LRC Tech (M) Sdn Bhd

Minutes of 1st Time Management Review Year 2011 held at Conference Room, 15th April 2011, 10am.
Present

Alex Cheng

Loh CB

Sendra Nai

Eida

John Yeap

Din

Daren Loh
Absent

Faizal

In attendance of

Nil

Agenda

Presented by

Review outstanding and follow up action

Review on the each department Quality Policy & Objective

Loh CB
Loh CB

Internal Audit overall performance review.

Loh CB

To review Quality Objective of individual department. To quantify if the

objectives are met.
Future Audit Plan
Conclusion and wrap up.

No.
1.0

Subject
REVIEW OUTSTANDING AND FOLLOW UP ACTION

1.1

Since this is our first Management Review, thus there is

no outstanding and follow up action need to report.

4.0

QUALITY OBJECTIVE

HOD
Loh CB
Alex Cheng

Action

PIC

By

Info

Info

John Yeap

Info

John Yeap

end of the
year, 2011

Sales & Marketing

4.1

Customer Complaints received not more than 2 cases

per month
Achievement:
There are less than 2 cases per month, customer
complaint from November 2010 until now. (Refer to the
data analysis attached)
Action Plan:
To achieve the above objective, the following has been
followed:a) To attend the customer whenever they have any
concern on using our product
b) Follow up service from time to time being
c) Build up a good rapport with the customer
d) Update the customer on the latest product /
technology of our company.
e) Listen to the customer and try our best to solve
their question
f) Will keep on the good practice to gain the
confidence of the customer.

4.2

Meet monthly sales budget identify based on yearly

turnover
Achievement:
Sales budget did not meet.
2011 Sales Target: RM7.0 million
Sales Target set as at 15-4-2011: RM2,333.36K
Actual Sales as at 15-4-2011: RM499.82K
Different with the set budget: RM1,019.16K

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Action Plan:
The sale of the first quarter is slow due to the Chinese
New Year festival is fall at February. However, as there
is few big project which worth more than a million is
under the final negotiation status, its expect to smaller
the gap within the actual and the target by next 2-3
months. Its also predict that we might hit the target by
end of the year.
4.3

Response to customer enquiry within 48 hours from the

date of receipt of enquiries

Info

John Yeap

Ongoing

Info

Sendra / Eda

???

Info

Loh CB

Ongoing

Info

Daren

Ongoing

Achievement:
43 of customer have been selected for this survey. The
result:
i.
< 48 hours : 32 cases;
ii.
> 48 hours : 11 cases;
iii.
Success rate is 77%
Action Plan:
i.
Recording the reply duration time taken by
implementing the CRM system.
ii.
Giving the training to the related staff on
customer service.
iii.
Review the response time record with the
related staff and overcome the issue on
responding to the customer.
Administration
5.1

99% accuracy of actual stock count vs. inventory system

Achievement:
Action Plan:

5.2

Employee training at least 1 man-day per year per

employee
Mobile able
Achievement:
Its an ongoing planning. Has set up the Training Plan
(refer to the attachment document) for 1 whole year
which will cover all the departments in the company. Will
monitor and ensure all the individual staff / worker will
have at least 8 hour training throughout the year.
Action Plan:
Will make sure all the relevant department staff / worker
will follow the Training Plan as per scheduled. Will invite
the HOD or Outside Trainer to give the training on the
related topic.
Research & Development

6.1

Create at least 2 design concept per month

Achievement:
7 new design concepts have been created since
beginning of this year.
Action Plan:
Have been refer to the existing design concept and also
gather the idea from the customer to come out more
variety idea on the product design.

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6.2

Develop at least 1 new product per year

Info

Daren

Ongoing

Info

Din

???

Info

Din

???

Info

Din

???

Info

Faizal

???

Info

Faizal

???

Info

Loh CB

???

Achievement:
No new product item been developed as we are lack of
prototype or tools on doing the R & D due to limited of
fund and material sources.
Action Plan:
As the company now is try to apply the soft loan from the
government (PNS) and also the SME from the bankers,
hopefully by end of Jun will getting more fund which
could help in developing the R & D department.
Production
7.1

Product defects cause by production not more than 1%

per production batch
Achievement:
Action Plan:

7.2

Machine downtime cause by lack of maintenance not

more than 5 cases per year
Achievement:
Action Plan:

7.3

Productivity output rate of qualified product to be

achieved as per defined target 100%
Achievement:
Action Plan:
Design

8.1

Complete the design drawing within customer due date /

assigned due date
Achievement:
Action Plan:
Design drawings defects not more than 2 cases per
project

8.2
Achievement:
Action Plan:

9.1

NC Works and its corrective / preventive action

After 1st round audit to all 5 departments on 29-3-2011,
17 NCR has been issue to the relevant department for
their notice.
2nd round audit has been carried on 12-4-2011, 10 NCR
has been complied, and 7 NCR still open.
3rd found audit has been carried on 22-4-2011, result.
(Please refer to the detail of the finding on the

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attachment file)

10.1

Customers complaints & feedbacks survey

The survey has been implemented to determine
customers satisfaction with the services and products
from LRC Tech (M) Sdn Bhd and CSL Technologies (M)
Sdn Bhd.

Info

John Yeap

Info

Sendra

???

Info

Loh CB

Oct, 2011

Info

Loh CB

Ongoing

The survey questionnaires have conducted in Jan 2011

by faxing and sending the designed survey form to
targeted customers.
10.2

10.3

10.4

10.5

10.6

25 of the top customers have been picked for this survey

as well as had been reviewed and approved by director.
The questionnaire consisted of 24 questions concerning
the rate the services, service quality, product, rate LRC
product, product quality, reason to buy, the way to know
LRC and age group.
At the end of the interview, respondents were asked for
any additional comments about LRC product, the
chances of repeated sales and the chances of
introducing to friend.
Out of the 25 customers been survey, 23 of the customer
has completed the questionnaire, the response rate is
92%.
Overall, the survey results found that the majority of
customers had a positive opinion of LRC product and
services. (Please refer to attachment document)
Review on the performance of the Suppliers.

10.7

11.1

12.1

12.2

Review on the resource planning (Manpower &

Equipment / Machinery)
Currently we have 13 office staff and 26 foreign workers.
We are still looking for another 2 new staff to fulfill the
Product Consultant and Designer position. At the
same time, we expected to source in 38 new foreign
workers by October, 2011. (Please refer to the
attachment document for detail)
The new equipment / machinery that we are plan for
sourcing including:
i.
Water filter / treatment system (for
production use)
ii.
C & C Machine
iii.
Mixer
iv.
CRM & OBM System
v.
Air Conditional
vi.
Color Photocopy Machine
vii.
Air / Dust Cleaner
viii.
LED Light
ix.
Solar Power System
Basically will focus more on the integrity of the quality
management system is maintained when there is any
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new or changes to the quality management system are

planned and implemented. The changes are
communicated to all affected parties.

Info

Loh CB

Info

Alex

13.1

13.2

Ensure all the department is carry out their work with

according to the proper procedure in order to meet the
ISO 9001: 2008 requirement as well as the quality
objective.

13.3

Continuously improvement on the documentation control

system; especially the interacting of form using within
each department for any given task / customer order.

13.4

Ensure all the workers understand their job which they

are able to apply their knowledge to explain /
demonstrate their job flow.

13.5

GO GREEN & CLEAN especially on our Production

Department - Tidiness / Systematic / Well Organize /
Hygiene (Less Dust)

14.1

Conclusion and wrap up

For the time being, we need to complete as well as have
to comply whatever is outstanding either for the job on
pending or NCR yet complied. This is the long term
battle and hope we could achieve our target within next 2
years.

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