLle
2
ldea uevlce 1echnologles vL. LLd.
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23! !4.5678 9:;9829<!
Among Lhe enLlre specLrum of acLlvlLles for whlch operaLlonal cosLs are lnvolved, Lpsllon ls able Lo
auLomaLe for you a wlde range of Lhem.

=9.! .2>:?
@9=A<B7>8:
A lorLune-300 MnC focuses on provldlng rellable, conslsLenL, and cosL-efflclenL soluLlons Lo Lhelr
dlverse cllenL base, ranglng from prlvaLe banks ln lndla Lo Lop lnsurance companles and even large-scale
manufacLurers. 1hls MnC malnLalns a large workforce for respondlng Lo cllenL requesLs.

1he MnC recelves a large number of requesLs every day from each of Lhese cllenLs. 1hese requesLs
lnclude server hardenlng, neLwork managemenL, daLabase managemenL, mall server managemenL, and
reporLs. Several L1 and L2 supporL sLaff were Lralned and monlLored for manually execuLlng all of Lhese
Lasks.

1he manual naLure of Lhls process resulLed ln problems lncludlng:

Plgh CperaLlonal CosLs of people
lncreased rlsk of human error
1lme consumlng, monoLonous, and repeLlLlve Lasks
lrequenL devlaLlons from Lhe SLA


CusLomer use Case: Case LlLle
3
ldea uevlce 1echnologles vL. LLd.
lnfo[ldeadevlce.com | lndla - 1 800 200 3393 | uS - 1 800 200 3393 | Slngapore - +63 9837 4993

7/+*'$C*D$&'E#,1D&/ A leadlng lorLune-300 MnC dellverlng servlces ouLsourced from large enLerprlse cusLomers
varylng from lnsurance agencles Lo rlvaLe banks and ManufacLurers.

4/&F%,G #D*D,G,'D 1he lmplemenLaLlon of Lhese servlces lnvolves mulLlple Leams runnlng a large number of manual
processes. 1he manual naLure of Lhese processes presenLs slgnlflcanL rlsk and huge operaLlonal
cosLs Lo Lhe MnC.

.&%HD$&' AuLomaLe Lhe processes, lncludlng Lhe orchesLraLlon beLween Leams, uslng Lpsllon workflows.

@,',I$D# 40 l1L redeployed ln 6 monLhs ln a slngle daLacenLer
200 processes already auLomaLed ln 6 monLhs
1300 nodes auLomaLed ln 6 monLhs


.76>2578.
Compllance AuLomaLlon
Large lnsurance companles have several peLabyLes of daLa sLored ln Lhe Sl's daLa cenLer. Lpsllon helps
auLomaLe Lhe server hardenlng process for each of Lhe cllenLs. SecurlLy pollcles are applled across daLa
cenLer hardware and monlLored regularly Lo malnLaln a sLrlngenL compllance need. 8eporLs abouL Lhe
servlces auLomaLed Lhrough Lpsllon are generaLed aL Lhe end of every worklng day and dlspaLched Lo
Lhe sLakeholders.


AfLer Lpsllon:

A sLrlngenL compllance maLrlx ls malnLalned, desplLe Lhe growlng numbers of lnfrasLrucLure.
Manual lnLervenLlon ls /,-H1,- FJ KLMNOPQ Lherefore reduclng human error slgnlflcanLly.
Chances of daLa corrupLlon are G$'$G*%.
1here are *%G&#D '& -,0$*D$&'# from Lhe .69.
ueLalled reporLs are dlspaLched Lo sLakeholders wlLhouL manual lnLervenLlon.
1he MnC has /,-H1,- G*'"&R,/ for Lhese [obs.



uaLabase managemenL
8equesLs for daLabase managemenL are frequenLly ralsed ln Leams LhaL manage Lhe lnsurance and
8anklng servlces arm. WlLh Lpsllon, Lhere are workflows LhaL can auLomaLe user llfecycle managemenL.
1hese lnclude onboardlng, off boardlng, and malnLenance of role-based access conLrols. 1o comply wlLh
buslness conLlnuance sLraLegles Lhe MnC has Lo frequenLly backup and resLore Lhelr large daLabase
sysLems. 1hls Loo, has been auLomaLed ln Lpsllon.





CusLomer use Case: Case LlLle
4
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lnfo[ldeadevlce.com | lndla - 1 800 200 3393 | uS - 1 800 200 3393 | Slngapore - +63 9837 4993
AfLer Lpsllon:

1lme for F*1SH" *'- /,#D&/, of daLabases has /,-H1,- drasLlcally.
=&G"%,D, *H-$D D/*$% ls malnLalned for senlor managemenL.
1he MnC /,-H1,- a conslderable number ln G*'"&R,/.
1here ls C,/& chance for THG*' ,//&/.
;,/J %$DD%, D$G, ls spenL on D/*$'$'+ new personnel, as mlnlmal daLabase knowhow ls sufflclenL
for execuLlng workflows.


neLwork managemenL
Lpsllon ls used Lo perform healLh checks on neLwork devlces. 1he healLh checks sLarL from neLwork
devlces and dlverge Lo every access polnL connecLed from Lhe speclfled neLwork devlce. Lpsllon ls used
Lo calculaLe sysLem up Llme and lags for end-of-day reporLs. Lpsllon malnLalns a hardware 'agnosLlc'
plaLform for monlLorlng and managlng conflguraLlon across Lhe enLlre neLwork lnfrasLrucLure.

AfLer Lpsllon:

3$+TM*0*$%*F$%$DJ wlLhln Lhe neLwork layer ls ensured, as healLh checks are performed on a
regular basls. 1hese are followed by remedlal workflows and reporLs.
1he MnC achleved D/*'#"*/,'1J, as -,D*$%,- /,"&/D# lnformlng Lhe cllenL of Lhelr servlce Llme
and lags are senL ouL regularly.
A /,-H1D$&' $' G*'"&R,/ for neLwork managemenL has allowed Lhe MnC a greaLer operaLlonal
margln.



Mall server managemenL
A cllenL has ouLsourced Lhe managemenL of Lhelr Lxchange Server Lo Lhe MnC. 1he MnC lnLernally uses
Lpsllon Lo mlgraLe and reslze mallboxes, boLh relaLlvely Llme consumlng Lasks. Lpsllon also handles
oLher aspecLs of mallbox managemenL for Lhe cllenLs. 8eporLs are an lnLegral parL of Lhls soluLlon.

AfLer Lpsllon:

Mallbox lssues are addressed by Lpsllon Lhrough Lhelr ln-house LlckeLlng sysLem.
1he MnC was able Lo /,-H1, G*'"&R,/ LhaL focused on mallbox operaLlons.
B,#"&'#, D$G, for mallbox managemenL lssues ls %&R,/,- by a greaL exLenL.
Manual lnLervenLlon ls /,-H1,- by KLMNOP. Pence room for human error ls reduced slgnlflcanLly


CusLomer use Case: Case LlLle
3
ldea uevlce 1echnologles vL. LLd.
lnfo[ldeadevlce.com | lndla - 1 800 200 3393 | uS - 1 800 200 3393 | Slngapore - +63 9837 4993
@!8!U52.
WlLh Lpsllon deployed ln Lhelr l1, Lhe MnC en[oys Lhe followlng beneflLs:

2$G, .*0$'+#: Lpsllon helps save several man-hours by auLomaLlng repeLlLlve buL cruclal Lasks.

=&#D .*0$'+#: 1he MnC now en[oys a hlgher operaLlonal margln, Lhanks Lo much leaner Leams,
by addresslng cllenLs Lhrough Lpsllon.

!'#H/,- .,/0$1, 90*$%*F$%$DJ: Lpsllon has reduced Lurnaround Llme and lncreased Lhe capaclLy of
servlced requesLs. lL processes requesLs any Llme of Lhe day, Lhus ensurlng 24*7avallablllLy.

!%$G$'*D,- G*'H*% ,//&/: AuLomaLlon Lhrough Lpsllon has helped Lhe bank erase Lhe chances of
manual error, as Lhere ls no manual lnLervenLlon ln any of Lhese acLlvlLles.

!'#H/,- 4/&1,## =&G"%$*'1,: All Lhe sLeps ln any of Lhe Lasks adhere Lo Lhe compllance
requlremenLs of l1lL, Lhus maklng Lhese Lasks more process orlenLed. necessary approvals of
managemenL are an lnLegral parL of Lhelr Lpsllon soluLlons.

9F$%$DJ D& G,,D *'- ,V1,,- .69: WlLh Lpsllon, Lhe MnC can now process all requesLs wlLhln Lhe
SLA Llme. ln facL, wlLh Lpsllon Lhey have been able Lo adhere a more aggresslve SLA.

.,1H/$DJ =&G"%$*'1,: asswords are now auLomaLlcally generaLed by Lpsllon, Lhus ensurlng
compllance wlLh securlLy requlremenLs