ADTA Hotel CCTV System - Coverage Technical Requirements-1.5

Enhancing and Integrating
Hotel CCTV Systems
Coverage and Technical Requirements
Publication no. 013-0038

Version 1. 5
Mar 1o
This document contains proprietary information. The document is submitted to the recipient for
his/her use only. By receiving this document the recipient undertakes not to duplicate the
document or to disclose in part of, or the whole of, any of the information contained herein to any
third party without prior written permission.
Record of Changes
Ver. #
Description
Author
Date
1.4
Updated - 2.2 coverage area
Nada
May 13, 2009
[Hotel CCTV System Enhancement]
Table of Contents
1.
Introduction and Overview ........................................................................................................1

1.1.
General ...............................................................................................................................1
1.2.
Scope ..................................................................................................................................1
1.3.
Assumptions and Guidelines ................................................................................................1
1.4.
Confidentiality ......................................................................................................................2
1.5.
Point of Contact ...................................................................................................................2
2.
Operational Concept and Cameras coverage ............................................................................3

2.1.
Operational Concepts ..........................................................................................................3
2.2.
Coverage Areas...................................................................................................................3
3.
General and Technical Requirements .......................................................................................5

3.1.
Video Quality and Standards................................................................................................5
3.1.1.
Video Quality ...............................................................................................................5
3.1.2.
Video Recording ..........................................................................................................5
3.1.3.
Video Encryption ..........................................................................................................5
3.2.
System Cabinet Enhancing Current Analog/Hybrid Systems .............................................5
3.2.1.
System Enhancing .......................................................................................................5
3.2.2.
Integration of Analog and Hybrid CCTV ........................................................................6
3.3.
System Cabinet Enhancing Current Digital Systems..........................................................9
3.3.1.
Types of Digital CCTV Systems ...................................................................................9
3.3.2.
Digital CCTV Systems that Comply with Requirements.................................................9
3.3.3.
Digital CCTV Systems that Use Non-Compatible Standard Encoding and Streaming..10
3.3.4.
Digital CCTV Systems that Use Encryption ................................................................ 12
3.4.
Video Recording ................................................................................................................ 13
3.5.
Monitoring ......................................................................................................................... 13
3.6.
Availability ......................................................................................................................... 13
4.
Design, Approval and Integration Processes ...........................................................................14

4.1.
Current Hotel CCTV System .............................................................................................. 14
4.2.
Enhancement Design and Implementation - Work Plan ...................................................... 14
4.3.
M.O.I Approval................................................................................................................... 14
5.
Operation and Maintenance ....................................................................................................15

5.1.
Operation Requirements ....................................................................................................15
5.2.
Maintenance Requirements ............................................................................................... 15
6.
Appendix A: Questionnaire .....................................................................................................16

6.1.
Scope ................................................................................................................................ 16
6.2.
Hotel General Information ..................................................................................................16
6.3.
Current CCTV System Description ..................................................................................... 16
Pub. No. 013-0038
Confidential
Page i
6.4.
Current CCTV Channels ....................................................................................................17
6.5.
Enhanced CCTV System Description ................................................................................. 18
6.5.1.
Enhanced CCTV System - System Information .......................................................... 18
6.5.2.
Enhanced CCTV System - Vendor Information ...........................................................18
6.6.
Enhanced CCTV Channels (All) ......................................................................................... 19
6.7.
Enhanced Project Work Plan ............................................................................................. 19
Pub. No. 013-0038
Confidential
Page ii
List of Figures
Figure 1:
Integrating current analog CCTV system......................................................................7
Figure 2:
Integrating current Hybrid CCTV system ..........................................................................8
Figure 3.
Integrating current Digital CCTV system that meets Video format requirements............. 10
Figure 4.
Integration of Digital CCTV system using a Transcoder .................................................. 11
Figure 5.
Integration of digital system that uses a non-standard encoding or encrypted

video streams ................................................................................................................ 12
Pub. No. 013-0038
Confidential
Page iii
1.
Introduction and Overview
1.1.
General
In order to increase the security and safety of UAE, the Ministry of Interior (M.O.I.)
has decided to request all Hotels in Abu Dhabi to enhance their CCTV systems in
order to meet the hereby described operational and technical requirements and to
integrate them with the M.O.I. systems.
1.2.
Scope
The purpose of this document is to define the requirements from Abu Dhabi Hotels
to enhance their CCTV systems, so they will be able to integrate them with M.O.I
systems.
This document provides the following information:
Operational Concepts and Hotels Cameras Coverage
General and Technical Requirements
Design, Approval and Integration Processes
Operation and Maintenance.
1.3.
Assumptions and Guidelines

This document is based on the following operational assumptions:
The Hotel CCTV integration to M.O.I systems will enable the M.O.I to view live
video streams from all Hotels cameras. It may also enable the M.O.I to record and
analyze these video streams as captured by the cameras. Although the
configuration, operation and maintenance of the new CCTV system will be under the
Hotel responsibility, the enhanced system configuration will send administrative
and maintenance alerts to the M.O.I system. Consequently, the M.O.I will be able to
remotely view and change all the system parameters.
Most of the Hotels in AD currently use one of the following CCTV system types:
Analog CCTV System
Digital CCTV System
Hybrid CCTV System (Mix of Analog & Digital CCTV equipment)
Under the current request, AD Hotels will have to enhance their CCTV cameras and
to design the upgrade of their CCTV system so it will meet the technical
requirements. The AD Hotels will have to obtain the design approval by M.O.I, the
AD Hotels will then be required to purchase the necessary equipment and software,
and implement and test their CCTV system enhancements, as well as integrate it
with the relevant M.O.I systems.
Pub. No. 013-0038
Confidential
Page 1
1.4.
Hotels security staff and other personnel will continue to use their CCTV systems
just as before the integration. The integration will not replace or interfere with any
of the Hotel daily activities.
Confidentiality
Hotels are kindly requested hereby, to keep this process and its related information
restricted, and not to use, in any case or mean, the information/designs/plans to
any other purpose rather than the enhancement of their CCTV systems and to meet
the M.O.I requirements.
1.5.
Point of Contact
During the design and implementation process the M.O.I, through there appointed
consultants, will answer Hotels questions and will review and approve the Hotels
designs. Hotels can send enquiries related to their CCTV System integration with
the M.O.I system to the following mail: HI@a-i-systems.com.
Pub. No. 013-0038
Confidential
Page 2
2.
Operational Concept and Cameras coverage
2.1.
Operational Concepts
The Hotel CCTV system is usually used to monitor daily Hotel activities and to
assist the Hotel security personnel in their daily work.
Most of the current Hotel CCTV systems include Video cameras that stream the
video to a system installed at the Hotel back offices. The system then records the
video streams. In parallel the Hotel security personnel can view the live or recorded
video on special or standard PC monitors.
Some hotels CCTV systems include Video Motion Detection (VMD) features,
tampering alerts and even some integration with Access Control systems.
The new enhanced Hotel CCTV system and its integration will increase the number
of Video cameras, expand the coverage areas and serve as a Force Multiplier. In
addition to the Hotel security staff, the M.O.I Operators will be able to monitor
suspect activities, to correlate the Video streams with other information and to
analyze the video using advanced technologies. All these activities are aimed to
increase the security and safety in the UAE.
In case an analysis of recorded video streams is needed, the M.O.I will be able to
trace and analyze it in a more efficient manner.
2.2.
Coverage Areas
The M.O.I is requesting Abu Dhabi Hotels to have good video coverage (i.e. to have
video cameras that will enable live video display and video streams recording) of the
following areas:
All entrances and exits - indoor and outdoor (including the roof)
Front desk
Full coverage including the Lobby and Hotel services area such as:
o
Kitchen/Laundry/Housekeeping/etc
Public areas such as:

o
Full coverage of Hotel indoor/outdoor parking areas
Entrances to Hotel Entertainment areas, such as: SPA/Gym/Swimming

pool/ etc.
Entrances to Conference center/Meeting rooms
Entrance to hotel business center
Entrance to hotel Restaurants/Dining rooms/Bars/ etc.
Full coverage of all floors corridors
Full coverage of Inside Hotel elevators
Pub. No. 013-0038
Confidential
Page 3
Full coverage of Coffee shops/ Phone booth area
Pub. No. 013-0038
Confidential
Page 4
3.
General and Technical Requirements
3.1.
Video Quality and Standards
3.1.1.
Video Quality
All cameras should provide at least 1CIF video quality of half real time 12 frames per
second.
Lobby and front desk cameras should provide 4CIF video quality of real time 25
frames per sec (PAL mode).
The enhanced Hotel CCTV system should enable the transformation of all Video
streams to H264 format, so the M.O.I Operators will be able to view H264 Video
clips.
3.1.2.
Video Recording
All the recorded video clips from all Hotels cameras will be stored in one of the
standard formats, for a minimum time of 180 days. It is required that the recorded
Video clips will be available for display by M.O.I personnel using standard
MS-Windows viewer.
3.1.3.
Video Encryption
It is required that all video streams transported on the Wide Area Network (WAN)
will be 256 AES Encrypted.
3.2.
System Cabinet Enhancing Current Analog/Hybrid

Systems
3.2.1.
System Enhancing
In addition to the current Hotel CCTV system equipment, the enhanced system will
require the addition of a cabinet that, on top of the current Analog or Hybrid
systems, will include:
Encoders (this equipment is intended for Analog and Hybrid systems only),
Network Switch
The network switch will have ports per number of digital feeds, will support 100
Mbps/1Gbps communication and is required to support 802.1 x standards.
Firewall
The firewall shall have the capacity to support layer 3-4 secure rule base
enforcement; it also shall support IPS (intrusion prevention) abilities and
Pub. No. 013-0038
Confidential
Page 5
gateway level anti vandal abilities, and with a support of state full inspection
features.
The installed firewall will act as the system encryption termination point since it
shall support AES-256 IPSEC encryption
The system cabinet will be installed in a secured indoor area and will be locked at all
time with a key kept by the Hotel head of Security. The cabinet should be kept in a
temperature of 18-24 Celsius.
The Firewall installed in the system cabinet will be connected to the public network,
using a separate special 1Gbps communication line (throughout SFP fiber port).
The system cabinet will be connected to the Hotel Electricity cabinets, using a 40
Amps socket in Hotel Electricity cabinet. This Hotel Electricity Cabinet is also
required to be locked and secured.
The M.O.I may request the Hotel to increase the bandwidth of the communication
line and communication equipment in order to support the increasing number of
concurrent viewed and recorded channels.
3.2.2.
Integration of Analog and Hybrid CCTV

The following diagrams show the integration of the current analog CCTV, as well as
the integration of the current hybrid CCTV system.
A Glossary of terms and equipment in the diagrams is provided below.
Analog Video Cameras Usually these cameras are connected to the system
using analog cable (in most cases a coax cable) to transmit the video to a local DVR
(in analog systems) or to the encoder (in hybrid systems).
Video Data Extraction In order to use the analog video, we recommend

connecting a splitter to the output cable of the analog cameras.
Encoder The encoder is located in the cabinet and receives the analog video
(from the split analog cable). It converts it to Digital format, encodes it into H264,
and streams it out to the switch.
Switch
Aggregates the streams that come from the different sensors to the
system Firewall.
Firewall Protects the Hotel system from unauthorized use and blocks improper
video streams to be submitted to the public network; encrypts the video stream
generated by the encoder, and transfers it to the MPLS (MAN) Network.
Pub. No. 013-0038
Confidential
Page 6
Figure 1:
Pub. No. 013-0038
Integrating current analog CCTV system
Confidential
Page 7
Figure 2:
Pub. No. 013-0038
Integrating current Hybrid CCTV system
Confidential
Page 8
3.3.
System Cabinet Enhancing Current Digital Systems
3.3.1.
Types of Digital CCTV Systems

To enhance the current Hotel CCTV systems in order to meet M.O.I requirements,
we identify first three types of Digital CCTV Systems:
1. Current Hotel CCTV systems that currently comply with M.O.I requirements
(Video streams in H264 format).
2. Current Hotel CCTV system that currently streams Video in a standard format,
but is NOT compatible with M.O.I requirement.
3. Current Hotel CCTV system that currently streams Video encoded or streamed
in proprietary or encrypted formats.
For each current system type, the enhanced system cabinet will include slightly
different equipment.
3.3.2.
Digital CCTV Systems that Comply with Requirements

In systems that currently comply with the requirements, the new system cabinet will
just include the Communication Switch and the Firewall, as shown in the following
figure.
A Glossary of terms and equipment in the diagram is provided below.
Video data extraction The digital video is extracted from the system by using
one of the following methods:
t
Listening to multicast streams (where all the system cameras stream their
video using multicast)
Using the camera dual stream capabilities (if available) to transfer one
stream to the CCTV system and one to the encoder.
Use the CCTV NVR machine to re-cast all the camera streams to the encoder.
Digital Cameras Digital cameras that use standard encoding and streaming
method; these cameras stream the video over the Ethernet to the system Network
Video Recorder (NVR).
Switch
system Firewall.
video streams to be submitted to the public network; Encrypts the video stream
Pub. No. 013-0038
Confidential
Page 9
Figure 3:
3.3.3.
Integrating current Digital CCTV system that meets

Video format requirements
Digital CCTV Systems that Use Non-Compatible Standard

Encoding and Streaming
In systems that use standard encoding and streaming that are not compatible with
M.O.I requirements (for example: encoding is Microsoft WM, H263 or MPEG2), we
recommend to redirect the video streams to a transcoder that can re-encode the
video to the M.O.I required format, as shown in the following figure:
A Glossary of terms and equipment in the diagram is provided below.
Transcoder Decodes the system streams and re-encodes them into M.O.I
compatible stream format.
Switch
system Firewall.
video streams to be submitted to the public network; encrypts the video stream
Pub. No. 013-0038
Confidential
Page 10
Figure 4:
Pub. No. 013-0038
Integration of Digital CCTV system using a Transcoder
Confidential
Page 11
3.3.4.
Digital CCTV Systems that Use Encryption

For digital CCTV systems that currently use some sort of encryption and/or
proprietary encoding of the video streams, we recommend to use the CCTV vendors
decoder hardware in order to decode the data, and to use the encoder to encode it to
the required format, as shown in the following figure:
Figure 5:
Pub. No. 013-0038
Integration of digital system that uses a non-standard encoding or

encrypted video streams
Confidential
Page 12
3.4.
Video Recording
Hotels are required to record on their DVRs/NVRs all the hotel channels and to
retain these recordings for one month.
If required by M.O.I, Hotels should enable the M.O.I to immediately view this
recorded video using the hotel local CCTV system.
3.5.
Monitoring
The enhanced Hotel CCTV system is required to keep a detailed log file and to send
alerts in the following events:
Whenever the system cabinet is opened (by means of a system cabinet tampering
switch- an HW switch that indicate whenever the cabinet is Opened or Closed)
Loss of system communication
Loss of camera signal
System power down

The system logs should be available for M.O.I inspection for 90 days.
3.6.
Availability
Hotel CCTV system and its integration to M.O.I systems should be available 24/7.
In any case of problem, it should be fixed within one (1) hour during day time, and
three (3) hours during evenings and weekends.
In case of a major system malfunction or in case that the hotel is unable to operate
the system for a period longer than the above mentioned time, the hotels security
manager is required to report this, on writing, to M.O.I.
The enhanced Hotel CCTV system is required to be connected to a UPS system that
will support the work of the Hotel CCTV system, in case of power failures, for a
minimum of 30 minutes. The installed UPS shall support a reporting mechanism
that will report on every power failure and UPS activities.
Pub. No. 013-0038
Confidential
Page 13
4.
Design, Approval and Integration Processes
4.1.
Current Hotel CCTV System

Within 15 days of receiving this document, Hotels are kindly requested to complete
and submit to the M.O.I a full detailed description of their existing system.
This description will include:
1. Hotel name and address,
2. Hotel security manager and his contact information,
3. Hotel point of contact (POC) for enhancing and integrating the Hotel CCTV
system to the M.O.I system,
4. Type and description of the hotel existing system in terms of hardware and
software configuration,
5. Vendor of the existing Hotel CCTV system and its contact information and
6. Full detailed list of current hotel cameras, their type and installed location.
Hotels are kindly been asked to describe their current CCTV system in the attached
spreadsheet- Appendix A.
4.2.
Enhancement Design and Implementation - Work Plan

Within 30 days of receiving this document, hotels are kindly requested to submit
their design and work plans for enhancing their existing CCTV system to meet
integration requirements. The design and work plans will include a detailed list of
the new cameras to be installed to meet coverage requirements as well as a
description of the type, model and Vendors that they choose for the new equipment
and/or software (i.e. cameras, encoders, communication switch, firewall, cabinet,
etc).
The hotel is also required to describe its work plan to implement the enhancement
of its CCTV system, by listing the major milestones and their due dates.
The design of the enhanced system and the implementation work plans will be
described by the hotel, in special tabs of the attached spreadsheet.
4.3.
M.O.I Approval
After receiving the hotel design and implementation plans by mail, the M.O.I or its
representatives, will approve the design and the implementation work plans (or will
require more clarifications from the Hotel).
Pub. No. 013-0038
Confidential
Page 14
5.
Operation and Maintenance
5.1.
Operation Requirements
The Operation and Maintenance of the enhanced Hotel CCTV system, is the sole
responsibility of the respective Hotel.
Hotels are required to allocate sufficient security personnel to operate the enhanced
CCTV system in a 24/7 mode.
5.2.
Maintenance Requirements
Hotels are required to have valid Support and Maintenance agreements with their
Hardware and Software Vendors so they will be able to meet system availability
requirement, at all times.
The M.O.I may run random checks, on the Hotel enhanced CCTV system, in order
to verify its Operation and its availability.
Pub. No. 013-0038
Confidential
Page 15
6.
Appendix A: Questionnaire
6.1.
Scope
This section provides a questionnaire for the Hotel Management staff concerning
information on the current and enhanced CCTV system.
This questionnaire will serve as a guideline for the preparation of the
implementation plan to upgrade the current system as accurately as possible.
6.2.
Hotel General Information

Required Information
Hotel Reply
Hotel name:
Hotel Address:
Hotel Phone Number:
Hotel Manager
Hotel Head of Security Name:
Hotel Head of Security Phone#:
Hotel Head of Security Cell#:
Hotel Head of Security email id:
Hotel CCTV System Enhancements PM Name
Hotel CCTV System Enhancements PM Phone#:
Hotel CCTV System Enhancements PM Cell#:
Hotel CCTV System Enhancements PM email id:
6.3.
Current CCTV System Description

Current CCTV System Name:
Current CCTV System Manufacturer:
Current CCTV System Abu-Dhabi Representative:
Current CCTV System Vendor Name:
Current CCTV System Vendor Address:
Current CCTV System Vendor Phone#:
Current CCTV System Vendor POC Name:
Current CCTV System Vendor POC Cell#:
Current CCTV System Vendor POC email id:
Current CCTV System Type
Pub. No. 013-0038
Confidential
Hotel Reply
Page 16
(Analog/Digital/Hybrid)
Current CCTV System Video Format
(Proprietary/MPEG2/H264/)
Does the current CCTV System use Video
Encoders/Transcoders and from which type and
model
Hotel Reply
Does the current CCTV System use network

Switch and from which type and model:
Does the current CCTV System use network
Firewall and from which type and model:
Is the current CCTV System supported by a
UPS/Power Generator? Please describe type and
capacity:
How many Operators' screens - and from which
type and model - are allocated for Security
personnel to view video in the current CCTV
System?
Describe other system components and
software features of the current hotel CCTV
System:
6.4.
Current CCTV Channels

Camera IP Address (Or
other unique ID)
Pub. No. 013-0038
Camera Type/Model/Vendor
Confidential
Bandwidth and Video

Quality
Page 17
6.5.
Enhanced CCTV System Description
6.5.1.
Enhanced CCTV System - System Information

Define Enhanced System Cabinet:
Define Enhanced System Encoders
(Type/Model/Vendor/Number of ports):
Hotel Reply
If using a transcoder - please define its

Type/Model/Vendor/Number of ports:
Define Enhanced System Switch
(Type/Model/Vendor/Number of ports):
Define Enhanced System Firewall
(Type/Model/Vendor/Capacity):
Define Enhanced System Network Communication
Line bandwidth:
Does enhanced system cabinet has a lock and a
key?
Does enhanced system cabinet include a
tampering switch and alert mechanism that alerts
each time the system cabinet is opened?
Is enhanced system supported with UPS/Power
Generator? (Also please describe its
Type/Model/Vendor/Capacity):
Describe other system components and software
features of the Enhanced hotel CCTV System:
6.5.2.
Enhanced CCTV System - Vendor Information

The name of the company (Vendor) that the hotel
has chosen to implement the enhancement of its
CCTV System:
Hotel Reply
Address and Phone# of the company (Vendor) that

the hotel chose to implement the enhancement of
its CCTV System:
The name of the company (Vendor) POC:
Cell Phone number of company (Vendor) POC:
Email & Id of company (Vendor) POC:
Pub. No. 013-0038
Confidential
Page 18
6.6.
Enhanced CCTV Channels (All)

Camera IP Address (Or
other unique ID)
6.7.
Camera
Type/Model/Vendor
Bandwidth and Video Quality
Enhanced Project Work Plan

Milestone
Current CCTV System Description
Choosing a Vendor to enhance the
current CCTV System
Design of the enhanced CCTV system
Design Approval
Hardware and Software procurement
Ordering a New Communication Line
Installation of new cameras at the hotel
Installation of new system cabinet and
its equipment
Enhanced CCTV Integration
Enhanced CCTV Post Installation Testing
Enhanced CCTV System - Integration
with M.O.I System and final tests
Pub. No. 013-0038
Due Date
Confidential
Status
Comments
Page 19

ADTA Hotel CCTV System - Coverage Technical Requirements-1.5

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

ADTA Hotel CCTV System - Coverage Technical Requirements-1.5

Uploaded by

Copyright:

Available Formats

Enhancing and Integrating

Hotel CCTV Systems

Coverage and Technical Requirements

Publication no. 013-0038

Updated - 2.2 coverage area

May 13, 2009

[Hotel CCTV System Enhancement]

Introduction and Overview ........................................................................................................1

Assumptions and Guidelines ................................................................................................1

Point of Contact ...................................................................................................................2

Operational Concept and Cameras coverage ............................................................................3

Operational Concepts ..........................................................................................................3

General and Technical Requirements .......................................................................................5

Video Quality and Standards................................................................................................5

Video Quality ...............................................................................................................5

Video Recording ..........................................................................................................5

Video Encryption ..........................................................................................................5

System Cabinet Enhancing Current Analog/Hybrid Systems .............................................5

System Enhancing .......................................................................................................5

Integration of Analog and Hybrid CCTV ........................................................................6

System Cabinet Enhancing Current Digital Systems..........................................................9

Types of Digital CCTV Systems ...................................................................................9

Digital CCTV Systems that Comply with Requirements.................................................9

Digital CCTV Systems that Use Encryption ................................................................ 12

Video Recording ................................................................................................................ 13

Design, Approval and Integration Processes ...........................................................................14

Current Hotel CCTV System .............................................................................................. 14

Enhancement Design and Implementation - Work Plan ...................................................... 14

Operation and Maintenance ....................................................................................................15

Operation Requirements ....................................................................................................15

Maintenance Requirements ............................................................................................... 15

Appendix A: Questionnaire .....................................................................................................16

Hotel General Information ..................................................................................................16

Current CCTV System Description ..................................................................................... 16

Pub. No. 013-0038

[Hotel CCTV System Enhancement]

Current CCTV Channels ....................................................................................................17

Enhanced CCTV System Description ................................................................................. 18

Enhanced CCTV System - System Information .......................................................... 18

Enhanced CCTV System - Vendor Information ...........................................................18

Enhanced CCTV Channels (All) ......................................................................................... 19

Enhanced Project Work Plan ............................................................................................. 19

Pub. No. 013-0038

[Hotel CCTV System Enhancement]

Integrating current analog CCTV system......................................................................7

Integrating current Hybrid CCTV system ..........................................................................8

Integration of Digital CCTV system using a Transcoder .................................................. 11

Integration of digital system that uses a non-standard encoding or encrypted

Pub. No. 013-0038

[Hotel CCTV System Enhancement]

Introduction and Overview

Operational Concepts and Hotels Cameras Coverage

General and Technical Requirements

Design, Approval and Integration Processes

Operation and Maintenance.

Assumptions and Guidelines

Analog CCTV System

Digital CCTV System

Hybrid CCTV System (Mix of Analog & Digital CCTV equipment)

Pub. No. 013-0038

[Hotel CCTV System Enhancement]

Pub. No. 013-0038

[Hotel CCTV System Enhancement]

Operational Concept and Cameras coverage