Applying Total Quality Management Concepts To Land Administration: A Systematic Approach

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Applying Total Quality Management Concepts to
Land Administration

Zahir Ali

Dedicated to my wife Safia Zahir

Preface
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Acknowledgements
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Contents
Preface .................................................................................................... 3
Acknowledgements ............................................................................... 5
Contents ................................................................................................. 6
List of Tables.......................................................................................... 9
List of Figures ...................................................................................... 10
Terminologies and Definitions ........................................................... 11
List of Abbreviations ........................................................................... 23
1. Land Administration System and Quality Concepts ..................25
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2. Case Study Methodology and Cadastral Research .................... 55
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3. Exploratory Case Study in Pakistan ........................................... 75
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4. Explanatory Case Study in Pakistan ......................................... 103
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5. Discussing the Quality Assessment Framework ..................... 139
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6. Quality Improvement Guidelines ............................................... 155
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7. Conclusions and Recommendations......................................... 171
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References ......................................................................................... 177
Appendices ........................................................................................ 194

List of Tables
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Conclusions and Recommendations

Chapter 7: Conclusions and Recommendations
7.1
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$O2PDUL0The Role of Reliable Land Valuations in
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,QWHJUDWLQJ*HQHUDWLRQV6WRFNKROP6ZHGHQ
$OHNVLF,/HPPHQ&+-DQG'DEDVV6
Technological aspects of land administration systems in the
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$OL=DQG$KPHG6Extracting parcel boundaries from
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SUHVHQWHGDWWKH5HFHQW$GYDQFHVLQ6SDFH7HFKQRORJLHV
5$67WK,QWHUQDWLRQDO&RQIHUHQFHRQ,VWDQEXO
7XUNH\
$OL=DQG1DVLU$DLand Administration System in
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3DSHUSUHVHQWHGDWWKH),*&RQJUHVV)DFLQJWKH
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*HRVSDWLDO0DJD]LQH, ,SS

$OL=DQG6KDNLU0Implementing GIS-based Cadastral

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6HWWOHPHQWVDQG6SDWLDO3ODQQLQJSS
$OL=7XODGKDU$DQG=HYHQEHUJHQ-An integrated
approach for updating cadastral maps in Pakistan using
satellite remote sensing data",QWHUQDWLRQDO-RXUQDORI
$SSOLHG(DUWK2EVHUYDWLRQDQG*HRLQIRUPDWLRQ
$XJXVWSS
$OL=7XODGKDU$0DQG=HYHQEHUJHQ-$
Developing a Framework for Improving the Quality of a
Deteriorated Land Administration System Based on an
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$OL==HYHQEHUJHQ-DQG7XODGKDU$Quality
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$X]LQV$Institutional Arrangements: A Gate Towards
Sustainable Land Use"1RUGLF-RXUQDORI6XUYH\LQJDQG
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$YLVRQ'-RQHV-3RZHOO3DQG:LOVRQ'Using
and validating the strategic alignment model"7KH-RXUQDO
RI6WUDWHJLF,QIRUPDWLRQ6\VWHPVSS
%DUU\0Evaluating cadastral systems in periods of
uncertainty : a study of Cape Town's Xhosa - speaking
communities".8QLYHUVLW\RI1DWDO'XUEDQ
%HQQHWW55DMDELIDUG$:LOOLDPVRQ,DQG:DOODFH-
On the need for national land administration
infrastructures"/DQG8VH3ROLF\

%HQQHWW5:DOODFH-DQG:LOOLDPVRQ,Organising

land information for sustainable land administration"/DQG
8VH3ROLF\
%HUJ%/Qualitative Research Methods for the Social
Sciences")RXUWK(GLWLRQHG%RVWRQ0DVV/RQGRQ$OO\Q
DQG%DFRQ
%LOLFK)DQG1HWR$$Total quality management:
quality macrofunction model for banks"7RWDO4XDOLW\
0DQDJHPHQWSS
%LWWQHU6:ROII$9DQG)UDQN$8The Structure of
Reality in a Cadaster"3DSHUSUHVHQWHGDWWKHUG
,QWHUQDWLRQDO:LWWJHQVWHLQ6\PSRVLXP5DWLRQDOLW\DQG
,UUDWLRQDOLW\.LUFKEHUJDP:HFKVHO$XVWULD
%RJDHUWV7DQG=HYHQEHUJHQ-$Cadastral systems -alternatives"&RPSXWHUV(QYLURQPHQWDQG8UEDQ6\VWHPV
SS
%RQRPD79Case Research in Marketing:
Opportunities, Problems, and a Process"-RXUQDORI
0DUNHWLQJ5HVHDUFKSS
%XUQV7DQG'DOU\PSOH.Land Administration Core
Comparisons"3DSHUSUHVHQWHGDWWKH),*:RUNLQJ:HHN
6WUDWHJLF,QWHJUDWLRQRI6XUYH\LQJ6HUYLFHV+RQJ
.RQJ6$5&KLQD
%XUQV7*UDQW&1HWWOH.%ULWV$0DQG'DOU\PSOH.
Land Administration Reform: Indicators of Success
and Future Challenges":ROORQJRQJ$XVWUDOLD/DQG(TXLW\
,QWHUQDWLRQDO3W\/WG
%XUQV7*UDQW&1HWWOH.%ULWV$DQG'DOU\PSOH.
Land Administration Reform: Indicators of Success and
Future Challenges"Agriculture and Rural Development

Discussion Paper 37:ROORQJRQJ$XVWUDOLD/DQG(TXLW\

,QWHUQDWLRQDO3W\/WG
dDJGDV9DQG6WXENMU(Doctoral research on
cadastral development"/DQG8VH3ROLF\SS

&DVWDQ\HU-DQG&DQHW,El Catastro in Europa"
0DGULG0LQLVWHULRGH(FRQRPLD\+DFLHQGD
&KDQGUXSDWOD75Quality and Reliability in
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&KDXGKDU\.$Land Records Manual: incorporated
upto date amendments, case-laws and latest notification"
3DNLVWDQ3XEOLVKLQJ+RXVH
&KLJLLQJH)The Balance Between Data Quality and
User's Information Needs - Thinking Strategically for
Rational Decision-Making"3DSHUSUHVHQWHGDWWKHWK),*
5HJLRQDO&RQIHUHQFHRQ3URPRWLQJ/DQG$GPLQLVWUDWLRQDQG
*RRG*RYHUQDQFH$FFUD*KDQD
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'Towards a framework for measuring end to end
performance of land administration business processes - A
case study"&RPSXWHUV(QYLURQPHQWDQG8UEDQ6\VWHPV
SS
&ROHPDQ3DQG3DSS5Strategic Alignment: Analysis
of Perspectives".3DSHUSUHVHQWHGDWWKH1LQWK$QQXDO
&RQIHUHQFHRIWKH6RXWKHUQ$VVRFLDWLRQIRU,QIRUPDWLRQ
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'DOH3)DQG%DOGZLQ5Lessons Learnt from the
Emerging Land Markets in Central and Eastern Europe"
Working Paper under the Action for Co-operation in the field
of Economics (ACE)(8SURJUDPPH
'DOH3)DQG0F/DXJKOLQ-Land Administration"
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'DOH3)DQG0F/DXJKOLQ-'Land information
management : an introduction with special reference to
cadastral problems in third world countries"2[IRUG
&ODUHQGRQ3UHVV
'DV0XOP$Quality Concepts"
'HNNHU+$/In pursuit of land tenure security"
$PVWHUGDP7KH1HWKHUODQGV$PVWHUGDP8QLYHUVLW\3UHVV
'RXLH-0DQG*RUULH0Punjab Land Administration &
Management Manual: Based on McC. Douie's & M. Gorrie's
Punjab Land Administration Manual & Land Management in
the Punjab Foothills"&LYLO &ULPLQDO/DZ3XE
'7,Total Quality Management: a practical approach"
/RQGRQ'HSDUWPHQWRI7UDGHDQG,QGXVWU\
(QHPDUN6Building Land Information Policies"3DSHU
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(QHPDUN6The Emerging Land Management Paradigm

- A Major Challenge for to Global Surveying Community"
5,&6/RQGRQ'HFHPEHU
(QHPDUN6DManaging Rights, Restrictions and
Responsibilities in Land"3DSHUSUHVHQWHGDWWKH*6',
:RUOG&RQIHUHQFH5RWWHUGDP7KH1HWKHUODQGV
(QHPDUN6ESustainable Land Administration
Infrastructures to support Natural Disaster Prevention and
Management"3DSHUSUHVHQWHGDWWKH1LQWK8QLWHG1DWLRQV
5HJLRQDO&DUWRJUDSKLF&RQIHUHQFHIRUWKH$PHULFDV1HZ
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Land Administration - A Conceptual Approach"6XUYH\
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policies and institutions in developing countries"
:DVKLQJWRQ'&7KH:RUOG%DQN
)HDJLQ-2UXP$DQG6MREHUJ*A case for case
study"8QLYHUVLW\RI1RUWK&DUROLQD3UHVV&KDSHO+LOO1&
)HGHU*DQG)HHQ\'Land tenure and property rights
: theory and implications for development policy":RUOG
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Metadata":DVKLQJWRQ'&)HGHUDO*HRJUDSKLF'DWD
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)RXULH&DQGYDQ*\VHQ+Constructing cadastral
reform theory in South Africa"*HRPDWLFDSS

*DXKDU6"Mapping Pakistan - Taking a Leaf Out of Sher
Shah's Book"%OXH&KLS,
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data infrastructure development".3DSHUSUHVHQWHGDWWKH,Q
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*RYWRI.3.5HYHQX (VWDWH'HSDUWPHQW5HWULHYHG
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e-Land Administration".3K'7KHVLV7KH8QLYHUVLW\RI
0HOERXUQH9LFWRULD$XVWUDOLD
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for Evaluating Computer Information Systems"Evaluating
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0LOHV0DQG+XEHUPDQ0Qualitative data analysis: A
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administration projects in developing countries"/DQG8VH
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Rights to Land and Property in Pakistan".DUDFKL6KLUNDW
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Appendices

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Appendix 2: Questionnaires for Exploratory Case Study
Appendix 2: Questionnaires for Exploratory Case

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Appendix 4: Questionnaires for Explanatory Case

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Applying Total Quality Management Concepts To Land Administration: A Systematic Approach

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Chapter 1: Land Administration System and Quality Concepts

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Chapter 1: Land Administration System and Quality Concepts

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1.5 Land Administration Systems Aspects

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Chapter 1: Land Administration System and Quality Concepts

Chapter 1: Land Administration System and Quality Concepts

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Chapter 1: Land Administration System and Quality Concepts

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