July 2012

Published by International Academy of Law Enforcement and Security

35 Kendrew Crescent
Joondalup
Western Australia 6027
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Version 3.3, 2013

Contents
Introduction
Overview

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4
4

Unit Descriptor

Icons

Elements

Performance Criteria

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6
6

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8
9

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12
15

Assessment
Assessment Tasks
Resources
Readings and learning
activities
Assessment activities
Appendices

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

Introduction
Overview
Welcome to your studies in BSBCUS501A Manage Quality Customer Service.
This learning guide provides you with information and a range of learning activities to assist you to
develop the knowledge and skills required to demonstrate competence in this unit. Successful
completion of this unit will contribute toward your completion of the Diploma in Security and Risk
Management.

Unit code & title

BSBHRM402A Recruit, Select & Induct Staff

Unit descriptor

Recruit, Select and Induct Staff covers the planning and actions needed to
ensure that an organisation has the right number of staff with the right
combination of skills at the time they are needed. Having staff with
appropriate skills that can be used in a timely manner is a critical factor in
organisations achieving their goals.

Icons

A range of icons are used throughout this guide to signal when you have to do something
such as reading, completing a learning activity or stop and think about what has been
discussed

Activities may include written exercises, discussions, case studies and scenarios. They will help
you to consolidate your learning, check your understanding of the material and monitor your
progress. Activities are not formally assessed.
Readings may include articles, journals, texts, technical specifications, legislation, web pages and
reports. They are provided to help you to develop the knowledge required to effectively perform in
the workplace.
Assessment Tasks may include written reports, demonstrations, oral and written questions and
scenarios. They will be given to you once you have completed your learning tasks. You are
required to complete and submit all assessment tasks.
Web activities include visiting websites, accessing electronic material or performing online
searches.
Stop & Think areas provide you with an opportunity to stop and review the material covered.

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

Elements

Performance Criteria

1.Develop job descriptions

1.1Clarify time lines and requirement for

appointment

2.Plan for selection

1.2Assist with preparation of job descriptions

which accurately reflect the role requirements in
2.1Advertise vacancies for staffing requirements
in accordance with organisational policies and
procedures

3.Assess and select applicants

2.2Consult with relevant personnel to convene

3.1.Participate in interview process and assess
candidates against agreed selection criteria

1.Appoint and induct successful candidate

3.2.Discuss assessment with other selection

panel members
1.1Provide successful candidate with
employment contract and other documentation
1.2Advise managers and staff of starting
date and make necessary administrative

Assessment

Assessment is the process of forming and recording a judgement about a persons skills and
knowledge. The process of assessment involves the measurement of your evidence against the
competency standards outlined in the overview. Assessment will focus on the application of the
elements, knowledge and skills required to perform or undertake specific tasks required to do a job.
You are allowed two attempts at each element before you will have to re-enrol in the unit. You will be
provided with detailed feedback on your performance after each attempt. If you are not assessed as
competent in any of the elements, you will have to redo the relevant assessment item(s). However,
you will only be re-assessed on those elements in which you did not meet the performance criteria.
A qualified assessor will conduct the assessment.

Assessment Tasks
Task # 1

Written assignment 1

Description of task

Complete the questions on Page 869 of your Cole text. Recruiting and
inducting employees.

Elements being
assessed

1-4

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

Resources
required

PC access for word processing

Cole, K. (2013). Management: Theory and Practice (5th ed.). Frenchs
Forest, NSW: Pearson Australia

Task # 2

Written assignment 2 Case study

Description of task

Develop recruitment, selection and induction policies and procedures that will
guide your organisation in the acquisition of its personnel.

Elements being
assessed

1-3

Resources
required

PC access for word processing

Cole, K. (2013). Management: Theory and Practice (5th ed.). Frenchs
Forest, NSW: Pearson Australia

Resources

Required
oCole, K. (2013). Management: Theory and Practice (5th ed.). Frenchs Forest, NSW:
Pearson Australia.
This text will be referred to as Cole in the Learning and Assessment Pathway section.

Useful

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

The following resources will assist you in gaining a wider understanding of your subject. It
is recommended that you review these and other resources to gain a wider understanding
of this topic.

oJones, R (2009). HRM Fundamentals. 2/e, Pearson

Education Australia, Sydney. Part 2 of text.

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

Readings & Learning Activities

1.Determine job descriptions

Reading 1:
Cole
Activity 1:
Thinking back over job interviews you have had, what were you most
Activity 2:
What specific behaviours do the managers at our workplace use to
Research activities:
What legislation is applicable in Australia when writing job

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

2.Plan for selection

Reading 2:
Cole
Activity 3:
Have you taken any selection tests? How did you find the
Activity 4:
What five statements might your current manager make about you if
Research activities:
What information may not be requested on an application form in

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

3.Assess and select applicants

Reading 3:
Cole
Activity 5:
Cole - Theory to Practice. Getting the right approach p. 772. Discuss
Activity 6:
How do you think privacy principles affect the way in which an
Activity 7:
Write an example of an interview for a security officer at your place of

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

4.Appoint and induct successful candidate

Reading 4:
Cole
Activity 8:
Think back to your first days and weeks in a new job: what were you
Activity 9:
Southwest airlines welcomes new employees with a celebration; for
Activity 10:
What are the five most important pieces of information that you

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Assessment Activities

Assignment 1
Complete the questions on Page 784 of your Cole text. Recruiting and inducting employees.
oReview questions
oBuild your skills
oWorkplace activities

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

Assignment 2
Case Study:
You are the new Director of Security for a new industrial facility that has been completed for your
organisation. You have been tasked to recruit, select and induct staff for this new facility.
In developing the recruitment, selection and induction policies and procedures that will guide the
organisation in the acquisition of its personnel, you must focus on filling a Senior Security Officer
position that is critical to the organisation's initial establishment and ongoing success.

Requirements:
You, as the Security Director, are required to submit:

oA brief description of your new facility

oAn organisational chart showing where the Senior Security Officer position is located
oA brief justification for the SSO position
oA detailed job description and accompanying set of selection criteria for the SSO position. (Please
note: In completing this aspect of the project you must use a comprehensive job description and
selection criteria pro-forma, either that which is included at Appendix A (page 15) or another that you
have access to (eg from your workplace), also ensure that you note what specific legislation needs to
be adhered to and steps you could put in place to ensure you dont contravene them.

oA recruitment plan (ie recruitment source(s) and method(s) for the SSO position) and a copy of the
job advertisement

oA listing of proposed (or ideal) selection panel membership and their roles
oA spreadsheet pro-forma that you would use for recording assessments of applications received
(based on an appropriate rating scale)

oA summary of selection methods to be used. This must include set of job related questions, with
associated rating scales, proposed for interviews. (Please note: In developing your interview
questions you will need to demonstrate how they relate to the selection criteria determined for the
position. You will need to use the pro-forma included as Appendix B (page 19), or similar, to show the
job relevance of questions being asked. Show what legislative requirements you have taken into
account in formulating the questions.
oOne interview of a person that you are looking to fill the vacancy. To meet this requirement
you will need to identify at least two people who are willing to be interviewed for the position
you are seeking to fill. You will need to provide them with relevant documentation (job
description and selection criteria, copy of job advertisement) so that they can undertake this
role in an informed and realistic manner as possible

oDocumentation related to assessments of interviewees and your ratings of them, and the process
you would follow to contact referees for reports.

oA brief formal selection panel report

oLetter advising recommended candidate of offer of appointment and the process you would
incorporate to:
LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

1.Agree with the selection, and appointment date

2.Provision of employment contract

oLetter advising unsuccessful applicants of outcome

oA program for orientation and induction of recruit, including appropriate notification to manager and
work team, and administrative arrangements

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Appendix A
Job Description & Selection Criteria Pro-forma
Part A Job Description
Organisation Name:
Job Title:
Job Summary: (What is the overall purpose of the job, why does it exist? This is a brief one or two
sentences description/overview of the job)
Reporting To:
Job Status: (Full time, part time, casual, contract)
Location:
Key Duties, Tasks, Responsibilities, and Activities: (What are the essential duties and
responsibilities of this job? Commence each duty with an action verb e.g. "Receives, directs and
relays telephone, e-mail and fax messages." (List duties from highest to lowest priority.)
1...............................................................................................................................................
2...............................................................................................................................................
3...............................................................................................................................................
4...............................................................................................................................................
5...............................................................................................................................................
6...............................................................................................................................................
7...............................................................................................................................................
8...............................................................................................................................................

Include any other duties as may be reasonably required from time to time by your employer.

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NB Some job description pro-forma may also refer to specific performance indicators,
outcomes or results required from the position.Part

B - Person Specification or

Selection Criteria
Performance skills and knowledge: (What general performance skills, abilities and knowledge are
required to successfully perform this job? eg communication, organisation, problem solving)
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
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Technical skills: (What technical skills, abilities and knowledge are required to successfully

perform this job? e.g. word processing)

..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................

Experience: (What type and how much experience is required to successfully perform this job? Is

knowledge and experience of the real estate industry needed for the position?)
..............................................................................................................................................
..............................................................................................................................................
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..............................................................................................................................................

Qualifications: (Minimum formal qualifications required to successfully perform this job)

LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................

Personal attributes: (What personal qualities are required to successfully perform this job?)
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................

Special requirements: (Are there any special requirements necessary to successfully perform this
job eg drivers licence, ability to work irregular hours, ability to be away from home for extended
periods?)
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................

NB Classify the selection criteria into essential and desirable criteria and number each of
them
Remuneration: (What salary and benefits should the candidate be offered to make this position
financially attractive?)

..............................................................................................................................................

Approved by:

Effective Date:

Signature of incumbent:
oWell prepared job descriptions can help overcome:
oInequitable/inconsistent pay practices.
oComplaints from staff about not knowing what is expected of them.
LG: BSBHRM402A Recruit, Select & Induct Staff V3.3

oConflicts/misunderstandings over who is responsible for doing what.

oDuplication of effort.
oAppointment of non-qualified staff.
oIneffective/inadequate training.

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Appendix B

Relationship between interview questions and selection criteria

Question
No

Question wording

10

11

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Selection
Criterion
No

12

13

14

15

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