BARBARA J.

DESOER
CEO, Citibank, N.A.

Barbara Desoer is the CEO of Citibank, N.A., a role she assumed in April 2014.
She is also a member of its Board of Directors. Citibank, N.A. accounts for
approximately 70 percent of Citigroup's total assets. The Bank engages in banking
activities through approximately 1,000 U.S. branches in 13 states and the District of
Columbia. It is also the primary entity within which Citigroup engages in
international activities through branches and subsidiaries in over 100 countries and
territories outside the United States. Citibank, N.A.'s principal offerings include
mortgage lending, credit cards and retail banking products and services; corporate lending, commercial banking,
cash management, trade finance and e-commerce products and services; and private banking products and services.
Barbara
joined
Citibank,
N.A.
as
Chief
Operating
Officer
in
October
2013.
In her previous 35-year career at Bank of America, Barbara's most recent position was President, Bank of America
Home Loans, a $7 billion/5 million customer/50,000 associate business. In this capacity she reported to the CEO and
led the integration of Countrywide, the largest mortgage originator and servicer in the United States, from Legal Day
One of the transaction. She grew customer mortgage originations, divested multiple businesses, recruited new
leadership, built out capability to more effectively manage operational, credit, regulatory and reputational risk, and led
the
team
to
double
in
size
requiring
multiple
strategy
shifts.
In previous Bank of America roles, Barbara was Global Technology & Operations Executive, an international market
focused position reporting to the CEO, with teams in the U.K., Asia (Singapore, Hong Kong, India, China) and Latin
America Bank Boston. In this capacity she re-tooled capability to more effectively enable growth and innovation plans
through technology, drove quality through building offshore teams, invested in infrastructure upgrades and created
Six Sigma centralized capability. She also served as President, Consumer Products, reporting to the CEO, leading
checking and savings deposit accounts, credit and debit card, first mortgage and home equity, and insurance
products,
call
centers,
ATMs,
online
banking,
and
dealer
services.
Earlier career positions included Director of Marketing, where she executed the rebranding of all legacy businesses of
Bank of America and NationsBank post the 1998 merger; Banking Group President; California Retail and Small
Business
Banking
Executive;
District
Manager;
and
several
prior
management
positions.
Barbara has served in various non-profit board positions over the years. She is a member of the Advisory Board of
the
Haas
School
of
Business
at
University
of
California,
Berkeley.
She received her M.B.A. in finance from University of California, Berkeley Haas School of Business, and her B.A. in
mathematics from Mount Holyoke College.