Professional Documents
Culture Documents
SU
RP
olution
Training Plan
*Enterprise
Contents
1. INTRODUCTION....................................................................................3
PURPOSE:......................................................................................................3
2. METHODOLOGY...................................................................................3
LEVELS: TECHNICAL, FUNCTIONAL AREA, END-USER...............................3
3. END-USER TRAINING..........................................................................4
GOAL:...........................................................................................................4
OBJECTIVES:.................................................................................................4
ASSUMPTIONS:.............................................................................................4
4. APPROACH.............................................................................................4
AUDIENCE ANALYSIS:..................................................................................5
COMMUNICATION:........................................................................................5
DELIVERABLES:............................................................................................5
5. SCOPE......................................................................................................5
6. SCHEDULE..............................................................................................5
7. TRAINING MILESTONES....................................................................6
2. Methodology
All users, trainers, and support personnel will need training
and/or resources at different levels. Comprehensive training is a critical
requirement for all persons central to the implementation process.
Training will be intense in different modules and careful planning and
scheduling is necessary.
Several levels and types of training are required and will be
scheduled at the appropriate times during the implementation period.
3. End-User Training
The YES Training Team is to develop a plan to provide training for
University personnel who interact with Banner processes to complete
the tasks necessary in their areas of responsibility. Training will be a
comprehensive, ongoing process which will involve education, skills
development, and evaluation.
Goal:
The goal of YES Training is to ensure that Youngstown State
University personnel are provided with the technical skills and
procedural knowledge necessary in order to successfully conduct
University business in an effective and efficient manner utilizing
SunGard SCT Banner software.
Objectives:
4. Approach
Training will be delivered using a variety of processes including
instructor-led workshops, user guides, and online resources.
End-user training will be implemented by invitation and its
content will be customized for the characteristics and duties of specific
audiences. Training will be closely tied to the work tasks and duties of
those receiving training and as the modules are deployed.
Audience Analysis:
Determining who needs training is a key element for the project
to be successful. All members of the campus community needing
access to Banner at any level must receive appropriate training and/or
access to resources.
Communication:
Several methods will be used to communicate training
opportunities and resources to the campus community. Among those
will be e-mail, website, etc.
Deliverables:
6. Schedule
The following documents outline the training time schedule:
YSU Project Calendar for Technical and Functional Training
YSU SCT Banner Training Schedule for End-User Training
Date
January, 2005
January, 2005
through final
implementation
January, 2005
May through
September, 2005