Global Benchmarks MGD

MUPCS
100.000.110
BenchMark Title
Chairman of the
Board
Is
Yes
Primary Objective
Lead the Board of Directors to
ensure that the Board achieves its
mandate of setting the overall
direction of the organisation and
representing the interests of
shareholders.
100.000.112
Head of
Organisation Group (Tier 0)
Yes
Lead the parent corporation of

business groups; the
headquarters organisation that
owns a controlling stake in a
number of companies, which
conduct business separately; or a
family-owned company. The head
of this organisation reports to the
financial board at the ultimate top
of the structure or is the ultimate
top of the organisation.
100.010.110
Head of
Yes
Subsidiary/Division
(Tier 1)
Lead, direct, and control the

activities of a Subsidiary, Division,
or Global line of Business so that
it achieves it's short and long-term
financial and operating objectives
(for example increased
profitability, productivity, or market
share) as set by the overall
corporate business plan.
Accountabilities
Ensure that Directors receive accurate, timely,
and clear information. Represent the Board to
external parties, for example shareholders,
media representatives, or regulatory bodies.
Arrange for the performance of the Board, its
committees, and individual Directors to be
regularly evaluated. Facilitate constructive
relations between executive and non-executive
Lead the entire organisation according to the
long-term mission, vision, values, and
objectives defined by the financial board of
directors. Establish corporate objectives,
strategies, and plans; oversee, monitor, and
evaluate all business activities so that these
strategies and objectives are met. Lead, guide,
evaluate, and develop senior executives in
furthering organisational objectives. Select, or
approve the selection of, senior executives.
Establish, review, and adapt executive lines of
control and areas of responsibility so that the
organisations structure maximises
organisational performance. Pursue, negotiate,
and approve mergers, acquisitions,
divestitures, and other major change initiative
so that the organisation meets its overall
business objectives. Represent the
organisation at public occasions (for example,
Establish an overall strategy, and approve
policies and procedures for the
subsidiary/division, that contribute to the
overall corporate plan. Set, and monitor the
performance of the subsidiary/division/global
line of business against standards and targets
in areas such as manufacturing and
administration efficiency, cost control, sales
revenue, legal compliance, and human
resource management. Lead, guide, evaluate,
and develop a team of senior managers to
Reports To
n/a
Typical
Degree or
equivalent
Board of
Directors
Degree or
equivalent
MUPC level 11 Degree or

in a Tier 0
equivalent
organisation,
e.g., Chief
Executive
Officer or Head
of Organisation.
May also report
to the Board of
Directors of the
subsidiary.
100.010.120
Head of
Yes
Operations (COO)
100.020.110
Head of Territory Yes

Management (Tier
2)
Direct all aspects of the

organisation's day-to-day
operations to ensure that the
organisation functions efficiently
and in accordance with the longterm mission, vision, values, and
objectives defined by the Chief
Executive Officer and the Board of
Directors.
Contribute to the development of corporate

objectives, strategies and plans; oversee,
monitor, and evaluate the organisations
performance so that these strategies and
objectives are met.
Supervise the preparation of operating budgets
and proposals for capital expenditure and
investments in infrastructure, technology,
equipment, systems, or other assets and
resources; analyse and approve operational
investments that best meet the organisations
business needs within approval limits or make
recommendations to the top management
team.
Oversee the opening or closing of facilities and
the operational aspects of mergers and
acquisitions so that these activities are
completed on time and within budget and with
minimal disruption to the organisations day-today operations.
Lead, direct, and control the activities of
activities in a region, sub-region, territory management that operates in a region
or market zone on behalf of
(e.g., Europe, Asia), sub-region (e.g., Western
multiple global LOBs to achieve
Europe, Central America), or market zone so
it's short and long-term financial
that the LOBs achieve short and long-term
and operating objectives (e.g.,
financial and operating objectives (for example
increased profitability, productivity, increased profitability, productivity, or market
market share) as set by the
share) as set by the overall corporate business

in a Tier 0 or 1 equivalent
organisation,
e.g., Chief
Executive
Officer or Head
of Organisation

organisation,
e.g., Chief
Executive
Officer or Head
of Organisation
100.030.110
Managing
Director/General
Manager/Country
Manager (Tier 3)
Yes
110.100.130
Corporate
Secretary
Yes

activities of a single business unit
(SBU), profit centre or all the
operations of the organisation in
one country so that this part of the
organisation achieves its short
and long-term financial and
operating objectives as set by the
overall corporate business plan.
Establish and oversee budgets, plans, policies,

and programmes that will effectively implement
the business strategies and objectives set by
the Board, owner, or parent company.
Set, and monitor the performance of the SBU
against, standards and targets in areas such
as manufacturing and administration efficiency,
cost control, sales revenue, legal compliance,
and human resource management.
Monitor the SBUs competitive environment to
identify business threats and opportunities and
develop business plans to address them.
Liaise with other SBU and country heads
across the whole organisation to ensure that
the SBUs strategies and activities are
integrated with other parts of the business and
align with the overall corporate objectives.
Lead, direct, evaluate, and develop a team of
managers to ensure that the SBUs business
strategy is implemented effectively,
Maintain the organisations official Maintain and safeguard the organisations
and legal documents and records official and legal documents, records and
according to the principles of good reports, and affix the corporate seal as
required.
governance and to comply with
File statements, notices, and other information
relevant laws and regulations.
according to relevant laws and regulations.
As Secretary to the Board of Directors, prepare
Board meeting agendas, compile information
packages for Board members, and prepare the
official minutes of Board and Committee
meetings.
Contribute to a positive relationship between
the organisation and its shareholders by
organising and preparing documentation for
shareholder meetings and responding to
shareholder requests for information.

organisation,
e.g., Chief
Executive
Officer or Head
of Organisation
MUPC level 11, Degree or

e.g., Head of
equivalent
Organisation
110.200.130
Head of
Yes
Regulatory Affairs
Leads the Regulatory Affairs

function and is responsible for
corporate compliance in all
business transactions. Provides
medium-term strategic direction
for regulatory affairs. Develop,
communicate and implement the
strategic direction of the
operation.
110.200.220
Regulatory Affairs Yes

Manager
Plan, direct, and monitor

regulatory affairs activities so the
organisation has the permits,
licences, certificates,
authorisations, and other
approvals it needs to conduct its
current and future business
activities; and produce, sell, and
distribute its goods and services.
Oversee the most difficult,
complex, or large application
processes so the application is
likely to be successful.
Coordinate all presentations, inquiries and

responses involving federal and state
regulatory and legislative groups. Liaise with
government to ensure regulatory compliance.
Has ultimate accountability for the function and
provides the highest level of advice and
recommendations on company regulatory
compliance. Ensure the organisations
regulatory affairs activities are conducted
accurately, ethically, and according to relevant
regulations, laws, and standards. Establish
and maintain positive relationships with
government agencies and other regulatory
authorities; represent the organisation in
matters before regulatory, legislative, or
industry standards agencies so the
organisations interests are advanced. Testify,
lobby, negotiate, and assist in preparation and
presentation of issues before regulatory and
Liaise with managers to understand their
business goals (e.g., introduce a new product,
service, or process; enter a new market).
Develop plans, cost estimates, and schedules.
Acquire the necessary permits and approvals.
Monitor regulatory developments and advise
senior management on the potential impact of
regulations on the organisation. Establish and
maintain positive relationships with
government agencies and other regulatory
authorities. Represent the organisation in
matters before regulatory, legislative, or
industry standards agencies so the
organisations interests are advanced. Prepare
materials for legal counsel or external
consultants. Manage these relationships to
ensure the organisation's interests are
advanced. Lead, direct, evaluate, and develop
a team of professionals to ensure the
MUPC 11 or 12 Degree or
level, e.g., a
equivalent
Top Legal
Executive, Top
Executive, or
Second Highest
Executive.

e.g., Head of
equivalent
Regulatory
Affairs; MUPC
level 11, e.g.,
Head of
Organisation
110.200.350
Regulatory Affairs Yes

Professional Experienced
110.200.351
Registrar
110.208.220
Government
Yes
Relations Manager
Yes
Prepare applications for the

permits, licences, certificates,
approvals that the organisation
needs to conduct its business
These may include product
licences, manufacturing, import
and export permits. Prepare and
Prepare applications for the
permits, licences, certificates,
approvals that the organisation
needs to conduct its business
These may include product
licences, manufacturing, import
and export permits.
Protect and advance the
organisations business interests
in all matters involving politicians,
policy-makers, regulators, and
government departments and
agencies.
Document and maintain the product dossiers,

certification applications and filings required to
operate.
Communicate regularly with federal regulators
and ensure company policies strictly adhere to
statutory requirements.
Prepare management reports and rate filings
and make recommendations for new rate
schedules.
Assist the area in relation to processes of
Interpret regulations and criteria to identify
what information is needed, from which areas
of the organisation, in order to make a full and
accurate application that is likely to be
successful.
Liaise with functional or operational area
specialists (for example in finance, marketing,
and research) to collect and compile data,
reports, and other information necessary for
the application process.
Establish and maintain positive relationships at
all levels of government, public services, and
other authorities (for example federal, state,
provincial, city, or local) to facilitate
communication and help advance the
organisations business interests.
Represent the organisations position on
legislation and government policy to
government representatives, committees, and
other regulatory agencies so that the
organisations interests are advanced.
Monitor, analyse, and interpret developments
in politics and government policy and advise
senior management on how these trends may
impact the organisations business interests.
Manage the organisations most high level,
complex, controversial, or critical government
relationships.
government relations professionals to ensure
MUPC 22 level, Degree or

e.g., Regulatory equivalent
Manager

e.g., Regulatory equivalent
Affairs Manager

e.g., Head of
equivalent
Government
Relations;
MUPC level 11,
e.g., Head of
Organisation
110.208.350
Government
Relations
Yes
110.209.130
Head of Public
Relations
Yes
110.209.220
Public Relations
Manager
Yes
Analyse and evaluate the impact

of government policy and
regulation on the organisation's
activities and objectives.
Research, interpret, and analyse proposed

changes to regulations or government policy
and prepare reports on how these changes
may impact the organisation.
Prepare materials for meetings and other
events involving government representatives
so that the organisations representatives are
well-informed on current issues.
Respond accurately and promptly to enquiries
from government representatives about the
organisation and its activities without releasing
information that could compromise the
Heads the public relations
Design, develop, direct, and control
department. Directs and controls organisations public relations strategy to
the public relation activities in
enhance the organisation's reputation with the
order to enhance the
public, the media, employees, investors, and
organisation's reputation with the shareholders.
public, the media and the
Has ultimate accountability for the public
Implement the organisations
Implement public relations programmes that
public relations strategy to
protect and enhance the organisations
enhance the organisation's
reputation and are effective, economical, and
reputation with the public, the
appropriate for their intended audience.
media, employees, investors, and Review and approve speeches, articles, press
shareholders.
releases, public statements, and other
communications to ensure they are accurate
and consistent with the organisations overall
public relations strategy. Coach other
managers and executives to improve their
interactions with the public and media.
Respond to more complex or escalated
enquiries from the public or media to ensure all
communications are accurate and appropriate.
Liaise with managers to develop and
implement public relations programmes
appropriate for their business needs and
consistent with the organisation's overall public
relations strategy. Lead, direct, evaluate, and

e.g.,
equivalent
Government
Relations
Manager
MUPC 11 or 12
level, e.g., a
Top Legal
Executive, Top
Executive, or
Second Highest
MUPC level 13,
e.g., Head of
Public
Relations;
MUPC level 11,
e.g., Head of
Organisation
Degree or
equivalent
Degree or
equivalent
115.000.120
Head of Legal
Yes
115.100.340
Legal Counsel Senior
Yes
Lead, direct, and control legal

activities to protect the
organisations reputation and
business interests and ensure it
complies with all relevant laws
and regulations.
Advise management on all legal matters and

the potential impact of current and future laws
and regulations on the organisation. Evaluate
the organisations activities, policies, practices,
and transactions to ensure they comply with all
relevant laws and regulations. Contribute to
strategic planning and decision-making at the
top executive level to develop and implement a
legal strategy that aligns with the
organisation's vision and business objectives.
Oversee legal defence actions and represent
the organisation in matters before courts,
government agencies, or other authorities to
protect the organisations legal and business
interests. Prepare materials for external legal
counsel and manage these relationships to
ensure the organisation's interests are wellrepresented. Lead, direct, evaluate, and
develop professional legal staff to ensure the
Perform a variety of more complex Provide legal advice within area of expertise to
or specialised legal activities in
area managers to ensure their activities,
accordance with the established policies, business practices, and transactions
standards of the legal profession comply with all relevant laws and regulations.
to protect the organisations
Review legal analyses and technical reports.
reputation and business interests Make recommendations to senior
and help ensure it complies with management on how to respond to legal
all relevant laws and regulations. issues or proposed changes in laws and
regulations. Review and approve legal
contracts, letters of agreement, and other
documents related to a variety of trade,
commercial, financial, and operational matters
(e.g., loans, leases, purchase agreements,
acquisitions, divestitures, employment
contracts) to protect the organisation's legal
and business interests. Represent the
organisation in complex, controversial,
significant, or specialised legal proceedings
before courts, government agencies, or other
authorities so the organisation's interests are

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation

e.g., Legal
equivalent
Affairs Manager
or Managing
Attorney;
MUPC level 12,
e.g., Head of
Legal/General
Counsel
115.100.350
Legal Counsel Experienced
Yes
115.100.360
Legal Counsel Entry
Yes
Perform a variety of legal activities

in accordance with the established
standards of the legal profession
to protect the organisations
reputation and business interests
and help ensure it complies with
all relevant laws and regulations.
Provide legal advice within area of expertise to

functional or operational area managers to
ensure their activities, policies, business
practices, and transactions comply with all
relevant laws and regulations. Analyse and
interpret case law, court reports, and proposed
and existing laws and regulations to prepare
technical reports on how they impact the
organisations operations. Prepare legal
contracts, letters of agreement, and other
documents related to a variety of trade,
commercial, financial, and operational matters
(e.g., loans, leases, purchase agreements,
acquisitions, divestitures, employment
contracts) to protect the organisation's legal
and business interests. Review and approve
public statements from a legal standpoint to
identify, anticipate and mitigate legal risks.
Represent the organisation in legal
proceedings before courts, government
Under direct supervision, perform Follow the established procedures and assist
a variety of legal activities in
in a variety of assigned legal projects.
accordance with the established Advise the company in less complex legal
standards and provides advice to aspects for trade, commercial matters, foreign
the company in less complex legal investment, technology transfer, labour, and
aspects such as trade and
corporate issues.
commercial matters, foreign
Research, analyse and interpret case law,
investment, technology transfer, court reports, and proposed and existing laws
labour and corporate issues.
and regulations to prepare technical reports on
Prepares and/or reviews
how they impact the organisations operations.
contracts, letters of agreement,
Liaise with external functional or operational
and other documents to ensure
area specialists as required.

e.g., Legal
equivalent
Affairs Manager
or Managing
Attorney

e.g., Legal
equivalent
Affairs Manager
or Managing
Attorney
115.100.420
Legal Assistant
Yes
120.000.120
Head of Human
Resources
Yes
Follow the established procedures

and guidelines of the legal
profession to provide timely and
effective support to a legal team.
Draft and, where required, translate,

correspondence, legal contracts, letters of
agreement, and other legal documents.
Provide translation and interpreter services at
meetings, negotiations and other legal
proceedings.
Perform simple legal research to assist the
legal team to prepare accurate and timely
reports, legal advice, case files, and other legal
documents.
Organise and oversee legal files and materials
so that they are easily accessed and retrieved
Develop and implement an
Ensure all activities and programmes related to
organisation-wide human
human resources are implemented in
resource strategy that aligns with accordance with the organisation's human
the organisation's vision and its
resource strategy. These may include:
current and long-term business
recruitment; training;
objectives.
compensation/remuneration; benefits;
performance evaluation; organisational
development; relocation; equal
employment/affirmative action; health, safety
and wellness; human resources administration;
human resource information systems; payroll;
employee communications;
employment/industrial/labour relations. Lead,
direct, evaluate, and develop a team of
managers to ensure the organisation's human
resource strategy is implemented effectively,
consistently, and according to established
guidelines and budgets. Contribute to strategic
planning and decision-making at the top
executive level so the organisation's human
MUPC level 22, Diploma or

e.g., Legal
equivalent
Affairs Manager
or Managing
Attorney

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation
120.100.220
Human Resources Yes

Manager
120.100.340
Human Resources Yes

Generalist - Senior
120.100.350
Human Resources Yes

Generalist Experienced
Implement the organisation's

human resource strategy so that
the organisation attracts,
manages, develops and retains
the employees it needs to achieve
its current and future business
objectives.
Direct human resource (HR) programmes to

ensure the organisation's current and future
HR requirements are met. These programmes
may include: recruitment; training,
development; compensation/remuneration;
benefits; performance evaluation;
organisational development; relocation; equal
employment/affirmative action; health, safety
and employee wellness; HR administration;
HR information systems; payroll; employee
communications; employment/industrial/labour
relations. Liaise with area managers to
develop and implement local HR strategies
that are appropriate for their business needs
and consistent with the organisation's overall
HR strategy. Evaluate the organisation's future
workforce needs in order to recommend
changes to the HR strategy and adapt existing
HR programmes to meet these needs. Lead,
direct, evaluate and develop a team of HR
Develops, manages, coordinates, In conjunction with and under the general
and administers a variety of
direction of HR and/or Line Management may
programmes and activities
develop, manage and/or administer the
covering multiple HR activities.
organisations compensation and benefit,
recruitment, training, organization
development, and employee relations
programmes. The Generalist will operate in
and be responsible for more than one of these
areas and perform many of the same activities
Coordinates and administers a
With limited supervision of HR Management or
variety of programmes and
Senior HR professionals may coordinate
activities covering multiple HR
and/or administer various aspects of the
activities.

e.g., Head of
equivalent
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Human
Resources
Director

e.g., Human
equivalent
Resources
Manager; or
MUPC level 23
HR Supervisor

e.g., Human
equivalent
Resources
Manager; or
MUPC level 23
HR Supervisor
120.100.360
Human Resources Yes

Generalist - Entry
120.220.220
Recruitment
Manager
Yes
Assists more senior professionals

to coordinate and administer a
variety of programmes and
activities covering multiple HR
activities.
With direct supervision by HR Management or

Senior HR professionals will assist to
coordinate or administer various aspects of the
Direct the organisation's recruitment activities
recruitment strategy so that job
to ensure the best selection for each role and
vacancies are quickly filled, new the recruitment process is conducted
employees are smoothly
efficiently, economically and in accordance
integrated into the organisation
with the organisation's policies and standards.
and the candidates selected best These activities may include advertising,
match the needs of the position
interviewing, testing, selecting candidates;
and the business.
checking references; negotiating employment
offers; relocation; orientation and introductory
training. Liaise with managers to develop and
implement recruitment strategies that are
consistent with the organisation's overall HR
strategy. Evaluate external labour market
conditions and internal employee turnover
trends to recommend changes to the
organisation's recruitmentstrategies. Adapt
existing recruitment activities to changing
market conditions. Select and manage ongoing

e.g., Human
equivalent
Resources
Manager; or
MUPC level 23
HR Supervisor

e.g., Head of
equivalent
Human
Resources or
Human
Resources
Executive
120.220.350
Recruiting
120.224.220
Compensation & Yes

Benefits Manager
Yes
Participate in a variety of
recruitment activities so that the
organisation's recruitment process
is efficient, effective and equitable.
Prepare job postings, specifications for

recruitment agencies, job descriptions and
other materials in accordance with the
organisation's recruitment standards. Respond
to inquiries about the organisation's
recruitment activities and status of job
vacancies. Contact candidates, schedule
interviews, and develop interview questions in
with the hiring manager so interviews are
conducted efficiently and equitably. Interview,
test, rank, check references, select candidates
and provide feedback to unsuccessful
candidates based on the job's pre-established
selection criteria and the organisation's
recruitment policies. Prepare job offer
materials in accordance with the job
specifications so successful candidates have
all necessary information necessary to decide
to accept the position. Represent the
organisation at job fairs to promote the
Design and implement the organisation's
reward strategy so that its
compensation and benefit programmes to
compensation and benefits
meet the organisation's objectives for internal
outcomes meet current and future equity and external market competitiveness.
business needs and are
These programmes may include: job
consistent with the organisation's evaluation; salary administration; short-term,
desired internal and external
long-term and sales incentive plans;
market position.
share/stock ownership plans; employee
benefits (e.g., health insurance, vehicles,
perquisites); expatriate and/or executive
compensation; workers compensation; salary
packaging; retirement, and superannuation
plans. Liaise with area managers to develop
and implement local compensation strategies
appropriate for their business needs. Analyse
and evaluate internal data about the
organisation's current employee population
and future HR needs along with external
market data to develop salary budgets and
forecasts. Select and manage relationships

e.g.,
equivalent
Recruitment
Manager or
Human
Resources
Manager;
MUPC level 13,
Human
Resources
Director

e.g., Head of
equivalent
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Human
Resources
Director
120.224.340
Compensation &
Benefits Analyst Senior
Yes
120.224.350
Compensation &
Benefits Analyst Experienced
Yes
120.228.220
Compensation
Manager
Yes
Develop and conduct analyses,

interpret results and make
recommendations that support the
development and maintenance of
effective compensation and
benefits programmes aligned with
the organisation's reward strategy.
Administer the company's compensation and

benefit in accordance with established policies
so that employees receive the appropriate
compensation and benefits for their position.
Responsible for job analysis and evaluation,
salary administration, analyse compensation
surveys and obtain all necessary information to
prepare compensation proposal and budgets.
Collect data about companys Compensation
and Benefit policies and analyze them to
prepare reports and advise managers for
making important decisions.
Recommends policies that will be beneficial for
employee welfare such as accident and health
insurance coverage, retirement and pension
plans, income continuance, holidays and
vacations.
Conduct analyses and studies to Conduct job evaluations, model salary
support management in
increases, participate in salary surveys, collect
developing and administering
internal and external data, and conduct other
effective compensation and
analyses to provide input into managerial
benefits programmes in
decisions about the organisation's
Design and implement compensation
compensation strategy so that
programmes to meet objectives with regards to
outcomes meet current and future internal equity and external market
business needs and are
competitiveness. These programmes may
consistent with the organisation's include: job evaluation; salary administration;
desired internal and external
short-term and sales incentive plans;
market position.
expatriate compensation; executive
compensation; workers compensation; salary
packaging. Liaise with managers to develop
and implement local compensation strategies
consistent with the organisation's overall
reward strategy. Analyse and evaluate external
market data and internal data about the current
and projected employee population to develop
salary budgets and forecasts. Select and
manage relationships with consultants and
suppliers to ensure satisfactory standards of
service. Lead, direct, evaluate and develop a
team of professionals to ensure the reward

e.g., Team
equivalent
Leader
(Professionals);
or MUPC level
22
MUPC level 23,

e.g., Team
Leader
(Professionals);
or MUPC level
MUPC level 12,
e.g., Head of
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Human
Resources
Director
Degree or
equivalent
Degree or
equivalent
120.228.350
Compensation
Analyst Experienced
Yes
Under general supervision

implement the organisation's
compensation programmes
following established standards
and policies so these programmes
are administered effectively and in
accordance with the
organisations reward strategy.
120.232.220
Benefits Manager Yes
Plan and implement the

organisations benefit strategy so
the benefit outcomes meet current
and future business needs and
are consistent with the
organisation's desired internal and
external market position.
120.232.350
Benefits Analyst Experienced
Under limited supervision, conduct

analyses and interpret programme
rules and policies so that benefits
programmes are administered
effectively and in accordance with
the organisation's reward strategy.
Yes
Administer the company's compensation

programmes in accordance with established
policies so that employees receive the
appropriate compensation for their position.
Responsible for job analysis and evaluation,
salary administration, analyse compensation
surveys and obtain all necessary information to
prepare compensation proposal and budgets.
Collect data about companys Compensation
policies and analyse them to prepare reports
and advise managers for making important
decisions.
Participate in compensation surveys.
Design and implement the organisations
benefit programmes and activities so they
meet the organisation's objectives with regards
to internal equity and external market
competitiveness. These programmes may
include: retirement, profit-sharing, thrift, group
medical/surgical, disability and life plans.
managers to develop and implement local
benefit strategies that are appropriate for their
business needs, but consistent with the
organisation's overall benefit strategy.
Select and manage ongoing relationships with
external consultants and suppliers (for
example; benefits consultants, brokers,
trustees, and necessary legal assistance) to
ensure the organisation receives satisfactory
standards of service.
Lead, direct, evaluate and develop a team of
benefits professionals to ensure that the
Study, design, and implement the
organisation's benefit programmes, such as
accident and health insurance coverage,
retirement and pension plans, income
continuance, holidays, and vacations so
employees receive the appropriate benefits for
their position.
Apply employee benefit policy related

e.g., Team
equivalent
Leader
(Professionals);
or MUPC level
22

e.g., Head of
equivalent
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Human
Resources
Director

e.g., Team
equivalent
Leader
(Professionals);
or MUPC level
22
120.236.220
Employee
Communications
Manager
120.240.230
Safety Supervisor Yes
Yes

internal communication strategy
so that that all employees can
find, send, receive, and
understand information that is
timely, accurate, clear, credible
and relevant.
Supervises implementation of the

organisation's health and safety
policy and procedures so that all
employees have a safe and
healthy working environment and
the organisation complies with all
current and future regulations and
laws.
Develop, publish and distribute a range of

materials in traditional print form, electronically
or through online technologies (for example,
newsletters, brochures, handbooks,
conference and seminar materials, and benefit
and compensation communications) in order to
communicate effectively with employees.
Represent the employee communication
function on project teams so that other
members of the organisation are aware of the
unit's activities and to share knowledge on
effective employee communication.
Participate in external communication activities
(e.g. public relations programmes) where they
impact employee communications; however
the main focus of the job is on internal
communications.
Lead, direct, evaluate and develop a team of
communications professionals to ensure that
Supervise a team of safety professionals who
conduct safety audits to identify workplace
hazards and unsafe equipment, working
practices, or working conditions. Investigate
accidents, complete or verify accident reports,
and liaise with specialists and health and
safety authorities to identify the causes of
accidents and prevent their recurrence.
Recommend changes to working conditions to
ensure all employees have a safe and healthy
working environment and the organisation
complies with all regulations and laws, and
internal safety policies and standards. Maintain
and analyse records of workplace injuries,
illness, and absences to identify areas of
concern. Educate and train the organisations
workforce on health and safety to ensure they
understand and comply with the health and
safety policies and standards. Select, train,

e.g., Head of
equivalent
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Employee
Communication
s Executive

e.g., Safety
equivalent
Manager
120.240.350
Safety
120.244.220
Employee
Yes
Relations Manager
Yes

health and safety policy and
procedures so that all employees
have a safe and healthy working
environment and the organisation
complies with all current and
future regulations and laws.
Conduct safety audits to identify workplace

hazards, unsafe equipment, working practices,
or working conditions. Investigate accidents,
complete or verify accident reports, and liaise
with specialists and health and safety
authorities to identify causes of accidents and
prevent their recurrence. Recommend
changes to working processes and conditions
to ensure employees have a safe and healthy
working environment and the organisation
complies with all regulations and laws, and the
organisations safety policies and standards.
Maintain and analyse records of workplace
injuries, illness, and absences to identify areas
of concern. Educate and train the
organisations workforce on health and safety
policies and standards. Select, train, and
evaluate workplace safety officers to ensure
they understand and can perform the
responsibilities of their role. Ensure first aid
Liaise with managers, employees, and their
employee relations strategy to
representatives to investigate and resolve
minimise the negative impact of
grievances and develop strategies to prevent
individual employee grievances or their recurrence to maintain a productive and
collective labour disputes.
harmonious workplace. Advise and train
managers and supervisors to ensure all
employer-employee relationships in the
organisation comply with collective
agreements, individual employment contracts,
regulations, laws, and the organisation's
employment policies and standards. Analyse
and interpret bargaining trends and issues, as
well as standards, regulations, and laws to
understand their impact on the organisation.
Adapt employee relations practices as
appropriate. Represent management in
negotiations and dispute resolution with
employees, unions, employer bodies,
government agencies, labour relations
authorities, and other agencies to protect the

Safety
equivalent
Supervisor; or
MUPC level 22,
e.g., Safety
Manager

e.g., Head of
equivalent
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Employee
Relations
Executive
120.244.350
Employee
Relations
120.252.221
HR Administration Yes
Manager
Yes
Participate in a variety of
employee relations activities to
minimise the negative impact of
individual employee grievances or
collective labour disputes.
Administer the organisation's

established human resource
programmes so that they are
implemented efficiently and
equitably and comply with all
relevant collective agreements,
individual employment contracts,
regulations, laws, and the
organisation's employment
policies and standards.
Interpret and administer the organisations

collective agreements and individual
employment contracts so that they are applied
in accordance with relevant regulations, laws,
and the organisations employment policies
and standards.
Conduct research and analysis on employee
relations issues so that other managers, legal
counsel, mediators, and external consultants
are well-prepared for bargaining, negotiation,
and dispute resolution procedures.
Participate in negotiations and dispute
resolution procedures with employees, unions,
employer bodies, government agencies, labour
relations authorities, and other relevant
agencies so that the organisation's interests
are protected.
Keep up-to-date with the employee relations
climate in the organisation and the industry
and with proposed and actual changes in
Implement changes to human resource
programmes, at an organisation-wide or
individual level, in an efficient, accurate, and
timely way. This may include processing job
evaluations, salary increases, appointments,
absences, retirements, and terminations.
Ensure that organisation and employee-related
records are accurate, accessible and secure
and in compliance with relevant privacy
regulations. Information managed may include
job history; retirement and insurance
documentation; leave records; and details of
illness, absences, transfers, and salary
progression.
Select, and manage ongoing relationships with
external consultants and suppliers (for
example HRIS providers) to ensure the
organisation receives satisfactory standards of
service.

e.g., Employee equivalent
Relations
Manager or
Human
Resources
Manager;
MUPC level 13,
Human
Resources
Director

e.g., Head of
equivalent
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Human
Resources
Director
120.252.340
Human Resource
Administration
Analyst - Senior
Yes
120.252.350
Human Resource
Administration
Analyst Experienced
Yes
Effectively maintains employee

information that meets the
organisation's legal obligations
and assists in human resource
management and planning by
recommending, developing and
implementing new processes and
analyses.
Maintain employee information
that is accurate, meets the
organisation's legal obligations,
and assists in human resource
management and planning.
The Senior level role will typically be

responsible for the same activities as the
experienced level and in addition will
recommend and implement improved
processes, analyses and reports to more
effectively meet the organisations HR
Administration goals.

HR Admin
equivalent
Supervisor; or
MUPC level 22,
e.g., Human
Resources
Manager
Process changes to the organisation's human

resource programmes and policies in
accordance with guidelines so that these
programmes are implemented accurately and
fairly.

HR Admin
equivalent
Supervisor; or
MUPC level 22,
e.g., Human
Resources
Manager
Maintain employee records manually or in a

human resources information system (HRIS)
so that information is accurate and secure.
Data managed may include personal
information; job history; retirement and
insurance documentation; leave accrual
records; and details of illness, absences,
transfers, and salary progression.
Analyse data and prepare reports for
management, to meet legal obligations, or for
external agencies. Statistics analysed may
include employee demographics, skills
inventory, absences, overtime, or employee
turnover.
Respond to enquiries from employees,
managers and external agencies (such as
120.252.420
Human Resource
Administration
Clerk Experienced
120.256.230
Payroll Supervisor Yes
Yes
Complete and/or check HRrelated forms and documents so

they are processed accurately and
on time.
Complete, check, and process HR-related

forms and documents in accordance with
established guidelines so that HR-related
matters are administered quickly and
accurately. Forms may include applications for
vacation or leave of absence; workers
compensation or insurance claims; or social
security or other government forms.
Respond to enquiries and assist employees
and managers to complete HR-related forms to
ensure that the information provided is
accurate and complete.
Follow-up with employees, managers, or
external agencies (e.g., government
departments, insurance providers) to verify
that the information provided is accurate and
complete.
Maintain employee records manually or in a
human resources information system (HRIS)
so that information is accurate and secure.
Data managed may include personal
Coordinate the activities of a team Coordinate the activities of a team of paraof para-professionals to ensure
professionals to ensure that the organisations
that the organisations payroll is
payroll is processed accurately and on time.
processed accurately and on time. Activities of the team may include accounting,
distributing and preparing payments, benefits,
taxes, and payroll deductions; calculating
overtime, shift payments, sales commissions,
and bonuses; maintaining payroll records.
Coach and mentor team members and assign
tasks to ensure that the teams resources are
used effectively.
Respond to more complex, escalated enquiries
from team members and check the work of
MUPC level 23 High School

HR Admin
Supervisor; or
MUPC level 22,
e.g., Human
Resources
Manager

e.g., Payroll
equivalent
Manager or
Human
Resources
Manager
120.256.350
Payroll Analyst Experienced
Yes
Coordinate various compensationrelated activities to ensure that the

organisations payroll is
processed accurately and on time.
120.272.220
Training &
Development
Manager
Yes

training and development strategy
so that the skills and performance
of employees meet the
organisation's current and future
needs.
120.272.340
Training and
Development
Professional Senior
Yes
Design, deliver and administer the

organisation's training
programmes in accordance with
the organisation's training and
development plan to enhance the
performance of individual
employees and meet the current
and future human resource needs May coach and provide instruction to lower-
Under limited supervision processes the

organisations payroll accurately and on time.
Activities may include; accounting; distributing
and preparing payments, benefits, taxes, and
payroll deductions; calculating overtime, shift
payments, sales commissions, and bonuses;
maintaining payroll records.
Resolve enquiries from employees. May check
the work of others to ensure that the payroll is
Direct all training and development activities to
ensure they are conducted efficiently, costeffectively, and in accordance with the
organisation's policies and standards. Analyse
and identify the training and development
needs of employees. Develop an overall
training plan to meet the current and planned
HR requirements of the organisation. Develop,
deliver, and evaluate training programmes and
curriculum so skills and performance of
employees meet the organisations
requirements. Liaise with area managers to
develop and implement training, development,
and succession plans that are appropriate for
their business needs and consistent with the
overall training strategy. Select and manage
ongoing relationships with external consultants
and training providers. Stay current on
developments and innovations in training and
The Senior level role will typically be
responsible for similar activities as the
experienced level and in addition may be
responsible for designing, resourcing and
delivering larger, more complex training
programmes.

e.g., Payroll
equivalent
Supervisor)

e.g., Head of
equivalent
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Director of
Training and
Development

Team Leader; equivalent
or MUPC level
22, e.g.,
Training and
Development
Manager
120.272.350
Training and
Development
Yes
Design, deliver and administer the

organisation's training
programmes in accordance with
the organisation's training and
development plan to enhance the
performance of individual
employees and meet the current
and future human resource needs
of the business.
140.288.350
Graphic Designer
Yes
Design and/or create visual

material for use in the
organisation's advertisements,
publications, pamphlets, posters,
packages, labels, and other
promotional materials.
Analyse the training needs of employees to

develop training programmes that enhance
their know-how, skills, and performance.
Design, resource, and deliver training
programmes, or recommend externallyprovided programmes, which meet the needs
of individuals and are consistent with the
organisations overall training plan. Counsel
employees about the organisation's training
programmes and policies and arrange for them
to participate in internal and external training
so the organisations training resources are
allocated effectively. Maintain and analyse
organisation and individual training records in
order to monitor the effectiveness of internal
and external training programmes. Compile
handbooks, manuals, guides, and other
materials so training programmes are
delivered with high quality resources. Keep
abreast of developments and innovations in
Creates design ideas, advises on layout,
typefaces, colours and styles for
advertisements, publications, and
presentations.
Uses graphics software (e.g., Quark,
Illustrator, PhotoShop, Acrobat) and/or webbased graphics and design tools (e.g., Flash,
FrontPage and Dream Weaver) to design and
produce finished artwork.
Has significant experience with and knowledge
of printing processes.
May coordinate in-house & outside vendor
services.

Team Leader; equivalent
or MUPC level
22, e.g.,
Training and
Development
Manager

e.g., Creative
equivalent
Design
Manager; or
MUPC level 12
Head of
Communication
s
210.000.120
Head of Finance
and Accounting
Yes

organisations financial resources
to maintain the short and longterm financial health of the
business.
210.100.130
Head of Finance
Yes
Responsible for providing overall

direction for tax, insurance,
budget, credit and treasury
functions for the organisation.
Direct all corporate financial functions to

ensure they meet the organisations business
objectives and are conducted in accordance
with regulations and accounting principles.
Contribute to strategic planning and decisionmaking at the top executive level to develop
and implement a financial strategy that aligns
with the organisation's business objectives.
Direct the preparation of the organisations
financial reports, such as profit and loss
accounts, balance sheet, management
financial reports, and regulatory reports and
filings. Evaluate acquisitions, investments,
capital expenditure, divestitures, mergers, or
the sale of assets to ensure they are financially
viable. Establish and maintain positive
relationships with banks, investment analysts,
and other financial institutions. Lead, direct,
evaluate, and develop a team of senior
Provide short to medium term direction for all
corporate financial functions so that financial
transactions, policies, and procedures meet
the organisations short and medium-term
business objectives and are conducted in
accordance with regulations, and standards.
Activities may include: credit control; cash flow;
investment management; tax; insurance;
treasury; internal audit; budgeting and
forecasting; and foreign exchange. Lead,
direct, evaluate, and develop a team of senior
managers to ensure that the organisation's
financial strategy is implemented effectively,
consistently and according to established
guidelines. This is the top position in an
organisation where finance is a separate sub-

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation

e.g., Head of
equivalent
Finance and
Accounting
210.100.220
Finance Manager
Yes
Manage the day-to-day financial

activities of the organisation;
control its financial resources and
ensure that all financial
transactions, systems and
procedures comply with
regulations, accounting principles,
and standards. Activities may
include: financial analysis and
reporting; taxation; insurance;
credit control; accounts payable
and receivable; inventory and
costs control; and budgeting and
forecasting.
210.100.350
Finance Analyst Experienced
Yes
Develop, maintain, and provide

financial information, plans and
projections.
Analyse the organisations revenues, liabilities,

credit conditions, and other financial indicators
to forecast it's short, medium, and long-term
cash flow position; evaluate and recommend
investments and other financial instruments to
meet these cash flow needs. Advise
management on financial matters and the
impact of laws and regulations on the
organisation. Provide expertise and advice to
managers to help them develop budgets,
understand financial reports, and manage their
financial responsibilities. Present findings and
recommendations to top executives. Prepare
financial reports. Reports may include auditor
and financial analyst reports; profit and loss,
balance sheets; and regulatory reports and
filings. Ensure all tax returns, declarations, and
other required reports are submitted accurately
and on time. Select and manage relationships
Under limited supervision, perform analysis of
financial studies and prepare summary reports
for management, maintenance and planning of
budget systems.
Analyse and interpret local trends.
Apply subject matter knowledge; requires
capacity to understand specific needs or

Head of
equivalent
Finance and
Accounting; or
MUPC level 13
Head of
Finance

Finance
equivalent
Manager
210.300.130
Head of Risk
Management
Yes
210.308.130
Head of Treasury
Yes
Implement an organisation-wide
strategy to minimise the
organisations current and future
exposure to financial, operational,
or other risks.
Contribute to the development of the

organisations overall risk management
strategy. Establish budgets, plans, policies,
and programmes that will achieve these
strategic objectives. Monitor and evaluate the
performance of risk management programmes.
Review programmes to mitigate the
organisations exposure to risks. Areas of risk
may include loss prevention, asset protection,
credit risk, legal and contractual compliance,
health and safety, environmental, and other
operational risks. Select and manage ongoing
relationships with insurance providers to
minimise insurance costs and ensure
satisfactory standards of service. Manage,
monitor, and evaluate the cost effectiveness of
all insurance policies across the organisation
which may include property and casualty,
general and product liability, and directors and
Manage and direct the treasury
Responsible for the receipt, custody, control
activities of the total organisation and disbursement of funds and securities.
and ensure that the financial
Supervise the organisation's banking, credit
transactions, policies, and
and investment functions. Evaluate and
procedures meet organisation
recommend investment options, funding
objectives, needs, and regulatory sources, and financial instruments that will
body requirements.
meet the organisations treasury objectives.
Analyse general business and financial
developments that may affect the organisation.
Accountable for sub-function and provide the
highest level of advice and recommendations
to the management team. Plan the short-term
financial requirements; negotiate, administer,
and repay loans; maintain cash management
programs; conduct financial feasibility studies;

e.g.,, Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Financial
Officer or Head
of Finance and
Accounting

e.g.,, Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Financial
Officer or Head
of Finance and
Accounting
210.308.220
Treasury Manager Yes
210.308.350
Treasury Analyst - Yes

Experienced
210.308.420
Cashier
Yes
Manage the organisations cash

flow and borrowings so that there
are sufficient funds for it to
conduct its daily activities and
meet its financial obligations.
Monitor the performance and security of credit,

working, and depository accounts held with
local and international banking and investment
institutions.
Evaluate and recommend investment options,
funding sources, and financial instruments that
will meet the organisations treasury
objectives.
Establish and maintain positive, ongoing
relationships with the external financial
community.
finance professionals to ensure that treasury
Conduct daily treasury operations Analyse the organisations revenues, liabilities,
credit conditions, and other financial indicators
and transactions in an accurate
to forecast the organisations short, medium,
and timely manner.
and long-term cash flow position.
Research financial institution products,
investment options, funding sources, and
financial instruments so that senior
management has accurate and timely
information for evaluating alternatives.
Record daily cash transactions and compile,
verify, and analyse cash flow information to
Follow established guidelines and Receive, verify, and process cash, credit card,
procedures to accurately verify,
cheque, or other payments from customers,
process, and record incoming and employees, and other parties; issue receipts
outgoing cash, cheque, or credit and record transactions.
card transactions.
Prepare cheques or make cash payments to
employees, customers, suppliers, or other
parties or for approved expenditures or
refunds.
Maintain accurate records, prepare bank

e.g., Head of
equivalent
Finance and
Accounting;
MUPC level 13,
e.g., Treasurer

e.g., Treasury equivalent
Manager
MUPC level 24, High School

e.g., Cashier
Supervisor;
MUPC level 22,
e.g., Treasury
Manager
210.312.220
Credit &
Collections
Manager
Yes
210.312.230
Credit &
Collections
Supervisor
Yes
210.312.350
Credit &
Yes
Collections Analyst
- Experienced

credit policies so that an
acceptable level of risk is
maintained, repayments are made
on time, losses are kept to a
minimum, and arrears are
economically collected.
Reject or authorise applications in accordance

with company standards and establish
appropriate repayment terms to minimise the
organisations credit risk.
Manage the organisations most complex,
large, or difficult credit accounts to maintain
positive customer relations and minimise debts
outstanding.
Monitor the status of credit and collection
activities to identified problem areas and adapt
procedures to improve the overall performance
of the team.
managers (for example in sales or customer
service) to ensure that credit and collection
activities are consistent with the organisations
overall customer relations strategy.
credit and collections staff to ensure that the
Coordinate the activities of a team Conduct credit investigations; evaluate and
of professionals and parareview the credit worthiness of customers to
professionals to ensure that credit minimise the organisations credit risk.
applications are accurately
Monitor the status of individual credit accounts
assessed and that outstanding
so that problem debts can be quickly identified
debts are followed-up according to and addressed.
established collection targets.
Supervise team members; assign tasks;
respond to complex, escalated enquiries and
handle difficult accounts so that that the teams
Obtain information and credit references for
Investigate and analyse credit
people or institutions applying for credit and
applications and follow-up on
prepare credit reports so that applications can
outstanding debts so that the
be accurately assessed.
organisation is not exposed to
Authorise credit applications within established
unacceptable credit risk.
company guidelines and up to a pre-specified
dollar amount.
Identify and collect overdue accounts to
minimise outstanding debts.

e.g., Controller equivalent
or Head of
Credit and
Collections.

e.g., Credit and equivalent
Collections
Manager

e.g., Credit and equivalent
Collections
Supervisor
210.312.420
Credit &
Yes
Collections Clerk Experienced
210.316.220
Accounting
Manager
Yes
Follow established procedures

and guidelines to collect credit
information, maintain accurate
records, and collect overdue
accounts to minimise outstanding
debts.
Verify credit references so that applications for

credit can be accurately assessed.
Gather and compile credit information and
maintain credit records so that accounts can
be processed accurately.
Identify overdue (delinquent) accounts; contact
customers regarding outstanding payments
and prepare reports on the status of credit and
collection activities to minimise outstanding
Manage day-to-day accounting
Direct and monitor a variety of accounting
activities in accordance with the
activities to ensure the organisations financial
organisations accounting policies resources are managed in accordance with
and procedures.
accounting principles and comply with all
relevant regulations, laws, and standards.
These activities may include accounts payable
and receivable; general ledger maintenance;
financial analysis and reporting; budgeting,
revenue, and asset accounting. Review
financial reports and accounting statements to
ensure their accuracy. Provide technical
expertise and advice to functional or
operational areas managers to help them
develop revenue and expense budgets,
understand financial reports, and manage their
financial responsibilities. Select and manage
ongoing relationships with external consultants
and advisors (e.g., accounting firms) to ensure
the organisation receives satisfactory
MUPC level
High School
23/24, e.g.,
Credit and
Collections
Supervisor;
MUPC level 22,
e.g., Credit and
Collections
Manager
e.g., Accounting equivalent
Director or
Controller;
MUPC level 12,
e.g., Head of
Finance and
Accounting.
210.316.340
Accountant Senior
Yes
210.316.350
Accountant Experienced
Yes
Perform more complex accounting

activities in accordance with
accounting principles and
standards to control the
organisations financial resources
and ensure that it complies with all
relevant regulations, laws, and
reporting requirements.
Reconcile more complex accounts and check

the accuracy of journal entries to ensure that
the general ledger is accurate and complete.
Check and analyse financial information and
prepare more complex financial reports and
accounting statements so that senior
information for making financial decisions.
These reports may include profit and loss
statements, balance sheets, depreciation
statements, cash flow, debtor and creditor lists,
repayment schedules, regulatory reports and
filings.
Provide technical accounting advice within
area of expertise to functional or operational
areas managers to help them develop revenue
and expense budgets, understand financial
reports, and manage their financial
Perform a variety of accounting
Reconcile accounts, post journal entries, and
activities in accordance with
maintain a complete and accurate general
accounting principles and
ledger in accordance with accounting
standards to control the
principles and reporting schedules so that the
organisations financial resources organisation has a full and accurate statement
and ensure that it complies with all of its financial position.
Collect, compile, verify, and analyse financial
reporting requirements.
information and prepare financial reports and
accounting statements so that senior
information for making financial decisions.
These reports may include profit and loss
statements, balance sheets, depreciation
statements, cash flow, debtor and creditor lists,
repayment schedules, regulatory reports and
filings.
Provide technical accounting advice within
area of expertise to functional or operational

, e.g.,
equivalent
Accounting
Supervisor;
MUPC level 22,
e.g., Accounting
Manager

Supervisor;
MUPC level 22,
e.g., Accounting
Manager
210.316.360
Accountant - Entry Yes

and guidelines to accurately
maintain the organisations
financial records and transactions.
210.316.420
Accounts Clerk Experienced
Yes

and guidelines to perform clerical
accounting procedures accurately
and on time.
210.324.130
Head of Audit
Yes
Implement an organisation-wide
strategy for conducting internal
audits throughout the organisation
to minimise risk; improve the
performance and productivity of
the organisations financial,
operational, and managerial
processes and systems; and
ensure that the organisation
complies with all relevant
regulations, laws, and standards.
Complete assigned daily ledger entries and

other financial transactions in accordance with
accounting principles so that the general
ledger is accurate and up-to-date.
Collect and compile simple financial
information and assist senior accountants to
prepare accurate and timely financial reports
and accounting statements for senior
management. These reports may include profit
and loss statements, balance sheets,
depreciation statements, cash flow, debtor and
Maintain accurate financial records or account
books, for example a creditors and debtors
ledger; and sales, purchase, and cash
journals.
Make standard calculations to accurately
compile and report statistics.
Classify, code and record financial
transactions and post entries to the general
ledger.
Check balance statements and other
information provided by financial institutions.
Develop, communicate and implement the
strategic direction of the audit function.
Responsible for planning, developing,
recommending, and monitoring procedures
and systems to be used in internal auditing
throughout the organisation.
Manage audits of joint ventures, partnerships,
and subsidiaries; regularly lead important
regional initiatives.
Report findings of audits to management.
Provide the highest level of advice and
recommendations to management concerning
how the organisations financial, operational,

Supervisor;
MUPC level 22,
e.g., Accounting
Manager
MUPC level
High School
23/24, e.g.,
Accounting
Supervisor;
MUPC level 22,
e.g., Accounting
Manager

e.g.,, Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Financial
Officer or Head
of Finance and
Accounting
210.324.220
Audit Manager
Yes
Plan, direct, and monitor audit

activities to minimise risk; improve
the performance and productivity
of the organisations financial,
processes and systems; and to
ensure that the organisation
210.324.230
Audit Supervisor
Yes
Supervise the activities of a team

of audit professionals who identify
risks; evaluate performance and
productivity; prepare financial or
operating reports; and
recommend improvements to the
performance, integrity, and
compliance of one or more of the
organisations financial,
operational, or managerial
processes or systems.
Plan, prioritise, and manage audit projects

efficiently, with minimal disruptions to day-today business operations. Audit projects may
involve various technical specialists (e.g.,
finance, safety, environment, engineering, or
information systems). Develop, evaluate, and
review audit procedures and standards to
ensure that audits are conducted rigorously
and consistently. Evaluate audit findings;
prepare audit reports. Make recommendations
to senior management for improving the
organisations financial, operational, and
managerial processes and systems.
Coordinate projects involving external auditors
to ensure they have appropriate access to
information and people within the organisation
and to ensure the organisation receives
satisfactory standards of service. Lead, direct,
evaluate, and develop a team of audit
Analyse complex data; evaluate project
findings; prepare audit reports and
recommendations about how the process or
system under audit could be improved.
Supervise team members; respond to
complex, escalated enquiries; and check the
work of others to ensure that the audit project
is conducted credibly and effectively and that
its recommendations and reports are accurate
and timely.
Prioritise and assign tasks to ensure that the

e.g., Head of
equivalent
Audit, Auditing
Director or
Head of Risk
Management;
MUPC level 12
e.g.,, Chief
Operations
Officer or Head
of Finance and
Accounting

e.g., Audit
equivalent
Manager
210.324.340
Auditor - Senior
Yes
Conduct more complex audit

activities to analyse and evaluate
the performance of the
organisations financial,
processes systems to identify
risks, areas for improvement, and
to ensure that the organisation
210.324.350
Auditor Experienced
Yes
Analyse and evaluate the

performance of the organisations
financial, operational, and
managerial processes systems to
identify risks, areas for
improvement, and to ensure that
the organisation complies with all
standards.
210.324.360
Auditor - Entry
Yes

and guidelines to contribute to the
activities of the audit team.
Conduct routine and complex audit projects

independently; plan, organise, and schedule
own workload so that audit activities are
completed accurately and on time.
Collect, examine, analyse, and verify
information about the organisations systems
and processes by reviewing manuals, policies,
reports, financial statements, and other written
materials, and by interviewing organisational
members where required.
Develop recommendations for changes to
processes and systems that will minimise risk,
improve performance and productivity and
ensure that the organisation complies with all
Prepare audit reports that accurately document
the audit process and its findings.
Coach less experienced team members and
Collect, examine, analyse, and verify
information about the organisations systems
and processes by reviewing manuals, policies,
reports, financial statements, and other written
materials, and by interviewing organisational
members where required.
Identify, analyse, and document aspects of the
organisations systems and processes that do
not comply with regulations, laws, and
standards or do not comply with the
organisations policies and operating
procedures.
Develop recommendations for changes to
processes and systems that will minimise risk,
improve performance and productivity, and
ensure that the organisation complies with all
Collect information about the organisations
systems and processes by reviewing manuals,
policies, reports, financial statements, and
other written materials.
Identify and document aspects of the
organisations systems and processes that do
not comply with regulations, laws, and

e.g., Audit
equivalent
Supervisor;
MUPC level 22,
e.g., Audit
Manager

e.g., Audit
equivalent
Supervisor;
MUPC level 22,
e.g., Audit
Manager

e.g., Audit
equivalent
Supervisor;
MUPC level 22,
e.g., Audit
Manager
210.332.220
Budget Manager
Yes
210.332.350
Budget Analyst Experienced
Yes
210.336.420
Collector Experienced
Yes
210.340.220
Cost Accounting
Manager
Yes

budget policies; compile annual
budgets and intermediate financial
forecasts.
Establish and coordinate the budgeting

systems and procedures; compile, monitor,
and analyse a consolidated annual budget
plan; and monitor actual performance against
budget, identify and analyse variations.
Manage company's budget, analyse revenues
and expenses by product or product line.
Produce budget and performance reports for
senior management.
Under limited supervision, plan,
Prepare and analyse the company's expenses
analyse, prepare, and compile the and revenues plans; compile data.
company's budget activity.
Prepare and emit statistical reports for the
comparison between the current situation and
budgeted forecast.
Provide analytical support for budget projects
Contact customers with overdue (delinquent)
and standards to ensure that
accounts or other credit-related issues to
outstanding debts are collected
arrange payments.
economically, legally, and
Negotiate payment schedules and contracts
ethically.
and follow-up accounts to ensure these
arrangements are met.
Resolve disputes in a manner that protects the
organisations financial interests and maintains
positive customer relations.
Initiate established procedures to take legal
action on outstanding debts; monitor the status
Plan, direct, and monitor the
Manage the preparation of cost accounting
activities related to development records; design and implement cost control
and organisation of the company's procedures.
costs system, involving analysis of Develop, install and monitor the cost control
the real cost of the products and systems.
their respective contribution
Interpret and disseminate the cost accounting
margins.
information to management; may participate in
the most complex cost accounting projects.
Manage the activities related to development
and organisation of the company's costs
system; involving analysis of the real cost of
the products and their respective contribution
margins.
MUPC level 13,

e.g., Head of
Budget; MUPC
level 12 e.g.,,
Chief
Operations
Officer or Head
of Finance and
Accounting
MUPC level 23,
e.g., Budget
Supervisor;
MUPC level 22,
e.g., Budget
Manager
MUPC level 24,
e.g., Credit and
Collections
Supervisor;
MUPC level 22,
e.g., Credit and
Collections
Manager
Degree or
equivalent
Degree or
equivalent
High School

Director or
Controller;
MUPC level 12,
e.g., Head of
Finance and
Accounting.
210.340.350
Cost Accountant - Yes

Experienced
210.348.130
Controller
Yes
Under limited supervision perform Analyse the cost records and calculation of
a variety of cost accounting
unit cost for products or services related to a
activities
specific job or project; examine any costs that
seem contrary to past experience. Under
limited supervision, conduct moderately
complex cost audits. Prepare and emit
statistical reports for the comparison of costs
and determination of profitability by product.
Prepare estimates of new or proposed product
costs. Analyse actual versus standard costs
Develop and implement
Lead the accounting functions so financial
accounting policies, programmes, transactions, policies, systems, and
and systems to control the
procedures meet the organisations objectives
organisation's financial assets and and comply with regulations, accounting
provide complete and accurate
principles, and standards. Activities may
financial information and records. include: financial analysis and planning;
reporting; taxation; insurance; credit control;
accounts payable and receivable; inventory
and costs control; and budgeting and
forecasting. Contribute to strategic planning at
the executive level. Develop and implement
accounting systems and processes that align
with the organisation's overall vision and
objectives. Monitor and evaluate accounting
policies, systems, and procedures. Review
financial reports to ensure accuracy. Present
findings and recommendations to the top
executive group/Board. Reports may include
auditor and financial analyst reports; profit and
loss and balance sheets; regulatory filings.

, e.g., Cost
equivalent
Accounting
Supervisor;
MUPC level 22,
e.g., Cost
Accounting
Manager

e.g., Head of
equivalent
Organisation;
MUPC level 12,
e.g., Head of
Finance and
Accounting
210.352.220
Financial Planning Yes

Manager
210.352.230
Financial Planning Yes

Supervisor
210.352.340
Financial Analyst - Yes

Senior
Manage financial planning and

analysis activities to identify risks
and opportunities and contribute
to the achievement of the
organisations short and long-term
financial goals.
Manage the most complex, large, or difficult

analysis projects; evaluate findings, prepare
reports and make recommendations to senior
management about the financial implications of
proposed investments and transactions.
Contribute to the development of financial
strategies for a division or operating unit that
align with the organisation's overall vision and
its current and long-term business objectives.
Establish and maintain positive, ongoing
relationships with the external financial
community.
financial professionals to ensure financial
planning and analysis projects are conducted
Supervise the activities of a team Analyse more complex data and prepare more
of finance professionals who
complex forecasts, reports, and
analyse and forecast financial,
recommendations so that senior management
economic, and other data to
has accurate and timely information for making
provide accurate and timely
decisions.
information for strategic and
operational decisions.
teams resources are used effectively and that
work schedules and targets are met.
work of others to ensure that the financial
planning and analysis projects are conducted
Analyse and forecast financial,
The Senior level Financial Analyst executes
many of the same activities as the
Experienced level. In addition, the Senior level
will also typically:
possess well developed knowledge and skills
to interpret financial information on costs,
prices, expenses and revenues and make
recommendations to senior management;
Conduct and document complex financial
analysis projects; Develop analysis of
economic indicators in order to prepare
forecasts and analyse the company's short,
medium, and long term position; Prepare indepth evaluations of plans and identify new

e.g., Head of
equivalent
Finance and
Accounting or
Chief Financial
Officer

e.g., Financial equivalent
Planning
Manager

Planning
Supervisor;
MUPC level 22,
e.g., Financial
Planning
Manager
210.352.350
Financial Analyst - Yes

Experienced
210.364.220
Tax Manager
Yes
Analyse and forecast financial,

Collect, compile, verify, and analyse financial

information and economic indicators so that
senior management has accurate and timely
information for making strategic and
operational decisions on, for example,
acquisitions, investments, capital expenditure,
divestitures, mergers, or the sale of assets.
Analyse the financial implications of proposed
investments or other transactions so that
senior managers can evaluate alternatives
against the organisations business objectives.
Evaluate industry, economic, financial, and
market trends to forecast the organisations
short, medium and long-term financial and
competitive position. Data analysed may
include revenues, expenses, costs, prices,
investments, cash flow, profits, labour market
Implement the organisation's tax Direct tax-related activities in accordance with
strategy to optimise the amount of the tax strategy to ensure the organisation
tax the company pays and ensure meets its tax obligations and objectives.
it complies with all relevant local Activities may include: tax planning; research;
compliance; reporting and filings; auditing; and
and international tax laws and
communicating with external tax agencies.
regulations.
Evaluate activities, policies, practices, and
transactions to ensure they comply with all
relevant laws and regulations. Ensure all tax
returns, tax declarations, and other required
reports are submitted accurately and on time.
Advise senior management on tax matters and
on the potential impact of laws and regulations
on the operation of the organisation. Select
and manage ongoing relationships with
external consultants and advisors to ensure
standards of service. Lead, direct, evaluate,
and develop a team of tax professionals to

Planning
Supervisor;
MUPC level 22,
e.g., Financial
Planning
Manager

e.g., Head of
equivalent
Finance and
Accounting or
Chief Financial
Officer; MUPC
level 13, e.g.,
Corporate
Controller or
Tax Director.
210.364.230
Tax Supervisor
Yes

of tax professionals to ensure that
the organisation meets its tax
obligations and objectives and
complies with all relevant laws
and regulations.
210.364.340
Tax Analyst Senior
Yes
Analyse and interpret tax

regulations and prepare required
tax reports so that the
organisation meets its tax
obligations and objectives.
210.364.350
Tax Analyst Experienced
Yes
Analyse and interpret tax

regulations and prepare required
tax reports so that the
organisation meets its tax
obligations and objectives.
Lead the activities of a team of tax

professionals to ensure that the organisation
meets its tax obligations and objectives and
complies with all relevant laws and regulations.
Activities of the team may include undertaking
research; evaluating the legality and tax
effectiveness of current and future business
activities; preparing and submitting tax returns,
tax declarations, and other required reports;
maintaining tax records; and corresponding
with external tax agencies or consultants.
work of others to ensure that tax records,
recommendations, and reports are accurate
and timely.
The Senior level Tax Analyst role will typically
be responsible for similar activities as the
experienced level but often on projects that are
more complex, larger in scope and importance
to the organisation.
May coach and provide instruction to lowerMaintain tax information and records; prepare
tax returns, tax declarations, and other
required reports so that they are submitted
accurately and on time.
Analyse and interpret tax laws and regulations
and prepare technical reports on how they
impact the organisations operations.
Prepare correspondence with external tax

e.g., Tax
equivalent
Manager

e.g., Tax
equivalent
Supervisor;
MUPC level 22,
e.g., Tax
Manager
e.g., Tax
equivalent
Supervisor;
MUPC level 22,
e.g., Tax
Manager
220.108.330
Secretary to the
Head of
Organisation
Yes
220.108.410
Executive
Secretary
Yes
Provide high level secretarial and

administrative support for the
Head of Organisation. Requires
discretion, confidentiality, and
detailed knowledge of the
organisations operations,
procedures, and people.
Manage the Head of Organisation's

appointments and schedules. Make travel
arrangements to make best use of their time.
Maintain the executive's special/strategic
projects. Advise, support, assist, coordinate,
and collaborate on special projects which are
highly complex, and involve creation and
oversight of multifaceted teams. May have
access to the executive's email accounts to
schedule their appointments and answer or
redirect routine enquiries from internal or
external sources. Handle confidential
information and maintain the security of the
executives records and files. Perform other
administrative tasks using independent
judgment and discretion. Activities may
include preparing documents and presentation
materials; screening and responding to
Provide high level secretarial and Manage the executives schedules. Make
administrative support for one or travel arrangements to make best use of their
more of the organisations
time. Gather, compile, verify, and analyse
executives, requiring discretion,
information for the executive's use in
confidentiality, a good
documents such as memos, letters, reports,
understanding of technical and
speeches, presentations, and news releases.
business vocabulary, and a
Facilitate smooth communications between the
detailed knowledge of the
executive and coworkers and between the
organisation's operations,
executive and external parties such as media,
procedures, and people.
customers, and the public. Handle confidential
information. Maintain the security of the
executives records and files. Monitor, review,
and approve standard expenditures to ensure
the activities of the office are conducted within
established budgets. Perform tasks using
independent judgement and discretion; e.g.,
preparing documents and presentation
materials; screening and responding to
incoming correspondence, inquiries, and

Head of
equivalent
Organisation

e.g., Head of
equivalent
Sales and
Marketing or
Head of
Finance and
Accounting; or
MUPC level,
e.g., 13 Head of
Audit
220.108.411
Secretary - Senior Yes
220.108.422
Secretary Experienced
Yes
Use independent judgement to

provide timely and effective
secretarial support to an office,
business unit, department, or
other organisation group.
Answer telephones, screen calls and take

messages so callers/visitors are dealt with
promptly, courteously, and accurately Respond
to more complex or escalated enquiries from
other secretarial staff. May have access to the
email accounts of supported staff to schedule
their appointments and answer or redirect
routine enquiries from internal or external
sources. Accurately transcribe, type, format,
and proof read documents (e.g.,
correspondence, contracts, meeting minutes,
reports, speeches, and presentations) using
word processing, presentation, graphics and
spreadsheet software. Coordinate meetings.
This may include scheduling meeting times,
making travel arrangements for attendees, and
ensuring that various meeting amenities are
available, such as; equipment, food, and
drinks. Perform other administrative tasks
Answer telephones, screen calls, and take
and guidelines to provide timely
messages so callers/visitors are dealt with
and effective secretarial support to promptly, courteously, and accurately.
an office, business unit,
Transcribe, type, format, and proof read a
department, or other organisation variety of material (e.g., correspondence,
group
invoices, contracts, meeting minutes, reports,
speeches, and presentations) using word
processing, presentation, graphics and
spreadsheet software. Coordinate internal and
external meetings. This may include
scheduling meeting times, making travel
arrangements for attendees, and ensuring that
various meeting amenities are available.
Manage the appointments and schedules of
staff in the unit. Use office equipment such as
photocopiers, faxes, and printers. Perform
other secretarial tasks according to established
guidelines and procedures so these activities
MUPC level 22 Diploma or

Manager;
equivalent
MUPC level 21
Senior Manager

Supervisor;
equivalent
MUPC level 22
Manager;
MUPC level 21
Senior Manager
220.108.424
Clerk Experienced
Yes
220.112.220
Office
Administration
Manager
Yes

and effective clerical support to an
office, business unit, department,
or other organisation group.
Gather, compile, and verify information and

enter it accurately into documents such as
reports, presentations or forms; and office
systems such as databases or spreadsheets.
Code and sort documents so they can be
accurately processed or filed.
Make standard calculations to accurately
compile and report statistics.
Respond to, or redirect, routine inquiries from
external or internal sources about the
organisation, its activities, or processes so
callers/visitors are answered promptly and
accurately.
Communicate with external equipment
suppliers (for example, vendors of photocopy,
printing or fax machines) to arrange equipment
service and repair.
Perform other routine administrative activities
according to the organisations established
procedures. These activities may include
answering telephones, taking messages,
distributing incoming mail, preparing outgoing
Manage the administrative
Manage the day-to-day operations of a variety
activities of the overall
of office services to ensure the organisation's
organisation so that administrative administrative needs are met. These activities
staff, equipment, supplies, and
may include: copy services; office supplies;
other resources are used
administrative assistance; mail and messenger
effectively and economically.
services; records management; fleet
management; cleaning, gardening, and
maintenance services; cafeteria and recreation
services; facilities management; reception; and
communication systems. Liaise with managers
to ensure office administration policies,
programmes, and activities are appropriate for
their needs. Plan, prioritise, and manage
maintenance activities and upgrades to
equipment, facilities, and systems to minimise
disruptions to business activities. Research,
evaluate, and recommend office supplies and
equipment purchases to minimise costs and
meet the organisations business needs.
Select and manage relationships with suppliers

e.g.,
Supervisor;
MUPC level 22,
e.g., Manager

e.g.,
equivalent
Administrative
Director; MUPC
level 12, e.g.,
Head of
Administration.
220.112.350
Office
Administration
Yes
220.112.431
Messenger
Yes
220.112.432
Cleaner or Office
Helper
Yes
220.118.420
Data Entry
Operator Experienced
Yes
Supports Office Administration

Manager in some aspects of office
administration including, but not
limited to, maintenance, leasing,
insurance, office equipment and
purchasing of supplies.
Provide support in a variety of capacities which

may include: copy services; office supplies,
equipment, and inventory; administrative
assistance; mail, distribution, and messenger
services; records management; cleaning, and
maintenance services; and reception and
communication systems (such as telephone,
Collect, sort, and distribute internal and
and guidelines to distribute
external mail (for example, letters, packages,
internal and external mail
legal documents) to meet delivery deadlines.
accurately, securely, and on time. Identify wrongly addressed mail, return to
sender or re-address so that mail reaches its
correct destination.
Handle and store mail securely to maintain the
confidentiality of correspondence.
Transport mail between organisation facilities.
Respond to inquiries from within the
Operate cleaning equipment (for example
and guidelines to clean the
steam cleaners, floor polishers) and use
organisations premises and
chemicals and other cleaning products safely
equipment and create a hygienic and in accordance with instructions.
and pleasant working
Collect and dispose of garbage and waste
environment.
according to the organisations waste removal
and recycling policies.
Recognise and report pest infestations to
supervisor or manager.
Under limited supervision, operate Type in data and codes required to process
computers to input data into files information.
and databases. May undertake
Retrieve, confirm and update data in storage.
more complex tasks where
Maintain records of data input.
necessary
Maintain logs of messages to and from
computers.
Observe screens to detect malfunctions.
Operate equipment within prescribed
standards.
Detect errors by the use of verifying
procedures and make changes as instructed.

or above, e.g., equivalent
Office Manager

or above, e.g.,
Office
Manager/Office
Services
Manager

e.g., Cleaning
Supervisor;
MUPC level 22,
e.g., Office
Services
Manager

e.g., Data Entry
Supervisor;
MUPC level 22,
e.g., Office
Services
Manager
220.120.220
Security Manager Yes
Implement the company's security

policies, procedures,
programmes, and systems for
visitor control, employee
identification, and safeguard of the
organisation's facilities,
equipment, and materials, in order
to ensure personnel and property
and guidelines to maintain the
safety and security of the
organisations employees, clients,
visitors, and property.
220.120.420
Security Guard Experienced
Yes
220.368.420
Receptionist
Yes
Operate a switchboard and

receive visitors so that all
callers/visitors are dealt with
promptly, courteously, and
accurately.
220.372.420
Personal Driver
Yes
Drive company vehicles safely

and according to established
schedules and road regulations.
Implement the organisation's security policies,

procedures, and programmes.
Coordinate and administer security clearances.
Manage loss prevention, safety incident loss,
and crime management function.
Monitor safety standards and maintenance of
local community relationships.
Manage teams of security professionals.
Inspect grounds and premises according to
established schedules personally and/or with
electronic surveillance equipment; report
intruders or incidents to central security control
or to external security or police agencies.
Greet visitors; establish their reasons for being
on the organisations premises, and issue
visitor passes to ensure that access to all
buildings and premises is controlled.
Respond promptly to requests for assistance
from employees to ensure their safety and
Receive and correctly route incoming and
outgoing telephone calls at a switchboard or
multi-line phone and maintain long distance
call logs.
Take and distribute accurate messages.
Greet visitors and determine the nature of their
visit; issue visitor passes and maintain visitor
logs; alert appropriate party of visitor arrival or
direct visitors to appropriate office, department
or employee.
Respond to routine inquiries from internal or
external sources, for example on the
organisations location, hours of operation,
phone numbers, or email address.
May also perform miscellaneous administrative
Drive company vehicles in accordance with
driving schedules and road regulations.
Perform basic maintenance to keep vehicles
clean and in good order (for example inflate
tyres, check oil and water, clean interior).
May perform personal tasks (for example
errands, shopping) for executive staff.

e.g.,
equivalent
Administrative
Director; MUPC
level 12, e.g.,
Head of
Administration.
e.g., Security
Supervisor;
MUPC level 22,
e.g., Security
Manager

e.g., Office
Manager

or higher, e.g.,
Office Manager
310.000.120
Head of
Information
Technology
310.100.210
Information
Yes
Technology Senior
Manager
Yes

organisation-wide information
technology strategy that aligns
with the organisation's vision and
its current and long-term business
objectives. Contribute to business
planning at the top executive level
so future IT opportunities and
challenges can be taken into
account and so the organisation's
IT strategy is aligned with other
business strategies.
Plan and direct the information

processing activities of the
organisation and coordinate the
effective design, implementation
and operation of information
systems and applications.
Evaluate the organisations long-term

information needs and develop an IT strategy
that meets those needs and contributes to the
organisations business objectives. Evaluate
and prioritise improvements to the
organisations IT infrastructure (e.g., computer
hardware, operating systems,
communications, software applications, data
processing, and security systems) in order to
ensure the organisations IT resources are
used effectively. Develop and implement an
overall IT security strategy and ensure that
appropriate IT security systems and processes
are in place to protect the privacy and integrity
of the organisations information and related
intellectual property. Lead, direct, evaluate,
and develop a team of managers to ensure the
Plan, develop and direct the operation of
information technology systems. Plan and
coordinate all investigations, feasibility studies
and surveys of proposed and existing
information systems and machine applications.
Guide the selection, installation and use of
computing equipment and software. Maintain
current knowledge of equipment, systems and
programming techniques appropriate to the
organisation. Participate in the training of key
management with data processing techniques.
Set policies, procedures, technical standards,
methods, and priorities. Control and
recommend budgets. Control the security of
information systems. Direct maintenance work
and quality control to ensure the efficient and
timely operation of the information technology
function. Monitor operations and develop
improvements. Control the selection,
development and training of information

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation

e.g., Head of
equivalent
Information
Technology
310.100.230
Information
Technology
Supervisor
Yes
Supervise a team of IT
professionals that define, develop,
and maintain information systems
within the organisation.
310.100.330
Information
Technology
Specialist
Yes
Serve as the highest level

technical support to multiple end
users.
310.100.350
Information
Technology
Yes
Provide technical support to

defined end user groups.
Coordinate studies and implement new

procedures and techniques.
work of others to ensure projects are
conducted effectively and recommendations
and reports are accurate and timely.
Top level technical expert supporting multiple
end user groups. Work with user groups to
identify and solve business problems with all
available technology including hardware,
software, databases, and peripherals.
Requires broad and deep technical experience
related to studying and analysing systems
needs, systems development, systems
process analysis, design, and re-engineering.
The Specialist level will have highly developed
skills and experience in business
management, systems engineering, operations
research, and management engineering.
Typically requires specialisation in multiple
software or business applications utilised in an
end user environment. Keeps abreast of
technological developments and applications
and uses that information to proactively initiate
enhancements to mitigate against future
Under limited supervision, work with user
groups to solve business problems with
available technology including hardware,
software, databases, and peripherals. Has
technical experience related to studying and
analysing systems needs, systems
development, systems process analysis,
design, and re-engineering. Has experience
with business management, systems
engineering, operations research, and
management engineering aspects of the role.
May have specialisation in particular software
or business applications utilised in an end user

e.g.,
equivalent
Information
Technology
Senior Manager

or 21, e.g.,
equivalent
Information
Technology
Supervisor, IT
Senior Manager

or 21, e.g.,
equivalent
Information
Technology
Supervisor, IT
Senior Manager
320.381.220
Technology
Manager - IT
Infrastructure
Yes
Responsible for the information

technology architecture and
overall direction for the
organisation's technical
infrastructure.
320.392.340
IT Business
Analyst - Senior
Yes
Define systems scope, objectives

and functionality based on user
input and an understanding of
business processes and industry
requirements.
320.392.350
IT Business
Analyst Experienced
Yes
Define systems scope, objectives

and functionality based on user
input and an understanding of
business processes and industry
requirements.
320.394.340
ERP Business
Analyst - Senior
Yes
Analyse organisation business

processes and systems (financial,
logistical, human resources, etc.)
and automate/optimise processes
through a third party enterprise
resource planning system (ERP e.g. SAP, PeopleSoft, Oracle).
320.394.350
ERP Business
Analyst Experienced
Yes
Analyse organisation business

processes and systems (financial,
logistical, human resources, etc.)
and automate/optimise processes
through a third party enterprise
resource planning system (ERP -
Provide architecture vision and planning.

Anticipate future business directions and
enterprise needs. Partner with technical staff
to integrate hardware, software and network
interfaces to form a system. Provide leadership
and direction to develop the organisation's
The Senior level IT Business Analyst will
execute many of the same activities as the
Experienced level, but in addition, will typically
work on more complex, larger and higher
importance/impact projects. The Senior level
will also typically be expected to devise more
optimal systems and processes as a result of
broader and deeper experience.
Design or modify information systems through
process of business analysis; identifying user
needs, documenting requirements, and
translation into proper system requirement
specifications. Considers computer equipment
capacity and limitations, operating time, and
form of desired results. Competent to work in
some phases of systems analysis. Considers
the business implications of the application of
The Senior level ERP Business Analyst will
importance/impact aspects of the system. The
Senior level will also typically be expected to
devise more optimal systems and processes
as a result of broader and deeper ERP
Apply functional knowledge to design and
customisation of workflow systems that provide
seamless integration for client/server
applications. Writes functional requirements,
develops test plans, and works with production
issues. Provide assistance to junior level ERP

e.g., Head of
equivalent
Information
Technology

or 21, e.g.,
equivalent
Information
Technology
Supervisor, IT
Senior Manager

or 21, e.g.,
equivalent
Information
Technology
Supervisor, IT
Senior Manager

or 21, e.g.,
equivalent
Information
Technology
Supervisor, IT
Senior Manager

or 21, e.g.,
equivalent
Information
Technology
Supervisor, IT
Senior Manager
320.414.220
Systems
Development
Manager
Yes
320.414.230
Systems
Development
Supervisor
Yes
Manage the organisations

information (electronic data)
systems so that they function
reliably, meet the organisations
business needs, and use the
organisations IT resources
effectively.
Liaise with managers to develop and maintain

electronic data systems that are appropriate
for their business needs, integrated with other
systems, and consistent with the information
systems strategy. Oversee the design,
development, and testing of information
systems. Plan, prioritise, and manage the
implementation of system upgrades to
minimise disruptions to business activities and
use the organisations IT resources effectively.
Develop and implement a systems
maintenance programme to ensure the
organisations systems function reliably.
Research, evaluate, and recommend hardware
and software products that will enhance the
capabilities of the organisations information
systems. Select and manage ongoing
relationships with external consultants and
suppliers to ensure satisfactory standards of
service. Lead, direct, evaluate, and develop a
Supervise the activities of a team Lead the day-to-day activities of a team of
of information systems
information systems professionals to ensure
professionals responsible for one that information systems function reliably and
or more information systems to
meet the organisations business needs.
ensure that the systems function Activities of the team may include developing,
reliably within the organisation's
implementing, testing, and maintaining a large
overall systems architecture.
system or project or several smaller systems
or projects.
Supervise team members; prioritise and assign
tasks to ensure that the teams resources are
used effectively.
from team members and check the quality of
their work to ensure that systems meet agreed
specifications and are consistent with the
overall design and architecture of the
organisations information systems.

e.g., Head of
equivalent
Information
Technology or
Chief
Technology
Officer

e.g., Systems equivalent
Manager
320.414.340
Systems Analyst - Yes

Senior
320.414.341
Systems Analyst
Programmer Senior
Yes
320.414.342
Systems
Programmer Senior
Yes
Design information systems that

are appropriate for users needs
and consistent with the overall
design of the organisations
information systems architecture.
The Senior level Systems Analyst will execute

will also typically be expected to design highly
Will often coach, train or mentor less senior
Design and program (code)
The Senior level Systems Analyst Programmer
information systems that are
will execute many of the same activities as the
appropriate for users needs and Experienced level, but in addition, will typically
consistent with the overall design work on more complex, larger and higher
of the organisations information importance/impact projects. The Senior level
systems architecture.
will also typically be expected to design highly
professionals
Write programs (code) to create The Senior level Systems Programmer will
or modify information systems that execute many of the same activities as the
are appropriate for users needs Experienced level, but in addition, will typically
information systems architecture. will also typically be expected to devise highly
optimal programming code and processes as a
result of broader and deeper experience.

Development
Supervisor

Development
Supervisor

Development
Supervisor
320.414.350
Systems Analyst - Yes

Experienced
Design information systems that

are appropriate for users needs
information systems architecture.
Under general supervision, collect and analyse MUPC level 23, Degree or
information from system users to formulate the e.g., Systems equivalent
scope and objectives of the system.
Development
Supervisor
Prepare flow charts, models, and procedures
and conduct feasibility studies to design
possible system solutions
Write system and programming specifications
so that when the system is implemented it will
meet user needs.
Estimate the costs of system solutions and
prepare project plans to provide input into
decisions about prioritising projects and
allocating IT resources.
Prepare and maintain technical documentation
to guide system users and to assist with the
ongoing operation, maintenance, and
development of the system.
320.414.351
Systems Analyst
Programmer Experienced
Yes
320.414.352
Systems
Programmer Experienced
Yes
Design and program (code)

information systems that are
appropriate for users needs and
consistent with the overall design
of the organisations information
systems architecture.
Under general supervision, formulates and

defines system scope and objectives. Devises
or modifies procedures to solve complex
problems considering computer equipment
capacity and limitations, operating time, and
form of desired results. Prepares detailed
specifications from which programs will be
written. Designs, codes, tests, debugs, and
documents those programs. May be
responsible for completion of a phase of a
project.
The Systems Analyst Programmer role will
Write programs (code) to create or Under general supervision, modifies
modify information systems that
moderately complex applications programs
are appropriate for users needs from detailed specifications. Codes, tests,
debugs, documents, and maintains those
programs. Competent to work on most phases
information systems architecture. of applications programming activities, but
requires instruction and guidance in phases.
Note: This position does not perform systems

Development
Supervisor

Development
Supervisor
320.428.340
Web Applications Yes

Developer - Senior
320.428.350
Web Applications
Developer
Yes
330.398.230
Database
Administration
Supervisor
Yes
Design, build, test, implement,

and maintain complex or largescale web pages and web
applications that are reliable and
accessible and support the
organisations communications
and internet strategies.
The Senior level Web Applications Developer

will execute many of the same activities as the
will also frequently lead development projects
and Liaise with external consultants or vendors
to integrate new web products with existing
web applications to improve the functionality or
design of the organisations website.
Design, build, test, implement,
Use a variety of internet technologies,
and maintain web pages and web techniques and tools such as graphics
applications that are reliable and software applications and object-oriented
accessible and support the
languages (e.g., Java, CGI, Visual Basic,
organisations communications
HTML, XML) to create web applications and
and internet strategies.
web page elements such as user interface
features, site animation, special-effects,
databases, and e-business applications.
Communicate with functional or operational
area managers and other specialists to design
web applications and web pages that are
consistent with agreed specifications and with
consistent with the overall design and
architecture of the organisations website.
Maintain website technical documentation to
assist with website maintenance and
upgrades. Analyse, investigate, and solve
technical problems associated with web pages
and web applications and recommend
improvements in order to minimise disruptions
Supervises the activities of a team Lead the day-to-day activities of a team of
of IT professionals who design,
Database Administrators. Activities of the team
implement, and maintain
include designing and maintaining databases
databases in a client/server
to meet user's needs. Supervise team
environment for the organisation. members; prioritise and assign tasks to ensure
the teams resources are used effectively and
systems projects are implemented in
accordance with project plans and budgets.

or 21, e.g.,
equivalent
Information
Technology
Supervisor, IT
Senior Manager

or 21, e.g.,
equivalent
Information
Technology
Supervisor, IT
Senior Manager

Iformation
equivalent
Technology
Senior Manager
330.398.340
Database
Administrator Senior
Yes
330.398.350
Database
Administrator Experienced
Yes
330.404.220
Helpdesk Manager Yes
Designs, creates and maintains

environment.
The Senior level Database Administrator will

importance/impact databases and projects.
The Senior level will also frequently lead
database development projects and advise
management and users on new or optimal
technologies or methods to improve the
functionality and/or efficiency of the
organisations databases.
Designs, creates and maintains
Works with end users and/or Business or
Systems Analysts to develop database
environment.
specifications and design. Designs, creates
and maintains database dictionaries, access
and reporting methods, data integrity and
validation checks and procedures, statistical
algorithms, documentation and overall
Manage the day-to-day operations Plan, prioritise, and schedule help desk
of the organisations help desk so activities to ensure continuity of service.
that user problems are identified,
prioritised, researched, resolved, Ensure that help desk staff use and maintain
and followed-up quickly and
problem management databases or other help
competently.
desk software so that help desk activities and
performance can be monitored.
Analyse help desk enquiries to identify
recurring user problems, recommend
solutions, and to identify areas where help
desk service can be improved.
Develop problem solving guidelines,
checklists, or other materials to assist help
desk staff to respond to user problems that are
recurring or routine.
from team members.
Lead, direct, evaluate, and develop help desk

e.g., Database equivalent
Administration
Supervisor

e.g., Database equivalent
Administration
Supervisor

e.g., Head of
equivalent
Information
Technology
330.404.410
Helpdesk
Coordinator Senior
Yes
Identify, investigate, resolve, and

follow-up problems brought to the
helpdesk by users of personal
computers, servers, or mainframe
applications.
Communicate with users to help understand

and resolve their problems.

e.g., Help Desk equivalent
Manager
Follow established procedures or develop

innovative new solutions to user problems.
Prioritise and schedule own activities so that
work is completed on time.
Use problem management databases or other
help desk software.
330.408.230
Network
Administration
Supervisor
Yes
Coach less experienced help desk staff and

help them resolve user problems.
Supervises the activities of a team Lead the day-to-day activities of a team of
of IT professionals who install,
Network Administrators. Activities of the team
configure and maintain the
includes monitor network performance and
organisation's local area
resolve technical problems. Supervise team
network(s).
members; prioritise and assign tasks to ensure
that the teams resources are used effectively
and that systems projects are implemented in
accordance with project plans and budgets.

Iformation
equivalent
Technology
Senior Manager
330.408.350
Network
Administrator Experienced
Yes
Install, configure, maintain,

support, and secure the
organisations local area network,
including hardware resources and
software applications, to ensure
that the network is reliable and
that the organisation's IT
resources are used efficiently.
Monitor network performance; identify,

troubleshoot, investigate, and resolve technical
problems in order to maintain a reliable
network service and recommend
improvements and minimise future disruptions.

e.g., Network
equivalent
Operations
Manager or
Network
Administration
Where necessary, refer problems to vendor
Manager;
and supplier support services and monitor
MUPC level 12
problem resolution to ensure that the
Head of
organisation receives satisfactory standards of Information
service.
Technology.
Establish and enforce guidelines related to
network use (for example disk space, network
access, appropriate software applications) in
order to ensure that the network is secure and
reliable and that the organisations IT
resources are allocated efficiently.
Research, evaluate, and recommend
hardware, software, and telecommunications
equipment that will enhance the performance
of the network.
330.418.220
IT Operations
Manager
Yes
330.418.240
IT Operations
Supervisor
Yes
330.418.420
Computer
Operator Experienced
Yes
Plan, direct, and monitor computer

operations to maximise the use of
the organisations information
processing systems and
resources. Activities managed
may include data processing, data
entry, data control, position
language set-up, and tape library.
Prioritise and schedule computer operations

and workflow so processing equipment and
other IT resources are used to their full
capacity.
Analyse production, maintenance, and
malfunction records to identify problems and
recommend solutions (e.g., changes to
procedures, workflow, or equipment) to
improve performance and increase the
capacity. Research, evaluate, and recommend
equipment purchases to enhance the
capabilities of computer operations. Lead,
direct, evaluate, and develop computer
operations staff to ensure computer operations
activities meet pre-established production
targets and operating budgets. Liaise with
functional or operational area managers to
understand their current and future information
needs and develop plans, cost estimates, and
schedules for integrating these needs into
Coordinate the day-to-day
Coordinate, coach, and mentor team
activities of a team (or shift) of
members; prioritise and assign tasks to ensure
para-professionals to ensure that that the teams resources are used effectively
computer operations run smoothly and that work schedules and targets are met.
and reliably. Activities of the team
may include data processing, data Monitor the performance of equipment and
entry, data control, position
processes; identify, troubleshoot, and resolve
language set-up, and tape library. scheduling problems in order to maintain
efficient computer operations.
Operate computer equipment in

accordance with established
guidelines and operating
procedures to meet pre-set
targets and work schedules.
Activities may include data entry,
or operating a computer using a
central console or on-line terminal.
Prepare activity and progress reports so that

Monitor the operation of computer equipment
to identify and report errors, equipment
failures, or deviations from standards.
Maintain accurate computer records and
production reports so that the performance of
computer operations can be analysed.
May change the sequence of computer
activities so that operations can continue when
individual units of the system malfunction.

e.g., Head of
equivalent
Information
Technology or
Head of IT
Operations

e.g., IT
equivalent
Operations
Manager

e.g., IT
Operations
Supervisor;
MUPC level 22,
e.g., IT
Operations
Manager
330.420.220
IT Security
Manager
Yes
Directs and implements the

necessary controls and
procedures to cost-effectively
protect information systems
assets from intentional or
inadvertent modification,
disclosure, or destruction.
330.420.340
IT Security
Professional Senior
Yes
Performs all procedures

necessary to ensure the safety of
information systems assets and to
protect systems from intentional or
inadvertent access or destruction.
330.420.350
IT Security
Yes
Under general supervision,

performs all procedures asked to
ensure the safety of Information
Systems Assets and to protect
systems from intentional or
Provides guidance and direction for the

physical protection of information systems
assets to other functional units. Provides
reports to superiors regarding effectiveness of
data security and makes recommendations for
the adoption of new procedures. Assigns work
to subordinates, monitors performance, and
conducts performance appraisals. Interviews
Ensures that user community understands and
adheres to necessary procedures to maintain
security. May require familiarity with domain
structures, user authentication, and digital
signatures. Conducts accurate evaluation of
the level of security required. Requires an
understanding of firewall theory and
configuration. Has in-depth knowledge of
intrusion detection and Internet architecture.
Must be able to weigh business needs against
security concerns and articulate issues to
Develops IT security standards and
procedures. Demonstrated knowledge and
understanding of information technology
industry trends and emerging technologies and
an ability to relate them to the company and its

e.g., Head of
equivalent
Information
Technology or
Chief
Technology
Officer
e.g., IT Security equivalent
Manager

e.g., IT Security equivalent
Manager
330.424.220
IT Support
Manager
Yes
Manage the operation and

maintenance of the organisations
information (electronic data)
systems so that they function
reliably, meet the organisations
business needs, and use the
organisations IT resources
effectively.
Plan, prioritise, and manage IT support and

maintenance activities to ensure that
organisations information systems function
reliably and that IT resources are used
effectively.

e.g., Head of
equivalent
Information
Technology
Research, evaluate, and recommend hardware

and software products that will enhance the
capabilities of the organisations information
systems.
managers to understand their current and
future information needs and determine how
information systems should be installed,
configured, and maintained to best meet these
needs.
330.424.230
IT Support
Supervisor
Yes
330.424.340
IT Support Analyst -Yes

Senior

of IT professionals who provide
technical support to the
organisation's information
systems to ensure these systems
operate effectively and reliably.
Administer and maintain the

organisations information
systems (for example UNIX, NT)
to ensure that they function
reliably and in accordance with
user needs.

Lead the day-to-day activities of a team of IT
professionals to ensure that the organisations
information systems and hardware resources
function reliably. Activities of the team may
include installing, configuring, administering,
and maintaining a large system or several
smaller systems. Supervise team members;
prioritise and assign tasks to ensure the teams
resources are used effectively and systems
projects are implemented in accordance with
project plans and budgets. Communicate with
system users to identify and resolve user
problems. Respond to more complex,
Install, configure, administer, and maintain
most complex information systems and
associated hardware, in accordance with
technical specifications, so that the
organisation's information systems function
reliably. Communicate with system users; and
investigate, trouble-shoot, and resolve system
problems (or escalate them to more senior
staff) so that user problems are resolved
quickly and satisfactorily. May coach or

e.g., IT Support equivalent
Manager or
Systems
Manager

Supervisor;
MUPC level 22,
e.g., IT Support
Manager
330.424.350
IT Support Analyst -Yes

Experienced
330.432.350
Web Administrator Yes
Administer and maintain the

organisations information
systems (for example UNIX, NT)
to ensure that they function
reliably and in accordance with
user needs.
Install, configure, administer, and maintain

information systems and associated hardware,
in accordance with technical specifications, so
that the organisation's information systems
function reliably. Communicate with system
users; and investigate, trouble-shoot, and
resolve system problems (or escalate them to
more senior staff) so that user problems are
Participate in a range of website Monitor the day-to-day operations of website to
administration activities so that the ensure its performance is reliable and secure.
organisation's website(s) functions Co-ordinate maintenance and upgrade
reliably and provides content that activities with technical specialists and
meets visitors needs.
suppliers (e.g., website designers, and Internet
Service Providers) to ensure the organisation
receives satisfactory standards of service.
Update the website so the information it
presents is accurate and relevant to users.
This may include sourcing content from other
areas of the organisation or preparing content
for approval by functional operational
managers. Assist users to access and
navigate the website to quickly identify and
resolve user problems. Administer website
passwords and other user identification to
ensure the website security. Monitor website
chat-rooms, discussion boards, customer
service email inboxes and feedback pages, or
other interactive features to ensure that user

Supervisor;
MUPC level 22,
e.g., IT Support
Manager

e.g., Website
equivalent
Manager;
MUPC level 13,
e.g., ECommerce
Director
400.000.120
Head of Sales and Yes

Marketing
400.436.130
Head Of Business Yes

Development

organisation-wide sales and
marketing strategy that will
improve the organisations
competitive position.
Lead, direct, and control all sales and

marketing functions so activities meet the
organisations business objectives, comply
with regulations, and protect the organisations
reputation. Activities may include: market
research, forecasting; pricing, marketing
campaigns, business development activities;
customer service; invoicing and payment
administration. Negotiate terms of sales with
major clients to maximise the organisations
interests. Establish targets in areas such as
product mix, sales volume, market share, or
business development. Monitor performance of
the organisation against these goals. Liaise
with other senior executives across the
organisation to ensure strategies are
integrated with the rest of the business and
align with corporate objectives. Select and
manage relationships with consultants and
Develop and implement a
Identify, evaluate, negotiate and manage the
business development strategy
most complex or strategically important
that aligns with the organisation's business opportunities, that will contribute to
overall vision. Lead, direct, and
the organisations short and long-term
control all business development business goals. Evaluate the findings of
activities to meet the
market research or analysis projects, assess
organisations short and long-term the viability of alternative opportunities, and
business objectives.
present recommendations to top executives or
the Board. Establish high-level, significant
relationships with potential clients, partners,
key decision-makers, and industry leaders to
promote the organisations products and
services. Lead the most important, complex,
controversial or difficult meetings and
negotiations with potential clients and business
partners to pursue business opportunities and
protect the organisations business interests.

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Operating
Officer

e.g., Head of
equivalent
Sales and
Marketing;
MUPC level 11,
e.g., Head of
Organisation
400.436.220
Business
Development
Manager
Yes
Identify, research, evaluate, and

pursue business development
opportunities that will contribute to
the organisations short and longterm business goals.
400.436.340
Business
Development
Analyst - Senior
Yes
Identify potential business

development opportunities and
design and oversee feasibility
studies to assess their viability.
400.436.350
Business
Development
Analyst Experienced
Yes
Conduct market research and

feasibility studies to analyse the
viability of alternative business
development opportunities.
Identify, evaluate, negotiate, and manage

business opportunities. Manage the most
complex, large, or difficult market analysis
projects. Evaluate findings. Prepare reports.
Make recommendations to senior
management about the viability of alternative
opportunities. Establish long-term professional
relationships with potential customers and
partners to promote the organisations
products and services. Lead negotiations with
potential clients and business partners to
pursue business opportunities and protect the
organisations business interests. Refer sales
leads and customer feedback to appropriate
contacts within the organisation and liaise with
those contacts to ensure the referrals are
followed-up promptly. Lead, direct, evaluate,
and develop a team of business development
The Senior level Business Development
Analyst will typically have many of the same
responsibilities and activities as the
experienced level. In addition they may assist
in identifying business opportunities and
evaluating opportunities in areas such as
mergers and acquisitions, alliances, and
business deals. The Senior level role also
works to develop solid, long-term professional
relationships with customers, prospects and
industry leaders.

e.g., Head of
equivalent
Business
Development;
MUPC level 12,
e.g., Head of
Sales and
Marketing
Collect, compile, verify, and analyse financial,

competitive, sales, marketing, and other
information about potential business partners;
new markets, products and services; or other
business opportunities so that senior
information for making strategic and
Prepare documents and materials (for
example, reports, presentations, information
packages) for meetings and negotiations with
potential clients and business partners so that

e.g., Business equivalent
Development
Manager or
Sales and
Marketing
Manager

e.g., Business equivalent
Development
Manager or
Sales and
Marketing
Manager
410.000.120
Head of Marketing Yes
410.100.220
Marketing
Manager
Yes

organisation-wide marketing
strategy for product positioning,
market penetration, and pricing
that will improve the organisations
competitive position and is
consistent with the organisations
overall mission, vision, and
objectives.
Lead, direct, and control marketing policies,

programmes, and activities to meet business
objectives, comply with regulations and
standards, and protect the organisations
reputation. Activities may include: market
research, product planning, pricing, marketing
communications, advertising and promotions.
Contribute to business planning at the
executive level. Monitor, analyse, and evaluate
market trends, consumer behaviour, and
competitor activity to identify market
opportunities; adjust marketing strategy and
plans to meet changing markets and
competitive conditions. Build relationships with
strategic customers to maximise the
organisations business interests. Liaise with
senior executives across the organisation to
ensure marketing strategies and activities are
align with the overall corporate objectives.
Manage day-to-day marketing
Develop and implement marketing plans for
programmes and activities so that the organisations products/services to meet
they meet the organisations short established targets. Activities may include:
and long-term business
market research, oversight of product
objectives, comply with
development and design; pricing; launch new
regulations and standards, and
products; oversee advertising campaigns; and
protect the organisations public
monitor sales performance. Contribute to
reputation.
business planning at the executive level to
develop a marketing strategy consistent with
the organisations overall mission, vision, and
objectives. Define advertising objectives,
recommend choice of media, and allocate
resources so advertising campaigns are
effective, economical, and appropriate for
intended audience. Select and manage
ongoing relationships with vendors. Adjust
marketing strategy and plans to meet changing
markets and competitive conditions. Liaise with
other managers to ensure marketing activities

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Operating
Officer or Top
Marketing and
Sales Executive

e.g., Head of
equivalent
Marketing;
MUPC level 11,
e.g., Head of
Organisation
410.100.340
Marketing Analyst - Yes

Senior
410.100.350
Marketing Analyst - Yes

Experienced
Plan, develop, and execute more The Senior level Marketing Analyst will be
complex product promotions and similar to that of the experienced level but
marketing campaigns.
typically on projects that are more complex
and larger in scope and impact on the
marketing plan and the organisation's
business.
The Senior level role will also plan and execute
marketing activities, pricing policies and sales
promotions to achieve the business' targets.
Liaise with the marketing and sales managers
to ensure that they understand and comply
with the marketing initiatives and policies.
Develop, schedule, and execute marketing
programmes, including product promotion,
sales channels and pricing.
Review business results against marketing
plan and advise on areas of improvement.
Under general supervision,
Design, develop, and implement marketing
coordinate and provide technical activities and materials such as brochures,
marketing expertise for product
audio/ visual materials.
promotions and marketing
Review business results and ensure the
campaigns.
adherence of the marketing activities and
plans.
Liaise with the media, advertising agencies
and public relations firms.
Coordinate involvement in conferences,

e.g., Marketing equivalent
Manager

Manager
410.444.220
Advertising/Marketi Yes
ng
Communications
Manager
410.444.340
ng
Communications
Professional Senior

advertising and promotions
strategy by managing a team of
marketing professionals who
develop and execute promotional
campaigns. These campaigns
inform the organisations target
market of the merits of purchasing
its products and services and may
include trade exhibitions; direct
mailing; telemarketing; seminars;
store signs and billboards; and
print, television, film, and radio
advertising.
Define advertising objectives, recommend

choice of media, and allocate internal and
external resources so campaigns are effective,
economical, and appropriate for their intended
audience. Liaise with managers in sales,
marketing, and brand management to develop
campaigns that will help them achieve their
sales goals; integrate with other campaigns;
align with the organisation's overall advertising
and promotions strategy. Contribute to the
development of sales strategies for a product,
service, or market segment that align with the
organisation's vision and its current and longterm business objectives. Select and manage
ongoing relationships with, external vendors
and agencies (for example printers, event
organisers, graphic designers, advertising
agencies, media outlets). Lead, direct,
evaluate, and develop a team of marketing
communications professionals to ensure that
Plan, develop, and execute more Research, write, and design more complex or
complex promotional campaigns, specialised sales collateral that is effective and
or those that are of strategic
appropriate for the intended audience. Arrange
importance to the organisation.
for this material to be economically published
These campaigns inform the
and distributed. Collateral may include training
organisations target market of the and selling aids, telemarketing scripts,
merits of purchasing its products advertising copy, brochures, catalogues,
and services and may include
display advertising, technical instructions, fact
trade exhibitions; direct mailing;
sheets, and information booklets. Organise
telemarketing; seminars; store
and attend seminars, trade shows, industry
signs and billboards; and print,
exhibitions, and other events so potential
television, film, and radio
customers have an opportunity to learn about
advertising.
the organisation and its products and services.
Liaise with managers in sales, marketing, and
brand management to develop campaigns to
help them achieve their sales goals. Liaise with
external vendors and agencies (e.g., printers,
event organisers, graphic designers,
advertising agencies, media outlets) to ensure
their work meets the organisations

e.g., Head of
equivalent
Marketing;
MUPC level 13,
e.g., Head of
Advertising/Mar
keting
Communication
s

e.g.,
equivalent
Advertising/Mar
keting
Communication
s Manager or
Advertising
Manager
410.444.350
ng
Communications
410.448.130
Head of Category Yes

Management
Plan, develop, and execute

promotional campaigns that
inform the organisations target
market of the merits of purchasing
its products and services. These
campaigns may include trade
exhibitions; direct mailing;
telemarketing; seminars; store
signs and billboards; and print,
television, film, and radio
advertising.
Research, write, design, and edit sales

collateral that is effective and appropriate for
the intended audience. Arrange for this
material to be economically published and
distributed. Collateral may include training and
selling aids, telemarketing scripts, advertising
copy, brochures, catalogues, display
advertising, technical instructions, fact sheets,
and information booklets.
Organise and attend seminars, trade shows,
industry exhibitions, and other events so that
potential customers have an opportunity to
learn about the organisation and its products
and services.
Liaise with external vendors and agencies (for
example printers, event organisers, graphic
Implement a strategy for the
Works closely with Customer Management to
Category Management subensure alignment and execution against the
function. Lead, direct, and control category and brand strategies by directing and
the Category Management
overseeing Category Management jointactivities within the organisation. working projects with key customers and
providing the tools required.
Provides direction and feedback to Consumer
Marketing and Category/Channel Development
to enhance category and brand strategies to
play an integral role in enhancing demand
through customers in a cost-effective way.

e.g.,
equivalent
Advertising/Mar
keting
Communication
s Manager or
Advertising
Manager

e.g., Head of
equivalent
Marketing;
MUPC level 11,
e.g., Head of
Organisation
410.448.220
Category
Management
Manager
Yes
410.460.220
Market Research
Manager
Yes
Responsible for achieving volume

and share targets for assigned
projects by creating and executing
the category management plans.
Develops category or channel merchandising

and promotions strategies with marketing and
sales teams.
Analyses promotional effectiveness and uses
the information to develop or revise category
plans as well as individual marketing and sales
account plans.
Responsible for the development of
merchandising and space plans for individual
accounts within own category in line with
Account, Sales Team and Brand strategies.
Works with Sales and Marketing to develop
sales materials tailored to brand, account, or
channel.
Responsible for category analysis and the ontime delivery of promotional materials to
retailers through a team of category analysts
Manage research activities to
Plan, prioritise, and manage research projects
within established budgets and deadlines. The
market and competitor information purpose of studies may be to measure current,
for strategic and operational
and forecast future, market activity and
decisions.
consumer trends; conduct primary consumer
research; identify new market opportunities;
analyse competitor activities; or evaluate the
success of the organisation's marketing,
advertising, and sales campaigns.
Manage the most complex, large, or difficult
research projects; evaluate findings, prepare
reports and make recommendations to senior
management about the implications of
alternative sales, marketing, and business
development strategies.
Select, and manage ongoing relationships
with, external research agencies and
consultants to ensure the organisation
Lead, direct, evaluate, and develop market
research staff to ensure that the teams

e.g., Head of
equivalent
Category
Management;
MUPC level 12,
e.g., Head of
Marketing

Director; MUPC
level 12, e.g.,
Head of
Marketing
410.460.230
Market Research
Supervisor
Yes

of market researchers to ensure
that research is credible and costeffective and that
recommendations and reports are
accurate and timely.
410.460.350
Market Research
Analyst Experienced
Yes
Conduct and analyse market

research studies to provide
accurate and timely information
for strategic and operational
decisions.
Plan, design, execute and analyse more

complex market research studies; prepare
forecasts, reports, and recommendations so
that senior management has accurate and
timely information for making decisions.
Coach and mentor team members and check
their work so that the results of research
Plan, design, and execute market research
studies; analyse the results; and write reports
and recommendations so that senior
managers can evaluate alternatives against
the organisations business objectives. The
purpose of studies may be to measure current,
and forecast future, market activity and
consumer trends; conduct primary consumer
research; identify new market opportunities;
analyse competitor activities; or evaluate the
success of the organisation's marketing,
advertising and sales campaigns.
Collect, compile, verify, and analyse
information from internal and external sources
(for example, market, demographic, economic,
and other financial data) in order to develop
recommendations about the implications of
alternative sales, marketing, and business
development strategies.
Maintain a database of market and competitor

e.g., Market
equivalent
Research
Manager or
Marketing
Manager

e.g., Market
equivalent
Research
Supervisor;
MUPC level 22,
e.g., Market
Research
Manager or
Marketing
Manager
410.476.210
Group
Brand/Product
Manager
Yes
410.476.330
Brand/Product
Manager - Senior
Yes

consistent and integrated
marketing and sales strategy for a
group of the organisations
products/services in order to meet
established sales or market share
targets.
Effectively market assigned products/services.

Monitor, analyse, and evaluate market trends,
consumer behaviour, and competitor activity to
identify market opportunities for
products/services. Monitor and evaluate
product performance and customer feedback
to generate new product ideas, identify
product/service features needing to be
changed to meet customer needs. Liaise with
other areas of the organisation to implement
these changes. Prepare sales forecasts and
budgets; monitor sales volume, revenue, and
cost against forecasts. Adapt plans to improve
the sales performance of the
products/services. Allocate resources and
schedule marketing and advertising activities
for each product/service in the organisations
overall marketing strategy. Liaise with
advertising specialists to design sales
Implement a marketing and sales Conduct market research, oversee product
strategy for one or more of the
development and design, set prices, launch
organisations more complex,
new products, oversee advertising campaigns,
controversial, or strategically
and monitor sales performance to effectively
significant products/services in
market assigned products/services. Monitor,
order to meet established sales or analyse, and evaluate domestic and
market share targets.
international market trends, consumer
behaviour and competitor activity to identify
market opportunities for the product/service.
Monitor, analyse, and evaluate product
performance and customer feedback to
generate new product ideas. Identify
product/service changes to meet customer
needs. Liaise with other areas of the
organisation (e.g., production, R&D) to
implement these changes. Prepare sales
forecasts and budgets; monitor sales volume,
revenues and costs against forecasts. Adapt
plans to improve the sales performance of the
product/service. Liaise with advertising and

Director; MUPC
level 12, e.g.,
Head of
Marketing

e.g., Group
equivalent
Brand/Product
Manager;
MUPC level 13,
e.g., Marketing
Director
410.476.340
Brand/Product
Manager
Yes
410.476.350
Assistant
Brand/Product
Manager
Yes
Implement a marketing and sales

organisations products/services
to meet established sales or
Conduct market research. Oversee product

development and design. Set prices. Launch
new products. Oversee advertising campaigns.
Monitor sales performance. Monitor, analyse,
and evaluate market trends, consumer
behaviour, and competitor activity to identify
Monitor, analyse, and evaluate product
performance and customer feedback to
generate new product ideas, identify
product/service features that need to be
changed to meet customer needs. Liaise with
other areas of the organisation to implement
these changes. Prepare sales forecasts and
budgets. Monitor sales volume, revenues and
costs against forecasts. Adapt plans to
improve the sales performance of the
product/service. Liaise with advertising and
promotions specialists to design effective and
Assist more senior staff to
Collect, compile, verify, and analyse data on
implement a marketing and sales market trends, consumer behaviour, and
competitor activity to identify market
organisations products/services opportunities for the product/service.
to meet established sales or
Collect, compile, verify, and analyse data on
product performance and customer feedback
to identify product/service features that need to
be changed to meet customer needs.
Maintain records of sales volume, revenues,
and advertising costs and analyse them
against forecasts to identify areas where the
sales performance of the product/service
needs to be improved.
Develop knowledge of the organisations

e.g., Group
equivalent
Brand/Product
Manager;
MUPC level 13,
e.g., Marketing
Director

e.g., Group
equivalent
Brand/Product
Manager;
MUPC level 13,
e.g., Marketing
Director
420.000.120
Head of Sales
Yes
420.100.220
Sales Manager
Yes
Develop and implement and

organisation-wide sales strategy
to achieve the organisation's short
and long-term sales goals.
Prepare sales forecasts; establish targets for;

product mix, sales volume, market share,
business development. Monitor performance
against goals; adjust sales strategies and to
meet changing markets and competitive
conditions. Oversee the sales budget; monitor
the cost effectiveness of sales activities.
Develop pricing and discount strategies to
maximise sales revenue. Pursue major
prospects and leads. Negotiate terms of sales
with major clients that will maximise the
organisations business interests. Liaise with
senior executives across the organisation to
ensure sales strategies and activities are
aligned with the overall objectives. Establish
and maintain positive relationships with
external firms that manufacture, distribute, or
Develop sales plans, activities, and campaigns
activities of a sales team within a and manage the day-to-day activities of a
specified geography, product line, sales team in order to implement the
or market segment to achieve
organisations overall sales strategy for an
established sales targets.
assigned geography, product line, market
segment, or list of customer accounts.
Prepare sales forecasts and budgets; monitor
sales volume, revenues, and costs against
forecasts to identify problem areas; and adapt
procedures or re-allocate resources to improve
the overall performance of the sales team.
Negotiate sales with existing and new
customers who are of strategic importance to
the organisation.
Contribute to the development of sales,
marketing, customer retention, advertising,
pricing, and distribution strategies for area of
responsibility.
Coach sales representatives on the technical
aspects of the organisations products and

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12
Chief Operating
Officer or Top
Marketing and
Sales Executive

e.g., Senior
equivalent
Sales Manager;
MUPC level 13,
e.g., Sales
Director; MUPC
level 12, e.g.,
Head of Sales
420.100.222
Sales Manager Regional
Yes

activities of a sales team within a
specified region to achieve
established sales targets.
420.100.340
Sales
Representative Senior
Yes
Promote and sell the

organisations products and
services within an assigned
geographic area, product range,
or list of customer accounts to
achieve significant sales targets.
Manage the day-to-day activities of a regional

sales force in order to implement the
organisations overall sales strategy for an
assigned region.
Monitor the performance of the sales teams or
branches within the region and re-allocate
resources to improve overall results.
Contribute to the development of sales,
marketing, customer retention, advertising,
pricing, and distribution strategies for the
region.
Oversee sales support activities such as sales
administration, customer service, distribution,
invoicing, and credit and collections to ensure
that customer orders are processed,
dispatched, invoiced, and paid accurately and
on time.
Coach sales representatives on the technical
aspects of the organisations products and
Pursue sales leads; visit existing and new
customers who may be of strategic importance
to the organisation; assess customer needs
and suggest appropriate products and
services; respond to more complex customer
enquiries; negotiate prices and delivery times
within limits of authority, and conclude sales
orders to meet revenue targets. Identify,
research, and contact prospective customers
and build positive relationships to generate
future sales and repeat business. Refer sales
leads, customer feedback, and information on
competitor activity to appropriate contacts
within the organisation so they can respond to
changing market conditions and customer
demands. Develop long-term sales plans for
key customers and monitor and adapt sales
activities so these objectives are met.
Establish annual, quarterly, monthly, or weekly
sales plans and prioritise and schedule own

e.g., Sales
equivalent
Director or
MUPC level 12
Head of Sales

e.g., Sales
equivalent
Manager
420.100.350
Sales
Representative Experienced
Yes
420.100.360
Sales
Representative Entry
Yes
420.488.220
Account
Management
Manager
Yes
Promote and sell the

geographic area, product range,
meet or exceed sales targets.

customers; assess customer needs and
suggest appropriate products and services;
respond to customer enquiries; negotiate
prices and delivery times within limits of
authority; and conclude sales orders to meet
revenue targets.
Identify, research, and contact prospective
customers and build positive relationships that
will generate future sales and repeat business.
Refer sales leads, customer feedback, and
information on competitor activity to
appropriate contacts within the organisation so
that they can respond to changing market
conditions and customer demands.
Establish annual, quarterly, monthly, or weekly
and guidelines to promote and sell customers; assess customer needs and
the organisations products and
suggest appropriate products and services;
respond to customer enquiries; and conclude
geographic area, product range, sales orders to meet established revenue
targets.
meet sales targets.
Develop sales skills and knowledge of the
organisations products, services, and
customers by working closely with a more
Develop sales plans and
Manage key sales accounts within product
coordinate marketing strategies
range or assigned district.
for account management team,
Identify decision-makers at the client,
within the context of the overall
understand strategic business challenges and
corporate plan and, where
priorities, and lead teams in analysing
appropriate, recommend
information and prioritising opportunities critical
standards and set sales targets
to an account.
and quotas. Establishes and
maintains sales relationships with account managers to pursue prospects,

e.g., Sales
equivalent
Manager;
MUPC level 23,
e.g., Sales
Supervisor

e.g., Sales
equivalent
Manager;
MUPC level 23,
e.g., Sales
Supervisor

e.g., Head of
equivalent
Account
Management;
MUPC level 12
Head of Sales
420.488.340
Key Account
Manager - Senior
Yes
420.488.350
Account Manager - Yes

Experienced
Responsible for providing ongoing

support to high value clients.
Implement business strategies to
achieve profitable business
relationships and identify new
revenue opportunities with major
accounts.
Manage a group of customers to

achieve designated sales target
levels. Develop profitable
business with new and existing
customers.
Develop and maintain strategic business

relationships with major accounts to promote
brand awareness and profitable business
relationships.
Provide ongoing support to high value clients
ensuring they receive high quality customer
service.
Possess very detailed product knowledge as
well as thorough knowledge of client's
business.
Responsible for the direct sales process,
aiming at meeting and / or exceeding sales
targets.
Organise visits to current and potential clients.
Responsible for retaining long-term customer
relationships with established clients.
Serve as a liaison between clients and
company departments.
Possess and apply detailed product knowledge
as well as thorough knowledge of client's
business.
Responsible for the direct sales process,
aiming at meeting and / or exceeding sales
targets.
Is in charge of sales expansion, introduce new
products / services to clients and organise
visits to current and potential clients.
Submit short and long-range sales plans and
prepare sales strategies utilising available
marketing programs to reach nominated
targets.
Responsible for retaining long-term customer
relationships with established clients.
Ensure that clients receive high quality
customer service.
Inform clients of new products and services as

e.g., Account
equivalent
Management
Manager; or
MUPC level 12
Head of Sales

e.g., Account
equivalent
Management
Manager; or
MUPC level 12
Head of Sales
420.504.220
Sales
Administration
Manager
Yes
Manage the day-to-day activities

of the sales administration team
so that the organisations sales
force is effectively supported and
all sales transactions are
processed efficiently, accurately
and economically.
420.504.410
Sales
Administration
Clerk - Senior
Yes

provide timely and effective
administrative support to a sales
team, unit, or department.
Plan, prioritise, and schedule the teams

activities so that resources are used effectively
and that work schedules and targets are met.
Monitor the status of sales administration
activities to identify problem areas and adapt
of the team.
managers (for example in sales, marketing,
finance, supply and logistics) to ensure that
sales administration activities are integrated
with other parts of the business and
appropriate for current and future sales and
marketing activities.
Oversee the most complex, large or difficult
sales orders to maintain positive customer
relations.
Process sales invoices so customer orders are
dispatched, invoiced, and paid accurately and
on time. Draft more complex sales
documentation, proposals, reports, and
correspondence such as sales contracts and
maintenance agreements. Utilise complex
calculations to accurately compile and report
statistics. Perform background research on
customer accounts, prospects, competitors,
and industry trends to support the sales team's
activities. Answer complex, difficult, or
escalated enquires on product availability,
prices, delivery times, and the status of orders
so enquiries are dealt with promptly and
accurately. Communicate with staff from other
areas in the organisation, such as production,
warehouse, transport, or distribution, to
confirm the status of orders and resolve
customer complaints. Use database systems

e.g., Head of
equivalent
Sales and
Marketing or
Head of Sales

e.g., Sales
equivalent
Administration
Supervisor;
MUPC level 22,
e.g., Sales
Administration
Manager or
Regional Sales
Manager
420.504.420
Sales
Administration
Clerk Experienced
Yes
Provide timely and effective

administrative support to a sales
team, unit, or department.
420.504.430
Sales
Administration
Clerk - Entry
Yes

and effective administrative
support to a sales team, unit, or
department.
Process sales and invoices so customer

orders are dispatched, invoiced, and paid
accurately, on time. Draft sales documentation,
proposals, reports, and correspondence such
as sales contracts and maintenance
agreements. Make standard calculations to
accurately compile and report statistics.
Perform background research on customer
accounts, prospects, competitors, and industry
trends to support the sales team's activities.
Answer internal and customer enquires on
product availability, prices, delivery times, and
the status of orders so that enquiries are dealt
with promptly and accurately. Communicate
with staff from other areas in the organisation,
such as production, warehouse, transport, or
distribution, to confirm the status of orders and
resolve customer complaints. Use databases
or other computerised systems to maintain
current customer records; track the status of
Follow established guidelines or checklists to
answer routine internal and customer enquires
on product availability, prices, delivery times,
and the status of orders so that enquiries are
dealt with promptly and accurately.
Perform simple background research on
customer accounts, prospects, competitors,
and industry trends to support the sales team's
activities.
Enter data into databases or other
computerised systems to maintain up-to-date
customer records; to track the status of orders
and deliveries; to maintain sales commission
and expense records; and to generate sales
reports and statistics.

e.g., Sales
equivalent
Administration
Supervisor;
MUPC level 22,
e.g., Sales
Administration
Manager or
Regional Sales
Manager

e.g., Sales
equivalent
Administration
Supervisor;
MUPC level 22,
e.g., Sales
Administration
Manager or
Regional Sales
Manager
420.520.420
Telesales
Yes
420.524.210
Trade Marketing
Manager - Senior
Yes
420.524.350
Trade Marketing
Yes
Responsible for selling the

organisation's products and/or
services by telephone to establish
and qualify clients/prospects.
Responsible for selling products and services

through direct telephone communication.
Accountable for achieving specific sales
objectives.
Call prospective clients and answer questions
after mailing marketing and sales literature.
Requires general knowledge of company,
products, and/or services.
Handle inquiries, establish, maintain, and
expand client lists.
Keep daily record of calls and information
requests sent.
Take orders, close sales, and prepare
Perform a range of activities to effectively
marketing and trade strategy for market assigned products/services, such as
one or more of the organisations conducting market research, overseeing
significant products/services in
product development and design, setting
order to meet established sales or prices, launching new products, overseeing
advertising campaigns, and monitoring sales
performance.
Monitor, analyse, and evaluate domestic and
international trade market trends, consumer
behaviour and competitor activity to identify
Prepare trade forecasts and budgets; monitor
trades' volume, revenues and costs against
forecasts, and adapt plans to improve the
trades' performance of the product/service.
Monitor, analyse, and evaluate trade and
market performance and customer feedback to
generate new product ideas, identify
Support and execute the
Execute the activities related to promotional
marketing strategy for retailers,
strategies for a specific outlet.
key accounts and merchandising Ensure that trade and profitability objectives
agencies.
are met.
Accountable for achieving specific sales
objectives.
Requires general knowledge of company,

e.g., Telesales
Supervisor;
MUPC level 22,
e.g., Telesales
Manager or
Sales Manager

e.g., Head of
equivalent
Trade
Marketing or
MUPC level 12
Head of Sales

e.g., Trade
equivalent
Marketing
Supervisor; or
MUPC level 21
Trade
Marketing
430.000.121
Head of Customer Yes

Service
430.532.220
Customer Service - Yes

Manager
430.532.240
Customer Service - Yes

Supervisor

organisation-wide customer
service strategy that enhances the
relationships the organisation has
with its clients and customers.
Lead, direct and control all customer service

policies, procedures, and activities so that they
meet the organisations overall business
objectives and protect the organisations
customer relationships and public reputation.
Activities may include: customer accounting,
credit and collection, technical services, or
other information services.
Oversee the customer service budget; monitor
the cost and effectiveness of activities to
prioritise spending and resource allocation.
Develop and implement systems, standards,
targets, and customer feedback mechanisms
to monitor customer service performance and
ensure that activities are efficient, consistent,
reliable, and high quality.
Liaise with other senior executives across the
organisation (particularly in marketing and
sales) to ensure that customer service
strategies and activities are integrated with
Responsible for managing and
Administer and balance call work loads.
coordinating the operations of the Develop and monitor the application of
contact centre.
operating systems including policies and
procedures, operating structure, and
information flow. Ensure the volume of work
produced meets product/service standards and
exceeds quality standards. Develop and
implement customer service indicators in order
Responsible for the day-to-day
Plan, direct, supervise, and evaluates work
operations and supervision of a
flow. Coordinate work activities to achieve the
team of contact centre
volume expected to meet operational
representatives
requirements. Recognise and recommend
operational improvements. Responsible for the
day-to-day application of organisational
policies and procedures. May monitor
performance of staff members according to
established monitoring standards. May
approve special price concessions, quotes, bid
allowances, or adjustments. May make hiring
decisions and conduct performance

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Operating
Officer or Top
Marketing and
Sales Executive

Customer
equivalent
Service
Director; MUPC
level 12 Head
of Customer
Service
e.g., Customer equivalent
Service
Manager
430.532.410
Customer Service Yes

Representative Senior
Responds to customer inquiries

via telephone or email to provide
problem resolution in accordance
with the Organisation's service
standards.
430.532.420


standards.
430.532.430

Representative Entry

standards.
430.564.220

Technical Support Manager
Manages first line supervisors that

are responsible for managing the
day-to-day operations of a team of
representatives that respond to
inquiries of a technical or complex
nature.
The Senior level Customer Service

Representative will perform many of the same
activities as the experienced level although
they may be assigned to more complex and/or
important products, services and promotions.
The Senior level position will also typically
receive and/or place telephone calls which are
non-routine and require deviation from
standard screens, scripts, and procedures and
Receives and/or places telephone calls which
are predominantly routine, but may require
deviation from standard screens, scripts, and
procedures. Answer customer telephone
inquiries, orders, service needs and
complaints, respond where applicable or direct
to sales representatives or technical/service
areas. Maintain detailed and current
knowledge of the company's products and
services. Analyse customer service needs for
communication to service and technical
departments. Requires ability to navigate a
The Entry level Customer Service
Representative will perform many of the same
duties as the experienced level but will have
more direct supervision and oversight.
The Entry level will typically only receive
and/or place telephone calls that are basic and
routine as they gain experience with the
company's products and services. Solve
simple customer problems and analyse
Develops and monitors the application of
operating systems including policies and
procedures, operating structure, and
information flow. Ensures the volume of work
produced meets product/service standards and
exceeds quality standards. May develop
business plan for team/group operations
including budget development. Approves
personnel activities concerning hiring,
training/development, and evaluation of staff
performance. May build industry relations

Service
Supervisor

Service
Supervisor

e.g., Customer
Service
Supervisor

Customer
equivalent
Service
Director; MUPC
level 12 Head
of Customer
Service
430.564.230

Technical Support Supervisor
430.564.340

Technical Support Senior
Manage the day-to-day operations

of a customer service team that
responds to enquiries of a
technical or complex nature so
that all enquires are resolved
quickly and competently and in a
manner which enhances the
organisations customer
relationships.
Plan, prioritise, and schedule the teams

activities and resources to ensure continuity of
service.
Ensure that customer service staff use
databases or other computerised systems to
maintain accurate and up-to-date customer
service records.
Monitor the status of customer service
activities to identify problem areas and adapt
of the team.
Analyse customer enquiries to identify
recurring user problems, recommend
solutions, and to identify areas where
customer service can be improved.
Develop problem solving guidelines,
checklists, or other materials to assist
customer service staff to respond to enquiries
Provide accurate, timely, and
Respond to more complex, difficult, or
advanced technical information,
escalated enquiries from customers and clients
advice, and assistance regarding (via email, phone, or online discussion
the organisations products and
boards); understand their technical question,
services before, during, and after assess their needs, and suggest or promote
a transaction to maintain and
alternative products or services (for example IT
hardware and software products, financial
customer relationships.
services, health services.)
Undertake research, adapt established
procedures, and develop new solutions to
solve technical problems through case
management and follow-up on the status of
outstanding cases.
Use databases or other computerised systems
to maintain up-to-date customer records; to
track the volume, content and outcomes of
enquiries received; and to access information,
checklists, scripts, guidelines, and other
materials for responding to the customers
enquiry.

Service
Technical
Support
Manager

Service
Technical
Support
Supervisor or
Team Leader;
MUPC level 22,
e.g., Customer
Service
Technical
Support
Manager
430.564.350

Technical Support Experienced
430.564.360

Technical Support Entry
Provide accurate and timely

technical information, advice, and
assistance regarding the
services before, during, and after
Communicate with customers and clients (via

email, phone, or online discussion boards) to
answer their enquiries, understand their
technical question, assess their needs, and
suggest or promote alternative products or
services (for example IT hardware and
software products, financial services, health
services.)
Apply established procedures or develop new
solutions to solve technical problems through
case management and follow-up on the status
of outstanding cases.
Follow established scripts, guidelines, or
and guidelines to provide
checklists to answer routine customer
technical information, advice, and enquiries (via email, phone, or online
assistance regarding the
discussion boards) and suggest or promote
alternative products or services (for example IT
services before, during, and after hardware and software products, financial
services, health services.)
Refer customers to published materials and
secondary sources or escalate enquiries to
more senior staff so that customer enquiries
are answered accurately and promptly.
Apply established procedures to solve
technical problems through case management
and follow-up on the status of outstanding
cases.
enquiries received; and to access information,

Service
Technical
Support
Supervisor or
Team Leader;
MUPC level 22,
e.g., Customer
Service
Technical
Support
Manager

Service
Technical
Support
Supervisor or
Team Leader;
MUPC level 22,
e.g., Customer
Service
Technical
Support
Manager
500.000.120
Head of Research Yes

& Development
500.100.220
Research &
Development
Manager
Yes
Initiate, design, and direct

research and development
programmes that will improve the
organisations current products
and processes and generate new
products and services.
Contribute to strategic planning and decisionmaking at the top executive level so that the
research and development strategy is aligned
with the long-term vision, mission, and
objectives of the organisation.
Oversee the R&D budget; monitor the cost and
effectiveness of R&D activities to optimise
resources, prioritise spending, and maintain
professional standards.
Develop and maintain technical expertise on
advances and innovations in research and
science; evaluate new technologies and advise
the organisation on appropriate R&D
investments.
Lead, direct, evaluate, and develop
Implement the organisation's R&D Manage a team of researchers whose
strategy by managing research
activities may include; devising research
activities in order to solve
methods; setting-up laboratory test equipment;
problems; and improve, or
building models and prototypes; calculating
generate new, products,
and analysing test results; preparing technical
components, equipment, systems, specifications; and designing prototypes. Lead
and processes.
the most complex, controversial, or significant
research projects; evaluate findings; and
prepare detailed reports with
recommendations and conclusions. Estimate
the costs, resources, and time required to
implement the organisation's annual R&D
goals and monitor the performance of research
projects to ensure targets are met. Establish
and maintain ongoing relationships with the
external scientific community. Select, and
manage ongoing relationships with suppliers
and vendors to ensure the organisation

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Operating
Officer

e.g., Head of
equivalent
Research and
Development
500.100.340
Senior Research & Yes

Development
Engineer
Conduct fundamental or applied

research which requires
knowledge of a number of
disciplines to improve, or generate
new; products, components,
equipment, systems, and
processes.
500.100.350
Research &
Development
Engineer
Conduct fundamental or applied

research to improve, or generate
new, products, components,
processes.
Yes
Plan, design, and conduct complex research

projects using existing or new scientific
methods and theories to solve problems; and
improve, or generate new, products,
components, equipment, systems, and
processes. Activities may include devising
research methods; setting-up laboratory test
equipment; building models and prototypes;
calculating and analysing test results and
preparing detailed reports with
recommendations and conclusions.
Estimate the costs, resources, and time
required to conduct one or more research
projects and monitor the performance of these
projects to ensure targets are met.
Prepare complex calculations, specifications,
and other technical documentation so that
prototype designs can be manufactured and
assembled.
Develop and maintain technical expertise on
advances and innovations in research and
Plan, design, and conduct research projects
according to established scientific methods,
principles, and theories to solve problems; and
improve, or generate new, products,
components, equipment, systems, and
processes. Activities may include devising
research methods; setting-up laboratory test
equipment; building models and prototypes;
calculating and analysing test results and
recommendations and conclusions.
required to conduct a research project and
monitor performance to ensure these targets
are met.
Prepare calculations, specifications, and other
technical documentation so that prototype

e.g., Research equivalent
and
Development
Manager

and
Development
Manager
500.100.360
Research &
Development
Engineer (Entry)
Yes
510.240.220
Environment
Health & Safety
Manager
Yes

and guidelines to contribute to
research to improve, or generate
new, products, components,
processes.
Conduct routine analysis, experimental, and

investigatory work according to an established
research plan.
Record results and prepare simple technical
reports, including conclusions and
recommendations.
Perform routine maintenance on laboratory
equipment.
Develop research skills and knowledge of the
organisations products and services by
Implement, oversee, and adapt
Manage EHS activities to ensure the
policies and programmes to
organisation complies with EHS regulations as
well as internal environmental policies. These
environmental and safety
activities may include: monitor EHS
performance, ensure it complies performance, identify risks or areas for
with current and future regulations improvement; conduct safety audits and onand standards, and protect its
site inspections to identify workplace hazards;
reputation.
investigate environmental incidents; prepare
reports and recommendations; implement
waste management programmes; develop and
deliver EHS training programmes; manage
relationships with community or environmental
stakeholders. Research, evaluate, and
recommend changes to improve EHS
performance. Provide expertise and advice on
EHS issues to area managers. Maintain
relationships with the community,
environmental groups, or other stakeholders
impacted by the EHS performance of the
organisation. Stay current with environmental

and
Development
Manager

e.g., Head of
equivalent
EHS; MUPC
level 12, e.g.,
Head of Human
Resources;
MUPC level 11,
e.g., Head of
Organisation
510.415.130
Head of Systems
Engineering
Yes
510.415.220
Systems
Engineering
Manager
Yes
Lead, direct, and control all

systems engineering activities to
meet the organisations short and
long-term business objectives.
Establish operating budgets; monitor the cost,

effectiveness, and reliability of installation
activities to optimise resources, prioritise
spending, and ensure that standards are met.
Evaluate results of all installation projects.
Prepare recommendations to executives for
significant changes that need to be made to
resources, procedures, systems, or
technology. Monitor competitor offerings and
industry trends. Research, evaluate and
recommend investments in technology,
equipment, systems, or other assets to
improve the quality of the organisations
information systems products and services.
Establish high-level, significant relationships
with customers, partners, key decision-makers,
and other industry leaders. Provide technical
advice in the most important, complex, or
difficult meetings with clients to protect
business interests. Develop and implement a
Plan, prioritise, and manage
Lead the most complex installation projects
installation projects; prioritise
and provide technical advice during the most
tasks and assign team members significant or critical sales negotiations.
to ensure that the teams
Develop, evaluate, and review installation
resources are used effectively and procedures and standards to ensure that work
that project deadlines are met.
is of a consistently high quality.
Select, lead, direct, evaluate, and develop a
team of systems engineers to ensure
installation projects are completed on-time,
within budget, and according to customer

e.g., Head of
equivalent
Engineering;
MUPC level 11,
e.g., Head of
Organisation

e.g., Head of
equivalent
Systems
Engineering;
MUPC level 12,
e.g., Head of
Engineering
510.415.340
Systems Engineer - Yes

Senior
510.415.350

Experienced
Configure and install complex

information systems (including
hardware and software) that have
been purchased by the
organisations customers.
Advise the sales team during negotiations on

complex technical aspects of information
systems and products to ensure the customer
receives accurate information. Provide
technical advice on large, difficult, or strategic
client negotiations. Collaborate with the sales
team to estimate costs and technical
requirements of modifying, configuring, and
installing information systems products to meet
customer needs. Configure and install the
hardware and software components of
systems that have been purchased by
customers to meet their requirements and
integrate with their existing systems. Prepare
more complex flow charts, models, and
procedures and conduct feasibility studies to
design possible system solutions. Prepare and
maintain technical documentation to guide
system users and to assist with the ongoing
Configure and install information During negotiations, advise the sales team on
systems (including hardware and the technical aspects of information systems
software) that have been
and products to ensure that the customer
purchased by the organisations receives accurate information.
customers.
Collaborate with the sales team to estimate the
costs and technical requirements of modifying,
configuring, and installing information systems
products to meet customer needs.
Configure and install the hardware and
software components of systems that have
been purchased by customers to meet their
requirements and integrate with their existing
systems.
Prepare flow charts, models, and procedures
and conduct feasibility studies to design
possible system solutions.
Write system and programming specifications
so that when the system is implemented it will
meet customer needs.
Prepare and maintain technical documentation
to guide system users and to assist with the

Engineering
Manager

Engineering
Manager
510.415.360

Entry
510.496.130
Head of
Application
Engineering
Yes

and guidelines to configure and
install information systems
(including hardware and software)
that have been purchased by the
Respond to routine enquiries from the

organisations sales force or customers about
the technical aspects of the organisations
information systems and products.
Follow systems specifications and formalised
representations of solutions (for example, flow
charts, models) to configure systems that meet
customer needs.
Prepare simple technical documentation to
guide system users and to assist with the
ongoing operation, maintenance, and
development of the system.
Develop skills and knowledge of the
Develop and implement strategies Establish operating budgets; monitor cost,
for designing and selling product effectiveness, and reliability of applications
or service solutions that meet
engineering activities to optimise resources,
customers needs.
and ensure standards are met. Evaluate
results of all projects and prepare
recommendations to executives for significant
changes needing to be made to resources,
procedures, systems, or technology. Provide
technical advice in the most important,
complex, or difficult meetings with potential
customers to protect the organisations
business interests. Lead the design and
implementation of strategically important sales
projects to meet customers needs. Monitor
competitor and industry trends; recommend
investments that will improve the quality of the
organisations products and services. Establish
high-level, significant relationships with
customers, partners, key decision-makers, and
other industry leaders to promote the

Engineering
Manager

e.g., Head of
equivalent
Engineering;
MUPC level 11,
e.g., Head of
Organisation
510.496.220
Application
Engineering
Manager
Yes
510.496.340
Application
Engineer - Senior
Yes
MUPC level 13,

Evaluate sales proposals to ensure they are
e.g., Head of
technically accurate, consistent with the
organisations quality and price standards, and Applications
align with the organisations overall strategy for Engineering;
its products and services. Develop and deliver MUPC level 12,
sales presentations for customers who are of e.g., Head of
strategic importance to the organisation. Liaise Engineering
with functional and operational are managers
(e.g., in engineering, marketing, or sales) to
ensure that the sales engineering team is up-todate on new product developments and to
share customer feedback and information on
competitor activity so that the organisation can
modify its products and services to respond to
changing market conditions and customer
demands. Develop, evaluate, and review
integration and installation procedures and
standards to ensure that work is of a
consistently high quality. Select, lead, direct,
Provide technical advice to the
Analyse customers technical needs, develop MUPC level 22,
sales team to develop, sell, and
proposals outlining how the organisation's
e.g.,
successfully implement product or products and services can meet these needs Applications
service solutions that will meet
and be integrated with the customer's existing Engineering
customers needs. Provide
systems and equipment. Develop and deliver Manager
technical advice during large or
sales presentations. Respond to more complex
difficult negotiations, or with
technical questions regarding the
customers who are of strategic
organisations product, system or service.
importance to the organisation.
Estimate the costs, resources, time, and
Pre-sales activities include
technical requirements of delivering the
analysing customers technical
organisations products and services to meet
needs and suggesting solutions. customer needs. Liaise with hardware,
Post-sales activities include
software, and systems design engineers to
resolving implementation
ensure that products and services are
problems and conducting user
modified, configured, and installed according
training.
to customer needs. Develop and deliver
training to educate customers on the features
of their purchase. Respond to complex
customer questions. Troubleshoot, investigate,
and resolve technical problems that arise
Manage the day-to-day activities
of a group of sales engineers who
may be assigned to one very large
account, a group of accounts, or a
specific geographic area.
Degree or
equivalent
Degree or
equivalent
510.496.350
Application
Engineer Experienced
Yes
Provide technical advice to the

sales team to develop, sell, and
successfully implement product or
service solutions that will meet the
customers needs. Pre-sales
activities include analysing
customers technical needs and
suggesting solutions. Post-sales
activities include resolving
implementation problems and
conducting user training.
510.496.360
Application
Engineer - Entry
Yes

and guidelines to design and
install products and services that
have been purchased by the
Collect and analyse information from

customers to understand their business and
their technical needs.
Develop technical proposals of how the
organisation's products and services can meet
customer needs and be integrated and
implemented with the customer's existing
systems and equipment.
Develop and deliver sales presentations and
respond to technical questions regarding the
organisations product, system, or service.
Estimate the costs, resources, time, and
technical requirements of modifying,
configuring, and installing the organisations
products and services to meet customer
needs.
Liaise with hardware, software, and systems
design engineers to ensure that products and
services are modified, configured, and installed
according to customer needs.
Respond to customer questions and
troubleshoot, investigate, and resolve technical
Respond to routine enquiries from the
organisations sales force or customers about
the technical aspects of the organisations
products and services. Follow systems
specifications and formalised representations
of solutions (for example, flow charts, models)
to configure systems that meet customer
needs. Prepare simple technical
documentation to guide system users and to
assist with the ongoing operation,
maintenance, and development of the system.

e.g.,
equivalent
Applications
Engineering
Manager

e.g.,
equivalent
Applications
Engineering
Manager
510.652.130
Head Of Technical Yes

Services
Develop and implement strategies

for providing cost-effective,
consistent, and reliable technical
services to customers that fulfil
ongoing maintenance and service
agreements.
510.652.220
Technical Service Yes

Manager

technical service activities;
prioritise tasks and assign team
members to ensure that the
teams resources are used
effectively and that customer
service agreements are fulfilled.
Lead major equipment commissions and

installations. Evaluate critical equipment
problems. Authorise significant changes to
service agreements. Establish high-level
relationships with customers to promote the
organisations products and services. Resolve
disputes over terms and conditions of service
agreements. Establish operating budgets.
Monitor the cost, effectiveness, and reliability
of installation activities. Optimise resources,
prioritise spending, and ensure standards are
met. Evaluate the results of all installation
projects. Identify recurring problems and
prepare recommendations for making
significant changes to resources, procedures,
systems, or technology. Contribute to strategic
planning and decision-making for systems
installation activities that align with the
organisation's overall vision and it's business
objectives. Lead, direct, evaluate, and develop
Develop, evaluate, and review technical
service procedures and standards; monitor the
cost and effectiveness of activities to optimise
resources, prioritise spending, and achieve
timeliness, reliability, and customer satisfaction
standards.
Plan, prioritise, and implement service
activities to fulfil maintenance contracts and
service-level agreements.
Estimate the cost, time, and resources
required for installations, upgrades, and other
technical services; prepare work orders and
monitor the progress of work against
estimates.
Research, evaluate, and recommend new
equipment and tools to enhance the
capabilities of the technical service team.

e.g., Head of
equivalent
Engineering;
MUPC level 11,
e.g., Head of
Organisation

e.g., Head of
equivalent
Technical
Services;
MUPC level 12,
e.g., Head of
Engineering
510.652.340

Engineer - Senior
510.652.350

510.652.360

Engineer - Entry
Install, configure, modify, and

repair products, equipment and
systems that have been
purchased by the organisations
customers and identify and correct
more complex problems
associated with start-up.
Provide pre-sales and/or post-sales technical

support to customers including commissioning,
installing, testing, and maintaining products,
equipment, and systems.
Develop innovative solutions to more complex
technical problems that arise during start-up.
products or equipments upgrades that will
Monitor and resolve recurring more complex
problems to ensure ongoing customer
satisfaction.
Coach and mentor less experienced
Install, configure, modify, and
Provide pre-sales and/or post-sales technical
repair products, equipment and
support to customers including commissioning,
systems that have been
installing, testing, and maintaining products,
purchased by the organisations equipment, and systems.
customers and identify and correct Troubleshoot, investigate, and resolve
problems associated with start-up. technical problems that arise during start-up.
Establish and maintain ongoing positive
relationships with customers to develop secure
and develop their future business.
products or equipments upgrades that will
Monitor and resolve recurring problems to
ensure ongoing customer satisfaction.
Train customers on the features of the
Troubleshoot, investigate, and resolve
and guidelines to install,
standard technical problems that arise during
configure, modify, and repair
start-up.
products, equipment, and systems Respond to routine enquiries from customers
that have been purchased by the about the technical aspects of the
organisations products and services.
working closely with a more experienced

e.g., Technical equivalent
Services
Manager

Services
Manager

Services
Manager
510.652.410
Technician - Highly Yes

Skilled
510.652.420
Technician Skilled
510.652.430
Technician - Entry Yes
Yes
Install, modify, upgrade, maintain,

and repair more complex products
or equipment that have been
purchased by the organisations
customers.
Install, modify, service, and upgrade more

complex equipment in accordance with
maintenance and service agreements and
technical specifications.
Perform periodic and preventive and corrective
maintenance on customer installations to
ensure that equipment continues to perform
reliably.
Respond to customer enquiries about the
terms and conditions of service agreements.
Refer sales leads and customer feedback to
appropriate contacts within the organisation so
that they can respond to changing customer
demands.
Maintain accurate service records; monitor the
performance of equipment and notify
engineers of recurring problems.
Install, modify, maintain, and
Install, modify, service, and upgrade
repair products or equipment that equipment in accordance with maintenance
have been purchased by the
and service agreements and technical
specifications.
Perform periodic and preventive and corrective
maintenance on customer installations to
ensure that equipment continues to perform
reliably.
Maintain accurate service records; monitor the
Install, service, and upgrade equipment in
and guidelines to install, maintain accordance with detailed instructions and work
and repair products or equipment orders.
that have been purchased by the Perform scheduled maintenance on customer
installations to ensure that equipment
continues to perform reliably.
Maintain accurate service records so that the
performance of equipment can be monitored.
Develop knowledge of the organisations
products and services by working closely with

Services
Manager;
MUPC level 24,
e.g., Technical
Services
Supervisor

Services
Manager;
MUPC level 24,
e.g., Technical
Services
Supervisor
e.g., Technical
Services
Manager;
MUPC level 24,
e.g., Technical
Services
Supervisor
510.656.350
Draftsman Experienced
Yes
Follow established drafting

standards and principles to
prepare layouts and drawings (for
example of machinery, equipment,
or structures) from engineering
specifications.
510.660.220
Electrical Engineer Yes

Manager
Manage, plan, design and execute

policies and methods regarding
electrical engineering operation
and strategy implementation and
control for maximising current and
future procedures. Manages
teams with focus on policy.
510.660.340

- Senior
Perform engineering duties such

as the planning of manufacturing,
and the installation, operation, and
maintenance of electrical
apparatus.
Use Computer Aided Design (CAD) and

associated peripheral equipment and software
or manual drafting techniques to perform
scaling dimensioning, or line locating.
Combine details from sketches, drawings, and
blueprints to make required calculations.
Detail, redraw, letter, and trace drawings on
components, assemblies, and engineering
change orders.
Interpret data, instructions, and specifications
(for example previous drawings, layouts,
sketches, notes, and verbal instructions) to
team of professional electrical engineers and
technical and administrative support staff to
ensure that electrical engineering operations
are completed on-time, within budget, and as
per the set goals.
Create career development programmes for
the team and develop medium-term planning
for the growth of the process.
Ensure implementation of projects for
expanding and/or modifying the production
lines.
Study the characteristics of all possible
equipment available and suggest acquiring the
most appropriate equipment for carrying out
The Senior Electrical Engineer will perform
Experienced level and in addition work on
larger, more complex and/or sophisticated
projects, processes and/or apparatus.
510.660.350

- Experienced
Perform engineering duties such

as the planning of manufacturing,
and the installation, operation, and
maintenance of electrical
apparatus.
May provide work leadership and training to

Under general supervision, performs a variety
of activities in the use of electrical devices and
energy for commercial, domestic, and
industrial use. Works directly with engineers in
other disciplines to augment production

e.g.,
equivalent
Design/Drafting
Manager;
MUPC level 23,
e.g.,
Design/Drafting
Supervisor

e.g., Head of
equivalent
Electrical
Engineering;
MUPC level 12,
e.g., Head of
Engineering

e.g., Electrical equivalent
Engineer
Manager

e.g., Electrical equivalent
Engineer
Manager
510.660.360

- Entry
510.668.230
Environmental
Supervisor
Yes
510.668.340
Environmental
Engineer - Senior
Yes
Assist in the performance of

engineering duties such as the
planning of manufacturing, and
the installation, operation, and
Manage the day to day activities
regarding the organisation-wide
environmental, hazardous waste
and compliance related
programmes and also to ensure
that all company facilities and
plants follow all applicable legal
provisions on environmental
control issues. Demonstrate a
thorough understanding of all the
environmental regulations and
regulatory processes.
Ensure that all processes of the

plant meet environmental control
requirements and specifications of
both agencies i.e. National and
International. Take part in
establishing and implementing the
organisation's policies and
procedures in order to regard the
local, state, and federal health and
safety regulations.
Under direct supervision, provides support to

more experienced Electrical Engineers.
Responsible for managing and planning

organisation-wide environmental, hazardous
waste, and compliance related programmes.
Ensure that all company facilities and plants
follow all applicable legal provisions and
government laws on environmental control
issues.
Responsible for educating and training
employees in handling and disposal of
hazardous waste on the basis of the thorough
understanding of the environmental regulations
and regulatory processes.
Supervises and coordinates the work of
environmental specialists and technicians in
order to ensure compliance with government
laws and regulations.
The Senior Level Environmental Engineer will
conduct many of the same activities as the
experienced level but typically undertake the
most difficult environmental projects,
assessments, solutions and designs.
The Senior level may also:
Provide safety orientation and induction
courses and other trainings like conducting
studies on methods and equipment to meet
environmental and health standards,
emergency response procedures, hazardous
material handling, and industrial hygiene
policies etc.;
Ensure that all processes of the plant meet
environmental control requirements and
specifications of both, national and
international agencies;
Monitor and analyse the environment by
performing research and analysis activities on
the basis of well-developed advanced
MUPC level 22,

e.g., Electrical
Engineer
Manager
MUPC level 22
EHS Manager
Degree or
equivalent
Degree or
equivalent

e.g.,
equivalent
Environmental
Supervisor;
MUPC level 22,
e.g., EHS
Manager
510.668.350
Environmental
Yes
510.668.360
Environmental
Engineer (entry)
Yes
Evaluate the organisations

current or proposed activities,
operations, equipment,
laboratories, facilities, and
processes to minimise their
impact on the environment.
Conduct environmental tests; analyse and

evaluate results. Recommend corrective action
to ensure the organisation complies with
environmental regulations. Oversee the
collection, treatment, storage, transportation,
and shipping of hazardous waste for safe and
legal handling. Investigate spills, releases,
emissions, or other incidents; complete or
verify incident reports; and liaise with other
specialists and environmental agencies to
identify causes of these incidents and prevent
recurrence. Maintain and analyse
environmental records. Prepare and submit
environmental reports. Develop project plans
to rehabilitate damaged or contaminated sites.
Keep abreast of environmental regulations so
the organisations environmental management
policies remain current and relevant. Educate
and train the workforce on emergency
response procedures, handling hazardous
Conduct routine environmental tests and
and guidelines to monitor the
observations; record results and prepare
organisations compliance with
simple technical reports identifying where the
external environmental regulations organisations equipment, laboratories,
and standards and internal
facilities and processes may fail to comply with
environmental policies and
environmental regulations and standards,
management systems.
including those of domestic and international
agencies.
Maintain environmental records and contribute
to the preparation of accurate and timely
environmental reports that are submitted
internally and to external agencies.
Deliver training programmes to educate the
organisations workforce on emergency
response procedures, handling hazardous
materials and other aspects of environmental

e.g.,
equivalent
Environmental
Supervisor;
MUPC level 22,
e.g., EHS
Manager

e.g.,
equivalent
Environmental
Supervisor;
MUPC level 22,
e.g., EHS
Manager
510.676.220
Industrial
Engineering
Manager
510.676.350
Industrial Engineer Yes

- Experienced
Yes
Manage, plan, design and execute

policies and methods for the
organisation's industrial
engineering operation and
strategy.
Under general supervision, plan

for equipment layouts in plant
office, and production facilities
and establish standards to
improve industrial engineering
techniques.

team of professional Industrial Engineers and
technical and administrative support staff to
ensure that Industrial engineering operations
are completed on-time, within budget, and as
per the set goals.
Create career development programmes for
the team and develop medium-term planning
for the growth of the process.
Ensure implementation of projects for
expanding and/or modifying the production
lines.
Study the characteristics of all possible
equipment available and suggest acquiring the
most appropriate equipment for carrying out
Analyse existing industrial engineering
techniques and develop recommendations for
changes to working methods that will minimize
costs, and time taken; increase yields and
productivity; and improve the quality and
consistency of final products.
Conducts studies to determine the most
efficient sequence of operations and workflow
and recommends methods for maximum
utilization of production facilities and
personnel.
Imply independent judgment and acquired
experience, for execute moderately complex
and non-routine assignments.
Provide engineering service and advice to
industrial engineering activities; prepare
reports regarding reviews of production
methods, equipment layout and equipment and
material utilization.
Understand specific client needs or technical

e.g., Head of
equivalent
Industrial
Engineering;
MUPC level 12,
e.g., Head of
Engineering

e.g., Industrial equivalent
Engineering
Manager
510.704.130
Head Of
Manufacturing
Engineering
Yes
510.704.221
Manufacturing
Engineering
Manager
Yes
Lead, direct, and control all

process engineering activities to
develop manufacturing and
production processes that are
reliable, cost-effective, and
support the organisations short
and long-term business
objectives.

effectiveness, and reliability of process
engineering activities to optimise resources,
prioritise spending, and ensure that standards
are met.
Evaluate the results of all projects and prepare
recommendations for executives about
significant changes that need to be made to
resources, procedures, systems, or
technology.
Provide technical advice in the most important,
complex, or difficult process engineering
projects.
Liaise with other senior executives across the
organisation to ensure that process
Manage the day-to-day activities Evaluate the recommendations of engineers to
of a team of engineers and
ensure they are accurate and consistent with
technicians who design
the organisations short-term production plans.
manufacturing processes and
Lead the most complex, large, or difficult
specifications that will improve the process engineering projects and develop
efficiency and productivity of the innovative approaches to production problems.
organisations manufacturing
Contribute to the development of operating
operations.
budgets for the process engineering unit.
Monitor industry trends, and developments in
engineering technology; evaluate and
recommend investments in equipment,
systems, or other assets that will improve the
organisations production capabilities.
Lead, direct, evaluate, and develop project
engineering staff to ensure their work meets
established targets and standards.

e.g., Head of
equivalent
Engineering;
MUPC level 11,
e.g., Head of
Organisation

e.g., Head of
equivalent
Process/Manuf
acturing
Engineering;
MUPC level 12,
e.g., Head of
Engineering
510.704.340
Process Engineer - Yes

Senior
510.704.350

Experienced
510.704.360

Entry
510.715.220
Hardware Design
Engineering
Manager
Yes
510.715.340
Hardware Design
Engineer - Senior
Yes
Develop innovative solutions and

new approaches to engineering
problems to determine the
sequence of steps or processes
required to fabricate and
assemble products that meet the
organisations standards of quality
and cost.
Analyse more complex product specifications,

parts drawings, and other engineering data to
develop new production processes, estimate
time requirements for each step, and prepares
operation sheets.
Analyse existing production processes and
develop recommendations for changes to
working methods or operation sequences that
will minimise risks, costs, and wastage;
increase yields and productivity; and improve
the quality and consistency of final products.
Analyse product specifications, parts drawings,
Follow established engineering
and other engineering data to develop new
principles to determine the
sequence of steps or processes production processes, estimate time
requirements for each step, and prepares
assemble products that meet the operation sheets.
organisations standards of quality Analyse existing production processes and
develop recommendations for changes to
and cost.
working methods or operation sequences that
will minimise risks, costs, and wastage;
Follow established engineering
Perform standard technical calculations (for
principles to determine the
example, on time estimates, or equipment
sequence of steps or processes loads) and prepare standard operation sheets.
Monitor production processes and work
assemble products that meet the methods; and collect, compile, and analyse
organisations standards of quality production data to identify opportunities to
Manage, plan, design and execute Manages a work group of design engineers
policies and methods regarding
engaged in a variety of hardware engineering
hardware design engineering
activities.
operation and strategy
Has responsibility for all phases of project
implementation and control for
planning and control including schedules,
Designs and develops more
The Senior level Hardware Design Engineer
complex equipment, processes
will perform many of the same duties as the
and systems that could include,
Experienced level and in addition is typically
but not limited to data networks, responsible for more complex and/or larger
communications, and display.
scope projects, equipment and design.
May oversee the work of technicians and

e.g.,
equivalent
Manufacturing/
Process
Engineering
Manager;
MUPC level 12,
e.g., Head of
Engineering
MUPC level 22,

e.g.,
Manufacturing/
Process
Engineering
Manager;
MUPC level 12,
e.g., Head of
Engineering
MUPC level 22,
e.g.,
Manufacturing/
Process
Engineering
Manager;
MUPC level 13,
e.g., Head of
Hardware
Design
Engineering;
MUPC level 22,
e.g., Hardware
Design
Manager;
MUPC level 12,
e.g., Head of
Degree or
equivalent
Degree or
equivalent
Degree or
equivalent
Degree or
equivalent
510.715.350
Hardware Design
Yes
510.715.360
Hardware Design
Engineer - Entry
Yes
520.104.220
Project
Engineering
Manager
Yes
Under general supervision, design

and develop equipment,
processes and systems that
include, but not limited to data
networks, communications, and
display.
Analyses equipment specifications and

process requirements to conceive a practical
design. Determines feasibility from technical
and economic perspectives. Coordinates and
consults with research engineers or scientists
and customer representatives to resolve
design problems. Develops and maintains
technical procedures, documentation and
manuals. Compiles and analyses operational
data and directs tests to establish standard for
new designs or modifications to existing
equipment, systems, or processes. May
Under direct supervision, will assist with many
and guidelines for designing and of the activities of the Experienced Hardware
developing equipment, processes Design Engineer.
and systems that include, but not
limited to data networks,
Evaluate and authorise changes that
multiple engineering projects;
significantly impact the scope, budget, or
prioritise tasks and assign team
timeline of a project.
members to ensure that the
Lead the most complex or critical engineering
teams overall resources are used projects; monitor progress and performance
effectively and that project
against the project plan; identify and resolve
deadlines are met.
operational problems and minimise delays.
Select, and manage ongoing relationships with
external contractors so that the organisation
team of project managers to ensure that
projects are completed on-time, within budget

e.g., Hardware equivalent
Design
Manager;
MUPC level 12,
e.g., Head of
Engineering
MUPC level 22,

e.g., Hardware
Design
Manager;
MUPC level 12,
MUPC level 12,
e.g., Head of
Engineering;
MUPC level 11,
e.g., Head of
Organisation
Degree or
equivalent
Degree or
equivalent
520.104.340
Project Engineer - Yes

Senior
Manage all aspects of a large

scale, complex, or significant
engineering project, from start to
finish, so that it is completed on
time and within budget.
520.104.350
Project Engineer - Yes

Experienced
Manage all aspects of an

engineering project, from start to
finish, so that it is completed on
time and within budget.
Design, communicate, and implement a plan

for completing the project; monitor progress
and performance against the plan; resolve
operational problems, minimise delays.
Identify, develop, and gather necessary
resources to complete the project. Prepare
complex engineering designs and work
specifications; develope schedules, budgets
and forecasts; select materials, equipment,
project staff, and contractors. Estimate costs,
resources, and time required to complete.
Monitor activities, allocate resources, and
assign tasks to ensure targets are met. Liaise
with other areas to secure specialised
resources and contributions for the project.
Select and manage the activities of contractors
to ensure they are integrated into the project
and the organisation receives satisfactory
standards of service. Conduct project meetings
and prepare reports to communicate the status
Design, communicate, and implement an
operational plan for completing the project;
monitor progress and performance against the
project plan; take action to resolve operational
problems and minimise delays. Identify,
develop, and gather the resources to complete
the project. This may include preparing
engineering designs and work specifications;
developing project schedules, budgets and
forecasts; and selecting materials, equipment,
project staff, and external contractors. Liaise
with other operational areas in the organisation
(e.g., engineering, drafting, technical) to
secure specialised resources and contributions
for the project. Select and manage the
activities of contractors to ensure they are
integrated into the project and the organisation
Conduct meetings and prepare reports to

e.g., Project
equivalent
Engineering
Manager

e.g., Project
equivalent
Engineering
Manager
520.104.360
Project EngineerEntry
Yes
550.684.130
Head Of
Maintenance
Engineering
Yes
Manage a small engineering

project, from start to finish, or one
phase of a large project, so that it
is completed on time and within
budget.
Implement an established project plan; monitor

progress and performance against the project
plan; identify, resolve, or escalate operational
problems and minimise delays.
Analyse project requirements and perform
standard technical calculations.
Coordinate the activities of outside contractors
to ensure they are integrated into the project
and that the organisation receives satisfactory
standards of service.
required to complete the assigned phase of an
engineering project and monitor activities,
allocate resources and assign tasks to ensure
these targets are met.
Conduct project meetings and prepare regular
reports to communicate the status of the
project within and beyond the project team.
Lead the organisations
Establish targets in areas such as equipment,
maintenance and repair activities reliability, and service standards. Monitor the
to ensure continuity of business
performance of maintenance activities against
operations.
these goals. Liaise with executives to develop
and implement maintenance strategies that will
align with the organisation's current and future
business plans. Oversee the overall
maintenance budget; monitor the cost and
effectiveness of activities to optimise resources
and prioritise spending. Monitor time lost due
to equipment malfunctions; identify, research,
and prepare recommendations on significant
changes that need to be made to resources,
procedures, systems, equipment, or
technology. Negotiate large or strategically
important supplier and vendor contracts (e.g.,
constructing new facilities, installing new
production lines) to secure terms that are in
the organisations best interest. Lead, direct,
evaluate, and develop a team of managers

e.g., Project
equivalent
Engineering
Manager

e.g., Head of
equivalent
Engineering;
MUPC level 11,
e.g., Head of
Organisation
550.684.220
Maintenance
Manager
Yes
550.684.240
Maintenance
Supervisor
Yes
Plan, direct, and monitor

preventative and corrective
maintenance and repair activities
so that the organisations
buildings, facilities, machinery,
and equipment operate reliably.
Plan, prioritise, schedule, and manage

maintenance activities to rectify break-downs
and malfunctions and minimise business
disruptions. Develop and implement repair and
maintenance procedures; monitor the cost
effectiveness of activities to optimise
timeliness, reliability, and safety standards.
maintenance equipment and tools to enhance
the capabilities of the maintenance team.
Evaluate, select, and manage relationships
with contractors to minimise costs and ensure
standards of service. Liaise with managers
throughout the organisation to coordinate
scheduled maintenance activities with their
operations. Prepare work orders and monitor
the progress of work against estimates. Lead,
Inspect completed work to check that repairs
activities of maintenance workers have been completed correctly and that
to ensure that production
machinery and equipment conform to
equipment, machinery, or
specifications and safety standards.
instruments function reliably and Monitor the condition of maintenance
safely and that facilities, buildings, equipment, materials, parts, and tools that are
and plants are in good working
used by maintenance workers in their day-toorder.
day activities.
Coach and mentor maintenance staff and
assist them to diagnose more complex
problems with machinery or equipment
problems.
Prioritise and assign tasks so that the teams
resources are used effectively and that work
schedules and targets are met.

e.g., Head of
equivalent
Maintenance
Engineering;
MUPC level 12,
e.g., Head of
Engineering
MUPC level 22,

e.g.,
Maintenance
Manager
550.684.350
Maintenance
Yes
Repair, adjust, and maintain

production equipment, machinery,
or instruments to ensure that it
functions reliably and complies
with process specifications.
550.684.420
Maintenance
Technician Experienced
Yes
Maintain, repair and service

facility systems.
600.100.130
Plant Manager
Yes
Lead, direct, and control the dayto-day activities of a single plant

or multiple plants (or factory,
branch, or other facility) to achieve
the short and medium-term
financial and operating objectives
set by the overall corporate
business plan. Responsible for
activities such as maintenance,
manufacturing, quality control,
engineering, supply and logistics,
distribution, accounting, IT, and
administration.
Respond to emergencies, break-downs,

malfunctions, and other operating problems to
minimise disruptions to manufacturing
processes.
Implement an established maintenance
programme and maintain detailed
maintenance records so that recurring
problems with machinery, equipment, or parts
can be identified and addressed.
Set, calibrate, or adjust equipment, machinery,
and instruments so that it complies with
production specifications or instructions.
Performs skilled maintenance and repair
services of facility systems such as
mechanical, electrical, and building systems.
Interpret blueprints and schematics; implement
methods, practices, and techniques of
maintaining building and facilities to identify
and address recurring problems with
machinery, equipment, or parts.
Conduct periodic inspections to evaluate
Establish operating budgets. Monitor the cost
and effectiveness of production to optimise
volume, quality, and manufacturing standards.
Set and monitor plant performance against
standards and targets in manufacturing and
administration efficiency, cost control, sales
revenue, legal compliance, and human
resource management. Develop and
implement a variety of operating policies and
procedures (in conjunction with corporate
subject matter experts) to ensure the plant
meets it production targets and quality
standards. Research, evaluate, and
recommend investments in technology, capital,
equipment, systems, or other assets that will
enhance the plants production capabilities.
functional and operational managers or other
MUPC level
Degree or
23/24, e.g.,
equivalent
Maintenance
Supervisor;
MUPC level 22,
e.g.,
Maintenance
Manager
MUPC level
Diploma or
23/24, e.g.,
equivalent
Maintenance
Supervisor;
MUPC level 22,
e.g.,
Maintenance
Manager
e.g., Chief
equivalent
Operating
Officer or Head
of
Manufacturing;
MUPC level 11,
e.g., Head of
Organisation
600.724.130
Head Of
Production
Yes
600.724.220
Production
Manager
Yes

manufacturing functions so that all
production activities meet the
organisations short and long-term
business objectives, and are
conducted in accordance with the
relevant health, safety,
environmental, and quality
standards. Contribute to strategic
planning and decision-making at
the executive level to develop and
implement production systems
and processes that align with the
organisation's overall vision and
its current and long-term business
Plan, direct, and monitor all
production activities within an
assigned area or unit to maximise
the use of the organisations
resources and meet established
production specifications and
schedules; volume, cost, and
wastage targets; and quality
standards.
Establish production budgets; monitor the cost

and effectiveness of production activities to
optimise resources, prioritise spending, and
achieve volume, quality, and manufacturing
standards. Research, evaluate, and
recommend investments in technology, capital,
equipment, systems, or other assets that will
enhance the organisations manufacturing
capabilities. Select, and manage ongoing
relationships with, external suppliers (for
example, equipment vendors, maintenance
contractors, raw material suppliers) to ensure
standards of service. Lead, direct, evaluate,
and develop a team of managers and other
Develop and implement manufacturing
schedules and procedures and allocate labour
and capital resources to maximise productivity.
Analyse production, maintenance, and
malfunction records to identify problems and
recommend solutions (for example changes to
procedures, workflow, or equipment) that will
improve performance.
managers (for example in supply and logistics,
or sales) to understand their current and future
product needs and develop plans, cost
estimates, and schedules for integrating these
needs into existing manufacturing activities.
Plan, prioritise, and manage production line
maintenance or downtimes to minimise
disruptions to manufacturing schedules.
supervisors who are responsible for various
production activities such as assembly,

e.g., Chief
equivalent
Operating
Officer or Head
of
Manufacturing;
MUPC level 11,
e.g., Head of
Organisation

e.g., Plant
equivalent
Manager or
Head of
Production;
MUPC level 11,
e.g., Head of
Organisation
600.724.230
Production
Supervisor
Yes
Responsible for directing the

manufacturing operations
performed in a shift or group of
production lines, ensuring they
reach volume, quality and cost
goals.
600.724.240
Production Line
Supervisor
Yes

activities of a team of production
workers to ensure that
manufacturing operations run
according to established
standards.
600.724.330
Production Group Yes

Leader
Coordinate the activities of a

group of production workers so
that the team meets established
standards.
Controls production activities, material flow,

and inventory to achieve cost and quality
targets and production schedules of the
assigned production line(s). Ensures
compliance of standards. Responsible for the
management and supervision of the assigned
production line(s). Lead a team comprising
individual professional (e.g. engineers/officers)
Monitor the volume and quality of output and
adjust tasks, timing, equipment set-up, or
inputs so that production specifications are met
and resources are used efficiently.
Supervise staff to ensure that all production
tasks are performed, and all machines and
equipment operated, safely.
Train new workers in the organisations
operating procedures and standards.
Prepare production reports so that
performance problems can be identified and
Operate all relevant machinery, tools, and
equipment and undertake standard and
complex production tasks safely and in
accordance with instructions.
Perform basic maintenance on equipment,
troubleshoot problems, or arrange for
equipment to be repaired or serviced by
appropriate technicians.
Monitor the performance and output of the
team and re-assign production tasks and
inputs to ensure that production specifications
and schedules; volume, cost, and wastage
targets; and quality standards are met.
Maintain accurate daily production records for
the team or group so that manufacturing

Production
equivalent
Manager

Production
equivalent
Manager

Production
Manager
600.724.410
Production Worker Yes

- Highly Skilled
600.724.420

- Skilled
600.724.430

- Entry
600.725.220
Production
Planning Control
Manager
Yes

manufacture the organisations
products according to established
standards.
Operate all relevant machinery, tools, and

equipment and undertake standard and
complex production tasks safely and in
accordance with instructions.
Set up or adjust equipment according to
manufacturing specifications.
Monitor the quality of output to identify,
discard, or re-manufacture faulty products.
Maintain accurate daily production records so
that manufacturing performance can be
analysed.
Operate machines and production equipment
and guidelines to manufacture the safely and in accordance with instructions.
organisations products according Monitor the quality of output to identify,
to production specifications and
discard, or re-manufacture faulty products.
Maintain accurate daily production records so
that manufacturing performance can be
Load materials into production machines.
and guidelines to form a variety of Remove, pack, and sort raw materials or
simple, manual tasks that form
finished products.
part of a production process.
Collect, and dispose of garbage and
production waste according to the
organisations waste removal and recycling
policies.
Manage production planning
Lead the most complex, large, or difficult
activities to maximise the use of production projects to produce schedules and
the organisations resources and plans and estimate the human resources,
meet established production
tools, equipment needed to manufacture
specifications and schedules;
products.
volume, cost, and wastage
Contribute to the development of operating
targets; and quality standards.
budgets for the production unit.
Research, evaluate, and recommend changes
to production processes, systems, technology,
capital, equipment, or other assets that will
enhance the organisations production
capabilities.
managers (for example in production, supply
and logistics, maintenance, engineering,
purchasing, or human resources) to integrate
their activities into productions plans, cost
estimates, and schedules.

e.g., Line
Supervisor;
MUPC level 33,
e.g., Production
Supervisor

e.g., Line
Supervisor;
MUPC level 33,
e.g., Production
Supervisor
e.g., Line
Supervisor;
MUPC level 33,
e.g., Production
Supervisor
e.g., Head of
equivalent
Production or
Plant Manager
600.725.230
Production
Planning Control
Supervisor
600.725.350
Production Planner Yes

- Experienced
Yes

of professionals who collate and
analyse production data; estimate
resource requirements; determine
machine and operator loads;
prepare production schedules;
monitor production activities; and
revise schedules to meet
production targets.
Analyse more complex engineering plans,

contracts, and production specifications to
produce schedules and production plans and
estimate the human resources, tools, and
equipment needed to manufacture products.
from team members and check the quality of
their work.
Supervise, coach, and mentor team members;
prioritise and assign tasks to ensure that the
Develop and implement
Use engineering plans, contracts, and
production plans to maximise the production specifications to produce schedules
use of the organisations
and production plans and estimate the human
resources and meet established resources, tools, and equipment needed to
manufacture products.
Monitor production activity and analyse
production data so that the flow of materials is
standards.
timed meet production requirements. Adjust
schedules to accommodate backlogs, design
changes, and material or labour shortages.
Prepare work orders for production or
purchase requests based on production
schedules.
Evaluate production specifications and plant

e.g., Production equivalent
Planning
Manager or
Production
Manager

e.g., Production equivalent
Planning
Supervisor;
MUPC level 22,
e.g., Production
Planning
Manager or
Production
Manager
610.000.120
Head of Supply
Chain
Yes
610.100.220
Supply Chain
Manager
Yes

organisation-wide and integrated
supply chain and logistics strategy
to facilitate the cost-effective flow
of merchandise from suppliers to
customers.
Direct all supply and logistics policies,

procedures, and activities to maximise the
efficiency, reliability, timeliness, and cost
effectiveness of the organisations supply
chain. Activities may include: materials
planning and control, procurement, inventory
management, storage, warehousing, logistics,
transport and distribution. Oversee the budget.
Monitor the performance of all supply and
logistics activities against these goals.
Research, negotiate, maintain, monitor, and
regularly evaluate relationships and contracts
with external suppliers so the organisation has
a reliable supply of goods and services that
meet its standards of quality, timeliness and
cost. Liaise with other senior executives across
the organisation (particularly in customer
service and production planning) to ensure
supply and logistics strategies and activities
are integrated with other parts of the business
Plan, direct, and monitor all supply Manage day-to-day supply and logistics
and logistics activities to ensure a activities to maximise the efficiency, reliability,
cost-effective flow of merchandise timeliness, and cost effectiveness of the
from suppliers to customers.
organisations supply chain. Activities may
include: materials planning and control,
procurement, inventory management, storage,
warehousing, logistics, transport and
distribution. Develop and implement schedules
and procedures. Allocate resources to meet
targets in areas such as transit and delivery
times; inventory levels; purchasing,
warehousing, and storage costs; and service
standards. Liaise with functional and
operational area managers (e.g., in customer
service, sales and production planning) to
ensure supply activities are integrated with
other parts of the business. Select and
manage ongoing relationships with major
suppliers, vendors, or sub-contractors to
minimise costs and ensure satisfactory

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Operating
Officer or Top
Manufacturing
Executive

e.g., Head of
equivalent
Supply Chain or
Top
Manufacturing
Executive
610.572.130
Head Of
Purchasing
Yes

purchasing function to minimise
the organisations overall
purchasing costs without
compromising quality or reliability
of supply.
610.572.220
Purchasing
Manager
Yes

purchasing activities so that the
goods, materials, supplies, and
services the organisation buys
meet its standards of price,
quality, timing, and reliability of
supply.
Contribute to the development of the

organisations overall supply and logistics
strategy; and establish purchasing budgets,
plans, policies, systems, and procedures that
will achieve these strategic objectives.
Identify, evaluate, and capitalise on
opportunities to reduce purchasing costs by
improving the organisations buying patterns
and supply channels.
Evaluate, negotiate, and manage the most
complex or strategically important supplier and
vendor relationships to secure terms that are in
the organisations best interest.
Liaise with managers to anticipate their
demand for goods and materials. Develop
plans, cost estimates, and schedules for
integrating these needs into existing
purchasing activities. Evaluate and select
suppliers. Negotiate terms for major purchases
within established limits of authority. Develop
policies, checklists, and other materials that
describe the organisations technical, quality,
service, or reliability standards to help
purchasing staff evaluate supplier proposals.
Analyse and evaluate the organisations
overall purchasing trends to potential bulk
purchases. Analyse and evaluate external
price trends and new product offerings to
reduce overall purchasing costs. Select and
manage relationships with major suppliers,
vendors, or sub-contractors to ensure the
organisation receives satisfactory standards of

e.g., Head of
equivalent
Supply and
Logistics;
MUPC Level
11, e.g., Head
of Organisation

e.g., Head of
equivalent
Supply and
Logistics;
MUPC Level
13, e.g., Head
of Purchasing
610.572.230
Purchasing
Supervisor
Yes
610.572.340
Buyer - Senior
Yes
610.572.350
Buyer Experienced
Yes
Supervise the day-to-day activities

of a team of professionals who
purchase goods, materials,
supplies, and services that meet
the organisations standards of
price, quality, timing, and reliability
of supply.
Analyse and evaluate supplier bids, tenders,

proposals, or quotations where the purchase
order is more complex or of greater
significance to the organisation; negotiate
prices and delivery conditions; and commit to
purchases (within established limits of
authority) with terms that are in the
organisations best interest.
Communicate with vendors to resolve
problems with the timeliness or quality of
supplies.
Respond to escalated enquiries; review and
authorise the purchasing recommendations of
others (within established limits of authority).
Identify, research, evaluate and
The Senior level Buyer will execute similar
select suppliers that meet the
activities as the experienced level buyer but
organisation's standards of price, will also typically be involved with larger and/or
more complex purchases and suppliers that
supply.
have higher impact on the organisation's
products, processes and budget.
Identify, research, and evaluate
Recognise and evaluate sales, promotional
suppliers that meet the
campaigns, and other opportunities to secure
organisation's standards of price, reduced prices.
Assess suppliers products to ensure they that
supply.
they comply with specifications and meet the
organisations quality standards.
Analyse and evaluate supplier bids, tenders,
proposals, or quotations; negotiate prices and
delivery conditions; and commit to purchases
(within established limits of authority) with
terms that are in the organisations best
interest.
Interpret inventory requests, production
schedules, purchase requisitions, orders, and
other documents to co-ordinate purchasing
activities with the organisations current and
anticipated demand for goods and materials.
Monitor the quality and timeliness of materials
and goods supplied; follow-up the status of

e.g.,
equivalent
Purchasing
Manager
MUPC level 23,

e.g.,
Purchasing
Supervisor;
MUPC level 22,
e.g.,
MUPC level 23,
e.g.,
Purchasing
Supervisor;
MUPC level 22,
e.g.,
Purchasing
Manager
Degree or
equivalent
Degree or
equivalent
610.572.360
Buyer - Entry
Yes
Assist more senior Buyers in a

range of activities associated with
purchasing goods, materials,
supplies, and services on terms
that are in the organisations best
interest.
610.592.220
Materials
Management
Manager
Yes

materials planning, inventory
control, storage, shipping, and
receiving activities so that the
organisation has access to the
inputs, materials, goods, and
services it needs for its current
and future operations.
Conduct research on potential suppliers and

vendors; promotions, and other industry trends
as a source of accurate and up-to-date
information for purchasing activities.
supplier and vendor information; to track
purchase and the status of orders and
deliveries; and to generate purchasing reports
and statistics.
Monitor the quality and timeliness of materials
and goods supplied; follow-up the status of
purchase orders with vendors to ensure timely
Develop and implement materials handling
procedures; monitor the cost and effectiveness
of activities to optimise resources, prioritise
spending and achieve volume, timeliness,
reliability, and safety standards. Oversee the
maintenance of inventory control systems that
track the status of purchase orders, inventory
levels, and production requirements. Interpret
inventory requests, production schedules,
orders, and other documents to co-ordinate
materials handling activities with the
organisations current and anticipated demand
for goods and materials. Liaise with functional
or operational area managers (e.g., in sales,
production, or engineering) so the supply of
materials meets their current and future needs.
professional and para-professional staff so the
organisation has access to the materials and

e.g.,
equivalent
Purchasing
Supervisor;
MUPC level 22,
e.g.,
Purchasing
Manager

e.g., Head of
equivalent
Supply and
Logistics
610.592.240
Materials
Management
Supervisor
Yes
610.604.220
Transport &
Distribution
Manager
Yes

activities of a team of workers to
ensure that goods are moved,
handled, and stored safely,
correctly, and in accordance with
established schedules and
inventory lists.
Interpret stock orders, requests, and shipping

and receiving tickets, and schedule the
movement of materials accordingly.
Enter data into a database or other
computerised system to maintain up-to-date
stock records; retrieve stored information; or
respond to enquiries (for example on inventory
levels or delivery schedules.)
Monitor the effectiveness of handling
procedures and space utilisation and make
recommendations for improvements.
Supervise staff to ensure that all materials are
handled correctly and that all machines and
equipment (for example forklifts and
conveyors) are operated safely and according
to instructions.
Plan, direct, and monitor transport Manage the day-to-day activities of a team
and distribution activities so that responsible for moving goods and materials
the organisations goods and
from origin to destination. These activities may
materials are transported safely
include developing schedules, methods and
and cost-effectively and that they routes; analysing costs; co-coordinating
arrive at their destination on time customs clearances and permits; maintaining,
and in good condition.
loading, packing, and driving vehicles.
Evaluate, select, and manage relationships
with transport suppliers to minimise costs and
ensure satisfactory standards of service. Liaise
with area managers to co-ordinate transport
and distribution schedules with their current
and anticipated demand for goods and
materials. Oversee the timing and conditions,
of purchase, sale, or lease of the
organisations vehicles; ensure vehicles are
maintained and driven in accordance with
regulations and laws. Develop and implement
transport and distribution procedures to
optimise resources and achieve volume,

e.g., Materials equivalent
Manager

e.g., Head of
equivalent
Supply and
Logistics;
MUPC level 13,
e.g., Logistics
Director
610.604.240
Transport &
Distribution
Supervisor
Yes

activities of a team of paraprofessionals who receive,
handle, store, record, and
dispatch goods in a store or
warehouse.
610.604.430
Traffic &
Distribution
Coordinator
Yes

and effective clerical support to
the transport and distribution unit
or department.
Ensure that that there is sufficient inventory to

meet the organisations needs by ordering
products; and managing out-of-stock overstocked products.
stock records; retrieve stored information;
place orders; or respond to enquiries (for
example on inventory levels or delivery
schedules.)
Monitor warehouse activities to ensure that
goods are stored correctly and safely and
warehouse space is used efficiently.
Monitor the effectiveness of operating
procedures, space utilisation, and protection of
equipment and make recommendations for
improvements.
Supervise staff to ensure that all warehouse
Respond to routine internal and customer
enquires on delivery times and the status of
shipments and orders so that enquiries are
dealt with promptly and accurately.
transportation records and to track the status
of orders and deliveries.
Contact shipping agencies, transport

e.g., Transport equivalent
& Distribution
Manager

e.g., Transport equivalent
and Distribution
Manager
610.610.350
Customs
Clearance
Yes
Arrange for the timely, secure,

and cost-effective movement of
goods and materials across
international borders.
610.616.220
Warehouse
Manager
Yes

activities in the warehouse.
Perform a range of activities to facilitate the

timely and accurate import, export, and
shipment of materials, equipment, products,
packages, and documents. These activities
may include preparing and maintaining
shipping records; preparing bills of lading;
computing duties, tariffs, price conversions,
weights, and volumes.
Prepare customs declarations and other
required documents that describe the goods
and materials being shipped and comply with
all import/export regulations.
Research, identify, and obtain, the permits,
licences, and certificates that are required for
customs clearance.
Communicate with external organisations (for
example customs authorities or shipping
Directs and controls warehouse activities to
ensure the efficient and economical utilization
of facilities for storing and distributing material
goods (raw materials, finished products, tool
and packaging materials).
Plan and schedule the inventory to meet the
organisations needs by overseeing the
ordering of products; and assist in coordinating
delivery schedules with shippers and
customers.
Ensure that incoming material is inspected for
conformity with order specifications and
checked for defects.
Develop and recommend improvements in
warehouse practices to promote efficiency,
faster service, and lower costs.
Prepare budget and operate within approved
budget.
Manage the warehouse staff activities to
ensure that the teams resources are used

e.g.,
equivalent
Import/Export
Manager

e.g., Head of
equivalent
Supply and
Logistics;
MUPC level 13,
e.g., Logistics
Director
610.616.240
Warehouse
Supervisor
Yes
610.616.420
Warehouse Clerk - Yes

Experienced

activities of a team of paraprofessionals who receive,
handle, store, record, and
dispatch goods in a store or
warehouse.
Ensure that that there is sufficient inventory to

meet the organisations needs by ordering
products; and managing out-of-stock overstocked products.
stock records; retrieve stored information;
place orders; or respond to enquiries (for
example on inventory levels or delivery
schedules.)
Monitor warehouse activities to ensure that
goods are stored correctly and safely and
warehouse space is used efficiently.
Monitor the effectiveness of operating
procedures, space utilisation, and protection of
equipment and make recommendations for
improvements.
Supervise staff to ensure that all warehouse
Receive incoming goods; check for damage
and guidelines to receive, handle, and for discrepancies between goods and
store, record, and dispatch goods invoices.
in a store or warehouse.
Accurately sort, label, and store goods;
arrange storage to optimise warehouse space.
Pick, pack, and dispatch outgoing goods
according to written or verbal requests or
orders.
stock records; retrieve stored information to
respond to enquiries (for example on inventory
levels or delivery schedules.)
Perform other routine clerical activities
according to the organisations established
procedures. These activities may include

e.g.,
equivalent
Warehouse
Manager

e.g.,
Warehouse
Supervisor;
MUPC level 22,
e.g.,
Warehouse
Manager
610.616.430
Warehouse Clerk - Yes

Entry
620.000.120
Head of Quality
620.100.210
Quality Manager - Yes

Senior
Yes
Under direct supervision, follow

established procedures and
guidelines to receive, handle,
store, record, and dispatch goods
in a store or warehouse.
Receive incoming goods, check for damage

and for discrepancies between goods and
invoices.
Pick order, pack, receive, and dispatch
outgoing goods according to written or verbal
requests or orders.
Ensure proper routing of materials is
maintained while transporting the materials
between departments
computerized system to maintain up-to-date
stock and inventory records; retrieve stored
information to respond to enquiries (for
example on stock transfer, inventory levels or
delivery schedules.)
Perform other routine clerical activities
Lead the quality assurance
function so that that all the
effectiveness, and reliability of quality
organisations raw materials, inassurance activities to optimise resources,
process products, and finished
prioritise spending, and ensure targets and
products conform to technical
standards are met. Evaluate the results of QA
specifications, perform reliably,
activities and prepare recommendations for
meet internal and external quality significant changes that need to be made to
standards and comply with all
the organisations processes, systems,
relevant regulations, licences, and technology, raw materials, inputs, or vendors.
certifications.
Liaise with managers to develop schedules,
project plans, and cost estimates for
implementing new activities, procedures, or
methods to improve the quality and
performance of the organisations products.
Research, evaluate, and recommend
investments in technology, capital, equipment,
systems, or other assets. Liaise with external
suppliers to ensure their products meet the
organisations quality standards and deliver
satisfactory standards of service. Lead, direct,
Develop and implement the
Define the appropriate and adequate
organisation's quality strategy and procedures and measures of control for the
manage a staff of quality control process and satisfy clients expectation by

e.g.,
Warehouse
Supervisor;
MUPC level 22,
e.g.,
Warehouse
Manager

e.g., Chief
equivalent
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Operating
Officer

e.g., Head of
equivalent
Quality; MUPC
620.124.340
Quality Engineer - Yes

Senior
620.124.350
Quality Engineer - Yes

Experienced
Develop quality standards for the

organisations raw materials, inprocess products, and finished
products and design new,
complex, or innovative measures,
tests, sampling methods, and
other procedures that ensure that
these standards are met.
Perform more complex quality analyses and

inspections, for example data analysis,
benchmark testing, localisation, and
destructive/non-destructive analysis.
Evaluate raw materials, components, and
other inputs to the production process and
liaise with external vendors and suppliers to
ensure that their products meet the
Evaluate the organisations manufacturing
processes, systems, and technology and
recommend changes that will improve the
quality of the organisations finished products.
Evaluate quality data and reports to identify
and address recurring problems either with the
quality of the product or the reliability of testing
procedures.
Educate, train, and monitor the performance of
quality assurance inspectors and other staff to
ensure that they understand and comply with
established quality procedures and standards.
Develop quality standards for the Perform quality analysis and inspections, for
organisations raw materials, inexample data analysis, benchmark testing,
localisation, and destructive/non-destructive
products and design and
analysis.
implement the measures, tests,
Evaluate raw materials, components, and
sampling methods, and other
other inputs to the production process and
procedures that ensure that these liaise with external vendors and suppliers to
standards are met.
ensure that their products meet the
Evaluate the organisations manufacturing
processes, systems, and technology and
recommend changes that will improve the
quality of the organisations finished products.
Maintain and analyse quality records to
prepare regular and ad hoc reports; check that
established testing procedures are being
followed; identify and address recurring
problems either with the quality of the product
or the reliability of testing procedures.

e.g., Quality
equivalent
Manager

e.g., Quality
equivalent
Manager
620.128.230
Quality Control
Supervisor
Yes
620.128.420
Quality Control
Yes
620.636.220
Quality Laboratory Yes

Manager

activities of a team of Quality
Assurance Operators who check,
test, and inspect raw materials,
goods in process and finished
goods.
Monitor the performance of equipment and

processes; identify, troubleshoot and resolve
scheduling problems in order to maintain
efficient operations.
Prepare activity and progress reports so
recurring problems, either with the quality of
the product or the reliability of testing
procedures, can be identified and addressed.
Supervise, coach, and mentor team members;
prioritise and assign tasks to ensure that the
Compare the physical characteristics of
and guidelines to check, test, and components, materials, equipment, and
inspect raw materials, goods in
products to technical specifications to identify
process, and finished goods.
defects.
Conduct simple tests (for example on electrical
function, reliability, packaging quality); record
Manage the day-to-day operations Develop, implement, and monitor laboratory
of a laboratory that tests and
operating procedures to ensure experiments
analyses the quality of the
and analyses are conducted within established
organisations raw materials, in
budgets and according to established scientific
standards. Prioritise and allocate laboratory
products.
operations and workflow so the laboratorys
equipment and resources are used efficiently
and work schedules and targets are met.
Liaise with area managers (e.g., in R&D,
production, engineering) to understand their
current and future product testing needs.
Develop plans, cost estimates, and schedules
for integrating these needs into laboratory
operations. Establish annual laboratory
budgets; monitor the cost and effectiveness of
laboratory activities to optimise resources,
prioritise spending, and achieve volume and
quality performance targets. Research,
evaluate, and recommend investments in

e.g., Quality
equivalent
Manager
MUPC level
High School
23/24, e.g.,
Quality Control
Supervisor

e.g., Head of
equivalent
Quality; MUPC
12 Head of
Operations
620.636.230
Quality Laboratory Yes

Supervisor
620.636.350
Laboratory Analyst Yes
620.636.421
Quality Laboratory
Yes
Coordinate the activities of a team

of laboratory staff to ensure the
work complies with the
organisation's guidelines.
Supervise team members; assign tasks; and

handle difficult experiments.
Monitor laboratory operating procedures to
ensure that experiments and analyses are
conducted within established budgets and
according to established scientific standards.
Monitor all activities so that that the teams
resources are used effectively.
Perform quantitative and
Plan, design, and conduct laboratory
qualitative chemical or biological experiments to test the physical and/or
analyses according to established chemical specifications of raw materials, in
scientific methods to ensure the
process products, and finished goods.
quality of the organisations raw
Activities may include designing experiments;
materials, in process products,
setting-up laboratory test equipment;
and finished products.
calculating and analysing test results; and
recommendations, applications, and
conclusions.
Evaluate the physical and/or chemical
characteristics of raw materials and products
such as permeability, disintegration, and
crystal growth viscosity.
Estimate the resources and time required to
conduct an experiment and monitor
Perform routine quantitative and qualitative
and guidelines to perform routine chemical or biological analysis to verify
laboratory procedures to test the process conditions and compile research data.
quality of the organisations raw
Evaluate the physical characteristics of raw
materials, inprocess products,
materials and products such as permeability,
and finished products.
disintegration, and crystal growth viscosity.
Record results, perform calculations, and
prepare simple technical reports, including
conclusions and recommendations.
Follow instructions and checklists to set-up
equipment and apparatus and mix chemical
solutions for use in tests.
Perform routine maintenance and safety
checks on laboratory equipment to ensure it is
in good working order.

e.g., Quality
equivalent
Laboratory
Manager

e.g., Quality
equivalent
Laboratory
Supervisor;
MUPC level 22
Quality
Laboratory
Manager

e.g., Quality
equivalent
Laboratory
Supervisor;
MUPC level 22
Quality
Laboratory
Manager

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MUPCS

Lead the parent corporation of

Lead, direct, and control the

MUPC level 11 Degree or

Head of Territory Yes

Direct all aspects of the

Contribute to the development of corporate

MUPC level 11 Degree or

MUPC level 11 Degree or

Lead, direct, and control the

Establish and oversee budgets, plans, policies,

MUPC level 11 Degree or

MUPC level 11, Degree or

Leads the Regulatory Affairs

Regulatory Affairs Yes

Plan, direct, and monitor

Coordinate all presentations, inquiries and

MUPC level 13, Degree or

Regulatory Affairs Yes

Prepare applications for the

Document and maintain the product dossiers,

MUPC 22 level, Degree or

MUPC level 22, Degree or

MUPC level 13, Degree or

Analyse and evaluate the impact

Research, interpret, and analyse proposed

MUPC level 22, Degree or

Legal Counsel Senior

Lead, direct, and control legal

Advise management on all legal matters and

MUPC level 11, Degree or

MUPC level 22, Degree or

Legal Counsel Experienced

Legal Counsel Entry

Perform a variety of legal activities

Provide legal advice within area of expertise to

MUPC level 22, Degree or

MUPC level 22, Degree or

Follow the established procedures

Draft and, where required, translate,

MUPC level 22, Diploma or

MUPC level 11, Degree or

Human Resources Yes

Human Resources Yes

Human Resources Yes

Implement the organisation's

Direct human resource (HR) programmes to

MUPC level 12, Degree or

MUPC level 22, Degree or

MUPC level 22, Degree or

Human Resources Yes

Assists more senior professionals

With direct supervision by HR Management or

MUPC level 22, Degree or

MUPC level 12, Degree or

Compensation & Yes

Prepare job postings, specifications for

MUPC level 22, Degree or

MUPC level 12, Degree or

Develop and conduct analyses,

Administer the company's compensation and

MUPC level 23, Degree or

MUPC level 23,