SAMMY LAM

22465 SW 61st Way Apt. D#141, Boca Raton, FL 33428 Cell: 561-290-3834 sammylam561@gmail.com

Professional Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently
builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Skills
Critical thinker
Adaptable learner
Personable

Social perceptiveness
Excellent multi-tasker
Customer-oriented

Work History
Sales Associate, 05/2014 to Current
Bed Bath and Beyond 1400 Glades Road Boca Raton, FL
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly
manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Identified potential shoplifters and alerted management.
Software Tester, 10/2013 to Current
Examsoft Inc. 6400 Congress Avenue Boca Raton, FL
Modified existing software to correct errors, upgrade interfaces and improve performance.
Prepared detailed reports concerning project specifications and activities.
Rapidly prototyped new capabilities to confirm feasibility.
Worked effectively with design teams to ensure software solutions elevated client side experience.
Consulted with engineering staff to evaluate interface between hardware and software.
Busser, 08/2011 to 04/2012
Saito's Japanese Steakhouse 8841 Glades Road Boca Raton, FL
Provided friendly and attentive service and exceptional hospitality.
Kept dining room and kitchen area clean by performing cleaning and laundry duties
Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff members.
Served ice water, coffee, rolls, and butter to patrons
Followed all safety and sanitation policies when handling food and beverage to uphold proper health
standards.

Education
Associate of Arts: Political Science, Current
Florida Atlantic University - 777 Glades Road Boca Raton, FL
Member of FAU University Honors Program
Continuing education in National Policy, International Policy, Government, and International Law.
Continuing education in Information Technology, European Languages, and Software Engineering.
High School Diploma: 2013
Olympic Heights Community High School - 20101 Lyons Road Boca Raton, FL
President of MPower Psychology Club
Active member of National Honors Society
Active member of Rho Kappa Honor Society
Active Model UN Delegate

Team member of Olympic Heights Basketball Team

AP Scholar with Honor
Principal's Award for Academic Excellence
Coursework in History, Government, Psychology, English Literature, and English Language